it service coordinator

Exotica IT Solutions LLC (Branch 3)

<p><b>IT Support Coordinator</b></p><p><b>Exotica IT Solutions LLC (Branch 3) &ndash; Doha, Qatar</b></p><p><b>Position Overview</b></p><p>The IT Support Coordinator is responsible for overseeing day-to-day technical support operations at Exotica IT Solutions LLC (Branch 3) in Doha. This role ensures efficient handling of IT service requests, smooth coordination between users and technical teams, and timely resolution of hardware, software, and network-related issues. The position plays a key role in maintaining IT service quality and operational continuity across the branch.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate and manage incoming IT support requests via ticketing systems, email, or phone.</li><li>Prioritize, assign, and track support tickets to ensure timely resolution.</li><li>Act as the main liaison between end-users and IT engineers or vendors.</li><li>Monitor IT systems, network performance, and escalate critical issues when necessary.</li><li>Provide first-line technical support for hardware, software, and connectivity issues.</li><li>Maintain accurate records of IT assets, incidents, and service history.</li><li>Assist in IT procurement coordination, including hardware/software requests and vendor communication.</li><li>Ensure compliance with IT policies, security standards, and company procedures.</li><li>Support installation, configuration, and updates of systems and applications.</li><li>Prepare periodic reports on support performance, recurring issues, and system downtime.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support or helpdesk coordination.</li><li>Strong understanding of Windows/Mac OS, networking basics, and common business applications.</li><li>Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).</li><li>Excellent communication and coordination skills.</li><li>Ability to handle multiple tasks and prioritize under pressure.</li><li>Strong problem-solving and customer service orientation.</li></ul><p><b>Preferred Skills</b></p><ul><li>Knowledge of Active Directory, Office 365, and basic network troubleshooting.</li><li>ITIL Foundation certification is an advantage.</li><li>Experience in a multi-branch or corporate IT environment.</li></ul><p><b>Work Location</b></p><p>Exotica IT Solutions LLC (Branch 3)<br/>Doha, Qatar</p><p>Pay: Up to QAR640,000.00 per year</p><p>Work Location: In person</p>

IT Support Coordinator

Gregoma LLC

<p><b>Job Title:</b> IT Support Coordinator<br/><b>Location:</b> Al Rayyan, Qatar<br/><b>Company:</b> Gregoma LLC</p><p><b>Job Summary:</b><br/>Gregoma LLC is seeking a proactive and organized IT Support Coordinator to manage and streamline technical support operations. The ideal candidate will act as the central point of contact between end-users and the IT team, ensuring timely resolution of technical issues while maintaining high service standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate daily IT support activities and prioritize incoming service requests</li><li>Serve as the first point of contact for technical support inquiries via phone, email, or ticketing system</li><li>Assign and track support tickets to ensure timely resolution and follow-up</li><li>Maintain accurate records of issues, resolutions, and system updates</li><li>Assist in troubleshooting hardware, software, and network-related problems</li><li>Collaborate with internal teams and external vendors to resolve complex technical issues</li><li>Monitor system performance and escalate critical issues when necessary</li><li>Support IT asset management, including inventory tracking and procurement coordination</li><li>Prepare reports on support performance, trends, and recurring issues</li><li>Contribute to the development of IT support procedures and documentation</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>2&ndash;4 years of experience in IT support or service coordination</li><li>Strong understanding of computer systems, networks, and troubleshooting techniques</li><li>Experience with help desk or ticketing systems</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and interpersonal abilities</li><li>Ability to work under pressure and meet deadlines</li></ul><p><b>Preferred Skills:</b></p><ul><li>Familiarity with ITIL practices or service management frameworks</li><li>Basic knowledge of cybersecurity principles</li><li>Experience supporting enterprise applications and cloud-based systems</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits package</li><li>Professional growth and development opportunities</li><li>Collaborative and supportive work environment</li></ul><p>Pay: Up to QAR640,000.00 per year</p><p>Work Location: In person</p>

Gon Informatica LLC

<p><b>IT Support Coordinator</b><br/><b>Gon Informatica LLC &ndash; Doha, Qatar</b></p><p>Gon Informatica LLC is seeking a highly organized and proactive IT Support Coordinator to join our team in Doha. In this role, you will act as the central point of contact between technical support staff and end-users, ensuring efficient resolution of IT issues and smooth day-to-day operations of our IT services.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and prioritize IT support requests, ensuring timely resolution in line with service level agreements (SLAs)</li><li>Serve as the first point of contact for users, providing initial troubleshooting and escalating issues when necessary</li><li>Monitor helpdesk systems, track tickets, and maintain accurate documentation of incidents and resolutions</li><li>Collaborate with IT technicians, system administrators, and external vendors to resolve technical issues</li><li>Assist in maintaining IT infrastructure, including hardware, software, and network systems</li><li>Prepare regular reports on support performance, recurring issues, and improvement opportunities</li><li>Support onboarding and offboarding processes, including account setup and equipment allocation</li><li>Ensure compliance with company IT policies, security standards, and best practices</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in IT support, helpdesk coordination, or a similar role</li><li>Strong understanding of computer systems, networks, and troubleshooting techniques</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and interpersonal abilities</li><li>Familiarity with ticketing systems and IT service management tools</li><li>Ability to work under pressure and manage multiple priorities</li></ul><p><b>Preferred Skills:</b></p><ul><li>Knowledge of ITIL practices or certification</li><li>Experience with enterprise systems and network administration</li><li>Basic understanding of cybersecurity principles</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunity to work in a dynamic and growing organization</li><li>Professional development and training opportunities</li></ul><p>If you are passionate about IT support and enjoy coordinating solutions in a fast-paced environment, we encourage you to apply and become part of Gon Informatica LLC.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Digicomeg LLC

<p><b>Job Title: IT Support Coordinator</b></p><p><b>Company:</b> Digicomeg LLC<br/><b>Location:</b> Doha, Qatar<br/><b>Employment Type:</b> Full-time</p><p><b>About the Company</b></p><p>Digicomeg LLC is a technology-driven company based in Doha, Qatar, providing IT support services, digital solutions, and infrastructure management for business clients. The company focuses on delivering reliable technical support and maintaining efficient IT operations for its partners.</p><p><b>Job Summary</b></p><p>The IT Support Coordinator will oversee and coordinate day-to-day IT support operations, ensuring efficient handling of technical issues, user requests, and system maintenance activities. The role serves as the main communication link between end-users and technical teams to ensure timely and effective IT service delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate and manage IT support requests through helpdesk or ticketing systems</li><li>Assign and prioritize technical issues to appropriate IT personnel</li><li>Provide first-level troubleshooting for hardware, software, and network problems</li><li>Monitor ticket status and ensure timely resolution according to SLAs</li><li>Escalate complex technical issues to senior engineers or external vendors</li><li>Maintain accurate records of IT incidents, resolutions, and system updates</li><li>Assist in user account management, system access, and password resets</li><li>Support installation, configuration, and maintenance of IT equipment and software</li><li>Ensure smooth IT operations across departments and end-users</li><li>Prepare basic reports on IT support performance and recurring issues</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (preferred)</li><li>Previous experience in IT support, helpdesk, or coordination roles</li><li>Strong knowledge of computer systems, operating systems, and networking basics</li><li>Good communication and organizational skills</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Proficiency in Microsoft Office and IT support tools</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with IT service management tools (e.g., ServiceNow, Jira, Zendesk)</li><li>Knowledge of Windows/Linux environments and basic network troubleshooting</li><li>Strong problem-solving and analytical skills</li><li>Customer service-oriented mindset</li><li>Ability to work under pressure in a fast-paced environment</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Professional working environment in Doha</li><li>Opportunities for career growth in IT support and systems management</li><li>Exposure to diverse technologies and business environments</li><li>Supportive and collaborative team culture</li></ul><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عام</p><p>موقع العمل: بشكل شخصي</p>

IT Support Specialist

Exotica IT Solutions LLC (Branch 6)

<p><b>IT Support Coordinator</b></p><p><b>Exotica IT Solutions LLC (Branch 6) &ndash; Doha, Qatar</b></p><p>Position Summary</p><p>The IT Support Coordinator is responsible for overseeing daily IT support operations at Exotica IT Solutions LLC (Branch 6) in Doha. This role ensures timely resolution of technical issues, coordinates support activities between users and IT teams, and maintains smooth functioning of all IT systems and services within the branch.</p><p>Key Responsibilities</p><ul><li>Coordinate and manage day-to-day IT support requests from end users</li><li>Act as the primary point of contact between staff and the central IT team</li><li>Monitor and track all IT support tickets to ensure timely resolution</li><li>Provide first-level technical support for hardware, software, and network issues</li><li>Escalate complex technical problems to senior engineers or specialized teams</li><li>Maintain IT asset records including computers, printers, and network equipment</li><li>Assist in onboarding and offboarding of employees (system access, email setup, devices)</li><li>Ensure compliance with IT policies, security standards, and company procedures</li><li>Conduct basic troubleshooting and user guidance to minimize downtime</li><li>Prepare periodic reports on IT support performance and recurring issues</li></ul><p>Requirements</p><ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>2&ndash;4 years of experience in IT support or helpdesk coordination</li><li>Strong understanding of Windows/Mac OS, networking basics, and common business applications</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or similar)</li><li>Excellent communication and organizational skills</li><li>Ability to multitask and manage priorities in a fast-paced environment</li><li>Strong problem-solving mindset and customer service orientation</li></ul><p>Preferred Skills</p><ul><li>Knowledge of Active Directory, Office 365, and cloud services</li><li>Basic understanding of IT security practices</li><li>Experience working in a multi-branch or corporate IT environment</li></ul><p>Work Location</p><p>Exotica IT Solutions LLC &ndash; Branch 6<br/>Doha, Qatar</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عام</p><p>موقع العمل: بشكل شخصي</p>

STT-TN LLC

<p>STT-TN LLC is a trusted technology solutions provider based in Al Wakrah, Qatar. We specialize in delivering reliable IT and technical support services, ensuring seamless operations for businesses across diverse industries. Our mission is to combine innovation with efficiency, helping clients achieve their goals through dependable technical solutions.</p><p>Position Overview</p><p>We are seeking a proactive and organized <b>Technical Support Coordinator</b> to oversee support operations, manage service requests, and ensure timely resolution of technical issues. This role requires strong communication skills, technical knowledge, and the ability to coordinate between clients, vendors, and internal teams.</p><p>Key Responsibilities</p><ul><li>Coordinate technical support activities and manage service requests.</li><li>Provide first-level troubleshooting and escalate complex issues to specialists.</li><li>Monitor system performance and ensure timely resolution of technical problems.</li><li>Collaborate with IT teams, vendors, and clients to deliver effective solutions.</li><li>Maintain accurate records of support activities, incidents, and resolutions.</li><li>Prepare reports for management on support performance and system reliability.</li><li>Train staff and clients on technical tools and best practices.</li><li>Ensure compliance with Qatar&rsquo;s IT standards and company policies.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of experience in technical support or coordination roles.</li><li>Strong knowledge of IT systems, hardware, software, and networking.</li><li>Excellent organizational, communication, and problem-solving skills.</li><li>Familiarity with IT ticketing systems and support processes.</li><li>Ability to multitask and manage priorities in fast-paced environments.</li><li>Relevant certifications (CompTIA, Microsoft, ITIL) are an advantage.</li></ul><p>What We Offer</p><ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a dynamic technology solutions company.</li><li>Exposure to diverse projects and advanced IT systems.</li><li>A collaborative, supportive, and growth-oriented environment.</li></ul><p>How to Apply</p><p>Interested applicants may send their <b>CV and cover letter via Indeed or directly to STT-TN LLC&rsquo;s recruitment team in Al Wakrah, Qatar</b>, highlighting their technical support expertise, achievements, and vision for enhancing IT service delivery.</p><p>Job Type: Full-time</p><p>Pay: Up to QAR650,000.00 per year</p><p>Work Location: In person</p>

Technical Support Coordinator

Fairfax County Government

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$93,072.72 - $155,120.58 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>FAIRFAX (EJ32), VA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>FT Salary W BN</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>26-00640</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Information Technology</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>04/25/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>5/1/2026 11:59 PM Eastern</div>
</div></div><div><div><div><b>Pay Grade</b></div>
</div><div><div>S31</div>
</div></div></div><div><div><div><div><b>Posting Type</b></div>
</div><div><div>Open to General Public</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Job Announcement</b></h2></div>
<div><p>This position supports the Department of Information Technology&rsquo;s efforts to enhance the delivery of technology services for County staff and leadership. This position serves as a strategic and operational partner to the Chief Director of Customer Experience and plays a key role in improving internal customer experience through service coordination, process improvement, and high-touch technology support for executive stakeholders.<br>
<br>
This is an onsite (hybrid) position that works closely with the service desk and technical teams to coordinate issue resolution, track executive technology requests, and ensure clear communication and follow-through for county leadership, executive offices, and designated VIP personnel.</p></div>
<div><h2 class="jobSectionHeader"><b>Employment Standards</b></h2></div>
<div><p><b>MINIMUM QUALIFICATIONS:</b><br>
Any combination of education, experience, and training equivalent to the following:<br>
<i>(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for &quot;Any combination, experience, and training equivalent to&quot;)</i><br>
Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.<br>
<br>
<b>NECESSARY SPECIAL REQUIREMENTS:</b><br>
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.<br>
<br>
<b>PREFERRED QUALIFICATIONS:</b></p><ul><li>
Professional experience performing IT support triage including intake, basic troubleshooting, documentation, and routing of incidents or service requests.</li><li>
Experience supporting and troubleshooting endpoint devices, collaboration tools, network access, and enterprise applications.</li><li>
Experience providing technological support or coordination for executive or VIP stakeholders.</li><li>
Experience coordinating with multiple IT teams to resolve incidents or service requests.</li><li>
Experience working within a government or large enterprise IT support environment.</li><li>
Familiarity with IT Service Management platforms such as ServiceNow.</li><li>
Experience participating in service improvement, process improvement, or customer experience initiatives.</li></ul><br>
<b>
PHYSICAL REQUIREMENTS:</b><br>
Work is generally sedentary, performed in a normal office environment. All duties performed with or without reasonable accommodations.<br>
<br>
<b>SELECTION PROCEDURE:</b><br>
Panel interview and may include exercise.<div><br>
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.</div><b><br>
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.</b><br>
<br>
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.<br>
<br>
#LI-JY1</div></div></div><p></p>

Customer Experience Improvement Specialist (Business Analyst IV)

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Customer Experience Improvement Specialist (Business Analyst IV)