it service delivery manager

Confidential

Job Title: Business Development Executive Experience: 1–3 Years&nbsp;Requirements:&nbsp;<ul><li>Proven experience in lead generation and client acquisition (minimum 1 year)</li><li>Work experience in marketing agencies is required</li><li>Strong communication, negotiation, and presentation skills</li><li>Understanding of IT services such as Web Development, App Development, and Game Development</li><li>Ability to work independently as well as in a team</li><li>Goal-driven and passionate about sales &nbsp;</li></ul>Key Responsibilities:&nbsp;<ul><li>Identify potential clients through various channels (emails, calls, LinkedIn, etc.)</li><li>Pitch company services and convert leads into business opportunities</li><li>Coordinate with internal teams to ensure smooth service delivery and client satisfaction</li><li>Prepare proposals, follow up regularly, and close deals successfully</li><li>Monitor market trends and competitor activities to identify new opportunities</li></ul>

Business Development Executive

Alisary Group

About Alaysary InstituteAlaysary Institute is a specialized training institute focused on educational and family development. Our strategic mission is to empower educators working in early childhood and primary education, while also equipping parents with practical skills in positive parenting.We work as a trusted partner with government and private sector entities concerned with childhood development, delivering high-impact training programs designed to create sustainable educational outcomes.&nbsp;About the RoleWe are seeking a high-caliber professional who combines strong field presence, persuasive communication, and operational discipline.This is not a desk-based digital marketing role. It is a field-driven and administrative position that requires direct engagement with institutions, decision-makers, and clients, as well as hands-on involvement in the institute’s daily operations.Success in this role is measured by your ability to convert interest into signed contracts and actual revenue, whether with institutions or individual clients.&nbsp;Core MissionTo demonstrate strong closing and deal-conversion capability with:<ul><li>Institutions and organizations (B2B)</li><li>Parents and individual clients (B2C)</li></ul>This includes convincing the target client to choose Alaysary Institute over alternatives and successfully translating that trust into financial agreements.&nbsp;Key Responsibilities1. Field Marketing &amp; Institutional Relations (Top Priority)<ul><li>Conduct regular, structured field visits to targeted institutions (ministries, schools, authorities, organizations).</li><li>Meet with decision-makers (Directors General, Department Heads, Section Managers).</li><li>Professionally present the institute’s profile and tailor service proposals to each entity’s needs.</li><li>Demonstrate persistence, resilience, and professionalism in navigating institutional processes and bureaucracy until contracts are successfully closed.</li></ul>&nbsp;2. Sales &amp; Client Management<ul><li>Handle inquiries and convert leads into confirmed clients through effective negotiation and persuasion.</li><li>Build, maintain, and regularly update a structured client database.</li><li>Develop long-term relationships that encourage repeat business and referrals.</li></ul>&nbsp;3. Administration &amp; Financial Operations (Supporting Role)<ul><li>Oversee daily administrative activities to ensure smooth delivery of training programs.</li><li>Manage basic financial operations, including:<ul><li>Issuing invoices</li><li>Following up on collections and payments</li><li>Monitoring expenses</li><li>Preparing periodic financial reports for management</li></ul></li></ul>&nbsp;Ideal Candidate Profile<ul><li>Strong personal presence and confidence in meetings and formal settings.</li><li>Willingness and ability to perform intensive fieldwork and consider it a core success driver.</li><li>A true multitasker capable of balancing field sales, administration, and financial coordination without loss of focus.</li><li>Demonstrated persuasion, negotiation, and deal-closing capability.</li><li>High level of reliability, discipline, and integrity in handling administrative and financial responsibilities.</li><li>Prior experience in training, education, institutional sales, or service-based businesses is a strong advantage.</li></ul>&nbsp;

Business Development & Operations Officer (Field & Administrative)

Dallah Holding Media

<h2>Account Manager, Experience &amp; Technology</h2>&nbsp;Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience &amp; Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.&nbsp;<h3>💼 About the Role</h3>&nbsp;The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.Key Responsibilities (Main focus areas):Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.Commercial Performance (Profit &amp; Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.Reports &amp; Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.Key Challenges:Managing multiple client accounts simultaneously under tight deadlines.Aligning internal team efforts with client expectations, especially under changing circumstances.&nbsp;<h3>🎓 Requirements &amp; Skills</h3>&nbsp;&nbsp;<h4>Minimum Qualifications:</h4>&nbsp;Degree: Bachelor's degree in Marketing, Business, Communications, or a related field.Experience: 3-5 years of experience in account management within a creative agency.Ability to manage multiple projects and client relationships simultaneously.&nbsp;<h4>Key Skills &amp; Qualifications:</h4>&nbsp;<figure class="table"><table><thead><tr><th>Individual Contributor Skills</th><th>Management/Strategic Skills</th></tr></thead><tbody><tr><td>Strong Communication: Clear and effective with clients and teams.</td><td>Strategic Thinking: Develop long-term plans aligned with client and agency goals.</td></tr><tr><td>Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.</td><td>Project Management: Oversee multiple projects, ensuring timelines and budgets are met.</td></tr><tr><td>Resilience: Perform under pressure and manage multiple projects.</td><td>Client Relationship: Build strong partnerships and manage expectations.</td></tr><tr><td>Detail-Oriented: Stay organized with a focus on quality.</td><td>Business Development: Identify growth opportunities through upselling and cross-selling.</td></tr><tr><td>Negotiation: Skilled in handling quotes and resolving conflicts.</td><td>&nbsp;</td></tr></tbody></table></figure>&nbsp;<h3>🌍 Working Conditions</h3>&nbsp;This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.

Account Manager

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Senior Underwriter/ Data Analyst ( Bahrain Based)

Alzayani Investments

Job Overview We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities<ul><li>Business Analysis:&nbsp;Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.</li><li>Configuration &amp; Design:&nbsp;Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).</li><li>Implementation:&nbsp;Lead or participate in full lifecycle implementations, including design, build, test, and go-live.</li><li>Integration:&nbsp;Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.</li><li>Support &amp; Troubleshooting:&nbsp;Provide expert support, resolve incidents, and manage post-go-live issues.</li><li>Documentation:&nbsp;Create functional specifications, test cases, and user manuals.</li><li>Training &amp; Communication:&nbsp;Train end-users, communicate with stakeholders, and lead workshops.</li><li>Upgrades and Migration:&nbsp;Assisting in system upgrades, applying&nbsp;SAP&nbsp;Notes, and supporting data migration projects.</li><li>System Integration: Integrate&nbsp;SAP&nbsp;systems with non-SAP&nbsp;applications and cloud services to support end-to-end business processes.</li><li>Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.</li><li>Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.</li><li>Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.</li><li>Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.</li><li>Deliver facts, analyses and recommendations in an accurate, clear and concise manner.</li><li>Handle multiple technically complex projects or engagements simultaneously</li><li>Foster relationships with all divisions at appropriate levels.</li><li>Drive high-quality work products within expected timeframes and on budget. &nbsp;</li></ul>Qualifications<ul><li>Proven 5-7 years of relevant experience in&nbsp;SAP Consulting, with a focus on SAP SD&amp; Service module.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field.</li><li>Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.</li><li>&nbsp;Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li><li>Relevant SAP certifications are highly desirable. &nbsp;</li></ul>

SAP Consultant

Dubai DET

Job Objective:&nbsp;The Assistant Manager Proximity Markets is responsible for supporting the delivery of social media activities for GCC/MENA proximity markets by coordinating campaign execution, content delivery, community engagement oversight, reporting, social listening and day-to-day agency/vendor follow-up.&nbsp;The role ensures consistent Consumer Advocacy messaging and helps improve channel performance against agreed KPIs.&nbsp;Core Functional Responsibilities &amp; Subject Matter Expertise<ul><li>Support proximity markets social media strategy by preparing inputs, gathering market/channel insights, and coordinating execution requirements (timelines, deliverables, approvals).</li><li>Assist in the rollout of proximity-market campaigns by coordinating launch checklists and ensuring required assets and platform setups are in place.</li><li>Collaborate with marketing teams by coordinating content briefs and requests, consolidating feedback, and ensuring timely delivery of culturally relevant content for GCC/MENA audiences.</li><li>Support content distribution by scheduling and publishing posts, ensuring format compliance metadata/tagging accuracy, and adherence to brand and platform guidelines.</li><li>Continuously monitor proximity market trends by tracking platform trends, competitor activity, and campaign performance signals, and summarizing findings for stakeholders.</li><li>Support optimization efforts by flagging performance gaps, suggesting test ideas (format/timing/creative variations), and implementing approved adjustments.</li><li>Support influencer and partner activations by coordinating outreach logistics, deliverables, posting schedules, approvals, and reporting in line with agreed plans.</li><li>Maintain tracking records for influencer/partner activities, including deliverables, timelines, and performance outcomes.</li><li>Work closely with Consumer Advocacy by applying approved messaging guidelines across proximity market social channels and ensuring tone-of-voice consistency.</li><li>Support issue handling by monitoring audience feedback and escalating sensitive cases (complaints, misinformation, reputational risks) through agreed protocols.</li><li>Support financial oversight by maintaining spend trackers, validating invoices against deliverables, and coordinating with agencies to capture planned vs. actual spend.</li><li>Flag budget risks early by monitoring burn rate and sharing updates with relevant stakeholders for action.</li><li>Prepare regular performance reports by compiling platform and campaign analytics, ensuring data accuracy, and summarizing trends against KPIs.</li><li>Support insight generation by highlighting key learnings and observations to inform recommendations and optimization discussions.</li><li>Stay updated on platform updates and regional digital trends by monitoring new tools/features relevant to proximity markets and sharing practical implications for execution.</li><li>Maintain platform hygiene by ensuring channel setup, content specifications, and publishing practices follow current best practices.</li><li>Support channel performance review by maintaining performance dashboards and tracking improvements across reach, engagement, sentiment, and community health metrics.</li><li>Assist with optimization initiatives by coordinating content tests, documenting results, and maintaining a log of learnings.</li><li>Support community engagement oversight by monitoring daily community activity, ensuring responses meet service expectations, and coordinating replies based on approved playbooks.</li><li>Track and report community KPIs (response time, sentiment, volume, recurring themes) and escalate issues when needed.</li><li>Utilize social listening tools by monitoring key themes, sentiment, and emerging conversations relevant to Dubai tourism in GCC/MENA.</li><li>Identify proactive engagement opportunities by flagging trends, questions, and advocacy moments and proposing responses/activations.</li><li>Collaborate with agencies by coordinating deliverables and timelines, consolidating feedback, and ensuring outputs align with campaign goals and messaging.</li><li>Support spend alignment by tracking creative/analytical deliverables against the approved plan and documenting changes for visibility.</li><li>Support vendor selection activities by coordinating documentation and inputs, as required.</li><li>Track vendor performance by monitoring SLA indicators, deliverable quality, and turnaround time, escalating recurring issues through agreed channels.</li><li>Foster effective relationships by acting as a coordination point for updates, follow-ups, and approvals across internal teams, agencies, and external stakeholders.</li><li>Ensure smooth execution by maintaining action logs, meeting notes, and status updates for proximity markets social activities.</li></ul>&nbsp;Qualifications &amp; Experience:<ul><li>Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.</li><li>Minimum of 5 years of experience in social media operations, community management, digital marketing, or agency coordination (GCC/MENA exposure preferred)</li><li>Language: Arabic and English</li></ul>

Assistant Manager, Social Media Platforms - Proximity Markets

Job OverviewWe are currently seeking a meticulous and proactive Assistant IT Auditor to join our professional team in Manama, Bahrain. This is a full-time position, ideal for an individual looking to develop their career in IT audit within a forward-thinking and expanding company. The successful candidate will play a key role in supporting the IT audit function, helping to assess and enhance the effectiveness of our risk management, control, and governance processes across our diverse technological landscape.&nbsp;&nbsp;Responsibilities<ul><li>Reports to an assigned immediate superior and ultimately to the Group Internal Audit Manager (GIAM).</li><li>Uphold the Company’s Code of Ethics and the Institute of Internal Auditor’s Code of Ethics specifically the principles of Integrity, Objectivity, Confidentiality and Competency.</li><li>Conduct IT audit engagements following the internal audit department’s policies and procedures e.g., engagement planning, fieldwork, reporting and follow-up.</li><li>Participates in the opening and closing meetings with engagement clients.</li><li>Assists in the conduct of assurance engagements where the work of IT specialist is required.</li><li>Assists in the conduct of consulting engagements e.g., investigations, performance improvement studies, due diligence, etc., where the work of IT specialist is required.</li><li>Review IT purchases such as but not limited to: Laptops and desktop computers, Mobile phones, Internet connectivity, Annual Maintenance Services related to IT assets, etc.</li><li>Do other tasks related to the functions of internal audit department, assigned by the GIAM.</li></ul>&nbsp;Qualifications<ul><li>A bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li><li>Previous experience in an IT audit, internal audit, or IT risk management role is highly advantageous.</li><li>Familiarity with IT general controls and application control concepts.</li><li>Strong analytical, problem-solving, and critical-thinking skills.</li><li>Excellent written and verbal communication skills with a high degree of attention to detail.</li><li>The ability to work collaboratively as part of a team as well as independently.</li><li>A desire to pursue or progress with professional certifications (e.g., CISA, CISM) is desirable.</li></ul>

Assistant IT Auditor

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