it service delivery manager

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p><b>JOB DESCRIPTION</b></p><p>The Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.</p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul><p><b>SKILLS &amp; ABILITIES</b></p><ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul><p><b>POTENTIAL BACKGROUND</b></p><ul><li>Minimum <b>8+ years of experience</b> in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul><p><b>CERTIFICATIONS (MANDATORY/PREFERRED)</b></p><ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul><p><b>LANGUAGE REQUIREMENT</b></p><ul><li>Arabic Speaker (Mandatory)</li></ul><p><b>WORK LOCATION</b></p><ul><li>Onshore &ndash; Qatar</li></ul><p><b>SOFT SKILLS</b></p><ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul><p>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.</p><p>Job Type: Full-time</p><p>Pay: QAR18,000.00 - QAR22,000.00 per month</p><p>Work Location: In person</p>

Service Delivery Manager (Arabic Speaker)

Infor

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General information
</b></h3></div></div><div><div><div><div>Country
</div><div>Egypt
</div></div><div><div>City
</div><div>Cairo
</div></div><div><div>Job ID
</div><div>48881
</div></div><div><div>Department
</div><div>Infor Consulting Services
</div></div><div><div>Experience Level
</div><div>MID_SENIOR_LEVEL
</div></div><div><div>Employment Status
</div><div>FULL_TIME
</div></div><div><div>Workplace Type
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div><p>As an Associate Service Delivery Manager (ASDM), you will oversee the execution and governance of lower complexity, smaller ACV Infor Managed Services agreement.</p><p>
You will serve as the primary customer liaison for managed services, handling inquiries and facilitating swift issue resolution. Collaboration with diverse IMS stakeholders&mdash;Operations, Resource Management, Financial Services, Technical and Functional Support&mdash;is crucial.</p><p><b>
Responsibilities:</b></p><ul><li>
Serve as the key interface between customers and project teams to promptly address and coordinate all contractual matters.</li><li>
Resolve complex customer inquiries by applying analytical and problem-solving skills to deliver optimal business solutions.</li><li>
Independently manage core ITIL processes such as Incident Management, Change Management, and Problem Management with minimal supervision.</li><li>
Manage account margin using standardized reporting tools paired with understanding of specific delivery needs of the account and appropriate staffing levels.</li><li>
Oversee contract administration, ensuring compliance with existing terms as well as change orders and agreement renewals.</li><li>
Monitor service delivery performance, consistently reviewing reports with key customer contacts to showcase value of services and partnership provided.</li><li><ul><li>Collaborate with customer leadership to define and execute a support plan focused on cost-effective, quality delivery that allows customer to experience the full benefits of the adopted Infor products.</li></ul></li><li>
Maintain up-to-date operational documentation, utilize reporting tools, and prepare detailed reports for customers and internal teams.</li><li><p><b>
Required Skills &amp; Qualifications:</b></p></li><li>
Experience in professional services environment, working in technical service delivery or systems process consulting.</li><li>
Excellent organizational and time management skills, with a client-oriented mindset and a proactive approach to personal growth.</li><li>
Fluent English communication skills (oral and written).</li><li>
Deep understanding of corporate business practices, contract management principles, and strong analytical capabilities.</li><li>
Ability to perform under pressure, meet deadlines, and consistently deliver quality service.</li><li><p><b>
Preferred Qualifications:</b></p></li><li>
Project Management and ITIL Foundation v4 certifications are advantageous.</li><li>
Experience in roles such as Service Operations Manager or Service Delivery Manager is a plus.</li><li>
Prior background in Account Management or Consulting Management is desirable.</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Infor</b></div><div></div><div><div><div><br>
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn&rsquo;t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you&rsquo;re not just building a career. you&rsquo;re helping to build what&rsquo;s next.</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div></div><div><br>
For more information visit www.infor.com</div></div></div><br>
<div></div>
</div></div><div><div><div><b>Our Values</b></div><div></div><div><div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM&trade;. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.</div><div></div><div><b><br>
Fraud Awareness</b></div><div></div><div><br>
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.</div><div></div><div><b><br>
Fraud Privacy Policy</b></div><div></div><div><br>
We value your privacy at Infor.</div></div></div></div></div></div></div></div></div></div></div><div></div>

Service Delivery Manager, Associate

New York Life

<div><div><div><p>Job Description</p></div></div><div><div><div><h4 class="jobSectionHeader"><b>
Requisition ID</b></h4><div>
93622</div></div><div><h4 class="jobSectionHeader"><b>
Department</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Job Function</b></h4><div>
Tech Data AI Ventures</div></div><div><h4 class="jobSectionHeader"><b>
Location</b></h4><div>
New York,New York,United States</div></div><div><h4 class="jobSectionHeader"><b>
Role Location Designation</b></h4><div>
Hybrid - 3 days per week</div></div></div></div><p></p><div><div><div><div><div>
Job Requisition ID: 93622</div><p><b>
Location Designation:</b> Hybrid - 3 days per week</p><div></div><div><div><p><b><br>
Role Overview</b></p></div><div><p>
The Digital Colleague Experience Engineering Lead is a senior technical leadership role responsible for architecting, delivering, and continuously improving enterprise-scale DEX and EUC technology capabilities across New York Life.</p></div><div><p>
This role blends deep engineering expertise with disciplined program management, requiring a leader who can operate as both a hands-on technical strategist and an enterprise program driver. The individual will lead initiatives that modernize the colleague technology experience across endpoint platforms, collaboration environments, and enterprise service operations, leveraging advanced observability, automation, and service management frameworks.</p></div><div><p>
The ideal candidate will possess strong knowledge of EUC engineering, digital experience monitoring platforms, endpoint management ecosystems, and enterprise service delivery models, combined with the ability to drive large-scale cross-functional technology programs.</p></div><div><p>
This leader will partner with infrastructure, digital workplace, cloud, and service management teams to improve technology reliability, colleague productivity, and operational efficiency, while establishing measurable improvements in experience-level outcomes, incident reduction, and problem management maturity.</p></div><div><p><b>
What You&rsquo;ll Do:</b></p></div><div><p>
Digital Experience Engineering &amp; EUC Platform Strategy</p></div><div><ul><li><p>
Architect and drive enterprise-wide initiatives that improve the end-to-end digital colleague experience across endpoint platforms, applications, and collaboration services.</p></li></ul></div><div><ul><li><p>
Leverage DEX platforms such as Nexthink, ThousandEyes, and ZDX to provide visibility into colleague technology performance and experience.</p></li></ul></div><div><ul><li><p>
Develop and operationalize experience telemetry frameworks that correlate endpoint health, application performance, network conditions, and user sentiment.</p></li></ul></div><div><ul><li><p>
Partner with engineering teams to implement proactive experience monitoring, automated remediation, and predictive incident detection.</p></li></ul></div><div><ul><li><p>
Design scalable EUC architectures supporting modern workplace environments including device lifecycle management, secure endpoint provisioning, and hybrid work capabilities.</p></li></ul></div><div><ul><li><p>
Establish engineering standards for endpoint observability, performance baselining, and experience analytics.</p></li></ul></div><p></p><div><p><br>
Endpoint Management &amp; Platform Engineering</p></div><div><ul><li><p>
Provide technical and strategic leadership across enterprise endpoint management platforms including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div></div><div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Mobile device management (MDM) and unified endpoint management (UEM) ecosystems</p></li></ul></div><div><ul><li><p>
Lead initiatives that improve critical colleague-facing operational activities such as device provisioning, issue remediation automation, and application deployment.</p></li></ul></div><div><ul><li><p>
Drive organizational approach to modern zero-touch provisioning, policy-driven configuration management, and automated device remediation capabilities.</p></li></ul></div><div><ul><li><p>
Partner with cybersecurity and architecture teams to ensure secure endpoint posture aligned with enterprise security frameworks.</p></li></ul></div><div><p>
Service Delivery, ITSM &amp; Operational Excellence</p></div><div><ul><li><p>
Partner with IT Operations and Service Delivery to lead the evolution of IT Service Management (ITSM) practices across ETS with a focus on experience-centric service delivery.</p></li></ul></div><div><ul><li><p>
Leverage ServiceNow and associated platform capabilities to improve:</p></li></ul></div><div><ul><li><p>
Incident management</p></li></ul></div><div><ul><li><p>
Problem management</p></li></ul></div><div><ul><li><p>
Knowledge management</p></li></ul></div><div><ul><li><p>
Service request automation</p></li></ul></div><div><ul><li><p>
Operational reporting and analytics</p></li></ul></div><div><ul><li><p>
Enforce structured problem management frameworks that identify systemic technology issues impacting colleague experience.</p></li></ul></div><div><ul><li><p>
Partner with operations and engineering teams to drive root cause elimination, permanent corrective actions, and service reliability improvements.</p></li></ul></div><div><ul><li><p>
Embed ITIL best practices into operational workflows and technology service models.</p></li></ul></div><div><p>
Problem Management &amp; Experience Reliability</p></div><div><ul><li><p>
Follow and enforce enterprise standards for proactive problem management tied directly to colleague experience outcomes.</p></li></ul></div><div><ul><li><p>
Implement data-driven approaches that combine DEX telemetry, service desk data, and operational metrics to identify systemic issues.</p></li></ul></div><div><ul><li><p>
Lead cross-domain remediation efforts spanning endpoint platforms, infrastructure, application services, and network services.</p></li></ul></div></div><div><div><ul><li><p>
Develop repeatable problem management playbooks, governance processes, and engineering escalation frameworks.</p></li></ul></div><div><p>
Workforce Utilization &amp; Operational Intelligence</p></div><div><ul><li><p>
Develop frameworks for measuring team utilization, operational workload distribution, and engineering capacity planning.</p></li></ul></div><div><ul><li><p>
Leverage service management and experience data to identify:</p></li></ul></div><div><ul><li><p>
Operational bottlenecks</p></li></ul></div><div><ul><li><p>
Service demand trends</p></li></ul></div><div><ul><li><p>
Workforce capacity gaps</p></li></ul></div><div><ul><li><p>
Implement reporting mechanisms that enable leadership to optimize staffing models, balance workloads, and improve service delivery efficiency.</p></li></ul></div><div><ul><li><p>
Provide data-driven insights that guide operational planning and service performance improvements.</p></li></ul></div><div><p>
Stakeholder &amp; Executive Engagement</p></div><div><ul><li><p>
Serve as the technical and operational leader for enterprise colleague experience initiatives within ETS.</p></li></ul></div><div><ul><li><p>
Translate complex engineering insights into executive-level narratives focused on productivity, reliability, and service outcomes.</p></li></ul></div><div><ul><li><p>
Partner with domain leaders across:</p></li></ul></div><div><ul><li><p>
Digital Workplace</p></li></ul></div><div><ul><li><p>
Infrastructure Engineering</p></li></ul></div><div><ul><li><p>
Cloud Platforms</p></li></ul></div><div><ul><li><p>
Cybersecurity</p></li></ul></div><div><ul><li><p>
Enterprise Architecture</p></li></ul></div><div><ul><li><p>
Service Operations</p></li></ul></div><div><ul><li><p>
Influence cross-functional teams to drive enterprise-wide improvements in technology service experience.</p></li></ul></div></div><p></p><div><div><p><b><br>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
10+ years of experience in enterprise technology engineering, digital workplace engineering, or infrastructure program leadership.</p></li></ul></div><div><ul><li><p>
Demonstrated experience leading large-scale EUC, DEX, or workplace technology transformation initiatives.</p></li></ul></div><div><ul><li><p>
Deep technical knowledge of Digital Experience Monitoring platforms, including:</p></li></ul></div><div><ul><li><p>
Nexthink</p></li></ul></div><div><ul><li><p>
ThousandEyes</p></li></ul></div><div><ul><li><p>
Zscaler Digital Experience (ZDX)</p></li></ul></div><div><ul><li><p>
Strong experience with endpoint management platforms, including:</p></li></ul></div><div><ul><li><p>
Microsoft Intune</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Configuration Manager (MECM / SCCM)</p></li></ul></div><div><ul><li><p>
Unified Endpoint Management ecosystems</p></li></ul></div><div><ul><li><p>
Hands-on familiarity with enterprise ITSM platforms, including:</p></li></ul></div><div><ul><li><p>
ServiceNow</p></li></ul></div><div><ul><li><p>
Workflow automation and service catalog design</p></li></ul></div><div><ul><li><p>
ITSM data analytics and reporting</p></li></ul></div><div><ul><li><p>
Strong understanding of enterprise service delivery frameworks and ITIL processes, including incident, problem, and change management.</p></li></ul></div><div><ul><li><p>
Experience implementing observability, telemetry, and service analytics frameworks.</p></li></ul></div><div><ul><li><p>
Strong ability to analyze system dependencies, infrastructure architectures, and service delivery workflows.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to operate effectively in complex, highly regulated enterprise environments.</p></li></ul></div></div><div><div><p>
Preferred Certifications</p></div><div><ul><li><p>
ITIL v4 Certification</p></li></ul></div><div><ul><li><p>
Project Management Professional (PMP)</p></li></ul></div><div><ul><li><p>
SAFe Agilist or Scaled Agile certification</p></li></ul></div><div><ul><li><p>
Certified Scrum Master (CSM)</p></li></ul></div><div><ul><li><p>
Microsoft Endpoint Management certifications</p></li></ul></div><div><ul><li><p>
Cloud certifications (AWS, Azure, or GCP)</p></li></ul></div><div><p><b>
 Education</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or related technical discipline required.</p></li></ul></div></div><p></p><p><b><br>
Pay Transparency</b></p><p>
Salary Range: $185,000-$264,500</p><p>
Overtime eligible: Exempt</p><p>
Discretionary bonus eligible: Yes</p><p>
Sales bonus eligible: No</p><p>
Actual base salary will be determined based on several factors but not limited to individual&rsquo;s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.</p><p></p><div><p><b><br>
Company Overview</b></p></div><div><p>
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.</p></div><div><p>
Our diverse business portfolio creates opportunities to make a difference across industries and communities&mdash;inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you&rsquo;ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.</p></div><div><p>
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what&rsquo;s next, and your growth powers it.</p></div><p></p><p><b><br>
Our Benefits</b></p><p>
We provide a full package of benefits for employees &ndash; and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.<b> </b>Click here<b> </b>to discover more about our comprehensive benefit options or visit our NYL Benefits Site.</p><p><br>
</p><p><b>Our Commitment to Inclusion</b><br>
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life&rsquo;s leadership in this space.
</p><p>Recognized as one of <i>Fortune&rsquo;s</i> World&rsquo;s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.</p><p>
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.</p><p>
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees&rsquo; needs.</p><p></p><p><br>
Job Requisition ID: 93622</p></div></div></div></div></div>

Corporate Vice President - Colleague Experience Engineering Lead

Leidos

<div><p><b>Description</b>
</p><p><b><i>Join us in transforming how technology serves those who serve.</i></b></p><p><br>
At Leidos, we're not just delivering solutions &ndash; we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.</p><p></p><p><b><i>
Shape the future of digital defense.</i></b></p><p></p><p>
Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.</p><p></p><p><b><i>
Your opportunity to lead transformation.</i></b></p><p><br>
Leidos is seeking a <b>Cloud Operations Manager</b> to spearhead cloud initiatives for the United States Coast Guard at C5ISC in Alexandria, VA. In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast Guard operations, driving innovation that directly impacts national security.</p><p></p><p><b><i>
Ready to engineer solutions that matter?</i></b></p><p><br>
The Cloud Operations Manager plays a central role in ensuring that the contract&rsquo;s IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements (SLAs). This role bridges program management, technical execution, and customer liaison, with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, modernization and people management activities.</p><p></p><p><b>
Primary Tasks:</b></p><p></p><ul><li>
Oversee day‑to‑day IT operations across multi‑cloud environments (AWS/Azure), cybersecurity, service desk, and application support teams.</li><li>
Support onboarding of mission partners/tenants into cloud environments, ensuring secure, compliant, and efficient integration to sustainment of operations.</li><li>
Ensure operational compliance with SLAs, KPIs, and Performance Work Statement (PWS) requirements.</li><li>
Manage incident, problem, and request workflows in ServiceNow, ensuring rapid response, root‑cause analysis, and minimal mission disruption.</li><li>
Support governance processes including Change Management and Configuration Management Boards.</li><li>
Ensure adherence to federal cybersecurity and compliance frameworks (FISMA, NIST RMF, FedRAMP, DoD Impact Levels).</li><li>
Maintain continuous audit readiness, including documentation, reporting, and evidence collection for oversight bodies.</li><li>
Oversee vulnerability remediation, patching cycles, and image management aligned to 21‑day compliance requirements.</li><li>
Coordinate with the agency ISSO to support Information Assurance (IA), ATO activities, and ongoing security authorization processes.</li><li>
Serve as a primary operational point of contact for government stakeholders including COR, Program Managers, and agency leadership.</li><li>
Deliver operational performance reports, risk assessments, and recommendations for service improvements.</li><li>
Proactively manage customer expectations and maintain strong, trust‑based client relationships.</li><li>
Supervise and coordinate technical staff, ensuring alignment of resources to mission priorities.</li><li>
Manage staff scheduling, workload balancing, and performance evaluations.</li><li>
Ensure personnel meet federal clearance requirements.</li><li>
Contribute to contract deliverables, performance reviews, and reporting requirements.</li><li>
Support development of the program&rsquo;s strategic roadmap and long‑term operations and sustainment modernization initiatives.</li><li>
Identify opportunities to enhance IT services through automation, cloud‑native capabilities, and operational best practices.</li><li>
Align IT operations with evolving federal initiatives such as Zero Trust Architecture.</li><li>
Apply Agile, Scrum, and DevSecOps methodologies to improve delivery cadence and operational agility.</li><li>
Leverage ITIL, PMP, and other engineering/management frameworks to standardize processes and improve service quality.</li><li>
Partner with cloud engineering teams to optimize architectures, cost models, and operational guardrails.</li><li>
Oversee cloud monitoring, observability, and performance tuning across mission workloads.</li><li>
Influence enterprise‑level policy, standards, and governance for cloud and IT operations.</li><li>
Represent the program in cross‑agency working groups and federal modernization initiatives.</li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field</li><li>
8+ years of IT operations management experience, including 3+ years in a federal contract environment.</li><li>
Experience with ITIL-based service management, incident/problem/change/configuration processes.</li><li>
Experience with Agile based teams and workflows.</li><li>
Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).</li><li>
Demonstrated ability to manage cross-functional technical teams in high-availability environments.</li><li>
Excellent communication and stakeholder engagement skills.</li></ul><p></p><p><b>
Clearance Requirement:
</b></p><ul><li>Current and active Public Trust/ADP1/IT-I.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
PMP or equivalent project management certification.</li><li>
ITIL v4 certification.</li><li>
CISSP, CISM, or related security certification.</li><li>
Prior experience supporting DoD, DHS, or Civilian agencies.</li><li>
Certifications</li><li>
One or more of the following certs is good to have:</li><li>
CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other Cloud certifications, particularly in Azure and/or AWS.</li><li>
Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.</li></ul><p></p><p><br>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
April 25, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range $92,300.00 - $166,850.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p><p>
#Remote</p></div>

Cloud Operations Manager

Gathern

<div><p><b>JOB PURPOSE:</b><br>
To lead and oversee Gathern&rsquo;s IT operations, infrastructure, and service delivery to ensure secure, reliable, and compliant technology environments.<br>
<br>
<b>ACCOUNTABILITIES:</b></p><br>
<ul><li>
Lead IT operations activities, ensuring secure, stable, and high-performance technology environments across the organization.</li><li>
Oversee identity and access management, MFA enforcement, and Zero Trust controls across Microsoft 365 / Google Workspace and all internal applications.</li><li>
Govern and maintain ISO 27001 and NCA-ECC IT controls, documentation, and evidence to ensure readiness for internal and external audits.</li><li>
Supervise IT team members or external support providers, assigning tasks, monitoring performance, and ensuring timely service delivery.</li><li>
Direct the migration and integration of systems such as Google Workspace to Microsoft 365, ensuring data integrity and minimal downtime.</li><li>
Lead the continuous improvement of IT processes, SOPs, and service-management frameworks (incident, change, request, and asset management).</li><li>
Develop, maintain, and audit the IT asset register, license inventory, and configuration management database (CMDB).</li><li>
Ensure endpoint compliance, encryption, MDM/Intune policies, and patch management across all employee devices.</li><li>
Oversee procurement, vendor onboarding, and contract management while ensuring alignment with security and data-protection requirements.</li><li>
Conduct periodic DR testing, backup validation, and access governance reviews to ensure operational continuity and security.</li><li>
Collaborate with Engineering, Security, and Data teams to align IT operations with risk management, compliance, and business goals.</li><li>
Monitor IT security posture, infrastructure health, and control effectiveness; provide management with regular reports and insights.</li><li>
Coordinate IT-related tasks during ISO audits, penetration tests, and security assessments.</li><li>
Lead user training, onboarding sessions, and awareness programs to promote secure and effective system usage</li></ul><br>
<b>
Requirements</b><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Preferred certifications: ISO 27001 Implementer/Auditor, CompTIA Security+, Microsoft 365 Administrator, or Google Workspace Admin.</li><li>
+4 years in IT operations or system administration within a security-regulated environment.</li><li>
Proven experience in supporting or implementing ISO 27001 or NCA-ECC frameworks.</li><li>
Practical knowledge of Zero Trust architecture, IAM, endpoint security, and policy enforcement.</li><li>
Familiarity with procurement and vendor security reviews.</li><li>
Knowledge of Intune, MDM, SSO, VPN, and device-compliance policies.</li><li>
Experience with SIEM/logging tools, backup systems, and patch automation.</li><li>
Understanding of network segmentation, firewalls, and identity-based access.</li></ul></div>

IT Operations Senior Specialist | Saudi Nationals

Human Resources Department of Ras Al Khaimah Government

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Electronic Government Authority (EGA) is the central body responsible for driving Ras Al Khaimah's Emirate-wide digital transformation, providing unified technology services, governance, and innovation across all RAK government departments. EGA's mandate extends across digital service delivery, IT infrastructure, information security, data and analytics, and enterprise applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are hiring a Head of IT Service Management to establish and lead a centralized, government-wide IT service desk serving all RAK government departments. This is a foundational leadership role with a clear transformation mandate. The successful candidate will design the operating model from the ground up, define the SLA governance framework, consolidate fragmented departmental support functions into a single shared service, and build a team capable of scaling beyond internal government users to eventually serve residents, visitors, and investors on RAK's digital platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting directly to the CTO, this role operates as a peer to the Heads of Infrastructure, Solution Development, and Information Security. The service desk will serve as the single point of entry for all IT demand across government, routing incidents, service requests, and escalations to the appropriate resolver groups while maintaining end-to-end accountability for resolution quality and timeliness.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do
  </strong>
 </p>
 <ul>
  <li>
   Design and implement EGA's centralized IT service management operating model, consolidating departmental support functions into a unified, SLA-driven shared service across all RAK government entities.
  </li>
  <li>
   Establish the service desk as the single system of record for all IT demand, covering incidents, service requests, problems, change coordination, and operational intake of new services.
  </li>
  <li>
   Define, negotiate, and operationalize SLA frameworks for all service tiers, including internal resolver group SLAs and external vendor commitments, with quantitative performance management throughout.
  </li>
  <li>
   Introduce and embed an ITSM framework covering incident management, request fulfillment, problem management, change enablement, and service level management, with a maturity roadmap to move the function from reactive to proactively managed.
  </li>
  <li>
   Own and lead Major Incident (P1) management, coordinating resolver groups, leading executive communications, and ensuring post-incident reviews and root cause analysis are completed and acted upon.
  </li>
  <li>
   Establish a service catalog, service portfolio, and SLA/OLA framework ensuring all live services have defined ownership, support models, and measurable performance targets.
  </li>
  <li>
   Evaluate and make a recommendation on the optimal delivery model for the service desk, including the potential for full or partial outsourcing, and define the governance framework to manage any outsourced components effectively.
  </li>
  <li>
   Govern relationships with managed service providers and outsourcing partners, ensuring contractual obligations and performance commitments are actively managed.
  </li>
  <li>
   Produce regular, structured performance dashboards and reports for the CTO and leadership, translating operational data into actionable insight and driving continuous improvement.
  </li>
  <li>
   Build, lead, and develop the IT service management team, fostering a culture of accountability, service excellence, and continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Bring
  </strong>
 </p>
 <ul>
  <li>
   10 or more years of experience in IT service management or IT operations, with at least 5 years in a leadership role managing a service desk or IT support function at scale.
  </li>
  <li>
   Demonstrated experience designing and implementing ITSM frameworks and transitioning organizations from reactive to process-driven operations.
  </li>
  <li>
   ITIL v4 Foundation certification is required; ITIL v4 Managing Professional or Strategic Leader designation is strongly preferred.
  </li>
  <li>
   Proven experience managing multi-tiered service delivery with formal SLA governance across internal resolver groups and external vendors simultaneously.
  </li>
  <li>
   Experience in a shared services or managed services environment serving multiple client organizations.
  </li>
  <li>
   Experience evaluating outsourcing options and managing outsourced service delivery.
  </li>
  <li>
   Strong quantitative orientation; able to define metrics, build reporting frameworks, and manage a function through data.
  </li>
  <li>
   Proficiency in ITSM tooling platforms such as ServiceNow, Freshservice, ManageEngine, or equivalent.
  </li>
  <li>
   Government or public sector experience is an advantage; GCC regional experience is a further plus.
  </li>
  <li>
   English fluency is essential; Arabic is strongly advantageous given the government-wide relationship nature of the role.
  </li>
 </ul>
 <p>
 </p>
</div>


Head, IT Service Management

Mutual of Omaha

<div><div><p><b>Location:</b> Remote<br>
<b>Work Type:</b> Full Time Regular<br>
<b>Job No:</b> 504749<br>
<b>Categories:</b> Information Technology<br>
<b>Application Closes:</b> Closes Jun 12, 2026
</p><div>2026-05-08</div></div><div></div><div><br>
</div><div><div><div><div><div><p>We are seeking a Principal Solution Delivery Manager to serve as a Release Train Engineer (RTE) within the Workplace Solutions Agile Release Trains (ARTs). This role is a senior-level project management position responsible for leading large, complex initiatives in a Scaled Agile (SAFe) environment. You will ensure strong alignment, coordination, and predictable outcomes across multiple teams while driving both successful delivery and continuous improvement in how work flows through the system.</p>
<p>
As an RTE for Workplace Solutions, you will lead mission-critical programs that span five or more teams and multiple business and technology partners. You will be accountable for end-to-end planning and execution, including managing scope, dependencies, risks, timelines, and delivery outcomes. You will guide ART-level planning and execution, ensuring work is aligned to strategic priorities and delivered in a way that balances speed, quality, and value. This role requires strong project and program management discipline combined with the ability to operate effectively in a dynamic, Agile environment.</p>
<p>
This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings.</p></div></div><div><br>
<div>
<p><b>WHAT WE CAN OFFER YOU:</b></p>
<ul>
<li>Estimated Salary (Levels have variable responsibilities and qualifications)
<ul><li><div><ul><li>I/S Principal Solution Delivery Manager: $130,000 - $140,000, plus 15% annual bonus opportunity</li>
</ul></div></li></ul></li><li>401(k) plan with a 2% company contribution and 6% company match.</li>
<li>Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.</li>
<li>Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.</li></ul></div><br>
</div><br>
<div><div><p><b>WHAT YOU&rsquo;LL DO:</b></p>
<ul>
<li>Lead large, complex initiatives within the Workplace Solution ART, serving as a Release Train Engineer for an Agile Release Train or program supporting five or more stable teams.</li>
<li>Own end-to-end delivery planning and execution across run, grow, and transform work, ensuring alignment to strategic objectives.</li>
<li>Partner closely with Product Management, Technology Leadership, and business stakeholders to identify outcomes, manage dependencies, and mitigate risks.</li>
<li>Drive delivery predictability through strong planning, transparency, and proactive issue and risk management.</li>
<li>Tailor delivery and execution practices to fit the complexity of the work, avoiding one-size-fits-all approaches and serving as the process expert for applicable approaches including PMBOK, Scrum, predictive, hybrid, XP, and Kanban.</li>
<li>Facilitate large-scale planning, ART optimization, critical path planning sessions, and other critical collaboration discussions, as needed.</li>
<li>Use data and real-world insights to identify improvement opportunities and increase flow, throughput, and value delivery.</li>
<li>Serve as delivery system thought leader through coaching, facilitation, and hands-on support across teams and leaders.</li>
<li>Contribute to continuous improvement efforts across the ART and broader delivery ecosystem.</li>
<li>Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.</li></ul></div><br>
</div><br>
<div><div><p><b>WHAT YOU&rsquo;LL BRING:</b></p>
<ul>
<li>5+ years of experience leading complex programs with an annual internal labor cost exceeding $5 million, successfully managing dependencies and delivery across 5+ Agile teams, along with 5-10 years of combined project and/or program management experience in increasingly progressive technology roles.</li>
<li>Ability to obtain PMP + RTE or SPC (SAFe Program Consultant) + Kanban certification within 18 months of hire. Demonstrated commitment to ongoing professional development and Agile maturity.</li>
<li>Bachelor&rsquo;s Degree in Related field of study (Business Administration/Management Information Systems) or equivalent internal experience.</li>
<li>Ability to analyze large datasets with multiple abstract and concrete variables, drawing actionable insights to optimize program performance. Demonstrated expertise in risk management, problem-solving, and influencing key stakeholders to drive outcomes.</li>
<li>Experience leading cross-functional teams, advocating for change, and fostering a culture of continuous learning and adaptability. Strong coaching skills to empower teams and individuals, creating an environment of trust, collaboration, and innovation.</li>
<li>Excellent critical thinking and influencing skills. An ability to collaborate across disciplines and communicate technical concepts clearly.</li>
<li>Demonstrated professional agility in planning, monitoring, managing scope and dependencies, resourcing, ensuring quality, maintaining communication, managing risk, and controlling costs.</li>
<li>Ability to use data-driven analysis to recommend improvements to ART (Agile Release Train)/area performance and large-scale delivery.</li>
<li>Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.</li></ul></div><br>
</div><br>
<div><div><p><b>PREFERRED:</b></p>
<ul>
<li>Experience serving as a Release Train Engineer, Solution Train Engineer, or equivalent large-scale delivery leadership role</li>
<li>Deep experience with group insurance products, including expertise in customer needs, business processes, value streams, and supporting systems and technologies</li>
<li>Strong understanding of group insurance benefit administration platforms, their roles in the market, and how they integrate with insurance carriers to support seamless delivery and client satisfaction</li>
<li>Insight into group insurance customers and operational dynamics, enabling strategic decision-making and solution design that meets evolving market and client demands, including maintaining up-to-date knowledge of the project management of emerging technologies, including API integration and modern system architectures and experience project managing the integration of new digital tools with legacy backend systems.</li>
<li>Advanced Agile certifications such as C.S.M. (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), or Certified DevOps Practitioner.</li>
<li>Additional SAFe certifications (SA, SSM, SP) to support scaled Agile and continuous delivery initiatives.</li>
<li>Continuing professional education (20 hours annually) and/or Master&rsquo;s degree in Business Administration, Management Information Systems, or related fields.</li></ul></div><br>
</div><br>
<div><div><p><b>We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements</b></p>
<p>
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.</p>
<p><b>
Stay Safe from Job Scams</b><br>
Mutual of Omaha only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs. Stay alert for scams and apply securely!</p>
<p>
Fair Chance Notices</p>
</div>
</div><br>
</div></div></div><div>Need help? Email Us
</div><div><div><h2 class="jobSectionHeader"><b>Great place to work</b></h2>
<p>Together we achieve greatness. Not only is this a core value, but it&rsquo;s also representative of the kind of place we are &mdash; built by the strength and integrity of our employees. It&rsquo;s why we&rsquo;re named a &ldquo;Great Place to Work&rdquo;.</p><br>
<p></p>
</div><div><h2 class="jobSectionHeader"><b>An inclusive culture</b></h2>
<p>Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.</p></div></div></div><p></p>

Principal Solution Delivery Manager (RTE)

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