it service delivery manager

Inbox Business Technologies

<div><p>Inbox Business Technologies is looking for a highly skilled and experienced <b>Service Manager</b> to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Lead day-to-day operations of IT service delivery in line with ITIL standards.
</li><li>Oversee and manage service requests, incidents, changes, and asset management processes.
</li><li>Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management.
</li><li>Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs.</li>
<li>Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects.
</li><li>Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
</li><li>Drive continuous improvement in service delivery and support performance.
</li></ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Computer Sciences or higher</li>
<li>5+ Years of experience in relevant field</li>
<li>Proficient in ITSM tools (ServiceNow/SNOW preferred)
</li><li>Strong understanding of ITIL processes and ITSM standards
</li><li>Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management
</li><li>Strong project management capabilities, including planning, execution, and delivery</li>
<li>Excellent verbal and written communication skills
</li><li>Strong leadership and people management skills
</li><li>Effective customer relationship management
</li><li>Effective time management and conflict resolution abilities.</li>
<li>SLA management skills</li>
<li><b>Certification/Training preferred:</b> ITIL V4, PMP</li></ul></div>

Service Manager

Intertec Softwares

A leading IT services provider in Dubai is seeking a Technical Service Delivery Manager (Arabic-speaking) to oversee the delivery of IT Managed Services. The ideal candidate should have 18 years in IT with 7 years in senior service delivery roles, strong technical skills, and a proven ability to manage client relationships. Engagement includes managing service delivery, compliance, and governance, while handling escalations diplomatically. This full-time position offers competitive monthly compensation of AED 30,000 - 32,000.<img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDott5uBMFFcQ4XNb2yTSeBecs" width="0" height="0" />

Arabic-Speaking IT Infra Service Delivery Lead - Dubai

Services Delivery Manager – MSSP

Discovered MENA

<div>
 <p>
  <strong>
   Service Delivery Manager &ndash; Global Tech Consultancy (Saudi Nationals Only)
  </strong>
 </p>
 <p>
  📍
  <strong>
   Riyadh | Full-time | On-site
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  I&rsquo;m hiring for a
  <strong>
   Service Delivery Manager
  </strong>
  to join a global technology consultancy that partners with some of the biggest enterprise clients in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a hands-on delivery role - all about
  <strong>
   making complex operations run smoothly
  </strong>
  . You&rsquo;ll take full ownership of service quality, financial performance, and client satisfaction across one of their Riyadh delivery hubs. Think of yourself as the
  <strong>
   bridge
  </strong>
  between the delivery teams, account leadership, and the client - keeping everything connected and performing at its best.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💡
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Acting as the main link between delivery teams, leadership, and clients - ensuring a seamless end-to-end service
  </li>
  <li>
   Driving service quality, performance, and client satisfaction across SLAs and KPIs
  </li>
  <li>
   Overseeing financials - utilisation, forecasting, and cost control
  </li>
  <li>
   Coordinating across infrastructure, service desk, and operations to keep delivery aligned
  </li>
  <li>
   Spotting opportunities to streamline processes and boost efficiency
  </li>
  <li>
   Supporting resource planning, migrations, and change initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  👀
  <strong>
   What we&rsquo;re looking for:
  </strong>
 </p>
 <ul>
  <li>
   4+ years&rsquo; experience in the
   <strong>
    information technology sector
   </strong>
  </li>
  <li>
   2+ years in
   <strong>
    Service Delivery / Operations
   </strong>
  </li>
  <li>
   Solid understanding of
   <strong>
    ITIL / ITSM frameworks
   </strong>
  </li>
  <li>
   Technically confident - familiar with infra, systems admin, or service desk environments
  </li>
  <li>
   Strong communicator and stakeholder manager
  </li>
  <li>
   Experience working with a
   <strong>
    tech consultancy or outsourcing company
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  💼
  <strong>
   Why this one stands out:
  </strong>
 </p>
 <p>
  You&rsquo;ll be joining a consultancy known for its global delivery excellence and investment in its people. Expect a
  <strong>
   competitive salary
  </strong>
  ,
  <strong>
   VIP medical insurance (self &amp; family)
  </strong>
  ,
  <strong>
   education allowance
  </strong>
  , and
  <strong>
   access to world-class learning &amp; development programmes
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is based
  <strong>
   mostly on-site with a major client
  </strong>
  in Riyadh - perfect for someone who enjoys taking ownership and delivering impact where it really counts.
 </p>
</div>


Service Delivery Manager - Saudi Nationals

Boskalis

How you can make your markThe IT Delivery Manager provides on-the-ground leadership for our Abu Dhabi IT teams. This pivotal role ensures consistent delivery throughput, high-quality standards, and strong engagement with local and global stakeholders. You will act as deputy for Papendrecht-based team managers, working closely with IT Services, IT Data Services, IT Cyber Risk Management, IT Support, and local service/infra teams. The Abu Dhabi IT team currently consists of over 40 members and continues to grow.Your Responsibilities As An IT Delivery Manager AreLead and coach Abu Dhabi IT teams on behalf of the team manager responsible.Foster communities of practice (Applications, Data, Automation, QA/Testing, DevOps) to standardize ways of working.Manage dependencies across teams and with Papendrecht, track delivery predictability and value realization.Act as Business Relations Manager for Building 7 organization.Coordinate with external vendors and partners to ensure seamless service delivery.Act as local incident commander for major application/platform incidents.Handle day-to-day tasking and prioritization for Abu Dhabi teams on behalf of the team manager responsible.Your qualitiesYou can make your mark as IT Delivery Manager if you have:Education And ExperienceBachelor s degree in IT, Computer Science, Engineering, or equivalent experience.Minimum of 5+ years in IT delivery, with at least 2+ years leading cross-functional teams (applications, data, automation, software).Experience of working in an international, diverse organization.Domain knowledge in engineering, maritime, offshore, or EPC environments is advantageous.Skills And Key CompetenciesStrong leadership and coaching abilities, with a track record of developing high-performing teams.Excellent stakeholder management and communication skills across diverse business and technical groups.Solid understanding of IT delivery practices, DevOps, automation, and agile methodologies.Strong analytical and problem-solving skills with the ability to manage dependencies and priorities.Adaptability, resilience, and a proactive approach to challenges and opportunities.Capable of bringing teams and colleagues together, strong employee development focus and being the linking pin between our office in Abu Dhabi and HQ in the NetherlandsWe offerWhat You Can ExpectCareer opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.Extra informationYour team: You will be part of the Abu Dhabi IT team and will also collaborate closely with Papendrecht-based IT Services, IT Data Services, IT Support, and IT Cyber Risk Management teams. Where you will work: You will work from our beautiful office in Abu Dhabi (Building 7).Full-time/ part-time job: The position of IT Delivery Manager is a full-time job.Working conditions: Onsite in Abu Dhabi with flexibility for cross-time-zone collaboration. Participation in after-hours change windows and major incident response as needed. Occasional travel to Papendrecht and regional sites.Procedure: Apply easily by completing the online application form. Interviews are held online or in the office. Once it is clear we re a good match, we ll make you an offer   and look forward to welcoming you to the company.About BoskalisWorking at Boskalis is about creating new horizons and sustainable solutions. In a world where population growth, an increase of global trade, demand for (new) energy and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex infrastructural and marine projects.Within a vibrant company culture, you will be working as part of a diverse, international team of experts. We offer you the opportunity to realize your full personal potential and expand your professional career by creating new horizons. Together!

IT Delivery Manager

Valleysoft

<div><p>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p>
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.</p><p>
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a <b>must</b>.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

<div></div><div><div><div><div><ul><div>9 - 12 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>Role Proficiency:</p>
<p>
Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.</p>
<p>
Outcomes:</p>
<div>
<ul><li> Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)</li></ul>
<ul><li> Maintain regular communication with customer; addressing needs through empathy with their environment</li></ul>
<ul><li> Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.</li></ul>
<ul><li> Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.</li></ul>
<ul><li> Implement the governance model defined for similar projects</li></ul>
<ul><li> Track and reports project KPIs and analyze project health</li></ul>
<ul><li> Effective implementation of software delivery methodologies to improve project KPIs</li></ul>
<ul><li> Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team</li></ul>
<ul><li> Adopt and build software engineering best practices which can be leveraged by other teams</li></ul>
</div>
<p></p><p>Measures of Outcomes:</p>
<div>
<ul><li> Sprint velocity/team productivity</li></ul>
<ul><li> Planned schedule vs actual</li></ul>
<ul><li> Planned effort vs actual</li></ul>
<ul><li> Planned cost vs actual</li></ul>
<ul><li> Retention</li></ul>
<ul><li> Requirement stability and effectiveness of scope change management</li></ul>
<ul><li> Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)</li></ul>
<ul><li> Risk management index</li></ul>
<ul><li> Adoption of reusable components and artefacts</li></ul>
<ul><li> Customer satisfaction</li></ul>
<ul><li>Team satisfaction</li></ul>
</div>
<p></p><p>Outputs Expected:</p>
<p>
Scope Management :</p>
<div>
<ul><li>Conduct requirements analysis<br>
requirements elicitation<br>
scope control and prioritization based on customer needs and scope change management</li></ul>
<ul><li>Drive the creation of common standards such as design documents<br>
traceability matrix<br>
bridge documents<br>
analysis methodologies and solution artefacts</li></ul>
<ul><li>Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop</li></ul>
<ul><li>Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization</li></ul></div><br>
<p><br>
Estimation and Resource Planning:</p>
<div>
<ul><li>Consolidate estimates at a solution level<br>
evaluate risks and validate estimates from a technical standpoint<br>
with assumptions<br>
scope and boundaries defined</li></ul>
<ul><li>Review and validate estimates across service lines</li></ul>
<ul><li>Conduct resource planning (pyramid<br>
people development) at a project level based on project requirements</li></ul>
<ul><li>Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading</li></ul>
<ul><li>Identify the different roles and skills for each role<br>
considering the constraints<br>
pre-requisites and other project specific KPIs</li></ul></div><br>
<p><br>
Project/ Schedule Management:</p>
<div>
<ul><li>Plan and manage multiple small projects/ modules as defined within UST</li></ul>
<ul><li>Identify risks and mitigation strategies and implement the same to manage simple<br>
small projects/ modules</li></ul>
<ul><li>Anticipate items that cause schedule delays<br>
schedule dependencies and manage them following the proper risk management plan</li></ul>
<ul><li>Identify options to fast track the schedule and plans to implement the same</li></ul>
<ul><li>Estimate the work<br>
plan and track the activities closely and report the progress on a regular basis</li></ul></div><br>
<p><br>
Risk/Issue management:</p>
<div>
<ul><li>Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan</li></ul>
<ul><li>Identify and closely track the risks in the project and follow escalation path</li></ul>
<ul><li>Document the risks and issues in the project<br>
communicate them to all relevant stakeholders and closely track the impact</li></ul></div><br>
<p><br>
Stakeholder Management:</p>
<div>
<ul><li>Identify the internal and external stakeholders on the project</li></ul>
<ul><li>Define the RACIA chart and communicate the roles/responsibilities to the stakeholders</li></ul>
<ul><li>Define the communication plan and implement the same</li></ul></div><br>
<p><br>
Test and Defect Management :</p>
<div>
<ul><li>Support system integration testing (functional / technical)</li></ul>
<ul><li>Review/mentor team during test execution</li></ul>
<ul><li>Support defining the test strategy and scenarios</li></ul>
<ul><li>Understand the business impact of defects</li></ul>
<ul><li>Prioritize the defects based on their criticality and severity</li></ul>
<ul><li>Participate in defect triage meetings</li></ul>
<ul><li>Identify and analyse root cause of defects
</li></ul><ul><li>Interpret the results</li></ul></div><br>
<p><br>
Software Development Process Tools &amp; Techniques:</p>
<div>
<ul><li>Define/adopt the right tooling strategy for the project</li></ul>
<ul><li>Independently guide the team to develop efficient and high-quality work products</li></ul>
<ul><li>Meet project goals<br>
ensure process compliance and mentor the team</li></ul></div><br>
<p><br>
Governance:</p>
<div>
<ul><li>Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes</li></ul></div><br>
<p><br>
Domain / Industry Knowledge:</p>
<div>
<ul><li>Understand how the proposed solution meets client requirements</li></ul></div><br>
<p><br>
Technology Concepts:</p>
<div>
<ul><li>Understand customer's technology landscape
</li></ul><ul><li>Map business requirements to technology requirements</li></ul>
<ul><li>Set expectations with the customer</li></ul>
<ul><li>Leverage that knowledge in day-to-day work or in upgrading skills of the team</li></ul></div><br>
<p><br>
Profitability Management:</p>
<div>
<ul><li>Analyze profitability for project
</li></ul><ul><li>Create profitability sheet based on resource plan</li></ul>
<ul><li>Modify parameters within profitability sheet and identify impact on margins</li></ul></div><br>
<p><br>
Pricing Models:</p>
<div>
<ul><li>Define the pricing models for medium complex projects</li></ul>
<ul><li>Conduct estimation for medium complex projects.</li></ul></div><br>
<p><br>
Knowledge Management (KM):</p>
<div>
<ul><li>Establish a KM plan and platform that can be leveraged by new joiners to the project</li></ul>
<ul><li>Ensure the learning's from the project are contributed to the KM repository</li></ul></div><br>
<p><br>
Account Management Processes and Tools:</p>
<div>
<ul><li>Work under the guidance of the account manager to drive the account management KPIs relevant for the project
</li></ul><ul><li>Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas<br>
automation<br>
etc</li></ul></div><br>
<p><br>
Solution Structuring:</p>
<div>
<ul><li>Present the proposed solution to customer highlighting the solution benefits
</li></ul><ul><li>Understand the end in mind and the relevance of win themes</li></ul>
<ul><li>Carve out simple solution / POC to build confident in the solution</li></ul></div><br>
<p><br>
Self-Development and Organizational initiatives:</p>
<div>
<ul><li>Review other project artefacts and assess the health of the same</li></ul>
<ul><li>Actively participate in forums like PM forums and share best practices and learnings from own projects</li></ul>
<ul><li>Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality</li></ul></div><br>
<p><br>
Team Development:</p>
<div>
<ul><li>Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
</li></ul><ul><li>Nurture the innovation potential within the team</li></ul>
<ul><li>Provide feedback and enable the team to perform independently and grow</li></ul>
</div>
<p></p><p>Skill Examples:</p>
<div>
<ul><li> Impact and Influence</li></ul>
<ul><li> Identify project risks and define action plans to manage</li></ul>
<ul><li> Define a project plan by breaking it down into individual project tasks</li></ul>
<ul><li> Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications</li></ul>
<ul><li> Delegate tasks and manage team member contributions appropriately</li></ul>
<ul><li> Assess the project heath using quantitative measures and change the course of action as needed</li></ul>
</div>
<p></p><p>Knowledge Examples:</p>
<ul>
<li> Technologies to be implemented within the project
<div> <ul><li>Structured project management methodologies (e.g. agile techniques)</li></ul>
<ul><li> Estimation techniques</li></ul>
<ul><li> Metrics analysis and quantitative management</li></ul>
<ul><li> Root cause analysis</li></ul>
<ul><li> People management including goal setting growth aspects and coaching</li></ul>
<ul><li> Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards</li></ul></div><br>
<p></p>Additional Comments:
<p></p>
<p>Job Title: ServiceNow Project Manager / Service Delivery Manager Location: All UST Locations (India) Experience: Minimum 10 Years in Project Management and functional exposure to ServiceNow Job Summary: We are seeking an experienced Project Manager / Service Delivery Manager with strong leadership, stakeholder management, and functional understanding of the ServiceNow platform. The SDM will be responsible for end-to-end service delivery oversight, ensuring operational excellence, client satisfaction, and adherence to agreed SLAs and KPIs. This role requires strong governance, coordination across cross-functional and technical teams, proactive issue resolution, and a focus on continuous improvement to ensure that delivery outcomes consistently align with business objectives. Key Responsibilities: Service Delivery &amp; Operations Management Oversee end-to-end delivery of ServiceNow services and solutions, ensuring adherence to SLAs, OLAs, and contractual commitments. Ensure consistent service quality, operational stability, and timely issue resolution across all ServiceNow functions (ITSM, ITOM, HRSD, CSM, etc.). Monitor daily service operations through governance mechanisms, including stand-ups, service reviews, and performance tracking. Coordinate with technical, functional, and support teams to ensure effective prioritization and resolution of incidents, requests, and change activities. Track and report delivery metrics such as SLA compliance, ticket backlog, and customer satisfaction scores. Client &amp; Stakeholder Engagement Act as the primary point of contact for the client for all delivery-related discussions and escalations. Build and maintain strong relationships with client stakeholders, understanding business needs and translating them into actionable delivery priorities. Conduct regular Service Review Meetings (SRMs) and ensure transparent communication of performance reports, risks, and improvement initiatives. Manage client expectations and proactively identify areas for value addition and operational excellence. Governance &amp; Escalation Handling Lead daily/weekly stand-up calls, reviewing progress, blockers, and upcoming deliverables. Manage and resolve high-severity incidents or escalations, coordinating cross-functional teams to restore service and identify root causes. Drive adherence to established governance frameworks, ensuring compliance with company and client standards. Maintain detailed records of escalations, corrective actions, and preventive measures. Team Leadership &amp; Coordination Provide leadership and direction to the ServiceNow delivery team, including developers, admins, and functional consultants. Align resources across multiple workstreams to meet project and operational goals. Mentor and guide team members, ensuring a collaborative, high-performance environment. Partner with Project Managers, Technical Architects, and Business Analysts for smooth coordination and delivery execution. Continuous Improvement &amp; Strategy Identify opportunities for process improvement, automation, and optimization within ServiceNow operations. Implement service improvement plans and ensure continual service enhancement. Support transition and transformation initiatives to enhance service maturity. Contribute to roadmap planning, ensuring the alignment of delivery activities with evolving business and platform objectives. Required Skills &amp; Experience: Minimum 10 years of total experience, with at least 5 years in IT Service Delivery Management. Strong functional understanding of the ServiceNow platform, including ITSM and related modules. Proven experience managing ServiceNow support and enhancement engagements for enterprise clients. Experience in managing SLAs, KPIs, and ITIL-based service operations. Sound knowledge of incident, problem, change, and request management processes. Hands-on familiarity with ServiceNow dashboards, reports, and performance analytics. Experience managing multi-vendor and geographically distributed teams. Proficiency in Agile/ITIL frameworks and service governance practices. Strong leadership, analytical, and stakeholder management skills. Excellent communication, presentation, and conflict-resolution abilities. Preferred Qualifications: ITIL v3/v4 Certification (mandatory or preferred) ServiceNow Certified System Administrator (CSA) or Implementation Specialist certification (preferred) Experience working in managed services or service operations delivery environments. Exposure to contractual service delivery management or enterprise service transformation programs. Soft Skills: Customer-centric mindset with a focus on proactive service improvement. Ability to manage multiple priorities in a fast-paced, dynamic environment. Strong problem-solving, negotiation, and decision-making skills. Excellent documentation and reporting abilities.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Project Management,Delivery Management,Servicenow</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Project Manager I

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