it service delivery manager

91HR

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Position: Service Delivery Manager
  </strong>
 </p>
 <p>
  <strong>
   Reporting To: General Manager
  </strong>
 </p>
 <p>
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  <strong>
   Employment Type: Full-time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high
 </p>
 <p>
  standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal
 </p>
 <p>
  teams, and senior management, overseeing service operations, project delivery, and client relationships. The
 </p>
 <p>
  ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced,
 </p>
 <p>
  contracting IT environment. The role may require travel to client sites or project locations as needed and
 </p>
 <p>
  flexibility to manage urgent escalations outside standard working hours.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Service Delivery &amp; Operations
 </p>
 <p>
   Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level
 </p>
 <p>
  agreements (SLAs) and contractual obligations.
 </p>
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   Monitor service performance, including incident resolution, service requests, and operational metrics,
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  to maintain high-quality standards.
 </p>
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   Implement and maintain IT service management (ITSM) processes and best practices to optimize
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  efficiency and effectiveness.
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   Manage service delivery teams, including allocation of resources, task prioritization, and workflow
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  coordination.
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   Ensure all service documentation, reports, and records are accurate and up to date.
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  <br/>
 </p>
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  <strong>
   Client Relationship Management
  </strong>
 </p>
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   Serve as the primary point of contact for clients regarding service delivery, escalations, and
 </p>
 <p>
  performance reporting
 </p>
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   Maintain strong, proactive relationships with client stakeholders to ensure expectations are met or
 </p>
 <p>
  exceeded
 </p>
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   Conduct regular client meetings, review performance, and address any concerns or service gaps
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  promptly
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   Provide guidance and strategic recommendations to clients on IT service improvements or
 </p>
 <p>
  optimizations
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  <br/>
 </p>
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  <strong>
   Project &amp; Resource Management
  </strong>
 </p>
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   Collaborate with project managers, technical teams, and operations to ensure timely and successful
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 <p>
  service delivery
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   Manage staffing, schedules, and resource allocation to meet client requirements and deadlines
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   Identify skill gaps and coordinate training or development plans for team members
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   Track project progress, deliverables, and milestones, ensuring alignment with client expectations
 </p>
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  Continuous Improvement &amp; Reporting
 </p>
 <p>
   Monitor KPIs, SLAs, and service metrics to identify trends and areas for improvement
 </p>
 <p>
   Drive process improvements to enhance service quality, operational efficiency, and customer
 </p>
 <p>
  satisfaction
 </p>
 <p>
   Prepare and present regular service reports to clients and internal leadership, including performance
 </p>
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  metrics, incident analysis, and recommendations
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   Ensure adherence to organizational policies, procedures, and IT governance standards
 </p>
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  <br/>
 </p>
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  <strong>
   Escalation &amp; Risk Management
  </strong>
 </p>
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   Handle client escalations professionally and promptly, ensuring effective resolution and follow-up
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   Identify potential risks in service delivery and implement mitigation strategies
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   Collaborate with technical teams to proactively prevent recurring issues
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  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
   Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field
 </p>
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   10 years in service delivery, client management, or IT operations in a contracting environment.
 </p>
 <p>
   ITIL and PMP Certification Preferred.
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   Proven experience managing teams, client accounts, and service delivery processes
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   Strong communication, presentation, and interpersonal skills
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   Excellent problem-solving, analytical, and decision-making abilities
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 <p>
  <br/>
 </p>
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  <strong>
   Skills &amp; Competencies
  </strong>
 </p>
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   Exceptional organizational and time-management skills
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   Ability to lead, motivate, and manage technical teams
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   Customer-focused mindset with strong relationship-building skills
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   Proactive, adaptable, and solution-oriented
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   Ability to handle multiple projects and priorities simultaneously
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   High level of professionalism, integrity, and discretion
 </p>
</div>


Senior Service Delivery Manager

Tata Consultancy Services

<div>
 <p>
  The Service Delivery Manager is responsible for leading and managing end-to-end IT service delivery operations, with a strong focus on ITIL-aligned processes and End User Computing (EUC) services. The role ensures high-quality, efficient, and customer-centric IT services while driving continuous improvement, compliance, and operational excellence across distributed teams and complex environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilitie
  </strong>
  s
 </p>
 <p>
  <strong>
   1. Service Delivery &amp; Operations Management
  </strong>
 </p>
 <p>
  &middot; Own overall delivery of IT services across End User Computing landscape (Windows/Mac endpoints, mobility, collaboration tools, application packaging, patching, device lifecycle).
 </p>
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  &middot; Ensure adherence to ITIL best practices across Incident, Problem, Change, Asset, and Knowledge Management.
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  &middot; Maintain service quality through monitoring SLAs, OLAs, KPIs, and customer satisfaction metrics.
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  &middot; Ensure smooth execution of BAU operations and major operational events (releases, upgrades, transitions, migrations).
 </p>
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  &middot; Lead escalations and ensure timely closure with RCA and preventive action plans.
 </p>
 <p>
  <strong>
   2. Stakeholder &amp; Customer Management
  </strong>
 </p>
 <p>
  &middot; Serve as the single point of contact (SPOC) for senior business stakeholders, technology partners, and internal leadership.
 </p>
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  &middot; Facilitate governance meetings, service reviews, and executive-level reporting.
 </p>
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  &middot; Understand business needs and translate them into operational priorities and service improvements.
 </p>
 <p>
  <strong>
   3. Team Leadership &amp; Performance Management
  </strong>
 </p>
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  &middot; Manage and mentor cross-functional teams, including service desk, deskside support, EUC engineers, L2/L3 operations, and vendor teams.
 </p>
 <p>
  &middot; Drive talent development, succession planning, and team capability uplift.
 </p>
 <p>
  &middot; Enforce high performance, quality, and service culture across global teams.
 </p>
 <p>
  <strong>
   4. End User Computing Expertise
  </strong>
 </p>
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  &middot; Oversee endpoint management platforms like MECM/SCCM, Intune, Autopilot, JAMF, MDM solutions.
 </p>
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  &middot; Guide teams on imaging, application packaging, patching, OS deployment, device security baselines, and device lifecycle refresh.
 </p>
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  &middot; Ensure adherence to compliance, cybersecurity, and enterprise architecture standards.
 </p>
 <p>
  <strong>
   5. ITIL Governance &amp; Process Excellence
  </strong>
 </p>
 <p>
  &middot; Implement and enhance ITIL processes driving operational consistency.
 </p>
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  &middot; Drive continual service improvement (CSI) through analytics, automation, and proactive problem management.
 </p>
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  &middot; Support audits, compliance checks, and risk assessments.
 </p>
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  <strong>
   6. Project &amp; Transition Management
  </strong>
 </p>
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  &middot; Lead service transitions, onboarding new services, technology rollouts, and EUC modernization initiatives.
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  &middot; Work closely with PMO and architects on planning, readiness, and execution.
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  &middot; Ensure documentation (SOPs, runbooks, SLAs) is complete and kept current.
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 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <p>
  &middot; Deep hands-on understanding of EUC technologies:
 </p>
 <p>
  o Microsoft Endpoint Manager (SCCM/MECM, Intune, Autopilot)
 </p>
 <p>
  o Windows 10/11, macOS, M365, Active Directory, Group Policies
 </p>
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  o VDI technologies (Citrix/VMware) &ndash; preferred
 </p>
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  o MDM/MAM solutions, Collaboration tools (Teams, Outlook, SharePoint)
 </p>
 <p>
  &middot; Strong knowledge of ITIL framework, service operations, and governance.
 </p>
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  &middot; Experience with CMDB, ITSM tools (ServiceNow preferred).
 </p>
 <p>
  <strong>
   Leadership &amp; Behavioral Skills
  </strong>
 </p>
 <p>
  &middot; Strong communication (written &amp; verbal), negotiation, and customer-facing skills.
 </p>
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  &middot; Ability to manage diverse global teams and vendors.
 </p>
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  &middot; Strategic thinker with an analytical and problem-solving mindset.
 </p>
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  &middot; High attention to detail, accountability, and ownership.
 </p>
 <p>
  &middot; Ability to operate under pressure and manage large-scale environments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Requirements
  </strong>
 </p>
 <p>
  &middot; 15+ years of overall IT experience, with a minimum of 8+ years in Service Delivery Management roles.
 </p>
 <p>
  &middot; Proven leadership in large, complex enterprise IT environments.
 </p>
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  &middot; Demonstrated expertise in End User Computing delivery and operational excellence.
 </p>
 <p>
  &middot; Experience handling global stakeholders and distributed support teams.
 </p>
 <p>
  &middot; Prior experience managing ITIL-based service operations and transformation programs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Certifications
  </strong>
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or equivalent.
 </p>
 <p>
  &middot; ITIL v3/v4 Foundation Certification (mandatory).
 </p>
 <p>
  &middot; ITIL Intermediate/Expert level certifications (preferred).
 </p>
 <p>
  &middot; Relevant technology certifications (Microsoft, ITSM, EUC tools) are an added advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills
  </strong>
 </p>
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  &middot; Customer-centric approach
 </p>
 <p>
  &middot; Strong ownership and accountability
 </p>
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  &middot; Team player and strong collaborator
 </p>
 <p>
  &middot; Continuous improvement mindset
 </p>
 <p>
  &middot; Proactive and self-driven
 </p>
</div>


Service Delivery Manager-IT Infra (EUC)

Capgemini

<div><div><div><p>Bangalore</p><div>
Run Service Delivery Manager</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world&rsquo;s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p><div><div><div><div><b>
Your Role</b></div></div><div><div>
Total Experience:12-14 Years</div><div>
Location: Mumbai/Pune/Bangalore</div><div><ul><li><div>
Manage day‑to‑day service delivery operations ensuring stability, SLA adherence, and high service availability.</div></li><li><div>
Lead incident and problem management, including root‑cause analysis, PIRs, and preventive actions.</div></li><li><div>
Act as the primary escalation and communication point for customers and leadership.</div></li><li><div>
Govern service performance through KPIs, dashboards, reviews, and continuous improvement initiatives.</div></li><li><div>
Coordinate across cross‑functional teams and guide operational priorities, workload, and readiness.</div></li></ul></div></div></div><div><div><div><b>
Your Profile</b></div></div><div><ul><li><div>
Strong knowledge of ITIL processes (Incident, Problem, Change, Service Continuity).</div></li><li><div>
Ability to interpret SLAs/KPIs, analyze operational metrics, and drive performance improvements.</div></li><li><div>
Proficiency with service monitoring and ticketing platforms.</div></li><li><div>
Excellent communication, stakeholder management, and escalation handling skills.</div></li><li><div>
Strong analytical, reporting, decision‑making, and team‑coordination capabilities.</div></li></ul></div></div></div><p>
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
410967-en_GB</div></div><div><div>
Posted on</div><div>
20 Feb 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Bangalore</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Delivery Excellence</div></div></div></div></div></div></div></div></div><p></p>

Run Service Delivery Manager

VaporVM

<div><div><div><b>Date Posted:</b></div>
12 February, 2026</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<p></p><div><h1 class="jobSectionHeader"><b>Service Delivery Manager</b></h1>
<h1 class="jobSectionHeader"><b>Telco Cybersecurity Operations</b></h1>
<h1 class="jobSectionHeader"><b>Role Purpose</b></h1>
<p>
The Service Delivery Manager (SDM) is accountable for the end-to-end delivery, stability, and continuous improvement of Telco Cybersecurity Operations, ensuring contractual, regulatory, and operational commitments are consistently met. This role acts as the primary operational interface between cybersecurity operations, network/NOC teams, vendors, and client stakeholders, ensuring SLAs, OLAs, and SLOs are achieved while protecting the integrity, independence, and operational effectiveness of the cybersecurity function.</p>
<h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1>
<h2 class="jobSectionHeader"><b>Service Delivery &amp; Operational Governance</b></h2>
<ul><li>Own and manage end-to-end service delivery for Telco Cybersecurity Operations (SOC, NOC-SOC integration, network security, infrastructure security).</li></ul>
<ul><li>Define, monitor, and enforce SLAs, OLAs, and SLOs across internal teams, partners, and third-party vendors.</li></ul>
<ul><li>Ensure service continuity, availability, and resilience across mission-critical telco environments (core, access, transport, IMS, MCX, IoT).</li></ul>
<ul><li>Chair and govern operational service reviews, including daily, weekly, and monthly service cadence.</li></ul>
<ul><li>Drive service improvement initiatives based on trend analysis, RCA, and operational KPIs.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Stakeholder &amp; Client Management</b></h2>
<ul><li>Act as the single accountable operational owner for cybersecurity service delivery toward the customer.</li></ul>
<ul><li>Lead senior stakeholder engagement across technology, network, operations, and business teams.</li></ul>
<ul><li>Represent cybersecurity operations in cross-functional forums, ensuring security positions are clearly articulated, justified, and professionally defended using risk, impact, and service-assurance arguments.</li></ul>
<ul><li>Manage escalations calmly and authoritatively, balancing service availability, security posture, and contractual obligations.</li></ul>
<ul><li>Build strong, trusted relationships with client counterparts, including service owners, NOC heads, infrastructure leaders, and risk/compliance teams.</li></ul>
<h2 class="jobSectionHeader"><b>
SLA / OLA / SLO Management &amp; Reporting</b></h2>
<ul><li>Design, implement, and continuously refine service metrics and dashboards.</li></ul>
<ul><li>Ensure transparent and accurate SLA reporting, including breach analysis and remediation plans.</li></ul>
<ul><li>Translate technical service data into executive-level insights for senior management.</li></ul>
<ul><li>Drive corrective actions and service recovery plans when targets are at risk.</li></ul>
<ul><li>Lead service acceptance, transition, and stabilization for new services or platforms.</li></ul>
<h2 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h2>
<ul><li>Lead and manage large, multi-disciplinary operations teams, including SOC analysts, security engineers, NOC interfaces, and service coordinators.</li></ul>
<ul><li>Establish clear roles, RACI, shift models, and escalation paths.</li></ul>
<ul><li>Foster a culture of operational discipline, accountability, and continuous improvement.</li></ul>
<ul><li>Coach team leads and senior engineers on stakeholder communication, prioritization, and incident handling.</li></ul>
<ul><li>Ensure operational readiness through training, runbooks, and drills.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Telco, NOC &amp; Security Operations Integration</b></h2>
<ul><li>Ensure seamless operational integration between SOC and NOC functions.</li></ul>
<ul><li>Oversee security monitoring across telco networks, core infrastructure, cloud platforms, and critical applications.</li></ul>
<ul><li>Coordinate incident handling across network, security, and IT domains.</li></ul>
<ul><li>Ensure incident, problem, and change management processes align with telco operational realities.</li></ul>
<ul><li>Support major incident management (MIM) and post-incident reviews.</li></ul>
<h2 class="jobSectionHeader"><b>
Risk, Compliance &amp; Service Assurance</b></h2>
<ul><li>Ensure cybersecurity services align with regulatory, contractual, and internal governance requirements.</li></ul>
<ul><li>Participate in audits, compliance reviews, and service assurance assessments.</li></ul>
<ul><li>Ensure service delivery models support high-availability and mission-critical environments.</li></ul>
<ul><li>Identify operational risks early and implement mitigation plans.</li></ul>
<h1 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h1>
<h2 class="jobSectionHeader"><b>Experience</b></h2>
<ul><li>10+ years in service delivery, operations, or managed services roles within Telco, Critical Infrastructure, or Large Enterprise environments.</li></ul>
<ul><li>Strong hands-on experience managing SLA, OLA, and SLO-driven services.</li></ul>
<ul><li>Proven background in NOC operations, Telco networks, or large-scale infrastructure operations.</li></ul>
<ul><li>Demonstrated experience managing large operations teams (24&times;7 environments preferred).</li></ul>
<ul><li>Prior exposure to SOC / Cybersecurity Operations within telco or service provider environments.</li></ul>
<ul><li>Track record of managing complex stakeholders and high-pressure operational situations.</li></ul>
<h1 class="jobSectionHeader"><b>
Technical &amp; Domain Knowledge</b></h1>
<ul><li>Solid understanding of: Telco network architectures (core, access, transport)</li></ul>
<ul><li>NOC operations and tooling</li></ul>
<ul><li>SOC operations, incident management, and escalation models</li></ul>
<ul><li>Network and infrastructure security concepts</li></ul>
<ul><li>Familiarity with ITSM frameworks (ITIL or equivalent).</li></ul>
<ul><li>Comfortable engaging with engineers, architects, and executives alike.</li></ul>
<h1 class="jobSectionHeader"><b>
Leadership &amp; Behavioral Attributes</b></h1>
<ul><li>Strong executive presence with the ability to hold firm positions professionally and credibly.</li></ul>
<ul><li>Calm, structured, and decisive under pressure.</li></ul>
<ul><li>Excellent communication skills&mdash;both written and verbal.</li></ul>
<ul><li>Highly organized with strong governance and follow-through.</li></ul>
<ul><li>Able to balance security rigor with service availability and business priorities.</li></ul>
<h1 class="jobSectionHeader"><b>
Preferred / Nice to Have</b></h1>
<ul><li>Experience in mission-critical telco services (MCX, public safety, private LTE/5G).</li></ul>
<ul><li>Experience in multi-vendor, multi-technology environments.</li></ul>
<ul><li>Exposure to regulatory or national critical infrastructure environments.</li></ul>
<ul><li>Formal ITSM or service management certifications.</li></ul></div></div><p></p>

Service Delivery Manager

malomatia

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor, and manage IT professionals to deliver operational excellence.
  </li>
  <li>
   Serve as primary client contact, ensuring accountability for end-user services.
  </li>
  <li>
   Oversee daily IT service operations, aligning with business objectives and SLAs.
  </li>
  <li>
   Monitor and manage IT service performance, addressing issues proactively.
  </li>
  <li>
   Collaborate with cross-functional teams and stakeholders for optimal solutions.
  </li>
  <li>
   Implement ITIL processes across incidents, requests, and changes.
  </li>
  <li>
   Drive continuous improvement initiatives to enhance service quality and efficiency.
  </li>
  <li>
   Manage vendor relationships, contracts, and service level agreements.
  </li>
  <li>
   Design, mobilize, and transition new services, defining service levels and KPIs.
  </li>
  <li>
   Prepare reports on IT service performance, risks, and operational improvements.
  </li>
  <li>
   Ensure compliance with quality systems and project scope change management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Deep expertise in IT service management frameworks (ITIL, COBIT, SIAM, ISO 20000).
  </li>
  <li>
   Strong understanding of incident, problem, change, and release management.
  </li>
  <li>
   Project management experience in Waterfall, Scrum, and Agile methodologies.
  </li>
  <li>
   Proficiency in IT infrastructure, application management, networking, cloud, and security.
  </li>
  <li>
   Leadership, analytical thinking, and problem-solving capabilities.
  </li>
  <li>
   Excellent written, verbal, and interpersonal communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Attributes:
  </strong>
 </p>
 <ul>
  <li>
   Customer-focused, service-oriented, and results-driven.
  </li>
  <li>
   Collaborative, inclusive, and adaptable in dynamic IT environments.
  </li>
  <li>
   Strategic thinker with strong accountability and ownership of initiatives.
  </li>
  <li>
   Able to manage high-pressure situations with composure and professionalism.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, IT, or related field.
  </li>
  <li>
   10+ years in IT service operations; 4+ years in application management and operations.
  </li>
  <li>
   Proven experience leading teams and managing end-to-end IT service delivery.
  </li>
  <li>
   Track record in process improvement, vendor management, and operational optimization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Certifications:
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation or higher (required)
  </li>
  <li>
   PMP, Agile/Scrum, COBIT, SIAM, ISO 20000 (preferred)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Interested candidates are invited to apply for this position through the following link:
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  [Service Operations Manager - Malomatia Career Site Careers]
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Service Operations Manager

AT&T

<div><p>AT&amp;T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers&rsquo; mission.</p><p></p><p>
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.</p><p></p><p><b>
AT&amp;T has an opening for a Service Delivery Manager</b> to manage a multi-billion dollar program, provide oversight, guidance and direction to a team of staff delivering a full range of IT services &ndash; desktop, telephony, network (LAN/CAN), PCS, security - to a large Intelligence Community client with thousands of users over a large geographic footprint</p><p></p><p><b>
Description of Job Duties/Responsibilities:</b></p><ul><li>
This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
</li><li>Run the organization that delivers IT services.</li><li>
Allocate and adjust resources and responsibilities across the team to ensure a seamless end-user experience.</li><li>
Ensure SLAs are met or exceeded.</li><li>
Collaborate and/or direct the collaboration with engineering teams on monitoring and measuring the performance of the current IT Service Delivery platform and processes, on troubleshooting and root cause analyses of operational issues, on ways to improve performance, on the deployment of changes to the current platform, and on the evolution of the next-generation platform and processes.</li><li>
Collaborate and/or direct the collaboration with peer Service Provider organizations.</li></ul><p></p><p>
This position requires a mature understanding of IT Service and Delivery Management principles and a proven track record of applying practical project management techniques. This position owns and is accountable for all Service Delivery processes to include Incident, Change, Request, and Escalation processes, and subsequent workflow. This position is responsible for a successful execution and evolution of those processes to deliver business results and to develop team members.</p><p></p><p>
This is a supervisory job with responsibility to plan and apportion work of employees including interviewing, selecting, training, recommending the setting and adjusting of rates of pay and hours of work, coaching and assessing performance, and ensuring compliance with company and regulatory policy.</p><p><br>
</p><p><b>Required Clearance: </b>TS/SCI with polygraph. (#ts/sci) (#polygraph)</p><p></p><p><b>
Required Qualifications:</b></p><p>
Bachelor&rsquo;s Degree or equivalent years of experience required; Experience with and/or working familiarity with the USG procurement processes; Ten or more years of experience supporting the US Intelligence Community
</p><ul><li>A minimum of 10 years&rsquo; experience in infrastructure and operations support</li><li>
A minimum of 5 years&rsquo; experience in a customer-facing role</li><li>
A minimum of 5 years&rsquo; leadership experience at general management level (supervisory experience)</li><li>
Strong verbal and written communications skills</li></ul><p>
The ability and willingness to effectively communicate with all levels of AT&amp;T and Customer management up to and including Executive Leadership Teams.</p><p>
Familiarity with ServiceNow, the ITIL Framework, Service Level Agreements (SLAs); prior experience in hiring and making staffing decisions.</p><p></p><p><b>
Desired Qualifications: </b>Experience in customer service, help desk, or network operations center environment.</p><p></p><p><b>
Ready to join our team? Apply today!</b></p><p></p><p>
Our Service Delivery Manager (PM IV) (Government) earns between $108,000 - $223,100 yearly. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.</p><p>
Joining our team comes with amazing perks and benefits:</p><ul><li>
Medical/Dental/Vision coverage</li><li>
401(k) plan</li><li>
Tuition reimbursement program</li><li>
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.</li><li>
Paid Parental Leave</li><li>
Paid Caregiver Leave</li><li>
Additional sick leave beyond what state and local law require may be available but is unprotected &middot; Adoption Reimbursement</li><li>
Disability Benefits (short term and long term)</li><li>
Life and Accidental Death Insurance</li><li>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>
Employee Assistance Programs (EAP)</li><li>
Extensive employee wellness programs</li><li>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T phone</li></ul><p></p><p><b>
Weekly Hours:</b></p>
40<p></p><p><b>
Time Type:</b></p>
Regular<p></p><p><b>
Location:</b></p>
Columbia, Maryland<p></p><p>
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</p></div>

Service Delivery Manager (PM IV) (Government)

Stellar Hunters

<div><p>We are seeking a strategic and technically proficient <b>IT Manager</b> to lead our IT operations and infrastructure teams. The ideal candidate will manage day-to-day IT services, oversee systems and network administration, drive infrastructure improvements, and partner with business stakeholders to enable secure, reliable, and scalable technology solutions. This role requires strong leadership, hands-on technical expertise across on-premises and cloud environments, proven project management skills, and a focus on service delivery, security, and continuous improvement.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities - IT Operations, Infrastructure &amp; Service Delivery</b></h3><ul><li><p>
Lead and manage IT operations including systems administration, network engineering, endpoint management, and help desk/service desk functions to ensure high availability and excellent user experience.</p></li><li><p>
Oversee design, deployment, and maintenance of infrastructure across on-premises and cloud platforms (e.g., AWS, Azure, GCP), including servers, virtualization, storage, networking, and backup/recovery solutions.</p></li><li><p>
Develop and enforce IT policies, procedures, and standards covering configuration management, change control, incident management, problem management, and asset lifecycle.</p></li><li><p>
Manage security and compliance initiatives in collaboration with security and privacy teams, including patch management, vulnerability remediation, access controls, encryption, and monitoring.</p></li><li><p>
Drive continuous improvement through automation, infrastructure-as-code, monitoring/observability, and performance tuning to improve resilience, reduce manual work, and optimize costs.</p></li><li><p>
Own vendor and third-party relationships for hardware, software, cloud services, and support contracts; evaluate and negotiate contracts and service-level agreements.</p></li><li><p>
Plan and execute IT projects such as system upgrades, migrations, and new technology rollouts using effective project management and cross-functional collaboration.</p></li><li><p>
Provide technical mentorship and professional development for IT staff; recruit, coach, and develop a high-performing, customer-focused team.</p></li><li><p>
Maintain disaster recovery and business continuity plans; lead incident response and post-incident reviews to reduce recurrence and improve operational readiness.</p></li><li><p>
Partner with business stakeholders to understand technology needs, translate requirements into scalable solutions, and support digital transformation initiatives.</p></li></ul><h4 class="jobSectionHeader"><b>
Required Qualifications - Skills &amp; Experience</b></h4><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.</p></li><li><p>
5+ years of progressive IT experience with at least 2 years in a leadership or managerial role overseeing IT operations or infrastructure teams.</p></li><li><p>
Hands-on experience managing servers, storage, virtualization (e.g., VMware, Hyper-V), networking (routing, switching, firewalls), and cloud infrastructure (AWS, Azure, or GCP).</p></li><li><p>
Demonstrated experience with IT service management practices (ITIL-aligned), incident/change/problem management, and service desk operations.</p></li><li><p>
Strong understanding of security best practices, identity and access management (e.g., Active Directory, Azure AD), endpoint protection, and vulnerability management.</p></li><li><p>
Experience with automation and infrastructure-as-code tools (e.g., Terraform, Ansible) and familiarity with CI/CD, monitoring, and logging solutions.</p></li><li><p>
Excellent communication, stakeholder management, and project management skills; ability to balance operational priorities with strategic initiatives.</p></li><li><p>
Proven ability to lead teams, develop talent, and foster a collaborative, service-oriented culture.</p></li></ul><h4 class="jobSectionHeader"><b>
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</b></h4><ul><li><p>
Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator/Engineer, CISSP, CompTIA Security+, ITIL Foundation, or similar are a plus.</p></li><li><p>
Experience in SaaS or fast-growing technology environments, supporting distributed or hybrid workforces, and managing remote/partnered IT teams.</p></li><li><p>
Familiarity with endpoint management tools (e.g., Intune, Jamf), identity federation, SSO, and modern collaboration platforms (e.g., Microsoft 365, Google Workspace).</p></li><li><p>
Prior experience managing cloud migrations, network redesigns, or major technology consolidation programs is advantageous.</p></li></ul><h5 class="jobSectionHeader"><b>
Work Environment &amp; Compensation - IT Manager Salary &amp; Benefits</b></h5><ul><li><p>
Full-time position with an onsite work model.</p></li><li><p>
Competitive salary commensurate with experience and a comprehensive benefits package including health insurance, retirement plan options, paid time off, and flexible work policies.</p></li><li><p>
Opportunities for professional development, training, and support for certifications; clear career growth paths within a collaborative and inclusive workplace.</p></li><li><p>
Culture that values diversity, equity, and inclusion, work-life balance, and employee well-being.</p></li></ul></div>

IT Manager

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