it service delivery manager

Concentrix

<div><div><div>Information Technology
</div><div><div><div>Location</div><div>
Giza, Egypt</div></div></div><div></div><div> 
Job Title:
Global IT Service Delivery Manager
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
An IT Service Delivery Manager&rsquo;s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client&rsquo;s IT needs and goals are aligned with the Concentrix business.</div>
Responsibilities<ul><li>
Serve as the primary Concentrix IT contact for the client, ensuring satisfaction and acting as their advocate within the organization.</li></ul><ul><li>
Deliver exceptional customer service and maintain strong, proactive communication between the client and internal teams.</li><li>
Build and nurture relationships with clients to support retention and identify new business opportunities.</li><li>
Collaborate across internal teams (e.g., PE, DPE, IT, Security, PMO) to ensure seamless IT service delivery.</li><li>
Manage all client IT communications, including conflict resolution, outage updates, and compliance with deliverables and budgets.</li><li>
Lead incident and outage management for Severity 1 &amp; 2 issues, including 24/7 on-call support and escalation coordination.</li><li>
Ensure timely delivery of Root Cause Analyses (RCAs) within 48&ndash;72 hours and drive continuous improvement based on incident trends.</li><li>
Oversee the execution of IT initiatives, ensuring alignment with timelines, budgets, and quality standards.</li><li>
Track and report on outages, projects, changes, and growth across the client account.</li><li>
Lead and document client meetings (daily, weekly, monthly), ensuring follow-up on action items.</li><li>
Drive change management efforts focused on client and Concentrix requirements, with an emphasis on cost efficiency.</li><li>
Ensure compliance with contractual obligations, including security, audits, BCDR, and reporting standards.</li><li>
Identify and implement IT cost optimization opportunities without compromising service quality.</li><li>
Support transitions and ramp-ups in collaboration with the transition manager.</li><li>
Contribute to strategic planning by identifying solution opportunities and helping define requirements based on account complexity and long-term goals</li></ul>
You&rsquo;ll Need To Have:<ul><li>
Minimum 5 years of proven experience in IT service delivery or related roles.</li><li>
Previous call/contact center experience is a must, with a strong understanding of service delivery in that environment.</li><li>
Excellent communication skills in English and native language, with strengths in listening, negotiation, and presentation.</li><li>
Demonstrated ability to manage multiple projects, resolve conflicts, and influence stakeholders across all levels.</li><li>
Proven track record in delivering client-focused solutions and optimizing IT costs without compromising quality.</li><li>
High level of professionalism, attention to detail, and commitment to continuous improvement and customer satisfaction.</li></ul>
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Global IT Service Delivery Manager

Sharp Brains Limited

Sharp Brains, a global IT services and field support company, is hiring an experienced Service Delivery Manager / Project Manager to lead IT support operations, manage enterprise clients, and ensure world-class service delivery across multiple regions.You&rsquo;ll oversee daily IT service operations, engineer dispatch, SLA compliance, and project delivery &mdash; while driving operational excellence and customer satisfaction.Key Responsibilities<ul><li>Lead end-to-end delivery of managed IT and field services, ensuring SLA &amp; KPI targets.</li><li>Plan and manage IT infrastructure or support projects (network, servers, endpoints).</li><li>Supervise local and remote teams of engineers and vendors.</li><li>Track incidents, changes, and escalations using ServiceNow or similar ITSM tools.</li><li>Conduct service reviews, generate performance reports, and handle client communication.</li><li>Identify process improvement and service-growth opportunities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Engineering, or related field.</li><li>5+ years&rsquo; experience in IT service delivery or project management.</li><li>Hands-on with ServiceNow or similar ITSM platforms.</li><li>Proven leadership and client-facing communication skills.</li><li>Knowledge of ITIL processes (Incident, Change, Problem).</li><li>PMP, PRINCE2, or ITIL certification preferred.</li></ul>Why Join Sharp Brains<ul><li>Global exposure working with clients across the UK, EU, and Middle East.</li><li>Competitive salary, bonuses, and clear growth path.</li><li>Collaborative culture focused on results, ownership, and performance.</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthExperience:<ul><li>Project Managment : 5 years (Required)</li><li>Customer Support: 5 years (Required)</li></ul>Work Location: In person

Project Manager

Creative Networks

About the Role: Creative Networks UK is looking for an experienced IT Project Manager to oversee technical projects from planning to delivery. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to work effectively with UK-based teams.Key Responsibilities:<ul><li>Plan, execute, and deliver IT projects within defined scope, timelines, and budgets.</li><li>Coordinate with technical teams and stakeholders to ensure project objectives are met.</li><li>Monitor progress, identify risks, and implement corrective actions.</li><li>Prepare project documentation, reports, and updates for management.</li><li>Manage resource allocation and ensure timely delivery of services to UK clients.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience managing IT or service delivery projects.</li><li>Excellent English communication skills (written and verbal).</li><li>Strong understanding of project management methodologies (Agile, Waterfall).</li><li>Proficiency in MS Project, Jira, or similar tools.</li><li>PMP or ITIL certification is an advantage.</li></ul>Benefits:<ul><li>Work directly with UK-based teams and clients</li><li>Collaborative and professional work environment</li><li>Career development and growth opportunities</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs150,000.00 per monthExperience:<ul><li>MSP: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: Remote

IT Project Manager

Virtu Thinko

Role Summary: The Service Delivery Manager will lead the operational delivery of cloud and vulnerability management services, ensuring SLA compliance, customer satisfaction, and performance reporting.Key Responsibilities:<ul><li>Manage end-to-end service delivery and customer engagement.</li><li>Track and report KPIs, SLA adherence, and operational performance.</li><li>Coordinate with technical teams and stakeholders for incident resolution.</li><li>Conduct regular service review meetings and performance assessments.</li><li>Drive continuous improvement initiatives and process optimization.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>7+ years of experience in IT service delivery or managed services.</li><li>Strong knowledge of ITIL practices and SLA management.</li><li>Excellent communication and stakeholder management skills.</li><li>Preferred certifications: ITIL Expert, PMP, or equivalent.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD1,200.000 - BD2,500.000 per month

Service Delivery Manager

Nexapp Technologies Pvt Ltd

As an Assistant Manager &ndash; LMS, you will be responsible for managing Last-Mile Wireless and Wireline media feasibility, vendor coordination, procurement, delivery, and ongoing support. You will play a critical role in ensuring uptime, service quality, and seamless delivery of last-mile connectivity by managing vendor relationships, troubleshooting issues, and meeting business SLAs. The role requires strong technical expertise, vendor management skills, and the ability to coordinate with internal and external stakeholders for end-to-end LMS delivery.Key Responsibilities:1. Last-Mile Feasibility &amp; Vendor Management<ul><li>Identify, evaluate, and onboard new PAN-India MBB/ISP vendors for broadband delivery and installation.</li><li>Conduct last-mile feasibility checks (Wireless LTE &amp; Wireline) and ensure accuracy in feasibility reports.</li><li>Build and maintain strong relationships with existing and new vendor partners.</li><li>Manage end-to-end vendor lifecycle &ndash; feasibility, onboarding, vendor registration, procurement, delivery, and support.</li><li>Evaluate vendor performance against SLAs (Uptime, Delivery Timelines, and Service Quality).</li></ul>2. Service Delivery &amp; Operations<ul><li>Coordinate with vendors for timely installation and delivery at client premises.</li><li>Track variance between committed delivery timelines and actual completion.</li><li>Take ownership of vendor/customer escalations raised via NOC and ensure timely resolution.</li><li>Research, troubleshoot, and resolve LMS-related issues in collaboration with telecom operators and internal teams.</li><li>Maintain proper documentation of vendor data, feasibility reports, and delivery processes.</li></ul>3. Performance Monitoring &amp; Reporting<ul><li>Measure LMS vendor performance against defined SLAs and KPIs.</li><li>Prepare accurate MIS and performance reports for management review.</li><li>Document technical knowledge, troubleshooting procedures, and operational manuals.</li></ul>Requirements:<ul><li>Hands-on experience and deep knowledge of Wireless LTE and Wireline connectivity in an enterprise environment.</li><li>Proven experience in vendor procurement, evaluation, and relationship management.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Prior working experience as a Network Engineer / Service Delivery Engineer preferred.</li><li>Excellent client-facing, vendor-facing, and internal communication skills.</li><li>Strong organizational and multi-tasking ability with attention to detail.</li></ul>Qualifications:<ul><li>Graduate / Postgraduate (IT/Telecom background preferred).</li><li>Relevant certifications in Networking/Telecom will be an added advantage.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Last Mile Service (ISP Vendor Management)

Hitachi Energy

<div>About Us
At Hitachi Energy, you&rsquo;ll join a global leader committed to advancing a sustainable energy future. 
We offer continuous learning, career development, and opportunities to work on cutting-edge technologies. 
Be part of a diverse, inclusive team that values collaboration and innovation.
Description
The Opportunity 
Join Hitachi Energy Transformers &ndash; Business Solutions IT Organization as a Multi-Site IT Site Delivery Manager, where you&rsquo;ll lead IT service delivery for a cluster of factories and offices across a geographical area. This is your chance to shape IT operations that drive business growth and innovation. You&rsquo;ll be the trusted partner for site leadership, ensuring seamless infrastructure, robust cybersecurity, and reliable application support. In this dynamic role, you&rsquo;ll manage vendor relationships, guide IT professionals, and champion process excellence to deliver exceptional service performance. If you thrive in a fast-paced environment and love solving complex challenges, this is the opportunity to make a real impact. 
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
How You&rsquo;ll Make an Impact<ul><li>
Lead IT service delivery for multiple sites and factories.</li><li>
Act as the primary contact for IT suppliers and global teams.</li><li>
Oversee ticket management, triage, and escalation processes.</li><li>
Drive infrastructure support and governance onsite.</li><li>
Manage IT build projects and ensure machine connectivity.</li><li>
Provide first-line application support and cybersecurity response.</li><li>
Plan and control IT budgets for assigned sites.</li><li>
Guide and develop IT team members for success.</li><li>
Site IT Site Delivery Managers- Work Onsite to the site or factory cluster you are assigned to.</li></ul> 
Your Background<ul><li>
Bachelor&rsquo;s degree in Computer Science or Engineering, or 10+ years of IT experience.</li><li>
Minimum 7 years in IT roles, with 3+ years in IT management.</li><li>
Strong project management experience in global environments.</li><li>
Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.</li><li>
Flexibility to manage multiple shifts of IT resources in a factory environment.</li><li>
Expertise in ITIL, cybersecurity, and infrastructure operations.</li><li>
Fluent in English and local language of the region.</li><li>
Experience in manufacturing IT environments is a plus.</li></ul>
Tools:<ul><li>
MS Office Products-Excel, Word, Sharepoint, Teams, Outlook</li><li>
SNOW Service Now Enterprise IT Management Platform.</li><li>
Microsoft DevOps, Microsoft Azure</li><li>
SAP S4Hana</li><li>
Information/Data &amp; Analytics/Business Intelligence</li></ul>
Methodologies:<ul><li>
ITIL
</li><li>L6S
</li><li>PM/Agile PM</li><li>
COBIT</li></ul>
More About Us
At Hitachi Energy, you&rsquo;ll join a global leader committed to advancing a sustainable energy future. 
We offer continuous learning, career development, and opportunities to work on cutting-edge technologies. 
Be part of a diverse, inclusive team that values collaboration and innovation.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
<h2 class="jobSectionHeader">Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Multi-Site IT Site Delivery Manager

<div><div>We&rsquo;re looking for an IT Deployment Manager to join our team located in Maltepe, &#304;stanbul!</div>
Let&rsquo;s be a part of our #TogetherUnstoppable team!
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise is to simplify services and offer sustainable solutions while showing unwavering respect and achieving exceptional results.
DHL Supply Chain provides end-to-end supply chain management and consultancy services including warehousing, distribution, transportation, and value-added services across consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing, and automotive sectors. Active in over 60 countries and with more than 120,000 employees worldwide, DHL Supply Chain manages approximately 23 million m&sup2; of warehousing space.
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serves leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m&sup2; warehousing space.<div>
Qualifications: 
<ul><li>Preferably bachelor&rsquo;s degree in Information Technology, Engineering, or a related field</li><li>3+ years of IT experience in logistics or supply chain sectors</li><li>Experience in IT deployment and project/implementation management</li><li>Fluency in English, both written and spoken, is a must; French and Spanish are desirable</li><li>Very good command of MS Office tools and IT systems</li><li>Strong skills in internal/external customer management and stakeholder engagement</li><li>Knowledge of IT Service Management and Change Management processes</li><li>Able to manage IT suppliers and project teams to meet deadlines, budgets, and quality targets</li><li>Strong planning and organizational skills</li><li>Able to work under pressure and manage multiple international projects simultaneously</li><li>High customer focus and teamwork spirit</li></ul></div><div>
Job Description: 
<ul><li>Leading IT deployment activities for new business wins and key organic growth projects across multiple countries (e.g., UK, Spain, Turkey, Poland)</li><li>Supporting due diligence and validating IT solutions during early project phases</li><li>Ensuring smooth project implementation by managing project scope, timelines, and budgets</li><li>Coordinating between operations, customers, suppliers, and internal IT teams to ensure efficient delivery</li><li>Supporting IT strategy alignment with customer and business needs</li><li>Leading IT training for new users and maintaining relevant documentation</li><li>Driving digital innovation and standardized delivery processes across deployments</li><li>Managing IT change, release, and service performance in line with SLAs and IT governance</li><li>Building strong networks within the organization and externally to support project success</li><li>Supporting system and process improvement by gathering business requirements and identifying integrated solutions</li></ul></div></div>

LLP - IT Deployment Manager

Search 10000+ It service delivery manager jobs near you this November. New roles added regularly across leading industries. Apply today.