it service desk manager

SLAC National Accelerator Laboratory

<div><h2 class="jobSectionHeader"><b>SLAC Job Postings</b></h2><div><br>
<div><div>
</div><p><b>Position Overview:</b></p><p>
The SLAC IT Service Desk Supervisor provides operational and technical leadership for front-line IT services in alignment with ITIL-based Service Management practices. This role is accountable for service quality, incident and request fulfillment performance, staff capability, and continual service improvement. The Supervisor serves as the senior escalation point for complex incidents and problems, ensuring stable operations, effective problem resolution, and a high-quality customer experience across supported IT services.</p><p><b>
Incident, Problem &amp; Escalation Management</b>: Serve as primary escalation point for Major Incidents; lead incident response, communications, and post-incident reviews; perform and oversee root cause analysis as part of Problem Management; ensure quality documentation within the service management platform. Reviews of tickets not meeting SLAs due to other departments response times and emerging trends in tickets and customer feedback should also be addressed during IT manager meetings.</p><p><b>
Service Operations &amp; People Leadership</b>: Lead and supervise Service Desk staff responsible for Incident Management and Request Fulfillment; direct daily operations balancing demand, capacity, and service priorities; establish performance expectations aligned with service quality and customer satisfaction; promote a culture of accountability and continual improvement.</p><p><b>
Advanced Technical Troubleshooting &amp; Oversight</b>: Provide hands-on technical leadership for complex endpoint, OS, authentication, hardware, software, and enterprise service issues; guide diagnostic methodologies; partner with Tier 3 teams; validate resolutions against SLAs.</p><p><b>
Service Management &amp; Continual Improvement</b>: Monitor service metrics and trends; lead Continual Service Improvement initiatives; optimize workflows, automation, and knowledge management; support SLAs and OLAs. Quarterly reviews of ticket closed notes, inventory usage, and IT onboarding content should be conducted and reported to Senior leadership. Meaningful dashboards that illustrate the work the service desk is accomplishing</p><p><b>
Change Enablement, Policy &amp; Governance</b>: Support Change Enablement by assessing operational impact and validating post-change stability; lead the service desk in serving as testers for new applications, processes, or hardware; ensure compliance with Stanford, SLAC, and DOE policies; contribute to service design and technology evaluation.</p><p><b>
Your specific responsibilities include, but are not limited to:</b></p><ul><li>
Lead and supervise Service Desk staff responsible for Incident Management and Request Fulfillment; direct daily operations balancing demand, capacity, and service priorities; establish performance expectations aligned with service quality and customer satisfaction; promote a culture of accountability and continual improvement.</li><li>
Conduct day-to-day first line management of technical unit(s). Provide technical and managerial guidance to direct reports and provide technical knowledge and expertise.</li><li>
Lead and manage the daily operations of a technical unit, which may include recruiting, hiring, training, developing, evaluating and setting priorities; coordinate business, technical, and educational activities for direct reports. Evaluating services and proposing efficiencies to leadership.</li><li>
Identify, clarify and resolve technical issues within own area; often serve as the initial managerial escalation point for problems from clients and other staff.</li><li>
Communicate operational objectives and assignments and delegate to staff. Monitor and report on team performance metrics</li><li>
Contribute to the development of plans to resolve business issues. Provide strategic planning for own work group; may assist higher level management in broader scope strategic planning.</li><li>
Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations.</li><li><b>
Documentation:</b> Oversee the Creation and updating of Knowledge Base articles and procedural documentation.</li><li>
May develop and/or manage budgets for projects or work groups.</li><li>
May establish service level agreements with clients.</li><li>
Monitor technology trends and evaluate implementation plan for SLAC</li><li>
Continue to evaluate need for services like IT Onboarding and periodically review effectiveness.</li></ul><p><b>
To be successful in this position you will bring:</b></p><ul><li>
Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.</li><li>
Understanding of relevant technical knowledge and problem resolution.</li><li>
Strong customer relationship skills, consensus building skills.</li><li>
Ability to establish effective working relationships in a diverse environment.</li><li>
Ability to motivate and mentor staff.</li><li>
Demonstrated project management skills.</li><li>
Ability to multi-task.</li></ul><p><b>
SLAC manager competencies:</b></p><ul><li>
Results through Others: Achieves expected results by effectively delegating and managing the work of others.</li><li>
Aligns Priorities: Ensures planning and prioritization of resources and work efforts; ensures alignment of direct and matrix reports to support organizational goals and business plans.</li><li>
Applies Lab Acumen: Maintains understanding of lab efforts and direction as well as current research and trends, considers technology and customer impacts, and contributes relevant, informed ideas to lab growth.</li><li>
Navigates Complexity: Manages a multitude of information and complex circumstances to discern what is most important; demonstrates effective problem-solving, decision-making, and takes appropriate action, even in difficult situations or with conflicting data.</li><li>
Builds Trust: Earns trust and credibility from team members, peers, and stakeholders; demonstrates SLAC values of respect and integrity.</li><li>
Relationships: Builds relationships to foster trust, collaboration, and a positive climate to achieve team, department/directorate, and lab goals.</li><li>
Communication: Ensures effective information flow to various audiences; delivers clear and appropriate written and verbal communications; makes clear and impactful presentations to a variety of internal and external audiences.</li><li>
Self-Awareness: Seeks feedback from others and takes ownership of, and actions to address what is learned; recognizes impact on others and adjusts as needed; pursues continuous learning opportunities; implements a meaningful development plan.</li><li>
Team Effectiveness: Effectively motivates team members and fosters a diverse and collaborative team environment; leverages team members&iquest; strengths for overall team effectiveness; incorporates insights to improve team operations.</li><li>
Purpose &amp; Vision: Articulates a clear vision of expected outcomes; inspires others to execute work plans and feel a sense of purpose and ownership for the mission.</li></ul><p><b>
Physical Requirements and Working Conditions:</b></p><ul><li>
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.</li><li>
Given the nature of this position, SLAC may require onsite work full-time.</li><li>
Must be able to lift hardware and other IT equipment as needed.</li></ul><p><b>
Work Standards:</b></p><ul><li>
Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations. Ability to empathize with user frustration and provide patient, high-quality support.</li><li>
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1&iquest;General Policy and Responsibilities:</li><li>
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,</li><li>
As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.</li></ul><p>
-</p><ul><li>
Classification Title: IT Technical Manager 1</li><li>
 Job code: 4805 Grade: K</li><li>
Duration: regular continuing</li></ul><p><i>
The expected pay range for this position is $139,448 - $167,830 per annum.</i></p><p><i>
SLAC National Accelerator Laboratory/Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.</i></p><p><i>
At SLAC/Stanford, base pay represents only one aspect of the comprehensive rewards package.</i></p></div></div></div>

SLAC IT Service Desk Manager

The Heritage Foundation

<div><div>Washington, DC
</div><div>Full Time
</div><div>Information Technology
</div><div>Mid Level</div></div>
<br><div><p><b>Title</b><b>:</b> <b>Service Desk Manager</b></p>
<p><b>Reports to:</b><b> Director, Information Technology</b></p>
<p><b>Job Summary:</b><b> </b>The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting the unique needs of a varied internal customer base. This individual oversees a small Service Desk team, managing day-to-day operations and providing tier 1 and 2 technical support to ensure high-quality customer service. The Service Desk Manager mentors and continuously improves the Service Desk team and enhances the overall effectiveness of the Service Desk, ensuring high levels of customer satisfaction and operational efficiency.</p><p><br>
</p><p><b>Job Duties:</b></p>
<ul><li>Coordinate and triage high-priority and complicated support issues to ensure timely resolution.</li>
<li>Develop and document Service Desk procedures and processes to ensure:
<ul><li>issue resolution with appropriate urgency,</li>
<li>root causes of issues are identified and addressed,</li>
<li>new learnings are integrated into Service Desk and end-user documentation,</li>
<li>customer service is prioritized in every interaction, and</li>
<li>appropriate issue data is collected within the tracking system.</li>
</ul></li><li>Implement a highly effective and workable framework for daily performance, metrics, and benchmarks that drives the continuous improvement of the Service Desk.</li>
<li>Leverage ticket metrics and survey feedback to monitor and report on Service Desk performance to management, highlighting areas for improvement.</li>
<li>Implement and enforce Service Desk policies and procedures, ensuring compliance with organizational standards.</li>
<li>Lead efforts for staff onboarding and offboarding, ensuring all employees receive consistent, exceptional customer service through established best practices and procedures.</li>
<li>Establish and manage the IT Asset Management process, ensuring accurate inventory and optimal resource utilization.</li>
<li>Create and maintain detailed process maps and knowledge base documentation to ensure consistent and efficient service delivery.</li>
<li>Supervise the Service Desk team, including managing employee schedules, ensuring availability for after-hours response.</li>
<li>Coordinate backup support to Audio Visual team for virtual meetings and events as needed.</li></ul><br>
<p></p><p><b>Qualifications:</b></p>
<p>Education: Bachelor&rsquo;s degree in a related field or equivalent experience is required; technical certifications aligned with Microsoft Office 365/Azure administration and/or ITIL framework certifications (V3 or V4) are preferred</p>
<p>Experience: 4+ of technical experience with a proven track record in a lead or supervisory capacity; experience supporting systems and devices in various environments; experience in Asset Management and Incident Management is preferred
</p><p>Communication: Excellent verbal and written skills to communicate technical issues to non-technical personnel
</p><p>Technology: Microsoft and Apple operating systems</p><p><br>
</p><p><b>Other Requirements:
</b></p><ul><li>Understand and support the Heritage mission and vision for America, and the department&rsquo;s goals and objectives.</li>
<li>Strong troubleshooting, technical, and analytical skills.
</li><li>Excellent customer service skills and ability to manage multiple tasks at one time.</li>
<li>Ability to work onsite at headquarters in Washington, DC.</li>
<li>On-call responsibilities as required, including occasional after-hours needs.</li></ul><br>
<p></p><p><b>Benefits and Salary:</b></p>
<p>The Heritage Foundation offers a highly competitive benefits package that includes, but is not limited to, best-in-class health care, vision, and dental insurance, employer-sponsored retirement funding, &ldquo;take what you need&rdquo; PTO and sick leave, 14 weeks of paid leave for new moms and 6 weeks of paid leave for new dads, among other programs.</p>
<p>The salary range for this role is $85,000 - $100,000 annually. This range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate&rsquo;s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications.</p></div>

Service Desk Manager

Human Resources Department of Ras Al Khaimah Government

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Electronic Government Authority (EGA) is the central body responsible for driving Ras Al Khaimah's Emirate-wide digital transformation, providing unified technology services, governance, and innovation across all RAK government departments. EGA's mandate extends across digital service delivery, IT infrastructure, information security, data and analytics, and enterprise applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are hiring a Head of IT Service Management to establish and lead a centralized, government-wide IT service desk serving all RAK government departments. This is a foundational leadership role with a clear transformation mandate. The successful candidate will design the operating model from the ground up, define the SLA governance framework, consolidate fragmented departmental support functions into a single shared service, and build a team capable of scaling beyond internal government users to eventually serve residents, visitors, and investors on RAK's digital platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Reporting directly to the CTO, this role operates as a peer to the Heads of Infrastructure, Solution Development, and Information Security. The service desk will serve as the single point of entry for all IT demand across government, routing incidents, service requests, and escalations to the appropriate resolver groups while maintaining end-to-end accountability for resolution quality and timeliness.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do
  </strong>
 </p>
 <ul>
  <li>
   Design and implement EGA's centralized IT service management operating model, consolidating departmental support functions into a unified, SLA-driven shared service across all RAK government entities.
  </li>
  <li>
   Establish the service desk as the single system of record for all IT demand, covering incidents, service requests, problems, change coordination, and operational intake of new services.
  </li>
  <li>
   Define, negotiate, and operationalize SLA frameworks for all service tiers, including internal resolver group SLAs and external vendor commitments, with quantitative performance management throughout.
  </li>
  <li>
   Introduce and embed an ITSM framework covering incident management, request fulfillment, problem management, change enablement, and service level management, with a maturity roadmap to move the function from reactive to proactively managed.
  </li>
  <li>
   Own and lead Major Incident (P1) management, coordinating resolver groups, leading executive communications, and ensuring post-incident reviews and root cause analysis are completed and acted upon.
  </li>
  <li>
   Establish a service catalog, service portfolio, and SLA/OLA framework ensuring all live services have defined ownership, support models, and measurable performance targets.
  </li>
  <li>
   Evaluate and make a recommendation on the optimal delivery model for the service desk, including the potential for full or partial outsourcing, and define the governance framework to manage any outsourced components effectively.
  </li>
  <li>
   Govern relationships with managed service providers and outsourcing partners, ensuring contractual obligations and performance commitments are actively managed.
  </li>
  <li>
   Produce regular, structured performance dashboards and reports for the CTO and leadership, translating operational data into actionable insight and driving continuous improvement.
  </li>
  <li>
   Build, lead, and develop the IT service management team, fostering a culture of accountability, service excellence, and continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Bring
  </strong>
 </p>
 <ul>
  <li>
   10 or more years of experience in IT service management or IT operations, with at least 5 years in a leadership role managing a service desk or IT support function at scale.
  </li>
  <li>
   Demonstrated experience designing and implementing ITSM frameworks and transitioning organizations from reactive to process-driven operations.
  </li>
  <li>
   ITIL v4 Foundation certification is required; ITIL v4 Managing Professional or Strategic Leader designation is strongly preferred.
  </li>
  <li>
   Proven experience managing multi-tiered service delivery with formal SLA governance across internal resolver groups and external vendors simultaneously.
  </li>
  <li>
   Experience in a shared services or managed services environment serving multiple client organizations.
  </li>
  <li>
   Experience evaluating outsourcing options and managing outsourced service delivery.
  </li>
  <li>
   Strong quantitative orientation; able to define metrics, build reporting frameworks, and manage a function through data.
  </li>
  <li>
   Proficiency in ITSM tooling platforms such as ServiceNow, Freshservice, ManageEngine, or equivalent.
  </li>
  <li>
   Government or public sector experience is an advantage; GCC regional experience is a further plus.
  </li>
  <li>
   English fluency is essential; Arabic is strongly advantageous given the government-wide relationship nature of the role.
  </li>
 </ul>
 <p>
 </p>
</div>


Head, IT Service Management

IMT Insurance

<div><p><b>WHO WE ARE</b></p>
<p>IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That&rsquo;s over 140 years!</p>
<p>Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory &ndash; Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.</p>
<p><b>IT SUPPORT MANAGER</b></p>
<p>IMT Insurance is now hiring for an IT Support Manager within our Network Services department. As an IT Support Manager, you will be responsible for leading all IT Help Desk support activities for IMT Insurance&rsquo;s employee group. You will do this with a small dedicated team across various technologies like Microsoft Windows, O365, macOS, iPadOS, Azure, Active Directory, Zoom, etc.. The team is responsible for all onboarding and offboarding of employees. This group also cross trains to cover Operations Support functions, including 1st and 2nd shift. You will facilitate employee development by coaching, motivating, and leading by example to obtain new skill sets, knowledge and troubleshooting techniques. This is a hands-on working manager position. You will manage vendor relations for products associated with end user&rsquo;s computer systems having an impact on IT's yearly budget. Apply online today!</p>
<p><b>A DAY IN THE LIFE</b></p>
<ul><li>Provides oversite and escalation point for technical assistance and support related to computer systems, hardware, and software.</li>
<li>Demonstrated ability to maintain and own some smaller systems.</li>
<li>Provides direction and mentoring to Help Desk and Operations Support employees.</li>
<li>Assumes a lead role in training, documentation, and employee relations.</li>
<li>Makes sure there is adequate coverage on 1st and 2nd shift to perform vital functions.</li>
<li>Ensure that all help desk and operations support staff are cross trained in both areas to give greater employee flexibility.</li>
<li>Take an active role in support and production areas for direction and issues filling in where needed.</li>
<li>Be able to perform all functions of help desk or operations support staff.</li>
<li>Monitor department ticketing system to ensure issues are resolved in a timely manner and issues are handled appropriately.</li>
<li>Follow up with users on issues to continually improve the service delivered by the support group.</li>
<li>Ensure that the department processes are followed and up to date.</li>
<li>Maintain technical expertise and knowledge of current trends and techniques in the market.</li>
<li>Must support the IMT core values.</li>
<li>Manage vendor relationships including budgeting and negotiating agreements.</li>
<li>May manage other positions in the Network Services area outside of the Help Desk or Operations groups.</li>
</ul>
<p><b>DESIRED QUALIFICATIONS</b></p>
<ul><li>Associates degree with, or proven Help Desk Technician II or above comparable experience.</li>
<li>2+ years of IT Supervisor level experience preferred.</li>
<li>Proven Help Desk Technician II or above technical ability or comparable experience.</li>
<li>Comprehensive analytical and problem-solving skills required with the ability to be very detail oriented while maintaining accuracy.</li>
<li>Proven ability to lead others including delegation of work and guiding projects.</li>
<li>Ability to listen and communicate internally/externally to the customer, both verbally and in writing.</li>
<li>Ability to work well with others and consistently provide effective, timely and courteous service to the customer.</li>
<li>Ability to guide and provide proper advice to customers on products and functions.</li>
<li>Ability to prioritize the team&rsquo;s workload and simultaneously handle multiple projects.</li>
<li>Must understand system interrelations and adapt to work with any system.</li>
<li>Ability to perform physical activities of reaching, stretching, bending and moderate lifting.</li>
<li>Must possess the ability to work well with others.</li>
</ul>
<p><b>BENEFITS &amp; PERKS</b></p>
<p>IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes learning and development opportunities and more! Below is a list of what IMT offers our employees:</p>
<ul><li>Medical, dental, and vision insurance, AD&amp;D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, employee assistant program and additional voluntary benefits.</li>
</ul>
<p>The salary range for this position is $83,000.00 - $145,000.00</p>
<p>Starting salary will depend on level of experience</p>
<p><i>This position is not eligible for tips or commission but may be eligible for additional bonuses</i></p>
<ul><li><b>This position requires on-site working at our office in West Des Moines</b></li></ul>
<p><b>WHAT DEFINES US</b></p>
<p><i>Our vision is to provide peace of mind in the moments that matter.</i></p>
<p><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</i></p>
<p><i>Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!</i></p></div>

IT Support Manager

Xcede

<div>
 <p>
  Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Overview:
 </p>
 <p>
  &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 </p>
 <p>
  &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 </p>
 <p>
  &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 </p>
 <p>
  &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 </p>
 <p>
  &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 </p>
 <p>
  &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 </p>
 <p>
  &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 </p>
 <p>
  &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 </p>
 <p>
  &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 </p>
 <p>
 </p>
</div>


Office Manager

HHM Hotels

<div><div><p><b>Opportunity: Operations Manager</b></p>
<p>
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.</p>
<b>
Your Growth Path</b><p>
Front Desk Supervisor &ndash; Front Office Manager &ndash; Assistant General Manager</p>
<b>
Your Focus</b><ul>
<li>Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li>
<li>Ensure quality standards of complimentary food service stations are maintained.</li>
<li>Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.</li>
<li>Assist Front Desk Manager &amp; Front Office Supervisor in creating Front Office Schedule.</li>
<li>Manage labor and food cost expenses to fit within budgets and/or updated forecasts.</li>
<li>Receive and inspect food orders from third party catering companies.</li>
<li>Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.</li>
<li>Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li>
<li>Work as Manager on Duty, when necessary.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Your Background and Skill</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>1 to 2 years of related experience.</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Manager

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Manager</b></div><div></div><div><br>
Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.</div><div><b><br>
Your Growth Path</b></div><div><br>
</div><div>Front Desk Supervisor &ndash; Front Office Manager &ndash; Assistant General Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li>
Ensure quality standards of complimentary food service stations are maintained.</li><li>
Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.</li><li>
Assist Front Desk Manager &amp; Front Office Supervisor in creating Front Office Schedule.</li><li>
Manage labor and food cost expenses to fit within budgets and/or updated forecasts.</li><li>
Receive and inspect food orders from third party catering companies.</li><li>
Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.</li><li>
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.</li><li>
Work as Manager on Duty, when necessary.</li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skill</b></div><ul><li>
High school diploma or equivalent.</li><li>
1 to 2 years of related experience.</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div><br>
<div></div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
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