it service desk specialist

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
 
 
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
<div><div>Who We&rsquo;re Looking For
</div><div>Are you experienced in IT service management and end-user support for enterprise applications? Do you enjoy resolving issues, supporting users, and ensuring smooth day-to-day operations?
</div><div>We&rsquo;re looking for an Operations Management professional to join our team and act as a first point of contact for IT service requests and incidents. The role focuses on operational support, user assistance , and coordination with internal teams to ensure service continuity and quality delivery.
</div><div>About the Role
</div><div>This role provides day-to-day IT operational support across enterprise systems. You will manage incidents and service requests, perform initial troubleshooting, support user access and navigation, and ensure issues are resolved or escalated in line with ITSM processes. You will also support documentation, testing, and change or release activities when required .
</div><div>Key Responsibilities
</div><div><ul><li>Act as first-line support for IT-related queries, incidents, and service requests
</li></ul></div><div><ul><li>Log, categorize, prioritize, and manage tickets through the service management tool
</li></ul></div><div><ul><li>Perform initial analysis and troubleshooting, escalating issues where necessary
</li></ul></div><div><ul><li>Support user access requests and basic system navigation issues
</li></ul></div><div><ul><li>Collaborate with internal IT and service teams to ensure timely resolution
</li></ul></div><div><ul><li>Maintain and update support documentation, knowledge articles, and user guidance
</li></ul></div><div><ul><li>Support system changes, testing, or rollout activities as needed
</li></ul></div><div>Skills and Experience Required
</div><div><ul><li>Experience in an IT service desk, operations, or IT support role
</li></ul></div><div><ul><li>Good understanding of ITSM processes (Incident, Request, Change, Problem)
</li></ul></div><div><ul><li>Strong communication , coordination, and problem-solving skills
</li></ul></div><div><ul><li>Customer-focused mindset with strong attention to detail
</li></ul></div></div><div><div><ul><li>Experience with ticketing tools such as ServiceNow is an advantage
</li></ul></div><div>About the Team
</div><div>Operations Management is part of our Managed Service Delivery Tower. We are responsible for ensuring a reliable, efficient, and user-focused service experience across all supported systems. Our focus is on responsiveness, clear communication, and continuous service improvement.
</div></div>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date</div>

ETIC, Service Desk - Associate

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

Western State Bank

<div>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.
 Duties and Responsibilities:<div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.
This is a full time position with benefits.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</div>

Help Desk Team Lead

Navancio LLC

Company: Navancio LLC Location: Remote, U.S.-based Position Type: Full-time Expected Hours: 40 hours per week Schedule: Monday&ndash;Friday, with availability during Eastern Time core business hours Openings: 2 Status: Contingent upon contract award and customer approval Compensation: $55,000 -$75,000About the RoleNavancio is seeking two Help Desk Specialist I team members to provide Tier 1 application support for users of a federal case management system. The Help Desk Specialist will receive, document, triage, troubleshoot, and track user-reported issues through resolution while coordinating with government subject matter experts and the technical delivery team.This role is ideal for customer-focused IT support professionals who are organized, responsive, and comfortable supporting a mission-critical application in a federal environment.Responsibilities&middot; Provide Tier 1 help desk and application support for user-reported issues, bugs, defects, and service requests.&middot; Log, update, categorize, prioritize, and track tickets using tools such as Jira, ServiceNow, or similar systems.&middot; Troubleshoot user issues, document resolution steps, and escalate unresolved issues through the appropriate support path.&middot; Coordinate with subject matter experts, business analysts, developers, QA staff, and technical leads to support ticket resolution.&middot; Maintain accurate ticket notes, status updates, internal references, and follow-up actions through closure.&middot; Help tag and catalog issues that may require development backlog review, defect remediation, or future enhancements.&middot; Support user account managers and stakeholders by documenting recurring issues, user needs, and process improvement opportunities.&middot; Provide clear, professional, and timely communication to users and internal team members.&middot; Learn the supported application, business processes, escalation model, and federal support requirements.Required Qualifications&middot; 1&ndash;3 years of experience in IT help desk, application support, customer support, service desk, or technical support.&middot; Experience using ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, Remedy, or similar.&middot; Strong customer service, troubleshooting, documentation, and follow-up skills.&middot; Ability to communicate clearly with users, technical staff, and leadership.&middot; Ability to learn complex business applications and follow documented support procedures.&middot; Ability to work remotely and collaborate with a distributed team during Eastern Time core business hours.&middot; U.S. citizenship required due to federal contract requirements.&middot; Ability to complete federal onboarding requirements, which may include background investigation, fingerprinting, and obtaining/maintaining a DoD Common Access Card (CAC), if required.Preferred Qualifications&middot; Experience supporting federal, DoD, law enforcement, justice, public safety, or case management applications.&middot; Experience with Tyler Technologies / Entellitrak or other configurable enterprise applications.&middot; Experience working with CAC-enabled systems or federal user environments.&middot; CompTIA A+, Network+, Security+, ITIL Foundation, or similar certification.&middot; Familiarity with basic SQL, application logs, or defect triage is a plus.Work Authorization and Federal RequirementsU.S. citizenship is required due to federal contract requirements. Selected candidates may be required to complete federal onboarding requirements, including background investigation, fingerprinting, annual cybersecurity training, a non-disclosure agreement, and obtaining/maintaining a DoD Common Access Card (CAC), as applicable.Equal Employment OpportunityNavancio LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other status protected by applicable law.Application InstructionsTo apply, please submit your resume and a brief summary of your relevant experience. Include the position title in your application materials.Pay: $55,000.00 - $75,000.00 per yearLicense/Certification:<ul><li>CompTIA A+, Network+, Security+, or similar certification (Preferred)</li></ul>Work Location: Remote

Help Desk Specialist I — Federal Application Support

Infoway ME LLC

IT Support SpecialistCompany: Infoway ME LLC Location: Doha, Qatar Job Type: Full-timePosition OverviewInfoway ME LLC is seeking a skilled and proactive IT Support Specialist to provide technical assistance and support for hardware, software, and network systems. The ideal candidate will ensure smooth IT operations across the organization by resolving technical issues efficiently and maintaining system reliability.Key Responsibilities<ul><li>Provide first and second-level technical support for end-users (hardware, software, and network issues).</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Troubleshoot and resolve operating system, application, and connectivity issues.</li><li>Manage user accounts, permissions, and access rights across systems.</li><li>Monitor and maintain IT infrastructure including servers, networks, and cloud services.</li><li>Respond to IT support tickets in a timely manner and document resolutions.</li><li>Assist in system updates, backups, and security patches.</li><li>Support email systems, collaboration tools, and business applications.</li><li>Coordinate with vendors and service providers for hardware/software support.</li><li>Ensure compliance with IT policies and security standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support or technical helpdesk role.</li><li>Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking (TCP/IP, DNS, DHCP).</li><li>Familiarity with Active Directory, Office 365, and common IT administration tools.</li><li>Experience with troubleshooting hardware, printers, and peripherals.</li><li>Basic understanding of cybersecurity principles.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and manage multiple support requests.</li><li>IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are an advantage.</li></ul>Preferred Skills<ul><li>Experience in IT service desk environments.</li><li>Knowledge of virtualization and cloud platforms.</li><li>Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth opportunities</li><li>Dynamic and supportive work environment</li><li>Exposure to diverse IT systems and technologies</li></ul>Job Type: Full-timeWork Location: In person

IT Support Specialist

Talentoma

<div>
 
 Job Title: Remote Tech Support Specialist
 
 
 
 
 
 
 Monthly Pay:
 
 $5,400 &ndash; $6,200
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Tech Support Specialist provides virtual technical assistance to customers and internal users by resolving hardware, software, and connectivity issues. This role is ideal for individuals with troubleshooting experience, strong communication skills, and the ability to work independently in a remote environment.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Diagnose and resolve technical support requests remotely
 </li>
 <li>
 Assist users with software installations and system access
 </li>
 <li>
 Troubleshoot hardware, internet, and application issues
 </li>
 <li>
 Maintain accurate support documentation and ticket updates
 </li>
 <li>
 Escalate advanced technical concerns when necessary
 </li>
 <li>
 Provide professional customer service during all interactions
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous technical support or help desk experience preferred
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Familiarity with remote desktop tools and ticketing systems
 </li>
 <li>
 Excellent verbal and written communication abilities
 </li>
 <li>
 Reliable internet connection and dedicated home workspace
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $5,400&ndash;$6,200
 </li>
 <li>
 Fully remote technical support role
 </li>
 <li>
 Paid virtual training program
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Career growth in IT support and operations
 </li>
 </ul>
</div>

Remote Tech Support Specialist

DriveTime Automotive Group

<div>What&rsquo;s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance &amp; servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That&rsquo;s Nice, But What&rsquo;s the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
In short, as an IT Support Specialist II, you will be a key part of our Enterprise Service Desk providing day-to-day IT technical support to employees across the DriveTime family of companies. The Service Desk is the face of IT, ensuring end users&rsquo; technical difficulties are resolved in a timely manner to prevent downtime. As an IT Support Specialist II, you will be answering phone calls and working tickets.
In long, our IT Support Specialist II's:<ul><li>
 Provide remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-related issues, printers, and other peripherals</li><li>
Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions</li><li>
Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues</li><li>
Answer inbound service desk phone calls, accurately document issues, troubleshooting in real time, and route or escalate requests as needed</li><li>
Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations</li><li>
Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems</li><li>
Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed</li><li>
Collaborate with other IT teams for escalations and problem resolution</li><li>
Monitor end users&rsquo; and team members&rsquo; issues to protect data integrity and prevent unauthorized access or breaches</li></ul><ul><li>
Identify gaps and potential vulnerabilities to keep all data and systems secure</li><li>
Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes</li><li>
Conduct regular interval software and access audits</li><li>
Provide technical feedback to team members and provide leadership with any concerns identified</li><li>
Document various data points to identify training gaps</li><li>
Provide guidance to end-users on the use of software applications, hardware, and IT best practices</li></ul>
So, What Kind of Folks Are We Looking for?<ul><li>
Strong knowledge of network management, troubleshooting, and configuration.</li><li>
Familiarity with IT infrastructure components, including computer networking principles and device management platforms</li><li>
Knowledge and experience with Azure Active Directory</li><li>
Remote from the Phoenix, AZ or Dallas, TX metro areas</li><li>
Early morning shift (5/6 am start)</li><li>
Rotation of one Saturday every month</li></ul>
The Specifics:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience &amp; professional certifications</li><li>
 3+ years of IT Service Desk experience</li><li>
Proficiency in software troubleshooting and configuration across various platforms</li><li>
Proficiency with Windows, macOS, and Linux operating systems</li><li>
Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel</li><li>
Experience supporting a Citrix environment and Thin Clients</li></ul>
Nice to haves:<ul><li>
Certifications such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA)</li><li>
Experience with writing technical documentation</li><li>
Duo (any two-factor authentication tool experience)</li><li>
Okta (any identity management solution)</li><li>
Genesys (any phone system support experience)</li><li>
Any VPN service experience</li><li>
Any Remote access software</li></ul>
So What About the Perks? Perks matter<ul><li>
Teamwork in Action. In this position, you&rsquo;ll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!</li><li>
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.</li><li>
But Wait, There&rsquo;s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.</li><li>
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.</li><li>
Tuition Reimbursement. We&rsquo;re as passionate about your professional development as you are. With that, we&rsquo;ll put our money where our mouth is.</li><li>
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!</li><li>
Gratitude is Green. We offer competitive pay across the organization, because, well&hellip; money matters!</li></ul><ul><li>
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!</li><li>
Give Us a Reason (or not), and We&rsquo;ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other&rsquo;s company outside of day-to-day work.</li><li>
Smart-Casual Dress. Come dressed in jeans (you&rsquo;ll fit right in with the rest of us).</li><li>
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!</li></ul>
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we&rsquo;ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don&rsquo;t forget Phoenix Business Journal Healthiest Employers (okay, we&rsquo;ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. 
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!</div>

Enterprise Service Desk Specialist II

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