it service desk technician

Uline

<div><div><p><b>IT Service Desk Technician</b>
</p><p></p><p><b>Pay from $24 to $30 per hour with significant growth and earning potential!</b>
</p><p></p><p><b>Corporate Headquarters</b>
</p><p><b>12575 Uline Drive, Pleasant Prairie, WI 53158</b>
</p><p></p><p>Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.</p>
<p></p><p><b>Careers Packed with Potential. </b>Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.</p>
<p></p><p><b>Hours: </b>Sunday - Thursday, 6 AM to 2:30 PM</p>
<p></p><p><b>Position Responsibilities</b>
</p></div><div><ul><li><p>Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.</p>
</li><li><p>Create incident tickets to document issues and route tickets to appropriate support group.</p>
</li><li><p>Handle major IT incident management to quickly resolve issues that impact the business.</p>
</li><li><p>Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.</p>
</li><li><p>Conduct user account set-up, security maintenance and systems monitoring.</p>
</li></ul><p></p><p><b>Minimum Requirements</b>
</p><ul><li><p>High school diploma or equivalent. Bachelor's degree <b>preferred.</b>
</p></li><li><p>3+ years of experience as IT Service Desk Technician or Data Center Operator.</p>
</li><li><p>Experience with incident, change and problem management in a multi-location data center.</p>
</li><li><p>Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.</p>
</li><li><p>Uline does not participate in the H1-B lottery.</p>
</li></ul><p></p><p><b>Benefits</b>
</p><ul><li><p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p>
</li><li><p>Multiple bonus programs.</p>
</li><li><p>Paid holidays and generous paid time off.</p>
</li><li><p>Tuition Assistance Program that covers professional continuing education.</p>
</li></ul><p></p><p><b>Employee Perks</b>
</p><ul><li><p>On-site caf&eacute; and first-class fitness center with complimentary personal trainers.</p>
</li><li><p>Over four miles of beautifully maintained walking trails.</p>
</li></ul><p></p><div><p><b>About Uline</b>
</p><p></p><p>Uline, a family-owned company, is North America&rsquo;s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.</p>
<p></p><p>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.</p>
<p></p><p>EEO/AA Employer/Vet/Disabled</p>
<p></p><p>#LI-EP1</p>
<p>#CORP</p>
<p>(#IN-PPITL3)</p>
<p>#ZR-HQIT</p>
</div></div><p></p><p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!</p></div>

IT Service Desk Technician

BAKER ELECTRIC

At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members.
<br><br>
<b>SUMMARY:</b> The IT Service Desk Technician I is the first point of contact for employees seeking technical assistance. This role triages, resolves, and escalates incidents and service requests related to hardware, software, account access, and connectivity. Success in this position means fast, friendly, and accurate support that keeps our teams productive.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
<ul>
<li>Serve as front-line support via phone, chat, email, ticketing system, and walk-ups.</li>
<li>Create, categorize, prioritize, and resolve tickets following SLAs and documented procedures.</li>
<li>Perform initial troubleshooting for Windows/iOS, O365/M365, basic networking, and common business apps.</li>
<li>Provision and deprovision users (accounts, licenses, groups) per least privilege standards.</li>
<li>Image/deploy, collect, and maintain endpoints (laptops/desktops, mobile devices, peripherals).</li>
<li>Reset passwords, MFA enrollments, and handle SSO access issues.</li>
<li>Install/patch standard software; run health checks and ensure endpoint compliance.</li>
<li>Maintain accurate asset records in the CMDB/asset system, update knowledge base articles.</li>
<li>Escalate complex issues to Level 2/3 with clear notes, logs, and repro steps.</li>
<li>Educate end users on best practices, security awareness, and self-service resources.</li>
<li>Support conference rooms, AV, and meeting setups as needed.</li>
<li>Participate in on-call/after-hours support on a rotating basis.</li>
</ul>
<b>EXPERIENCE, EDUCATION:</b><br>
<ul>
<li>1+ year in a Service Desk / Help Desk or customer-facing IT support role (internships included).</li>
<li>Working knowledge of:</li>
<li>Windows 10/11 and basic iOS support</li>
<li>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Exchange Online</li>
<li>Identity & access concepts (AD/Azure AD/Entra ID, MFA, SSO)</li>
<li>Ticketing systems (e.g., ServiceNow, Jira, Freshservice, Zendesk)</li>
<li>Basic networking (DNS/DHCP, VPN, Wi-Fi troubleshooting)</li>
<li>Strong customer service, verbal/written communication, and problem-solving skills.</li>
<li>Ability to follow SOPs, document work, and manage multiple priorities.</li>
<li>High school diploma or equivalent.</li>
</ul>
<b>TECHNICAL COMPETENCIES:</b><br>
<ul>
<li>CompTIA A+, Network+, or ITIL 4 Foundation (or in progress).</li>
<li>Experience with endpoint management, Intune/Endpoint Manager, and remote tools.</li>
<li>Basic scripting/automation exposure (PowerShell/bash).</li>
<li>Familiarity with security tooling (EDR, disk encryption, phishing triage).</li>
<li>Experience supporting a corporate network environment.</li>
</ul>
At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), eligible employees can become part owners of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth. For more information regarding employee ownership at Baker Electric and its significant potential, click here:
<br>Employee Stock Ownership Program | Baker Electric (baker-electric.com)
<br><br>
<b>PAY TRANSPARENCY:</b><br>
The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
<br><br>
<b>ACKNOWLEDGEMENTS:</b><br>
Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.
<br><br>
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.

IT Service Desk Technician I

Choice Bank

<div>Description:
<p>
This role can be worked from any location in the Minneapolis Market.</p><p>
The Service Desk Technician is an integral member of the IT Service Team. With a focus on providing an excellent user experience, the Technician will provide remote and onsite support to Internal Team Members related to Software and Hardware through various channels including phone, chat, incidents, and requests.</p><ul><li>
Answers inbound calls and chats to assess issue, documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.</li><li>
Works submitted incidents and requests effectively and efficiently to meet SLA. Work includes interaction with submitter to assess issue: documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.</li><li>
Provide remote computer support, walk up support, and other duties as assigned.</li><li>
Curator of great user experience. You understand the importance of providing an excellent user experience and work to provide it in everything you do.</li></ul>
Requirements:
<ul><li>Experience with common end user applications including Windows 10, Microsoft Office, and Outlook.</li><li>
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.</li><li>
Technology enthusiast with familiarity with various operating systems and platforms that can creatively solve problems and think critically.</li><li>
Resourceful individual with ability to diagnose and resolve problems quickly.</li><li>
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills.</li><li>
Ability to work well under pressure and thrive in a fast-paced work environment.</li><li>
Follow all standard operating procedures through the effective use of Knowledge and Standard Operating Procedures</li></ul><p><br>
</p><p><b>Travel Requirement</b></p><p>
This position requires travel to support business needs, including team collaboration, internal trainings, association conferences, client visits and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs.</p><p><b>
Cultural Alignment</b></p><p><b>
Choice is #PeopleFirst, banking second.</b></p><p>
People don&rsquo;t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.</p><p><b>
In contributing to our culture, Choice team members are guided by our core values.</b></p><ul><li>
Embrace change and encourage innovation.</li><li>
Know when to ask for help and know when to offer help.</li><li>
Better the places we live.</li><li>
Work hard. Do the right thing. Have a little fun.</li></ul><p><b>
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.</b></p><p>
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. <b>Doing the right thing</b> means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to <b>fuel creativity and innovation and bring us closer to our customers and the communities we serve.</b> Be welcome at Choice. We can see you here.</p><p><b>
Disclosure</b></p><p>
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
</p><p>All employment at Choice Financial Group is &ldquo;at will&rdquo; employment. This position description does not create an employment contract, implied or otherwise.</p><p>
The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. There is a rich bonus incentive associated with the role as well. Check out bankwithchoice.com/careers for an outline of current benefit offerings.</p></div>

Management & Training Corporation

<div><p>Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact.
</p><p><i>This is an in-office position at our Headquarters in Centerville, UT.
</i></p><p><b>MTC Corporate Benefits:
</b></p><ul><li>Collaborative In-Office Environment
</li><li>Medical, Dental, Vision, and Life Insurance
</li><li>AD&amp;D and Short-term Disability
</li><li>401(k) Retirement Plan
</li><li>Paid Vacation and Sick time
</li><li>Paid Holidays
</li><li>Professional Development Assistance
</li><li>Career Advancement Opportunities
</li><li>Employee Assistance Program
</li></ul><p><b>Position Summary:
</b></p><p>Reports to the IT Director, Network Administration. Provides first-level technical support to end users by responding to inquiries and resolving issues related to supported software, hardware, and computing platforms. Delivers timely, professional, and courteous customer service while complying with organizational policies, management direction, and applicable government requirements.
</p><p><b>Essential Functions:
</b></p><ul><li>Provide first line contact handling for all issues reported to the service desk through telephone, email, Teams and self-service.
</li><li>Taking ownership of basic technical issues by asking relevant questions, recording details accurately in our service management system, investigation, and resolution of first line issues.
</li><li>Ensuring fulfilment of end user requests which have been recorded in the service management system.
</li><li>Escalating more technical issues to the appropriate technical support team.
</li><li>Escalating priority incidents as part of the incident management process.
</li><li>Expected to stay abreast of current news, system information, problems, changes, and updates relevant to our user community.
</li><li>Attend computer training, conferences and seminars as required.
</li><li>Maintain and improve knowledge of current Microsoft Windows platforms, Microsoft Office products, basic network connectivity and anti-virus applications.
</li><li>Maintain accountability of property; adhere to safety practices.
</li><li>Demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.
</li><li>Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.
</li><li>Ensure day-to-day activities promote sustainability and reduce the impact on the environment by minimizing waste and maximizing recycling; saving energy; and minimizing water usage.
</li><li>It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.
</li></ul><p><b>Skills &amp; Abilities
</b></p><ul><li>Good interpersonal skills. Building lasting working relationships and shows consideration for colleagues
</li><li>The jobholder will require excellent time management and organizational skills, including the ability to deal with conflicting demands, to prioritize a heavy workload and fulfil the job requirements.
</li><li>Good listening skills, professional telephone manners, a strong customer focus, excellent communication, and documentation skills.
</li><li>Able to work with the team to find solutions to problems that arise and who makes decisions when necessary.
</li><li>Able to quickly translate requests or problems into appropriate actions and solutions.
</li><li>Desire to share knowledge amongst the team through documentation and cross-training.
</li></ul><p><b>Education and Experience Requirements:
</b></p><ul><li>Bachelors degree in computer science or related field and two years&rsquo; experience. Directly related experience may be considered in lieu of formal education requirements, if approved by management.
</li><li>Must have extensive knowledge of a variety of systems and applications.
</li><li>Must have excellent verbal and written communication skills.
</li><li>Unless waived by management, valid driver&rsquo;s license in the state of employment with an acceptable driving record required.
</li></ul><p><i>Management &amp; Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management &amp; Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.</i></p></div>

Speedway Motors Inc.

<div><p><b>Looking to join our team? Here&rsquo;s what we&rsquo;re looking for!</b></p>
<p>
At Speedway Motors, we move fast&mdash;and when technology slows things down, we need someone who knows how to get us back up to speed. We&rsquo;re looking for an IT Help Desk Technician who enjoys solving problems, helping people, and keeping the technology that powers our team running smoothly.</p><p></p><p><br>
If you enjoy digging into technical challenges, learning new systems, and providing great customer service, this role offers a great opportunity to grow your IT career while supporting a team that shares a passion for teamwork, innovation, and continuous improvement.</p><p></p><p><br>
We believe strongly in our company values and live them out each day! We work together as <b>One Team </b>across all departments, <b>Choose Positivity </b>in everything we do, put <b>People First</b>, encourage speaking up because <b>You Have a Voice</b>, and above all else we are <b>Driven to Succeed</b>. If you can embrace these values and they align with how you work, then we&rsquo;d love to chat with you!</p><p></p><p><b><br>
Job overview</b></p>
<p>
The Help Desk Technician provides technical support for hardware and software issues submitted through the Help Desk. This role serves as the first point of contact for team members seeking IT support and plays a key part in keeping our systems and operations running smoothly.</p><br>
<p></p>
<p>
In this position, you will ask thoughtful questions, troubleshoot effectively, and use your technical knowledge to diagnose and resolve issues whenever possible. When issues fall outside of your wheel-house, you will coordinate with other IT team members to ensure timely and appropriate escalation.</p><br>
<p></p>
<p>
Beyond technical support, this role contributes to continuous process improvement, documentation, and team collaboration &mdash; helping strengthen both the IT function and the broader Speedway Motors team.</p><p></p><p><b><br>
Here are the specifics:</b></p>
<ul>
<li>Manage Help Desk tickets in a timely manner.</li>
<li>Respond to customer issues Help Desk tickets and chat.</li>
<li>Perform troubleshooting using different diagnostic techniques.</li>
<li>Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.</li>
<li>Perform onboarding and offboarding tasks.</li>
<li>Keep record of problems and their resolution.</li>
<li>Escalate issues to the next Tier with next level of difficulty.</li>
<li>Install, make changes, and repair computer hardware and software.</li>
<li>Take action in accordance with the technical guidelines provided by the IT Management.</li>
<li>Follow-up with customers to ensure issues are resolved.</li>
<li>Provide technical support 24-7 on a rotating basis.</li>
<li>Maintain regular, reliable, and punctual attendance.</li>
<li>Adhere to all company policies, procedures, and safety protocols.</li>
<li>Take ownership of assigned responsibilities and follow through on commitments.</li>
<li>Embrace and live out Speedway Motors core values.</li>
<li>Adapt to changing priorities and demonstrate flexibility in a dynamic work setting.</li>
<li>Seek opportunities for continuous improvement and professional growth.</li>
<li>Perform other duties as assigned.</li></ul><br>
<p></p>
<p><b><i>
This position will close at 5 pm on Tuesday, March 31st, 2026.</i></b></p><p></p><p><b><br>
We&rsquo;ll take care of you &ndash; here's how!</b></p>
<p>
We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.</p><br>
<p></p><ul>
<li>
Comprehensive Health, Dental and Vision Insurance</li>
<li>Retirement Plan with Company Match</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Continuing Education Reimbursement</li>
<li>Wellness Program and Healthy Living Reimbursement</li>
<li>Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.</li>
<li>Paid Parental Leave</li></ul><br>
<p></p>
<p>
At Speedway Motors, we believe our people are what keep us moving forward. This team is known for supporting one another, sharing knowledge, and helping each other grow. Many of our team members have advanced their careers by developing new skills and taking advantage of opportunities to grow within the company.</p><p></p><p><b><br>
Work Environment</b></p>
<ul>
<li>Ability to lift and carry up to 50 lbs. and push/pull up to 100 lbs.</li>
<li>Regular walking and/or standing.</li>
<li>Ability to work while bending/reaching, twisting, kneeling, squatting or work above shoulder level.</li>
<li>Ability to pinch, grasp, and fine manipulation with fingers, in tight spaces.</li>
<li>Ability to concentrate in an environment that is generally noisy.</li>
<li>Air-conditioned and heated work environment.</li>
<li>Regular exposure to dust and noise.</li></ul><br>
<p></p>
<p><b>
What you&rsquo;ll need to succeed in this position:</b></p>
<ul>
<li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related technical field, and at least one year of relevant IT support experience, or an equivalent combination of education and hands-on experience.</li>
<li>Strong customer service mindset with the ability to assist team members at all levels of the organization in a professional and helpful manner.</li>
<li>Ability to work collaboratively as part of the Speedway IT Team, contributing to team goals and supporting a positive, solutions-focused environment.</li>
<li>Strong verbal and written communication skills, with the ability to clearly explain technical information to both technical and non-technical users.</li>
<li>Ability to read, write, and communicate effectively.</li>
<li>Basic troubleshooting and problem-solving skills with the ability to diagnose and resolve common hardware, software, and system issues.</li>
<li>Ability to follow established procedures, safety guidelines, and company policies.</li>
<li>Willingness to learn new technologies, software systems, and tools as part of ongoing professional development.</li>
<li>Strong attention to detail, organization, and time management skills.</li></ul><br>
<p></p>
<p>
If this sounds like you, we would love for you to join our Speedway Team! Please include your resume to help us get to know you better.</p><p></p><p><b><br>
About Speedway Motors:</b></p>
<p>
Speedway Motors is the oldest speed shop in the USA. We&rsquo;re one of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiences they&rsquo;ll remember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: www.speedwaymotors.com.</p></div>

IT Help Desk Technician

ENOVIS

<div></div><div><div>Who We Are</div><div></div><div>
ABOUT ENOVIS&trade;</div><div>
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company&rsquo;s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit <div>www.enovis.com</div>.</div><div></div><div>
What You'll Do</div><div>
ABOUT ENOVIS<br>
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company&rsquo;s extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit <div>www.enovis.com</div> to learn more.</div><div></div><div>
At Enovis&trade; we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence &mdash; with the goal of transforming medical technology as we know it.</div><div>
Because that&rsquo;s how we change the lives of patients for the better. And that&rsquo;s how we create better together. Why work at Enovis? <div>See for yourself</div>.</div><div>
As a key member of the IT Team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.</div><div></div><div>
Job Title:<br>
Desktop Technician - 3</div><div>
Reports To:<br>
Manager, AMER End User Computing (EUC)</div><div>
Location:<br>
Austin, TX</div><div></div><div>
Job Title/High-Level Position Summary:</div><div>
The Desk Support Technician's role is to provide end-user support and maintenance within the organization's desktop and mobile computing environment, as well as its various conferencing systems; and to implement technology aspects of facilities dynamics (office moves and build-outs). This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software, telephones, printers, and mobile computing devices. It also includes testing, setting up, breaking down video and audio conferences, and maintaining the video conferencing systems. The Help Desk Support Technician will participate as a member of the IT Service Desk, providing excellent customer service by troubleshooting problems (in person, by telephone, or via e-mail or other electronic means) in a timely and accurate fashion, and providing end-user assistance where required.</div><div>
Key Responsibilities:</div><ul><li> Provides onsite technical support for enterprise computer systems software, hardware, printers, mobile devices, and network connectivity.</li><li> Installs and configures end user computing devices for onboarding as well as deprovisioning for offboarding.</li><li> Troubleshoots problems associated with hardware, software, printers, mobile devices, or network connectivity as first/second level contact above Service Desk.</li><li> Support onsite teams with conference room and AV needs and troubleshoots AV equipment as issues arise.</li><li> Accountable for tracking assets using corporate asset management tools.</li><li> Responsible for maintaining ticket and request queues in the Enterprise Ticketing System (ServiceNow).</li><li> Assists with support, configuration and installation of operations tools as documented by SMEs (includes Bartender, ProShip, ConnectShip, Oracle)</li><li> Fully knowledgeable about the job while maintaining extensive knowledge in specialized functions</li><li> Contributes to the development of concepts and techniques through Knowledgebase content and support document creation and maintenance.</li><li> Assignments are complex and require judgement and initiative.</li><li> May act independently to determine methods and procedures for new assignments.</li><li> May be a team leader or considered a subject matter expert for their work area.</li></ul><div></div><div><i>
Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.</i></div><div></div><div>
Minimum Basic Qualifications:<br>
<ul><li> Some college or Technical Training preferred</li></ul></div><ul><li> Industry-specific certification in relevant computer languages or software may be required.</li><li> 2-4 years of proven experience in a heavily customer focused IT support position.</li><li> Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.</li><li> Comfortable working in and assisting others through company help desk software, such as BeyondTrust Remote Support in addition to other remote access desktop programs.</li><li> Extensive experience working with different operating systems including Windows and Mac OS.</li><li> Experience with endpoint management software such as Microsoft Azure and Intune.</li><li> Ability to prioritize and manage several milestones and projects efficiently.</li><li> Professional written and interpersonal skills are essential when communicating with customers, clients, and vendors.</li><li> Experience installing and configuring computer systems, printers, and applications for a large company</li></ul><div></div><div>
Travel Requirements:</div><div>
 Up to 10%, as needed</div><div></div><div>
&ldquo;Creating better together&rdquo;. It&rsquo;s the Enovis purpose, and it&rsquo;s what drives us and empowers us every day on a global scale. We know that the power to create better &ndash; for our customers, our team members, and our shareholders &ndash; begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.</div><div></div><div>
What does creating better together mean to us at Enovis? Discover the &ldquo;why&rdquo; behind our purpose, values and behaviors:</div><div>
 <div>Our Enovis Purpose, Values and Behaviors on Vimeo</div></div><div>
We offer a comprehensive benefits package that includes:</div><ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Spending and Savings Accounts</li><li>
401(k) Plan</li><li>
Vacation, Sick Leave, and Holidays</li><li>
Income Protection Plans</li><li>
Discounted Insurance Rates</li><li>
Legal Services</li></ul><div></div><div>
Join us in creating better together.</div><div></div><div>
EQUAL EMPLOYMENT OPPORTUNITY<br>
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees&rsquo; beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</div><div></div><div>
EQUAL EMPLOYMENT OPPORTUNITY<br>
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees&rsquo; beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.</div></div><div></div>

Desktop Technician

Quantum Services Group

<div>Position Description:
<p><b>Join a Growing Team at Quantum Services Group Where IT Never Sleeps</b></p><p>
Quantum Services Group, a leading IT Managed Service Provider based in Auburn Hills, Michigan, is expanding our operations to provide seamless 24/7 support for our clients. As part of this exciting growth, were seeking dedicated professionals who are ready to take their careers to the next level in a dynamic, always-on environment.</p><p>
Were currently hiring for key roles on our overnight and weekend support teams. If you thrive in a fast-paced, problem-solving atmosphere and enjoy the flexibility of non-traditional hours, this is a great opportunity to grow with a company that values reliability, teamwork, and round-the-clock excellence.</p><p><b>
Shift availability and preferences will be discussed during phone and in-person interviews. We offer structured support, onboarding, and scheduling to ensure team successday or night.</b></p><p></p><p><b><br>
JOB TITLE: </b>Help Desk Technician<br>
<b>STATUS:</b> Full-Time<br>
<b>REPORTS TO:</b> IT Director<br>
<b>LOCATION:</b> In Office</p><div></div><div><br>
</div><div><b>SUMMARY:</b> The Help Desk Technician is responsible for handling incoming service requests. This relates to all technology, including but not limited to: workstations, peripherals, servers, VoIP, networks, and vendor specific hardware and software.<br>
</div><div></div><br>
<div><b>ESSENTIAL DUTIES AND REPONSIBILITIES:
</b></div><ul><li>Basic technical support at the network level: WAN and LAN connectivity, routers, switches, access points, firewalls, and security
</li><li>IT Support relating to technical issues involving Microsofts core business applications and operating systems (Office 365, Windows 10, etc.)
</li><li>Basic remote access solution implementation and support: VPN, Remote Desktop
</li><li>Resolve the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
</li><li>System documentation maintenance and review in the ticketing system
</li><li>Communicate with clients regularly: keep clients updated on incident progress and timelines, notifying them of impending changes or agreed outages
</li><li>Answer overflow client calls when Customer Service Representatives are unavailable to do so
</li><li>We believe in documenting all our work and contact with clients. We follow our Standard Operating Procedures and create new ones as necessary. We create a shared consciousness and work as an integrated team.
</li>A good-fit team member comes prepared, understands their skill set and wants to improve it by learning outside of work, and always has the best interest of the customer at heart. This is a fast-paced environment and tasks change each day.<br>
<li>
</li></ul><div></div><br>
<div><b>CRITICAL DEMANDS:
</b></div><ul><li>Travel to client sites to install and support client hardware and network infrastructure
</li><li>Flexibility to provide continued client support after-hours when necessary, in office or client site
</li><li>Must have reliable transportation</li></ul><div></div><div><b><br>
ADDITIONAL DUTIES AND RESPONSIBILITIES:
</b></div><ul><li>Improve client relationships via service, perception, and satisfaction
</li><li>Prompt and accurate turnaround of client requests
</li><li>Ability to work in a team and independently while maintaining effective communication, both written and verbal
</li><li>Work with dispatch and management to ensure on-site requests are planned, documented and prepared in advance
</li><li>Escalate service requests that require higher tier support
</li><li>Responsible for entering time and expenses in the ticketing system as it occurs
</li><li>Understand processes and complete assigned training
</li><li>Understanding of company knowledge base with ability to independently search provided resources
</li>Enter all work as service tickets into the ticketing system<br>
<li>
</li></ul><div></div><br>
<div>KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div><ul><li>Basic understanding of operating systems, business applications, printing systems, and network systems
</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and Client-care
</li><li>Desire to set and achieve professional goals
</li><li>Ability to multi-task and adapt to changes quickly
</li><li>Diagnosis skills of technical issues
</li><li>Troubleshooting: ability to utilize resources for related technical issues and determine priority of the issue
</li><li>Awareness and general understanding of all IT Services provided
</li><li>Understanding of tools, techniques, and methodology used to provide IT services
</li><li>Self-motivated with the ability to work in a ever-changing environment
</li>Typing and proofreading skills to ensure quick and accurate entry of service request details<br>
<li>
</li></ul><div></div><br>
<div><b>EDUCATION AND/OR EXPERIENCE:
</b></div><ul><li>Associates Degree in Computer Science or related field (Preferred)
</li><li>Active Directory Controlled Windows Environments: 1 year (Preferred)
</li><li>Network configuration and troubleshooting experience (Preferred)
</li>Relevant certifications (Preferred)<br>
<li>
</li></ul><div></div><br>
<div><b>PHYSICAL DEMANDS:
</b></div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
</div><div></div><br>
<div>While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.<br>
</div><div></div><br>
<div><b>WORK ENVIRONMENT:
</b></div><div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.<br>
</div><div></div><br>
<div><b>ABOUT QSG:
</b></div><div>At QSG, we pride ourselves on a collaborative office atmosphere, driven to provide the most reliable Managed Services to every client. We treat each client like the only client.<br>
</div><div></div><br>
<div><b>COMMENTS:
</b></div><div>This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.</div></div><p></p>

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