it service desk technician

Boulder Valley School District

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>PROF TECH-IT</div>
</div><div><div>Position Type</div>
</div><div></div><div><div>Location</div>
<div>BVSD
</div></div><div><div>Job ID</div>
<div>16157</div></div></div><div><div><div><div><ul><br>
<li>
</li></ul></div></div>
</div></div></div></div></div></div><div><div><h4 class="jobSectionHeader"><b>Job Description:</b></h4>
<div><div><p>Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets epectations relative to intellectual growth, physical development and social emotional well-being. The district covers approimately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.</p><p><b>
Location</b>: US:CO:BOULDER</p><p><b>
Department:</b> Information Technology<br>
</p><p><b>Position Title:</b> Technician-Service Desk-IT</p><p><b>
Position Start Date: </b>May 26, 2026</p><p><b>
Position Type: </b>Professional Technical</p><p></p><p><b>
FTE: </b>1.00 - 40 hours per week - Regular, ongoing</p><p><b>
Work Schedule: </b>261 Days - 12 Months</p><p></p><p><b>
Salary Range: </b>$62,404 - $93,605</p><p></p><p><b>
Closing Date: </b>May 17, 2026</p><br>
<p></p>
Our People Are Our Strength in BVSD<h4 class="jobSectionHeader"><br>
<b>
Summary:</b></h4><p>
The BVSD IT Service Desk Technician delivers comprehensive technical support for district hardware and software through remote channels, including telephone, chat, and ticketing systems, as well as occasional in-person assistance. This role collaborates on cross-departmental technology initiatives and empowers end-users through targeted training on core district applications.</p><p></p><h4 class="jobSectionHeader"><b>
Responsibilities:</b></h4><ul><li>
 Answer all calls and chats directed to the Service Desk, with the goal of First Call Resolution (FCR). Provide remote desktop support of networked computers, instructional devices, printers and printer software and applications with remote control software (Microsoft SCCM and Chrome Remote Desktop). Provide software and user management support for applications and operating systems including Infinite Campus, Google Apps, Microsoft Office Suite, web browsers, Windows OS, Mac OS, and Chrome OS.</li>
Provide password and Multi-Factor Authentication (MFA) support. Perform phone and voic<li> adds/moves/changes with phone system software. Monitor and assist with resolving network and connectivity issues.</li>
Enter, update and resolve tickets using service management software within the Service Level Agreement (SLA) timeframes. Return voic<li>s that are left in the Service Desk phone queue. Properly escalate identified issues and keep apprised of IT communications. Refer to Knowledge Base articles and documentation.</li>
Write, maintain, and update KnowledgeBase documentation. Collaborate with designated teams regarding the planning and deployment of new technologies. Proactively e<li>plore and communicate technology updates (i.e., applications and tools) with other IT departments for consideration for classroom use.</li><li>
Demonstrate knowledge of educational software programs and show initiative in self-training on a variety of new software and technologies.</li><li>
Perform other duties as assigned.</li></ul><p></p><h4 class="jobSectionHeader"><b>
Qualifications:</b></h4><p><b>
Required:</b></p><p></p><ul><li>
Associates Degree</li><li>
OR</li>
Minimum of two years e<li>perience in troubleshooting and problem resolution of Windows, Apple, and Chrome hardware, software, operating systems and networking.</li><li>
Completed and submitted BVSD online application</li><li>
Must have a valid driver's license and reliable transportation</li><li>
Google Apps Administration Fundamentals; must acquire after 6 months</li><li>
HDI Support Center Analyst; must acquire after 6 months</li><li>
Communicate (read, write, and speak) in English</li></ul><p><b>
Preferred:</b></p><ul><li>
Bilingual Spanish/English</li><li>
ITIL Foundation Certification</li><li>
Demonstrate a desire to support classroom teachers and students in their use of technolog.</li><li>
Knowledge of computers on a variety of operating systems: Windows,, macOS,, Chrome, iOS,and Android Knowledge of computer hardware, software, and peripherals such as PCs, servers, monitors, cables, and network systems.</li>
E<li>perience with installing, configuring, upgrading, troubleshooting, and repairing hardware, peripherals, and software, including cloud software.</li><li>
Knowledge of networking and data communications fundamentals</li></ul><h4 class="jobSectionHeader"><b>
Salary Information:</b></h4><p><b>
Salary Placement</b><b> varies according to eperience and education.</b></p><ul><li><b>Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (eisting employees currently in this unit please refer to the pay range on the </b><b>appropriate salary schedule</b><b>)</b>.</li></ul>
<br>
BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including eperience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and eperience on your application is recommended.<b>
</b><h4 class="jobSectionHeader"><b>Application and Selection Procedure:</b></h4><ul><li><b>
Eternal Candidates:</b> on-line at jobs.bvsd</li><li><b>
Current BVSD Employees: </b>Must through the INFOR portal</li><li>
If you do not have internet access, a computer is available in the Human Resources Division, Education Center, 6500 E. Arapahoe, Boulder, Colorado.</li>
Applications are reviewed to match candidates with position qualifications, with a limited number selected for interviews. For the final selection, employment is contingent upon successful completion of the post-offer screening process, including a background check and possible medical e<li>amination.</li></ul><h4 class="jobSectionHeader"><b>
Benefits &amp; Eligibility:</b></h4><p>
Boulder Valley School District is proud to offer eligible employees ecellent benefits which may include:</p><ul><li>
Free high-quality Health and Dental Coverage</li><li>
Vision Coverage</li><li>
Supplemental Life Insurance</li><li>
Employee Assistance Program</li><li>
Personalized Benefits</li><li>
Identity Theft Protection</li>
Fle<li>ible Spending Plans</li><li>
Retirement Savings Plans</li><li>
EcoPass</li></ul><p><br>
Please see our Benefits Page for information on the benefits we offer and eligibility information.</p>
<p>The Boulder Valley School District is an equal opportunity educational institution and does not unlawfully discriminate on the basis of race, color, ethnicity, se, gender identity/epression, national origin, creed, religion, age, seual orientation, disability or veteran status in admission or access to, and treatment and employment in its educational programs or activities. Inquiries or complaints: BVSD Legal Counsel - 720-561-5903; Office for Civil Rights - http://www2.ed.gov/about/offices/list/ocr/addresses.html</p></div></div></div></div></div>

Technician-Service Desk-IT

Touchmark

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus operations. This role serves as the first point of contact for employees needing technical assistance and plays a critical role in delivering responsive, professional, and solutions-focused IT support across multiple locations.
<br>What You Will Do
<br><ul>
<li>Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, Microsoft 365 applications, and basic network connectivity issues; troubleshoot hardware, software, and user access concerns both onsite and remotely</li>
<li>Support Microsoft 365 services including Outlook, Teams, SharePoint Online, OneDrive, and Office applications; assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration tools within Microsoft Entra ID and Active Directory environments</li>
<li>Respond to support requests received through phone, email, Teams, walk-up, and ticketing systems; accurately log, categorize, prioritize, and document tickets while adhering to established service level expectations</li>
<li>Troubleshoot basic networking and connectivity issues including Wi-Fi, VPN access, DNS/DHCP client-side troubleshooting, printer connectivity, and peripheral support; escalate complex infrastructure issues to Tier 2 teams with detailed documentation</li>
<li>Assist with workstation setup, device deployment, asset inventory tracking, and user onboarding/offboarding support; help maintain endpoint standards and security practices across the organization</li>
<li>Promote strong customer service through professional communication, timely follow-up, and user-focused problem resolution; assist with user training, knowledge base documentation, and security awareness guidance</li>
</ul>
The Ideal Candidate Will
<br><ul>
<li>Have 1–3 years of experience in technical support, help desk, or customer-facing IT roles; entry-level candidates with strong hands-on technical aptitude, certifications, or relevant coursework are encouraged to apply</li>
<li>Demonstrate strong troubleshooting skills across Windows 10/11 environments, Microsoft 365 applications, printers, mobile devices, and endpoint hardware</li>
<li>Be comfortable supporting users in both onsite and remote environments using tools such as ScreenConnect, Quick Assist, or equivalent remote support platforms</li>
<li>Understand foundational networking concepts including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN troubleshooting; recognize when to escalate more advanced networking or infrastructure issues</li>
<li>Have working knowledge of Microsoft Entra ID and Active Directory including password resets, MFA enrollment, account lookups, and basic user account administration</li>
<li>Demonstrate strong customer service and communication skills; remain calm, professional, and patient while assisting users of varying technical ability</li>
<li>Be highly organized with strong documentation habits; maintain accurate ticket updates, resolution notes, and escalation details within the ITSM platform</li>
<li>Understand the importance of cybersecurity and HIPAA awareness in a healthcare and senior living environment; assist users with MFA, phishing awareness, and secure IT practices</li>
<li>Bring a proactive, team-oriented mindset with a willingness to learn and grow within IT operations and infrastructure support</li>
</ul>
Preferred Qualifications
<br><ul>
<li>CompTIA A+ certification strongly preferred; Microsoft 365 Fundamentals (MS-900), ITIL Foundation, or similar certifications are a plus</li>
<li>Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure preferred</li>
<li>Experience supporting users in healthcare, senior living, or multi-site environments is beneficial</li>
</ul>


IT Helpdesk Technician

Western State CAT

<div><p><b>JOB SUMMARY:</b> Assists with the day-to-day support of Western States Equipment&rsquo;s computing environment, providing user assistance with hardware and software issues.
</p><p><b>ESSENTIAL FUNCTIONS:</b></p>
<ul>
<li>Provides first level IT Service Desk support.</li>
<li>Evaluates and resolves end user computer, mobile, and connectivity issues.</li>
<li>Escalates incidents and requests to higher tier level, as appropriate.</li>
<li>Installs and maintains computer hardware, software, and peripherals in a network environment.</li>
<li>Provides on-site and remote user support.</li>
<li>Utilizes departmental tracking systems to track inventory and technical issues.</li>
<li>Assists in researching, testing and implementing new hardware and software solutions.</li>
<li>Performs user administration and provisioning/de-provisioning and permission assignments.</li>
<li>Follows all company policies, procedures, and standards.</li>
<li>Works within and promotes the corporate vision, mission, and values of the organization.</li>
<li>May pursue issue resolutions by working with technology providers.</li>
<li>Provides training to end-users.</li>
<li>Creates and maintains system documentation.</li>
<li>Performs other duties as assigned.</li>
</ul>
<p><b>KNOWLEDGE SKILLS AND ABILITIES:</b></p>
<ul>
<li>Ability to install and troubleshoot PC and mobile device hardware and software.</li>
<li>Ability to assist in root cause problem analysis and resolution.</li>
<li>Ability to troubleshoot basic networking issues.</li>
<li>Ability to assist in implementing new technologies, processes, and procedures.</li>
<li>Excellent customer service and telephone skills.</li>
<li>Good written and verbal communications skills.</li>
<li>Ability to develop and maintain effective working relationships with others.</li>
<li>Ability to organize work, prioritize tasks.</li>
<li>Ability to create system documentation with attention to detail.</li>
<li>Ability to follow established processes and procedures.</li>
<li>Ability to perform off-hours support and maintenance, which may include nights, weekends, and holidays with short notice.</li>
<li>Ability to travel overnight.</li>
<li>Ability to perform job functions with general supervision.</li>
<li>Must be able to communicate (speak, read, comprehend, write in English).</li>
</ul>
<p><b>EDUCATION AND EXPERIENCE:</b></p>
<ul>
<li>Associates degree in Networking, Information Technology, or related field or equivalent experience required.</li>
<li>Two years of end user/desktop Technician experience required.</li>
<li>CompTIA or Microsoft MTA Certifications preferred.</li>
</ul>
<p><b>PHYSICAL CHARACTERISTICS:</b></p>
<ul>
<li>Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.</li>
<li>Must be able to meet all safety requirements for applicable safety policies.</li>
<li>Able to lift up to 50 lbs in accordance with Western States&rsquo; Lifting Safe Work Practice to include amount and</li>
</ul>
<p>Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.</p></div><p></p>

Technical Support Specialist I

GIG Gulf

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 </p>
 <p>
  The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 </p>
 <p>
  The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 </p>
 <p>
  The role requires excellent customer service, communication (written + verbal), and analytical skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Service Desk Agent (Level 1.5) role summarized in 3 points:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 </p>
 <p>
  2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 </p>
 <p>
  3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Service Desk End-User Support
  </strong>
 </p>
 <ul>
  <li>
   Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
  </li>
  <li>
   Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
  </li>
  <li>
   Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
  </li>
  <li>
   Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
  </li>
  <li>
   Provide high-quality resolutions of assigned tickets and managing the expectations of the users
  </li>
  <li>
   Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
  </li>
  <li>
   Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational &amp; Technical Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Communication
  </strong>
 </p>
 <ul>
  <li>
   Act as the 1st point of contact for all IT related issues or requests
  </li>
  <li>
   Build a strong trust relationship with business users across the region
  </li>
  <li>
   Build strong collaboration with level 2 and 3 IT teams
  </li>
  <li>
   Create and update documentation for end-users when needed for known issues/requests
  </li>
 </ul>
 <p>
  <strong>
   IT Support
  </strong>
 </p>
 <ul>
  <li>
   Create and modify user accounts for Active Directory and all applications
  </li>
  <li>
   Install end-user software (licensing validity and availability checks)
  </li>
  <li>
   Deployment of new applications (and/or upgrades) and follow-up
  </li>
  <li>
   Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
  </li>
  <li>
   Manage applications permissions changes for end-users
  </li>
  <li>
   Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
  </li>
  <li>
   Troubleshooting of printer issues
  </li>
  <li>
   Call center system support
  </li>
  <li>
   Mobile management enrollment and activation
  </li>
  <li>
   Shared folders permissions management
  </li>
 </ul>
 <p>
  <strong>
   Security
  </strong>
 </p>
 <ul>
  <li>
   Ensure full compliance with the Information Security policy and procedures
  </li>
  <li>
   Review encryption and antivirus definition status and remediate any issues
  </li>
  <li>
   Administrative Privileges management
  </li>
  <li>
   Ensure that all provided laptops have the necessary physical security measures
  </li>
  <li>
   Scan computers for virus infection
  </li>
  <li>
   Provide physical access to staff and visitors as necessary.
  </li>
 </ul>
 <p>
  <strong>
   Network and Telecom
  </strong>
 </p>
 <ul>
  <li>
   Troubleshoot end-user internet issues
  </li>
  <li>
   Local area network and Ethernet connections support
  </li>
  <li>
   Wireless network access basic support
  </li>
  <li>
   Headset phone and softphone setup for call center staff
  </li>
  <li>
   VPN configuration and troubleshooting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Requirements:
  </strong>
 </p>
 <p>
  <strong>
   Communication and Soft Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
  </li>
  <li>
   Conflict Resolution &ndash; ability to resolve problems and complex situations
  </li>
  <li>
   Active listening and empathy &ndash; ability to listen and understand users to address their needs
  </li>
  <li>
   Team player &ndash; ability to work with a team and influence a positive collaborative culture
  </li>
  <li>
   Ability to prioritize workload appropriately based on the impact on the business
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
  </li>
  <li>
   Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
  </li>
  <li>
   Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
  </li>
  <li>
   Excellent knowledge of Microsoft Office products including O365, Teams, Intune
  </li>
  <li>
   Familiarity with network architecture, LAN network protocols and client-server business applications
  </li>
  <li>
   Familiarity with Citrix and remote desktop or any VDI platform
  </li>
  <li>
   Familiarity with Distributed File Sharing
  </li>
  <li>
   Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
  </li>
  <li>
   Good understanding of ITIL framework or any other service management framework
  </li>
  <li>
   Excellent understanding of IT service management tools and ticketing system
  </li>
  <li>
   Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
  </li>
  <li>
   Knowledge of using remote access tools for remote troubleshooting
  </li>
  <li>
   Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
  </li>
  <li>
   Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
  </li>
  <li>
   Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
  </li>
  <li>
   5+ years&rsquo; experience in an IT Service Desk role
  </li>
  <li>
   ITIL v3/v4 Foundation Certification
  </li>
  <li>
   MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
  </li>
 </ul>
 <p>
 </p>
</div>


IT Service Desk Agent

EMR USA Metal Recycling

<b>About Us:</b><br>
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
<br><br>
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
<br><br>
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
<br><br>
EMR is seeking a Junior IT Service Desk Analyst to provide frontline technical support to employees across the organization. This role is ideal for someone early in their IT career who has a strong interest in technology, enjoys solving problems, and wants hands-on experience supporting hardware, software, and network systems. The Junior IT Service Desk Analyst serves as a key resource for troubleshooting technical issues, configuring equipment, and ensuring employees have the tools they need to work efficiently. This position pays $23/hr and will be worked 100% onsite in Camden, NJ. The expected schedule is Monday through Friday 8am to 5pm with one rotating Saturday a month 7am to 1pm.
<br>Key Responsibilities
<br><ul>
<li>Respond to and prioritize employee requests related to hardware, software, networking, telephone, and technology issues</li>
<li>Image and configure desktop and laptop computers to company standards</li>
<li>Install operating systems and required software applications</li>
<li>Provide desktop support for Microsoft Office products and business applications</li>
<li>Perform basic Microsoft Exchange administration, including mailbox creation and permission management</li>
<li>Communicate clearly with users to manage expectations and provide updates</li>
<li>Ensure timely resolution of service desk tickets with proper follow-through</li>
<li>Promote and support company information security practices</li>
<li>Occasionally provide on-site or field technical support</li>
<li>Assist with additional IT projects and duties as assigned</li>
</ul>
Qualifications
<br><ul>
<li>Passion for technology and learning new systems</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Ability to work both independently and collaboratively within a team</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple requests and prioritize effectively</li>
<li>Basic understanding of:</li>
<li>TCP/IP networking</li>
<li>LAN and WAN network topology</li>
<li>Customer-service mindset with a focus on user experience</li>
<li>Ability to lift up to 50 lbs. when deploying equipment</li>
<li>High School Diploma or GED required</li>
<li>IT certifications (CompTIA A+, Network+, Microsoft, etc.) preferred</li>
</ul>
#LI-Onsite
<br>IND01
<br><br>
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
<br><br>
<ul>
<li>E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.</li>
</ul>


Junior IT Service Desk Analyst

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Technical writing skills
  </li>
  <li>
   Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  </li>
  <li>
   Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  </li>
  <li>
   ServiceDesk/CRM/ITSM tools experience preferred
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results
  </li>
  <li>
   Basic knowledge of ITIL Framework
  </li>
  <li>
   Knowledge of fundamental operations of relevant software, hardware and other equipment
  </li>
  <li>
   Attentive to customer concerns and render services with positive attitude
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  </li>
  <li>
   Available to work in Flexible shift timings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tackle issues and service requests reported via calls
  </li>
  <li>
   Diagnose and resolve issues and requests, reported through emails
  </li>
  <li>
   Carefully follow through the email threads and manage them in Outlook shared mailbox
  </li>
  <li>
   Respond with proficient technical writing skills
  </li>
  <li>
   Accurately maintaining the log and track of reported issues and requests via unique tickets
  </li>
  <li>
   Assignment of tickets to correct teams
  </li>
  <li>
   Ensure completing the cycle of tickets (open to end)
  </li>
  <li>
   Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  </li>
  <li>
   Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  </li>
  <li>
   Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  </li>
  <li>
   Providing/troubleshooting VPN services for remote users
  </li>
  <li>
   Providing onsite and remote help using VNC/Team Viewer utility
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  </li>
  <li>
   Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
  </li>
 </ul>
</div>


Customer Services Specialist

ACTS360

<div><p><b>Job Title:</b> MSP Help Desk Technician 1</p><p><b>
Department:</b> Operations / Help Desk Services</p><p><b>
Reports To:</b> Service Desk Coordinator</p><p><b>
Job Type: </b>Permanent, full-time position</p><p><b>
Job Location:</b> Plant City, FL</p><p><b>
Pay Details: </b>Starting at $38,500.00 annually plus bonuses for certificate completion</p><p></p><p>
ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.</p><p></p><p>
To be great at this role, you must be willing to pursue and pass entry level IT certificates including, but not limited to, the CompTIA A+, CompTIA Network+, CompTIA Security+, and the Microsoft AZ900 / MS900.</p><p></p><p>
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Active participation in the Help Desk 1 phone queue</li><li>
Provide first-level contact to end users in a clear and professional manner</li><li>
Create and accurately code service tickets</li><li>
Identify and redirect urgent tickets to the appropriate resources</li><li>
Work through assigned tickets and enter appropriate time entries</li><li>
Troubleshoot and resolve end user or infrastructure technical issues</li><li>
Follow up with customers and see problems through to resolution</li><li>
Ensure proper recording, documentation, and closure of ticket information</li><li>
Maintain awareness of ongoing issues and be proactive in customer notification</li><li>
Recommend modifications or improvements to client environments</li><li>
Properly escalate unresolved tickets to the next level of support</li><li>
Preserve and grow your knowledge of Help Desk procedures, products, and services</li><li>
Onsite dispatching as needed or directed</li><li>
Active participation in the On Call rotation</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Strong written and verbal communication skills.</li><li>
Basic understanding of computer systems, networks, and troubleshooting techniques.</li><li>
Ability to work independently and as part of a team.</li><li>
Customer-oriented mindset with a passion for helping others.</li><li>
Ability to lift and install IT equipment.</li><li>
Must be authorized to work in the United States.</li><li>
In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Previous experience in a customer service or technical support role</li><li>
Completion of relevant IT certifications such as A+, Network+, Security+, and / or MS-900</li></ul><p></p><p>
Please Note: Successful applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.</p><b><br>
Benefits</b><br>
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA) and Matching</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
</ul><p></p><p><i>We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</i></p></div>

MSP Help Desk Technician I

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