it service desk technician

DigiSay

<div>
 The Big Picture
 <br/>
 <br/>
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 <br/>
 <br/>
 Job Role
 <br/>
 <br/>
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
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 <br/>
 Main
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
  </li>
  <li>
   Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
  </li>
  <li>
   Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
  </li>
  <li>
   Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
  </li>
  <li>
   Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
  </li>
  <li>
   Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
  </li>
  <li>
   Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
  </li>
  <li>
   Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
  </li>
  <li>
   Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
  </li>
  <li>
   Strong problem-solving and analytical skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Customer-service oriented with attention to detail and patience when handling user issues.
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
  </li>
  <li>
   1-3 years of Experience in relevant field.
  </li>
  <li>
   Very good self learning and problem solving skills.
  </li>
  <li>
   Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
  </li>
 </ul>
</div>


IT Help Desk

MEEZA QSTP

<div>
 <p>
  <strong>
   Service Desk Analyst
  </strong>
 </p>
 <p>
  The primary responsibilities of the Service Desk Analyst:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Functional Responsibilities:
 </p>
 <ul>
  <li>
   Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
  </li>
  <li>
   Provide telephone and email support for clients and users.
  </li>
  <li>
   Proactively monitor support mailboxes and log in to the system.
  </li>
  <li>
   Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
  </li>
  <li>
   Create, document, and review work instructions to help deal with similar incidents and requests.
  </li>
  <li>
   Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
  </li>
  <li>
   Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
  </li>
  <li>
   Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
  </li>
  <li>
   Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
  </li>
  <li>
   Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Experience
  </strong>
 </p>
 <p>
  Academic &amp; Professional Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving abilities to diagnose and resolve customer issues.
  </li>
  <li>
   Excellent written and verbal communication skills, with a keen focus on effective customer service.
  </li>
  <li>
   Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
  </li>
  <li>
   Hands-on experience with Microsoft Operating Systems and the Office suite.
  </li>
  <li>
   Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
  </li>
  <li>
   Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
  </li>
  <li>
   Knowledge of fundamental IT security principles.
  </li>
  <li>
   Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
  </li>
  <li>
   Proficiency in Microsoft Active Directory, Exchange, and O365.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Analyst

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><div>
We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours.<br>
<br>
<ul><li>Provide hardware and software IT support and technical education to end users, both remotely and onsite.</li><li>Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions.</li><li>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.</li><li>Support user requests, perform break/fix or remote installations as needed.</li><li>Support AV for internal and customer-facing events.</li><li>Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified.</li><li>Have a deep understanding of defined team metrics and take actions based on current trends in Service.</li><li>Document systems and ensure continuous process improvement.</li><li>Display learning agility by actively seeking answers when technically challenged.</li><li>Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements.</li></ul></div><p>
Qualifications</p><ul><li>Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred.</li><li>Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures.</li><li>Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace.</li><li>Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.</li><li>Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.</li><li>Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.</li></ul><p>
Skills</p><ul><li>Effective interpersonal communication skills with a high degree of empathy are a must.</li><li>Can deliver outstanding customer service and provide simplified explanations of complex technical issues.</li><li>Applies critical thinking and root cause analysis to complex end-user requests and incidents.</li><li>Ability to support others in a team environment, as well as the ability to work with limited supervision.</li><li>Adapts well to ever-changing needs and business processes.</li><li>Ability to facilitate or teach is highly preferred.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range:<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
<br>
<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Service Desk L1 Technician

Capgemini

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div>Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
</div></div><div><div><h2 class="jobSectionHeader"><b>Job Description - Grade Specific
</b></h2></div><div>Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to&Atilde;&#130;&Acirc; deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.</div></div></div></div>

Major Incident Management

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Technical writing skills
  </li>
  <li>
   Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  </li>
  <li>
   Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  </li>
  <li>
   ServiceDesk/CRM/ITSM tools experience preferred
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results
  </li>
  <li>
   Basic knowledge of ITIL Framework
  </li>
  <li>
   Knowledge of fundamental operations of relevant software, hardware and other equipment
  </li>
  <li>
   Attentive to customer concerns and render services with positive attitude
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  </li>
  <li>
   Available to work in Flexible shift timings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tackle issues and service requests reported via calls
  </li>
  <li>
   Diagnose and resolve issues and requests, reported through emails
  </li>
  <li>
   Carefully follow through the email threads and manage them in Outlook shared mailbox
  </li>
  <li>
   Respond with proficient technical writing skills
  </li>
  <li>
   Accurately maintaining the log and track of reported issues and requests via unique tickets
  </li>
  <li>
   Assignment of tickets to correct teams
  </li>
  <li>
   Ensure completing the cycle of tickets (open to end)
  </li>
  <li>
   Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  </li>
  <li>
   Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  </li>
  <li>
   Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  </li>
  <li>
   Providing/troubleshooting VPN services for remote users
  </li>
  <li>
   Providing onsite and remote help using VNC/Team Viewer utility
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  </li>
  <li>
   Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
  </li>
 </ul>
</div>


Customer Services Specialist

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

Zen Interactive Technologies

<br><b> Systems Network Engineer<br>
</b><p> <br>
 Location: UAE <br>
 Job Type : Full - Time <br>
 <b>Note :</b> UAE Driving License Mandatory <br>
 </p>
<div><b style="font-size: 11px;"><br></b></div><div><b style="font-size: 11px;">Job Overview</b></div><p>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential.<br> </p>
Key Responsibilities<br><p>
 <b>1. </b>Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security.<br>
 <b>2. </b>Analyze and resolve incidents as per SLA; contribute to root cause analysis.<br>
 <b>3. </b>Act as liaison with vendors and technical teams for effective service delivery.<br>
 <b>4. </b>Fulfill IT service requests, including installations, reconfigurations, and relocations.<br>
 <b>5. </b>Maintain accurate documentation and reports for incidents and service reviews.<br>
 <b>6. </b>Implement regular maintenance of devices to minimize incidents.<br>
 <b>7. </b>Execute LAN/WAN/VPN/WiFi setups following technical procedures.<br>
 <b>8. </b>Implement and troubleshoot VOIP/IP telephony and SIP issues.<br>
 <b>9. </b>Perform packet analysis using Wireshark for advanced network troubleshooting.<br>
 <b>10. </b>Follow proper escalation procedures and suggest process improvements.<br> </p>
Technical Experience<br><p>
 <b>1. </b>Experience as Technical Support, Server/Desktop Support, or Help Desk Technician.<br>
 <b>2. </b>Windows and Linux OS administration skills.<br>
 <b>3. </b>Firewall and VPN configuration knowledge.<br>
 <b>4. </b>Familiarity with VMware environments.<br>
 <b>5. </b>VOIP/IP telephony and SIP-based troubleshooting.<br>
 <b>6. </b>Packet analysis proficiency using Wireshark.<br>
 <b>7. </b>Troubleshooting systems, mobile, and other devices.<br>
 <b>8. </b>Remote desktop and help desk software familiarity.<br> </p><p><br></p><b>
Skills &amp; Qualifications<br></b><p>
 <b>1. </b>Excellent problem-solving and analytical abilities.<br>
 <b>2. </b>Strong communication skills, both written and verbal.<br>
 <b>3. </b>Detail-oriented with strong organizational skills.<br>
 <b>4. </b>Bachelor's degree in IT, Computer Science, or related field.<br>
 <b>5. </b>Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus.<br>
 <b>6. </b>Minimum 5+ years of experience in a similar role.<br>
 <b>7. </b>Valid UAE driving license is mandatory.<br> </p>
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Systems Network Engineer

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