it service desk technician

DigiSay

<div>
 The Big Picture
 <br/>
 <br/>
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 <br/>
 <br/>
 Job Role
 <br/>
 <br/>
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 <br/>
 <br/>
 Main
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
  </li>
  <li>
   Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
  </li>
  <li>
   Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
  </li>
  <li>
   Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
  </li>
  <li>
   Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
  </li>
  <li>
   Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
  </li>
  <li>
   Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
  </li>
  <li>
   Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
  </li>
  <li>
   Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
  </li>
  <li>
   Strong problem-solving and analytical skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Customer-service oriented with attention to detail and patience when handling user issues.
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
  </li>
  <li>
   1-3 years of Experience in relevant field.
  </li>
  <li>
   Very good self learning and problem solving skills.
  </li>
  <li>
   Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
  </li>
 </ul>
</div>


IT Help Desk

MEEZA QSTP

<div>
 <p>
  <strong>
   Service Desk Analyst
  </strong>
 </p>
 <p>
  The primary responsibilities of the Service Desk Analyst:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Functional Responsibilities:
 </p>
 <ul>
  <li>
   Ensure full availability of Service Desk telephone, email, and other channels of support during their shift.
  </li>
  <li>
   Provide telephone and email support for clients and users.
  </li>
  <li>
   Proactively monitor support mailboxes and log in to the system.
  </li>
  <li>
   Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in to the service desk tool.
  </li>
  <li>
   Create, document, and review work instructions to help deal with similar incidents and requests.
  </li>
  <li>
   Take full ownership of all open Incidents and Service Requests and update them daily at a minimum.
  </li>
  <li>
   Support Workplace Services in providing remote support to resolve users&rsquo; issues. Educate end-users on technology best practices, self-help resources, and preventive measures to enhance their knowledge and reduce recurring incidents.
  </li>
  <li>
   Maintain accurate and up-to-date documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing among the service desk team.
  </li>
  <li>
   Ensure that Service Desk operations directly contribute to strategic business objectives by minimizing downtime, enhancing user productivity, and supporting the continuous operation of critical IT services.
  </li>
  <li>
   Align all activities with IT and service management goals, ensuring that every service desk interaction contributes to MEEZA's overall business success and customer satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Experience
  </strong>
 </p>
 <p>
  Academic &amp; Professional Qualifications:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or equivalent.
  </li>
 </ul>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   3-4 years of experience in delivering remote IT support via telephone and remote support tools within an IT Service Provider environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving abilities to diagnose and resolve customer issues.
  </li>
  <li>
   Excellent written and verbal communication skills, with a keen focus on effective customer service.
  </li>
  <li>
   Customer oriented mindset, meticulous attention to detail, along with empathy and patience, to consistently deliver high-quality support to clients.
  </li>
  <li>
   Hands-on experience with Microsoft Operating Systems and the Office suite.
  </li>
  <li>
   Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
  </li>
  <li>
   Knowledge of IT Service Management principles, ITIL V4 Foundation certification.
  </li>
  <li>
   Knowledge of fundamental IT security principles.
  </li>
  <li>
   Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
  </li>
  <li>
   Proficiency in Microsoft Active Directory, Exchange, and O365.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Familiarity with various network systems, including CISCO IPT, VPN services, and basic first-level network troubleshooting skills.
  </li>
  <li>
   <strong>
    Preferred
   </strong>
   : Experience or knowledge of SCCM, Intune, BitLocker, and endpoint security is highly recommended.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Analyst

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

Sysco

Job Description <br><p><strong>Service Desk Analyst<br> Hybrid - Ashford, Belfast or London</strong></p><p>Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.</p><p>Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations  click apply for full job details

Service Desk Analyst (French or Swedish speaking)

KERZNER INTERNATIONAL LIMITED

<p>As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</p>
<p>Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion. </p>

Agent, Information Technology Helpdesk

SWBC

<div><div>SWBC is seeking a talented individual that monitors, troubleshoots, and provides incident management updates utilizing various production system monitoring packages; and communicates and alerts teams as necessary. In addition to performing IT monitoring duties, this position is involved in cross training on the IT Service Desk.</div><div></div><div><i>
Why you'll love this role:</i></div><div></div><div>
In this role you&rsquo;ll be a vital part of the team responsible for maintaining SWBC&rsquo;s technical infrastructure. This role is fast paced and exciting, often requiring you to speak to many business and IT leaders alike and exposing you to all facets of technology.<br>
<br>
<i>Essential duties include the following:</i></div><ul><li>
Monitors production systems with various tools such as SolarWinds Orion/WPM, Splunk, AppDynamics, and various other in-house platforms.</li><li>
Troubleshoot and identify discrepancies and optimization possibilities and provides communication and/or findings to the appropriate teams.</li><li>
Diagnoses and takes corrective action as needed on monitoring tools and updating error listing(s).</li><li>
Takes responsibility for outages from start until resolution; communicates updates, changes, and root cause once issues are resolved.</li><li>
Creating and updating essential team notes and documentation.</li><li>
Assists in monitor team projects as assigned.</li><li>
Creates tickets for service interruptions.</li><li>
This is a hybrid position that will require 1 &ndash; 5 days in office depending on the business needs.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><i>
Serious candidates will possess the minimum qualifications:</i></div><ul><li>
High School diploma or equivalency.</li><li>
A+ Certificate preferred.</li><li>
Two or more years experience, Operations/ITSM/Incident Management background preferred.</li><li>
Strong interest in technical fields such as Information Technology, System or Network Engineering, or hardware integration preferred.</li><li>
Working knowledge of Microsoft Word and Excel.</li><li>
Knowledge of financial institution lending and service operations and/or the insurance industry preferred.</li><li>
Strong interpersonal skills.</li><li>
Strong written and verbal communication skills.</li><li>
Strong analytical skills with the ability to assess a question, risk, or an issue and respond appropriately and accurately.</li><li>
Strong detail orientation and problem resolution skills.</li><li>
Able to learn other software support skills in support of the network is preferred.</li><li>
Able to sit for long periods of time while performing essential duties.</li><li>
Able to lift 10-20 lbs. of reports, paper, and/or files.</li></ul><div></div><div><i>
SWBC offers*:</i></div><ul><li>
Competitive overall compensation package</li><li>
Work/Life balance</li><li>
Employee engagement activities and recognition awards</li><li>
Years of Service awards</li><li>
Career enhancement and growth opportunities</li><li>
Leadership Academy and Mentor Program</li><li>
Continuing education and career certifications</li><li>
Variety of healthcare coverage options</li><li>
Traditional and Roth 401(k) retirement plans</li><li>
Lucrative Wellness Program</li></ul><div></div><ul><li><i>Based upon employee eligibility</i></li></ul><div></div><div><i><br>
Additional Information:</i></div><div></div><div><br>
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.</div><div></div><div><br>
Please note, SWBC does not hire tobacco users as allowed by law.</div><div></div><div><br>
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.</div></div>

Part - Time Monitoring Analyst

HonorHealth

<div>Overview:
<div>
Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.</div>
Responsibilities: <b>Job Summary</b><br>
The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate. In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.<br>
<b>Essential Functions</b><br>
<ul><li>
Provides end user application support, defines &amp; documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access &amp; provisioning, installs &amp; deploys applications. Documents and submits new content to the knowledgebase.
</li><li>Uses communication skills to listen to, identify &amp; address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers &amp; all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
</li><li>Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.</li><li>
Completes IT Governance &amp; IT project job assignments to ensure achievement of established project milestones.</li><li>
Performs other duties as assigned.</li></ul><b>
Education</b><br>
<ul><li>
Associate's Degree or 2 years' work related experience in Computer Science, Information Systems, or a related discipline. - Preferred</li><li>
High School Diploma or GED - Required</li></ul><b>
Experience</b><br>
<ul><li>
1 year relevant experience - Required</li><li>
2 years experience in Networking and Active Directory. Experience in a Healthcare environment. - Preferred</li></ul><b>
Licenses and Certifications</b><br>
<ul><li>
HDI Support Center Analyst, A+, ITIL Foundation - Preferred</li></ul>
Facility: HonorHealth Support Services Department: IT Customer Service Work Hours: Sun-Wed 8am-6:30pm Shift: Day Position Type: Full-Time</div>

Service Desk Analyst I

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