it service management analyst

Everforth ECS

<div>ECS is seeking a Senior Analyst to work remotely.
 
 
ECS is seeking a Senior Analyst to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters. They will analyze and document business and system processes, design and implement KM frameworks, and identify opportunities for improvement and modernization. The ideal candidate demonstrates strong organizational, communication, and analytical skills, and is adept at collaborating with both technical and business stakeholders.

Key Responsibilities:
<ul>
<li>Strategy &amp; Governance: Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS).</li>
<li>Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation.</li>
<li>System Optimization: Configure and maintain KM platforms (e.g., SharePoint, ServiceNow) to improve searchability and user experience.</li>
<li>Stakeholder Collaboration: Work with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and promote best practices.</li>
<li>Compliance &amp; Analytics: Ensure data compliance with legal standards; analyze usage metrics to evaluate KM effectiveness.</li>
<li>Requirements Gathering: Lead collaborative sessions with IT and business stakeholders to gather and document requirements for new systems and solutions.</li>
<li>Process Improvement: Collaborate with IT partners at DHS to assess the current IT landscape and identify process improvement opportunities.</li>
<li>Architecture &amp; Documentation: Develop architectural diagrams illustrating current and future state systems; prepare presentation materials for technical and non-technical stakeholders.</li>
<li>Analysis: Conduct requirements and comparative analyses to identify process gaps and improvement areas.</li>
<li>Agile Facilitation: Facilitate Agile ceremonies, including daily scrums, sprint planning, sprint reviews, and retrospectives.</li>
<li>Project Tracking: Develop and maintain Jira boards to provide program leadership and team members with clear visibility into project progress and outstanding tasks.</li>
</ul>
Salary Range: 100,000-125,000

General Description of Benefits
Requirements:
<ul><li>Must be a U.S. Citizen.</li>
<li>Must be able to obtain a Public Trust Clearance.</li>
<li>Bachelor's Degree in Information Technology Management or related field.</li>
<li>5+ years of experience in knowledge management, IT service management, management consulting, or systems analysis/design for information systems.</li>
<li>Experience leading system modernization, migration, and organization-wide initiatives.</li>
<li>Proficiency with platforms such as SharePoint, ServiceNow, or other content management systems.</li>
<li>Strong writing, organizational, communication, analytical, and problem-solving skills.</li>
<li>Experience in project management and strategic planning.</li>
<li>Ability to communicate complex policy or technical information to varied audiences.</li>
<li>Ability to work independently and collaboratively within a team.</li>
<li>Analytical skills to analyze data compliance and policy requirements.</li>
<li>Experience with MS Office Suite, SharePoint Designer, or HTML5.</li>
<li>Understanding of KCS, ITIL, and data governance standards.</li>
<li>Bachelor's Degree in Information Technology Management or related field.</li>
</ul>
 
Req Benefits:
<div>Benefits - Everforth ECS</div></div>

Senior Analyst

RWJBarnabas Health

<div>Req #: 0000244131
 
Category: Information Technology and Systems / Clinical Informatics
 
Status: Full-Time
 
Shift: Day
 
Facility: RWJBarnabas Health Corporate Services
 
Department: IT&amp;S Service Management
 
Pay Range: $100,619.00 - $142,124.00 per year
 
<div><div>Location:
</div><div>95 Old Short Hills Road, West Orange, NJ 07052</div> 
</div> 
<div>Job Title: Application Analyst III
Location: SBC Corporation
Department Name: IT&amp;S Service Management
Req #: 0000244131
Status: Salaried
Shift: Day
Pay Range: $100,619.00 - $142,124.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Application Analyst III is primarily responsible for supporting the design and build of the designated application.
They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. 
They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I &amp; II.
The Application Analyst III is responsible for the installation, upgrades and the configuration of the application.
The Application Analyst III assists in the coordination of customer support activities.
The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives.
The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base.
The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period. 
Qualifications:
Education:
Preferred: Bachelor s degree or equivalent years of relevant work experience
Minimum: Associate s degree with four or more years of relevant work experience
Work Experience:
Preferred 5+ years prior system build experience
Demonstrated ability to support and develop the application and mentor others
Previous experience working with specified customer base,
Ability to handle moderate complexity of work with minimal supervision
Licenses and Certifications:
Minimum: Certification in specified application as applicable;
Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable,
For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid 
Responsibilities 
The Application Analyst III is the primary support for the assigned application(s),
In addition to the duties discussed in the Role Description, the Analyst is responsible for the following: 
1) Executing Application Design and Build:
Participation of ITAM applications,
Coordinates with ServiceNow Team to optimize ITAM application capabilities and workflows,
Utilizes external resources for best practice builds and solutions,
Performing thorough review of all Foundation Build and operational requested content and workflows for ITAM applications,
Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders,
Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the ITAM system build,
Oversee and/or perform analysis of necessary ITAM application modifications,
Works with minimal supervision to accomplish tasks and objectives,
Acts as a resource for Application Analyst I &amp; II by coaching, and developing ITAM Analysts to ensure accurate asset data, strong governance practices, and consistent execution of ITAM processes across all assigned sites,
Support the development of Change Readiness demonstrations and documentation
2) Application Support:
Provides high level go live and post implementation support for ITAM applications, including advanced functionality, integrations, and downstream impacts,
Serves as the primary ITAM application representative in Integrated Area Workgroups, ensuring alignment with enterprise standards and asset governance,
Demonstrates deep subject matter expertise across ITAM domains, including asset lifecycle management, compliance, reconciliation, and reporting,
Partners with customers and technical teams to define, refine, and prioritize enhancement requirements, ensuring business and regulatory needs are met,
Owns and maintains continuous documentation of system configurations, enhancements, and ITAM policy and process updates,
Leads investigation and resolution of complex ITAM issues and audit findings, including root cause analysis and corrective action planning,
Proactively identifies problems and opportunities within scope, driving resolution without requiring escalation when appropriate,
Acts as a knowledge resource and preceptor for ITAM staff, promoting consistent practices and skill development,
Reviews and validates work performed by newly certified analysts and Level 1 and Level 2 analysts to ensure accuracy, completeness, and adherence to standards,
Maintains awareness of industry trends, ITAM tooling enhancements, and emerging risks, assessing potential impact to the enterprise and recommending actions,
3) Documentation and Communication:
Ensures strict adherence to ITAM policies, procedures, and governance standards, including hardware and software lifecycle management, license compliance, and asset data integrity,
Enforces procedures for managing offline, non networked, and sensitive assets, ensuring complete documentation, chain of custody controls, and risk mitigation,
Communicates directly with customers regarding ticket status, resolution outcomes, and constraints when requests cannot be fulfilled,
Documents key decisions, issues, and risks in designated trackers during system builds and project initiatives,
Supports application and data governance activities, including development of business cases and supporting rationale for ITAM related decisions,
Maintains version control for workflows, decision logs, and issue/risk trackers to ensure audit readiness and traceability,
Oversees resolution of routine issues and roadblocks, escalating complex or high risk items in accordance with governance and management protocols,
Provides timely and clear communication to management to support informed escalation and decision making,
Delivers clear, concise oral and written communications to project teams and stakeholders
Key Competencies
Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,
Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
Learning: the ability and willingness to learn new software and systems
Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures 
Perform other duties as assigned 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees&rsquo; physical, emotional, social, and financial health. 
<ul><li>
Paid Time Off (PTO)
</li><li>Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul> 
Choosing RWJBarnabas Health! 
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. 
Equal Opportunity Employer 
#LI-KS1</div> 

 
RWJBarnabas Health is an Equal Opportunity Employer</div>

Application Analyst III

Leidos

<div>Description
The NASA AEGIS Program has an immediate need for a Business Integration Analyst. The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management are applied and used across the enterprise to ensure adherence of ITIL practices and drive high levels of accuracy. The AEGIS Program provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide.
This team also leads the effort to integrate AEGIS&rsquo; services within NASA&rsquo;s Enterprise Service Desk (ESD) and AEGIS&rsquo; Service Management tools. This is accomplished by Service Request Management, Service Catalog Management, Knowledge Management, Change Management, and Configuration Management processes while collaborating with the ESD to create a positive user experience when ordering AEGIS services and request fulfillment of services by AEGIS.
Labor Category Description
Professional-level Business Integration Analyst support. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Primary Skills/Responsibilities<ul><li>Leverage processes, utilizing ITIL best practices to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.</li><li>Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of quality, value, flexibility, and visibility to the organization.</li><li>Responsible for the development, improvement, standardization, and execution of process integration from an Enterprise perspective and collaboration with stakeholders to aid process design and improve efficiency of NASA processes.</li><li>Transform AEGIS to utilize best practices in the ITIL Framework and work with ITIL process stakeholders to improve efficiency of processes across AEGIS.</li><li>Gather and define requirements in the form of User Stories for AEGIS service requests and collaborate with ServiceNow agile teams.</li><li>Collaborate with Change Management teams and Developer Teams to build Service Request fulfillment workflows.</li><li>Main POC for Knowledge Articles and facilitate updates to Knowledge articles based on end user feedback and/or process changes.</li><li>Provide metrics/reporting to management and utilize data analytics.</li><li>Author, maintain, and review AEGIS process documents and work with stakeholders for accuracy and completion.</li><li>Facilitate collaboration between AEGIS and other NASA organizations.</li><li>Perform Change Management and Configuration Management duties as needed.</li></ul>
Basic Qualifications/Responsibilities
Educational Requirements:
BS Degree and 4+ years of experience. Additional years of experience may be substituted in lieu of experience.<ul><li>Works independently to achieve day-to-day objectives within Service Management processes to deliver operational results.</li><li>Update existing Service Management systems&rsquo; tickets and Configuration Item fields.</li><li>Apply ITIL principles, methods, techniques, and best practices to configuration management and change management.</li><li>Experience with Change Management.</li><li>Experience with Hardware (HW) or Software (SW) asset management.</li><li>Good people skills and able to work with co-workers during intense periods of scheduled mandated deliverables.</li><li>Good writing and oral skills.</li><li>Be able to present in front of an audience that can include high level customers.</li><li>ITIL Foundations Certification.</li><li>Experience with ServiceNow applications.</li><li>Experience with BMC Remedy applications.</li><li>Experience writing User Stories for Agile teams.</li><li>Process development and improvement skills.</li><li>Demonstrate basic understanding of Enterprise process implementation and execution.</li><li>Basic understanding of IT networks and communication systems.</li><li>Proficient in Microsoft Office suite of applications.</li><li>Ability to maintain good working relationship with customer counterparts.</li></ul>
Must be able to obtain and maintain a public trust clearance.
Preferred Qualifications<ul><li>Comprehensive subject matter expert knowledge of the principles, methods, and techniques used in change, configuration, release, and asset management support.</li><li>Comprehensive knowledge of and familiarity with change management software applications, BMC Remedy and ServiceNow.</li><li>Understanding of NASA&rsquo;s IT environment</li><li>ITIL Managing Professional or ITIL Intermediate Certifications</li><li>Understanding of ServiceNow Flow Designer and/or Change Management and Configuration Management modules.</li><li>ServiceNow Certified System Administrator certification</li></ul>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.<h2 class="jobSectionHeader">
Original Posting:</h2>
April 13, 2026 
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.<h2 class="jobSectionHeader"> 
Pay Range:</h2>
Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</div>

Business Analyst

Ascend Back Office Solutions

<div><h2 class="jobSectionHeader">What this role is</h2>

Ascend is a healthcare management company building the operational infrastructure behind a growing concierge home health practice in South Florida. We support medically complex clients across Miami-Dade and Broward Counties. We are building the systems that make this business scalable and consistent, and we want an economics-minded analyst to help build them. 


You will work directly with our Director of Operations and leadership team. You will learn how a premium healthcare management operation creates value, how it measures whether it is working, and how it builds systems that make consistent excellence possible at scale. You will build things that remain in the business after you leave.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">What you will build</h2>
<ul>
<li>The weekly business scorecard the five numbers that tell leadership whether the company is on track
</li>
<li>The operational playbooks and SOPs documented processes that make every service line replicable and scalable
</li>
<li>The Leapsome HR infrastructure org charts, competency frameworks, onboarding checklists, and training modules
</li>
<li>The KPI attribution model connecting marketing inputs to revenue outputs</li> 
</ul>
<h2 class="jobSectionHeader">What you bring</h2>
<ul>
<li>Economics, business, or related undergraduate major, ideally pre-graduate school
</li>
<li>Strong analytical thinking and the ability to work independently
</li>
<li>Genuine curiosity about how businesses operate and how they grow
</li>
<li>Clear written and verbal communication
</li>
<li>A desire to understand business at a level that goes beyond the classroom</li> 
</ul>
<h2 class="jobSectionHeader">What you leave with</h2>
<ul>
<li>A portfolio of real, live operational systems built inside a growing company
</li>
<li>A deep working knowledge of the Scalable operating framework used by some of the fastest-growing businesses in the country
</li>
<li>The ability to articulate business value, operational efficiency, and systems thinking in any professional or academic context
</li>
<li>A professional reference from healthcare operations leadership with 20+ years of experience
</li>
<li>An ongoing part-time remote role</li></ul> 

<h2 class="jobSectionHeader">About Ascend</h2>

Ascend is a South Florida healthcare management company that drives growth, optimizes service delivery, and builds the operational and innovation systems across its portfolio of Medicare and Medicaid home health agencies, care management services, and healthcare training, serving Miami-Dade and Broward Counties.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Position Overview</h2>

Ascend is seeking a Business Operations &amp; Strategy Analyst to support the build-out of the measurement, documentation, and HR systems that enable the organization and its managed entities to operate consistently, scale efficiently, and make data-driven decisions. This is a working role with direct exposure to leadership and real operational decision-making. The analyst will gain hands-on experience in business model development, operational systems design, performance measurement, and HR infrastructure inside a real, growing organization with active clients and measurable outcomes. 


The analyst will begin with a structured orientation to the Ascend management model and the service categories delivered across its managed entities before transitioning into system-building responsibilities. Throughout the engagement, the analyst will work alongside the Director of Operations to refine and document the operational playbooks and fulfillment engines, contributing directly to the strategic and operational work rather than observing it.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul>
<li>Build and maintain the weekly Scalable operations scorecard, tracking the five core business performance metrics and presenting findings in the Monday leadership meeting
</li>
<li>Develop the KPI attribution model connecting marketing channel activity to lead, client, and revenue outcomes
</li>
<li>Assist with building the Leapsome HR infrastructure, including org chart, role competency frameworks, onboarding checklists, and initial training module content
</li>
<li>Work with the Director of Operations to understand, refine, and convert operational playbooks and fulfillment engine frameworks into written Standard Operating Procedures for all three service categories
</li>
<li>Identify process inefficiencies and submit documented improvement proposals with root cause analysis and projected measurable impact
</li>
<li>Participate in the weekly Scalable leadership meeting as a contributing analyst, presenting data and recommendations, not observing</li> 
</ul>
<h2 class="jobSectionHeader">Qualifications</h2> 


Required
<ul>
<li>Current enrollment in an undergraduate economics, business, finance, or related program
</li>
<li>Strong quantitative and analytical reasoning skills
</li>
<li>Demonstrated ability to manage independent work and deliver results on a consistent schedule
</li>
<li>Professional written and verbal communication skills
</li>
<li>Proficiency in Google Sheets, Microsoft Excel, or equivalent data organization tools</li></ul> 

Preferred
<ul>
<li>Coursework in operations management, organizational behavior, microeconomics, or strategic management
</li>
<li>Exposure to CRM, HR, or project management platforms
</li>
<li>Prior professional, research, or entrepreneurial experience
</li>
<li>Interest in healthcare services, service business operations, or growth-stage companies</li> 
</ul>
<h2 class="jobSectionHeader">Compensation and Benefits</h2>
<ul>
<li>$20.00 per hour - 10 to 20 hours per week
</li>
<li>Start date: May 2026
</li>
<li>Hybrid schedule - Hollywood, FL; remote flexibility coordinated with supervisor
</li>
<li>Mentorship from experienced healthcare operations and business leadership
</li>
<li>Ongoing part-time remote continuation following the summer term
</li>
<li>Professional reference upon successful completion of the engagement</li> 
</ul>
<h2 class="jobSectionHeader">Learning Outcomes</h2>

Candidates who complete this engagement will have built and implemented real operational systems inside a growing company. By the end of the summer term, the analyst will have demonstrated competency in operational measurement, process design and documentation, HR infrastructure development, and strategic business analysis with a portfolio of live deliverables that reflect each capability. 


Ascend is an equal opportunity employer committed to building a team that reflects the diversity of the communities we serve.</div>

Business Operations & Strategy Analyst

Office of the Attorney General

<div><div>OAG - Information Technology Services | IT Business Analyst I-II | 26-0375 (00056839)<div>
</div>
Organization: OFFICE OF THE ATTORNEY GENERAL<div>
</div></div><div>
Primary Location: Texas-Austin<div>
</div>
Work Locations: ITS - Admin 300 W. 15th St Austin 78701<div></div><div> 
</div></div><div>
Job: Computer and Mathematical<div>
</div></div><div>
Employee Status: Regular<div>
</div></div><div>
Schedule: Full-time<div>
</div>
Standard Hours Per Week: 40.00<div>
</div></div><div>
State Job Code: 0221 0222<div>
</div></div><div>
Salary Admin Plan: B<div>
</div></div><div>
Grade: 21 23<div>
</div></div><div>
Salary (Pay Basis): 4,523.17 - 6,666.67 (Monthly)<div>
</div></div><div>
Number of Openings: 1<div>
</div></div><div>
Overtime Status: Exempt<div>
</div></div><div>
Job Posting: Mar 11, 2026, 2:27:18 PM<div>
</div></div><div>
Closing Date: Ongoing<div>
</div></div><div>
Description<div></div> 
GENERAL DESCRIPTION 
The IT Procurement Specialist serves as a key member of the IT procurement and budgeting team, working closely with experienced IT procurement and budget analysts. The position coordinates and processes technology-related purchases under $50,000, assists with financial documentation and reporting, and helps ensure compliance with State of Texas procurement requirements. The role also manages telecommunications service requests and contributes to software inventory, vendor coordination, and administrative support for broader team operations.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State&rsquo;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. 
ESSENTIAL POSITION FUNCTIONS 
IT Procurement Coordination<ul><li>
Coordinate and process purchase requisitions for IT software and services under $50,000.</li><li>
Solicit vendor quotes and collaborate with senior IT procurement and budget analysts to review responses for accuracy and compliance.</li><li>
Prepare and submit required State of Texas procurement documentation.</li><li>
Support team procurement strategies and ensure adherence to agency policies and state rules.</li></ul> 
Telecommunications Coordination<ul><li>
Serve as the primary point of contact for cable and internet service providers.</li><li>
Process service requests, outages, cancellations, and renewals in coordination with senior analysts.</li></ul> 
Invoice and Financial Management<ul><li>
Assist with resolving invoice discrepancies for IT purchases and services.</li><li>
Ensure timely and accurate processing of invoices for IT-related purchases and services.</li><li>
Work in partnership with other analysts to support financial reconciliation and documentation.</li></ul> 
Software and License Support<ul><li>
Support software license requests, troubleshooting, and user-access needs.</li><li>
Assist with software inventory documentation and reporting.</li></ul> 
Administrative and Ad Hoc Duties<ul><li>
Provide administrative support to IT procurement and budgeting team operations.</li><li>
Assist senior analysts with special projects to enhance reporting, compliance, and process efficiency.</li><li>
Performs related work as assigned.</li><li>
Maintains relevant knowledge necessary to perform essential job functions.</li><li>
Attends work regularly in compliance with agreed-upon work schedule.</li><li>
Ensures security and confidentiality of sensitive and/or protected information.</li><li>
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.</li></ul><div>
</div></div><div>
Qualifications<div></div> 
MINIMUM QUALIFICATIONS 
IT Business Analyst I:<ul><li>
Education: Graduation from high school or equivalent</li><li>
Education: Associate&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li><li>
Experience with asset and software management.</li><li>
Knowledge of IT software, hardware, licensing, and vendor management practices.</li><li>
Skill in handling multiple tasks, prioritizing, and meeting deadlines</li><li>
Strong organizational, communication, and customer service skills.</li><li>
Skill in effective oral and written communication</li><li>
Skill in exercising sound judgment and effective decision making</li><li>
Ability to collaborate effectively as part of an IT procurement and budgeting team and work closely with senior analysts.</li><li>
Ability to receive and respond positively to constructive feedback</li><li>
Ability to work cooperatively with others in a professional office environment</li><li>
Ability to provide excellent customer service</li><li>
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)</li><li>
Ability to arrange for personal transportation for business-related travel</li><li>
Ability to work more than 40 hours as needed and in compliance with the FLSA</li><li>
Ability to lift and relocate 30 lbs.</li><li>
Ability to travel (including overnight travel) up to 5%</li></ul> 
IT Business Analyst II &ndash; All of the above qualifications for an IT Business Analyst I, plus:<ul><li>
Education: Bachelor&rsquo;s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: software management, business administration, information technology, management information systems, project management, or program management</li></ul> 
PREFERRED QUALIFICATIONS<ul><li>
Experience with Service Now and CAPPS.</li><li>
Experience with vendor management.</li><li>
Knowledge of State of Texas procurement rules and CAPPS Procurement module.</li></ul>
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

OAG - Information Technology Services | IT Business Analyst I-II | 26-0375

AMS Staffing Inc.

<div>
 
 Please connect with me on LinkedIn as well @Grant Price
 
 
 
 
 
 
 Job Title: IT Support Analyst
 
 
 
 
 Location: Houston-77056
 
 
 
 
 Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
 
 
 
 
 Work Environment:
 
 Hybrid (4 days in office/1 remote)
 
 
 
 Term: Permanent
 
 
 
 
 Bachelor&rsquo;s degree required: No
 
 
 
 
 Referral Fee:
 
 
 AMS will pay $500 should the person you refer gets hired
 
 
 
 
 
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 
 
 
 
 
 Job Summary: IT Support Analyst &ndash; Houston, TX
 
 
 
 Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide Tier 1 help desk support via ticketing system
 </li>
 <li>
 Troubleshoot software, hardware, and networking issues for both onsite and remote users
 </li>
 <li>
 Assist with user onboarding and offboarding
 </li>
 <li>
 Maintain IT inventory and manage equipment check-in/out
 </li>
 <li>
 Support anti-virus software, patch management, and network troubleshooting
 </li>
 <li>
 Help maintain the help desk portal and document internal how-tos
 </li>
 <li>
 Set up and support conference room tech and user phone/headset systems
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
 </li>
 <li>
 Basic networking knowledge (TCP/IP, DHCP, DNS)
 </li>
 <li>
 Understanding of Group Policies, file and print services, and event log analysis
 </li>
 <li>
 Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
 </li>
 <li>
 Strong organizational, communication, and customer service skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Physical Requirements:
 
 
 <ul>
 <li>
 Must be able to lift up to 30 pounds
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent
 </li>
 </ul>
</div>

IT Support Analyst- 3578759

Sanford Barrows Group

<div>
 
 Data Analyst
 
 
 
 Digital &amp; Marketing Data Analyst
 
 
 
 
 
 
 
 Job Description:
 
 
 
 The
 
 Digital &amp; Marketing Data Analyst
 
 acts as a regional marketing analytics and insights role, supporting data‑driven decision making across the Central, South America, and Caribbean region.
 
 
 The role consolidates data and market signals from multiple sources, leads digital analytics and measurement, ensures the effective management of core digital platforms, and supports optimization efforts across channels and distributors. It is a hands‑on position focused on marketing measurement, insight generation, performance diagnostics, digital operations, and data‑driven recommendations.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Support digital capability-building initiatives across CSA markets, including KPIs, measurement standards, and best practices.
 </li>
 <li>
 Act as the regional control hub for social listening and digital insights by collecting, synthesizing, and reporting data using Sprinklr and other intelligence tools.
 </li>
 <li>
 Utilize Google Analytics to track web performance, monitor KPIs, and identify user behavior patterns, funnel friction points, and improvement opportunities.
 </li>
 <li>
 Assist in developing and maintaining dashboards for KPI tracking across paid media, social media, and web performance.
 </li>
 <li>
 Conduct ongoing performance diagnostics across channels and markets to identify risks, inefficiencies, and growth opportunities, providing clear, data‑driven recommendations.
 </li>
 <li>
 Collaborate with markets and agencies to ensure high-quality digital execution, including tracking, tagging, and standardized reporting.
 </li>
 <li>
 Translate complex data into actionable insights to improve digital effectiveness, content performance, user experience, and overall marketing impact.
 </li>
 <li>
 Contribute to the continuous optimization of the regional digital ecosystem (web, analytics, tag management, paid media measurement, social listening tools).
 </li>
 <li>
 Ensure Brand Safety by proactively monitoring and analyzing the digital voice of the customer across all platforms.
 </li>
 <li>
 Manage and optimize search advertising (e.g., Google Ads, SA360) across CSA markets, including keyword strategy, bid management, budget allocation, and performance tracking to maximize ROI and conversion outcomes.
 </li>
 </ul>
 
 
 
 
 
 Digital &amp; Marketing Data Analyst
 
 will be part of the Brand &amp; Marketing department and report directly to the Head of Marketing. The
 
 Digital &amp; Marketing Data Analyst
 
 will also work closely with the Sales team, Product team, Customer Experience team and other cross-functional teams such as Planning, Channel management and Service departments.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's (Required)
 </li>
 <li>
 Digital Marketing, Data Analytics: 2~4 years (Preferred)
 </li>
 <li>
 English and Spanish (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Supported Benefits
 
 
 <ul>
 <li>
 Auto allowance
 </li>
 <li>
 Meal allowance
 </li>
 <li>
 Work cell phone &amp; plan
 </li>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Vision insurance
 </li>
 </ul>
 
 
 
 
 
 Company does not provide visa sponsorship; applicants must be legally authorized to work in the United States.
 
 
 
 
 
 
 
 ** Only local candidates will be considered as there is no relocation assistance provided.
 
 
</div>

Data Analyst, Digital & Marketing

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