it service management consultant

Client of ITHR 360° CONSULTING FZE

Position: Information Technology Process, Governance &amp; ITSM Consultant
 Location: Dubai, UAE | Type: Full-Time | Industry: IT Services | Cybersecurity | Governance &amp; Risk
At ITHR Technologies, we partner with organizations to build resilient, efficient, and compliant IT environments. We are seeking a seasoned IT Process, Governance &amp; ITSM Consultant who can lead the design, implementation, and optimization of IT service management frameworks and governance structures that align with industry standards and business objectives. Key Responsibilities:
Develop and implement ITSM frameworks (ITIL or equivalent) to support the full service lifecyclefrom strategy through continual improvement.
Design, document, and optimize IT processes (e.g., Incident, Change, Problem, Service Request, Configuration Management) to improve operational efficiency and maturity.
Establish and enforce IT governance policies, controls, and standards in alignment with ISO 27001, PCI DSS, ISO 22301, and other regulatory/compliance frameworks.
Conduct and lead internal audits, risk assessments, and compliance programs, maintaining up-to-date risk registers and mitigation plans.
Support business continuity and disaster recovery planning efforts, ensuring service availability and organizational resilience.
Manage third-party vendor risk, assess data protection requirements, and oversee compliance with security standards.
Deliver training and awareness programs to embed ITSM and governance practices across the organization.
Provide metrics and reporting on service performance, process maturity, compliance gaps, and risk trends to senior leadership.
 Who You Are:
8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.
Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM/governance frameworks.
Strong background in process design, documentation, and continual improvement initiatives.
Adept at bridging business and technical needs through stakeholder engagement and clear communication.
Preferred certifications: ITIL v4, ISO 27001 Lead Implementer/Auditor, ISO 22301, CBCI, or related.

Information Technology Process, Governance & ITSM Consultant

HireWand Technologies

<div>Job Title: IT Operating Model Consultant
Experience: 10+ years
Location : Qatar
Job Type: Contract 2 years 
 
Job Brief
We are looking for an experienced IT Operating Model Consultant who can design and implement strong IT operating frameworks. The ideal candidate will bring at least 10 years of experience in preparing and rolling out IT operating models especially within government sector institutions. This is a great opportunity to make a real impact by shaping how technology supports organizational goals and improves efficiency. 
 
Responsibilities
<ul><li>Develop, refine, and implement IT operating models to align with business strategies.</li>
<li>Assess current IT structures and recommend improvements for efficiency and scalability.</li>
<li>Work closely with stakeholders to define roles, responsibilities, and governance frameworks.</li>
<li>Ensure smooth adoption of the new operating model across departments.</li>
<li>Prepare detailed reports and presentations to communicate findings and progress.</li>
<li>Stay updated with emerging IT trends, standards, and best practices.</li> 
</ul> 
Qualifications
<ul><li>Bachelors or Masters degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum 10 years of proven experience in preparing and implementing IT operating models.</li>
<li>Prior experience working with government institutions is strongly preferred.</li>
<li>Excellent understanding of IT governance, service management, and digital transformation.</li>
<li>Strong communication, analytical, and stakeholder management skills.</li> 
</ul> 
Why Join Us?
<ul><li>Be part of a forward-thinking team that values innovation and continuous improvement.</li>
<li>Work on impactful projects that help shape digital transformation in key sectors.</li>
<li>Enjoy a supportive, collaborative, and growth-focused environment.</li>
<li>Get opportunities to share your expertise and make a visible difference.</li> 
</ul> 
Application Instructions
If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at resumes@empglobal.ae or by applying directly through this platform. 
 
Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!</div>

IT Operating Model Consultant

DXC Technology

<div>Job Description:
Job Summary:
We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our dynamic team. This role requires deep expertise in ServiceNow modules, particularly IT Service Management (ITSM), Human Resource Service Delivery (HRSD), and the highly sought-after IT Operations Management (ITOM). The ideal candidate will possess strong technical and consulting skills, with a proven ability to deliver complex ServiceNow solutions that drive business transformation.
Key Responsibilities:<ul><li>
Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.</li><li>
Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.</li><li>
Provide technical leadership and mentoring to junior team members and stakeholders.</li><li>
Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.</li><li>
Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.</li><li>
Ensure adherence to best practices and governance in ServiceNow development and administration.</li><li>
Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.</li><li>
Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.</li><li>
Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.</li></ul>
Required Skills and Experience:<ul><li>
Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.</li><li>
Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.</li><li>
Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.</li><li>
Understanding of ITIL framework and practical application in ServiceNow implementations is a strong plus.</li><li>
Experience with Agile methodologies and DevOps practices in ServiceNow delivery.</li><li>
Excellent problem-solving, communication, and stakeholder management skills.</li><li>
Ability to work independently and lead teams in a fast-paced, client-facing environment.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Technical Consultant

Protiviti Middle East Member Firm

<div>
 
 
 IT Governance- Manager
 
 
 
 
 
 
 
 
 
 
 
 We have a challenging opportunity opened for the role of IT Governance Consultant in our Technology consulting practice.
 
 
 
 
 
 Our Technology consulting practice undertakes IT risks and controls assessment, IT Governance, IT Service Management, infrastructure, and Operations reviews etc. for clients.
 
 
 TSO consultants work in a client facing role and take on the responsibility of identifying, assessing, and monitoring IT Governance and Service Management risks and providing IT Policies and Procedures. They assist clients in addressing compliance, operational and strategic risk. They work in teams to provide high-quality execution of technology strategy, governance, and operation related project specific to Conduct Maturity Assessment, development of IT governance framework, IT Policies and Procedures and controls assessment, application audits, infrastructure and Operations reviews related projects for clients across a wide range of industries. Typical projects comprise of conducting reviews of systems, processes and internal controls. Provide recommendations to clients for improvement or remediation and draft reports on gaps &amp; key issues requiring redress.
 
 
 TSO consultants demonstrate in-depth technical capabilities and professional knowledge by staying abreast of current business and industry trends relevant to the client's business. They establish deep relationships with client personnel (at appropriate levels) by understanding client&rsquo;s perspective and become the de-facto &ldquo;go-to-person&rdquo;. Their work output is expected to be of outstanding quality. They constantly monitor project progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes.
 
 
 TSO consultants also participate in sales and support business development initiatives. In addition, they get opportunities to perform research and contribute to the development of thought leadership. If assigned, they are expected to coach, train, and support junior members in the team.
 
 
 
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Preparing risk based IT Consulting Project Plan;
 </li>
 <li>
 Engage with IT Governance Lead, Managers or mid-senior level clients in Consulting engagements related to ISO standard (such ISO 20000, ITIL, COBIT Framework), or other such governance standards.
 </li>
 <li>
 Conduct opening and exit meetings with the client.
 </li>
 <li>
 Prepare, discuss and finalize IT Consulting or Review reports;
 </li>
 <li>
 Monitor and ensure the smooth conduct of the IT Consulting engagement;
 </li>
 <li>
 Carry out assignments as per the Project plan and within the allocated time budget;
 </li>
 <li>
 Review project files;
 </li>
 <li>
 Train and provide guidance to junior staff in their areas of work for all round development;
 </li>
 <li>
 Identify potential business development opportunities;
 </li>
 <li>
 Maintain healthy relationship with all levels of the client personnel at all times;
 </li>
 <li>
 Capable to handle multiple assignments across various industries
 </li>
 </ul>
 
 
 
 
 
 Desired profile
 
 
 <ul>
 <li>
 Minimum 7-9 years of IT Consulting/ industry experience. The candidate will have experience in one of the following areas:
 </li>
 <li>
 Ability to understand business and IT processes of various industries
 </li>
 <li>
 Exposure to a well-structured Project management or risk assessment techniques
 </li>
 <li>
 Exposure to ISO 20000 standard and ITIL, COBIT frameworks
 </li>
 <li>
 ITIL Foundation and ISO 20000 standards knowledge is compulsory
 </li>
 <li>
 
 
 Bilingual language (English and Arabic) proficiency
 
 
 (strong written and oral communication) is
 
 
 essential requirement
 
 
 for the role.
 </li>
 <li>
 Other potential certifications
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Key Personal Attributes
 
 
 <ul>
 <li>
 A good blend of creative thinking and rigorous analysis in solving business problems
 </li>
 <li>
 A strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/ standards relevant to the client's business.
 </li>
 <li>
 Must work well in a team-oriented environment as well as independently. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation.
 </li>
 <li>
 Ability to work under pressure. Mature, proactive and displays initiative. Possess excellent analytical, interpersonal, communication and presentation skills. Manages own and others time well.
 </li>
 <li>
 Ability to travel as necessary to meet client needs. Travel throughout the month frequently required based on client requests/commitments across ME. Second language skills and international business experience will be useful.
 </li>
 </ul>
 
 
 
 
 
 About Us:
 
 
 
 
 
 Protiviti delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders face the future with confidence. Our consulting solutions span critical business problems in technology, business process, analytics, risk, compliance, transactions and internal audit. We are committed to attracting and developing a diverse workforce of professionals that share the common value of collaboration. As an organization, we believe that by teaming together, with each other, and our clients, we can see beyond the surface of changes and problems organizations face in this fast changing world to discover opportunities others might miss and face the future with greater confidence.
 
 
 
 
 Our more than 4,500 people serve clients through the network of Protiviti and independently owned Member Firms in more than 70 offices in over 20 countries. We have served over 60% of FORTUNE 1000&reg; companies and 35% of FORTUNE Global 500&reg; companies. Our people and organization have consistently been recognized by FORTUNE and Consulting Magazine as a best company to work for. In the Middle East Region, Protiviti&rsquo;s member firm is a leading provider of business consulting, internal audit, risk management, technology, forensic and fraud investigation, human capital and transaction services. Protiviti member firms are separate and independent legal entities, are not agents of other firms in the Protiviti network, and have no authority to obligate or bind other firms in the Protiviti network.
 
</div>

Manager-IT Governance

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Manager
Job Description &amp; Summary
We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.
<div><div>Key Responsibilities:
</div></div><ul><li>Assess and enhance existing ITSM processes and governance structures
</li><li>Design and implement IT operating models aligned with business strategy
</li><li>Lead or support ITSM tool implementations and process automation
</li><li>Align ITSM practices with ITIL framework and ISO standards
</li><li>Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
</li><li>Collaborate with stakeholders across IT, Risk, Compliance, and Business units
</li></ul><div></div><div><div>Required Qualifications:
</div></div><ul><li>ITIL v4 Certification (Foundation or higher)
</li><li>Proven experience in ITSM implementation and optimization
</li><li>Strong background in IT Governance and Operating Models
</li><li>Familiarity with ISO/IEC 20000 , ISO/IEC 27001 , or similar standards
</li><li>Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
</li><li>Experience working with IT strategy and transformation initiatives
</li><li>Excellent communication, documentation, and stakeholder engagement skills
</li></ul><div></div><div><div>Preferred Qualifications:
</div></div><ul><li>Experience in regulated industries (e.g., banking, finance, healthcare)
</li><li>Knowledge of COBIT, TOGAF, or other governance frameworks
</li><li>Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, IT Governance Consultant - Manager

ETIC, IT Governance Consultant - Senior Manager

Linking Humans

Key Responsibilities - Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM). - Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices. - Engage with stakeholders to gather requirements, document business processes, and develop functional specifications. - Translate business requirements into scalable, efficient ServiceNow solutions. - Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs. - Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery. - Mentor junior team members and provide expert input on process improvements and platform best practices. Required Experience &amp; Qualifications - 4+ years of hands-on ServiceNow experience across multiple modules. - Proven experience in process design, configuration, and consulting. - ServiceNow CSA (Certified System Administrator) required. - At least three ServiceNow CIS (Certified Implementation Specialist) certifications. - ITIL 4 Foundation certification. - Strong stakeholder management, communication, and problem-solving skills. - Ability to work independently and within a team.

ServiceNow Process Architect

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