it service management specialist

Mind Stream

<p>We are looking for an experienced <b>ITSM Specialist (Arabic Speaker) for Qatar</b> to manage and enhance IT Service Management operations.<br/>Must have <b>6+ years&rsquo; experience</b> in <b>ITSM implementation</b>, <b>ITIL practices</b>, and <b>documentation of procedures</b>.<br/>Experience with <b>ServiceNow/BMC Remedy</b> and work in <b>government or enterprise environments</b> preferred.<br/><b>Arabic and English proficiency</b> required.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in IT Service Management (ITSM)?</li><li>Have you implemented or supported ITSM tools such as ServiceNow, BMC Remedy, or equivalent?</li><li>Are you bilingual in Arabic?</li><li>What is your current and expected salary? Notice period?</li></ul>

ITSM Specialist (Arabic Speaker) -- Government Sector

<p>We are looking for an experienced <b>ITSM Specialist (Arabic Speaker) for Qatar</b> to manage and enhance IT Service Management operations.<br/>Must have <b>6+ years&rsquo; experience</b> in <b>ITSM implementation</b>, <b>ITIL practices</b>, and <b>documentation of procedures</b>.<br/>Experience with <b>ServiceNow/BMC Remedy</b> and work in <b>government or enterprise environments</b> preferred.<br/><b>Arabic and English proficiency</b> required.</p><p>Job Type: Full-time</p>

ITSM Specialist (Arabic Speaker)- Government Sector

Mott MacDonald

<div><div><div><div><div><div><div><b>Location</b></div>
<div>Bengaluru, India</div>
</div><div><div><b>Country</b></div>
<div>India</div>
</div><div><div><b>Contract type</b></div>
<div>Permanent</div>
</div><div><div><b>Work pattern</b></div>
<div>Full Time</div>
</div><div><div><b>Market</b></div>
<div>Various</div>
</div><div><div><b>Discipline</b></div>
<div>Information technology</div>
</div><div><div><b>Job ref</b></div>
<div>11847</div>
</div><div><div><b>Recruiter contact</b></div>
<div>Supriya Yadavalli</div></div></div><p></p><div><br>
</div></div></div></div><div><div><div><div><div><p><b>Mott MacDonald </b>is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.</p><p><br>
We are a team of over 20,000 experts working across the world in more than 50 countries.<br>
We are proud to be part of an ever-changing global industry, delivering transformative work that&rsquo;s defining our future. It&rsquo;s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.</p><p><br>
Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you&rsquo;ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be <b>brilliant</b>.</p><p></p><p><b><br>
Job Description:</b></p><p></p><div><p><br>
Working as a IT Service Analyst you will be the first point of contact for all employees seeking to resolve IT issues within the platform. Speedy and intelligent resolution of IT incidents is the key to ensuring that Mott MacDonald can deliver on its promises to its clients.</p></div><p></p><div><p><br>
Key duties and responsibilities include:</p></div><p></p><div><ul><li><p><br>
Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.</p></li></ul></div><div><ul><li><p>
Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.</p></li></ul></div><div><ul><li><p>
Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees.</p></li></ul></div><div><ul><li><p>
Continually update the knowledge base to reduce resolution times for future incidents.</p></li></ul></div><div><ul><li><p>
Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.</p></li></ul></div><div><ul><li><p>
Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.</p></li></ul></div><div><ul><li><p>
Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.</p></li></ul><p></p><p><b><br>
Candidate Specification:</b></p><p></p><div><p><br>
Essential</p></div><div><div><ul><li><p>
Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, with an emphasis on the components of the ServiceNow product.</p></li></ul></div><div><ul><li><p>
To take ownership of selected products and services within the ServiceNow portfolio and develop long-term strategies for those services.</p></li></ul></div><div><ul><li><p>
Proactively seek out information from the ServiceNow Community to ensure that we are aware of the roadmap for the ServiceNow product suite.</p></li></ul></div><div><ul><li><p>
Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.</p></li></ul></div><div><ul><li><p>
In-depth experience of working in an IT Service Desk or Applications team.</p></li></ul></div><div><ul><li><p>
Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to:</p></li></ul></div><div><ul><li><p>
IT Service Management</p></li></ul></div><div><ul><li><p>
IT Operations Management</p></li></ul></div><div><ul><li><p>
IT Asset Management</p></li></ul></div><div><ul><li><p>
ServiceNow DevOps</p></li></ul></div><div><ul><li><p>
IT Workflows</p></li></ul></div><div><ul><li><p>
Employee Workflows</p></li></ul></div><div><ul><li><p>
Experience of IT service management processes</p></li></ul></div><p></p><div><p><br>
Desirable</p></div><div><ul><li><p>
Good experience in a Productivity Applications team as part of a multinational organisation</p></li></ul></div><div><ul><li><p>
Experience of ServiceNow, in particular:</p></li></ul></div><div><ul><li><p>
Architecture</p></li></ul></div><div><ul><li><p>
Licensing</p></li></ul></div><div><ul><li><p>
Permissions</p></li></ul></div><div><ul><li><p>
Data segregation</p></li></ul></div></div><div><div><ul><li><p>
Experience of ServiceNow modules, in particular:</p></li></ul></div><div><ul><li><p>
Incident</p></li></ul></div><div><ul><li><p>
Task</p></li></ul></div><div><ul><li><p>
Problem</p></li></ul></div><div><ul><li><p>
Change</p></li></ul></div><div><ul><li><p>
Membership of the ServiceNow Community or similar vendor organization</p></li></ul></div><div><ul><li><p>
Experience in product or service ownership</p></li></ul></div><div><ul><li><p>
Experience in being a subject matter expert for a product or service</p></li></ul></div><div><ul><li><p>
Basic Project Management skills</p></li></ul></div><div><ul><li><p>
Basic Business Analysis skills</p></li></ul></div><div><ul><li><p>
Application development skills</p></li></ul></div><div><ul><li><p>
ServiceNow certifications</p></li></ul></div><p></p><div><p><br>
Formal Education &amp; Certificates</p></div><p></p><div><ul><li><p><br>
MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable</p></li></ul></div><div><ul><li><p>
Business Analysis Diploma or equivalent is desirable</p></li></ul></div><div><ul><li><p>
PRINCE 2 Foundation level is desirable</p></li></ul></div><div><ul><li><p>
ITIL V3 foundation is desirable</p></li></ul></div><div><ul><li><p>
ServiceNow Administrator Certification</p></li></ul></div></div></div><br>
<p></p>
<p><b>Flexible working</b><br>
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.</p><p></p><p><b><br>
Our benefits package is designed to enhance your experience:
</b></p><ul><li>Agile working</li><li>
Critical illness and compassionate leave</li><li>
Paternity Leave</li><li>
Group term life insurance, and Group medical insurance coverage</li><li>
Career mobility options</li><li>
Short and Long-term global employment opportunities</li><li>
Global collaboration and knowledge sharing</li></ul></div></div></div></div></div></div>

IT Analyst - Microsoft Applications

Protiviti Middle East Member Firm

<div>
 <p>
  Job Description for ITSM
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsible for leading the development, implementation, management, and continuous improvement of ITSM framework and ITIL best practice on the Service Now platform.
 </p>
 <p>
  Establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Creation and delivery of solutions, process design utilizing ITIL best practice and standards
  </li>
  <li>
   Defining long term strategy, ensuring deliverables are complete, consistent, high quality, on time, and deliver agreed outcomes
  </li>
  <li>
   Develop short- and long-term service and process goals with maturity levels to be achieved over the specified time period.
  </li>
  <li>
   Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements
  </li>
  <li>
   Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
  </li>
  <li>
   Active participant, contributor, and thought leader in communities of excellence
  </li>
  <li>
   Contribute to the continual improvement of Global IT Operations, and practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, expertise, and best practices.
  </li>
  <li>
   Experience in ServiceNow and Outsystems tools implementation
  </li>
  <li>
   Support ITSM team to prepare proposals and identify sales opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  </li>
  <li>
   5+ years working experience implementing and managing ITIL best practice
  </li>
  <li>
   ITILV4 or ITILV3 Expert certification is preferred.
  </li>
  <li>
   Knowledge of other frameworks such as CoBIT and TOGAF will be beneficial
  </li>
  <li>
   Demonstrated ability to influence and consult while providing thought leadership in solving business processes and/or technical problems
  </li>
  <li>
   Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity
  </li>
  <li>
   High-energy work ethic, ability to establish vision, drive change and deliver results
  </li>
  <li>
   Ability to facilitate cross-functional teams to develop, deliver, operationalize, document, and support solutions
  </li>
  <li>
   Knowledge of developing and managing SLAs, KPIs, and critical success factors for IT Services, processes, operations and work environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Personal Attributes:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills
  </li>
  <li>
   Team player and learning attitude
  </li>
 </ul>
 <p>
 </p>
</div>


ITSM-Assistant Manager

RVS Technology Group

<p><b>Local IT Support Specialist</b></p><p>The IT Support Specialist represents RVS Technology Group both on site at client locations and remotely from the RVS Technology Group facility in Watsonville, CA. The IT Support Specialist resolves issues, performs maintenance tasks, works on assigned tasks to keep the RVS Technology Group clients&rsquo; IT assets properly inventoried, clean and organized, and assists end-users with IT related questions.</p><p>The IT Support Specialist provides excellent customer service, communicates with clients on a regular basis, makes support decisions in the best interest of the client with respect to the client&rsquo;s IT strategies, operations, requirements for business continuity and proper use of IT. Work on assigned tasks to properly inventory, maintain cleanliness and organize the RVS Technology Group clients&rsquo; IT assets. Expand or repair existing network wiring. Escalates more complex service requests to experienced technicians following the RVS Technology Group escalation process. In addition, the IT Support Specialist strives to become proficient in the technology solutions used and supported by RVS Technology Group in a day-to-day operation.</p><p>The IT Support Specialist is encouraged to grow into advanced support roles for RVS Technology Group, which offers professional development opportunities through leading manufacturer training and certification programs. Consistent with all team members, the IT Support Specialist must advocate and promote company values including competence, integrity, enthusiasm, cooperation, and trustworthiness.</p><p>Responsibilities:</p><ul><li>Provide remote and onsite helpdesk services to RVS Technology Group clients&rsquo; staff.</li><li>Install, configure, organize, properly inventory, troubleshoot, monitor, and maintain computer hardware, software, printers, and network equipment</li><li>Trouble-shoot, test, replace, or reorganize network closets and wiring.</li><li>Set up workstations for new personnel as well as upgrades to existing workstations.</li><li>Diagnose and respond in a timely manner to end user service issues and requests.</li><li>Provide technical support across the company.</li><li>Document issue resolution using the help desk ticketing system.</li><li>Repair and replace equipment, as necessary.</li><li>Maintain inventory of all hardware and software resources as per RVS Technology group standards.</li><li>Support and deliver RVS Technology Group IT security compliance objectives</li><li>Document and share knowledge with members of the IT team</li><li>Deliver excellent service meeting SLA delivery standards and XLA delivery standards.</li><li>Ability to recognize, analyze, and effectively solve problems in a timely, and organized manner following RVS Technology Group and industry best practices and procedures</li><li>Ability to clearly communicate technical concepts to non-technical people</li><li>Ability to work in a team environment</li><li>Ability to work on cleaning, organizing, labeling, and properly maintaining RVS Technology Group clients&rsquo; hardware IT assets, network equipment and network cabling at clients&rsquo; locations</li></ul><p>Regular Duties</p><ul><li>Responsible for time and expense reporting, entering activities in ticketing system, and ensuring that both time records and trouble ticket updates comply with the organization&rsquo;s high standards.</li><li>Comply with company policies for managing service requests.</li><li>Troubleshoot software and hardware on-line to maintain performance and system uptime.</li><li>Work with more experienced technicians to address issues with hardware, network equipment, wiring and software on LAN/WAN systems</li><li>Assist customers and other RVS Technology Group technicians with resolving problems with computer hardware and software.</li><li>Asist IT Support Specials, Systems Administrators or Systems Engineer with the installation and IT assets management requirements in accordance with established company standards, including but not limited to assembling and installing equipment, configuring networks, configuring software, service calls, troubleshooting systems, and completing project work and paperwork.</li><li>Work directly with the IT Support Specials, Systems Administrators or Systems Engineer in more complex requests and projects as requested by them.</li><li>Ensure efficiency in the field by utilizing available resources such as manufacturer technical support, installation manuals, online help systems, documented SOPs, and co-workers&rsquo; experience &amp; expertise.</li><li>Responsible for entering time and expenses in ConnectWise as they occur.</li><li>Participate in on-call rotation, which includes extended and weekend hours, perform on-call duties in accordance with company policy, and perform support and technical duties as assigned by Management.</li><li>Share experience and knowledge with team members to increase effectiveness and suggest improved ways of resolving client problems, assisting other technicians, as needed.</li><li>Other support and technical duties as assigned by Management.</li></ul><p>Skills, Experience, and Qualifications</p><ul><li>Experience in supporting PCs and Microsoft Office productivity applications</li><li>Familiar with Cloud Solutions such as: Google Apps, Office 365, and MS Azure</li><li>Excellent customer service and communication skills</li><li>Familiar with TCP/IP, the OSI 7-layer model, and simple network routing and switching technologies, along with experience troubleshooting WANs, LANs, VPNs, and firewalls</li><li>California&rsquo;s driver&rsquo;s license and the clearance to be covered under organization-sponsored vehicle insurance program</li><li>Proven experience managing multiple priorities</li><li>Demonstrated ability to be self-driven in a work environment</li><li>Two-year technical degree or two-year related experience</li><li>IT professional certifications and training a plus</li></ul><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $25.00 - $30.00 per hour</p><p>Expected hours: 40 &ndash; 45 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Help desk: 2 years (Required)</li><li>Windows: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>CDL (Required)</li></ul><p>Work Location: In person</p>

IT Support Specialist (Local to Watsonville CA)

DAR AL BURAQ DELIVERY SERVICES LLC

<p><b>Job Title: </b>Operations Specialist cum IT Specialist</p><p><b>Employment Type:</b> Full-Time<br/><b>Department:</b> Operations &amp; IT<br/><b>Reports To:</b> Operations Manager / IT Lead</p><p><b>About Us</b></p><p>Dar Al Buraq Delivery Services LLC is a dynamic and fast-growing organization committed to operational excellence and digital innovation. We believe in empowering our teams with the tools and autonomy to drive meaningful impact across departments. If you're a versatile problem-solver who thrives at the intersection of business operations and technology, we want to hear from you!</p><p><b>Role Overview</b></p><p>We&rsquo;re seeking a highly organized and tech-savvy professional to join our team as an <b>Operations Specialist cum IT Specialist</b>. This hybrid role is ideal for someone who can streamline business processes while managing IT systems and support. You&rsquo;ll play a key role in optimizing workflows, supporting cross-functional teams, and ensuring our digital infrastructure runs smoothly.</p><p><b>Key Responsibilities</b></p><p><b>Operations</b></p><ul><li>Monitor and improve day-to-day business processes across departments</li><li>Assist in logistics, procurement, customer/vendor coordination, and inventory management</li><li>Prepare reports, dashboards, and documentation for operational efficiency</li><li>Support compliance, audits, and internal controls</li><li>Collaborate with finance and HR teams to ensure smooth administrative operations</li></ul><p><b>IT Support</b></p><ul><li>Provide first-level technical support for hardware, software, and network issues</li><li>Manage user accounts, access controls, and system configurations</li><li>Maintain and troubleshoot office IT infrastructure (printers, routers, workstations)</li><li>Coordinate with external IT vendors and service providers</li><li>Assist in implementing and maintaining ERP systems, cloud tools, and cybersecurity protocols</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field</li><li>2+ years of experience in operations, IT support, or a hybrid role</li><li>Strong understanding of business workflows and IT systems</li><li>Proficiency in Microsoft Office Suite, Google Workspace, and basic networking</li><li>Experience with ERP systems (e.g., SAP, Oracle, ERPNext) is a plus</li><li>Excellent communication, problem-solving, and multitasking skills</li><li>Ability to work independently and manage cross-functional priorities</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and performance bonuses</li><li>Professional development and training opportunities</li><li>A collaborative and inclusive work culture</li><li>Health insurance and wellness benefits</li></ul><p><b>How to Apply</b></p><p>Apply through Indeed and share your resume and a brief cover letter. We look forward to learning how you can contribute to our mission!</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Operations Specialist: 2 years (Required)</li><li>IT specialist: 1 year (Required)</li></ul><p>Language:</p><ul><li>Urdu/ Hindi (Required)</li></ul>

Operation Specialist cum IT Specialist

Capgemini

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div>Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
</div></div><div><div><h2 class="jobSectionHeader"><b>Job Description - Grade Specific
</b></h2></div><div>Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to&Atilde;&#130;&Acirc; deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.</div></div></div></div>

Major Incident Management

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