it service management specialist

Concentrix

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Technical I, IT Operations
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 <br/>
 <br/>
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 <br/>
 <br/>
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 <br/>
 <br/>
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 <br/>
 <br/>
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 <br/>
 <br/>
 Join us and be part of this journey towards greater opportunities and brighter futures.
 <br/>
 <br/>
 As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mount, install, and maintain switches and peripheral equipment in IDFs.
  </li>
  <li>
   Perform hardware and software upgrades and ensure antivirus and patches are updated.
  </li>
  <li>
   Attend to break/fix issues, supporting both internal and external clients.
  </li>
  <li>
   Prepare, maintain reports and records of hardware/software inventory.
  </li>
  <li>
   Conduct safety and maintenance checks on equipment.
  </li>
  <li>
   Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
  </li>
  <li>
   Manage service management activities including problem and incident management.
  </li>
  <li>
   Ensure compliance with SLA/SLO, and maintain efficient IT operations.
  </li>
  <li>
   Support global projects, automation initiatives, and manage site transitions.
  </li>
  <li>
   Address high-severity issues, ensuring efficient troubleshooting and compliance.
  </li>
  <li>
   Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
  </li>
  <li>
   Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
  </li>
  <li>
   Complete all assigned, mandatory training within the timeframe provided.
  </li>
  <li>
   Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ year of call center experience.
  </li>
  <li>
   CCNA, MCSA, SCCM, BigFix certifications preferred.
  </li>
  <li>
   Fluent in English.
  </li>
  <li>
   Bachelor's degree in IT, Computer Science, or related field desirable.
  </li>
  <li>
   Strong IT service management and troubleshooting capabilities.
  </li>
  <li>
   Excellent client coordination and project management skills.
  </li>
  <li>
   Ability to work in compliance with ITIL and ISO standards.
  </li>
  <li>
   Flexible to work in rotating and night shifts.
  </li>
 </ul>
</div>


Technical I, IT Operations

<p></p><div><p>Job Title:
</p>Technical I, IT Operations
<p></p><p>Job Description
</p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
<br>
Join us and be part of this journey towards greater opportunities and brighter futures.
<p></p><p>As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
</p><p></p><p><b>Responsibilities:
</b></p><ul><li>Mount, install, and maintain switches and peripheral equipment in IDFs.
</li><li>Perform hardware and software upgrades and ensure antivirus and patches are updated.
</li><li>Attend to break/fix issues, supporting both internal and external clients.
</li><li>Prepare, maintain reports and records of hardware/software inventory.
</li><li>Conduct safety and maintenance checks on equipment.
</li><li>Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
</li><li>Manage service management activities including problem and incident management.
</li><li>Ensure compliance with SLA/SLO, and maintain efficient IT operations.
</li><li>Support global projects, automation initiatives, and manage site transitions.
</li><li>Address high-severity issues, ensuring efficient troubleshooting and compliance.
</li><li>Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
</li><li>Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
</li><li>Complete all assigned, mandatory training within the timeframe provided.
</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
</li></ul><p></p><p><b>Qualifications:
</b></p><ul><li>1+ year of call center experience.
</li><li>CCNA, MCSA, SCCM, BigFix certifications preferred.
</li><li>Fluent in English.
</li><li>Bachelor's degree in IT, Computer Science, or related field desirable.
</li><li>Strong IT service management and troubleshooting capabilities.
</li><li>Excellent client coordination and project management skills.
</li><li>Ability to work in compliance with ITIL and ISO standards.
</li><li>Flexible to work in rotating and night shifts.
</li></ul><p></p><p>Location:
</p>EGY Sheikh Zayed City - Park St. Complex, Building 3, El Bostan Street
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

Bupa

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>Role Purpose:</p>
<p>
To provide support of ITIL Processes and business users which includes Service Desk, End user support, hardware and software provisioning and batch process include all ITIL functions in order to support the day-to-day business operations within the agreed KPI and SLA.</p><br>
<p></p>
<p>
Key Accountabilities:</p>
<p>
1- IT Service Management;</p>
<ul>
<li>Maintain ITIL process (Incident Management, Service Management, Service Catalogue, IT Assets and Knowledge Management)</li>
<li>Adhere ITIL best practice.</li>
<li>Answer inbound calls to the IT Service hotline within agreed KPI</li>
<li>Log and create service desk ticket for issues and fulfillment and ensure ticket are assigned and categorized properly</li>
<li>Update the knowledge database for new resolutions discovered</li>
<li>Make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams.</li>
<li>Maintain the IT Assets Management (All End users related assets).</li>
<li>Providing a single point of contact for IT Service Management across all IT functions</li>
<li>Ensure that the CMDB is managed an maintained with the highest degree of accuracy</li>
<li>Maintain accurate inventory of hardware, software, and other relevant technological tools</li>
<li>Excellent communication skills that allow them to explain technical problems</li>
<li>Troubleshoot hardware, software, and network issues.</li>
<li>Ensure that user requests and concerns are recorded, affirmed, and categorized for further handling.</li>
<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions.</li>
<li>Utilize imaging and software library to deploy systems reimage and migrate data as needed</li>
<li>Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution</li>
<li>Create help manuals for existing and new programs and End-user Training</li>
<li>Run daily night batch process for Caesar application</li>
<li>Ensure backup system is executed as per daily schedule</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Working knowledge of ITIL and key ITSM concepts</li>
<li>Service Management</li>
<li>Incident Management</li>
<li>Asset Management</li>
<li>Process Improvement</li>
<li>ITSM</li>
<li>ITIL Certification
</li></ul></div><p></p><h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree, preferably in a technology or science related area of study</p></div></div>

Service Management

Giza Systems EG

<div>Giza Arabia Riyadh, Saudi Arabia Posted 10 days ago Expires in 19 days Ref: JB5443100</div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><ul><li><p>Promptly identify and categorize incidents based on impact and urgency.</p>
</li>
<li><p>Prioritize incidents based on severity and effect on business operations.</p>
</li>
<li><p>Record detailed incident information in the incident management system.</p>
</li>
<li><p>Escalate incidents to L2/L3 support teams or management when required.</p>
</li>
<li><p>Open incidents with technology vendors, upload logs, follow up on cases, and coordinate technical meetings.</p>
</li>
<li><p>Maintain clear and effective communication with IT teams, business users, management, and external vendors.</p>
</li>
<li><p>Provide regular updates on incident status, resolution progress, and potential impact.</p>
</li>
<li><p>Conduct post-incident reviews to evaluate handling effectiveness and identify improvements.</p>
</li>
<li><p>Document all incident-related activities including actions taken and final resolutions.</p>
</li>
<li><p>Analyze incident data to identify trends, patterns, and recurring issues.</p>
</li>
<li><p>Generate regular reports on incident trends, response times, and performance metrics.</p>
</li>
</ul></div><p></p><h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Ability to prioritize incidents based on impact and urgency.</li>
<li>Ability to manage multiple incidents simultaneously and meet SLAs.</li>
<li>Ability to work under pressure and make sound decisions in a fast-paced 24x7 environment.</li>
<li>Excellent verbal and written communication skills for reporting and stakeholder coordination.</li>
<li>Proficiency in documenting procedures, findings, and customizing reports.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><p><br>
<br>
Strong understanding of IT Service Management (ITIL) frameworks.<br>
<br>
<br>
Experience with incident logging, categorization, prioritization, and resolution processes.<br>
<br>
<br>
Strong data analysis skills to review monitoring data and identify trends.<br>
<br>
<br>
Expertise in defining and tracking ITSM Key Performance Indicators (KPIs).<br>
</p></div><p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div>Job Location Riyadh, Saudi Arabia
</div><div>Company Industry IT Services
</div><div>Company Type Employer (Private Sector)
</div><div>Job Role Engineering
</div><div>Employment Status Full time
</div><div>Employment Type Employee
</div><div>Job Division Business Continuity<br>
Technical
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div>Career Level Mid Career
</div><div>Years of Experience Min: 1 Max: 3
</div><div>Residence Location Saudi Arabia
</div><div>Nationality Saudi Arabia
</div><div>Degree Bachelor's degree</div></div></div></div>
<br><div></div><div><div><div><h3 class="jobSectionHeader"><b>Giza Arabia</b></h3>
<div>IT Services https://www.gizasystems.com/
</div></div></div><p>Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil &amp; gas, and government sectors.</p></div>

O&M infrastructure Engineer - Incident management

<div><p>Description</p><p><b>
*We are open to supporting 100% remote work anywhere within the continental US *</b></p><p></p><p><b>
The Work</b>: ICF&rsquo;s Digital Modernization and Experience (DMX) Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Change Management SME who will serve as a key member of the IT Service Management (ITSM) team and will be responsible for overseeing, coordinating, and continuously improving the organization&rsquo;s Change Management processes. This role requires both strong process management skills and a solid understanding of enterprise technology environments. The successful candidate will ensure that changes to infrastructure, applications, and services are implemented in a controlled, compliant, and efficient manner while minimizing operational risk.</p><p></p><p>
The position requires hands-on experience with ServiceNow and the ability to collaborate with technical teams across multiple disciplines to evaluate change requests, enforce governance requirements, and support the maturation of the organization&rsquo;s change management practices for our Federal clients.</p><p></p><p>
This position functions as a <b>Subject Matter Expert (SME)</b> for Change Management and will operate as a highly independent role responsible for providing strategic and technical guidance to the organization. The selected candidate is expected to bring senior-level expertise in IT Service Management and Change Management practices and serve as a trusted advisor to government stakeholders.</p><p></p><p><b>
Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week.</b></p><p></p><p><b>
What You Will Do:
</b></p><ul><li><p>Coordinate and facilitate recurring SCRUM and Change Advisory Board (CAB) meetings, utilizing the ServiceNow Module and CAB Workbench to manage agendas, track changes, and document meeting outcomes.</p></li><li><p>
Develop and maintain the weekly SCRUM and CAB agendas using ServiceNow Change Definitions to establish and manage recurring meeting schedules.</p></li><li><p>
Create and maintain reports, dashboards, and performance metrics within ServiceNow, leveraging Platform Analytics to support Change Management Critical Success Factors (CSFs) and Key Performance Indicators (KPIs).</p></li><li><p>
Develop, maintain, and update User Acceptance Testing (UAT) test cases for ServiceNow workflows related to the Change Management module and other associated custom workflows. Responsibilities include documenting testing procedures and validation steps, though not writing underlying scripts.</p></li><li><p>
Conduct User Acceptance Testing (UAT) for ServiceNow platform upgrades and custom update sets that impact the Change Management module or other change-related functionality.</p></li><li><p>
Develop training materials and deliver user training related to change management processes and ServiceNow functionality.</p></li><li><p>
Support the organization in maturing its Change Management processes, including expanding change governance to cover application releases and deployments, not solely infrastructure changes.</p></li><li><p>
Develop, document, and continuously improve Change Management procedures, policies, and operational processes, to include the ability to create and maintain knowledge articles within the ServiceNow Knowledge Management module and ensure documentation is clear, accurate, and accessible.</p></li><li><p>
Serve as a governance gatekeeper for the change process by ensuring change requests meet all required standards prior to CAB review. This includes validating that:</p><ul><li><p>
Change requests are completed accurately and contain sufficient implementation details.</p></li><li><p>
Configuration Items (CIs) are properly identified.</p></li><li><p>
Applications are appropriately registered within the Configuration Management Database (CMDB).</p></li><li><p>
Required security and compliance requirements have been addressed prior to review and approval.</p></li></ul></li><li><p>
Apply and enforce ITIL Change Management principles and best practices to ensure consistency, accountability, and operational stability.</p></li></ul><p></p><p><b>
What You Will Bring With You:
</b></p><ul><li><p>Bachelor&rsquo;s degree in computer science, information technology, or a related field or equivalent work experience</p></li><li><p>
6+years of experience ITSM &amp; ITIL Knowledge: Strong understanding of IT Service Management processes and ITIL frameworks.</p></li><li><p>
4+ years of experience with Change management</p></li><li><p>
3+ years of ServiceNow experience</p></li><li><p>
ITIL Foundation certification.</p></li><li><p>
US Citizen or Green Card Holder due to federal contract requirements</p></li><li><p>
Candidate must be able to obtain and maintain a Public Trust</p></li><li><p>
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.</p></li><li><p>
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years</p></li></ul><p></p><p><b>
What We Would Like You To Bring With You:
</b></p><ul><li><p>ServiceNow Certified System Administrator (CSA)</p></li><li><p>
ITIL &ndash; Managing Professional</p></li><li><p>
PMP or Agile certifications</p></li><li><p>
Certified Change Management Professional</p></li><li><p>
Experience with <b>iSpring </b>training suite</p></li><li><p>
Familiarity with DevOps practices or automated deployment methodologies</p></li></ul><p></p><p><b>
Professional Skills:</b></p><ul><li><p>
Highly effective analytical, problem-solving, and decision-making capabilities.</p></li><li><p>
Adept at translating technical information into business language</p></li></ul><p></p><div><p>
#DMX24</p><p>
#senw22</p><p>
#Indeed</p><p>
#LI-CC1</p><p>
#Clearance</p><p>
#ICN24</p></div><p></p><p><b>
Working at ICF</b></p>
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<p></p><div><p>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.</p><p></p><p>
We will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><br>
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</p></div><p></p><div><p>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</p></div><p></p><div><b><br>
Candidate AI Usage Policy</b></div><div><div><p>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</p></div><p></p><div><p>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</p></div></div><p></p><p><b><br>
Pay Range</b> - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
</p><p></p><p>The pay range for this position based on full-time employment is:</p>
$98,614.00 - $167,644.00<p></p>
Nationwide Remote Office (US99)</div>

Senior ServiceNow ITSM Change Management SME (Remote) NI

Systems Limited

<div>
 <p>
  The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to support business processes. This role requires a deep understanding of ServiceNow modules, best practices, and integration capabilities to deliver scalable, efficient, and compliant systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Karachi, Lahore, Islamabad, Multan, Faislabad.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Design, configure, and customize ServiceNow modules including ITSM, ITOM, HRSD, CSM, and CMDB.
  </li>
  <li>
   Develop and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.
  </li>
  <li>
   Manage system configurations, upgrades, and maintenance while ensuring platform stability and performance.
  </li>
  <li>
   Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and provide technical documentation.
  </li>
  <li>
   Implement automation and process optimization within the ServiceNow environment.
  </li>
  <li>
   Conduct regular platform health checks, performance tuning, and security reviews.
  </li>
  <li>
   Support and mentor junior team members, ensuring adherence to development standards and best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
  </li>
  <li>
   7+ years of experience in ServiceNow administration and development.
  </li>
  <li>
   Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide API), and integration tools.
  </li>
  <li>
   Hands-on experience with ServiceNow modules such as ITSM, CMDB, and ITOM.
  </li>
  <li>
   Proficiency in creating custom applications and automating workflows in ServiceNow.
  </li>
  <li>
   Experience with ServiceNow upgrades, performance optimization, and instance management.
  </li>
  <li>
   Excellent communication, analytical, and client interaction skills with a strong ability to resolve complex problems effectively.
  </li>
  <li>
   ServiceNow certifications (CSA, CAD, CIS &ndash; ITSM or ITOM) preferred.
  </li>
 </ul>
</div>


Servicenow Expert

Atria Health and Research Institute

<div>
 About Atria:
 <br/>
 <br/>
 The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee.
 <br/>
 <br/>
 Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence.
 <br/>
 <br/>
 After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.
 <br/>
 <br/>
 Atria's IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on IT Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria's customer service model is inspired by top hospitality and luxury experiences and we expect our internal team members including IT to deliver the same level of quality to our employees.
 <br/>
 <br/>
 With regard to corporate IT systems, the IT Specialist will be responsible for supporting end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, a high-end medical clinic's IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The IT Specialist is expected to be hands-on with a demonstrated ability to efficiently manage their own time and priorities, utilize resources, deliver timely and accurate stakeholder updates, and deliver with technical and service quality.
 <br/>
 <br/>
 With regard to clinical IT systems, the IT Specialist will support the core systems that run our medical practice - the electronic health record (EHR), imaging systems (PACS), pharmacy systems, labs/diagnostics, movement, safety and compliance, and other clinical systems as necessary to maintain and grow Atria. The specialist is not expected to have domain knowledge of these applications and will rely on vendors for domain specific support, but is expected to support onboarding/offboarding, network setup and ongoing availability of these systems, including OS-specific client applications on employee devices.
 <br/>
 <br/>
 The IT Specialist will adhere to guidelines within the IT budget, interface directly with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory,
 <br/>
 <br/>
 provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles.
 <br/>
 <br/>
 This role will report to the VP of IT as part of the Product &amp; Technology organization.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
  </li>
  <li>
   Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
  </li>
  <li>
   Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
  </li>
  <li>
   Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices
  </li>
  <li>
   Support IT and AV within Atria's healthcare clinic including hospitality-led member suites
  </li>
  <li>
   User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables
  </li>
  <li>
   Where appropriate, support Atria's policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data
  </li>
  <li>
   Onsite printers, fax, scanners, and ongoing maintenance where required
  </li>
  <li>
   Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
  </li>
  <li>
   Continually identify opportunities to optimize budget for IT
  </li>
  <li>
   Support onsite and remote troubleshooting through diagnostic techniques
  </li>
  <li>
   Provide end user training as needed
  </li>
  <li>
   Maintain asset inventory across end user and organizational assets
  </li>
  <li>
   Provide timely and accurate updates on IT risks, issues, resolutions and expenditures
   <br/>
   <br/>
  </li>
 </ul>
 Salary: $90,000 - $110,000
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc/BA in IT or Computer Science or relevant field preferred
  </li>
  <li>
   Minimum of 3 - 5 years' experience in a IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria's services
  </li>
  <li>
   Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
  </li>
  <li>
   Experience with new office setup across networking, devices, and infrastructure
  </li>
  <li>
   Vendor management with demonstrated ability to drive vendor's customer service and cost terms
  </li>
  <li>
   Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
  </li>
  <li>
   Ability to diagnose and resolve technical issues across all areas of responsibility
  </li>
  <li>
   Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
  </li>
  <li>
   Proficiency in English, spoken and written, and proactive communication skills
  </li>
  <li>
   Commitment to high quality customer service akin to luxury service brands
  </li>
  <li>
   Organized and detail oriented
  </li>
  <li>
   Thrives a fast-paced start-up environment with changing requirements and uncertain work hours
  </li>
  <li>
   On site in Beverly Hills, California
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At Atria, we are proud to offer every member of the Atria team:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent health and wellness benefits, 100% paid by Atria effective date of hire
  </li>
  <li>
   OneMedical membership for employees &amp; dependents giving access to 24/7 virtual care
  </li>
  <li>
   Fertility &amp; family planning
  </li>
  <li>
   Company-covered preventive health screenings through partner hospitals (Calcium score)
  </li>
  <li>
   Fitness Perks including Wellhub +
  </li>
  <li>
   401k contributions and 4% match starting after 6 months
  </li>
  <li>
   Flexible Time Off
  </li>
  <li>
   Continuing medical education (CME) and CEU support for professional licensure
  </li>
  <li>
   Time to give back and make an impact in underserved communities
  </li>
 </ul>
</div>


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