it service manager

BNB Technologies

Job DescriptionThe position is responsible for managing incoming service requests, coordinating technician schedules, and ensuring timely and efficient delivery of services to clients. This role serves as a central point of communication between clients, technicians, and internal teams, ensuring all service activities are properly organized, tracked, and completed. The position involves handling customer inquiries, creating and assigning service tickets, dispatching technicians based on priority and availability, and maintaining accurate documentation of all service interactions. The coordinator monitors ongoing service work, follows up on unresolved or aging tickets, and ensures technicians stay on schedule and informed. Additionally, this role supports daily operations by assisting walk-in clients, tracking technician attendance, and completing end-of-day reporting. Success in this position requires strong organizational skills, effective communication, attention to detail, and the ability to adapt quickly in a fast-paced environment while maintaining a high level of customer service.Key Responsibilities<ul><li>Answer and manage incoming service and support calls in a timely manner</li><li>Verify client account status and route calls to appropriate teams</li><li>Create, assign, and track service and maintenance tickets</li><li>Coordinate and dispatch technicians based on service requirements and priority</li><li>Schedule and confirm onsite service appointments with clients</li><li>Manage and adjust technician schedules, including contract cable technicians</li><li>Monitor technician attendance, time off, and call-ins; report updates to HR as needed</li><li>Oversee service board and follow up on aging or unresolved tickets</li><li>Maintain consistent communication with technicians to ensure efficiency and accountability</li><li>Ensure all service tickets are accurate, detailed, and properly documented</li><li>Assist walk-in clients and gather detailed information about service issues</li><li>Complete end-of-day reporting and ensure office operations are properly closed</li></ul>Qualifications<ul><li>Strong communication and customer service skills</li><li>Excellent organizational and multitasking abilities</li><li>Ability to thrive in a fast-paced, dynamic environment</li><li>Strong problem-solving skills and attention to detail</li><li>Experience with scheduling, dispatching, or service coordination preferred</li><li>Basic understanding of IT or technical service environments is a plus</li></ul>What We're Looking For<ul><li>Adaptable and flexible with changing priorities</li><li>A team player who can effectively support and manage technicians</li><li>Proactive mindset with strong ownership of tasks and follow-ups</li><li>Experience in service management, scheduling, or dispatch operations</li></ul>Pay: $40,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

IT Service Manager - Dispatcher

Bonito MS

Job Opportunity: IT Support ManagerLocation: Al Rayyan, Qatar Company: Bonito MSAbout UsBonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.Role OverviewWe are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.Key Responsibilities<ul><li>Lead and manage the IT support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and business teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Bonito MS in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing IT support operations successfully.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT support operations at one of Qatar&rsquo;s premier business solution providers.</li><li>Play a key role in shaping Bonito MS&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR20,000.00 per monthWork Location: In person

IT Support Manager

Delphi Consulting Middle East

<div>
 
 
 Job Summary
 
 
 
 The IT Support &amp; Operations Manager is responsible for overseeing the organization&rsquo;s IT support services and operational activities, ensuring high-quality service delivery to end users. The role manages the Service Desk and IT operations teams, ensuring efficient incident management, endpoint management, device provisioning, and audiovisual (AV) systems support.
 
 
 The IT Support &amp; Operations Manager will ensure operational efficiency, SLA compliance, and continuous improvement of IT support processes while maintaining strong collaboration with internal departments to support business technology needs.
 
 
 ---
 
 
 
 Key Responsibilities
 
 
 
 Service Desk Management
 
 
 &middot; Oversee the daily operations of the IT Service Desk and support teams.
 
 
 &middot; Ensure timely resolution of incidents, service requests, and technical issues in accordance with defined SLAs.
 
 
 &middot; Monitor service desk performance metrics and implement improvements to enhance service delivery.
 
 
 &middot; Establish and maintain service management processes aligned with ITIL best practices.
 
 
 End-User Support
 
 
 &middot; Ensure efficient technical support for all end users across the organization.
 
 
 &middot; Manage escalations for complex technical issues and ensure prompt resolution.
 
 
 &middot; Maintain high levels of customer satisfaction and service quality.
 
 
 Endpoint Management
 
 
 &middot; Manage enterprise endpoint environments including desktops, laptops, and other user devices.
 
 
 &middot; Ensure proper device configuration, security compliance, patch management, and lifecycle management.
 
 
 Mobile Device Management (MDM) &amp; Device Build
 
 
 &middot; Manage MDM platforms to ensure secure device enrollment, configuration, and policy enforcement.
 
 
 &middot; Oversee device imaging, provisioning, and deployment processes.
 
 
 &middot; Maintain standardized system builds and deployment procedures.
 
 
 AV Systems Management
 
 
 &middot; Oversee the operation and maintenance of meeting room audiovisual systems.
 
 
 &middot; Ensure reliable AV support for meetings, conferences, and collaboration platforms.
 
 
 SLA Monitoring &amp; Service Performance
 
 
 &middot; Monitor team performance against established service level agreements (SLAs).
 
 
 &middot; Analyze incident trends and service desk performance to identify improvement opportunities.
 
 
 &middot; Ensure adherence to service management procedures and escalation processes.
 
 
 Documentation &amp; Knowledge Management
 
 
 &middot; Maintain accurate technical documentation, operational procedures, and support knowledge bases.
 
 
 &middot; Ensure proper documentation of incidents, solutions, and operational processes.
 
 
 Stakeholder Collaboration
 
 
 &middot; Collaborate with internal departments to understand and support business technology requirements.
 
 
 &middot; Coordinate with infrastructure, security, and application teams to ensure seamless service delivery.
 
 
 ---
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &middot; 10+ years of experience in IT support, service desk, or IT operations roles, including team leadership responsibilities.
 
 
 &middot; Proven experience managing IT Service Desk operations and end-user support environments.
 
 
 &middot; Hands-on experience with endpoint management tools and Mobile Device Management (MDM) platforms.
 
 
 &middot; Experience supporting enterprise collaboration and AV systems.
 
 
 &middot; Strong understanding of IT Service Management frameworks (ITIL).
 
 
 ---
 
 
 Skills &amp; Competencies
 
 
 &middot; Strong leadership and team management skills.
 
 
 &middot; Excellent communication skills with strong command of English (written and verbal).
 
 
 &middot; Strong customer service and user support orientation.
 
 
 &middot; Detail-oriented with strong documentation discipline.
 
 
 &middot; Strong problem-solving and escalation management skills.
 
 
 &middot; Ability to manage multiple priorities and service demands effectively.
 
 
 &middot; Strong reporting and operational monitoring capabilities.
 
 
 ---
 
 
 
 Professional Certifications
 
 
 
 Relevant professional certifications in IT service management, endpoint management, or IT support operations will be considered a strong advantage.
 
 
 Examples include (but are not limited to):
 
 
 &middot; ITIL Foundation / ITIL 4
 
 
 &middot; Microsoft Modern Desktop Administrator Associate
 
 
 &middot; Microsoft 365 Endpoint Administrator Associate
 
 
 &middot; CompTIA A+
 
 
 &middot; CompTIA Network+
 
 
 &middot; Endpoint management certifications (Intune, SCCM, or equivalent)
 
 
 ---
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &middot; Service Desk SLA compliance and resolution times.
 
 
 &middot; End-user satisfaction and service quality metrics.
 
 
 &middot; Endpoint compliance and device management efficiency.
 
 
 &middot; Incident and request resolution efficiency.
 
 
 &middot; Accuracy and completeness of technical documentation.
 
 
 &middot; AV system availability and operational reliability.
 
</div>

IT Support & Operations Manager

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications company, we are seeking a skilled
 
 Service Solutions Manager
 
 to support the development and delivery of our telecom customers.
 
 
 In this role, you will work closely with sales, technical teams, and customers to design network solutions, prepare technical proposals, and drive opportunities from initial engagement through to contract closure.
 
 
 
 
 
 
 Job Description
 
 :
 
 
 &bull; To work with the account team for market planning development and opportunity analysis for Huawei services business.
 
 
 &bull; Develop competitive software and service solutions to ensure market target and sales targets are achieved.
 
 
 &bull; Understand service requirements in RFP/RFQ to prepare effective service sales solutions including compliances, proposals &amp; and pricing.
 
 
 &bull; Ensure effective inter-alia team coordination and build synergy with related domains/departments to obtain information required to output considerable service solutions.
 
 
 &bull; Efficiently drive internal reviews and conduct project analysis meetings with Sr. Management of pursuit strategy, solution design, risk analysis, etc.
 
 
 &bull; Deft in designing service BOQs in the CPQ system.
 
 
 &bull; Follow established iSales system processes and consistently utilize the provided tools to document project interactions, ensuring efficient lead management.
 
 
 &bull; Proactive in customer communication to ensure deliverables are met in a considerable time frame.
 
 
 
 
 
 
 Candidate Requirements:
 
 
 
 &bull; Shall possess sound knowledge of Huawei CNBG industry product lines (Wireless, Fixed, Core, IT, etc.).
 
 
 &bull; Embrace curiosity, actively listen, and focus on continuous learning.
 
 
 &bull; Customer-focused, team worker, who is flexible, adaptable, and able to work with little direct supervision.
 
 
 &bull; Demonstrates determination and know-how to take ownership and responsibility of a project for achieving desired results.
 
 
 &bull; Excellent communication, interpersonal, and negotiation skills.
 
 
 &bull; Proven administration, problem-solving, and analytical skills.
 
</div>

Service Solution Manager

Resorts Casino Hotel

<div>Overview:
<div>
The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment. This role ensures the reliability, security, and performance of business-critical systems that directly support gaming operations, revenue generation, regulatory compliance, and guest experience.</div><div></div><div> 
This position focuses on device-centric, operational, and business-facing technologies and operates in close partnership with Infrastructure, Security, and Development teams. The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery.</div>
Responsibilities:
<ul><li>IT Operations Leadership &amp; Service Management</li></ul><ul><li>
Lead and mature ITIL-based service management practices (Incident, Problem, Change, Request, Asset).</li><li>
Define, monitor, and report on SLAs, KPIs, and operational performance metrics.</li><li>
Serve as Major Incident Manager for high-impact outages affecting gaming and guest services.</li><li>
Support the IT Manager and staff overseeing the Help Desk</li><li>
Establish and maintain a service catalog and continuous service improvement program.</li><li>
Casino &amp; Hospitality Technology Operations</li></ul><ul><li>
Oversee all operational device centric technologies including:</li><li><ul><li>
Slot Systems</li><li>
Kiosks</li><li>
POS systems (food &amp; beverage, retail, mobile ordering)</li><li>
Hotel and guest service technologies</li><li>
Telephony, radios, and communication platforms</li></ul></li><li>
Strategy, Planning &amp; Governance</li></ul><ul><li>
Develop short- and long-term strategic roadmaps for IT Operations technologies.</li><li>
Define and enforce IT policies, procedures, and standard operating practices.</li><li>
Align operations with cybersecurity frameworks and regulatory requirements.</li><li>
Support governance initiatives including audits, compliance validation, and risk mitigation.</li><li>
Team Leadership &amp; Development</li></ul><ul><li>
Lead, mentor, and develop IT Operations staff.</li><li>
Hands-on technical staff member leading technical operations and seen as a &ldquo;doer&rdquo;.</li><li>
Hands-on leader when needed to assist with technical problem-solving.</li><li>
Drive a culture of accountability, service excellence, and continuous improvement.</li><li>
Establish training programs and career development pathways.</li><li>
Maintain high-performance standards in a 24/7 operational environment.</li></ul>
Qualifications:
<div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in computer science, Information Systems, or related field (or equivalent experience).</li><li>
10&ndash;15+ years of IT experience, preferably within casino or hospitality environments.</li><li>
5+ years of leadership experience in gaming or hospitality IT operations.</li></ul><div>
Industry Knowledge</div><ul><li>
Deep understanding of those device systems:</li><li><ul><li>
Casino gaming systems and slot technologies including self-service kiosks</li><li>
Hospitality and POS platforms &ndash; hands on knowledge of InfoGenesis required</li></ul></li><li>
Familiarity with NJ DGE regulatory requirements is strongly preferred.</li></ul><div>
Technical Expertise</div><ul><li>
Required experience with:</li><li><ul><li>
Data Center management</li><li>
AD, Azure and end user provisioning with automation experience</li><li>
IBM i (AS/400) environments</li><li>
Windows endpoint management</li><li>
ITSM platforms (e.g., SolarWinds, ManageEngine)</li></ul></li><li>
Strong working knowledge of cybersecurity practices and implementations.</li><li>
Hands-on leadership style with the ability to support system upgrades, deployments, and issue resolution.</li></ul><div>
Leadership &amp; Professional Skills</div><ul><li>
Strong leadership, communication, and stakeholder management skills.</li><li>
Proven ability to operate in a high-pressure, 24/7 environment.</li><li>
Strong business acumen with financial and operational accountability.</li><li>
Ability to execute with minimal direction and drive initiatives forward.</li></ul></div>

Director of IT Operations

Chenega Corporation

<div>Req ID: 39904
Summary
Program Manager
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an experienced Program Manager to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including ServiceNow), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.
Responsibilities
<ul><li>Serve as the primary point of contact with Government stakeholders, including the Contracting Officers Representative (COR), providing strategic direction and daily oversight for contract execution.</li>
<li>Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring.</li>
<li>Lead cross-functional teams across multiple task areas, including:</li>
<li>Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met.</li>
<li>Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery.</li>
<li>Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support.</li>
<li>Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives.</li>
<li>Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives.</li>
<li>Oversee execution of ITIL-aligned ITSM processes across operational environments.</li>
<li>Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements.</li>
<li>Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives.</li>
<li>Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools.</li>
<li>Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes.</li>
<li>Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches.</li>
<li>Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards.</li>
<li>Supervisory Responsibilities.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>Bachelors degree in business administration, IT Management, or a related field.</li>
<li>7+ years of experience managing large-scale federal IT programs.</li>
<li>5+ years of IT Project Management experience, including 3+ years on federal government contracts.</li>
<li>Active PMP or PgMP certification required.</li>
<li>Active ITIL v4 certification</li>
<li>Active Top-Secret Clearance</li>
<li>Must be a US Citizen</li>
</ul>Preferred Qualifications:
<ul><li>Masters Degree or MBA</li>
<li>Preferred Certified Scrum Master (CSM) or equivalent.</li>
<li>Highly preferred Hands-on experience leading ServiceNow implementations (especially ITSM and PPM Suite).</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches.</li>
<li>Advanced knowledge of PMI PMBOK or equivalent program management standards</li>
<li>Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR).</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Excellent skills in Microsoft Word, Excel, and other Office applications</li>
<li>Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.</li>
<li>Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.</li>
<li>Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it</li>
</ul>How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
\#Chenega Agile Real Time Solutions, LLC
Estimated Salary/Wage
USD $166,500.00/Yr. Up to USD $200,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

Program Manager

Watson Electrical

<div><h1 class="jobSectionHeader">Service Manager</h1>

Service Managers are responsible to the Division Manager, or person designated by the Division Manager, for the functions assigned to them being performed in accordance with company policies and procedures. It is their responsibility to assist in achieving the division&rsquo;s aims and goals while operating within the guidelines of the company. The responsibilities set forth, but not limited to, are:

General Summary: Work will consist of installation, alterations, additions and/or repairs of electrical systems, conductors and associated materials and equipment within the commercial, industrial and residential electrical construction industry.

Responsibilities:

Operations
<div>
<ul><li>Accountable to management for furnishing accurate and updated information and for taking appropriate action as required.</li></ul>
<ul><li>Attend weekly meeting conducted by the Division Manager, or person designated by the
</li></ul> </div>Division Manager, to review information and discuss upcoming workload.
<div>
<ul><li>Monitor and control the Company&rsquo;s established policies and procedures concerning, but not limited to:</li></ul>
</div>
 The Division Office Operations Procedures (General Policies and Operating Procedures).

 Vehicle usage.

 The Hazard Communication Program.

 The Quality Assurance Program.

 The Substance Abuse Program.

 The Safety and Hot Work Program.

 Policies concerning suppliers.
<div>
<ul><li>Monitor and control, by review and verification, all paperwork related to assigned jobs/work orders.</li></ul>
<ul><li>Responsible for adherence to, but not limited to:</li></ul>
<ul><li> The Division Calendar to assure that weekly, monthly and quarterly schedules are met.</li></ul>
</div>
Engineering
<div>
<ul><li>Profit/loss of assigned jobs/work orders.</li></ul>
<ul><li>Monitor and control the job processing responsibilities on assigned projects.</li></ul>
<ul><li>Monitor and control estimating including, but not limited to, the following:</li></ul>
</div>
 Assure that the estimate is entered into the Estimate Log.

 Assure that all paperwork and other procedures are adhered to.

 Review and approve estimates and design/build projects within authorized limits.

 Preparation, bidding and re-estimate of assigned jobs and work orders.

 Recommend changes concerning material, labor, and EPAS.
<div>
<ul><li>Preparation of pay request breakdowns, monthly pay requests, and weekly billings.</li></ul>
<ul><li>Purchasing of all material for assigned projects plus verification of orders placed.</li></ul>
<ul><li>Material approval submittal procedure.</li></ul>
<ul><li>Preparation, submittal and processing of change orders and revisions.</li></ul>
<ul><li>Accountable to management for, but not limited to:
</li></ul> </div>Project related general, technical and engineering problems (field and owner related).

 The preparation and accuracy of Monthly Job Status Updates and Post Job Conference Reports.

 Monitoring and controlling the expediting of materials and sub-contracts for assigned projects.
<div>
<ul><li>Satisfactory completion of assigned projects.</li></ul>
</div>
Production
<div>
<ul><li>Accountable to management for reporting problems related, but not limited to, the
</li></ul> </div>following:
 Labor, wages, productivity and coordination.

 Use of tools, trucks and equipment.

 Safety on the project and job site security for material, tools and equipment.

 Storage facilities.
<div>
<ul><li>Responsible for verifying the accuracy of the Monthly Job Productivity Reports.</li></ul>
<ul><li>Monitor, control and verify productivity of assigned jobs/work orders.</li></ul>
<ul><li>Check to see that assigned jobs/work orders are being done in the most efficient and economical manner.</li></ul>
</div><div><ul><li>Responsible to monitor and control, but not limited to, the following:</li></ul>
</div>
 Wage rates, labor, training and supervision of assigned jobs/work orders.

 Number of trucks being driven to a work site.

 Storage facilities on job sites.

 Use, coordination and supply of division tools, trucks and equipment.
<div><ul><li>Check jobs periodically to assure that the workers are starting and quitting work on time.</li></ul>
</div>
Marketing
<div>
<ul><li>Develop the division&rsquo;s local work in the areas of residential, commercial and service work.</li></ul>
<ul><li>Make contacts with general contractors and residential and commercial developers.</li></ul>
<ul><li>Obtain new information on new general contractors and residential and commercial developers.</li></ul>
</div><div><ul><li>Monitor the electrical construction market in the division&rsquo;s geographical area to identify potential customers and be responsible for initial contact of these customers.o</li></ul>
</div>
Position Requirements:

Licenses - Current driver&rsquo;s license if required by job conditions; applicable federal, state and local licenses as required by job conditions or by the company.

Certifications - Applicable federal, state and local certifications as required by job conditions or by the company.

Education - High School Graduate, holder of G.E.D., or equivalent Watson training.

Experience - Required or necessary experience and/or training to assure all aspects of position are performed efficiently and productively while operating in accordance with policies and procedures of the company.

Working Conditions:
<div>
<ul><li>Majority of work is performed in office environment.</li></ul>
<ul><li>Visits to job sites require exposure to all elements (heat, cold, rain, snow), depending on time of year and job location.</li></ul>
<ul><li>Must be able to utilize construction site sanitary facilities (Porta-Johns).</li></ul>
<ul><li>Wear personal protective equipment as required in Safety Handbook.</li></ul>
<ul><li>Able to work 40 hours per week, overtime as required, night shifts; work out of town if needed.</li></ul>
</div>
Skills:
<div>
<ul><li>Plan, direct, and coordinate an entire activity or the activities of others.</li></ul>
<ul><li>Evaluate information and analyze problems logically to develop solutions.</li></ul>
<ul><li>Express ideas clearly to others.</li></ul>
<ul><li>Work with figures quickly and easily.</li></ul>
<ul><li>Deal with people in actual job duties beyond giving and receiving instructions.</li></ul>
<ul><li>Work independently.</li></ul>
<ul><li>Understand the meanings and relationships of words and use language effectively.</li></ul>
<ul><li>Work with numbers accurately to review budgets, materials, and time schedules.</li></ul>
<ul><li>Make decisions based on personal judgment.</li></ul>
<ul><li>Perform a variety of duties which may change often.</li></ul>
<ul><li>Deal with people in actual job duties and have agreeable working relationships.</li></ul>
<ul><li>See details and recognize errors in written material, numbers, charts, or tables.</li></ul>
<ul><li>Communicate well.</li></ul>
<ul><li>Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
</li></ul><ul><li>Operate company vehicles with manual and automatic transmission.</li></ul>
</div>
Physical Function:
<div>
<ul><li>Hear and see well (either naturally or with correction).</li></ul>
<ul><li>Sit for long periods of time.</li></ul>
<ul><li>Speak clearly.</li></ul>
<ul><li>Must be able to make transition from employee parking area or street into construction work areas and to gain access to all levels of the building, even if the only means of access is by O.S.H.A. approved site construction ladder, or stairs still under construction but acceptable for use.</li></ul>
<ul><li>Repetitive use of arms, hands and fingers.</li></ul></div></div>

Service Manager

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