it service manager

Concentrix

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div><div>
Giza, Egypt</div></div></div><div></div><div><p><br>
Job Title:</p>
Global IT Service Delivery Manager<p>
Job Description</p>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
An IT Service Delivery Manager&rsquo;s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client&rsquo;s IT needs and goals are aligned with the Concentrix business.</div><p><b>
Responsibilities</b></p><ul><li>
Serve as the primary Concentrix IT contact for the client, ensuring satisfaction and acting as their advocate within the organization.</li></ul><ul><li>
Deliver exceptional customer service and maintain strong, proactive communication between the client and internal teams.</li><li>
Build and nurture relationships with clients to support retention and identify new business opportunities.</li><li>
Collaborate across internal teams (e.g., PE, DPE, IT, Security, PMO) to ensure seamless IT service delivery.</li><li>
Manage all client IT communications, including conflict resolution, outage updates, and compliance with deliverables and budgets.</li><li>
Lead incident and outage management for Severity 1 &amp; 2 issues, including 24/7 on-call support and escalation coordination.</li><li>
Ensure timely delivery of Root Cause Analyses (RCAs) within 48&ndash;72 hours and drive continuous improvement based on incident trends.</li><li>
Oversee the execution of IT initiatives, ensuring alignment with timelines, budgets, and quality standards.</li><li>
Track and report on outages, projects, changes, and growth across the client account.</li><li>
Lead and document client meetings (daily, weekly, monthly), ensuring follow-up on action items.</li><li>
Drive change management efforts focused on client and Concentrix requirements, with an emphasis on cost efficiency.</li><li>
Ensure compliance with contractual obligations, including security, audits, BCDR, and reporting standards.</li><li>
Identify and implement IT cost optimization opportunities without compromising service quality.</li><li>
Support transitions and ramp-ups in collaboration with the transition manager.</li><li>
Contribute to strategic planning by identifying solution opportunities and helping define requirements based on account complexity and long-term goals</li></ul><p><b>
You&rsquo;ll Need To Have:</b></p><ul><li>
Minimum 5 years of proven experience in IT service delivery or related roles.</li><li>
Previous call/contact center experience is a must, with a strong understanding of service delivery in that environment.</li><li>
Excellent communication skills in English and native language, with strengths in listening, negotiation, and presentation.</li><li>
Demonstrated ability to manage multiple projects, resolve conflicts, and influence stakeholders across all levels.</li><li>
Proven track record in delivering client-focused solutions and optimizing IT costs without compromising quality.</li><li>
High level of professionalism, attention to detail, and commitment to continuous improvement and customer satisfaction.</li></ul><p>
Location:</p>
EGY Cairo Egypt-Smart Village Building B2110<p>
Language Requirements:</p>
English (Required)<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Global IT Service Delivery Manager

<div>
 Job Title:
 <br/>
 <br/>
 Global IT Service Delivery Manager
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 <br/>
 <br/>
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 <br/>
 <br/>
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 <br/>
 <br/>
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 <br/>
 <br/>
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 <br/>
 <br/>
 Join us and be part of this journey towards greater opportunities and brighter futures.
 <br/>
 <br/>
 An IT Service Delivery Manager&rsquo;s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client&rsquo;s IT needs and goals are aligned with the Concentrix business.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary Concentrix IT contact for the client, ensuring satisfaction and acting as their advocate within the organization.
  </li>
  <li>
   Deliver exceptional customer service and maintain strong, proactive communication between the client and internal teams.
  </li>
  <li>
   Build and nurture relationships with clients to support retention and identify new business opportunities.
  </li>
  <li>
   Collaborate across internal teams (e.g., PE, DPE, IT, Security, PMO) to ensure seamless IT service delivery.
  </li>
  <li>
   Manage all client IT communications, including conflict resolution, outage updates, and compliance with deliverables and budgets.
  </li>
  <li>
   Lead incident and outage management for Severity 1 &amp; 2 issues, including 24/7 on-call support and escalation coordination.
  </li>
  <li>
   Ensure timely delivery of Root Cause Analyses (RCAs) within 48&ndash;72 hours and drive continuous improvement based on incident trends.
  </li>
  <li>
   Oversee the execution of IT initiatives, ensuring alignment with timelines, budgets, and quality standards.
  </li>
  <li>
   Track and report on outages, projects, changes, and growth across the client account.
  </li>
  <li>
   Lead and document client meetings (daily, weekly, monthly), ensuring follow-up on action items.
  </li>
  <li>
   Drive change management efforts focused on client and Concentrix requirements, with an emphasis on cost efficiency.
  </li>
  <li>
   Ensure compliance with contractual obligations, including security, audits, BCDR, and reporting standards.
  </li>
  <li>
   Identify and implement IT cost optimization opportunities without compromising service quality.
  </li>
  <li>
   Support transitions and ramp-ups in collaboration with the transition manager.
  </li>
  <li>
   Contribute to strategic planning by identifying solution opportunities and helping define requirements based on account complexity and long-term goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You&rsquo;ll Need To Have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of proven experience in IT service delivery or related roles.
  </li>
  <li>
   Previous call/contact center experience is a must, with a strong understanding of service delivery in that environment.
  </li>
  <li>
   Excellent communication skills in English and native language, with strengths in listening, negotiation, and presentation.
  </li>
  <li>
   Demonstrated ability to manage multiple projects, resolve conflicts, and influence stakeholders across all levels.
  </li>
  <li>
   Proven track record in delivering client-focused solutions and optimizing IT costs without compromising quality.
  </li>
  <li>
   High level of professionalism, attention to detail, and commitment to continuous improvement and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 Location:
 <br/>
 <br/>
 EGY Cairo Egypt-Smart Village Building B2110
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 English (Required)
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1664416
 </strong>
</div>


Lloyds Technology Centre

<div></div><div><div>End Date</div>
Wednesday 28 January 2026<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
To manage and Lead the provision of Technology Services supporting all LBGs systems and services, meeting the needs of the wider group and enabling LBG to be the best bank for customers. Providing effective and efficient leadership for a comprehensive and complex, high customer focused function and defining and contributing to the strategic direction of the area. Supports the wider group and works with multiple stakeholders, by providing deep technical expertise, and leads the group in the resolution of service related and management issues, ensuring appropriate technical prioritisation. Able to continually develop themselves with industry best practice methods and tooling used across their teams. Defines policy and standards specific to role, ensuring compliance in line with appropriate risk management and reporting in line with group strategy &amp; values.<div></div><div>
Job Description</div><div>
Develops and/or delivers budget plans for own area with guidance from senior colleagues.<br>
Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation.<br>
Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organisation and investing in own personal development.<br>
Initiates, formulates and implements new business practices for own discipline, while managing the development and/or delivery of a significant element of the organisation's change management programme.<br>
Manages output delivery for a substantial operational department by leading others.<br>
Sets longer term objectives and takes responsibility for implementing and coordinating performance management systems for a substantial department within the organisation.<br>
Builds complex frameworks to fully assess the scope and context of short-term and long-term business needs.<br>
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.<br>
Develops functional or operational policies and participates in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.<br>
Makes a significant improvement on short-term or long-term business performance by recommending authoritative technical and/or professional solutions.<br>
Monitors and manages a wide range of activities of a significant team ensuring compliance with regulatory requirements by liaising with all internal risk management functions while supporting the development and implementation of the organisation's compliance policy.<br>
Manages a significant portion of the organisation's risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.<br>
Develops innovative solutions by integrating and analysing complex and diverse information sources.<br>
Manages the development and/or delivery of an element of the organisation's strategic planning.<br>
Makes sure that a portfolio of major suppliers are delivering required levels of service to fulfil the organisation's overall supplier management strategy.</div></div>

Senior IT Service Desk Manager

AMIT International Group FZE

<br><div><div><div><div><div><div> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.</li> <li>Hire, manage and develop resources for projects.</li> <li>Ensure that the service quality and service turnaround times are above expectations of the client.</li> <li>Identify areas of improvement to raise the existing Service turnaround time.</li> <li>Create and maintain service reports on ERPs to safeguard client job history.</li> <li>Monitor all process information entered in ERP, POS processed, and petty cash used.</li> <li>Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.</li> <li>Develop, implement, and review operational policies and procedures.</li> <li>Participate in internal audits.</li> <li>Checking all equipment s, spares &amp; documentation ahead of a job to make sure it is ready.</li> <li>Conducting quality assurance and safety checks on all equipment.</li> <li>Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.</li> <li>Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.</li> </ul> <p> <strong>Desired Candidate Profile:</strong> </p> <ul> <li>Bachelor s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.</li> <li>Should have a minimum of 8 years &amp; above experience in service &amp; installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.</li> <li>Excellent academics and technical knowledge and ability to apply learned knowledge.</li> <li>Strong computer proficiency in MS Office applications /Project manager.</li> <li>Should have strong leadership &amp; decision-making skills.</li> <li>Strong analytical skills.</li> </ul> </div>
 </div>
 </div>
 </div>
 <div>
 <div>
 <div>
 <div>
 Apply Here </div>
 </div>
 <div>
 <div></div></div></div></div></div></div>

Service Manager

Buro Happold

<div><p><b>Senior IT Support Officer (ITSO)</b></p><p><b>
Are you passionate about creating innovative, elegant and sustainable IT solutions for complex construction projects? Do you want to develop yourself further in an exciting, international environment?</b></p><p><b>
We're looking for an enthusiastic Senior IT Support Officer (ITSO) to join our growing team in Mumbai. The Senior ITSO will be an on-site role and will support the India Regional IT Manager (RITM).</b></p><p></p><p><b>
Here at Buro Happold, expect the exceptional.</b></p><p>
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it&rsquo;ll be anything but ordinary.</p><p><b>
Your next role</b></p><p>
The role will be responsible for completing IT BAU and support tasks and standing in for the Regional IT Manager as needed. The role is hands-on and will be customer-facing and will also need experience in overseeing more junior team member&rsquo;s work.</p><p>
The role is expected to maintain exceptional customer service as measured via Service Level Objectives and other KPIs. It will be located on site but will need excellent communication and stakeholder management skills as it operates in a global team. The role is a senior member of the team and will take ownership of customer service and maintain a high level of customer satisfaction with the IT service. It will also ensure any projects that need to be performed in the local office are correctly resourced and completed.</p><ul><li>
Mentoring, motivating and developing junior members of staff.</li><li>
Ensure SLO for the team are monitored and achieved.</li><li>
Provide analysis and insights for improvements.</li><li>
Ensure local projects are managed and correctly resourced.</li><li>
Identify and track new work packages and projects from stakeholders.</li><li>
Provide reporting for managers and stakeholders.</li><li>
Attend IT and office operations meetings.</li><li>
Manage the lifecycle of IT assets including network equipment, phones, software and laptops and liaise with vendors to complete new purchases and renewals.</li><li>
Lead the IT aspects of office moves or refurbishments and collaborates with third parties</li></ul><p></p><p><b><br>
Your skills and experience</b></p><ul><li>
Bachelor&rsquo;s / Master's degree in a relevant field with minimum 10 years of experience in IT Support role.</li><li>
Strong organisational skills, with the ability to work independently and prioritise effectively.</li><li>
Microsoft Office 365 troubleshooting.</li><li>
Microsoft Windows 11 troubleshooting.</li><li>
Microsoft Windows Server troubleshooting.</li><li>
Excellent communication skills with the ability to interact professionally with a diverse group of stakeholders</li><li>
Customer service experience.</li><li>
Familiarity with Microsoft infrastructure (SharePoint, Azure, Entra, Active Directory, Intune)</li><li>
ServiceNow or equivalent ITSM tool experience.</li><li>
Familiarity with MECM/SCCM Administration.</li><li>
Familiarity with IT networking.</li><li>
Familiarity with supporting video conferencing facilities.</li><li>
ITIL knowledge or experience working in an ITIL environment</li><li>
Experience working within engineering</li><li>
A Bachelor&rsquo;s degree BEng or Master&rsquo;s degree MEng in a relevant discipline.</li><li>
Industry related qualifications (ITIL, COBIT)</li></ul><p><b>
What we offer you</b></p><p>
Bring your knowledge and expertise to one of the world&rsquo;s most respected consultancies.</p><ul><li>
Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover</li><li>
Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.</li><li>
A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you</li><li>
Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold</li><li>
A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health</li><li>
Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program</li><li>
Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture</li><li>
Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.</li><li>
An International Culture that wherever your career takes you at Buro Happold, you won&rsquo;t be far from the exceptional.</li></ul><p><b>
A place for everyone</b></p><p>
Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.</p><p>
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other&rsquo;s differences is key, we want employees to feel they don&rsquo;t have to mask elements of their identity to thrive.</p><p>
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.</p><p>
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact IndiaHR@burohappold.com so we can work with you to support you throughout your application.</p><p><b>
#LI-MP1 #LI-Onsite</b></p></div>

Senior IT Support Officer

اورنچ مصر

<div><p>About the job Supervisor, Service Management Assurance</p>
<div><p><b>Purpose of the job</b></p>
<p>
</p><p></p><p>Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.</p>
<p><b>
Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>Bachelor of Computer Science.</li></ul>
<p>
</p><p></p><p>Experience</p>
<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>
<p>
</p><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul></div></div>

Supervisor, Service Management Assurance

Haar Plumbing & Heating

Haar Plumbing & Heating is seeking a Service Manager to oversee our team of skilled technicians and provide great customer service to our customers. Responsibilities include managing our day to day operations of the service department, oversee schedules and dispatch service calls, ensure timely and efficient completion of service jobs, and provide exceptional customer service. Plumbing or construction experience is a plus, but not necessary. We are willing to train. Benefits include 401(K) and Group Health Insurance. All inquiries will be held strictly confidential.
<br><br>
#hc172370

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