it service manager

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 We are seeking for
 
 Incident Manager
 
 Position
 
 
 
 Position Details:
 
 
 
 
 Incident Manager
 
 (3‑Month Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required)
 
 
 
 
 Engagement Type: Contract &mdash; 3 months (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 10+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
 
 
 Works across a wide array of product lines and engages various levels of management on a day to day basis.
 
 
 &bull; Familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
 
 
 &bull; Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
 
 
 
 Required skills
 
 
 
 10+ yrs of considerable knowledge of incident management principles, procedures and techniques
 
 
 Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
 
 
 Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
 
 
 Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
 
 
 Decision making ability within specified parameters as well as independent and collaborative decision-making skills
 
 
 Please note that you must be willing to work in 24/7 rotational shifts
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Incident Manager

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Service Manager 
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Service Manager, you will strategically lead the team to take guest satisfaction to the next level. 
What is in it for you:<ul><li>
In 3-4 bullet points, showcase the benefits and perks of working at the property</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li></ul>
What you will be doing:<ul><li>
Lead, mentor and train the Service Operations team</li><li>
Ensure Service relevant brand standards are maintained</li><li>
Strategize on new products and service offerings</li><li>
Create unforgettable experiences for our guests&quot;</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential and previous leadership experience required</li><li>
Proven ability to build and maintain good relationships with all stakeholders</li><li>
Communicate thoughts, actions and opportunities clearly with strong networking skills</li><li>
Ability to lead by example, believe in a strong team culture and set the scene for high performance</li><li>
Ensuring the team provides the best customer service in terms of quality, production, and presentation.</li><li>
Ensuring the proper operation of the various services under the Head Chef's responsibility.</li><li>
Providing a good work environment by guiding colleagues.</li><li>
Ensuring the department's profitability.</li><li>
Ensuring compliance with labor regulations within the department.</li><li>
Being present in the dining room to hear customer feedback.</li><li>
Building good relationships with customers (depending on the structure).</li><li>
Spending time with customers and being present in the same environment to be aware of their specific requests and expectations.</li></ul></div>

EN - Service Manager

Lumin Auto Group

Lumin Folsom Mitsubishi is seeking an experienced and results driven Service Manager to lead our service operations and support continued growth within our dealership.This role offers the opportunity to work within a high performing Mitsubishi franchise dealership in Northern California, supported by strong brand standards, a growing customer base, and significant long term growth potential. The Service Manager will play a critical role in shaping operational performance, customer satisfaction, and team development.Ideal Candidate ProfileThe ideal candidate is a proven service operations leader who demonstrates sound judgment, strong leadership presence, and a commitment to operational excellence. This individual leads with accountability, maintains high professional standards, and consistently drives results through people and process.Qualified candidates will possess the following attributes:<ul><li>Demonstrated leadership experience with the ability to motivate, coach, and develop high performing teams.</li><li>Strong problem solving and decision making skills supported by a structured and positive approach.</li><li>Excellent interpersonal and communication skills with the ability to engage effectively with employees, customers, and OEM partners.</li><li>High level of organizational ability with the capacity to manage multiple priorities in a fast paced environment.</li><li>Self motivated and performance oriented with a focus on continuous improvement.</li><li>Prior experience in automotive service operations and management is strongly preferred. Experience supporting new and pre owned dealership operations is a plus.</li></ul>This position is well suited for a leader who values professionalism, collaboration, and long term career growth within a respected franchise dealership.If you are a service leader who takes pride in delivering consistent results and building strong teams, we invite you to consider joining the Lumin Folsom Mitsubishi team.About Lumin Folsom MitsubishiAt Lumin Folsom Mitsubishi, our commitment is rooted in quality, integrity, and long term customer trust. For more than a century, Mitsubishi has built vehicles known for their engineering excellence, durability, and thoughtful design. Every vehicle we represent is expected to meet the highest standards of safety, performance, and reliability before it reaches our customers.As Mitsubishi continues to grow its dealership network, we remain focused on delivering a consistent, professional, and customer centered ownership experience in the Folsom, Ca ares, serving all of Northern California. Achieving this standard requires talented leaders who are committed to operational excellence and who take pride in developing strong teams that reflect the Mitsubishi brand.We are seeking driven and experienced professionals who share our values and are motivated to lead with accountability, precision, and respect.About the RoleThe Service Manager is responsible for leading all service department functions while ensuring alignment with Mitsubishi brand standards and OEM requirements. This position oversees service operations, facility compliance, and OEM relationships and provides leadership to a team of up to 20 associates.This role requires a strong operational leader with the ability to balance customer satisfaction, regulatory compliance, and financial performance in a highly competitive Northern California automotive market.Key ResponsibilitiesService Operations Leadership<ul><li>Direct all aspects of dealership service operations to achieve revenue, gross profit, and customer satisfaction goals.</li><li>Monitor and review performance metrics including CSI, repair order volume, gross profit, and technician productivity.</li><li>Develop and execute structured action plans to address performance gaps and support sustained results.</li><li>Ensure consistent execution of operating standards, including standardized work practices, safety protocols, and workplace organization.</li><li>Partner with the Parts Manager to improve workflow efficiency, reduce cycle times, and optimize service and parts throughput.</li><li>Oversee warranty administration to ensure compliance with Lumin Folsom Mitsubishi policies and maximize recovery.</li><li>Continuously enhance the customer experience by improving service turnaround time, repair accuracy, and first visit resolution.</li></ul>Facility Management, Safety, and Compliance<ul><li>Maintain service facilities to meet Lumin Folsom Mitsubishi image standards, California regulations, and local environmental and safety requirements.</li><li>Manage external service vendors, including paint, body, and detailing partners, ensuring quality, efficiency, and cost control.</li><li>Enforce workplace safety standards, OSHA compliance, and loss prevention measures to protect employees, customers, and dealership assets.</li></ul>OEM and Brand Alignment<ul><li>Serve as the primary point of contact with Mitsubishi service and field representatives.</li><li>Ensure dealership compliance with OEM warranty policies, recall execution, and customer satisfaction initiatives.</li><li>Lead preparation for OEM audits and facility inspections and drive timely resolution of findings.</li><li>Build collaborative relationships with OEM field teams to support operational performance and dealership success.</li></ul>People Leadership and Development<ul><li>Recruit, onboard, and retain high performing service professionals in a competitive Northern California labor market.</li><li>Maintain a strong succession pipeline for key service leadership and technical roles.</li><li>Oversee training, certification, and career development programs aligned with OEM standards and dealership needs.</li><li>Provide clear performance expectations, ongoing coaching, and formal evaluations.</li><li>Foster a culture of accountability, teamwork, and continuous improvement that reflects Lumin Folsom Mitsubishi values.</li></ul>Continuous Improvement and Operational Excellence<ul><li>Identify opportunities to improve processes, cost structure, and customer satisfaction across fixed operations.</li><li>Lead structured improvement initiatives focused on efficiency, quality, and scalability.</li><li>Hold teams accountable for measurable and sustainable operational improvements.</li></ul>Qualifications<ul><li>Minimum of five years of management experience in automotive service operations or a structured production environment.</li><li>Valid driver&rsquo;s license with a clean driving record.</li><li>Demonstrated ability to lead, develop, and retain high performing teams in a high demand market.</li><li>Proven success delivering results against key performance indicators and operational objectives.</li><li>Working knowledge of Lean principles and continuous improvement methodologies. Familiarity with Toyota Production System concepts is preferred.</li><li>Ability to operate effectively in a fast paced environment and adapt to changing business conditions.</li><li>Strong written and verbal communication skills.</li><li>Sound judgment, analytical capability, and decision making skills.</li><li>Proficient in dealership systems and standard business software.</li></ul>Additional RequirementsTo successfully perform the responsibilities of this role, candidates must be able to meet the following requirements. These standards reflect the operational, safety, and regulatory expectations of Lumin Folsom Mitsubishi.<ul><li>Ability to read, write, speak, and comprehend English in a professional workplace environment.</li><li>Must be at least 18 years of age.</li><li>Possession of a valid driver&rsquo;s license.</li><li>Acceptable driving record in accordance with dealership insurance and risk management guidelines, including no more than two moving violations or any driving under the influence convictions within the past three years.</li><li>Ability to work both indoors and outdoors in varying environmental conditions, including heat, cold, wet, humid, and dry conditions.</li><li>Ability to properly use required personal protective equipment to reduce exposure to hazardous materials and to maintain a safe work environment.</li><li>Flexibility to work extended hours, weekends, or holidays as required to support business needs, special programs, or OEM initiatives.</li><li>Ability to alternate between standing and sitting for extended periods throughout the workday.</li><li>Ability to safely lift and move items weighing up to 40 pounds on a frequent basis.</li><li>Ability to walk up to three miles per day across dealership facilities.</li></ul>Lumin Folsom Mitsubishi is committed to providing reasonable accommodations in accordance with applicable federal, state, and local laws to enable individuals with disabilities to perform the essential functions of the position.Job Type: Full-timePay: From $8,000.00 per monthAbility to Commute:<ul><li>Folsom, CA 95630 (Required)</li></ul>Ability to Relocate:<ul><li>Folsom, CA 95630: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Service Manager

Arwani Trading

Service Manager &ndash; Industrial Equipment (UAE)We are looking for an experienced Service Manager to lead our service center operations across the UAE. The ideal candidate is a hands-on leader with strong technical expertise and the ability to manage a multicultural team while ensuring high service quality.Key Responsibilities<ul><li>Oversee diagnostics, repair, and maintenance of air compressors, generators, welding machines, car lifts, and related equipment.</li><li>Handle escalated customer issues and communicate clearly on timelines and costs.</li><li>Supervise onsite installations of car lifts, air compressors, and paint booths.</li><li>Manage spare parts availability and coordinate with procurement.</li><li>Maintain service records, monthly KPIs, and warranty claim reports.</li><li>Identify training needs and ensure compliance with UAE safety standards.</li><li>Suggest workflow or process improvements to enhance service efficiency.</li></ul>Requirements<ul><li>BE in Electrical or Mechanical Engineering (preferred).</li><li>5&ndash;10 years&rsquo; experience managing a service center in the UAE.</li><li>Strong technical and leadership skills.</li><li>Multilingual (English &amp; Arabic preferred).</li><li>Valid UAE Driving License.</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Career Byte Techno Solutions

Key Responsibilities:&middot; Lead and manage the service department, including technicians, service advisors, and support staff.&middot; Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks.&middot; Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices.&middot; Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement.&middot; Ensure compliance with all safety regulations and protocols to maintain a safe working environment.&middot; Foster a positive work environment that promotes teamwork, professionalism, and accountability.&middot; Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner.&middot; Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience.&middot; Manage inventory levels and procurement of parts and supplies to support service operations.&middot; Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations.&middot; Provide regular reports and updates to senior management on departmental performance, goals, and initiatives.Requirements &amp; skillsDegree or Diploma in Mechanical or Automobile Engineering12 to 15 years of experience as Service ManagerExperience as a Service Manager within the Powersport or Automotive industry will have an added advantageStrong leadership and management skills, with a proven ability to lead and inspire a team.Excellent communication and interpersonal skills, with a customer-centric approach.Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment.Job Types: Full-time, PermanentPay: &#8377;600,000.00 - &#8377;850,000.00 per yearAbility to commute/relocate:<ul><li>Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Automotive service: 10 years (Preferred)</li></ul>Work Location: In person

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

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10000 it service manager jobs NEAR_ME

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