it service manager

CACI International

<div>IT Service Manager - Lead
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * * 
The Opportunity:
CACI is seeking a highly motivated and experienced Enterprise IT Service Manager to support our U.S. Air Force customer at Langley Air Force Base in Hampton, VA. This position plays a critical role in supporting the Air Force Distributed Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk. As the first point of contact for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards. This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment 
 
Responsibilities:<ul><li>Promote and implement IT Service Management (ITSM) principles and processes to all groups interacting with Incident, Problem, Change, Configuration, and Lifecycle Management as part of the AF-DCGS Enterprise Service Desk (ESD).</li><li>Work with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings.</li><li>Support exceptional customer service through superior leadership qualities &ndash; meeting deadlines, motivating and mentoring teams, exercising effective decision-making, and maintaining a commitment to high performance.</li><li>Ensure that Service Level Agreements and client expectations are met. Engage with clients and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate solutions or issues.</li><li>Facilitate collaboration between geographically separated teams. Provide continuous process improvement through incident management and problem management. Serve as a liaison between technology infrastructure, business stakeholders, and end users.</li><li>Identify opportunities for organic and new growth in contract scope and value.</li><li>Develop metrics deliverables and provide analysis for leadership consideration that will drive maintenance and sustainment actions.</li><li>Apply critical thinking skills in a challenging and fast-paced environment to resolve customer priorities.</li></ul> 
Qualifications: 
Required:<ul><li>Active TS/SCI security clearance.</li><li>Bachelor&rsquo;s degree or equivalent experience in lieu of degree.</li><li>Minimum 3 years of related work experience</li><li>Minimum 2 years of operational AF DCGS experience</li></ul> 

Desired:<ul><li>A minimum of four years of operational AF DCGS experience.</li><li>Enterprise Level Helpdesk and Customer Service Experience.</li><li>A familiarity with IT Service Management (ITSM) and/or DESMF.</li><li>Experience with simultaneously managing multiple projects and teams.</li><li>ITIL v4 certification.</li><li>Experience with Remedy, Solutions Business Manager, Jira, or ServiceNow.</li><li>Prior experience as an ITSM Service Level Manager.</li><li>Ability to engage stakeholders through collaborative tools and services.</li></ul><ul><li></li></ul>
________________________________________________________________________________________
What You Can Expect: 
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you&rsquo;ll be part of a high-performing group dedicated to our customer&rsquo;s missions and driven by a higher purpose &ndash; to ensure the safety of our nation. 
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You&rsquo;ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground &mdash; in your career and in our legacy. 
Your potential is limitless. So is ours.
Learn more about CACI here.
________________________________________________________________________________________
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$61,600-$129,300<div>
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.</div></div>

IT Service Manager - Lead

Flex Employee Services

The Information Technology Department has an opening for an Information Technology (IT) Service Desk Manager in the Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment.Responsibilities include but are not limited to:<ul><li>Supervising the IT Service Desk Supervisor and IT Service Desk Analysts ensuring quality customer service to the firm.</li><li>Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).</li><li>Scheduling the firm s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.</li><li>Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.</li><li>Providing career development guidance to staff and recommending training paths.</li><li>Identifying metrics and collecting associated data to ensure optimal Service Desk operations.</li><li>Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.</li><li>Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.</li><li>Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.</li><li>Reviewing, editing, and maintaining support services knowledge database.</li><li>Providing feedback to the Training Manager to ensure training programs meet the needs of the firm s end users.</li><li>Supervising planning and management of location specific projects; i.e., laptop replacement.</li><li>Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.</li><li>Supporting, upholding, and encouraging compliance with all company computer related policies throughout the enterprise.</li><li>Supporting firm policies and procedures related to the Information Technology Department.</li></ul>Qualifications:<ul><li>Four-year college degree preferred; equivalent experience will be considered.</li><li>Minimum six years experience in providing end-user support.</li><li>Minimum of three years supervisory experience in a Help Desk or Service Desk environment.</li><li>Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.</li><li>Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software</li><li>Strong leadership, interpersonal and customer service skills and personal initiative.</li><li>Proven project management skills and an ability work under time constraints to meet deadlines.</li><li>Ability to write reports, business correspondence, and procedure manuals.</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.</li><li>Ability to strategically maintain financial/budgetary information.</li><li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li><li>Ability to be a change agent and drive new firm initiatives.</li><li>Ability to demonstrate strategic focus.</li><li>Ability to define goals and follow though to achieve results.</li><li>Excellent organization and communications skills, both oral and written.</li><li>Ability to work in a fast-paced environment while exhibiting a strong attention to detail.</li><li>Flexibility to work additional hours, as necessary.</li></ul>Job Type: Full-timePay: $136,000.00 - $185,000.00 per yearBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you comfortable working on W2?</li><li>Are you legally authorized to work in the United States, US Citizen/Green Card Holder?</li><li>How many years of experience do you have as a Manager/Supervisor in a Help Desk or Service Desk environment?</li><li>How many years of experience do you have in providing end-user support?</li><li>How many years of experience do you have in providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity?</li><li>How many years of experience do you have with Windows operating systems and Microsoft Office Suite and/or related software?</li><li>How many years of experience do you have with project management?</li><li>Do you have recent law firm experience?</li></ul>Work Location: Hybrid remote in Washington, DC 20032

IT Service Desk Manager (Recent Law Firm Experience Required)

<div><h2 class="jobSectionHeader">About Us:</h2>
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!<h2 class="jobSectionHeader">
Job Scope:</h2>
The role is responsible for leading a team of technical IT specialists providing infrastructure service management support along with second-line support to end users in the respective region with below overall responsibilities.
<ul>
<li>Infrastructure Management:
<ul><li>Collaborate with ISM manager to oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage, etc.).</li>
<li>Collaborate with ISM manager to ensure high availability, reliability, and performance of infrastructure components.</li>
</ul></li><li>Service Delivery Management:
<ul><li>Collaborate with ISM manager to manage the delivery of IT services to meet business requirements and service level agreements (SLAs).</li>
<li>Collaborate with ISM manager to monitor service performance and implement improvements as necessary.</li>
</ul></li><li>Incident and Problem Management:
<ul><li>Collaborate with ISM manager to establish and manage processes for incident and problem resolution to minimize downtime.</li>
<li>Collaborate with ISM manager to analyse incidents to identify trends and prevent future occurrences.</li>
</ul></li><li>Change Management:
<ul><li>Collaborate with ISM manager to implement and manage change management processes to ensure minimal disruption to services.</li>
</ul></li><li>Capacity Planning and Management:
<ul><li>Collaborate with ISM manager to monitor and analyse the capacity of infrastructure resources to ensure they meet current and future business needs.</li>
<li>Collaborate with ISM manager to develop and implement capacity plans to optimize resource utilization.</li>
</ul></li><li>Disaster Recovery and Business Continuity:
<ul><li>Collaborate with ISM manager to develop and maintain disaster recovery and business continuity plans for IT services.</li>
<li>Collaborate with ISM manager to conduct regular testing and updates to ensure effectiveness.</li>
</ul></li><li>Vendor Management:
<ul><li>Collaborate with ISM manager to manage relationships with vendors and service providers to ensure quality service delivery.</li>
</ul></li><li>Budgeting and Cost Management:
<ul><li>Monitor expenses and implement cost-saving initiatives without compromising service quality.</li>
</ul></li><li>Team Leadership and Development:
<ul><li>Foster a collaborative and high-performance work environment.</li>
</ul></li><li>Stakeholder Engagement:
<ul><li>Collaborate with business units to understand their IT needs and align services accordingly.</li>
<li>Communicate effectively with stakeholders regarding service status, incidents, and changes.</li>
</ul></li></ul><ul><li>Continuous Improvement:
<ul><li>Identify opportunities for process improvements in infrastructure and service management.</li>
<li>Stay updated on industry trends and best practices to enhance service delivery.</li>
</ul></li><li>Governance, Risk and Compliance Management:
<ul><li>Standard ITGC awareness and its applicability</li>
<li>GRC principles familiarity</li></ul></li> 
</ul>
<h2 class="jobSectionHeader">Experience &amp; Qualification</h2><ul>
<li>Minimum 3 years&rsquo; experience within IT.</li>
<li>Minimum 1 years&rsquo; experience in infrastructure management.</li>
<li>University bachelor&rsquo;s degree in engineering or a business discipline and work experience, preferably in the Supply Chain , Forwarding/Logistics sector. Certifications like CCNA , ITIL and ISO 27001 are preferred.</li></ul></div>

Deputy Manager - Information Technology

Inbox Business Technologies

<div>
 Inbox Business Technologies is looking for a highly skilled and experienced
 
 Service Manager
 
 to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead day-to-day operations of IT service delivery in line with ITIL standards.
 </li>
 <li>
 Oversee and manage service requests, incidents, changes, and asset management processes.
 </li>
 <li>
 Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management.
 </li>
 <li>
 Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs
 </li>
 <li>
 Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects.
 </li>
 <li>
 Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
 </li>
 <li>
 Drive continuous improvement in service delivery and support performance.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Sciences or higher
 </li>
 <li>
 5+ Years of experience in relevant field
 </li>
 <li>
 Proficient in ITSM tools (ServiceNow/SNOW preferred)
 </li>
 <li>
 Strong understanding of ITIL processes and ITSM standards
 </li>
 <li>
 Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management
 </li>
 <li>
 Strong project management capabilities, including planning, execution, and delivery
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Effective customer relationship management
 </li>
 <li>
 Effective time management and conflict resolution abilities
 </li>
 <li>
 SLA management skills
 </li>
 <li>
 Certification/Training preferred: ITIL V4, PMP
 </li>
 </ul>
</div>

Service Manager

<div>Inbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Lead day-to-day operations of IT service delivery in line with ITIL standards.
</li><li>Oversee and manage service requests, incidents, changes, and asset management processes.
</li><li>Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management.
</li><li>Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs.</li>
<li>Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects.
</li><li>Build and maintain strong customer relationships and act as a point of escalation for service-related issues.
</li><li>Drive continuous improvement in service delivery and support performance.
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Sciences or higher</li>
<li>5+ Years of experience in relevant field</li>
<li>Proficient in ITSM tools (ServiceNow/SNOW preferred)
</li><li>Strong understanding of ITIL processes and ITSM standards
</li><li>Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management
</li><li>Strong project management capabilities, including planning, execution, and delivery</li>
<li>Excellent verbal and written communication skills
</li><li>Strong leadership and people management skills
</li><li>Effective customer relationship management
</li><li>Effective time management and conflict resolution abilities.</li>
<li>SLA management skills</li>
<li>Certification/Training preferred: ITIL V4, PMP</li></ul></div>

Nucorevision, Inc

PLEASE NOTE:<ul><li>All Candidates MUST be United States Citizens</li><li>All Candidates MUST reside in the DMV area (DC, Maryland, Virginia)</li><li>MUST be PMP certified</li><li>There are no c2c Opportunities for this position</li><li>MUST have five (5) years of experience</li></ul>Program Manager Job Description:Serves as the Contractor's single program manager and shall be the Contractor's authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer's Representative (COR), government management personnel and customer agency representatives. Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. The Program Manager also tracks and accounts for government-provided equipment approved to be on or off-site in the performance of the resulting contract. The Program Manager is responsible for the overall contract performance and shall not serve in any other capacity under the resulting contract. They are responsible for all staffing decisions made under the execution of this contract.Minimum Qualifications: <ul><li>Bachelor's degree in computer science, Information Systems, Engineering, Business, or other related disciplines.</li></ul><ul><li>5 years' experience in IT support/service management or related field.</li></ul><ul><li>Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports.</li></ul><ul><li>Proven leadership experience managing personnel across multiple functional task areas.</li></ul><ul><li>Knowledge of common information technology applications and services, network services, computer and communications systems, associated protocols and industry standards and Federal information security and device configuration standards.</li></ul><ul><li>Experience providing supervisory oversight and coordinating tasks.</li></ul><ul><li>Information Technology Infrastructure Library (ITIL) v4 Foundations certification.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul>Preferred Qualifications:<ul><li>Project Management Professional (PMP) certification.</li></ul><ul><li>Experience working with Project Lifecycle Methodologies (PMLC) methodologies.</li></ul><ul><li>Experience with Capability Maturity Model Integration (CMMI).</li></ul>Job Types: Full-time, ContractPay: $140,000.00 - $165,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Program Manager

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a
 
 The Change Coordinator and
 
 is responsible for managing and coordinating all change management activities across IT services, ensuring that all changes to systems, infrastructure, and processes are efficiently and effectively handled with minimal risk and disruption to business operations. This role involves validating, tracking, and communicating all change requests through the Service Management (SM) tool, managing Change Advisory Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.
 
 
 
 
 
 
 Experience: 10+ years
 
 
 
 
 Work Location: Riyadh (Onsite)
 
 
 
 
 Contract Period: 6 to 12 months, extendable
 
 
 
 
 
 
 
 Required Skills and Qualifications:
 
 
 <ul>
 <li>
 &middot; Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 &middot; Experience: 6 years of experience in IT Service Management (ITSM), with at least 2&ndash;3 years in a change coordination or change management role.
 </li>
 <li>
 &middot; Technical Skills:
 </li>
 <li>
 o Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC Remedy, or similar).
 </li>
 <li>
 o Strong understanding of ITIL processes, particularly Change, Incident, and Problem Management.
 </li>
 <li>
 o Experience with dashboard and report generation tools (e.g., Power BI, Excel).
 </li>
 <li>
 &middot; Soft Skills:
 </li>
 <li>
 o Excellent communication and stakeholder management abilities.
 </li>
 <li>
 o Strong attention to detail, organizational, and analytical skills.
 </li>
 <li>
 o Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. Change Request Management
 
 <ul>
 <li>
 &middot; Handle and process all incoming Change Requests (CRs) via the Service Management (SM) tool.
 </li>
 <li>
 &middot; Validate all four types of changes &mdash; Normal, Standard, Emergency, and Unplanned Changes &mdash; in accordance with established policies and procedures.
 </li>
 <li>
 &middot; Conduct pre-checks for completeness, risk, and impact assessment before submission to Change Approvers.
 </li>
 <li>
 &middot; Reject or return change requests if information is incomplete or requires additional details.
 </li>
 </ul>
 
 2. Coordination and Communication
 
 <ul>
 <li>
 &middot; Coordinate with Change Owners, Approvers, Implementers, and the Change Manager throughout the entire change lifecycle.
 </li>
 <li>
 &middot; Follow up with approvers to ensure timely approval and implementation of changes.
 </li>
 <li>
 &middot; Maintain proactive communication with all stakeholders on the status and progress of change requests.
 </li>
 </ul>
 
 3. Monitoring and Reporting
 
 <ul>
 <li>
 &middot; Monitor dashboards within the SM tool to track change activities and compliance.
 </li>
 <li>
 &middot; Generate and manage regular reports, including:
 </li>
 <li>
 o Daily Change Report
 </li>
 <li>
 o CAB Meeting Minutes of Meeting (MOM) and Reports
 </li>
 <li>
 o TCAB and DCAB Reports
 </li>
 <li>
 o Weekend Change Report
 </li>
 <li>
 o Post Implementation Review (PIR) Report
 </li>
 <li>
 o FSC Report
 </li>
 <li>
 o Power BI Dashboards and Reports
 </li>
 <li>
 4. Change Advisory Board (CAB) Management
 </li>
 <li>
 &middot; Manage CAB schedules and logistics, ensuring all stakeholders are informed and prepared.
 </li>
 <li>
 &middot; Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status of changes.
 </li>
 <li>
 &middot; Document and distribute CAB meeting outcomes and follow-up actions.
 </li>
 <li>
 5. Post Implementation Review (PIR)
 </li>
 <li>
 &middot; Conduct and document PIRs for implemented changes to evaluate success, identify lessons learned, and ensure continuous improvement in the change management process.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 &middot; ITIL v4 Foundation Certification or higher.
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 Swati.J@aven-sys.com .
 
 Your interest will be treated with strict confidentiality.
 
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 
 Consultant Name : Swati Jaiswal
 
 
 Avensys Consulting Pte Ltd
 
 
 Email : Swati.J@aven-sys.com
 
 
 Whatsapp : +65 6761 9826
 
 
 
 
 
 
 Privacy Statement:
 
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.
 
</div>

Change Coordinator

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