it service manager

Truerpo

<p><b>Job Summary:</b></p><p>We are looking for an experienced <b>Service Delivery Manager &ndash; Shared Services</b> to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.</p><p><b>Key Responsibilities:</b></p><ul><li>Own and drive <b>IT service delivery</b> ensuring operational excellence and compliance with SLAs and KPIs.</li><li>Manage and coordinate <b>shared and dedicated IT teams</b>, including:</li><li>Helpdesk Support</li><li>Network and Cloud (Azure) Engineers</li><li>Systems Engineers</li><li>IT Security Engineers</li><li>Implement and maintain <b>ITIL-aligned processes</b>:</li><li>Incident Management</li><li>Change Management</li><li>Problem Management</li><li>Knowledge Management</li><li>Maintain <b>team rosters, shift schedules</b>, and ensure timely escalations and resource availability.</li><li>Lead <b>recruitment, onboarding, training, and succession planning</b> for shared resources.</li><li>Develop and enforce <b>Standard Operating Procedures (SOPs)</b> for service consistency and risk mitigation.</li><li>Act as the <b>Single Point of Contact (SPOC)</b> for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.</li><li>Collaborate with internal departments including <b>HR, Finance, and Presales</b> to drive delivery efficiency and cost-effectiveness.</li></ul><p><b>Requirements:</b></p><ul><li><b>Experience</b>: Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.</li><li><b>Technical Expertise</b>: Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.</li><li><b>Frameworks</b>: Practical experience with <b>ITIL best practices</b>.</li><li><b>Leadership</b>: Proven success in managing cross-functional and remote teams.</li><li><b>Communication</b>: Exceptional client relationship, stakeholder management, and interpersonal skills.</li></ul><p><b>Certifications:</b></p><ul><li><b>Mandatory</b>: ITIL v3 or v4 Certification</li><li><b>Preferred</b>: PMP, PRINCE2, or equivalent project management certification</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Service Delivery Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is committed to creating an exceptional entertainment and tourism experience in Saudi Arabia. We are seeking a dynamic and detail-oriented Manager - IT Operational Excellence to lead our IT operational strategies, ensuring alignment with our business objectives and the highest standards of service delivery.</p><p>
In this role, you will be responsible for driving continuous improvement in IT processes and systems, optimizing operational performance, and fostering a culture of excellence within the IT department.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Develop and implement IT operational excellence strategies that align with Qiddiya's vision and goals.</li>
<li>Analyze and enhance IT processes to improve efficiency, effectiveness, and reliability.</li>
<li>Lead initiatives to identify and mitigate risks, ensuring the integrity and availability of IT services.</li>
<li>Collaborate with cross-functional teams to implement best practices and innovative solutions within the IT domain.</li>
<li>Establish KPIs to measure and report on the effectiveness of IT operations and improvements.</li>
<li>Manage vendor relationships and service contracts to ensure optimal service delivery.</li>
<li>Facilitate training and development programs to elevate the technical skills within the IT team.</li>
<li>Prepare and present regular reports on IT operational performance to senior management.</li>
<li>Stay current with industry trends and emerging technologies to inform operational excellence strategies.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>7+ years of experience in IT operations management, preferably in a large-scale organization.</li>
<li>Proven track record in process optimization and operational excellence frameworks.</li>
<li>Strong understanding of IT service management principles (ITIL, COBIT, etc.).</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Demonstrated ability to manage complex projects and drive cross-functional collaboration.</li></ul></div>

Manager - IT Operational Excellence (CORS 234)

Golden Opportunities

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Lead, manage, and develop a service desk team of 50�100 professionals across multiple shifts.
 <br/>
 <br/>
 Ensure smooth delivery of IT support services in line with SLAs, KPIs, and customer expectations.
 <br/>
 <br/>
 Drive incident management, request fulfilment, escalation handling, and problem resolution.
 <br/>
 <br/>
 Implement ITIL best practices to optimize efficiency and service quality.
 <br/>
 <br/>
 Monitor performance metrics, generate reports, and provide insights for continuous improvement
 <br/>
 <br/>
 <strong>
  Skills Required
  <br/>
  <br/>
 </strong>
 RoleOperations Manager - Service Desk
 <br/>
 <br/>
 Industry TypeITES/BPO/KPO
 <br/>
 <br/>
 Functional AreaITES/BPO/Customer Service
 <br/>
 <br/>
 Required Education Bachelor
 <br/>
 <br/>
 Employment TypeFull Time, Permanent
 <br/>
 <br/>
 Key Skills
 <br/>
 <br/>
 <ul>
  <li>
   PMP
  </li>
  <li>
   SERVICEDESK
   <br/>
   <br/>
  </li>
 </ul>
 Other Information
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 <br/>
 Job CodeGO/JC/1118/2025
 <br/>
 <br/>
 Recruiter NameMaheshwari Balasubramanian
</div>


Operations Manager - Service Desk - GO/JC/1118/2025

Proterial

<div><p><b>Location:
</b></p>Bengaluru, Karnataka, India
<p></p><p><b>Job ID:
</b></p>R0105504
<p></p><p><b>Date Posted:
</b></p>2025-09-24
<p></p><p><b>Company Name:
</b></p>HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
<p></p><p><b>Profession (Job Category):
</b></p>IT, Telecom &amp; Internet
<p></p><p><b>Job Schedule:
</b></p>Full time
<p></p><p><b>Remote:
</b></p>No
<p></p><p><b>Job Description:
</b></p><p><b>The opportunity:
</b></p><p></p><p>This role involves managing or performing work across multiple areas of an organization&rsquo;s overall IT Platform/Infrastructure including analysis, development, and administration of IT Systems Software, Hardware, and Databases.
</p><p></p><p><b>How you&rsquo;ll make an impact:
</b></p><p></p><ul><li>Oversee the administration, configuration, and maintenance of the applications platform to ensure optimal performance and availability.
</li><li>Collaborates with IS Service Managers, Application Manager, Solution Architect and Specialists to estimate the effort for IS solution/services development, change requests and releases. Is responsible for entire requirements management process. Ensure that the final solution meets business objectives and adds to the bottom line.
</li><li>Provide support and training to end-users, helping them leverage the platform effectively.
</li><li>Work closely with cross-functional teams, including IT, operations, and business units, to understand their needs and deliver tailored solutions in line with organizational guidelines and policies.
</li><li>Stay up to date with the latest developments in process intelligence, data engineering, and technologies, proposing and implementing best practices to improve the overall application architecture.
</li><li>Provides guidance or support to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility.
</li><li>For assigned tasks, executes all actions in IT processes according to agreed RACIS specification.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul><p></p><p><b>Your background:
</b></p><p></p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, or a related field.
</li><li>Overall 8+ years of experience with minimum of 5 years of experience in managing application / platforms.
</li><li>Experience in IT service management (ITSM) practices, including incidents, problem, and change management. Experience in IT Applications Management and Service Delivery in multinational companies.
</li><li>Proven experience in managing projects, including planning, execution, and monitoring.
</li><li>Proficiency in SQL and data integration tools, experience in ETL process, and process mining methodologies.
</li><li>Demonstrated ability to manage and engage with cross-functional stakeholders at various levels, ensuring their needs and expectations are met.
</li><li>Strong analytical and problem-solving skills with the ability to interpret complex data sets.
</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
</li><li>Proficiency in both spoken &amp; written English language is required.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><b>general inquiry form </b><b>on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</b></h2><p></p><h2 class="jobSectionHeader"><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></h2></div><p></p>

IT Application Manager

KPMG

<div><p><b>JOB DESCRIPTION<br>
<br>
About KPMG in India
</b></p><p><b><i>KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
</i></b></p><p><b><i>KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
</i></b></p><div><p><b>Job Summary: </b>We are seeking a proactive and detail-oriented Assistant Manager &ndash; IT ServiceNow to oversee and optimize our ServiceNow platform. The role involves managing system configurations, ensuring seamless service delivery, and supporting ITSM processes. The ideal candidate will have hands-on experience with ServiceNow modules and a strong understanding of ITIL practices.
</p><p><b>Key Responsibilities:
</b></p><p>Administer and maintain ServiceNow platform, including incident, problem, change, and request management
</p><p>Collaborate with cross-functional teams to gather requirements and implement solutions
</p><p>Monitor system performance and ensure platform stability and scalability
</p><p>Develop and maintain workflows, scripts, and automation within ServiceNow
</p><p>Provide technical support and training to end-users
</p><p>Ensure compliance with IT policies and standards
</p><p><b>Qualifications:
</b></p><p>Bachelor&rsquo;s degree in Computer Science, IT, or related field
</p><p>4&ndash;6 years of experience in ServiceNow administration or development
</p><p>Strong understanding of ITSM and ITIL frameworks
</p><p>ServiceNow certification preferred<br>
</p></div><div></div><br>
<div><div><div><div><p><b>Equal employment opportunity information<br>
</b></p><p><br>
<b>KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.</b></p></div></div></div></div></div><br><div></div>

Consultant - IT ServiceNow

Cintas

<div><p><b>Requisition Number:</b> 211669</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills/Qualifications</b></h2></div><div><p>
Required</p><ul><li>
Valid driver's license</li><li>
High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred</li></ul><p></p><p><br>
Preferred</p><ul><li>
Management experience</li><li>
Experience in industrial sales or customer service</li><li>
Availability to start within two weeks after offer made/accepted</li></ul></div></div></div><p></p><p><b><br>
Benefits</b><br>
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.</p><p><br>
Additionally, our employee-partners enjoy:</p><div><ul><li><br>
Competitive Pay</li><li>401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)</li><li>Disability, Life and AD&amp;D Insurance, 100% Company Paid</li><li>Paid Time Off and Holidays</li><li>Skills Development, Training and Career Advancement Opportunities</li></ul><br>
<b>
Compensation</b><br>
A reasonable estimate of base salary for this role ranges between $78,200 - $103,985/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.<br>
<br>
<b>Company Information</b><br>
Cintas Corporation helps more than one million businesses of all types and sizes get Ready&trade; to open their doors with confidence every day by providing products and services that help keep their customers&rsquo; facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday&reg;. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard &amp; Poor&rsquo;s 500 Index and Nasdaq-100 Index.</div><p></p><p><br>
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.</p><p></p><p><br>
This job posting will remain open for at least five (5) days.</p><p></p><p><b><br>
Job Category:</b> Service<br>
<b>Organization:</b> Rental<br>
<b>Employee Status:</b> Regular<br>
<b>Schedule:</b> Full Time<br>
<b>Shift:</b> 1st Shift</p></div>

Service Manager

The Coca-Cola Company

<div><div><div><div><div><div><div><div>Egypt (Cairo)
</div></div></div></div><div><div><div>Information Technology
</div></div></div><div><div><div>Hybrid
</div></div></div><div><div><div>Experienced Professionals
</div></div></div></div></div></div><div><div><div><div><div><div><b>Department:</b> Enabling Technology, Digital &amp; Technology Platform Services</div><div></div><div><br>
We are seeking for a leader to join our new Service Integration and Management team, that will manage multiple service providers and integrate their services to provide a single, seamless service to the internal customer.</div><div>
The Incident &amp; Problem Management leader within a Service Integration &amp; Management (SIAM) organization is responsible for managing the end-to-end process of incident and problem management to ensure minimal disruption to business operations. This role aims to swiftly restore normal service operation following incidents, and to proactively identify and resolve problems to prevent recurrence. The Incident &amp; Problem Manager works collaboratively across multiple service providers, ensuring alignment with ITIL v4 and IT4IT best practices to deliver seamless and integrated IT services, reporting to Service Management Platform Manager.</div><div></div><div><b><br>
YOUR KEY RESPONSIBILITIES:</b></div><ul><li><b>Incident Management:</b></li></ul><div><div>
o Coordinate and manage the incident management process end-to-end, ensuring incidents are logged, categorized, prioritized, and resolved within agreed service levels across vendors</div><div>
o Act as the escalation point for complex multi-vendor incidents and transfer major incidents (IMCR) to Business Continuity team</div><div>
o Ensure service providers provide timely and accurate communication to stakeholders during incidents, providing regular updates on status and actions taken</div><div>
o Facilitate incident &amp; problem swarms to ensure smooth x-vendor collaboration on incidents</div><div>
o Conduct post-incident reviews to identify root causes and corrective actions to prevent recurrence for repetitive incidents</div><div>
o Monitor and report on incident trends, identifying areas for improvement</div></div><ul><li><b>Problem Management:</b></li></ul><div><div>
o Implement and manage the problem management process, ensuring problems are identified, logged, analyzed, and resolved in a timely manner</div><div>
o Conduct root cause analysis (RCA) for problems, working with cross-functional teams to identify and implement permanent solutions</div><div>
o Ensure timely maintenance of the Known Error Database (KEDB) and ensure it is up-to-date with known issues and workarounds</div><div>
o Proactively identify problem trends and patterns, driving continuous improvement initiatives</div><div>
o Develop and maintain problem management metrics and reports, providing insights to management and stakeholders</div></div><ul><li><b>Collaboration and Communication:</b></li></ul><div><div>
o Coordinate multiple service providers within the SIAM ecosystem to ensure cohesive and efficient incident and problem management processes</div><div>
o Facilitate communication between service providers, ensuring alignment and effective resolution of incidents and problems</div><div>
o Organize and lead regular incident and problem management reviews with stakeholders</div></div><ul><li><b>Process Improvement:</b></li></ul><div><div>
o Continuously improve incident and problem management processes in line with ITIL v4 and IT4IT best practices</div><div>
o Identify opportunities for automation and optimization within incident and problem management activities</div><div>
o Analyze data to identify trends, recurring issues, and problem patterns, using these insights to drive informed decision-making and continuous improvement initiatives</div><div>
o Ensure documentation and knowledge articles are created and maintained for incident and problem management processes</div></div><ul><li><b>Compliance and Governance:</b></li></ul><div><div>
o Ensure compliance with organizational policies, standards, and regulatory requirements</div><div>
o Participate in audits and ensure readiness for compliance checks related to incident and problem management</div><div>
o Develop and maintain incident and problem management policies, procedures, and standards</div></div><div></div><div><b><br>
ARE THESE YOUR SECRET INGREDIENTS?</b></div><ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field</li><li>ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus</li><li>Proven experience (5+ years) in incident and problem management within a complex, multi-vendor environment</li><li>Strong understanding of SIAM principles and experience working in a SIAM ecosystem</li><li>Excellent analytical and problem-solving skills, with a keen eye for detail</li><li>Strong leadership and communication skills, with the ability to manage multiple stakeholders</li><li>Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar</li><li>In-depth knowledge of ITIL v4 and IT4IT best practices</li><li>Strong understanding of incident and problem management processes and techniques</li><li>Proficiency in conducting root cause analysis and implementing corrective actions</li><li>Ability to manage major incidents and lead cross-functional teams under pressure</li><li>Excellent written and verbal communication skills</li><li>Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams</li></ul><div></div><div><b><br>
ABOUT YOUR NEW TEAM:</b></div><div>
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.</div><div>
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.</div><div>
We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.</div><div>
And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.</div><div></div><div><b><br>
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE</b></div><div>
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.</div></div></div></div></div></div></div>

Incident & Problem Management Leader

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