it service manager

DXC Technology

<div>Job Description:<ul><li><div>
Responsibilities:<div><div><div><ul><li>Define, negotiate, and document SLAs, OLAs, and underpinning contracts with internal and external service providers.</li><li>Monitor service performance against agreed SLAs and KPIs, ensuring timely reporting and escalation of breaches.</li><li>Conduct regular service reviews with internal teams and external vendors to ensure accountability and continuous service improvement.</li><li>Analyze service delivery trends and performance data to identify improvement opportunities.</li><li>Lead initiatives to improve service reliability, responsiveness, and user satisfaction.</li><li>Ensure alignment between business expectations and IT service delivery capabilities.</li><li>Maintain a catalog of active services and regularly review the service portfolio for accuracy and relevance.</li><li>Facilitate service reporting, dashboard creation, and communication to stakeholders and senior management.</li><li>Contribute to the development and enforcement of ITIL-aligned service management processes.</li><li>Support incident, problem, and change management functions by providing service-level insights and governance.</li><li>Continuously monitor and troubleshoot infrastructure services, ensuring optimal performance.</li><li>Follow established best practices and standards in infrastructure service delivery.</li></ul></div></div></div></div></li><li><div>
Mandatory Skills Description:<div><div><div><ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a Service Level Manager role</li><li>Strong understanding of ITIL practices; ITIL v4 Foundation certification required.</li><li>Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Helix, Cherwell).</li><li>Excellent analytical, negotiation, and stakeholder management skills.</li><li>Strong presentation and reporting skills; ability to clearly communicate service performance to both technical and business audiences.</li><li>Proven ability to manage service performance in complex environments involving multiple vendors and cross-functional teams.</li></ul></div></div></div></div></li><li><div>
Nice-to-Have Skills Description:<div><div><div><div> 
<ul><li>ITIL Intermediate or Expert-level certifications (e.g., Service Level Management, Continual Service Improvement).</li></ul></div></div></div></div></div></li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Service Level Manager

VOIS

<div>
 
 Role purpose:
 
 
 The role of the AD/Entra ID Service Owner is to manage and oversee the entire lifecycle of a service, ensuring it meets the needs of the business and its users. This includes planning and implementing service improvements, resolving ongoing issues, and maintaining high standards of performance and availability. The AD/Entra ID Service Owner is also responsible for stakeholder engagement, risk management, and ensuring compliance with relevant standards. By focusing on customer satisfaction and driving continual service improvement, the AD/Entra ID Service Owner plays a crucial role in delivering effective and reliable OIT Infrastructure services.
 
 
 Key accountabilities and decision ownership:
 
 
 
 Putting Customers First
 
 
 <ul>
 <li>
 Align goals, metrics, and initiatives with customer satisfaction,
 </li>
 <li>
 Regularly gather and act on customer feedback
 </li>
 <li>
 Ensure that your team prioritizes customer needs &amp; delivers exceptional service.
 </li>
 </ul>
 
 
 Performing through our people
 
 
 <ul>
 <li>
 Gives regular, constructive feedback.
 </li>
 <li>
 Ensure effective communication with all stakeholders &amp; team members.
 </li>
 <li>
 Foster a culture of collaboration &amp; empowerment to the team
 </li>
 <li>
 Provide training &amp; development opportunities that focus on customer-centric skills that will help the team perform better.
 </li>
 <li>
 Respect other team members
 </li>
 <li>
 Offer help when the team is overworked
 </li>
 <li>
 Accountability &amp; takes responsibility of the team&rsquo;s mistakes.
 </li>
 </ul>
 
 Key accountabilities and decision ownership
 
 
 
 Communicating for impact
 
 
 <ul>
 <li>
 Clear, transparent, and customer-focused communication towards customers &amp; team.
 </li>
 <li>
 Create a customer-centric culture by sharing customer success stories and feedback with the team.
 </li>
 <li>
 Encourage people to be open and share their views
 </li>
 <li>
 Keep all relevant people appropriately informed
 </li>
 </ul>
 
 Key accountabilities and decision ownership:
 
 
 
 Technical Operation:
 
 
 
 Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner &amp; Senior Specialist are responsible for:
 
 <ul>
 <li>
 
 Providing operational assessment
 
 of projects that supports Solution owner &amp; solution architect to have a good Design approval decision (G2) &amp; project Go Live decision (G5, G6) outcome by the Office IT Project Review Board (OIT PRB).
 </li>
 <li>
 
 Monitoring and reporting
 
 on the availability and performance of the service.
 </li>
 <li>
 This includes ensuring that the service meets agreed-upon performance standards
 </li>
 <li>
 It also includes that the service is available to users as expected
 </li>
 <li>
 
 Testing &amp; implementing technology updates
 
 to maintain the security and functionality of the service.
 </li>
 <li>
 This could involve coordination with other teams to ensure updates are applied without disrupting other services.
 </li>
 <li>
 
 Composing necessary scripts and automation tasks
 
 to reduce human intervention and improve efficiency.
 </li>
 <li>
 
 Capacity Planning
 
 due to its criticality in ensuring that the architectural designs are met &amp; ensures the capacity of the current team members is not exceeded.
 
 
 </li>
 </ul>
 
 Key accountabilities and decision ownership:
 
 <ul>
 <li>
 
 Being a focal point
 
 for service escalations towards vendors or escalation from customers.
 </li>
 <li>
 
 Ensuring service compliance &amp; security standards
 
 and being adapt to its ever-changing trends &amp; challenges.
 </li>
 <li>
 
 Maintaining and updating service documentation,
 
 including low-level designs (LLDs), Operational guides, CSD Work instructions, User guides and related technical specifications.
 </li>
 <li>
 
 Assessing the service change requests
 
 &amp; be part of the
 
 CAB
 
 committee approving any related changes in the environment.
 </li>
 <li>
 
 Accountability for achieving Problem management
 
 (PBI) KPIs as well as providing problem resolution (root cause/workaround/final solution) and root cause analysis (RCA) reports
 </li>
 <li>
 
 Aligning any related success stories
 
 with Project manager
 
 and/or
 
 Solution owner on Office IT Workplace
 </li>
 </ul>
 
 Must have technical / professional qualifications:
 
 
 
 Education:
 
 
 
 BSC in Engineering or Computer Science
 
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 +6 years of Entra ID hands-on-experience.
 </li>
 <li>
 Strong experience with Conditional access policies, MFA, WHFB &amp; TAP.
 </li>
 <li>
 Strong background in Active Directory and Entra Connect.
 </li>
 <li>
 Hands-on experience in design and migration activities for Azure Active Directory (Entra AD).
 </li>
 <li>
 Proficiency in Entra ID integrations and M365 license.
 </li>
 <li>
 User lifecycle &amp; Provisioning experience
 </li>
 </ul>
 
 
 
 
 Technical skills:
 
 <ul>
 <li>
 Hands-on- experience in Entra ID is a must.
 </li>
 <li>
 MCSE certificate and Azure Administration is a must.
 </li>
 <li>
 Experience in Windows Server 2016 or 2022.
 </li>
 <li>
 Experience in troubleshooting and strong PowerShell scripting is mandatory.
 </li>
 <li>
 Reporting and analysis skills are preferred.
 </li>
 <li>
 Project management knowledge is a plus.
 </li>
 <li>
 ITIL Foundation certificate is a plus.
 </li>
 </ul>
 
 Personal skills:
 
 
 Strong Interpersonal organization.
 
 
 Dedication, &amp; sense of ownership.
 
 
 Collaborative &amp; able to work well with others.
 
 
 Excellent oral and written communication skills.
 
 
 Must be team oriented
 
 
 Must have technical support experience.
 
 
 Experience working in a large production environment.
 
 
 Excellent oral &amp; written communication skills. Excellent spoken and written English.
 
 
 #VOIS#WeMoveTheWorld#MoveWithUs
 
</div>

Infrastructure Service Owner

Sharp Brains - Global IT Support

Role Title: Service Delivery ManagerLocation: Onsite in Johar Town, LahoreShift: 12-hour rotational shiftsCompany Description: Sharp Brains is an IT Services &amp; Solutions Provider based in the UK, offering comprehensive IT and software solutions for businesses. Our dedicated, highly-skilled teams deliver on-demand and managed technical support worldwide, 24/7, tailored to meet the dynamic and challenging needs of our clients. We aim to be the most innovative IT managed services provider, upholding values of trust, expertise, and simplicity.Role Description:As a Service Delivery Manager, you will be responsible for coordinating the efficient deployment of IT support engineers to client sites, maintaining client satisfaction, managing project timelines, and ensuring high service quality. This role requires client interaction, telecom experience, and expertise in IT customer support.Key Responsibilities:1. IT Engineer Deployment:- Plan and manage the assignment of IT engineers to client sites for timely service delivery.- Ensure swift resolution of client IT issues and service requests.- Monitor and assess the quality and performance of on-site engineers.2. Client Relationship Management:- Act as the primary contact for clients to address IT needs, concerns, and requirements.- Strengthen client relationships, ensuring consistent client satisfaction.3. Staff Augmentation &amp; Coordination:- Work with internal and external teams to determine IT resource requirements.- Oversee the placement of additional IT professionals as needed.4. Project Management:- Manage client IT projects, ensuring completion within scope, time, and budget constraints.- Oversee all stages of project planning, execution, and quality control.5. Requirement Analysis:- Analyse client requirements to define project scope and technical specifications.- Align projects with client expectations through detailed requirement analysis.6. Technical Support Oversight:- Offer technical guidance to IT engineers on complex issues.- Support engineers in resolving critical technical challenges when required.7. Performance Tracking:- Define and track KPIs for service delivery and client satisfaction.- Continuously evaluate and improve service quality.8. Documentation and Reporting:- Maintain accurate records of project plans, client communications, and engineer assignments.- Generate detailed reports on project progress and performance metrics.Qualifications:- Education: Bachelor&rsquo;s degree in IT, computer science, or a related field.- Experience: 3-5 years in IT service management, client support, and telecom.- Technical Skills: Knowledge of IT infrastructure, networking, and technical troubleshooting.- Client Focus: Strong client service and relationship-building abilities.- Analytical Abilities: Proficient in conducting requirement analysis and project scoping.- Communication: Excellent verbal and written communication skills.- Leadership: Ability to guide and mentor IT engineers.Job Type: Full-timePay: From Rs1.00 per monthWork Location: In personApplication Deadline: 29/11/2024

Service Delivery Manager

TAWANTECH

<div>AI Service Manager<ul>
<li>Offer AI solutions&rsquo; managed services contracts.
</li><li>Implement AI-driven IT service automation.
</li><li>Integrate AI tools for IT infrastructure management.
</li><li>Provide AI-based IT support services.
</li><li>Monitor and optimize AI-powered service performance and reliability.
</li><li>Ensure compliance, governance, and security in AI service operations.
</li><li>Collaborate with cross-functional teams to align AI services with business goals.
</li><li>Manage vendor relationships and evaluate new AI service technologies.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.
</li><li>5 years&rsquo; experience in AI service management, infrastructure management, support services, and automation.
</li><li>Practical knowledge in:
</li><li><ul><li>Machine Learning (ML)
</li><li>Natural Language Processing (NLP)
</li><li>Deep Learning
</li><li>Robotic Process Automation (RPA)
</li><li>Computer Vision
</li><li>Generative AI (Gen AI)
</li><li>Agentic AI
</li><li>OSINT &amp; GEOINT</li></ul></li></ul></div>

AI Service Manager

infinite Computer Solution

<div><div><div><div>This is for a Major Incident Manager Role: Below are the basic checks<ul><li>
Leadership &amp; Communication, Analytical Thinking, Technical Knowledge. Time Management, Root Cause Analysis (RCA). Stakeholder Management: Process Adherence: Continual Improvement: Understand SLA/KPI? Problem Management PR | Planning Forecasting.</li><li>
CMDB Configuration.</li></ul>
Hands-on experience on<ul><li>
Major incident scenarios.</li><li>
Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.</li><li>
Conduct post-incident reviews to identify improvement areas.</li></ul>
ITIL Foundation Certification \ Scrum Master would be an advantage. 
Search Criteria to get profiles from Job portal: - Major Incident Manager (MIM)/Incident management/ Project Management / ITIL / ITSM /Stakeholder Management/SLA/KPI /Problem Management/Service Now or BMC, whatever ITSM tools / Infrastructure Management/IT Service Manager 
Detailed description: -<ul><li>
Leadership &amp; Communication: Ability to lead cross-functional teams during high-pressure situations. Communicate findings and resolutions to stakeholders and affected users</li><li>
Analytical Thinking: Quickly assess and prioritize incidents.</li><li>
Technical Knowledge: Understanding of IT infrastructure, applications, and monitoring tools.</li><li>
Time Management The role of the incident manager is to coordinate the response to an incident and ensure that it is resolved in a timely and effective manner.</li><li>
Root Cause Analysis (RCA). 5 Whys. Ensure the root cause is resolved or mitigated</li><li>
Stakeholder Management: Communicate effectively with internal and external stakeholders.</li><li>
Process Adherence: Familiarity with incident management frameworks like ITIL.</li><li>
Continual Improvement: Apply design thinking to improve stakeholder experience and incident</li><li>
Understand SLA/KPI? Trying to create or review SLA/KPI metrics for a project or team.</li><li>
Problem Management PR - Problem Management involves both reactive and proactive approaches</li><li>
Planning Forecasting.</li><li>
CMDB Configuration.</li></ul>
Hands-on experience on<ul><li>
Major incident scenarios.</li><li>
Use ITSM tools and incident dashboards, communication platforms, and escalation matrices.</li><li>
Conduct post-incident reviews to identify improvement areas.</li></ul>
ITIL Foundation Certification \ Scrum Master would be an advantage.</div>
</div><div>Qualifications
<div>B.E/B Tech</div>
</div><div>Range of Year Experience-Min Year
<div>5</div>
</div><div>Range of Year Experience-Max Year
<div>8</div></div></div></div><div></div>

Senior Support Engineer

Chenega Corporation

<div>Req ID: 37429
Summary
Operations Manager
Washington, DC &ndash; Hybrid
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
The Operations Manager will be responsible for managing Tier 1-3 support through a Service Center and Endpoint support team, as well as Network Engineers, Cloud Engineers, and Cloud Admins. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting roughly 2,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services.
Responsibilities
<ul><li>Coordinate and oversee day-to-day operations of assigned programs</li>
<li>Monitor performance metrics, service delivery, and SLAs</li>
<li>Lead risk mitigation, quality control, and issue resolution activities</li>
<li>Support documentation, reporting, and process improvements</li>
<li>Interface with stakeholders to align services with mission objectives</li>
<li>Experience managing a team of network admins, cloud and system engineers, and other infrastructure support roles.</li>
<li>Responsible for outage remediation, leading a multi-stage incident management process to restore service, minimize impact, and prevent recurrence</li>
<li>Oversee the maintenance (patches), cyber monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.</li>
<li>Track SLA&rsquo;s and ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.</li>
<li>Meet the needs of the customer, ensuring timely and effective resolution of issues and requests.</li>
<li>Implement and maintain IT security protocols to protect data and assets from threats and vulnerabilities.</li>
<li>Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>Bachelor&rsquo;s degree and 6+ years of relevant experience; OR</li>
<li>Associate and 8+ years of relevant experience; OR</li>
<li>High School and 10+ years of relevant experience</li>
<li>Must be a U.S. citizen</li>
<li>Obtain Public Trust Clearance</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Develop and implement IT policies, procedures, plans, and best practices to maintain a robust and secure IT environment.</li>
<li>Knowledge of industry-accepted standards and best practices related to IT operations</li>
<li>Knowledge of and experience with help desk support and operations.</li>
<li>Knowledge of networking and network-based software applications.</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Coordinate release deployments with the development team, ensuring each build/release has all necessary documentation, components, and dependencies.</li>
<li>Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it</li>
</ul>How you&rsquo;ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS&rsquo;s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega&rsquo;s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
\#Chenega Agile Real Time Solutions, LLC
Estimated Salary/Wage
USD $103,400.00/Yr. Up to USD $120,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

Operations Manager

Concentrix

<div><div><div>Information Technology
</div><div><div><div>Location</div>
<div>Giza, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Manager, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.</div>
Responsibilities:<ul><li><div> 
Operational Support and Service Management:</div><ul><li>
Manage and triage daily IT support requests across all areas.</li><li>
Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.</li><li>
Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.</li><li>
Lead root cause analysis and drive permanent solutions for recurring technical issues.</li></ul></li><li><div> 
Infrastructure and Systems Oversight:</div><ul><li>
Oversee local data center/server room infrastructure and end-user computing.</li><li>
Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.</li><li>
Support remote access services, VPNs, and hybrid work enablement solutions.</li></ul></li><li><div> 
IT Asset and Procurement Management:</div><ul><li>
Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.</li><li>
Coordinate with procurement and finance on stock planning and vendor management.</li><li>
Handle asset audits, warranty tracking, and compliance with internal and external audits.</li></ul></li><li><div> 
Project Management and Implementations:</div><ul><li>
Lead local deployments for new clients and campaign launches.</li><li>
Support UAT (User Acceptance Testing) and liaise with global engineering teams.</li><li>
Coordinate site readiness for client visits, technology pilots, and system rollouts.</li></ul></li><li><div> 
People and Stakeholder Management:</div><ul><li>
Supervise onsite IT staff and coordinate daily tasks.</li><li>
Act as the primary IT contact for site leadership and operations teams.</li><li>
Translate business needs into technical solutions and ensure communication with delivery leads.</li></ul></li><li><div> 
Security, Compliance, and Risk Management:</div><ul><li>
Enforce endpoint security standards and access control policies.</li><li>
Support audit readiness and ensure compliance with IT policies and industry frameworks.</li><li>
Mitigate risks by addressing vulnerabilities in collaboration with security teams.</li></ul></li></ul> 
Qualifications: 
<ul><li>
5-8 years of proven experience in IT operations.</li><li>
Expertise in ITIL-based processes and service management.</li><li>
Strong understanding of infrastructure and systems oversight.</li><li>
Experience with IT asset management and procurement.</li><li>
Demonstrated project management skills and stakeholder engagement.</li><li>
Knowledge of security standards and compliance requirements.</li><li>
Excellent communication and leadership skills.</li><li>
Fluency in English (C1)</li></ul>
Nice to have: 
<ul><li>People management experience</li><li>
Networking knowledge</li></ul>
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time2025-10-01
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Manager, IT Operations

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