it service technician

Cognizant

<div>00068379771
<ul><li>Date published Apr 13 2026
</li><li>Location Carmel / United States
</li><li>Job category IT Infrastructure
</li><li>Work model Work from Office
</li></ul><div><div><div><div>About the role 
As an IT Field Service Technician, you will make an impact by supporting manufacturing and warehouse operations, ensuring shop floor systems remain reliable, secure, and efficient. This role blends hands-on support with continuous improvement, helping reduce downtime, strengthen standardization, and support technology integrations that directly impact production and user experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.<div>
In this role, you will: 
<ul><li>Provide advanced, hands-on technical support at a 3rd level across end-user and manufacturing environments, exceeding SLA metrics.</li><li>Demonstrate independent troubleshooting and decisive problem solving for highly complex environments, including shop floor systems.</li><li>Perform root cause analysis to eliminate recurring incidents and implement long-term preventive solutions.</li><li>Support shop floor technologies including PLC-connected devices, handheld scanners, label/laser/multifunction printers, and workstations.</li><li>Install, configure, and maintain hardware and software aligned with enterprise standards and project requirements.</li><li>Provide immediate technical support for high-complexity environments after business hours, as necessary, to maintain production continuity.</li><li>Support infrastructure components including network, server, and end-user systems.</li><li>Partner with cross-functional teams on project initiatives, M&amp;A integrations, and system improvements.</li><li>Vet and define proposed shop floor processes in compliance with Networking and Security policies and standards.</li><li>Follow and promote defined ITIL practices across incident, problem, and change management.</li><li>Participate in the creation and reinforcement of Field Services standards.</li><li>Contribute to continuous improvement efforts including labor/cost reduction, security, reliability, standardization, and key feature integrations.</li><li>Support enterprise initiatives such as the Windows 11 migration project.</li><li>Perform other assigned operational duties.</li></ul></div>
Work model 
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role&rsquo;s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Carmel, IN.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you&rsquo;re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.<div>
What you need to have to be considered: 
<ul><li>4+ years of experience supporting manufacturing, warehouse, or industrial environments with a strong understanding of shop floor IT systems.</li><li>High-level knowledge of Microsoft Windows 10/11, macOS (Apple OSX), and Linux (Ubuntu).</li><li>Proficiency with Microsoft 365 (Office, Teams, Point, Visio) and legacy Microsoft Office Suites (2007&ndash;2016).</li><li>Experience supporting mobile platforms including Apple iOS, Android, and Windows CE.</li><li>Hands-on experience with PC hardware troubleshooting, serial-based technologies (PLCs, scanners), and handheld scanners.</li><li>Experience supporting label, laser, and multifunction printing.</li><li>Familiarity with network, server, telephony technologies, and basic Audio-Visual (AV) support.</li><li>Strong root cause analysis skills with exposure to process improvement, risk reduction, security controls, and change management.</li><li>Outstanding verbal and written communication skills; able to explain complex technical issues clearly to non-technical stakeholders.</li><li>Proven ability to multitask, prioritize effectively, and operate independently with limited supervision in a fast-paced environment.</li><li>Experience working in cross-functional and virtual team environments.</li><li>Broad technical IT knowledge and awareness of industry trends.</li><li>Degree in Computer Science, Information Technology, or a related field.</li></ul></div><div>
These will help you stand out: 
<ul><li>Network+ certification or equivalent.</li><li>Experience supporting manufacturing system integrations or M&amp;A environments.</li><li>Exposure to enterprise IT architecture and a broad range of business applications.</li><li>Experience with large-scale deployments or OS migrations such as Windows 11.</li><li>Knowledge of IT security standards specific to manufacturing environments.</li></ul></div>
We're excited to meet people who our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
The Cognizant community:
 
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
About us:
 
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World&rsquo;s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. 
</div></div><div><div><div>
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IT Field Service Technician

Integrity Express Logistics

<div>
 The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.
 
 
 
 Position Description (Essential Duties &amp; Responsibilities)
 
 
 
 <ul>
 <li>
 Support and troubleshoot workstation, software, and network related issues
 </li>
 <li>
 Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
 </li>
 <li>
 Escalate issues through the proper channels with detailed information
 </li>
 <li>
 Manage incidents according to urgency and impact
 </li>
 <li>
 Clearly document support issues and all resolution steps in ticketing system
 </li>
 <li>
 Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
 </li>
 <li>
 Update incidents and request, while maintaining good communication with the end-user until issue is resolved
 </li>
 <li>
 Provide Telephony administration and support using Ring Central
 </li>
 <li>
 PC hardware imaging, and configuration
 </li>
 <li>
 Consistent and accurate updating of Asset information in the CMDB
 </li>
 <li>
 Workstation setup and cable management
 </li>
 <li>
 Create and update Knowledge Base articles including, technical, and self-help documents
 </li>
 <li>
 Ability to lift and carry IT hardware
 </li>
 <li>
 Up to 10% travel possible
 </li>
 <li>
 Perform additional duties as necessary
 
 
 </li>
 </ul>
 
 Knowledge/Skills/Experience
 
 
 
 Basic (Required)
 
 
 <ul>
 <li>
 1-3 years of Service Desk, Help Desk or Support Center experience
 </li>
 <li>
 Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
 </li>
 <li>
 3+ years of experience troubleshooting technology related issues
 </li>
 <li>
 Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
 </li>
 <li>
 Experience supporting PC&rsquo;s in a Windows Active Directory environment
 </li>
 <li>
 Prior experience using remote tools such as Beyond Trust Remote Support
 </li>
 <li>
 Ability to work well independently and as part of a team
 </li>
 <li>
 Excellent written, verbal, and interpersonal communications skills
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 4+ years of experience working as a Service Desk Technician
 </li>
 <li>
 A+ Certification, Network+ Certification
 </li>
 <li>
 Associates or bachelor&rsquo;s degree in an IT related discipline
 </li>
 <li>
 Knowledge of Information Technology Service Management (ITSM) systems
 
 
 </li>
 </ul>
 We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
 
 
 US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
</div>

IT Service Desk Technician

MDC Computers

* LOCAL CANDIDATES ONLY*MDC Computers: IT Technician PositionOverview: MDC Computers is seeking a skilled IT Technician to join our dynamic team. This position is ideal for a seasoned professional with a proven track record in IT support and customer service. We offer a collaborative team environment where professionalism and a positive demeanor are highly valued.Key Responsibilities:<ul><li>Perform general computer troubleshooting to identify and resolve technical issues.</li><li>Remove viruses and spyware to ensure optimal system performance.</li><li>Conduct operating system installations and updates.</li><li>Build custom computers tailored to specific client needs.</li><li>Provide exceptional customer support in-person, over the phone, and via remote access.</li></ul>Qualifications:<ul><li>Multiple years of professional experience in an IT support role.</li><li>Strong background in customer service; sales experience is a plus.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work effectively in a team and maintain professional conduct at all times.</li><li>Pleasant and clear communication skills, with an emphasis on customer satisfaction.</li></ul>Compensation:<ul><li>Competitive salary, commensurate with experience and skill level.</li></ul>Join Our Team: At MDC Computers, we value a harmonious workplace where each team member is supportive and respectful towards one another and our clients. If you are passionate about technology and thrive in a collaborative environment, we would love to hear from you.Job Types: Full-time, Part-timePay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul>Experience:<ul><li>IT support: 3 years (Required)</li></ul>License/Certification:<ul><li>CompTIA A+ (Preferred)</li></ul>Location:<ul><li>Las Cruces, NM 88001 (Required)</li></ul>Ability to Commute:<ul><li>Las Cruces, NM 88001 (Required)</li></ul>Work Location: In person

IT Technician

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 IT SUPPORT TECHNICIAN
 
 
 
 SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of &ldquo;high caliber engineers&rdquo; and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
 
 
 The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd, and 3rd tier support to SpaceX employees:
 </li>
 <ul>
 <li>
 Manage on site inventory and the total lifecycle of IT assets.
 </li>
 <li>
 Procure, configure and deploy computer hardware and mobile cellular devices.
 </li>
 <li>
 Troubleshoot software and hardware issues, in person and remotely.
 </li>
 <li>
 Configure and troubleshoot desktop, label and large multifunction printers.
 </li>
 <li>
 Network support and troubleshooting. From device connectivity to VLAN configuration.
 </li>
 <li>
 Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
 </li>
 <li>
 Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
 </li>
 <li>
 Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
 
 </li>
 </ul>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalency certificate.
 </li>
 <li>
 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
 </li>
 <li>
 Experience supporting Microsoft technologies.
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 Experience supporting Mac iOS and Linux environments.
 </li>
 <li>
 Technical certifications (i.e. A+, Network+, MCSE).
 </li>
 <li>
 Working knowledge of audio-visual equipment.
 </li>
 <li>
 Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
 </li>
 <li>
 Able to work independently while maintaining patience with the constant interruptions.
 </li>
 <li>
 Due to the high visibility of this position, excellent written, verbal and phone communications skills.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
 </li>
 <li>
 Must have valid driver's license.
 </li>
 <li>
 Must be willing to work all shifts, overtime, and/or weekends as needed.
 
 
 </li>
 </ul>
 
 Pay Range
 
 
 
 
 COMPENSATION AND BENEFITS:
 
 
 
 IT Support Technician/Level 1: $31.00 - $37.00/hour
 
 
 IT Support Technician/Level 2: $36.00 - $42.00/hour
 
 
 IT Support Technician/Level 3: $40.00 - $47.00/hour
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

IT Support Technician

Arcare

<div>Job Title: IT Field Technician 
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)

Qualifications:
<ul><li>
Associate degree in an IT-related field or 2+ years of IT experience with a high school diploma or GED required.</li><li>
Bachelor&rsquo;s degree in an IT-related field preferred. IT experience may substitute for education upon validation.</li><li>
Exposure to application support, IT help desk, desktop support, hardware setup, and/or Microsoft 365.</li><li>
Customer service experience in a previous role.</li><li>
Ambition for professional growth.</li></ul>

Job Summary: 
Discover a rewarding career at Arcare. We are seeking a skilled and customer-focused IT Field Technician to join our IT team. In this role, you will provide remote technical assistance, troubleshoot hardware and software issues, and ensure efficient resolution of IT requests. Your responsibilities include utilizing remote support tools, setting up devices, and delivering excellent customer service to enhance the end-user experience.

The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a drive to stay updated on technological advancements. This position offers a unique opportunity to grow professionally while supporting Arcare&rsquo;s mission of providing quality healthcare services.

Key Responsibilities:
<ul><li>
Provide excellent customer service by addressing user inquiries and resolving hardware and software issues.</li><li>
Utilize remote support tools to troubleshoot and resolve IT requests efficiently.</li><li>
Prepare and deploy computers, laptops, and mobile devices for end users.</li><li>
Maintain and update technical documentation to support internal IT processes and end-user education.</li><li>
Capture and document issue details and troubleshooting steps within the ticketing system.</li><li>
Support the organization&rsquo;s cloud-based phone systems and telecom equipment.</li><li>
Collaborate with other IT team members to foster a positive and efficient workflow.</li><li>
Stay current with technological developments to improve support capabilities.</li><li>
Assist in the development and implementation of IT training resources for staff.</li><li>
Perform additional duties as assigned.</li></ul>

Skills &amp; Attributes
<ul><li>
Excellent problem-solving and analytical abilities.</li><li>
Strong verbal and written communication skills.</li><li>
High level of organization and attention to detail.</li><li>
Ability to adapt to changing technologies and workflows.</li><li>
Collaborative team player with a focus on customer satisfaction.</li></ul>

Company Paid Benefits:
<ul><li>
Health, dental, and vision insurance</li><li>
Paid time off (sick and vacation, up to 96 hours accrued annually)</li><li>
Eight (8) paid holidays</li><li>
One (1) floating holiday</li><li>
One (1) birthday holiday</li><li>
Life insurance</li><li>
Long-term disability</li><li>
Free Arcare clinic benefits for employees with Arcare health insurance</li><li>
Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment)</li><li>
Additional supplemental and family coverage available</li></ul>

Application Assistance: 
If you need assistance with the application process, please email humanresources@arcare.net.

Equal Opportunity Employer: 
Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

#ind3</div>

IT Field Technician

McCoy Global USA Inc.

<div>Service Technician
McCoy Global
THIS JOB IS FOR YOU
IF YOU ACT LIKE AN OWNER AND OWN YOUR ACTIONS;
IF YOU EMBRACE CHALLENGE AND LEAD CHANGE;
IF YOU EVOLVE, ADAPT AND CELEBRATE SUCCESS;
IF YOU APPROACH ALL INTERACTIONS POSTIVELY, COURAGEOULSY AND HONESTLY;
IF YOU HAVE YOUR TEAMS BACK;
IF YOU ARE THE BEST AT EVERYTHING YOU DO! 
What We Need: 
We need a fulltime member for our Service Team. Someone who is a team player, enjoys challenges and passionate about their work. 
The Service Technician, reporting to the Service Manager, will work alongside both Western and Eastern Hemisphere Service team to secure and grow service revenue for McCoy Global. This position will serve as the customer contact on specific technical and service-related problems. 
What you&rsquo;ll bring:<div> 
<ul><li>
Minimum high school diploma or equivalent</li><li>
3-5 years related industry experience preferred</li><li>
Previous technical or specialized training on Casing Running Tools.</li><li>
Comprehensive knowledge in mechanics and electronics</li><li>
Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint</li><li>
Must have a valid driver&rsquo;s license and passport to travel to field locations and internationally.</li></ul></div> 
What you&rsquo;ll do:<div> 
<ul><li>
Travel to Local and International customer sites for any installing, assembling, servicing, repairing, or tear down of company equipment and calibration jobs.</li><li>
Travel to rig site for operation and training of client&rsquo;s technicians to operate and maintain McCoy oilfield products, namely Casing Running Tools, SmartHub, FMS, Power tongs etc.</li><li>
Troubleshoot hydraulic and electronic systems</li><li>
Interacting with customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner</li><li>
Diagnose and resolve product performance problems on-site</li><li>
Escalate serious or multi-vendor issues when necessary</li><li>
Perform calibrations on most systems while recording and maintaining all calibration and service records</li><li>
Conduct pre-job Risk Assessments on all locations before carrying out any work.</li><li>
Coordinate work scopes and arrange travel to customer sites.</li><li>
Conduct product training to customers and ensure they are properly educated on all McCoy product</li><li>
Sell McCoy Global products while on customer sites</li></ul></div>
Who Are We?
Over a century ago, blacksmith Henry McCoy established the Edmonton Auto Spring Works in Edmonton, Alberta, Canada. Back in 1914, the name McCoy meant a commitment to quality; and that, along with a desire to continually innovate, is what we stand for today.
KEEPING AHEAD OF THE CURVE
Always ahead of the curve, we&rsquo;ve evolved from auto springs, axle manufacturing, trucking, and trailers, to hydraulic power tongs, advanced engineering for wellbore integrity, data acquisition for harsh environments, and cloud-based automated Smart technology solutions. Our evolution has been relentless &ndash; just the way we love it.
LEADING CHANGE
All along the way, we have aggressively embraced change to support our customers at every turn, anticipating their needs and delivering highly customized solutions. It is no surprise that our company today bears little resemblance to the blacksmith shop of 1914.
AN UNWAVERING FOCUS
Yet it is also no surprise that our spirit remains fundamentally unchanged: our focus on quality and customization ensures the products and services we provide live up to our promises, so you can live up to yours.
So, what can McCoy offer you?<div><ul><li>
A great teamwork environment that challenges your ability while having fun.</li><li>
A voice to help us continuously improve our processes and teams.</li><li>
A chance to help us deliver innovative solutions to our customers provide energy to the world.</li><li>
An opportunity to grow within our company as we succeed in growing our customers.</li><li>
An organization that recognizes and cares about its employee&rsquo;s well-being.</li></ul></div>
We are 1-McCoy and We want YOU! 
Note: McCoy Global conducts security checks for positions.</div>

Service Technician

Solvere One

<div>
 
 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
 <ul>
 <li>
 
 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed technical documentation for resolutions of issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Update and maintain hardware inventory&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Audio/visual support for conference and training room equipment&nbsp;
 
 </li>
 </ul>
 
 Required Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows Desktop OS installation and support&nbsp;
 
 </li>
 <li>
 Apple / Mac Desktop OS installation and support
 </li>
 <li>
 Google Admin support
 </li>
 <li>
 Microsoft Office 365 administration and support&nbsp;
 </li>
 <li>
 
 iPhone / Android troubleshooting&nbsp;
 
 </li>
 <li>
 
 Multi-factor Authentication configuration and support&nbsp;
 
 </li>
 </ul>
 
 Preferred Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 ConnectWise Manage&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 ConnectWise Automate&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Glue&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophos suite of solutions&nbsp;
 
 </li>
 </ul>
 
 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier I/II

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