it service technician

Patterson Companies

<div>Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.<h2 class="jobSectionHeader">
Job Summary</h2>
The role of Service Technician for Feedyard Software &amp; Networking provides technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS) Turnkey Computer Systems (a division of Animal Health International Inc.) provides fully integrated software applications coupled with comprehensive software support and training to meet the unique needs of the feed yard industry. Please take a look at one of our typical customer installation sites:
https://bcove.video/3Xspicf
As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Responsibilities and Essential Job Functions
Equipment Installation and Repair<ul><li>
Transact all business in accordance with Animal Health International Inc.&rsquo;s business code of ethics and conduct.</li><li>
Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS)</li><li>
Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.</li><li>
Responsible for software/network installation projects for current and new customer sites.</li><li>
Prepare for and perform standard system installations and test the functionality of all components.</li><li>
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.</li><li>
Complete all required service forms, records, and documentation as required.</li><li>
Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.</li><li>
Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.</li><li>
Inventory &amp; Asset Management</li><li>
Prepare list of necessary equipment for each installation and service request.</li><li>
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.</li><li>
Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.</li><li>
Manage vehicle inventory and restock as necessary.</li><li>
Ensure proper vehicle maintenance guidelines and safe driving habits are followed.</li><li>
Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, , etc.</li><li>
Performs all other duties as assigned</li></ul>
Job Qualifications
<ul><li>High school diploma or equivalent.</li><li>
0-2 years prior experience in a technical, software, or related field</li><li>
Valid driver&rsquo;s license and clean driving record required</li><li>
Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.</li><li>
Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.</li><li>
Able to climb heights 17&rsquo; to 200&rsquo;</li><li>
Able to lift 55 lbs.</li><li>
Strong customer service skills.</li><li>
Computer skills, including MS Office and other software systems.</li></ul>
Preferred Qualifications
Associates degree in a computer related field.
Two years of related experience is a plus.
Experience working in Animal Agriculture
Troubleshooting Windows operating system.
Wireless networking experience preferred.
Travel and On-Call:
<ul><li>This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
For this position being on-call is required.</li></ul>
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:<ul><li>
Full Medical, Dental, and Vision benefits and an integrated Wellness Program</li><li>
401(k) Match Retirement Savings Plan</li><li>
Paid Time Off (PTO)</li><li>
Holiday Pay &amp; Floating Holidays</li><li>
Volunteer Time Off (VTO)</li><li>
Educational Assistance Program</li><li>
Full Paid Parental and Adoption Leave</li><li>
LifeWorks (Employee Assistance Program)</li><li>
Patterson Perks Program</li></ul>
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$20.91 - $27.16<h2 class="jobSectionHeader">
EEO Statement</h2>
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.</div>

Feedyard IT Service Technician

Choice Bank

<div>Description:

This role can be worked from any location in the Minneapolis Market.
The Service Desk Technician is an integral member of the IT Service Team. With a focus on providing an excellent user experience, the Technician will provide remote and onsite support to Internal Team Members related to Software and Hardware through various channels including phone, chat, incidents, and requests.<ul><li>
Answers inbound calls and chats to assess issue, documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.</li><li>
Works submitted incidents and requests effectively and efficiently to meet SLA. Work includes interaction with submitter to assess issue: documents discovery information within ticketing system. Works to provide resolution to issues. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.</li><li>
Provide remote computer support, walk up support, and other duties as assigned.</li><li>
Curator of great user experience. You understand the importance of providing an excellent user experience and work to provide it in everything you do.</li></ul>
Requirements:
<ul><li>Experience with common end user applications including Windows 10, Microsoft Office, and Outlook.</li><li>
Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.</li><li>
Technology enthusiast with familiarity with various operating systems and platforms that can creatively solve problems and think critically.</li><li>
Resourceful individual with ability to diagnose and resolve problems quickly.</li><li>
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills.</li><li>
Ability to work well under pressure and thrive in a fast-paced work environment.</li><li>
Follow all standard operating procedures through the effective use of Knowledge and Standard Operating Procedures</li></ul> 
Travel Requirement
This position requires travel to support business needs, including team collaboration, internal trainings, association conferences, client visits and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs.
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don&rsquo;t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.<ul><li>
Embrace change and encourage innovation.</li><li>
Know when to ask for help and know when to offer help.</li><li>
Better the places we live.</li><li>
Work hard. Do the right thing. Have a little fun.</li></ul>
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.
Disclosure
This job description is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a significant risk to the health and safety of themselves or other employees.
All employment at Choice Financial Group is &ldquo;at will&rdquo; employment. This position description does not create an employment contract, implied or otherwise.
The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. There is a rich bonus incentive associated with the role as well. Check out bankwithchoice.com/careers for an outline of current benefit offerings.</div>

IT Service Desk Technician

Uline

<div><div>IT Service Desk Technician
Pay from $24 to $30 per hour with significant growth and earning potential!
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Hours: Sunday - Thursday, 6 AM to 2:30 PM
Position Responsibilities
</div><div><ul><li>Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
</li><li>Create incident tickets to document issues and route tickets to appropriate support group.
</li><li>Handle major IT incident management to quickly resolve issues that impact the business.
</li><li>Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
</li><li>Conduct user account set-up, security maintenance and systems monitoring.
</li></ul>Minimum Requirements
<ul><li>High school diploma or equivalent. Bachelor's degree preferred.
</li><li>3+ years of experience as IT Service Desk Technician or Data Center Operator.
</li><li>Experience with incident, change and problem management in a multi-location data center.
</li><li>Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
</li><li>Uline does not participate in the H1-B lottery.
</li></ul>Benefits
<ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
</li><li>Multiple bonus programs.
</li><li>Paid holidays and generous paid time off.
</li><li>Tuition Assistance Program that covers professional continuing education.
</li></ul>Employee Perks
<ul><li>On-site caf&eacute; and first-class fitness center with complimentary personal trainers.
</li><li>Over four miles of beautifully maintained walking trails.
</li></ul><div>About Uline
Uline, a family-owned company, is North America&rsquo;s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-EP1
#CORP
(#IN-PPITL3)
#ZR-HQIT
</div></div>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!</div>

Management & Training Corporation

<div>Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact.
This is an in-office position at our Headquarters in Centerville, UT.
MTC Corporate Benefits:
<ul><li>Collaborative In-Office Environment
</li><li>Medical, Dental, Vision, and Life Insurance
</li><li>AD&amp;D and Short-term Disability
</li><li>401(k) Retirement Plan
</li><li>Paid Vacation and Sick time
</li><li>Paid Holidays
</li><li>Professional Development Assistance
</li><li>Career Advancement Opportunities
</li><li>Employee Assistance Program
</li></ul>Position Summary:
Reports to the IT Director, Network Administration. Provides first-level technical support to end users by responding to inquiries and resolving issues related to supported software, hardware, and computing platforms. Delivers timely, professional, and courteous customer service while complying with organizational policies, management direction, and applicable government requirements.
Essential Functions:
<ul><li>Provide first line contact handling for all issues reported to the service desk through telephone, email, Teams and self-service.
</li><li>Taking ownership of basic technical issues by asking relevant questions, recording details accurately in our service management system, investigation, and resolution of first line issues.
</li><li>Ensuring fulfilment of end user requests which have been recorded in the service management system.
</li><li>Escalating more technical issues to the appropriate technical support team.
</li><li>Escalating priority incidents as part of the incident management process.
</li><li>Expected to stay abreast of current news, system information, problems, changes, and updates relevant to our user community.
</li><li>Attend computer training, conferences and seminars as required.
</li><li>Maintain and improve knowledge of current Microsoft Windows platforms, Microsoft Office products, basic network connectivity and anti-virus applications.
</li><li>Maintain accountability of property; adhere to safety practices.
</li><li>Demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.
</li><li>Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.
</li><li>Ensure day-to-day activities promote sustainability and reduce the impact on the environment by minimizing waste and maximizing recycling; saving energy; and minimizing water usage.
</li><li>It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management.
</li></ul>Skills &amp; Abilities
<ul><li>Good interpersonal skills. Building lasting working relationships and shows consideration for colleagues
</li><li>The jobholder will require excellent time management and organizational skills, including the ability to deal with conflicting demands, to prioritize a heavy workload and fulfil the job requirements.
</li><li>Good listening skills, professional telephone manners, a strong customer focus, excellent communication, and documentation skills.
</li><li>Able to work with the team to find solutions to problems that arise and who makes decisions when necessary.
</li><li>Able to quickly translate requests or problems into appropriate actions and solutions.
</li><li>Desire to share knowledge amongst the team through documentation and cross-training.
</li></ul>Education and Experience Requirements:
<ul><li>Bachelors degree in computer science or related field and two years&rsquo; experience. Directly related experience may be considered in lieu of formal education requirements, if approved by management.
</li><li>Must have extensive knowledge of a variety of systems and applications.
</li><li>Must have excellent verbal and written communication skills.
</li><li>Unless waived by management, valid driver&rsquo;s license in the state of employment with an acceptable driving record required.
</li></ul>Management &amp; Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management &amp; Training Corporation and need assistance, please contact our staffing department through customersupport@mtctrains.com or 801-693-2888.</div>

BAKER ELECTRIC

At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members.
 
SUMMARY: The IT Service Desk Technician I is the first point of contact for employees seeking technical assistance. This role triages, resolves, and escalates incidents and service requests related to hardware, software, account access, and connectivity. Success in this position means fast, friendly, and accurate support that keeps our teams productive.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Serve as front-line support via phone, chat, email, ticketing system, and walk-ups.</li>
<li>Create, categorize, prioritize, and resolve tickets following SLAs and documented procedures.</li>
<li>Perform initial troubleshooting for Windows/iOS, O365/M365, basic networking, and common business apps.</li>
<li>Provision and deprovision users (accounts, licenses, groups) per least privilege standards.</li>
<li>Image/deploy, collect, and maintain endpoints (laptops/desktops, mobile devices, peripherals).</li>
<li>Reset passwords, MFA enrollments, and handle SSO access issues.</li>
<li>Install/patch standard software; run health checks and ensure endpoint compliance.</li>
<li>Maintain accurate asset records in the CMDB/asset system, update knowledge base articles.</li>
<li>Escalate complex issues to Level 2/3 with clear notes, logs, and repro steps.</li>
<li>Educate end users on best practices, security awareness, and self-service resources.</li>
<li>Support conference rooms, AV, and meeting setups as needed.</li>
<li>Participate in on-call/after-hours support on a rotating basis.</li>
</ul>
EXPERIENCE, EDUCATION: 
<ul>
<li>1+ year in a Service Desk / Help Desk or customer-facing IT support role (internships included).</li>
<li>Working knowledge of:</li>
<li>Windows 10/11 and basic iOS support</li>
<li>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Exchange Online</li>
<li>Identity & access concepts (AD/Azure AD/Entra ID, MFA, SSO)</li>
<li>Ticketing systems (e.g., ServiceNow, Jira, Freshservice, Zendesk)</li>
<li>Basic networking (DNS/DHCP, VPN, Wi-Fi troubleshooting)</li>
<li>Strong customer service, verbal/written communication, and problem-solving skills.</li>
<li>Ability to follow SOPs, document work, and manage multiple priorities.</li>
<li>High school diploma or equivalent.</li>
</ul>
TECHNICAL COMPETENCIES: 
<ul>
<li>CompTIA A+, Network+, or ITIL 4 Foundation (or in progress).</li>
<li>Experience with endpoint management, Intune/Endpoint Manager, and remote tools.</li>
<li>Basic scripting/automation exposure (PowerShell/bash).</li>
<li>Familiarity with security tooling (EDR, disk encryption, phishing triage).</li>
<li>Experience supporting a corporate network environment.</li>
</ul>
At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), eligible employees can become part owners of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth. For more information regarding employee ownership at Baker Electric and its significant potential, click here:
 Employee Stock Ownership Program | Baker Electric (baker-electric.com)
 
PAY TRANSPARENCY: 
The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.
 
ACKNOWLEDGEMENTS: 
Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.
 
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.

IT Service Desk Technician I

Altasciences

<div>Your New Company!
 
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About The Role
 
As a key member of the Altasciences IT Customer Support function, the IT Technician III is responsible for supporting Altasciences&rsquo; internal IT service customers in their usage of the tools provided by the Altasciences IT department such as Windows desktop and laptop computers, tablets, desktop and enterprise software, and mobile phones. The IT technician III responds to and tracks customer requests and solutions via an IT Service Management system. The IT Technician III is expected to be among the most knowledgeable and experienced IT Technician personnel for supporting the Altasciences internal customer community and will provide mentorship to junior technicians and act as point of escalation if required.
What You'll Do Here
<ul><li>The computer technician provides accurate and creative solutions to user problems.
</li><li>Enhance and develop quality support methods and communication skills through coaching and feedback.
</li><li>Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
</li><li>Research, resolve, and respond to questions received via phone calls, emails in a timely manner.
</li><li>Participate in team projects that enhance the quality or efficiency of help desk service.
</li><li>Through the Helpdesk ticketing system, log calls and document the issue, all user communication, and the solution of the incident.
</li><li>Identify recurrent problems and help users to resolve them.
</li><li>Troubleshoot problems encountered by staff members, user account, email, and user profiles creation / management.
</li><li>Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
</li><li>Suggest improvements and upgrades to hardware and software.
</li><li>Other related tasks.
</li></ul>What You'll Need to Succeed
<ul><li>Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10 and Cisco Phone Equipment.
</li><li>Basic to Intermediate knowledge of PC and laptop hardware.
</li><li>Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
</li><li>Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.
</li></ul>What We Offer:
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences' Benefits Package Includes:
<ul><li>Health/Dental/Vision Insurance Plans
</li><li>401(k)/RRSP with Employer Match
</li><li>Paid Vacation and Holidays
</li><li>Paid Sick and Bereavement Leave
</li><li>Employee Assistance &amp; Telehealth Programs
</li></ul>Altasciences' Incentive Programs Include:
<ul><li>Training &amp; Development Programs
</li><li>Employee Referral Bonus Program
</li><li>Annual Performance Review
</li></ul>#LI-TA1
MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!</div>

IT Technician

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