it service technician

Nexus IT Inc

<div>Description:

Position: Service Desk Technician
Location: Salt Lake City, UT
Department: Service Desk Team
Reports To: Front Line Service POD Team Lead (TL)
Salary/Pay: $45K - $85K / Year - Commensurate with experience and education
FLSA Status: Full-Time, Exempt 
About the Company
Founded in 1998, Nexus IT has grown into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We stand apart as a purpose-driven IT company that prioritizes people, relationships, and results. Our Mission, Vision, and Values guide our culture and influence every interaction.
Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is positioned for continued growth. Every team member plays an essential role in maintaining our commitment to excellence, reliability, and operational integrity.
What We Offer:<ul><li>
Competitive salary DOE</li><li>
Comprehensive benefits and perks package, including medical, dental, vision, life, long-term and short-term disability, mental health, wellness programs/apps, telemedicine, prescription discounts, retirement programs, etc.</li><li>
PTO Program</li><li>
Career growth and professional development opportunities.</li><li>
Abundance-minded, fun, fulfilling culture.</li><li>
Certification Bonus Incentives.</li></ul>
Purpose of the Role:
The Service Desk Technician is responsible for responding to and resolving client support tickets efficiently and accurately. As the first point of contact for clients, your primary focus will be handling tickets swiftly, while maintaining high client satisfaction and escalating issues as needed.
How You Create Value:
By ensuring timely and accurate ticket resolution, the Service Desk Technician helps maintain high client satisfaction levels. Success in this role contributes to smooth and efficient service experience for clients, making sure their technical needs are met and expectations exceeded.
Essential Duties and Responsibilities:<ul><li>
Respond to and resolve support tickets in accordance with SLAs, focusing on timely responses and effective solutions.</li><li>
Provide excellent customer service and model best practices for the team.</li><li>
Ensure clients receive agreed-upon service levels, measured by KPIs and metrics.</li><li>
Actively participate in building a high-trust, high-performance team culture of collaboration and continuous improvement.</li><li>
Engage with clients through phone, email, and chat to ensure satisfaction and provide updates on ticket progress.</li><li>
Participate in on-call rotations for 1 week at a time, typically 4 to 5 times per year per technician to provide after-hours support for escalated incidents and urgent client issues.</li><li>
Use CRM, ticketing systems, and BI dashboards to track performance metrics like CSAT and NPS, ensuring service excellence.</li></ul>
Working Conditions:<ul><li>
Professional office environment.</li><li>
Participation in on-call rotations is required to address after-hours escalations and urgent client issues.</li><li>
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.</li></ul>
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.
Requirements:

Key Technical Skills and Responsibilities:<ul><li>
Basic to intermediate networking troubleshooting (e.g., VPN, connectivity issues, simple firewall configurations, DHCP/DNS settings).</li><li>
Proficient in email troubleshooting, including issues related to M365 suite (password resets, mail flow issues, calendar syncing).</li><li>
Microsoft Office 365: Ability to manage and troubleshoot M365 applications and services.</li><li>
Basic printer and peripheral troubleshooting (e.g., network printers, drivers, connectivity).</li><li>
Windows OS: Intermediate knowledge of Microsoft Workstation Operating Systems and their applications, with the ability to troubleshoot common user issues.</li><li>
Ticket and time management: Effectively manage multiple priorities and tickets, escalating when necessary.</li><li>
Basic understanding of security best practices (e.g., antivirus, password management) and incident escalation when security issues arise.</li></ul>
Experience and Education:<ul><li>
2+ years of experience in customer service or IT support.</li><li>
A+ Certification required.</li><li>
While A+ Certification is required, we encourage and support ongoing professional development to achieve additional certifications such as Server+, NET+, and Security+.</li><li>
We offer 2 hours per week of paid company time for certification training and clear career progression paths based on skill development and certifications.</li><li>
Familiarity with M365 administration and user support.</li><li>
Bachelor's degree in IT or a related field preferred but not required.</li><li>
Excellent communication and interpersonal skills.</li></ul></div>

IT Service Desk Technician

Smart Link

Urgent Requirement: -We are seeking a skilled and motivated IT Technician to join our team and provide technical support across the company. The IT Technician will be responsible for installing, maintaining, and supporting computer systems, networks, and IT equipment.<ul><li>Install, configure, and maintain</li></ul>Server systemsPABX / IP-PBX systemsParking management and barrier gate systemsVoIP solutionsStructured cabling solutions (voice &amp; data)CCTV and access control systemsNetworking and WIFI access point<ul><li>Collaborate with technical teams to ensure successful project delivery.</li><li>Ability to understand customer needs and propose suitable solutions.</li><li>Stay updated on market trends, competitor offerings, and emerging technologies.</li><li>Must have 1-2 years of UAE experience as an IT Technician in the same field.</li><li>Age limit shall be 23 to 35</li><li>Driving License will be an advantage.</li><li>Self-motivated, target-driven, and able to work independently.</li></ul>Education:-<ul><li>Bachelor&rsquo;s degree or Diploma in electronics or similar field with proven experience in fixing &amp; troubleshooting of ELV and networking devices or related field (preferred).</li><li>Technical certifications in networking, telephony, or IT infrastructure are an added advantage.</li></ul>Salary 3000 AED to 4000 AED Available to join immediatelyJob Types: Full-time, PermanentLocation: Office no: 303-2, Smark 9 Building, Al Karama, Dubai, UAEJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>IT Technician: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

IT Technician

Vashist Consultancy

We are looking for a technically skilled service technician to travel to our customers businesses to perform equipment and machine repairs. The service technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance. The service technician will install and test products and provide customers with instructions on the proper usage of the product.To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools, and you should be physically fit to lift heavy equipment.Service Technician Responsibilities:<ul><li>Answering telephone inquiries and assisting clients.</li><li>Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.</li><li>Using diagnostic tools to identify issues and evaluating the available information.</li><li>Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.</li><li>Servicing home-based equipment, such as security systems, appliances, computer equipment, televisions, and heating and ventilation units.</li><li>Servicing heavy equipment, such as farm or factory machines, diesel engines, and computer networks.</li><li>Promoting the company's services.</li><li>Maintaining your technical and mechanical skills.</li></ul>Service Technician Requirements:<ul><li>An associate's degree or technical certification in the industry.</li><li>The ability to work independently.</li><li>Managing overtime on service calls with patience and not rushing the job.</li><li>Excellent customer service and communication skills.</li><li>The ability to diagnose and solve problems based on customers' nontechnical descriptions.</li><li>Strong working knowledge of equipment and tools used in the industry.</li></ul>Job Type: Full-timePay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Service Technician

Mandhan Motors Pvt Ltd

Job Description (JD) for Service Technician &ndash; BMW Munich MotorsSERVICE TECHNICIAN &ndash; BMW MUNICH MOTORS RAIPURJob Responsibilities<ul><li>Perform diagnosis, repair, and maintenance of BMW vehicles as per company standards</li><li>Conduct detailed vehicle inspections &amp; identify mechanical, electrical, and electronic issues</li><li>Follow BMW diagnostic tools, service processes, and repair guidelines</li><li>Ensure timely completion of job cards and maintain accurate service records</li><li>Coordinate with Service Advisors, Parts Department &amp; Workshop Controller</li><li>Conduct road tests before/after repair to ensure repair quality</li><li>Maintain workshop cleanliness, tool care &amp; safety procedures</li><li>Achieve productivity, efficiency &amp; quality standards set by BMW</li></ul>Requirements<ul><li>ITI / Diploma in Automobile or Mechanical Engineering</li><li>Experience in premium/luxury car workshops preferred (BMW, Mercedes, Audi, Jaguar, Volvo)</li><li>Strong knowledge of vehicle diagnostics, systems &amp; modern automotive technology</li><li>Ability to work under pressure with strong problem-solving skills</li><li>Good communication &amp; teamwork skills</li><li>Valid driving license preferred</li></ul>LocationBMW Munich Motors, Raipur (Sarona)To Apply hr@bmw-munichmotors.inJob Types: Full-time, PermanentPay: ₹20,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Experience:<ul><li>Service technician: 1 year (Required)</li></ul>Work Location: In person

Al Barsha Electronics LLC

We are looking for a skilled IT Service Technician with a valid 2 year experience to join our team. The ideal candidate will be responsible for laptop/desktop service and repairs for our clients across Dubai. Diagnose and repair laptops, desktops, and IT hardware.<ul><li>Upgrade and replace RAM, SSDs, hard drives, and other components.</li><li>Troubleshoot and resolve operating system issues, driver conflicts, and software crashes.</li><li>Perform virus/malware removal, data recovery, and system optimization.</li><li>Install, configure, and update Windows, macOS, and Linux operating systems.</li><li>Provide on-site troubleshooting and technical support at client locations.</li><li>Offer remote assistance for minor software and system-related issues.</li><li>Set up and maintain network configurations, printers, and peripherals.</li><li>Communicate technical issues clearly to non-technical customers.</li><li>Maintain detailed service reports, job logs, and repair documentation.</li><li>Provide customers with guidance on system usage and preventive maintenance.</li><li>Maintain repair tools, spare parts, and consumables inventory.</li><li>Ensure proper testing and quality checks before returning devices to clients.</li><li>Follow safety procedures and best practices for IT hardware repairs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,900.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>GCC Countries: 2 years (Preferred)</li></ul>Language:<ul><li>English , Hindi and Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Laptop Technician

ADAMZ IT SOLUTIONS

HIRING ELV FIELD TECHNICIAN CUM DRIVER FOR IT COMPANY IN ABU DHABI<ul><li>3+ years experience as ELV Technician in any country.</li><li>Fresher/Experienced in UAE.</li><li>Excellent knowledge in all ELV system installation, repair and maintenance</li><li>Must know CCTV installation and configuration, access Control, attendance system, Gate barriers, alarm system, magnetic lock, cabling, piping and drilling</li><li>Excellent knowledge in networking</li><li>A valid UAE driving license is a mandatory</li><li>Good communication skills in English</li><li>Minimum diploma in IT or a related field</li><li>All certificates must be attested</li><li>Salary from AED 2500 per month</li><li>Full time ; Permanent</li><li>Job Location : Musaffah, Abu Dhabi</li></ul>If interested, plz send your CV to adamzitsrecruitment@gmail.com or +971 52 652 1362 via whatsapp.Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in UAE?</li><li>What are the ELV systems and services you specialize in?</li></ul>Experience:<ul><li>Technical: 3 years (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>Work Location: In person

IT Technician cum Driver

SOUTHFIELD ELECTRONICS PVT LTD - Sanford

Service Technician &ndash; Electronics &amp; Home AppliancesLocation: Ottupara, ThrissurCompany: Southfield Electronics Pvt Ltd-SanfordJob SummaryWe are hiring a dedicated Service Technician to handle installation, maintenance, and repair of our electronics and home appliances. The role involves field service visits, troubleshooting, and ensuring excellent customer satisfaction.Key Responsibilities<ul><li>Install, service, and troubleshoot electronics and home appliances.</li><li>Diagnose technical issues and perform repairs efficiently.</li><li>Conduct routine inspection and preventive maintenance of products.</li><li>Maintain accurate service records and daily activity reports.</li><li>Provide on-site customer support with a professional attitude.</li><li>Coordinate with the service team for spare parts and follow-ups.</li></ul>Qualifications<ul><li>Minimum Qualification: ITI / Diploma in Electronics</li><li>Experience: Minimum 1 year in servicing electronics/home appliances</li><li>Strong knowledge of electronic circuits and appliance mechanisms</li><li>Ability to handle field service independently</li><li>Good communication and customer-handling skills</li></ul>How to ApplySend your updated CV to:hr@southfieldgroup.com+91 96331 81143Selection ProcessShortlisted candidates will be contacted for a direct interview.Job Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

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