it solutions architect

Concentrix

<div>
 Job Title:
 
 
 IT Solutions Architect Role
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 
 Role Description
 
 
 
 
 The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will
 
 
 
 <ul>
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 Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
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 Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.
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 Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.
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 Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.
 
 
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 </ul>
 
 Description of the Role:
 
 
 
 The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.
 
 
 We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.
 
 
 You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.
 
 
 The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.
 
 
 As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
 
 
 Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.
 
 
 Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.
 
 
 
 Here's what a day on the role may look like:
 
 
 
 <ul>
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 Support sales management for account growth
 </li>
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 Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.
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 During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.
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 Manage customer expectations and lead them to the most suitable solution
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 Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality
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 Accountable for providing high quality technical solutions.
 </li>
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 Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.
 </li>
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 During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:
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 Design requirements that adhere to Concentrix Contact Center operational and security standards.
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 Network definition: Client interconnexion, required routings, VLAN needs, etc.
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 Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.
 </li>
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 Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.
 </li>
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 Define or confirm the Contact Center solution required integration with client or Concentrix tools.
 </li>
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 Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.
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 Validate the solution design with Global Architecture Network/Voice/Server team
 </li>
 </ul>
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 Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.
 </li>
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 Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.
 </li>
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 Assure the right transfer of knowledge to all required teams.
 </li>
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 Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.
 </li>
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 Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.
 
 
 </li>
 </ul>
 
 Required Skill Set:
 
 
 
 Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:
 
 
 <ul>
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 5 years (+) experience in contact center solutions/services
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 Extensive knowledge of networks, telephony, security, domain, and application services
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 Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management
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 Proven experience of solution architecture and solutioning in a multi-channel environment
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 Desirable experience of automation and digital technologies
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 Desirable experience of direct management of third-party providers and partners
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 Strong, clear communicator both verbal and written.
 </li>
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 Team player
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 Excellent organizational, time management and prioritization skills
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 Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.
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 Ability to use judgement and discretion.
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 Ability to challenge and influence.
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 Ability to initiate and drive through change.
 </li>
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 Ability to make commercially sound business decisions.
 </li>
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 Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,
 </li>
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 Comfortable with direct responsibility and accountability,
 </li>
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 Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.
 </li>
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 Being curious and fast learning, allowing him/her to have a global technological vision,
 </li>
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 Support your business peers and work with them to become the trusted "go-to-person" for the client and the Concentrix team with any technology challenge or project.
 </li>
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 Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network
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 An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.
 </li>
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 Strong analytical and problem-solving skills
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 Must be able to multi-task and work well under pressure.
 </li>
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 Strong sense of urgency, organization, accountability, and attention to detail.
 </li>
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 Experience in managing multiple stakeholders and projects.
 </li>
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 A listener who is customer-oriented and attentive to their needs
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 Critical thinker and problem-solving skills
 </li>
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 Ability to work early or late hours to participate in Business and technical activities.
 </li>
 <li>
 Degree in Computer, Science or relevant field
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 English, Turkish
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1630107
 
</div>

IT Solutions Architect Role

IP Centric Systems

Job Title: IT ArchitectNo. of Position: 02We are looking for a talented network architect to design and deploy scalable computer networks for our clients. You will be responsible for assessing the needs of the client, designing and implementing computer networking systems, and maintaining network security.Key ResponsibilitiesArchitecture Design &amp; Strategy&middot; Develop enterprise and solution architectures aligned with business objectives.&middot; Define architecture principles, standards, and roadmaps.&middot; Design system integration and data flow frameworks.Technical Leadership&middot; Guide development teams through architecture implementation.&middot; Review solution designs, code, and infrastructure setups.&middot; Evaluate emerging technologies and recommend adoption.System Optimization &amp; Scalability&middot; Ensure high availability, performance, and scalability of IT systems.&middot; Define best practices for security, performance, and maintainability.Stakeholder Collaboration&middot; Work with business analysts, developers, and IT operations teams.&middot; Translate business needs into technical architecture requirements.Governance &amp; Compliance&middot; Ensure adherence to regulatory, security, and compliance requirements.&middot; Maintain architecture documentation, diagrams, and standards.Qualifications &amp; Experience&middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, IT, or related field.&middot; 7+ years of experience in system design, architecture, or enterprise solutions.&middot; Experience with Microservices, Cloud (AWS/Azure), SOA, or API-driven architecture.&middot; TOGAF or similar certification preferred.Skills&middot; Strong knowledge of software development and infrastructure.&middot; Expertise in databases, integration, and security frameworks.&middot; Excellent leadership and communication skills.&middot; Problem-solving and strategic thinking.RequiredCertifications:&middot; AWS Certified Solutions Architect / Azure Solutions Architect&middot; Certified Information Systems Security Professional (CISSP)&middot; ITIL (Information Technology Infrastructure Library)&middot; Cloud or Microservices Architecture CertificationJob Type: Full-timeWork Location: In person

IT Architect

Creative Chaos

<div>
 
 Job Summary
 
 
 
 As a Solutions Architect, you will be responsible to take the business requirements and turn that into a software design that can become a blueprint for the implementation team to follow. You will also be responsible to make sure that the implementation team follows the design and delivers the project as per the agreed designs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 A solution architect at Creative Chaos will participate in the presales, user experience design, sprint, development, and delivery phases of a project and review the overall proposal
 </li>
 <li>
 During user experience design, you will provide valuable input and review the wireframes from a technical standpoint
 </li>
 <li>
 Before the actual development work starts, you will produce necessary artifacts to provide the team with direction
 </li>
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 Necessary artifacts for the development team will be provided as a Solutions Design Document
 </li>
 <li>
 During the development phase, you will ensure that the design is followed and any changes in the design are documented
 </li>
 <li>
 An architect will also be responsible to review the work the development team produces
 </li>
 <li>
 You will provide necessary training to developers and should be the sole go-to person for the stakeholders and the team on all technical matters
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Master's or Bachelor's degree in Computer Science, from a local of a foreign reputable university
 </li>
 <li>
 10+ years of hands-on experience preferably as a full stack developer in multiple technologies
 </li>
 <li>
 Minimum of 4 years of experience making important architecture &amp; design decisions; such as data domain modeling, application of design patterns, &amp; design using third-party components
 </li>
 <li>
 Ability to work in a team in diverse/ multiple stakeholder environment
 </li>
 <li>
 Proven experience in engineering and software architecture design. In-depth understanding of coding languages, Sound knowledge of various operating systems and databases. Strong organizational and leadership skills
 
 
 </li>
 </ul>
 
 
 Technical Requirements
 
 
 
 
 <ul>
 <li>
 Superior Communication. Being able to communicate effectively with stakeholders, project managers, developers, and software vendors involved in the software development process is essential for a solutions architect
 </li>
 <li>
 Project and Resource Management. Although a solutions architect is not directly involved in project development, they still need to ensure that project resources are being used efficiently and impactfully
 </li>
 <li>
 Technical Skills. Expectedly, the role of a solution architect requires technical education and hands-on experience across all major areas of the software development process as well as hardware engineering expertise (for software projects that rely on hardware)
 </li>
 <li>
 Risk Identification and Management. A solutions architect must be capable of analyzing and identifying potential short and long-term risks that may cause technical issues and impede business operations in the future.
 </li>
 </ul>
</div>

Solutions Architect

Opticos

<div>Opticos is a Swedish management consulting firm with a strong IT management practice. We are currently looking for a Solutions Architect to join our India office, located in Bengaluru.
About the role:<ul>
<li>
As a Solutions Architect at Opticos, you will help our clients transform their IT-enabled business operations. You will contribute to improving service delivery and ensuring that technology is effectively aligned with overarching business goals.</li>
<li>You address complex data and business challenges by devising innovative and practical solutions.</li>
<li>You collaborate with diverse, multi-cultural teams, demonstrating empathy in your approach to work.</li>
<li>You adopt a holistic perspective in solution design by thoroughly understanding both intricate details and the broader vision.</li>
<li>You maintain a strong focus on quality and take end-to-end ownership of your deliverables.</li>
<li>You manage stakeholders efficiently by building strong relationships with clients and internal teams and have experience from facilitating workshops and training programs.</li>
<li>You display motivation and self-drive, taking full ownership in a dynamic and fast-paced environment.</li>
<li>You communicate clearly and concisely, both in written and verbal forms, having excellent presentations skills.</li>
<li>You adhere to timelines and thrive in a rapidly growing, start-up-like environment.</li>
<li>You are willing to travel to client locations as required and adapt to working across various time zones.</li></ul><div></div> 
Candidate Requirements<ul>
<li>
5&ndash;8 years of professional experience in one or more of the following areas: Service Oriented Architecture, IT process design, and ITSM processes.</li>
<li>Experience collaborating with Solution Architects, Data Architects, and Application Portfolio Managers.</li>
<li>Solid understanding of business processes and the technological components that support them in large enterprise settings.</li>
<li>Background in sectors such as Manufacturing, Retail, BFSI, or Energy &amp; Utilities, with a preference for experience on European projects.</li>
<li>Proficiency in developing business models, synthesizing reports, documenting processes, and storyboarding.</li>
<li>Prior experience working with or for a leading global consulting firm.</li>
<li>A graduation in Science or Technology (or a related field) and a post-graduation in Management (MBA/PGP) from a top-tier business school.</li>
<li>Certifications in enterprise architecture and IT methodologies, such as COBIT or TOGAF, are considered an advantage.</li>
<li>Bengaluru, India</li>
<li>Hybrid (No Remote work option)</li></ul> 
What we offer: 
<ul>
<li>
Exposure to different projects and industries, and a clear professional development path.</li>
<li>Exposure to a multicultural environment that maximises learning and growth potential</li>
<li>A value-driven culture where we strive for excellence and collaboration, with humbleness and integrity.</li>
<li>A competitive compensation package with a good work life balance.</li>
<li>A great career path that is challenging and fun!</li>
</ul>
About Opticos
Opticos is a leading Management Consulting firm with a strong IT Management practice. We pride ourselves on our vision to inspire, enable, and empower our clients to operate, transform, and grow successfully in the digital age. We support mid-size to large organizations, offering them unbiased, independent advice and hands-on execution support for innovation and enhanced business performance.
With +80 consultants located in Gothenburg, Stockholm, &Ouml;resund, and Bangalore, our expertise revolves around our capabilities of Strategy &amp; Business Development, Digital Business Transformation, Strategic IT, and Sourcing &amp; Procurement.
For more information, please visit www.opticos.se</div>

PepsiCo

<div>Overview:
<div>
We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That&rsquo;s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we&rsquo;re committed to performing well as individuals and in teams, to strengthen the company as a whole.</div><div></div><div> 
Our employees are at the heart of PepsiCo. Through the Company's commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur&rsquo;s mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life&rsquo;s work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.</div><div></div><div> 
Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through the agile delivery of digital solutions and services. Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.</div><div></div><div> 
We are seeking a new team member to function as a ServiceNow Engineer-1/Developer for the ITSM product suite. The ServiceNow ITSM Developer&rsquo;s primary responsibility will be to provide DevOps efforts across the ITSM product on the ServiceNow platform. The role will be responsible for product-wide:</div><ul><li>Governance - adherence to standards</li><li>Innovation - enablement of new modules or platform-wide capabilities</li><li>Sustain &ndash; platform administration/break-fix/minor enhancements</li></ul><div></div><div> 
This role will serve as a Technical Architect on the ITSM product Engineering team which develops and enables product capabilities. This role will need to be adept in application development (specifically JAVA and javscript) to maintain the existing ITSM Product on the ServiceNow platform.</div>
Responsibilities:
<div>
ServiceNow Technical Architect for ITSM product feature enablement</div>
Qualifications:
<ul><li>7+ years Experience in Service now</li><li>
2+ years java development</li><li>
5+ years project management</li><li>
3+ years people management</li></ul></div>

ServiceNow Solution Architect (ITSM & IT catalog)

The Emirates Group

Job Purpose At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better . Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world s largest international airline and become a vital part of our cutting-edge information and technology team. Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group. As a Solutions Architect, you will architect, design, and communicate a system's high-level structural and behavioural aspects to enable and guide the design and development of integrated solutions that meet current and future business needs in alignment with corporate IT standards and architecture guiding principles. This necessitates engagement throughout the lifecycle of projects by taking full responsibility for the solution architecture. In this role you will: <ul> <li>Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions.</li> <li>Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with Manager Enterprise Architecture and other peer architects in the development of technology advancements and adaptation of new technologies and patterns.</li> <li>Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts by engaging relevant IT teams.</li> <li>Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository.</li> <li>Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching.</li> <li>Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short and long-term improvement of applications.</li> <li>Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements. Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements.</li> <li>Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines.</li> <li>Own, manage, and maintain the architecture roadmap and runways of small-to-medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities.</li> <li>Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance.</li> </ul> Qualification To be considered for this role, you must meet the below requirements: <ul> <li>Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline, with 5+ years of experience in Information Technology</li> <li>Hands-on experience in detailed business system architecture and design technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints.</li> <li>In-depth understanding of one or more technologies such as Java, ERP, Cloud, open-source frameworks, low code platforms, Big data, BI, data warehouses, observability, automation, network and infrastructure, mobile &amp; frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps. IoT, Blockchain, web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc.</li> <li>Understanding of Architecture Methods, Principles and Patters (OOAD, GoF, SOA etc.).</li> <li>Understanding Architecture and design artefacts (Archimate, C4, UML models, etc.</li> <li>Understanding of agile software development methodologies such as SCRUM and Scaled Agile</li> <li>Understanding of Open-Source Frameworks (Apache, Spring, etc.)</li> <li>Understanding cross-cutting architecture capabilities (Rules, Workflow, Security, etc.)</li> <li>Understanding the big picture view, non-functional requirements, and other practices such as observability, automation, etc.</li> <li>Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications.</li> </ul> Leadership Role: No Salary &amp; benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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