it solutions architect

Shadow Guard Inc

<p>Enterprise Solutions Architect &ndash; Muscat</p><p><b>Location:</b> Muscat, Oman<br/><b>Company:</b> Shadow Guard Inc<br/><b>Position Type:</b> Full-time</p><p>About Shadow Guard Inc</p><p>Shadow Guard Inc is a trusted leader in enterprise technology solutions, specializing in secure, scalable, and innovative systems that empower organizations to thrive in a digital-first world. Based in Muscat, we are expanding our architecture team to drive mission-critical projects across industries.</p><p>Role Overview</p><p>We are seeking an experienced <b>Enterprise Solutions Architect</b> to design and deliver end-to-end enterprise solutions that align with business strategy, security requirements, and future scalability. You will play a pivotal role in guiding technology adoption, integrating complex systems, and ensuring seamless delivery of enterprise-grade solutions.</p><p>Key Responsibilities</p><ul><li><b>Enterprise architecture</b>: Define and implement enterprise-wide architecture frameworks.</li><li><b>Solution design</b>: Architect secure, scalable, and resilient solutions across cloud, on-premises, and hybrid environments.</li><li><b>Integration strategy</b>: Lead system integration efforts across diverse platforms and applications.</li><li><b>Security compliance</b>: Ensure adherence to global standards and regulatory requirements.</li><li><b>Stakeholder collaboration</b>: Partner with business leaders, IT teams, and vendors to deliver value-driven solutions.</li><li><b>Innovation leadership</b>: Evaluate emerging technologies and recommend adoption strategies.</li></ul><p>Qualifications</p><ul><li>Proven experience as an <b>Enterprise Solutions Architect</b> in large-scale organizations.</li><li>Strong expertise in <b>cloud platforms</b> (AWS, Azure, GCP) and hybrid architectures.</li><li>Deep knowledge of <b>enterprise security</b>, <b>data governance</b>, and <b>integration tools</b>.</li><li>Hands-on experience with <b>architecture frameworks</b> (TOGAF, Zachman).</li><li>Excellent communication and leadership skills.</li><li>Relevant certifications (TOGAF, AWS/Azure/GCP Architect, CISSP) are highly desirable.</li></ul><p>Why Join Shadow Guard Inc?</p><ul><li>Opportunity to shape enterprise solutions for mission-critical projects in Muscat.</li><li>Work in a dynamic, security-focused environment.</li><li>Competitive compensation and benefits.</li><li>Career growth with exposure to cutting-edge technologies.</li></ul><p>Pay: RO1,800.000 - RO2,500.000 per month</p><p>Work Location: In person</p>

Enterprise Solutions Architect

L7 Informatics

<p></p><div><div><b>L7 Informatics</b></div><div></div><div><b><br>
Solutions Architect</b></div><div></div><div><br>
At L7 Informatics, Inc., our mission is to revolutionize scientific processes and data management to accelerate precision health across life sciences, healthcare, and nutrition value chains.</div><div></div><div><br>
Our end-to-end solutions and services enable researchers to make new genomics discoveries, precision therapeutics manufacturers to create higher fidelity therapies, health systems to provide superior diagnostics and standard of care, and precision agriculture to meet tomorrow's needs.</div><div></div><div><br>
The L7 culture is one of the biggest reasons why our people choose to stay. Our culture is driven by four core values:</div><div></div><ul><li><b><br>
Collaboration:</b> Listen empathetically to customers and colleagues. Seek first to understand. Actively listen with an open mind.</li><li><b>
Innovation: </b>Inspire each other to think big, bring new ideas, imagine all possibilities. Maintain a safe to fail environment where all ideas are welcome &amp; valued. Be vigilant in our pursuit of creative solutions.</li><li><b>
Excel: </b>Strive for excellence in all we do. Elevate expectations and performance with every opportunity. Provide &quot;best in class&quot; product, customer service, employee experience.</li><li><b>
Growth: </b>We recognize we don't know everything. Be courageous to ask the hard questions, give and receive respectful &amp; actionable feedback. Invest in time for continuous learning and development.</li></ul><div></div><div><br>
The most successful L7&rsquo;ers are naturally persistent and resilient when it comes to solving problems and servicing our customers. They are full of grit, spunk and driven by our mission to make a positive impact on a very important industry that can improve healthcare for people around the world.</div><div></div><div><br>
The Solutions Architect role will be responsible for overseeing end-to-end customer road mapping and guiding all phases of customer deployments. They will play a crucial role in shaping our customers' strategic use of MES, LIMS, Scheduling, Orchestration, and ELN solutions, ensuring that our technology aligns with their business objectives and delivers maximum value. Additionally, they will be involved during the upfront sales process (50%), contributing to customer high level requirements definition and base solutions architecture scoping to right size and adequately depict our customers initial and longer-term ESP solutions design and scope of work. This role will be the primary point of contact for assigned customers, during and after ESP deployments.</div><div></div><div><b><br>
What you will get to do</b></div><ul><li>
Support and participate in L7&rsquo;s quality management system (QMS) by complying with the Quality Policy and SOPs, and by meeting L7&rsquo;s QMS objectives.</li></ul><ul><li><b>
Solution Design and Architecture</b><ul><li>
Design and architect MES, LIMS, Scheduling, and ELN solutions that integrate seamlessly with customers' existing systems and workflows.</li><li>
Manage the development of architectural artifacts, integration plans, and deployment strategies to ensure efficient and effective implementation.</li></ul></li><li><b>
Sales Engagement</b><ul><li>
Participate in the sales process, engaging with prospective customers to understand their needs and demonstrate the value of our MES, LIMS, Scheduling, and ELN solutions.</li><li>
Contribute to solution scoping, proposal development, demos and presentations to ensure that our offerings meet customer expectations and requirements.</li></ul></li><li><b>
Customer Road mapping</b><ul><li>
Collaborate with assigned customers (upfront) to develop comprehensive roadmaps and delivery phases that align with their business goals and technological needs.</li><li>
Analyze customer requirements and existing processes to design tailored MES, LIMS, Scheduling, and ELN solutions that address specific challenges and opportunities.</li></ul></li><li><b>
Deployment Management</b><ul><li>
Non-tactical oversight of all aspects of assigned customer ESP deployments, ensuring successful Agile implementation of MES and LIMS solutions from initial planning through to final delivery.</li><li>
Work closely with internal MES/LIMS/ELN/Scheduling SMEs to ensure the translation of customer requirements into accurate functional product configurations.</li></ul></li><li><b>
Customer Success and Support</b><ul><li>
Serve as a primary point of contact for customers during and after ESP deployments, providing expert guidance and support to address any technical or operational issues.</li><li>
Monitor the progress of deployments, identify potential risks, and implement mitigation strategies to ensure successful outcomes.</li></ul></li></ul><div></div><ul><li><b><br>
Continuous Improvement</b><ul><li>
Gather feedback from customers and internal teams to identify areas for improvement in our solutions and deployment processes.</li><li>
Contribute to the development of best practices, methodologies, and tools to enhance our MES and LIMS offerings.</li></ul></li><li><b>
Team Leadership and Development</b><ul><li><b>
Recruitment and Retention</b>: Hire, develop, and retain skilled MES/LIMS SMEs who are dedicated to contributing to the growth and success of the business.</li><li><b>
Onboarding and Growth</b>: Ensure new hires have an effective onboarding experience and provide ongoing career development and growth opportunities for your team.</li></ul></li></ul><div></div><div><b><br>
What will make you a good fit</b></div><ul><li><b>
Expertise in MES and LIMS Solutions:</b> Extensive experience designing, implementing, and supporting Manufacturing Execution Systems (MES) and Laboratory Information Management Systems (LIMS), with a deep understanding of industry-specific challenges and requirements.</li><li><b>
Customer-Centric Approach:</b> Proven ability to develop and execute comprehensive customer roadmaps that align with business objectives, demonstrating a commitment to delivering tailored solutions that address client needs and drive success.</li><li><b>
Sales and Solution Scoping Skills:</b> Experience engaging with customers during the sales process to understand their needs, contribute to solution scoping, and effectively communicate the value of MES and LIMS solutions.</li><li><b>
Project Management Experience:</b> Strong background in supporting end-to-end Agile deployments, including project planning, resource coordination, and risk management, ensuring successful and timely delivery of solutions.</li><li><b>
Technical Architecture and Integration:</b> Skilled in designing and architecting technical solutions that integrate MES and LIMS systems with existing infrastructure, demonstrating a capacity to create scalable and efficient solutions.</li><li><b>
Advanced Problem-Solving Abilities:</b> Ability to identify and address complex technical issues, providing expert guidance and support to ensure smooth deployments and optimal system performance.</li><li><b>
Industry Knowledge:</b> In-depth understanding of manufacturing and laboratory processes, with the ability to translate business requirements into actionable technical solutions that enhance operational efficiency.</li><li><b>
Strong Communication Skills:</b> Excellent verbal and written communication skills, with a proven track record of effectively engaging with stakeholders at all levels, from technical teams to executive leadership.</li><li><b>
Adaptability and Continuous Improvement:</b> Demonstrated ability to adapt to evolving customer needs and industry trends, actively seeking feedback to improve solutions, processes, and tools.</li><li><b>
Regulatory and Compliance Awareness:</b> Familiarity with industry standards and regulatory requirements related to MES and LIMS systems, ensuring that solutions meet compliance and quality standards.</li></ul><div></div><div><b><br>
What will make you stand out</b></div><div></div><ul><li><b><br>
Innovative Solution Design: </b>Demonstrated success in developing innovative MES and LIMS solutions that go beyond conventional approaches, showcasing creativity in addressing unique or complex customer challenges.</li><li><b>
Leadership in Large-Scale Projects: </b>Experience leading large-scale MES and LIMS implementations, including managing cross-functional teams and delivering projects that have significantly transformed customer operations.</li><li><b>
Thought Leadership: </b>Active involvement in industry forums, conferences, or publications, demonstrating thought leadership and a deep understanding of emerging trends and technologies in MES and LIMS</li><li><b>
Exceptional Customer Relationships: </b>Established history of building and maintaining strong, long-term relationships with key clients, resulting in high levels of customer satisfaction and retention.</li><li><b>
Strategic Vision: </b>Ability to anticipate future industry trends and customer needs, contributing to strategic planning and positioning of MES/LIMS solutions to maintain a competitive edge</li></ul><p></p><div><div><div><br>
MES</div><div><br>
Familiarity with solutions like PAS-X, Syncade, L7 ESP MES, and PharmaSuite</div></div><div><div><br>
LIMS</div><div><br>
Familiarity with solutions like LabWare, LabVantage, and L7 ESP LIMS</div></div><div><div><br>
Integration</div><div><br>
L4: ERP, QMS, LMS L3: LIMS, MES, &amp; Scheduling, L2: Automation &amp; Data Historians</div></div><div><div><br>
Middleware</div><div><br>
Skills in using middleware solutions and APIs to facilitate data exchange between different systems and components. Mulesoft, TIBCO, IBM Integration Bus, etc.</div></div><div><div><br>
Relational DB</div><div><br>
PostgresSQL, Oracle, DB2</div></div><div><div><br>
Cloud</div><div><br>
Amazon Cloud, Azure</div></div><div><div><br>
Others</div><div><br>
Jira, Confluence, SharePoint, Microsoft Project, Document Management Systems, Validation tools/skills, Analytics tools, Programming and Scripting languages, and Change Management tools</div></div></div><div></div><div><b><br>
The (Typical) Hiring Process</b></div><ul><li>
A phone call with one of our hiring managers to learn more about the role and your background</li><li>
Quick conversation with someone from our talent team</li><li>
A technical take home assignment (if applicable)</li><li>
Interviews with 2-3 members of the team</li><li>
Final interview with hiring manager</li></ul><div></div><div><br>
Even if your experience and skills do not exactly match the job description, we value passion and curiosity and recognize that everyone comes with a unique background and perspective. If you&rsquo;re not sure if you meet the qualifications of this exact role, we encourage you to join our Talent Community on our career page so that we can consider you for the right role when it the need arises.</div><div></div><div><b><br>
EOE STATEMENT</b></div><div>
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.</div></div><p></p>

Solutions Architect

Infinite Lambda

<div><h2 class="jobSectionHeader"><b>Role Overview</b></h2><p></p><p>
The <b>Data/AI Solutions Architect</b> role at Infinite Lambda is designed for a technical leader who bridges sales and engineering, driving growth in a fast-growing consultancy focused on data and AI solutions. This position is crucial for engaging clients, shaping sales strategies, and expanding into new markets.</p><p></p><p>
The position is titled <b>Data/AI Solutions Architect</b>, reporting directly to the General Manager, US, and is situated within the Global Sales Organization. This leadership role is critical for aligning technical expertise with sales objectives, ensuring Infinite Lambda&rsquo;s solutions meet client needs effectively.</p><p></p><p><b>
LOCATION &amp; WORK ARRANGEMENTS</b></p><p>
The role is remote, but you will be expected to travel occasionally to client sites, company meetings, and partner events.</p><p></p><p><b>
DETAILED RESPONSIBILITIES</b></p><p></p><p><b>
PROSPECTIVE CLIENT ENGAGEMENT</b></p><ul><li><p>
Initiate and manage engagements with prospective clients from the early stages of the sales process, ensuring a strong start to the sales cycle;</p></li><li><p>
Understand and document client needs, articulating how Infinite Lambda&rsquo;s products and services can address these needs effectively;</p></li><li><p>
Work closely with the sales team to foster collaboration and develop compelling proposals that meet</p></li><li><p>
Conduct and facilitate technical deep-dive workshops with prospective clients to showcase capabilities and gather insights, using workshop outputs to strengthen proposals;</p></li><li><p>
Identify relevant Infinite Lambda products and services, working with the sales team to position them strategically for each opportunity;</p></li><li><p>
Assist both the sales and delivery teams in estimating project scope, effort, and resources, producing realistic and commercially viable account strategies. This includes defining initial team composition, tools to utilise, and a high-level roadmap.</p></li></ul><p></p><p><b>
LEAD SALES ENGINEER STRATEGY</b></p><ul><li><p>
Work with departments such as Product &amp; Services, Customer Success, and Sales &amp; Partnerships to clearly define roles and responsibilities, ensuring seamless collaboration across functions;</p></li><li><p>
Collaborate with Product &amp; Services to stay informed about existing offerings and influence product roadmaps, helping design new products and services based on client feedback and market trends;</p></li><li><p>
Enhance the positioning of Infinite Lambda&rsquo;s products and services during the sales process and beyond, improving how value is communicated to clients;</p></li><li><p>
Liaise with senior leadership (CEO, CTO, CPO, COO, CSO) at Infinite Lambda to formulate a clear strategy for combining data and cloud expertise into a holistic value proposition, strengthening the company&rsquo;s market positioning;</p></li><li><p>
Conduct regular research on industry trends, working with leadership to evolve strategies as appropriate to maintain competitiveness;</p></li><li><p>
Deepen subject-matter knowledge in Infinite Lambda&rsquo;s key industry verticals, ensuring a strong understanding of client needs and market dynamics.</p></li></ul><p></p><p><b>
ADDITIONAL DUTIES</b></p><ul><li><p>
Work with Infinite Lambda&rsquo;s executive team to help steer the company&rsquo;s overall strategy in a positive direction, providing insights from solutions architect perspectives.</p></li><li><p>
Represent Infinite Lambda at external conferences and events, promoting the company&rsquo;s brand, thought leadership, and expertise in data and cloud engineering.</p></li></ul><p></p><p><b>
REQUIREMENTS</b></p><ul><li><p>
Education: A Bachelor&rsquo;s degree in Engineering, Computer Science, or a related field is required; an advanced degree is preferred;</p></li><li><p>
Experience: A proven track record in data consulting, sales engineering or technical sales, preferably within the data, cloud, or technology sectors;</p></li><li><p>
Technical expertise: experience in data engineering, analytics engineering and data scientist roles and related technologies, such as AWS, Azure, Snowflake, Redshift, Databricks, dbt and machine learning frameworks is essential;</p></li><li><p>
Data architecture: Stream processing and batch data warehouse processing, event-driven architecture, micro services, DataOps and MLOps practices;</p></li><li><p>
Communication skills: Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into business benefits for clients and stakeholders;</p></li><li><p>
Leadership and strategy: Experience in leading sales engineering teams or functions, with a strategic mindset to influence company direction and market expansion;</p></li><li><p>
Collaboration: Strong ability to work effectively across different departments and levels, fostering collaboration with Product &amp; Services, Customer Success, and Sales &amp; Partnerships;</p></li><li><p>
Market expansion: Experience in international markets or expanding into new regions is a plus, particularly knowledge of South American markets and business practices, which is desirable for this role.</p></li><li><p>
Traveling: The Solutions Architect role Requires travel at least once per month to NYC/California, Philadelphia, etc...</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
INTERVIEW PROCESS</b></h2><ul><li><p>
Intro call with TABP: 45-min</p></li><li><p>
Interview with General Manager: 45-min</p></li><li><p>
Technical interview with Head of Engineering/CTO and Presales Engineer: 90-min</p></li><li><p>
Cultural Chat with CEO: 45-min</p></li></ul><p></p><p><b>
Why join Infinite Lambda</b></p><ul><li><p><b>
We support your growth</b> with dedicated learning time, access to top-notch resources and a knowledge-sharing culture;</p></li><li><p><b>
You work autonomously here</b> in a wholesome environment and get as much paid holiday as you need;</p></li><li><p><b>
The projects are diverse</b> and give you plenty of opportunity to experiment with new tech;</p></li><li><p><b>
The benefits are plenty</b>, with work-from-home budget, a company MacBook and more on the list.</p></li></ul><p><b>
</b>Submit your <b>CV in English in PDF</b>.</p><p><b>
</b>Mind that as we are an international team, internal communication is in English.</p><p><b>
</b>In the US, as a final step in the hiring process, applicants are required to undergo a criminal background check with an accredited third-party screening company. Employment offers depend on the successful completion of this background check and the verification of all relevant information. We will request your explicit written consent before any screening begins.</p><p>
We are committed to fair hiring practices and will consider all qualified applicants in accordance with applicable federal, state, and local laws governing criminal background inquiries.</p><p>
</p><p>Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.</p><p>
Compensation Range: $180K - $210K</p></div>

Data/AI Solutions Architect

AppliedAI

<div>
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  <strong>
   AI Solutions Consultant
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  On-site | Abu Dhabi
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  AppliedAI is a pioneering AI technology company headquartered in Abu Dhabi, UAE. We are committed to innovation and excellence in artificial intelligence solutions across regulated industries such as healthcare, insurance, government, and financial services.
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  AppliedAI is at the forefront of redefining the future of work through cutting-edge AI solutions. We empower organizations by automating complex, document-heavy processes, ensuring unparalleled efficiency and accuracy.
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  Our commitment to synergizing human intelligence with artificial intelligence helps our clients excel in highly regulated industries, including healthcare, finance, and insurance.
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  <strong>
   Role Overview:
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  We are seeking a Solutions Consultant to join our growing post-sales Delivery Team, responsible for ensuring client success with our agentic AI workflow orchestration platform,
  <strong>
   Opus
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  .
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  In this role, you will work directly with enterprise clients after the sale to translate requirements into detailed technical designs and guide implementation.
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  You&rsquo;ll demonstrate strong technical confidence and analytical skills, and will have the ability to balance solution design with hands-on technical oversight and stakeholder management.
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   Client Engagement &amp; Discovery
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   Lead deep-dive discovery sessions to identify needs and drivers beyond surface-level requirements.
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   Partner with client teams to define workflows and align on architecture decisions while building internal advocates and champions.
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   Build trusted technical relationships with client stakeholders, acting as a go-to adviser for orchestration design.
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   Navigate complex organizational dynamics to ensure alignment between IT and Operations.
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   Solution Design &amp; Documentation
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   Architect business cases that quantify ROI and P&amp;L impact to create urgency for change.
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   Define integration points with client systems including APIs, data sources, and cloud infrastructure.
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   Maintain design decision logs, system interface definitions, and solution playbooks for each engagement.
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   Technical Leadership
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   Provide deep technical guidance to both Provide clear and actionable instructions to client teams and internal implementation engineers.
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   Identify and resolve technical blockers and system constraints during the delivery phase.
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   Outcome-Focused Delivery
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   Conduct demonstrations that focus on business outcomes rather than just feature tours.
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   Serve as an escalation point for complex technical challenges during delivery.
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   Key Requirements:
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   Experience 5+ years in solutions consulting, technical consulting, or technical business analysis roles.
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   Proven post-sales experience working directly with enterprise clients
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   Strong background in workflow automation, distributed systems, or AI/ML-driven platforms.
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   Technical Skills
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    Technical Confidence
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   : Expert in discussing AI, APIs, and integrations (e.g., webhooks) without requiring regular engineering support.
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    Requirements Engineering:
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   Expert in translating vague use cases into robust technical solutions and sequence diagrams.
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   Soft Skills:
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    Effective Stakeholder Engagement:
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   Ability to re-frame scepticism and stay calm when challenged by stakeholders.
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    Executive Presence:
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   Comfortable challenging C-suite thinking and shifting from features to strategic impact.
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    Collaborative Mindset:
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   Able to interface effectively with client engineers, architects, and executives.
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   What We Offer:
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   Opportunity to shape the marketing analytics strategy at a leading AI company.
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   Exposure to cutting-edge AI/ML applications in real-world business contexts.
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   Collaborative, innovative, and growth-driven work environment.
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   Competitive compensation, benefits, and career advancement opportunities.
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</div>


AI Solutions Consultant

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 9 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR111172</div></div></div></div></div></div><div><div><p>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><div><p>
The <b>Genesys AI Architect</b> is a senior presales AI specialist who operates across three core motions:</p><ul><li>
Driving strategic AI opportunities with customers and sales teams
</li><li>Scaling the field through reusable assets, technical enablement, and coaching</li><li>
Shaping product and go-to-market direction through real-world customer and field feedback
</li></ul><p></p><p>This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.</p><p><b>
Key Responsibilities:</b></p><ul><li><p><b>
Design end-to-end AI systems for customer experience use cases.</b><b> </b>Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.</p></li><li><p><b>
Optimize retrieval-augmented</b><b> generation (RAG) and knowledge architectures to extend Genesys solutions where required</b>. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.</p></li><li><p><b>
Establish AI evaluation frameworks and quality measurement strategies</b>. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.</p></li><li><p><b>
Engineer contextual AI experiences </b><b>that leverage real-time</b><b> data and conversation state</b>. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.</p></li><li><p><b>
Design for scalability, latency, and cost efficiency in enterprise environments</b>. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.</p></li><li><p><b>
Leverage expert-level knowledge of Genesys AI capabilities</b><b> </b>to articulate and demonstrate product value to customers and prospects.</p></li><li><p><b>
Support pre-sales activities</b> such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.</p></li><li><p><b>
Design and </b><b>deploy AI prototypes in</b><b> sandbox</b><b> </b>and/or customer development environments to validate use cases, integrations, latency, and success criteria<b>,</b><b> </b>and to highlight the differentiated value of Genesys AI.</p></li><li><p><b>
Partner with account teams </b><b>and Professional</b><b> Services to transition successful prototypes into production pilots</b><b> </b>supporting technical handoff, hardening, KPI alignment, and business outcome validation.</p></li><li><p><b>
Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A</b> showcasing the art of the possible with Genesys Cloud AI solutions.</p></li><li><p><b>
Develop reusable technical assets</b><b> </b>and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.</p></li><li><p><b>
Provide technical feedback and strategic insights to Product Management and Engineering</b><b> </b>on AI product design, implementation considerations, and customer-driven enhancements.</p></li><li><p><b>
Influence CIO/CTO-level stakeholders and position Genesys</b> as integral to an organization&rsquo;s broader IT and transformation strategy.</p></li></ul><p></p><p><b>
Requirements:</b></p></div><div><ul><li><p><b>
AI Architecture &amp; Technical Judgment:</b> Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.</p></li><li><p><b>
Enterprise Integration &amp; Real-Time Design:</b> Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.</p></li><li><p><b>
Evaluation, Governance &amp; Observability:</b> Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.</p></li><li><p><b>
Executive Communication &amp; Field Enablement:</b> Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.</p></li><li><p><b>
Prompt Design &amp; AI Workflow Optimization</b>: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.</p></li><li><p><b>
Technical Demonstration Prowess:</b><b> </b>Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.</p></li><li><p><b>
Sales Acumen</b>: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.</p></li><li><p><b>
Business Value Orientation:</b> Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.</p></li><li><p><b>
Executive Presence:</b><b> </b>Proven ability to influence CIO/CTO decision-makers.</p></li><li><p>
Strong understanding of the Genesys Cloud platform and Genesys AI preferred.</p></li><li><p>
Foundational understanding of programming concepts (Python preferred).</p></li><li><p>
Fluency in English and Arabic languages.</p></li><li><p>
French language fluency as a plus.</p></li></ul><p></p><p>
#LI-MC1</p></div><p></p><p>
If a Genesys employee referred you, please use the link they sent you to apply.</p><p></p><p><b>
About Genesys:</b></p><p>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.</p><p></p><p><b>
Reasonable Accommodations:</b></p><p>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.</p><p></p><p>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</p><p></p><p>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</p><p></p><p><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></p><p></p><p><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p></div></div></div>

AI Solution Architect EMEA

Arize AI

<div><div><div>Location</div>
<div>Remote (New York)</div>
</div><div><div>Status</div>
<div>Full time</div>
</div><div><div>Department</div>
<div>Solutions Engineering</div></div></div>
<br><div><div><div><div>About Arize</div>
<p>
AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That&rsquo;s where we come in. Arize AI is the leading AI &amp; Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace&mdash;so teams can ship faster with confidence.</p>
<p>
We&rsquo;re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.</p></div><div><b>
The Opportunity</b></div>
<p>
As an AI Solutions Manager, you&rsquo;ll partner with some of the most innovative AI/ML teams in the world. You&rsquo;ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications. While we are a remote-first company, the nature of this role requires candidates to be based in the New York City metro area/EST time zone.</p>
<div><b>
The Team</b></div>
<p>
Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.</p>
<p>
As an AI Solutions Manager, your work will directly contribute to our customers&rsquo; success in deploying impactful AI solutions, ensuring their models achieve measurable business outcomes. We are looking for a fast-paced, client-obsessed candidate with an entrepreneurial mindset to nurture, and grow our customers. You&rsquo;ll be working with Arize customers to help them improve the AI they use across their organizations. You will be in charge of driving customer adoption and managing customers through their renewal cycles. You&rsquo;ll accomplish this by running an effective account plan, identifying expansion opportunities with new teams, and building solutions to help achieve their goals. You&rsquo;ll be involved in exciting and complex customer use cases and leverage your business acumen to navigate the intricacies.</p>
<div><b>
What You&rsquo;ll Do</b></div>
<ul><div>Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management.</div>
<div>Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.</div>
<div>Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.</div>
<div>Run workshops and training sessions with customers during onboarding and new functionality</div>
<div>Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.</div>
<div>Proactively monitor product usage across your accounts to further gauge account health</div>
<div>Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.</div>
<div>Effectively relay customer feature requests to internal teams and advocate for customer needs.</div>
<div>Ensure support teams are aligned with customer requests and priorities.</div>
</ul><div><b>What We&rsquo;re Looking For</b></div>
<ul><div>3+ years of experience as a Customer Success Manager in SaaS.</div>
<div>A self-starter mindset with the ability to thrive in limited process environments.</div>
<div>Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.</div>
<div>Strong communication skills for articulating observations and fostering collaboration across teams.</div>
<div>Proven ability to demo technical products and translate their value into tailored customer solutions.</div>
<div>Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.</div>
<div>A strong team player who values collaboration and collective success.</div>
<div>Bonus: Familiarity with AI/ML workflows or GenAI technologies.</div>
</ul>
<p>The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.</p>
<p>
While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.</p><div><div>
More About Arize</div>
<p>
Arize&rsquo;s mission is to make the world&rsquo;s AI work&mdash;and work for people.<br>
Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge&mdash;understanding whether AI is performing and how to improve it at scale.</p>
<p>
Learn more about what we're doing here:</p>
<p>
https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/</p>
<p>
https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/</p>
<p>
Diversity &amp; Inclusion @ Arize</p>
<p>
Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture</p>
<ul>
<div>Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI</div>
<div>Culturally conscious events such as LGBTQ trivia during pride month</div>
<div>We have an active Lady Arizers subgroup</div>
</ul></div></div><div></div><div><div><div><div><div><div>Apply now</div></div></div></div></div></div></div><p></p>

AI Solutions Manager, East

KTL Solutions, Inc

<p><b>About KTL Solutions</b></p><p>For over 25 years, KTL Solutions has helped commercial and government organizations harness Microsoft technology to modernize operations, improve productivity, and drive growth. As a long-standing Microsoft Solutions Partner, we deliver end-to-end solutions across Dynamics 365 ERP and CRM, Azure, Microsoft 365, the Power Platform, and custom application development, backed by our KTL 360 Managed Services and CMMC/cybersecurity readiness offerings.</p><p>We don't just implement technology. We add value by understanding each client's unique business and applying the right tools to solve real problems. As Microsoft Copilot and AI agents reshape how our customers work, we're investing in the people who can guide them through that transition with clarity and confidence.</p><p><b>The Opportunity</b></p><p>We're looking for an <b>AI Solutions Consultant</b> to be the bridge between Microsoft's rapidly evolving AI capabilities and the practical needs of our customers. You'll partner closely with our sales team to shape and win opportunities, and you'll lead educational sessions that help customers understand what AI can realistically do for their business. This is a customer-facing, hands-on role for someone who is equal parts technologist, communicator, and trusted advisor.</p><p><b>What You'll Do: </b></p><p>Support the Sales Team</p><ul><li>Serve as the AI subject-matter expert during the sales cycle, partnering with account executives on discovery, solution scoping, and qualification.</li><li>Translate customer business challenges into clear, achievable AI solution proposals across Microsoft Copilot, Dynamics 365, the Power Platform, and Azure AI services.</li><li>Deliver compelling product demonstrations, proofs of concept, and solution presentations tailored to each prospect.</li><li>Contribute to proposals, statements of work, and responses to RFPs with accurate scoping and effort estimates.</li><li>Help the sales team stay current on Microsoft's AI roadmap, licensing, and competitive positioning.</li></ul><p>Provide Educational Sessions to Customers</p><ul><li>Design and lead workshops, webinars, and training sessions that demystify AI for both technical and non-technical audiences.</li><li>Run &quot;art of the possible&quot; sessions that connect AI capabilities to specific customer use cases and measurable outcomes.</li><li>Develop reusable enablement materials such as decks, demo scripts, guides, and recorded sessions that scale our education efforts.</li><li>Coach customer teams on responsible AI adoption, change management, and driving end-user buy-in.</li></ul><p>Drive Solution Success</p><ul><li>Collaborate with delivery and consulting teams to ensure proposed solutions are practical, scoped accurately, and successfully implemented.</li><li>Gather feedback from the field to inform our AI service offerings and internal best practices.</li><li>Stay ahead of developments across Microsoft Copilot, Azure AI, and the broader AI landscape.</li></ul><p>What You'll Bring</p><p><b>Required</b></p><ul><li>3+ years in a consulting, pre-sales/solutions engineering, or technical customer-facing role, ideally within a Microsoft Partner or technology services environment.</li><li>Working knowledge of AI and generative AI concepts and the Microsoft ecosystem (Copilot, Dynamics 365, Power Platform, Azure, or Microsoft 365).</li><li>Excellent presentation and communication skills, with a proven ability to explain complex technology to mixed audiences.</li><li>Strong discovery and consultative skills. You ask good questions and listen before recommending.</li><li>Comfort working alongside a sales team and contributing to revenue goals.</li></ul><p><b>Preferred</b></p><ul><li>Microsoft certifications (for example, Azure AI, Power Platform, Dynamics 365, or Copilot-related credentials).</li><li>Experience delivering training, workshops, or enablement programs.</li><li>Familiarity with serving government or regulated clients (CMMC, GCC/GCC High a plus).</li><li>Hands-on experience building demos or proofs of concept with Copilot Studio, Power Platform, or Azure AI services.</li></ul><p>Why KTL Solutions</p><ul><li>Work at the leading edge of AI adoption with a trusted Microsoft Solutions Partner.</li><li>Join a collaborative team that genuinely invests in customer outcomes, not just deployments.</li><li>Hybrid flexibility and a culture built on expertise, integrity, and continuous learning.</li><li>Competitive salary, performance incentives, health benefits, paid time off, and support for ongoing certification and professional development.</li></ul><p><i>KTL Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p><p>Pay: $91,297.46 - $109,949.63 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Frederick, MD 21704</p>

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