it solutions architect

u-blox

<p></p><div><div><p><b>Location City</b></p><div> Lahore</div></div><br>
<div><p><b>
Location Region</b></p></div><br>
<div></div><div><p><b>
Location Country</b></p><div> Pakistan</div></div><br>
<div><p><b>
Role also available in</b></p></div><br>
<div></div><div><p><b>
About u-blox</b></p><div> u-blox (SIX:UBXN) is a global leader in automotive, industrial, and consumer markets, driving innovation through our cutting-edge positioning and short-range communication technologies. We are the pioneers behind high-precision technologies, providing smart and reliable solutions that enable people, vehicles, and machines to determine their precise position and communicate wirelessly. With headquarters in Thalwil, Switzerland, and offices across Europe, Asia, and the USA, we are making a global impact.</div></div><br>
<div><p><b>
Job Description</b></p><div><div><div><b>
Position Summary</b><br>
We are looking for an experienced <b>IT Solutions Architect</b> to design and drive cloud-native solutions across our global AWS environment. You will partner with software development teams, DevOps, infrastructure, and lab engineering to architect secure, scalable, and cost-efficient platforms that support both <b>cloud software services</b> and <b>semiconductor testing workflows</b>.<br>
A key focus of the role is to evaluate and introduce <b>AI/ML technologies</b> (e.g., LLMs, automation, MLOps) to improve productivity, reliability, and developer efficiency across the company.<br>
<br>
<b>Key Responsibilities</b>
<ul><li><b>Architecture &amp; Solution Design</b>
<ul><li>Design end-to-end <b>AWS-based architectures</b> for internal systems, cloud services, data platforms, and development workflows.</li><li>
Define architectural standards, patterns, and best practices for cloud development and IT systems.</li><li>
Collaborate with engineering colleagues to align architecture with business and technical needs.</li><li>
Drive modernization initiatives (containerization, serverless, microservices, event-driven architectures).</li></ul>
</li><li><b>AI / Automation &amp; Innovation</b>
<ul><li>Identify meaningful and safe ways to integrate <b>AI/ML (including LLMs)</b> into workflows and internal systems.</li><li>
Evaluate AI tools and platforms in collaboration with Engineering.</li><li>
Lead pilots and PoCs for AI-assisted development, automation, analytics, or system operations.</li><li>
Work with security and compliance teams to ensure responsible AI adoption.</li></ul>
</li><li><b>Cloud Governance &amp; IT Excellence</b>
<ul><li>Support cost optimization, FinOps, and continuous improvement in cloud operations.</li><li>
Help establish standard ways of working with DevOps teams (CI/CD, observability, resilience patterns).</li><li>
Provide architectural oversight on complex IT and business projects.</li></ul>
</li><li><b>Cross-functional Collaboration</b>
<ul><li>Act as a bridge between IT, engineering, software development, and hardware/lab teams.</li><li>
Document architectures, run design reviews, and communicate complex concepts clearly.</li><li>
Mentor engineers and advocate for good engineering and architectural practices.</li></ul>
</li></ul><br>
<b>Key Competencies</b><br>
<br>
<b>Technical Skills</b>
<ul><li>5+ years of experience as a <b>Solutions Architect</b>, Senior Cloud Engineer, or senior technical role.</li><li>
Strong expertise in <b>AWS services</b> across compute, networking, storage, IAM, security, and data.</li><li>
Solid experience designing and delivering distributed, cloud-native systems.</li><li>
Good programming/scripting experience (Python, TypeScript, or similar).</li><li>
Experience with containers (ECS/EKS), serverless (Lambda), and IaC (Terraform/CDK).</li><li>
Familiarity with modern AI technologies, such as:
<ul><li>LLMs / generative AI</li><li>
MLOps concepts</li><li>
RAG, embeddings, vector databases</li></ul>
</li><li>Understanding of networking, identity, and security best practices.</li></ul>
<br>
<b>Soft Skills</b>
<ul><li>Strong communication and stakeholder management.</li><li>
Experience on Project Management, both Waterfall and Agile</li><li>
Ability to evaluate trade-offs and make sound architectural decisions.</li><li>
Comfortable working in a hybrid environment (cloud + on-prem systems + hardware labs).</li><li>
Innovative mindset balanced with pragmatic delivery.</li></ul>
<br>
<b>Profile</b>
<ul><li>Bachelor degree on IT engineering or similar.</li><li>
AWS certification(s), ideally <b>AWS Solutions Architect &ndash; Professional</b>.</li><li>
Experience in a product-based tech or semiconductor environment.</li><li>
Exposure to lab systems, test automation.</li><li>
Experience driving governance, IT transformation, or standardization initiatives.</li><li>
Fluent English is a must.</li></ul></div></div><br>
</div></div><br>
<div><p><b>
Applications Close Date</b></p><div> 15 Jan 2025</div></div><br>
<div><p><b>
Contact</b></p><div> Are you interested in this challenging position within an international work environment in a successful company? Apply now! You will be working with a motivated team in an exciting technology.
<br>
<br>
We are looking forward to receiving your application.</div></div></div>

IT solutions architect

Jamestown-Yorktown Foundation

<div><div><div><div><div><div><div><p><b>Title:</b> IT Solutions Architect</p>
<p><b>
State Role Title:</b> Info Technology Specialist III</p>
<p><b>
Hiring Range:</b> $70,000.00 - $75,000.00</p>
<p><b>
Pay Band:</b> 6</p>
<p><b>
Agency:</b> Jamestown-Yorktown Foundation</p>
<p><b>
Location: </b>Jamestown-Yorktown Foundation</p>
<p><b>
Agency Website:</b> jyfmuseums.org</p>
<p><b>
Recruitment Type:</b> General Public - G</p>
<p><b>
Job Duties</b></p>
<p>
The Jamestown-Yorktown Foundation seeks an Information Technology Solutions Architect (ITSA) to support its mission by designing, implementing, and maintaining technology solutions across the organization. Reporting to the Director of IT, the ITSA will translate business needs into technical strategies, oversee IT infrastructure and software systems, and ensure the functionality of critical applications including ticketing, financial, retail, and artifact management systems. Key duties include coordinating system upgrades, implementing security measures, developing IT policies, and managing network servers and databases. This role requires strong technical expertise, organizational skills, and the ability to communicate effectively with both technical and non-technical stakeholders, ensuring that JYF&rsquo;s IT environment aligns with its strategic goals and supports its educational mission.</p>
<p><b>
Minimum Qualifications</b></p>
<p>
Technical knowledge - Broad understanding of IT topics, including software development, databases, operating systems, and infrastructure platforms.
<br>
Knowledge of software management systems concepts and routine software management, architecture security, and reporting concepts; understanding of hierarchical security levels within software packages.<br>
Thorough knowledge of operating systems such as Microsoft Windows, Apple MacOS, and enterprise server applications, as well as MS Office 365, Android and Apple iOS. Strong knowledge of Adobe Creative Cloud products.<br>
<br>
Analytical and Problem-Solving Skills - Ability to analyze complex systems, connect business needs to technical solutions, and identify creative and effective approaches. Promptly advises IT Manager of inadequate resources or inability to complete work on timely basis. Seeks clarification and asks questions when unsure of direction.<br>
<br>
Customer Service - Considerable knowledge of principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction, and maintaining effective relationships with all stakeholders.<br>
<br>
Interpersonal Relationships - Ability to develop and maintain cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.<br>
<br>
Communication - Ability to communicate ideas and proposals verbally and in writing effectively so others can understand; to include the preparation of reports, agendas, and policies. Ability to listen and understand information and ideas being presented verbally and in writing. Able to maintain a high level of integrity and discretion in handling confidential information. Exercises judgment to ensure that proper communication channels are maintained, allowing for two-way communication.<br>
<br>
Critical Thinking - Using logic and reasoning to understand, analyze, and evaluate situations and then to research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation.
<br>
<br>
Judgment and Decision Making - Exercises appropriate judgment in establishing priorities and resolving complex matters. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Ability to make appropriate, informed decisions regarding priorities and available time.<br>
<br>
Confidentiality and Social Perceptiveness - Handling interactions with poise, tact and diplomacy and in a confidential manner. High degree of professionalism in dealing with diverse groups of people, including senior executives, staff, and Commonwealth of Virginia partners. Ability to maintain proprietary and confidential information.<br>
<br>
Time Management - Strong organizational skills and ability to manage and coordinate multiple priorities simultaneously, support team members, and track complex tasks. Ability to plan and organize daily work routinely. Ability to implement work activities in accordance with priorities and estimated schedules.</p><br>
<p><b>
Additional Considerations</b></p>
<p>
Must have excellent computer proficiency.
<br>
Coursework or technical degree experience preferred and previous experience with software support and Microsoft network experience. Current CompTIA Network+ and/or Security+ or other applicable certifications a plus.<br>
Experience with enterprise applications and designing solutions to meet business requirements in complex environments in a managed enterprise computer environment a plus.</p>
<p><b>
Special Instructions</b></p>
<p>
You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.</p><br>
<p></p>
<p><b>
Contact Information</b></p>
<p>
Name: Coy Mozingo</p>
<p>
Phone: 757-253-4042</p>
<p>
Email: hr@jyf.virginia.gov</p><br>
<p></p>
<p>
In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.</p>
<p>
Note<b>:</b> Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</p><br>
</div></div></div></div></div><p></p><div><div><div><p>Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. <b>Equal Opportunity Employer</b></p></div></div></div></div></div><div></div>

IT Solutions Architect

Concentrix

<div><p><b>Role Description</b></p><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul>
<li><b>Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li>
<li><b>Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li>
<li><b>Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li>
</ul><p><b>Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p></p><p><b>
Here's what a day on the role may look like:</b></p><ul>
<li>Support sales management for account growth</li>
<li>Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li>
<li>During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li>
<li>Manage customer expectations and lead them to the most suitable solution</li>
<li>Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li>
<li>Accountable for providing high quality technical solutions.</li>
<li>Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li>
<li>During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul>
<li>Design requirements that adhere to Concentrix Contact Center operational and security standards.</li>
<li>Network definition: Client interconnexion, required routings, VLAN needs, etc.</li>
<li>Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li>
<li>Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li>
<li>Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li>
<li>Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li>
<li>Validate the solution design with Global Architecture Network/Voice/Server team</li>
</ul></li><li>Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li>
<li>Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li>
<li>Assure the right transfer of knowledge to all required teams.</li>
<li>Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li>
<li>Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li>
</ul><p></p><p><b>Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><p></p><ul>
<li>5 years (+) experience in contact center solutions/services</li>
<li>Extensive knowledge of networks, telephony, security, domain, and application services</li>
<li>Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li>
<li>Proven experience of solution architecture and solutioning in a multi-channel environment</li>
<li>Desirable experience of automation and digital technologies</li>
<li>Desirable experience of direct management of third-party providers and partners
</li><li>Strong, clear communicator both verbal and written.</li>
<li>Team player</li>
<li>Excellent organizational, time management and prioritization skills</li>
<li>Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li>
<li>Ability to use judgement and discretion.</li>
<li>Ability to challenge and influence.</li>
<li>Ability to initiate and drive through change.</li>
<li>Ability to make commercially sound business decisions.</li>
<li>Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li>
<li>Comfortable with direct responsibility and accountability,</li>
<li>Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li>
<li>Being curious and fast learning, allowing him/her to have a global technological vision,</li>
<li>Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li>
<li>Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li>
<li>An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li>
<li>Strong analytical and problem-solving skills</li>
<li>Must be able to multi-task and work well under pressure.</li>
<li>Strong sense of urgency, organization, accountability, and attention to detail.</li>
<li>Experience in managing multiple stakeholders and projects.</li>
<li>A listener who is customer-oriented and attentive to their needs</li>
<li>Critical thinker and problem-solving skills</li>
<li>Ability to work early or late hours to participate in Business and technical activities.</li>
<li>Degree in Computer, Science or relevant field</li>
</ul><p><b>Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div><p></p>

IT Solutions Architect Role

<div><div><div><p><b>Information Technology
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English + Turkish
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Role Description</b></div><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul><li><b>
Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li><li><b>
Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li><li><b>
Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li></ul><p><b>
Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p><b>
Here's what a day on the role may look like:</b></p><ul><li>
Support sales management for account growth</li><li>
Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li><li>
During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li><li>
Manage customer expectations and lead them to the most suitable solution</li><li>
Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li><li>
Accountable for providing high quality technical solutions.</li><li>
Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li><li>
During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul><li>
Design requirements that adhere to Concentrix Contact Center operational and security standards.</li><li>
Network definition: Client interconnexion, required routings, VLAN needs, etc.</li><li>
Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li><li>
Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li><li>
Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li><li>
Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li><li>
Validate the solution design with Global Architecture Network/Voice/Server team</li></ul></li><li>
Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li><li>
Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li><li>
Assure the right transfer of knowledge to all required teams.</li><li>
Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li><li>
Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li></ul><p><b>
Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><ul><li>
5 years (+) experience in contact center solutions/services</li><li>
Extensive knowledge of networks, telephony, security, domain, and application services</li><li>
Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li><li>
Proven experience of solution architecture and solutioning in a multi-channel environment</li><li>
Desirable experience of automation and digital technologies</li><li>
Desirable experience of direct management of third-party providers and partners</li><li>
Strong, clear communicator both verbal and written.</li><li>
Team player</li><li>
Excellent organizational, time management and prioritization skills</li><li>
Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li><li>
Ability to use judgement and discretion.</li><li>
Ability to challenge and influence.</li><li>
Ability to initiate and drive through change.</li><li>
Ability to make commercially sound business decisions.</li><li>
Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li><li>
Comfortable with direct responsibility and accountability,</li><li>
Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li><li>
Being curious and fast learning, allowing him/her to have a global technological vision,</li><li>
Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li><li>
Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li><li>
An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li><li>
Strong analytical and problem-solving skills</li><li>
Must be able to multi-task and work well under pressure.</li><li>
Strong sense of urgency, organization, accountability, and attention to detail.</li><li>
Experience in managing multiple stakeholders and projects.</li><li>
A listener who is customer-oriented and attentive to their needs</li><li>
Critical thinker and problem-solving skills</li><li>
Ability to work early or late hours to participate in Business and technical activities.</li><li>
Degree in Computer, Science or relevant field</li></ul><p><b>
Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div></div></div><p></p>

<div><div><div><p><b>Information Technology
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
Role Description</b></div><p><b>
The IT Solutions mission is to deliver cost-effective integrated technology solutions, with our Global Concentrix Sales and Solution Architect teams, to our clients. You will</b></p><ul><li><b>
Act as Single point of contact for IT Solutions activities for Sales/Solutions organization
</b></li><li><b>Own the provision of one integrated IT Solution Offering covering IT Infrastructure and services inclusive of Information Security, Business Continuity, Network &amp; Voice Connectivity as well as IT Service Delivery Standards into our proposal submissions.</b></li><li><b>
Responsible for Developing an integrated solution design, incorporating Strategic Concentrix Products and optimizing costs across IT delivery platforms to meet client technology requirements.</b></li><li><b>
Accountable for providing high quality technical solutions that can be delivered quickly and efficiently at lowest risk.</b></li></ul><p><b>
Description of the Role:</b></p><p>
The Technology Solution Architect role will report into the team under the Concentrix Senior Vice President for IT solutions and account delivery.</p><p>
We are looking for a dedicated, ambitious, and self-driven Technology Solution Architect. As a Technology Solution Architect, you will work closely with our customers to understand their needs and build the technical high-level design that will meet their and Concentrix requirements.</p><p>
You will need to build relationships across teams (Presales, Architects, Infrastructure Shared Service Leaders, Product Owners, Project Management, Implementation teams), work and align with them, and get their agreement and approval on the proposed solutions.</p><p>
The Technology Solution Architect will be responsible for the definition and design of the technology solutions that will meet the needs of our client&rsquo;s technology requirements. You will act as a gateway to Concentrix diverse technical offers and options.</p><p>
As a Technology Solution Architect, you should be passionate professional that is able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.</p><p>
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process, strengthen customer relationships and answer operational needs.</p><p>
Besides building strong relationships with customers, the Technology Solution Architect will focus on understanding clients' needs and goals and use that to introduce our company's products and services.</p><p><b>
Here's what a day on the role may look like:</b></p><ul><li>
Support sales management for account growth</li><li>
Work with presales teams during the RFP phase and support in defining the technical solution and architecture to propose.</li><li>
During the solution phase, develop a partnership with the client to evolve technological solutions to support their requirements.</li><li>
Manage customer expectations and lead them to the most suitable solution</li><li>
Analyze customers' needs and suggest upgrades or additional features to meet their requirements and drive stability and functionality</li><li>
Accountable for providing high quality technical solutions.</li><li>
Experience with multi-channel cloud based platforms in the area of Digital Transformation such as Amazon Connect, NICE CXOne, Genesys PureCloud, Natural Language Processing, intelligent based call deflection via IVRs, Speech/Text Analytics solutions, Automation via email/chat Bots.</li><li>
During solution phase, work with clients and Concentrix teams to define comprehensive and coherent solution:<ul><li>
Design requirements that adhere to Concentrix Contact Center operational and security standards.</li><li>
Network definition: Client interconnexion, required routings, VLAN needs, etc.</li><li>
Contact center solution requirements: SIP trucking &amp; carriers, IVR needs and configuration, voice prompts, SVI, CTI, etc.</li><li>
Together with the client and operation, design, propose and defend from Business and end customer point of view contact flows.</li><li>
Define or confirm the Contact Center solution required integration with client or Concentrix tools.</li><li>
Identify and collect required tools (client or Concentrix) and define/advise the best way to access them.</li><li>
Validate the solution design with Global Architecture Network/Voice/Server team</li></ul></li><li>
Collaborate closely with the security team to establish a robust data protection framework centered around client data. By proactively identifying and mitigating potential risks, we will ensure that we prioritizes the protection of client information.</li><li>
Document the scope of the project and the high-level architecture to be provided to Project management and Implementation team.</li><li>
Assure the right transfer of knowledge to all required teams.</li><li>
Assure at the end of the setup/implementation phase, all mandatory documentation exists, is conform to industry best practices and company expectations and provided to run team.</li><li>
Drive continuous improvement in IT Service Delivery by defining and enforcing best practices for Playbook creation, ensuring high-quality deliverables and alignment with overall service management objectives.</li></ul><p><b>
Required Skill Set:</b></p><p>
Great customer experience is at the core of our company's success, so you will play a crucial role in achieving our goals and objectives. We welcome candidates from diverse and atypical backgrounds, but we'd appreciate it if you have the following:</p><ul><li>
5 years (+) experience in contact center solutions/services</li><li>
Extensive knowledge of networks, telephony, security, domain, and application services</li><li>
Deep understanding of the business challenges facing organizations in relation to the contact center strategy and customer management</li><li>
Proven experience of solution architecture and solutioning in a multi-channel environment</li><li>
Desirable experience of automation and digital technologies</li><li>
Desirable experience of direct management of third-party providers and partners</li><li>
Strong, clear communicator both verbal and written.</li><li>
Team player</li><li>
Excellent organizational, time management and prioritization skills</li><li>
Ability to work on own initiative and within a team structure, making decisions where appropriate and within scope of role.</li><li>
Ability to use judgement and discretion.</li><li>
Ability to challenge and influence.</li><li>
Ability to initiate and drive through change.</li><li>
Ability to make commercially sound business decisions.</li><li>
Outstanding interpersonal and communication (verbal and written) skills being able to work in a transverse organization,</li><li>
Comfortable with direct responsibility and accountability,</li><li>
Ability to engage with IT teams in different regions and cultures, always understanding the diverse landscapes and pressures per region.</li><li>
Being curious and fast learning, allowing him/her to have a global technological vision,</li><li>
Support your business peers and work with them to become the trusted &quot;go-to-person&quot; for the client and the Concentrix team with any technology challenge or project.</li><li>
Solid technical background with preferable hands-on experience in Contact Center solutions &amp; Network</li><li>
An ability to grasp customers' needs, suggest timely solutions and know when to escalate and bring in extra resources.</li><li>
Strong analytical and problem-solving skills</li><li>
Must be able to multi-task and work well under pressure.</li><li>
Strong sense of urgency, organization, accountability, and attention to detail.</li><li>
Experience in managing multiple stakeholders and projects.</li><li>
A listener who is customer-oriented and attentive to their needs</li><li>
Critical thinker and problem-solving skills</li><li>
Ability to work early or late hours to participate in Business and technical activities.</li><li>
Degree in Computer, Science or relevant field</li></ul><p><b>
Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic</p></div></div></div><p></p>

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<p><b>Position:</b> IT Solutions Architect<br/><b>Experience:</b> <b>2&ndash;5 Years</b><br/><b>Location:</b> <b>On-Site</b></p><p><b>Role Overview</b></p><p>Responsible for designing scalable, secure, and reliable system architectures, integrating technologies, and supporting development teams throughout the implementation lifecycle.</p><p><b>Core Responsibilities</b></p><ul><li>Design end-to-end architecture for applications, cloud, and infrastructure.</li><li>Draft solution documentation, blueprints, and architecture roadmaps.</li><li>Ensure security, scalability, and system optimization.</li><li>Collaborate with stakeholders to convert requirements into technical solutions.</li><li>Support development teams and resolve escalated technical issues.</li><li>Conduct technology evaluations and recommend best-fit solutions.</li></ul><p><b>Technical Skills &amp; Tools</b></p><p><b>Software &amp; Tools:</b> Jira, Trello, ClickUp, Asana, Monday.com<br/><b>Documentation:</b> Confluence, Notion, Google Workspace, MS Office<br/><b>Diagramming:</b> Draw.io, Lucidchart, Figma (flows/UI mapping)<br/><b>CRM (Pre-Sales):</b> HubSpot, Zoho, Salesforce (basic use)</p><p><b>Technical Understanding:</b></p><ul><li>REST/GraphQL APIs, integration understanding</li><li>SQL basics, ability to read/interpret queries</li><li>Awareness of AWS/Azure/GCP concepts</li><li>AI/ML fundamentals (LLMs, automation, prediction models)</li><li>SDLC familiarity</li><li>Basic HTML/CSS/JavaScript awareness</li></ul><p>Job Type: Full-time</p>

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