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business development specialist Jobs in Ankara

business development specialist

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customer experience specialist/senior specialist

customer service specialist Jobs in Ankara

customer service specialist

inside sales specialist

it specialist

PaneraTech, Inc.

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 PaneraTech is a high-tech company that serves manufacturers in over 40 countries. Our disruptive technology offers unparalleled solutions that are often patent protected. Industries that use high-temperature processes, such as glass and steel, rely on PaneraTech to solve the major challenges they face. We leverage both AI and human expertise to improve efficiency, worker knowledge, and safety. We help in two major areas:
 <br/>
 <br/>
 <ul>
  <li>
   Asset Life Extension - With our patented solution in the glass and steel industry, we help manufacturers make data-driven decisions using sensors, data, and AI. This results in longer asset campaigns safely with higher annual production
  </li>
  <li>
   Enabling the next generation of workers - Heavy industries have relied on the experience of employees who worked for 20-30 years in one plant. As a generation of operators and engineers retire, we bridge the experience gap with technology, data, and expertise. We offer solutions to our customers to make their process more data-driven so that an early career workforce can flourish.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Working at PaneraTech
   <br/>
   <br/>
  </strong>
 </strong>
 At PaneraTech, you will be part of a global, innovative and hybrid working team. Our corporate office is based in the United States with employees spread across Europe, Asia, and South America. Turkey office is in the Hacettepe Teknokent. In this collaborative and inspiring culture that is fostered by a creative and intellectually stimulating work environment, you will be encouraged to bring the best out of yourself and your colleagues. We are looking for professionals willing to work in a fast-paced environment, cannot wait to excel in their work and are crazy about improvement! We recognize our colleagues' achievements and both individual and team performance is valuable to us.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 We are looking for an IT Specialist to manage, maintain, and continuously improve PaneraTech&rsquo;s IT infrastructure and end-user environments. In this role, you will be responsible for ensuring the reliable operation of end-point devices, networks, and peripheral systems while providing effective and timely support to employees.
 <br/>
 <br/>
 You will take an active role in the full lifecycle of IT services, including planning, procurement, installation, configuration, maintenance, and troubleshooting of hardware and software systems. IT Specialist also contributes to standardization efforts, documentation, and continuous improvement initiatives to support secure and efficient IT operations across the company.
 <br/>
 <br/>
 This is a hybrid position with 3 office days per week at our office in Hacettepe Teknokent and Ostim OSB.
 <br/>
 <br/>
 Employment type: Fixed-term contract (1 year).
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Systems Engineering, Management Information Systems, Electrical and Electronics Engineering, Computer Engineering, or Electronics and Communication Engineering
  </li>
  <li>
   Minimum 3 years of experience in an IT support or IT specialist role
  </li>
  <li>
   Experience with end-user systems, hardware, and software environments
  </li>
  <li>
   Knowledge of Microsoft Office 365 or Google Workspace
  </li>
  <li>
   Basic to intermediate knowledge of network technologies (LAN/WAN, TCP/IP)
  </li>
  <li>
   Familiarity with information security standards and data protection regulations (ISO 27001, KVKK, 5651)
  </li>
  <li>
   Strong analytical and troubleshooting skills
  </li>
  <li>
   Attention to documentation, reporting, and process consistency
  </li>
  <li>
   Good command of English, both written and verbal
  </li>
  <li>
   Ability to communicate technical topics clearly to non-technical users
  </li>
  <li>
   Team-oriented mindset with the ability to collaborate across departments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing and maintaining end-user devices, networks, and peripheral systems
  </li>
  <li>
   Providing daily IT support and troubleshooting for technical and operational issues
  </li>
  <li>
   Installing, configuring, repairing, and maintaining personal computers and related systems
  </li>
  <li>
   Monitoring LAN/WAN network performance and supporting high network uptime
  </li>
  <li>
   Preparing and maintaining technical documentation, standard operating procedures, and knowledge base articles
  </li>
  <li>
   Supporting information security, data protection, and compliance requirements
  </li>
  <li>
   Staying up to date with emerging technologies and industry trends
  </li>
  <li>
   Supporting IT planning activities, roadmaps, and continuous improvement initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At PaneraTech, we recognize that our employees are the driving force behind our success. We are committed to creating a positive and supportive work environment.
 <br/>
 <br/>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive monthly net salary
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   18 days holiday per annum
  </li>
  <li>
   A transparent work environment
  </li>
  <li>
   An agile structure that values open communication and instant feedback
  </li>
  <li>
   Opportunities for personal and professional growth
  </li>
  <li>
   A global and diverse team dedicated to improving the company and every single colleague within
  </li>
 </ul>
</div>


IT Specialist

TechBiz Global GmbH

<div><p>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an <b>IT Help Desk specialist</b> specialist to join one of our <b>clients</b>' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.</p><div><b><br>
What you will do:</b><br>
You are the control center of our IT service operations.<br>
<b>Daily Responsibilities:</b><br>
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div><b><br>
Requirements:</b><br>
Must-Haves:<br>
✅ You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you.<br>
✅ Careful and structured work style &ndash; you're reliable and take ownership of your tasks.<br>
✅ Solution-oriented mindset &ndash; when problems arise, you find ways to fix them.<br>
✅ Strong service awareness &ndash; customer satisfaction is important to you.<br>
✅ Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally.<br>
✅ Team player attitude &ndash; you work well with others and support your colleagues.<br>
✅ German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues.<br>
Nice to Have:<br>
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul><br>
<b>
What We Offer</b><br>
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk Specialist(German speaking)

ICON plc

<div>Site Specialist II, Study Start Up<div></div><div>
ICON plc is a world-leading healthcare intelligence and clinical research organization. We&rsquo;re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development</div><div></div><div>
We are currently seeking a Site Specialist II (Study Start Up Associate II) to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a pivotal role in leading the initiation of clinical trials, ensuring compliance with regulatory requirements, and contributing to the advancement of innovative treatments and therapies.</div><div></div><div>
What you will be doing</div><ul><li><div>
Leading the preparation and submission of regulatory documents, including clinical trial applications, ethics committee submissions, and regulatory agency communications.</div></li></ul><ul><li><div>
Coordinating and liaising with internal and external stakeholders to obtain necessary approvals and authorizations for study initiation.</div></li></ul><ul><li><div>
Managing and maintaining comprehensive and accurate records of regulatory submissions, approvals, and correspondence</div></li></ul><ul><li><div>
Providing guidance and support to study teams on regulatory requirements and best practices for study start-up activities.</div></li></ul><ul><li><div>
Participating in process improvement initiatives to streamline study start-up processes and enhance efficiency.</div></li></ul><div></div><div>
Your profile</div><ul><li><div>
Bachelor's degree in life sciences or a related field.</div></li></ul><ul><li><div>
Minimum of 2 years of experience in clinical research or regulatory affairs, with specific experience in study start-up activities.</div></li></ul><ul><li><div>
Strong understanding of regulatory requirements and guidelines for clinical trials, including ICH-GCP and local regulatory requirements.</div></li></ul><ul><li><div>
Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.</div></li></ul><ul><li><div>
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</div></li></ul><div></div><div>
What ICON can offer you:</div><div></div><div><div><div><div><div>
Our success depends on the quality of our people. That&rsquo;s why we&rsquo;ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.</div><div></div><div>
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.</div><div></div><div>
Our benefits examples include:</div><ul><li><div>
Various annual leave entitlements</div></li><li><div>
A range of health insurance offerings to suit you and your family&rsquo;s needs.</div></li><li><div>
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.</div></li><li><div>
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family&rsquo;s well-being.</div></li><li><div>
Life assurance</div></li><li><div>
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.</div></li></ul></div></div></div></div><div></div><div>
Visit our <div>careers site</div> to read more about the benefits ICON offers.</div><div></div><div>
At ICON, inclusion &amp; belonging are fundamental to our culture and values. We&rsquo;re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div><div><div><div><div>
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know</div><div></div><div><div>
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless &ndash; there&rsquo;s every chance you&rsquo;re exactly what we&rsquo;re looking for here at ICON whether it is for this or other roles.</div></div></div></div></div></div></div><div></div>

Site Specialist II, Study Start Up

Johnson Controls

<div><p><b>What you will do</b><br>
As an Inside Sales Specialist, you will play a crucial role in driving our customer acquisition and revenue growth goals. Reporting to the Sales Manager - Fire Suppression Products, you will thrive in a fast-paced environment where your contributions directly enhance our customer experience.<br>
<br>
<b>How you will do it</b><br>
In this role, you will identify the required products based on customer needs, enter data into the SAP system, generate quotes for new and existing sales orders, and review detailed specifications to determine the precise build for applications. You will coordinate order processing, act as a liaison among customers and internal departments, field technical inquiries, and foster strong customer relationships. For more complex queries, you will collaborate with support personnel to deliver timely solutions.<br>
<br>
You should be a proactive self-starter with a knack for problem-solving, driven by data and analytics. Your ability to communicate technical concepts effectively to non-technical audiences, paired with a customer-focused mindset, will be key to your success.<br>
<br>
<b>What we look for</b><br>
<b>Required</b></p><ul><li><p>
Bachelor's degree in a relevant field</p></li><li><p>
Fluency in English &ndash; written, spoken, and reading</p></li><li><p>
Completion of military service for male candidates</p></li></ul><p><b>
Preferred</b></p><ul><li><p>
Previous experience in sales support</p></li><li><p>
Familiarity with SAP</p></li></ul></div>

Inside Sales Specialist

<div>
 <p>
  <strong>
   <u>
    About Zes &amp; Electrip
   </u>
  </strong>
 </p>
 <p>
  Since 2018,
  <strong>
   Zes
  </strong>
  aims to help electric vehicle users and speed up the electric vehicle revolution in Turkey with its intracity and intercity stations. Besides the fast-charging services offered at open public spaces, upon demand, station installation is also available for users&rsquo; homes and offices. Zes is new, clean, and fast energy of the roads, with more than 4.000 fast charging stations all over Turkey. Powered by 100% renewable energy.
 </p>
 <p>
  Our Global brand,
  <strong>
   Electrip
  </strong>
  excels in charging point operations and energy efficiency services as a fresh brand. Having two strong pillars on energy and infrastructure; Electrip aims to contribute for a better world in line with Sustainable Development Goals (SDG). Electrip is dedicated to the development of innovative solutions to meet the needs of the present and shape the future, continuously expanding its service solutions and refining its customer-centered approach.
 </p>
 <p>
  To work on software solutions for both Zes and Electrip brands, we are looking for a
  <strong>
   Software Technical Product Management Senior Specialist (Mobile Applications)
  </strong>
  located in Ankara. This is an exciting opportunity to be part of a fast-growing, innovative environment and play a leading role in the expanding electric vehicle (EV) market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What You'll Be Doing
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the
  <strong>
   Software Technical Product Management Senior Specialist (Mobile Applications)
  </strong>
  , you will take ownership of our mobile application planning, and execution. You will be based in Ankara and will report to
  <strong>
   Software Technical Product Management Executive (Mobile Applications)
  </strong>
  in Technology and Digital Solutions Directorate.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Your main responsibilities will include, but aren&rsquo;t limited to:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Lead the implementations of our EV charging station mobile applications.
  </li>
  <li>
   Work closely with product management teams, regional teams to understand local needs and seek for global best practices/use cases to define and manage the short and long-term product roadmap, review continuously to keep it up to date.
  </li>
  <li>
   Collaborate closely with technical teams and third-party developers to ensure technical requirements and architecture are clearly defined.
  </li>
  <li>
   Work with the project manager to define the mobile application project strategy and delivery schedule.
  </li>
  <li>
   Responsible for the overall coordination, implementation, execution and control of mobile apps.
  </li>
  <li>
   Plan, execute, and oversee User Acceptance Testing (UAT) to ensure product quality before release.
  </li>
  <li>
   Ensuring the project is executed on time and meets quality standards.
  </li>
  <li>
   Manage integrations between mobile applications (native) and backend systems.
  </li>
  <li>
   Analyze and prioritize product backlog.
  </li>
  <li>
   Prepare the necessary functional requirements and tasks for the project and regularly compare competitors.
  </li>
  <li>
   Coordinate and manage product development with internal departments and all stakeholders.
  </li>
  <li>
   Identify and manage project-related risks and estimate their potential impact.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent experience).
  </li>
  <li>
   4+ years of experience in software product development as a Product Owner, Business/Technical Analyst, Project Manager, Product Manager, or similar role.
  </li>
  <li>
   Proven track record in mobile application development projects (native or hybrid) and backend integrations
  </li>
  <li>
   Experienced or knowledge in mobile application development (Native (iOS, Android)) and optimizing mobile user experience (UX)
  </li>
  <li>
   Good understanding about backend, mobile technologies and technical integrations
  </li>
  <li>
   Used to working with IT Teams
  </li>
  <li>
   Deep knowledge of Agile, Scrum methodology, use case and user story
  </li>
  <li>
   Strong leadership skills, with the ability to work in cross-functional teams
  </li>
  <li>
   Ability to work in a fast-paced environment
  </li>
  <li>
   Strong ability to simplify and clearly communicate complex technical concepts.
  </li>
  <li>
   Hands-on experience gathering business requirements and collaborating with teams.
  </li>
  <li>
   Ability to set KPI&rsquo;s and monitor, evaluate regularly to effectively manage products&rsquo; time to market,
  </li>
  <li>
   Being able to think analytically, practical and result-oriented with strong problem-solving skills.
  </li>
  <li>
   Data-driven decision-making approach.
  </li>
  <li>
   Excellent written and verbal communication skills in English.
  </li>
  <li>
   Familiarity with Agile/Scrum principles and tools such as Jira, Confluence, or Azure DevOps.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Preferred Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Experience in
   <strong>
    EV charging, energy, or mobility sector
   </strong>
   .
  </li>
  <li>
   Knowledge of
   <strong>
    UX/UI best practices
   </strong>
   for mobile.
  </li>
  <li>
   Familiarity with
   <strong>
    Firebase, App Center, or similar analytics tools
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
</div>


Software Technical Product Management Senior Specialist (Mobile Apps)

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Fortinet

<div><p><b>Major Accounts Manager
</b></p><p><b>Location &ndash; Ankara, Turkey
</b></p><p>From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
</p><p>As a Major Account Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current and new business tender opportunities and act as the key interface between the customer and all relevant divisions.<br>
</p><p></p><p><b>At Fortinet you will:
</b></p><ul><li>Develop strong relationships with customer contacts at executive level to gain insight into the business imperatives and IT drivers enabling development of a strategy to sell Fortinet solutions.
</li></ul><ul><li>Sell the organization&rsquo;s products and services through a consultative selling approach and maintains good relationships with key individuals within the accounts.
</li></ul><ul><li>Develop strategies and orchestrates company resources to maximize sales volume within assigned accounts.
</li></ul><ul><li>Effectively engage and build cooperative relationships with sales resources: System Engineers, Channel, Specialist sales team and executives as required.
</li></ul><ul><li>Drive quarterly business reviews with customer to ensure value from Fortinet investment.
</li></ul><ul><li>Ensures customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.
</li></ul><p><b>Apply if you:
</b></p><p>Have proven track record of enterprise sales experience in hi tech industry (preferably Cyber Security and Networking) developing strategic customer relationships.
</p><ul><li>Are a highly motivated self-starter with a competitive personality, strong attention to detail and a hunger to win.
</li><li>Have exceptional communication skills, both oral and written, coupled with excellent listening skills.
</li></ul><p><b>What you can expect from us:
</b></p><ul><li>Excellent training and development opportunities, providing you with all the tools you need to be successful.
</li><li>An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
</li><li>The opportunity to be part of an innovative, collaborative and winning team.
</li><li>A market competitive salary package, including stock awards, and opportunity to over-achieve</li></ul></div><p></p>

Major Account Manager - Turkey

Explore 102+ It specialist in Ankara this January. Find roles across top companies and apply now to boost your career.