it specialist

Veterinary Pharmacy

<div>Position Summary

Veterinary Pharmaceutical Solutions (VPS) is seeking an IT Specialist to serve as the primary on-site technology resource for our veterinary compounding pharmacy facility in St. Peter, MN. This role owns day-to-day IT operations, delivers hands-on end user support, and contributes to strategic process improvement and system implementation initiatives. In addition to supporting VPS directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Diamond Animal Health. 


This is a high-ownership, high-visibility role suited for someone who thrives in a fast-paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project-oriented work. We&rsquo;re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you&rsquo;re driven by curiosity and take ownership instinctively, you&rsquo;ll fit here.

What This Role Offers

Unlike typical IT support roles, this position offers direct ownership of an entire facility&rsquo;s technology environment with meaningful exposure to cross-functional improvement initiatives. You will be the person who keeps VPS running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment, and the ability to translate operational problems into practical solutions. The role is designed with a technical growth path in mind for the right candidate. 

<div>
<div><div><div>Location</div><div> 
On-site &mdash; St. Peter, MN</div></div><div><div> 
Remote Support</div><div> 
Secondary helpdesk support for Diamond Animal Health via global helpdesk function</div></div><div><div> 
Reports To</div><div> 
Director of IT</div></div><div><div> 
Role Environment</div><div> 
Fast-paced, collaborative, ownership-oriented</div></div></div></div> 

Key Responsibilities

End User Support &amp; Daily Operations
<ul><li> Serve as the first point of contact for all IT-related issues at the VPS St. Peter facility</li></ul>
<ul><li> Own the full lifecycle of end user hardware and software &mdash; including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance</li></ul>
<ul><li> Troubleshoot and resolve end user issues efficiently, minimizing downtime across a 30-person operation</li></ul>
<ul><li> Escalate complex issues appropriately while maintaining ownership of resolution</li></ul>
<ul><li> Provide secondary remote IT support for Diamond Animal Health through a shared global helpdesk function</li></ul> 


Vendor &amp; Systems Management
<ul><li> Serve as the local point of contact for third-party vendors</li></ul>
<ul><li> Support SaaS solution providers by triaging end user issues, coordinating escalations, and performing local administration and configuration of systems as required</li></ul>
<ul><li> Maintain working knowledge of supported systems to provide effective first-line support</li></ul>
<ul><li> Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge</li></ul> 


Project &amp; Process Improvement Support
<ul><li> Support project management activities for strategic IT and business process improvement initiatives</li></ul>
<ul><li> Assist in planning, coordinating, and executing system implementations and technology upgrades</li></ul>
<ul><li> Document processes, configurations, and project outcomes to build institutional knowledge</li></ul>
<ul><li> Partner with business leadership and cross-functional teams to identify technology gaps and recommend practical solutions</li></ul>

Required Qualifications
<ul><li> 1&ndash;3 years of experience in an IT support, helpdesk, or systems technician role</li></ul>
<ul><li> Demonstrated ability to support end users across hardware, software, and network-related issues</li></ul>
<ul><li> Experience with Windows-based environments and standard productivity tools (Microsoft 365)</li></ul>
<ul><li> Strong troubleshooting skills and ability to work independently without day-to-day technical oversight</li></ul>
<ul><li> Clear, professional communication skills &mdash; able to translate technical issues for non-technical staff</li></ul>
<ul><li> Organized, dependable, and able to manage competing priorities in a small-team environment</li></ul> 


Preferred Qualifications
<ul><li> Experience supporting healthcare, pharmaceutical, manufacturing, or similarly regulated environment</li></ul>
<ul><li> Familiarity with helpdesk ticketing systems and remote support tools</li></ul>
<ul><li> Exposure to IT project coordination or process improvement initiatives</li></ul>
<ul><li> Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent</li></ul>
<ul><li> CompTIA A+, Network+, or equivalent certification</li></ul> 


Key Skills and Attributes
<div>
<div><div><div>Emotional Intelligence</div><div> 
Reads the room and builds trust quickly, especially with frustrated or non-technical users.</div></div><div><div> 
Curiosity &amp; Continuous Learning</div><div> 
Approaches unfamiliar problems with genuine interest rather than anxiety. Actively seeks to understand why, not just what.</div></div><div><div> 
Root Cause Thinking</div><div> 
Solves the general problem, not just the specific. Digs until they understand the underlying cause and closes the loop permanently.</div></div><div><div> 
Communication</div><div> 
Listens before speaking. Asks clarifying questions before jumping to solutions. Writes and speaks clearly to technical and non-technical audiences alike.</div></div><div><div> 
Initiative</div><div> 
Doesn&rsquo;t wait to be told. Spots gaps, proposes solutions, and moves. Communicates what they did and why.</div></div><div><div> 
Relationship Building</div><div> 
Invests in people, not just problems. Earns trust across the organization over time, making them more effective as a resource and a partner.</div></div><div><div> 
Fact-Driven Judgment</div><div> 
Grounds decisions and recommendations in data and evidence. Comfortable saying &ldquo;I don&rsquo;t know yet&rdquo; and finding out before acting</div></div></div></div> 

Why Join Veterinary Pharmaceutical Solutions
<ul><li> Play a meaningful role in a mission-driven company advancing animal health through pharmaceutical innovation</li></ul>
<ul><li> Own your domain &mdash; this is not a support role buried in a large IT org; your work directly shapes the technology environment at VPS</li></ul>
<ul><li> Grow on a technical career path with increasing scope and responsibility as VPS scales</li></ul>
<ul><li> Join a collaborative, fast-moving team that values initiative, continuous improvement, and practical results</li></ul>
<ul><li> Competitive benefits including 401k match and health, dental, and vision insurance with premiums as low as $0 per month.</li></ul> 


Veterinary Pharmaceutical Solutions is an equal opportunity employer. If you require an accommodation, please reach out to the Human Resources department.</div>

IT Specialist - VPS

Delta Faucet Company

<div>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. 
We are seeking an Onsite IT Endpoint Specialist to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant. 
Responsibilities<ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul> 
Qualifications<ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul> 
Other Considerations:
This role will be based onsite in our Morgantown, KY location 
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:<ul><li>
Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li>
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li>
Learning &amp; Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li>
Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><h2 class="jobSectionHeader">
Company: Delta Faucet Company</h2>
Full time
Hiring Range: $27.40 - $42.96 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the &ldquo;Company&rdquo;) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English &amp; Spanish 
E-verify Right to Work Poster: English, Spanish</div>

Onsite IT Endpoint Specialist

<div>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
We are seeking an Onsite IT Endpoint Specialist to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.
Responsibilities<ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul>
Qualifications<ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul>
Other Considerations:
This role will be based onsite in our Jackson, TN location
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:<ul><li>
Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li>
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li>
Learning &amp; Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li>
Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><h2 class="jobSectionHeader">
Company: Delta Faucet Company</h2>
Full time
Hiring Range: $27.40 - $42.96 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the &ldquo;Company&rdquo;) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English &amp; Spanish 
E-verify Right to Work Poster: English, Spanish
#LI-Remote</div>

<div>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. 
We are seeking an Onsite IT Endpoint Specialist to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant. 
Responsibilities<ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul> 
Qualifications<ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul> 
Other Considerations:
This role will be based onsite in Greensburg, IN location 
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:<ul><li>
Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li>
Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li>
Learning &amp; Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li>
Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><h2 class="jobSectionHeader">
Company: Delta Faucet Company</h2>
Full time
Hiring Range: $27.40 - $42.96 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the &ldquo;Company&rdquo;) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English &amp; Spanish 
E-verify Right to Work Poster: English, Spanish</div>

ECCO Gulf Majorel Qatar

<div>Job Description

1. Log incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics and look to resolve 70+% of all faults and requests.
2. Work within strict SLAs to provide our customers with a timely resolution
3. Provide 1st &amp; 2nd line support and monitors day to day operations of Network Operation Center
4. Assist in coordinating and managing end users&rsquo; escalations and other internal departments of NOC Sev1 and Sev2 issues.
5. Monitors all outages/issues through the return to normal services.
6. Responds to ServiceDesk telephone calls emails and personnel requests for technical support in a timely and courteous manner.
7. Provide initial triage of problems impacting services to determine problem source and provides resolutions if possible.
8. Identifies and escalate issues requiring urgent attention by other IT resources or 3rd party vendors to the appropriate resource for expeditious troubleshooting and resolution.
9. CMDB update/tracking.
10. Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
11. Control and ownership of all 1st line NOC activities
12.Monitor and look after all servers and networks infrastructure.
13. Take appropriate corrective action or escalation in the event of service (Exchange, Server, Messaging, Application or network) related incident and outage.
14. Engineers are required to maintain incident details, contact with users and all work performed on said incidents in the firm&rsquo;s incident management system.
15. Experience in a system monitoring group performing server level monitoring and troubleshooting
16. Understanding of monitoring tools, including but not limited to Microsoft SCOM, LiveMaps and other NOC related tools.
17.Knowledge of Windows Active Directory, Microsoft Exchange Server, common applications, and operating environments in an enterprise setting.
18.Solid understanding of network principles as well as basic network troubleshooting skills.
Other Responsibilities
1.Working knowledge of a wide range of datacenter, technologies including Local (LAN) and wide-area networks (WAN): NAS and/or SAN storage technologies. Oracle Technologies, Linux, Microsoft servers, firewalls, and VPN network protocols such as TCP/IP, WINS, DNS, DHCP, SNMP, FTP, HTTP, SMTP, etc.
2. Background in network security, intrusion detection and server monitoring.
3. Minimum of 3 years of experience supporting a 24/7 mission critical IT Infrastructure.
4.Active Directory &amp; Messaging
5. Knowledge / experience with Windows Server, Active Directory, Exchange, and IIS in a large-scale distributed environment.
6. Knowledge of DFA and dual authentication
7. Active Directory operations.
8. Server &amp; Application Support
9. In-depth Knowledge of current and pending Microsoft Windows operating systems.
10. In-depth Knowledge of current and pending Microsoft Windows operating systems.
11. Understand Sharp hardware platforms and surrounding Peripherals.
12. Knowledge of VMware and Microsoft Hyper-V
13. Knowledge of enterprise backup facilities and how they function.
14. Knowledge of Microsoft SharePoint, Azure, and cloud technologies.
15. Infrastructure/Networking troubleshooting
16. Thorough understanding of name resolution methods like DNS and WINS in a globally diverse environment.
17. Experience and knowledge of wide area / local area networks and with the tools used to monitor / trouble shoot issues.
18. Strong experience with monitoring tools like SCOM and LiveMaps and demonstrated ability making use of these tools resolving these issues in complex and globally diverse environments.
19. Experience supporting SIP and/or VoIP
20. Understanding of Local Area Networks and Cisco switching devices.
21. Experience working in an ITIL environment and adhering to strict SLA's
Job Requirements and Qualifications
1. Minimum bachelor&rsquo;s degree in IT, Computer Science or related field
2. ITIL Foundation.
3. Certification in Microsoft (MCITP/MCSE/MCTS) and Cloud Computing Technologies is preferred
4. Citrix, AIX, Storage or Server management Certification is preferred
5. Minimum 3 years&rsquo; professional experience in IT domain, IT Support, Systems or Networking in mid-to-large enterprise preferred.</div>

IT NOC Specialist/Engineer

Sevier School District

<div><h2 class="jobSectionHeader">Purpose Statement</h2>
The job of Instructional Assistant - Computer Lab was established for the purpose/s of maintaining operation of overall computer lab; providing recommendations regarding potential software application purchases; complementing classroom instruction with software applications and computer technology; providing written support and/or conveying information regarding instructional materials.
This job reports to Principal 
Essential Functions<ul><li>
Assists students and teachers for the purpose of complementing classroom instruction with a variety of software applications and the use of computer technology.</li></ul> 
<ul><li>
Attends workshops and seminars for the purpose of keeping abreast of computer and software updates. Coordinates student testing (e.g. sets up labs, troubleshoots software, monitors students, etc.) for the purpose of ensuring that procedures and guidelines are followed.</li></ul> 
<ul><li>
Coordinates students, teachers and technical support personnel for the purpose of maintaining computer lab operations.</li></ul> 
<ul><li>
Installs computer software applications for the purpose of providing instructional materials for student and teacher use.</li></ul> 
<ul><li>
Monitors students (e.g. internet usage, computer lab behavior, etc.) for the purpose of providing a safe and positive learning environment.</li></ul> 
<ul><li>
Prepares documentation (e.g. daily usage, various reports, requisitions, instructions, memos, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.</li></ul> 
<ul><li>
Researches software applications for the purpose of providing recommendations regarding potential applications appropriate for student level.</li></ul> 
<ul><li>
Troubleshoots hardware and software applications and problems while maintaining applications (e.g. runs updates, replaces printer cartridges, reviews functions, etc.) for the purpose of determining appropriate actions to maintain computer lab operations and ensuring that computers and programs are available for student and teacher use</li></ul><h2 class="jobSectionHeader">
Other Functions</h2><ul><li>
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.</li></ul> 
For job details, contact the principal of the school or Nolan Andersen, Director - Human Resources, at (435) 896-8214. 
If you need special accommodations in order to attend or participate in the selection process, please contact Nolan Andersen, Human Resource Director, (435) 896-8214. Sevier School District is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class. Reasonable accommodation will be made as appropriate to enable any employee or applicant for employment to safely and properly perform the job applied for as requested and as appropriate. Sevier School District reserves the right to accept or reject any or all applications.</div>

Computer Lab Aide / IT Site Specialist

HCA Florida Sarasota Doctors Hospital

<div>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Consulting Provider Solutions Specialist today with HCA Florida Sarasota Doctors Hospital.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Consulting Provider Solutions Specialist serves as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR). Using a balanced combination of advanced customer service, project management, sales, leadership, training, and technology skills, the Consulting Provider Solutions Specialist role works with an integrated support team to provide workflow analysis, testing, training, implementation, support, and optimization to clinical users of ambulatory EHR technology. The role requires working closely with providers and practice personnel, but also involves working with an ecosystem of healthcare professionals. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA ambulatory EHR technologies. Duties also include ensuring providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Consulting Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.
1. Implementation/Change Management:
a) Leads and independently conducts ambulatory EHR implementations for providers and practices (new start-ups and acquisitions).
b) Provides Training and Second level support for dictation and voice recognition technologies.
c) Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
d) Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per HCA and Division IT&amp;S standards and guidelines.
e) Promotes process changes that improve the implementation, maintenance, and support of ambulatory EHR technologies.
f) Supports and assists with testing of ambulatory EHR functionality; assists in interpretation of test plans, troubleshooting, and clinical integration points.
g) Works with integrated support teams to address software functionality, content, and defect resolution updates.
h) Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
2. Support Requests:
a) Rounds in physician practices to ensure ambulatory EHR support needs and issues are proactivelyidentified and addressed.
b) Provides direct support of ambulatory EHR solutions to physician practices.
c) Documents interactions with physician practices to confirm needs are met, reporting issues to other teams as needed.
d) Coordinates provider and practice service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases and has the ability to track and analyze metrics.
e) Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
f) Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
g) Analyzes and provides hands-on support for moderate to complex inquiries. Identifies and facilitates discussions with appropriate technical group or vendor to resolve the problem and coordinates as needed.
h) Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
i) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.
j) Serves as a subject-matter expert for ambulatory EHR solutions and support to the Service Desk Community.
3. Access:
a) Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology, related systems, and reporting access.
b) Collects and routes non-standard access requests to governing teams for consideration; Provides timely feedback and outcome to physician practices.
c) Promotes system security, information protection, and patient confidentiality and helps ensure compliance.
d) Enhances provider utilization of HCA technologies, by offering at the elbow support, one-on-one training, and support.
4. Partnerships:
a) In collaboration with integrated support teams, works with physician practices to promote and advocate tools, resources and workflows to support clinical quality initiatives, certification and regulatory requirements, and patient experience strategies.
b) Works with Ambulatory Clinical Informatics team to create, introduce, and modify clinical content for the ambulatory EHR system.
c) Contributes to Corporate, Division, and Market strategic planning with regard to physician product linesand ambulatory EHR technologies.
d) Participates in data collection and reporting efforts, ensuring the accuracy of physician and practice data in HCA systems
1. Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
2. Collaborates with Central EHR Implementation and Ambulatory Clinical Informatics teams to design, develop, and implement education and training materials for the ambulatory EHR system in support of providers&rsquo; and practice staff initial and ongoing training.
3. Develops, maintains and customizes ambulatory EHR system training materials to reflect market or practice or specialty-specific needs.
4. Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
5. Trains in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.
6. Coordinate and executes group testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.
1. Partners with practice, market, division and Corporate colleagues to enable a successful physician experience and foster improved customer service interactions.
2. Effectively communicates with customers, maintaining positive body language with confidence and patience.
3. Follows up, post issue resolution, to complete customer service cycle.
4. Seeks feedback though customer interaction to identify areas of improvement. 

<h6 class="jobSectionHeader">What qualifications you will need:</h6>
No Travel Required
5 years experience Required Years of Experience
Preferred: Proficiency in clinical applications, ambulatory EHR preferred
Education: College graduate or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
Certification/Licensure: N/A
<h5 class="jobSectionHeader">Benefits</h5>
HCA Florida Sarasota Doctors Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Consulting Provider Solutions Specialist

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