it supervisor

Dibba Mountain Park and Resort

<p><b>Job Summary:</b><br/>We are seeking a dedicated and experienced Hotel IT Specialist to oversee and maintain our hotel&rsquo;s technological systems. The ideal candidate will have a strong background in hotel management software, including Opera and Micros, and possess the ability to work independently, troubleshoot complex issues, and ensure seamless operations across all IT platforms.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and support the hotel&rsquo;s property management system (Opera) and point-of-sale (POS) systems (Micros).</li><li>Ensure the smooth operation and integration of all hotel IT systems.</li><li>Troubleshoot hardware and software issues promptly and effectively.</li><li>Coordinate with vendors and service providers for system updates and maintenance.</li><li>Implement and maintain network infrastructure, ensuring security and reliability.</li><li>Provide technical support and training to staff as needed.</li><li>Document IT procedures, configurations, and incidents.</li><li>Stay updated with the latest industry trends and recommend system improvements.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience with Opera PMS and Micros POS systems.</li><li>Strong understanding of hotel IT operations and infrastructure.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently and efficiently under pressure.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 per month</p><p>Experience:</p><ul><li>Hospitality: 1 year (Required)</li><li>opera Cloud /Micros: 1 year (Required)</li></ul><p>Work Location: In person</p>

IT Supervisor

Orange County, FL

<div></div><div><div><div><div><div><div>Job ID</div>
39945
</div><div><div>Location</div>
Information Systems &amp; Services
</div></div><div><div><div>Full/Part Time</div>
Full-Time
</div><div><div>Regular/Temporary</div>
Regular
</div></div></div></div><div><div><div><div>Add to Favorite Jobs</div></div></div><div></div><div><div><br>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2><div><br>
<div><div>
</div><p>At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div><br>
<div><div>
</div><p><b>General Functions</b><b>:</b><br>
Manages the operation and maintenance of electronic data and/or systems assuring functional reliability and efficiency while meeting business needs in the areas of Telecommunications, Network Services, and/or Systems Software Support..<br>
<br>
<br>
<br>
<br>
Work is performed with independence and initiative under the general supervision of the Enterprise IT Manager. Performance is reviewed through observations, conferences, reports and achievement of desired results.<br>
<br>
<b>Representative Duties/Assignments</b><b>:</b></p><br>
<ul><li>
Schedules, directs supervises and monitors staff. Administers policy and discusses project plans and status. Assists in creating and monitoring budgets.</li></ul><br>
<ul><li>
Develops resource allocations and requirements for short term and long term projects. Monitors and maintains ISS resources/equipment inventories and ensures proper stocking levels.</li></ul><br>
<ul><li>
Prepares new system designs, modifies existing systems, reviews traffic statistics, numbering plans and switch capacities. Designs and implements intra/inter-building wiring systems and practices.</li></ul><br>
<ul><li>
Researches, designs and enforces the standards of the design infrastructure. Designs and develops system configurations to meet customer requirements and database sizing.</li></ul><br>
<ul><li>
Discusses designs with customers and vendors. Participates in contract negotiations.</li></ul><br>
<ul><li>
Manages the maintenance of the network and data communication support systems or the data center operations and business continuity plans.</li></ul><br>
<br>
<ul><li>Develops enterprise storage processes and procedures to accommodate all computer platforms.</li></ul><br>
<ul><li>
Analyses service and repair performance statistics and prepares related reports.</li></ul><br>
<ul><li>
Supervises the installation, maintenance and upgrades of computer operating systems.</li></ul><br>
<br>
<ul><li>Researches and evaluates new and emerging technologies. Monitors industry trends and provides staff guidance for training needs. Designs and implements systems best practices and processes.</li></ul><br>
<ul><li>
Performs other related duties as assigned.</li></ul><br>
<b>
Minimum Qualifications</b><b>:</b><br>
Bachelor's Degree from an accredited institution in Computer Science or other closely related field and five years progressively responsible experience in the telecommunications design and project management; installation, maintenance and repair of network services; operations and business continuity of data communications systems; <b>and/or</b> hardware/software systems support, installation and maintenance of computer systems. Experience to include day-to-day operational management and two years of supervisory experience.<br>
<br>
<b>Preferences</b><b>:</b><br>
Experience in a multi-location data network environment.<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><div><br>
<div><div>
</div><p>Open Date: 06/15/2026<br>
Close Date: 06/19/2026<br>
<br>
This posting is subject to close without prior notice.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Salary Information</b></h2><div><br>
<div><div>
</div><p>Pay Grade: 025 - From $52.95 to $68.84<br>
FLSA Status: Exempt<br>
<br>
Placement based on Education and Experience</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2>
<div>
<div></div><div><p><div><ul><li>10 paid holidays and up to 2 floating holidays annually.</li><li>
18 days paid time off per year.</li><li>
Longevity bonus based on years of service.</li><li>
6 days of paid TERM (sick) time annually.</li><li>
Low-cost medical, dental, vision, additional life insurance.</li><li>
Free basic life, long term disability, and employee assistance for all the family members effective on day one.</li><li>
Participation in the Florida Retirement System.</li></ul><ul><li>
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.</li><li>
Free access to Wellworks gyms and Orange County Recreation Centers.</li><li>
Free onsite wellness coaching, including dietician and nurse.</li><li>
Tuition reimbursement program.</li><li>
Earn service time to forgive student loans.</li></ul></div><br>
</p><p>
Disclaimer: Benefits may vary for employees under collective bargaining agreements.</p><p>
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Veterans Preference</b></h2><div><br>
<div><div>
</div><p></p><p>If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.</p><p>
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.</p><p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Educational Requirements</b></h2><div><br>
<div><div>
</div><p></p><p>If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.</p><p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Address</b></h2><div><br>
<div><div>
</div><p>400 E South Street Orlando, FL 32801</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Notes</b></h2><div><br>
<div><div>
</div><p>Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.</p></div></div></div></div></div></div></div><p></p>

Enterprise IT Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26068901<br>
<b>Job Category</b>Information Technology<br>
<b>Location</b>3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.</p><p><br>
</p><p>Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

IT Supervisor ( Saudi Nationals only )

Los Rios Community College District

<div><div><div><div><div><div><b>Salary</b></div>
</div><div><div>$12,155.46 - $15,380.53 Monthly</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>(DO) 1919 Spanos Ct, Sacramento, CA 95825</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Classified Regular - 12 Months</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>REQ01764</div>
</div></div></div><div><div><div><div><b>College</b></div>
</div><div><div>District Office</div>
</div></div><div><div><div><b>Department</b></div>
</div><div><div>Information Technology</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>06/15/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>7/6/2026 11:59 PM Pacific</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Exempt</div>
</div></div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>LRSA</div>
</div></div></div><div><div><div><div><b>Beginning (on or about)</b></div>
</div><div><div>08/14/2026</div>
</div></div><div><div><div><b>Hours per Week</b></div>
</div><div><div>40</div>
</div></div></div><div><div><div><div><b>Campus Website</b></div>
</div><div><div>https://losrios.edu/about-los-rios/our-values</div>
</div></div><div><div><div><b>Work Schedule</b></div>
</div><div><div>8:00 a.m. to 5:00 p.m., Monday - Friday; Remote: 3 days a week; In-Office: 2 days a week; Remote/hybrid assignment subject to change, depending upon the operational needs of the department and/or employee performance.</div>
</div></div></div><div><div><div><div><b>Additional Salary Information</b></div>
</div><div><div>All regular employees at the time of employment will be placed on the first step of the appropriate salary range and salary schedule.</div>
</div></div><div><div><div><b>Additional Information</b></div>
</div><div><div>Los Rios will offer a partial reimbursement of travel expenses to candidates who have been selected for an interview and reside outside the local area, state, or country.</div></div></div></div></div></div><div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2></div>
<div><p>Under the direction of the assigned administrator, the Information Technology (IT) Technical Services Supervisor (District Office) is a working supervisor charged with the responsibility to plan, organize, supervise and participate in the activities of the District IT Technical Services Team within Network Engineering, Cybersecurity, Server/Platform Engineering, Cloud Services, Unified Communications, and Physical (Layer 1); ensure timely and accurate problem solving, system testing, and change management; maintain user relations; assure compliance with District policies and principles of good IT practices; prepare internal and external documents and activity reports.<br>
<br>
The department maintains a focus on:</p><ul><li>
Enterprise WAN/LAN, wireless, and structured cabling systems to maintain reliable connectivity</li><li>
Firewalls, intrusion detection/prevention, and identity management systems to safeguard the computing environment</li><li>
Physical, virtual, and cloud-based infrastructure with emphasis on availability, performance, and cost efficiency</li><li>
Enterprise voice, video, and collaboration platforms</li><li>
Vendor contracts, licensing, and service agreements in accordance with District policies</li><li>
Compliance with established standards and frameworks (e.g., ITIL, NIST, CIS)</li><li>
Resilient operations across data centers, campus infrastructure, and cloud environments</li><li>
Continuous operational support, including monitoring, incident response, problem resolution, and change management</li><li>
Develops, maintains, and recommends technical standards, architecture guidelines, and best practices</li><li>
Support service delivery to Los Rios Community college district</li><li>
Adherence to sound IT governance and professional practices</li></ul><br>
For a detailed job description for this Los Rios Supervisor Association posting <b>click here</b>.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Typical Duties</b></h2></div>
<p></p><div><p>Plan, supervise and participate in the implementation and maintenance of physical and virtual network, server and storage environments, wired and wireless environments, telephony, multi campus network, Cybersecurity and application software, database systems, web and application servers, and client computing environments; assure compliance with District policies and IT Department procedures; ensure system and data security, implement support procedures, including maintaining inventory and ensuring operational performance of District Hybrid (on prem and multi-cloud) technology infrastructure and equipment, smart classrooms and meeting rooms; monitor and supervise version upgrades and enhancements of network/desktop operating systems and application software; recommend changes in procedures as appropriate; respond to verbal, written, and electronic inquiries from clients regarding status of work requests, backlog, and issues; supervise, train, and evaluate assigned employees; establish team goals according to guidelines; provide technical expertise to employees and other IT Department employees; resolve issues and coordinate activities; participate in interviewing and selecting new employees; coordinate departments&rsquo; operations with faculty and participating agencies/colleges and make basic arrangements such as program format and adherence to timelines established for projects; confer with College and District Office Departments to coordinate efforts and enhance network systems and capabilities; maintain budgetary expenditures for departments&rsquo; operations, equipment, supplies and materials; operate office equipment such as computers; perform other related duties as assigned.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><b>EXPERIENCE: </b>Two years of experience in a lead or supervisory position in any field. Four years of experience in computer/network system analysis, design, programming, testing, implementation and user relations (the required lead/supervisory experience may also be used towards meeting this requirement, if in the required fields).</div><div><b><br>
EDUCATION: </b>Bachelor's degree from an accredited institution in Management Information Systems (MIS), Computer Science, Business, or a related field.<div>
</div><div>
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.</div><div><br>
(<i>Experience Requirement</i>: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.<i> Education Requirement: </i>One year of education is equal to 30 semester units.)</div><div><br>
Education must be from an accredited institution.</div></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Application Instructions</b></h2></div>
<p></p><div><div><b>Before You Apply:</b></div>
Follow the steps below to ensure your application is complete and ready for review. Applicants not following the guidelines below may be disqualified. <b>Do not submit additional materials not requested or you may be disqualified.</b><div></div><div><b><br>
Required Application Documents:</b></div><div>
Applicants must submit the following</div><ul><li>
Los Rios Community College District Application</li><li>
Letter of Interest</li><li>
Resume</li></ul><div></div><div><b><br>
Additional Instructions:</b></div><ul><li><b>
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.</b></li><li>
Only information listed on the <b>application</b> and <b>transcripts</b> (<i>if requested</i>) will be used to verify Minimum Qualifications.</li><li>
Applications stating see other documents e.g. &ldquo;see resume&rdquo;<b> </b>or &ldquo;see transcripts&rdquo;<b> will be disqualified.</b></li><li>
Applications missing any required documentation <b>will be disqualified.</b></li></ul></div></div></div><p></p>
<br><div></div><div><div><div><p>Los Rios Community College District offers competitive salaries and a very comprehensive employee benefits package to include medical insurance, CalPERS retirement, and opportunities for additional insurance and financial investments.<br>
<br>
Full-time, twelve-month LRSA employees receive 18 days of annual paid holidays, 21 days&rsquo; vacation yearly and 8 hours of sick leave per month. Los Rios also offers professional development opportunities with the district and financial support and/or paid time off to complete external academic studies. You are eligible for the aforementioned benefits as a regular employee with a permanent assignment of 0.50 FTE or greater. To calculate this position&rsquo;s FTE, take the number of hours per week divided by 40, to get the percentage of hours worked. Then take the number of months worked divided by 12, to get the percentage of work year. Then take the percentage of hours worked multiplied by the percentage of months worked to get the position&rsquo;s FTE (e.g., a position that is 30 hours per week with a work year of 10 months: 30/40 = 0.75; 10/12 = 0.8333; 0.75 * 0.8333 = 0.625 FTE). <br>
<br>
For the full bargaining unit agreement and benefit details click the link below and select your employee group to learn more about the benefits available to you.<br>
<br>
<b>Click Here for the LRSA Employees Barganing Agreement &amp; Benefit Guide</b><b>.</b></p></div></div></div>

Information Technology Technical Services Supervisor

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite </b><b>Hershel &ldquo;Woody&rdquo; Williams VAMC (Huntington, WV)</b></div><br>
<p></p>
Responsibilities:
<div><b>
Personnel Management:</b></div><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul><div><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</div><div></div><div><b><br>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</div><div></div><div><b><br>
Technical Support and Management:</b></div><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul><div><b>
Communication &amp; Interpersonal Skills:</b></div><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset:</b></div><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Mid Atlantic)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Harry S. Truman Memorial</b></div>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-</div><div>
#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Midwest)

Virginia Department of Transportation

<div>Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users. Ensure programs and projects are conducted in alignment with VDOT's technology strategy. Supervise staff in delivering one or more specific ITD functions within a single IT Portfolio. ITD functions include but are not limited to: Project Management, Customer Relationship Management, Data Management, BI &amp; Reporting, Enterprise and Solution Architecture, Application Development, Maintenance and Throughput, Security, Governance and Compliance, Service Desk, Incident, Release, Transition and Change Management, Asset Management, IT Operations, Availability and Capacity Management, Financial Management and Procurement.
<br>
<br>
<b>How you will contribute:
</b><br>
<ul><li>Business Process Improvement: Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.
</li></ul><ul><li>Ensure Compliance: Provide compliance management and ensure that staff comply with required VITA, DHRM, VDOT, and ITD policies, processes and procedures.
</li></ul><ul><li>Execute Program: Supervise staff supporting assigned ITD function(s). Responsibilities include supervision of staff in execution of day-to-day processes tied to the specific ITD function. Perform managerial and technical work ranging from simple to moderate difficulty. Interact with peer supervisors and the IT Portfolio Managers to meet customer needs.
</li></ul><ul><li>IT Policy Compliance: Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.
</li></ul><ul><li>Improve Processes: Responsible for tracking operational metrics on assigned ITD functions. Apply those metrics to identify and improve function specific processes.
</li></ul><ul><li>Lead, Supervise and Develop Staff : Ensure the development, training and performance improvement of assigned ITD staff. Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area.
</li></ul><ul><li>Manage Programs and Projects: Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.
</li></ul><ul><li>Oversee Initiatives: Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.
</li></ul><ul><li>Program Maintenance: Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.
</li></ul><ul><li>Reporting: Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.
</li></ul>Strategic Management: Work with peers and subordinates to define strategic direction for assigned technology program and product lines and deliver on strategic initiatives. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.<br>
<ul><li>
</li></ul><br>
<br>
<b>What will make you successful:
</b><br>
<ul><li>Ability to collect and organize performance metric data to present to management.
</li></ul><ul><li>Ability to communicate effectively orally and in writing with diverse audiences and to make presentations and conduct meetings.
</li></ul><ul><li>Ability to develop and implement work plans.
</li></ul><ul><li>Ability to develop, interpret and apply policies and procedures in an IT environment.
</li></ul><ul><li>Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.
</li></ul><ul><li>Ability to interact and communicate effectively orally and in writing with internal and external customers.
</li></ul><ul><li>Ability to interpret and apply policies and procedures in an IT environment.
</li></ul><ul><li>Ability to multi-task in a fast-paced environment.
</li></ul><ul><li>Ability to perform system analysis and design.
</li></ul><ul><li>Ability to supervise and coordinate multiple projects and teams of a complex and technical nature.
</li></ul><ul><li>Ability to supervise technical staff and manage IT programs.
</li></ul><ul><li>Ability to supervise technical staff and programs.
</li></ul><ul><li>Knowledge of technology and methodology of computer and network systems and software.
</li></ul><ul><li>Skill in organizing and prioritizing activities.
</li></ul><ul><li>Skill in researching best practices and applying them to organizational guidelines and policies.
</li></ul><ul><li>Skill in technical troubleshooting to include applications, systems and network problems, etc.
</li></ul><ul><li>Skill in the use of computers and software applications.
</li></ul><ul><li>Technical knowledge and skills in technologies appropriate to assigned program.
</li></ul><br>
<b>Minimum Qualifications:
</b><br>
<ul><li>Knowledge and skill with technologies and functions appropriate to leading an IT program area.
</li></ul><ul><li>Skill in financial management.
</li></ul><ul><li>Skill in leading IT professionals in the planning, analyzing, designing, developing or implementing information technology programs, projects or systems for a large organization.
</li></ul><ul><li>Skill in managing IT functions including IT Governance and Compliance, Enterprise &amp; Business Architecture, IT Service Mgmt, Asset Mgmt, Infrastructure and Ops, Application Development, PPM &amp; Projects, or Data and BI Management.
</li></ul><ul><li>Skill in people and resource management.
</li></ul><br>
<b>Additional Considerations:
</b><br>
<ul><li>A combination of training, experience or education in Computer Science, Information Systems, Engineering or related field is desired.
</li></ul><ul><li>Experience leading IT professionals.
</li></ul><ul><li>PMI Project Manager Certification as applicable.
</li></ul><br>
<b>Click below to learn more about the Competency Model associated with this Position:
</b><br>
Competency Model
<br>
<br>
<b>Physical Requirements<br>
</b><br>
<p>Physical Requirements<br>
</p><br>
<br>
<b>VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
</b><br>
VDOT Code of Ethics
<br>
Standards of Conduct</div>

IT Program Manager

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