it support agent full time remote

Al Aida IT Technologies

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

Amideast

<div>
 Apply For This Job Location:
 
 
 
 Egypt - Alexandria Address
 
 
 
 Alexandria, Job Type:
 
 
 
 Full-Time Posting Date
 
 
 
 12/15/2025
 
 
 
 Position Description
 
 
 
 The IT and Admin Specialist plays a dual role in ensuring the effective functioning of both the IT infrastructure and administrative facilities. This position is responsible for maintaining a reliable and secure IT environment and ensuring efficient office administration and facilities management. The role requires hands-on technical support, coordination with multiple departments, and proactive problem-solving to support staff, clients, and internal operations.
 
 
 
 Responsibilities
 
 
 
 Tasks and responsibilities for this position include, but are not limited to, the following:
 
 
 
 IT Responsibilities
 
 
 
 <ul>
 <li>
 Administer and maintain local servers, including Active Directory, file/print services, user accounts, mailboxes, and data backup/recovery systems.
 </li>
 <li>
 Manage and support network infrastructure (LAN/WAN, Wi-Fi, switches, ports, patch panels, ADSL lines, and VPN connectivity)
 </li>
 <li>
 Oversee endpoint management including installation, configuration, patching, antivirus, and troubleshooting of desktop hardware and software
 </li>
 <li>
 Monitor and support security systems such as surveillance, alarms, fire detection, and ensure access to recordings when required
 </li>
 <li>
 Support conferencing platforms, remote communication tools, and online exam setups, including technical troubleshooting
 </li>
 <li>
 Provide technical support and training to users for office equipment, communication tools, and productivity applications
 </li>
 <li>
 Maintain and support IT infrastructure in classrooms and training spaces, including computers, smart screens, projectors, printers, and sound systems
 </li>
 <li>
 Monitor and manage IOPS software and scanner to ensure functionality and weekly backups
 </li>
 <li>
 Coordinate with internet/telecom providers and vendors for service delivery, issue resolution, and on-site deployments
 </li>
 <li>
 Monitor systems and logs, diagnose performance issues, and ensure adherence to compliance standards
 </li>
 <li>
 Manage IT procurement, inventory, asset tracking, and lifecycle upgrades in accordance with organizational policies
 </li>
 <li>
 Document IT systems, technical procedures, and ensure knowledge sharing within the team
 </li>
 <li>
 Collaborate with Egypt and Regional IT teams on planning, budgeting, support, and technology initiatives
 </li>
 <li>
 Follow up with maintenance people on general building maintenance issues
 </li>
 <li>
 Follow up on maintenance tickets received by the Operations department. Those tickets vary from air conditions, electricity, door lock issues to following up with the landlord representative on building insulation issues
 </li>
 <li>
 Incumbent will be expected to call the maintenance people and ensure they are following the proper methods to solve the issue
 </li>
 <li>
 Control Amideast mobile phones and USB distribution through a tracking sheet with all the employees' mobile/USB package rates
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology or a related field
 </li>
 <li>
 2-3 years of relevant IT experience, including at least 2 years in a similar dual-role (infrastructure and user support)
 </li>
 <li>
 Strong understanding of network infrastructure design, troubleshooting, and performance monitoring
 </li>
 <li>
 Experience supporting ADSL internet, desktop environments, and IT hardware/software installations
 </li>
 <li>
 Proficient in the use and management of security camera systems and enterprise backup tools
 </li>
 <li>
 Familiarity with server configurations, Active Directory, and endpoint management systems
 </li>
 <li>
 Skilled in the use of conferencing and remote collaboration tools (e.g., Zoom, Teams)
 </li>
 <li>
 Knowledge of VPNs, FortiGate firewall, and general cybersecurity principles
 </li>
 <li>
 Ability to work independently, multitask under pressure, and communicate clearly with users at all levels
 </li>
 <li>
 Preferred certifications: ITIL Foundation, MCTS or equivalent
 
 
 </li>
 </ul>
 
 Administrative Skills
 
 
 
 <ul>
 <li>
 Excellent organizational and coordination abilities
 </li>
 <li>
 Strong communication skills in both English and Arabic
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Detail-oriented with a high degree of accuracy
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively
 </li>
 <li>
 Punctual and dependable
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 CompTIA Network+ Certification
 </li>
 <li>
 CompTIA A+ Certification.
 </li>
 <li>
 CCNA (Cisco Certified Networking Associate).
 </li>
 <li>
 TOEIC score of 700 or equivalent.
 
 
 </li>
 </ul>
 WORK ENVIRONMENT
 
 
 The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full-time, temporary, or hybrid basis)
 
 
 <ul>
 <li>
 Computer (laptop or desktop)
 </li>
 <li>
 Printer/Photocopier/Scanner/Fax
 </li>
 <li>
 Telephone
 
 
 </li>
 </ul>
 The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
 
 
 Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
 
 
 Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.
</div>

IT & Admin Specialist (Egypt)

DreamPort

Sales Agent &ndash; Call Center (Alexandria)We&rsquo;re hiring experienced Travel Sales Agents to work from a co-working space in Alexandria.Role:Handle travel inquiries, sell airline tickets and tour packages, and close sales using booking systems for US based Residents.Requirements:<ul><li>Call center experience (required)</li><li>Travel sales experience (preferred)</li><li>Advanced English (Required)</li></ul>What We Offer:<ul><li>Unlimited commission-based salary in US dollars (average ~$1,000/month)</li><li>Ongoing support and career growth</li><li>Work with a global travel company (20+ years)</li></ul>Alexandria | Full-timeif you're interested Kindly send a 1 to 2 mins voice note Via whatsapp introducing yourself and your previous experience to +201277958296 / +201503267711Job Types: Full-time, Permanent, ContractPay: E&pound;50,000.00 - E&pound;100,000.00 per month

Travel Sales Agent

LC Waikiki

<div>
 
 TEMA Manufacturing is seeking a skilled and proactive
 
 IT Specialist
 
 to join our team and provide
 
 1st level technical support and maintenance
 
 for our company&rsquo;s IT infrastructure.
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 
 Technical Support:
 
 </li>
 </ol>
 <ul>
 <li>
 Provide
 
 1st level support
 
 to employees for hardware, software, and network-related issues.
 </li>
 <li>
 Troubleshoot and resolve technical problems promptly (e.g., login issues, printer malfunctions, email setup).
 </li>
 <li>
 Escalate complex issues to higher-level IT staff or vendors when necessary.
 </li>
 </ul>
 
 
 2.Business Software Support:
 
 
 <ul>
 <li>
 
 Support SAP and other business software users to ensure uninterrupted workflow.
 
 </li>
 <li>
 Assist with user access, basic troubleshooting, and coordination with SAP specialists for advanced issues.
 </li>
 </ul>
 
 3.
 
 System Maintenance:
 
 
 <ul>
 <li>
 Perform regular maintenance of IT equipment (computers, printers, peripherals) to ensure optimal performance.
 </li>
 <li>
 Install, configure, and update software applications and operating systems.
 </li>
 <li>
 Monitor system performance and report anomalies.
 </li>
 </ul>
 <ol>
 <li>
 
 User Account Management:
 
 </li>
 </ol>
 <ul>
 <li>
 Assist in creating, modifying, and disabling user accounts (e.g., Active Directory, email accounts).
 </li>
 <li>
 Ensure compliance with company security policies.
 </li>
 </ul>
 
 
 5.Hardware Setup &amp; Inventory:
 
 
 <ul>
 <li>
 Set up and deploy new workstations, laptops, and other IT equipment.
 </li>
 <li>
 Maintain an accurate inventory of IT assets and track their lifecycle.
 </li>
 </ul>
 
 
 6.Documentation &amp; Training:
 
 
 <ul>
 <li>
 Document IT procedures, troubleshooting steps, and solutions for future reference.
 </li>
 <li>
 Provide basic training to employees on IT tools and best practices.
 </li>
 </ul>
 
 
 7.Network &amp; Security Support:
 
 
 <ul>
 <li>
 Assist in maintaining network connectivity and troubleshooting connectivity issues.
 </li>
 <li>
 Follow security protocols to protect company data and systems.
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 
 Minimum:
 
 Degree or certification in IT, Computer Science, or a related field (or equivalent work experience).
 </li>
 <li>
 
 Preferred:
 
 2-5 years of experience in IT support or a similar role.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Excellent English language
 </li>
 <li>
 Proficiency in troubleshooting
 
 Windows/macOS
 
 operating systems.
 </li>
 <li>
 Familiarity with
 
 Microsoft Office 365
 
 , Active Directory, and basic networking concepts.
 </li>
 <li>
 Basic knowledge of
 
 hardware repair
 
 and maintenance.
 </li>
 <li>
 Experience with
 
 remote support tools
 
 (e.g., TeamViewer, Any Desk) is a plus.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong
 
 problem-solving
 
 and
 
 communication skills
 
 .
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused attitude with patience and empathy.
 </li>
 </ul>
</div>

Information Technology Specialist

Basharsoft

<div><ul><li>For a worldwide shipping agency that also provides logistics, maritime, and customs services.</li><li>
With a focus on traditional values of shipping and a commitment to innovation, Next Maritime offers high-quality services to meet the unique needs of each client. Operating 24/7, Next Maritime ensures the highest level of service to all types of vessels.</li></ul>
Role Description<ul><li>
This is a full-time on-site role for an Agency Operator - Junior Level at Next Maritime located in Alexandria, Egypt. The Agency Operator will be responsible for handling day-to-day operations related to worldwide shipping agency services.</li><li>
The role will also involve providing round-the-clock service to clients and ensuring the individual needs of each client are met.</li></ul>
Qualifications<ul><li>
Experience as a customer service agent (English Speaking accounts) is a must.</li><li>
Experience with a ship agency is a must.</li><li>
Strong organizational and time management skills</li><li>
Ability to work effectively in a fast-paced environment</li><li>
Excellent communication and teamwork skills</li><li>
Problem-solving and decision-making skills</li><li>
Attention to detail and accuracy</li><li>
Proficiency in Microsoft Office Suit</li><li>
Proficiency in English both spoken and written.</li></ul></div>

Maritime Operations Specialist

Sutherland

<div>Company Description 
Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world&rsquo;s most recognizable brands deliver effortless, intuitive, and human-centered interactions. 
We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee experience. 
At Sutherland, we believe the strongest relationships are built on trust, value, and shared success &mdash; we call it One Sutherland. 
Job Description 
Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria &amp; Cairo areas. If you are a skilled, high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note this position is onsite, not remote)
In this role you'll get to:<ul><li>
Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.</li><li>
Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.</li><li>
Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants.</li><li>
Support the team: Facilitate the completion of drug tests, background checks and other pre-employment requirements.</li></ul> 

Qualifications 
Our most successful candidates will have:<ul><li>
3+ years of experience in high-volume recruiting</li><li>
Ability to identify, recruit and develop talent with tight timelines</li><li>
BPO experience a major plus!</li><li>
B2 or above English level</li><li>
Must be able to work onsite in our Alexandria office</li><li>
Ability to work in MS Office</li><li>
Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives</li><li>
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player</li><li>
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner</li></ul></div>

High-Volume Recruiter | Onsite - Alexandria

creative pack om

Job SummaryWe are seeking a skilled and proactive IT Support, Systems &amp; Web Officer to manage daily IT operations, support employees, maintain company systems, and oversee company websites. The role includes ensuring system reliability, data security, and continuous website monitoring and improvement. Excellent English communication skills are mandatory for coordination with teams and vendors.Key Responsibilities<ul><li>Provide daily IT support to employees (hardware, software, network, and internet issues)</li><li>Perform regular health checks and maintenance for all IT equipment</li><li>Install, update, and manage operating systems, software, and applications</li><li>Maintain and organize company shared storage and ensure regular data backups</li><li>Manage user accounts, access permissions, and basic IT security controls</li><li>Monitor antivirus and endpoint security tools and report risks</li><li>Support onboarding and offboarding of employees from an IT perspective</li><li>Participate in and support IT system migrations and major system changes</li><li>Support IT requirements for internal projects and deployments</li><li>Maintain, monitor, and update company websites</li><li>Perform regular website health checks (uptime, security, backups, performance)</li><li>Implement website improvements related to performance, content updates, and usability</li><li>Coordinate with designers, developers, or vendors for advanced website changes</li><li>Conduct regular IT training sessions for employees (online or onsite)</li><li>Prepare and maintain SOPs and user manuals for IT and web-related processes</li><li>Maintain an updated task list with clear priorities and deadlines</li><li>Ensure assigned tasks are completed within agreed timelines</li><li>Coordinate with vendors and service providers when required</li><li>Document IT and website activities, issues, and improvements and report to management</li><li>Ensure smooth IT and website operations across Muscat and Egypt offices</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5 years of experience in IT support, system administration, or website management</li><li>Strong knowledge of Windows and/or macOS environments</li><li>Basic networking knowledge (LAN, Wi-Fi, printers, internet troubleshooting)</li><li>Experience with cloud storage platforms (Google Drive, OneDrive, SharePoint)</li><li>Basic experience in website management (WordPress or similar CMS preferred)</li><li>Understanding of website security, backups, and performance optimization</li><li>Ability to manage multiple tasks and meet deadlines</li></ul>Language Requirement<ul><li>Excellent English communication skills (spoken and written) are mandatory</li><li>Ability to communicate professionally with international teams and vendors</li></ul>Personal Skills<ul><li>Strong problem-solving and analytical skills</li><li>Good communication and teamwork skills</li><li>Organized, proactive, and detail-oriented</li><li>Ability to work independently and under pressure</li></ul>Job Type: Full-timePay: E&pound;6,000.00 - E&pound;12,000.00 per monthApplication Question(s):<ul><li>Where do you live ? </li><li>What is your english level ? </li><li>Have you worked in active directory </li><li>Have you worked in web builders ? </li><li>Do you have any skills in HTML ?</li></ul>

IT Support, Systems & Web Officer

Explore 61+ It support agent full time remote in Alexandria this January. Find roles across top companies and apply now to boost your career.