it support analyst

TP-LINK

<div>About Us:
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world&rsquo;s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people&rsquo;s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
Overview:
We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities&mdash;from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You&rsquo;ll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.
Key Responsibilities:
IT Operations &amp; Process Management<ul><li>
Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities.</li><li>
Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides.</li><li>
Create and maintain user guides and internal support documentation.</li><li>
Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair.</li><li>
Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems.</li><li>
Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.</li><li>
Administer and support Microsoft 365 services, ensuring a smooth collaboration and productivity experience for end users.</li><li>
rack and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms.</li></ul>
Infrastructure &amp; Systems Support<ul><li>
Manage and maintain server hardware and related infrastructure, including installation, troubleshooting, and lifecycle management.</li><li>
Support and administer virtual machines (VMs) in a virtualization environment (such as VMware or similar platforms), including deployment, monitoring, and basic troubleshooting.</li><li>
Perform network troubleshooting and basic network maintenance, including switches, routers, and connectivity issues.</li><li>
Support warehouse-related IT systems, including Warehouse Management Systems (WMS) and related operational technologies.</li></ul>
Vendor &amp; Project Coordination<ul><li>
Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance.</li><li>
Participate in IT system implementation projects as a project coordinator or project manager when required.</li><li>
Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently.</li></ul> 

Requirements 
Qualifications:<ul><li>
2+ years of IT support or IT operations experience in a business or enterprise environment</li><li>
Strong troubleshooting skills across Windows, macOS, hardware, and common business applications</li><li>
Familiarity with IT asset management and lifecycle management best practices</li><li>
Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems</li><li>
experience with virtual machine (VM) environments such as VMware or similar virtualization platforms</li><li>
Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems)</li><li>
Basic SQL knowledge and ability to perform simple queries for troubleshooting, reporting, or system data verification</li><li>
Experience supporting Warehouse Management Systems (WMS) or logistics-related systems is a plus</li><li>
Strong organizational, documentation, and communication skills</li><li>
Ability to manage multiple tasks and projects simultaneously in a fast-paced environment</li>
Ability to work independently while coordinating with cross-functional teams and vendors 
<li>
</li></ul> 
 
Benefits 
Salary range: $55,000-$93,000<ul><li>
Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)</li><li>
Employer quarterly contributions to 401k funds</li><li>
15 days accrued vacation</li><li>
11 paid holidays</li><li>
Bi-annual reviews, and annual pay increases</li><li>
Health and wellness benefits, including free gym membership</li><li>
Quarterly team-building event</li></ul>
At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.</div>

IT Support Analyst

FourKites, Inc.

<div>
 
 At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it&rsquo;s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
 
 
 
 
 Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
 
 
 
 We are seeking an experienced IT Support Analst with 4+ years of hands-on experience to provide comprehensive technical support across our diverse technology infrastructure. This role requires a versatile professional capable of managing enterprise systems, ensuring security compliance, and delivering exceptional white-glove support to end users including executive leadership.
 
 
 We are looking for a detail-oriented professional to manage enterprise systems, ensure security compliance, and deliver exceptional technical support. This role involves full device lifecycle management, MDM administration, network and security operations support, and compliance documentation. The ideal candidate has a minimum of 4 years of progressive IT support experience in enterprise environments and a proven track record in managed service delivery or corporate IT support. Must have experience supporting macOS in a corporate environment.
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 End-User Support &amp; Desktop Services
 </li>
 <ul>
 <li>
 Provide remote and on-site technical support for macOS, Windows 10/11, and Linux (Ubuntu, CentOS, Fedora) environments
 </li>
 <li>
 Perform system imaging, OS deployment, hardware troubleshooting, and software installation/configuration
 </li>
 <li>
 Manage complete device lifecycle from procurement and provisioning through decommissioning and secure data wiping
 </li>
 <li>
 Deliver white-glove technical support to C-suite executives with solution-oriented, proactive problem-solving
 </li>
 <li>
 Coordinate device shipping and setup for new hires across locations
 </li>
 </ul>
 <li>
 Mobile Device &amp; Application Management
 </li>
 <ul>
 <li>
 Administer Jamf MDM platform for Apple device fleet management
 </li>
 <li>
 Configure and enforce mobile security policies and device enrollment processes
 </li>
 <li>
 Manage BetterCloud for SaaS application governance and user lifecycle automation
 </li>
 <li>
 Troubleshoot mobile device connectivity, security, and application issues
 </li>
 </ul>
 <li>
 Network &amp; Security Operations
 </li>
 <ul>
 <li>
 Support and troubleshoot Fortinet VPN infrastructure and client connectivity across all platforms
 </li>
 <li>
 Assist with firewall configuration management and security policy implementation
 </li>
 <li>
 Utilize CrowdStrike Falcon for endpoint protection, threat detection, and basic forensic analysis
 </li>
 <li>
 Investigate security incidents and participate in incident response activities
 </li>
 <li>
 Monitor VPN performance, security alerts, and system logs for anomalies
 </li>
 </ul>
 <li>
 Asset &amp; License Management
 </li>
 <ul>
 <li>
 Maintain accurate IT asset inventory with real-time tracking and lifecycle management
 </li>
 <li>
 Coordinate software license renewals for enterprise platforms (Google Workspace, Jira, Microsoft 365, Cisco Meraki, etc.)
 </li>
 <li>
 Track license utilization and optimize allocation to prevent over/under-licensing
 </li>
 <li>
 Manage warranty contracts and vendor relationships for hardware support
 </li>
 <li>
 Generate monthly inventory reports with discrepancy analysis
 </li>
 </ul>
 <li>
 Facilities &amp; Infrastructure Support
 </li>
 <ul>
 <li>
 Maintain audio/visual equipment and troubleshoot video conferencing systems in conference rooms
 </li>
 <li>
 Perform daily health checks of conference room technology and booking systems
 </li>
 <li>
 Monitor and coordinate maintenance for printer fleet and print server infrastructure
 </li>
 <li>
 Manage secure printing solutions and supply chain coordination
 </li>
 </ul>
 <li>
 Compliance &amp; Documentation
 </li>
 <ul>
 <li>
 Support ISO 27001 and SOC 2 Type II compliance requirements
 </li>
 <li>
 Maintain comprehensive documentation of system configurations, IT policies, and procedures
 </li>
 <li>
 Provide audit evidence and participate in compliance audits
 </li>
 <li>
 Update network diagrams and maintain change management logs
 </li>
 </ul>
 <li>
 Reporting &amp; Administrative Duties
 </li>
 <ul>
 <li>
 Generate weekly status reports on open tickets and project progress
 </li>
 <li>
 Provide input for monthly SLA performance reports
 </li>
 <li>
 Participate in quarterly business reviews and technology roadmap discussions
 </li>
 <li>
 Contribute to knowledge base articles and IT documentation
 </li>
 <li>
 Engage in continuous improvement initiatives and automation projects
 
 </li>
 </ul>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Required Education: Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
 </li>
 <li>
 Experience Required
 </li>
 <ul>
 <li>
 Minimum 4 years of progressive IT support experience in enterprise environments
 </li>
 <li>
 Must have experience supporting macOS in a corporate environment.
 </li>
 <li>
 Proven track record in managed service delivery or corporate IT support
 
 </li>
 </ul>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Essential Competencies
 </li>
 <ul>
 <li>
 Operating Systems: Advanced proficiency in macOS, Windows 10/11, and Linux distributions
 </li>
 <li>
 MDM Platforms: Hands-on experience with Jamf or equivalent Apple device management solutions
 </li>
 <li>
 Security Tools: Working knowledge of CrowdStrike Falcon, Fortinet firewalls and VPN solutions
 </li>
 <li>
 SaaS Platforms: Experience with Google Workspace administration, Microsoft 365 Admin Center
 </li>
 <li>
 Ticketing Systems: Proficiency with Jira or similar ITSM platforms
 </li>
 <li>
 Networking: Understanding of VPN technologies, TCP/IP, DNS, DHCP, and firewall concepts
 </li>
 </ul>
 <li>
 Preferred Skills
 </li>
 <ul>
 <li>
 Experience with BetterCloud or similar SaaS management platforms
 </li>
 <li>
 Familiarity with Cisco Meraki cloud-managed networking
 </li>
 <li>
 Basic scripting abilities (PowerShell, Bash, Python) for automation
 </li>
 <li>
 Knowledge of identity management solutions
 </li>
 <li>
 Understanding of email security platforms (Abnormal Security or similar)
 
 </li>
 </ul>
 </ul>
 
 Soft Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Customer Service Excellence: White-glove support mentality, especially for executive users
 </li>
 <li>
 Problem-Solving: Solution-oriented approach with "can-do" attitude and creative thinking
 </li>
 <li>
 Communication: Clear technical communication with both technical and non-technical audiences
 </li>
 <li>
 Ownership: Takes initiative, follows through, and drives issues to complete resolution
 </li>
 <li>
 Adaptability: Comfortable with ambiguity and rapidly changing priorities in fast-paced environments
 </li>
 <li>
 Collaboration: Works effectively across teams and with external vendors
 </li>
 <li>
 Proactive issue identification and prevention
 </li>
 <li>
 Work Environment &amp; Additional Requirements
 </li>
 <ul>
 <li>
 Ability to work flexible hours including occasional after-hours support for critical issues
 </li>
 <li>
 Physical capability to lift and move computer equipment (up to 50 lbs)
 </li>
 <li>
 On-site presence required for hands-on device management, conference room support, and facilities coordination
 </li>
 <li>
 Participation in on-call rotation for critical infrastructure support
 </li>
 <li>
 Travel technology support capabilities for executive users
 
 </li>
 </ul>
 </ul>
 
 Growth &amp; Development Opportunities
 
 
 
 <ul>
 <li>
 Exposure to enterprise-scale infrastructure and security technologies
 </li>
 <li>
 Participation in automation and process improvement initiatives
 </li>
 <li>
 Opportunity to develop expertise in compliance frameworks (ISO 27001, SOC 2)
 </li>
 <li>
 Career progression path toward senior technical roles or IT management
 </li>
 <li>
 Cross-training on advanced security operations and forensic analysis
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The expected annual base salary range for this role is $60,000 - $80,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.
 
 
 
 Benefits
 
 
 
 FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Medical, Dental &amp; Vision benefits starting on first day of employment
 </li>
 <li>
 401k Retirement savings with employer match
 </li>
 <li>
 Bonus and incentive compensation as well as employee stock option program
 </li>
 <li>
 Employer paid life insurance and short term disability insurance
 </li>
 <li>
 Generous PTO, global recharge days, and volunteer days
 </li>
 <li>
 Paid parental leave for all parents
 </li>
 <li>
 Family planning and inclusive wellbeing resources
 </li>
 <li>
 Technology reimbursement
 </li>
 <li>
 Commuter benefits for in-office employees (Chicago)
 </li>
 <li>
 Annual Wellness Stipend
 </li>
 <li>
 Ongoing learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 About FourKites
 
 
 
 FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower&reg; breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily &mdash; from purchase orders to final delivery &mdash; helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.
 
 
 If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice.
 
 
 FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.
</div>

MedReview Inc.

<div>
 
 
 Position Summary:&nbsp;
 
 
 The&nbsp;Senior&nbsp;IT Support Analyst will provide front&hyphen;line support to end users on&nbsp;various technical issues and problems relating to hardware, software and peripherals.&nbsp;Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems.&nbsp;The role&nbsp;requires&nbsp;a&nbsp;strong&nbsp;and more in-depth&nbsp;problem-solving&nbsp;acumen&nbsp;in order to diagnose, evaluate and resolve user issues,&nbsp;serves as a point of escalation&nbsp;as necessary&nbsp;for issues that may arise from other&nbsp;IT staff members, and&nbsp;is&nbsp;well versed in&nbsp;IAM best practices to sustain the high standards developed within the company.
 
 This is an in office position. This role will sit in either NYC or Newport Beach, California.&nbsp;
 
 
 
 
 Job Responsibilities:&nbsp;
 
 
 This list does not represent all responsibilities for this position. Candidate&nbsp;must be willing and able to assume roles and responsibilities other than these to meet the&nbsp;needs of the organization.&nbsp;
 
 <ul>
 <li>
 
 Provide exceptional user support (phone, remote, in person, email) as necessary.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Resolve help desk tickets including software and end user hardware issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for ticket triage, assignment and follow up.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory maintenance including workstations, laptops, printers and monitors.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in team meetings.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasionally participate in server rack installations and cable patching.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Installation and administration of local and network printers.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshooting user account issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ensure timely computer and account setup of new users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate&nbsp;and&nbsp;manage&nbsp;wider scale&nbsp;projects and initiatives.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Administer user accounts and access privileges&nbsp;for&nbsp;the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enforcing company policies and procedures related to identity and access management.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Involved in troubleshooting and resolving IAM issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Internal escalation point for&nbsp;complex&nbsp;issues&nbsp;(Advanced troubleshooting, research).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Maintain&nbsp;and develop&nbsp;documentation.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Process and policy monitoring.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Good organizational skills and attention to detail.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to work individually and as part of a team.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Occasional evening/weekend work.&nbsp;
 
 </li>
 </ul>
 
 Required Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows 10&nbsp;and higher&nbsp;desktop troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Microsoft Office&nbsp;365&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Client PC connectivity &ndash; VPN, TCP/IP, Ethernet, DNS, DHCP, etc&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Remote Desktop support&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Azure/Intune administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Directory&nbsp;administration&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Printer/peripheral troubleshooting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer imaging processes&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 World class&nbsp;customer service and troubleshooting skills&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to communicate technical information, both in writing and verbal, to end users&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Computer moves/device setup&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 New user&nbsp;onboarding&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Inventory/hardware lifecycle management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT ticketing system &ndash; Creating/modifying/assigning tickets&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 At least&nbsp;10+ years supporting a windows environment&nbsp;
 
 </li>
 </ul>
 
 Preferred&nbsp;Experience:&nbsp;
 
 <ul>
 <li>
 
 More in-depth&nbsp;Microsoft O365/Azure/Exchange/Teams/Intune&nbsp;user/device&nbsp;administration/configuration/policy building&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Powershell or similar scripting&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Soft&nbsp;phone setup and administration&nbsp;
 
 </li>
 </ul>
</div>

Senior IT Support Analyst

Wilson Elser

<div>
 
 
 Wilson Elser
 
 is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 On-Site IT Support Analyst
 
 in our
 
 New York&nbsp;
 
 office.&nbsp;
 
 
 
 
 This position is a full-time on site position.
 
 
 
 
 
 The Position
 
 
 
 This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
 </li>
 <li>
 Collect and track equipment from departed end users following standardized asset tracking procedures.
 </li>
 <li>
 Provide support for video conferencing and related A/V on-site systems.
 </li>
 <li>
 Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
 </li>
 <li>
 Coordinate user requirements with regional supervisors, management, and other IT teams.
 </li>
 <li>
 Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
 </li>
 <li>
 Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
 </li>
 <li>
 Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
 </li>
 <li>
 Adhere to organizational change management processes.
 </li>
 <li>
 Perform special duties, tasks, or projects, as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
 <ul>
 <li>
 Windows 10 &amp; Windows 11 Operating Systems
 </li>
 <li>
 Microsoft Office O365 with a strong acumen in Outlook
 </li>
 <li>
 Desktop client v. web-based applications
 </li>
 <li>
 Active Directory &amp; Azure AD
 </li>
 <li>
 Zoom Rooms &amp; Microsoft Teams
 </li>
 <li>
 Desktop Driver Controls
 </li>
 <li>
 All-in-One Monitors
 </li>
 <li>
 VPN, Remote Access, &amp; Cloud Network Access
 </li>
 <li>
 Virtual Desktop Environments and Functions
 </li>
 <li>
 Cloud &amp; On-Prem Telephony functions
 </li>
 <li>
 Desktop imaging &amp; BIOS controls
 </li>
 <li>
 LAN and SD-WAN support
 </li>
 </ul>
 </li>
 </ul>
 <ul>
 <li>
 Minimum 3 years working in ITSM and ITIL environments.
 </li>
 <li>
 Self-starter with the ability to manage own time effectively and work autonomously.
 </li>
 <li>
 Ability to lift and move items up to 50 lbs.
 </li>
 <li>
 Ability to travel throughout the region, if needed.
 </li>
 <li>
 Experience working in an environment that promotes active listening, transparency, and customer-centric service.
 </li>
 <li>
 Experience in system operations and/or administration a plus.
 </li>
 <li>
 Prior law firm experience a big plus.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
 </li>
 <li>
 ITIL4 certification preferred (in-house training is available).
 </li>
 </ul>
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
 </li>
 <li>
 Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
 </li>
 </ul>
 
 A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 
 
 Salary Range: : $70,000 USD - $80,000 USD
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 #ZR
</div>

On-Site IT Support Analyst

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Copley Hospital

<div>Overview:
<div>
Copley Hospital, located in Morrisville/Stowe VT, is in search of a Technical Support Analyst to join our IT team! The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization-wide IT issues. The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner.</div><div></div><div> 
This is a Full-Time position (PT available).</div><div></div><div> 
Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs with day and evening shift availability. Please consider applying to discuss how your availability may align.</div><div></div><div> 
Compensation: $25-30/hour.</div><div></div><div> 
The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.</div>
Responsibilities:
<ul><li>Assists users with requests submitted through the IT ticketing system.</li><li>
Fields incoming help requests from end-users via telephone and e-mail in a courteous and helpful manner.</li><li>
Determine nature and scope of the customer's issue, provide appropriate response and escalation of issue to the right IT staff to complete.</li><li>
Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.</li><li>
Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.</li><li>
Performs new hire orientation password set-up and basic computer navigation training to new users.</li><li>
Evaluates unresolved issues and monitors follow-up to ensure timely resolution.</li><li>
Records, and tracks the help desk request problem-solving process through to final resolution.</li><li>
Identifies and learns about software and hardware used and supported by the organization.</li><li>
Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Test fixes to ensure problem has been adequately resolved.</li><li>
Performs post-resolution follow-up to requests.</li><li>
Performs other duties or special projects as required or as assigned.</li></ul> 

Qualifications:
<div>
Education Required:</div><ul><li>
Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.</li></ul><div></div><div> 
Skills Required:</div><ul><li>
Ability to present ideas in user-friendly language.</li><li>
Documents details surrounding incident in IT ticket tracking system.</li><li>
Communicates with employees in a professional friendly and courteous manner.</li><li>
Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.</li><li>
Possesses the ability to complete multiple simultaneous projects in a timely manner.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Exceptional customer care skills including telephone, verbal and written skills.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Ability to communicate effectively on the phone as a help desk call center coordinator.</li><li>
Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.</li></ul></div>

IT Technical Support Analyst

Widen the Net | B Corp™

<div>
 
 
 IT Support Technician / IT Support Analyst /1st/2nd Support / 1st &amp; 2nd Line Support / IT Technician / Service Desk Analyst
 
 
 
 
 
 
 Our client is a global leading high tech company:
 
 
 -Over 6,500 employees across 20+ offices;
 
 
 -Fast growing;
 
 
 -Cutting edge AR and VR technologies, 3D printing, etc.
 
 
 
 
 
 They are looking for an IT Support technician to join Palo Alto office:
 
 
 
 
 
 -6 to 12 months experience is ok
 
 
 -Right hand man to IT support manager on site and be the escalation point for IT issues;
 
 
 -Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch,
 
 
 -Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
 
 
 -Documentations
 
 
 -Help with IT network configuration, IT project work and IT inventory
 
 
 
 
 
 
 Initially full time contract till the end of 2026 and will extend yearly. W2 employer contract offering $30 per hour plus 50% contribution to medical plan and federal public holidays as PTOs. 5 days on site at Palo Alto office.
 
 
 
 
 
 
 
 Requirements:
 
 
 
 -6-12 months experience working as IT support;
 
 
 -Working knowledge in Gsuite or Mac OSX
 
 
 -Excellent client facing and problem solving skills, creative thinking and sociable personality
 
</div>

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