it support analyst

JustinBradley

<div>
 
 
 JustinBradley&rsquo;s client, a global leader in streaming and gaming, is hiring an IT Support Analyst!
 
 
 
 Our client&rsquo;s IT Shared Services team is seeking a hands-on, customer-focused IT Support Analyst to support studio operations and ensure seamless day-to-day performance across their gaming IT environment.
 
 
 This is a dynamic, high-visibility role supporting approximately 70 Windows and Mac users in a fast-paced studio setting. The ideal candidate is self-motivated, solution-oriented, and takes full ownership of issues from intake through resolution.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Provide on-site IT support for Windows and Mac environments
 </li>
 <li>
 Troubleshoot desktop, Active Directory, networking, and server-related issues
 </li>
 <li>
 Support conference room technology and studio infrastructure needs
 </li>
 <li>
 Deploy and maintain workstations, patches, and security updates (SCCM/JAMF)
 </li>
 <li>
 Administer SaaS platforms (Box, Aspera, Atlassian, Zoom, PagerDuty, Trello, Okta, AWS)
 </li>
 <li>
 Manage user provisioning, identity access, and Active Directory group membership
 </li>
 <li>
 Monitor and triage support tickets (Jira Service Desk) to ensure timely resolution
 </li>
 <li>
 Onboard new hires with fully configured systems and access provisioning
 </li>
 <li>
 Document procedures and collaborate with broader enterprise technology teams
 </li>
 </ul>
 
 
 
 
 What You Bring
 
 <ul>
 <li>
 3+ years of IT support experience in a corporate environment
 </li>
 <li>
 Strong experience with Windows, Windows Server, and macOS
 </li>
 <li>
 Familiarity with SCCM, JAMF, and automated software/OS deployment
 </li>
 <li>
 SaaS administration and identity management experience
 </li>
 <li>
 Working knowledge of TCP/IP networking (LAN/WAN)
 </li>
 <li>
 Experience with Mobile Device Management (MDM)
 </li>
 <li>
 Basic scripting knowledge for task automation
 </li>
 <li>
 Service Desk experience (Jira preferred)
 </li>
 <li>
 College degree preferred
 </li>
 </ul>
 
 
 
 
 
 JustinBradley is an EO employer &ndash; Veterans/Disabled and other protected categories
 
 
</div>

IT Support Analyst

Mammoth-AI

About the RoleWe are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.The position operates in rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.Roles &amp; Responsibilities<ul><li>Monitor system dashboards and alerts to prepare daily operational readiness reports.</li><li>Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.</li><li>Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.</li><li>Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.</li><li>Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.</li><li>Provide end-user support for Office 365 and other corporate or third-party applications.</li><li>Perform driver updates, firmware installations, and ensure systems are up to date.</li><li>Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.</li><li>Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.</li><li>Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.</li><li>Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.</li><li>Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.</li><li>Proven experience supporting and troubleshooting Citrix environments.</li><li>Solid understanding of:</li><li>Windows operating systems, Active Directory, and Office 365 administration.</li><li>Network fundamentals including VPN, VDI, and Wi-Fi support.</li><li>Common hardware and peripheral troubleshooting.</li><li>Experience with ticketing systems such as Azure DevOps, ServiceNow, Jira, or equivalent.</li><li>Strong problem-solving skills with attention to detail and the ability to prioritise multiple tasks.</li><li>Excellent communication skills with a customer-focused approach.</li><li>Flexibility to work in rotational EST shifts for continuous support coverage.</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Medical (spouse &amp; children)</li><li>OPD</li><li>Fuel Allowance</li><li>Performance-based Increments</li></ul>Apply Now recruitment@mammoth-ai.comJob Type: Full-timePay: Up to Rs400,000.00 per monthApplication Question(s):<ul><li>How would you rate your English Speaking Skill out of 10?</li><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>What is your Notice Period?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

7-Eleven

<div>Job Summary:
The IT Oracle Time and Labor (OTL) Application Support Analyst will provide essential support to the IT Strategy &amp; Governance OTL team, managing daily operations related to supporting Project Managers with user onboarding, assignments, and ensuring the timely submission and approval of OTL timesheets. This role is also responsible for documenting test cases, conducting User Acceptance Testing (UAT), reporting, and monitoring OTL Capital performance metrics.
Responsibilities:<ul><li>
Assign Project Managers to Active Projects: Assign/Update Project Managers to Active Projects within the OTL system.</li><li>
User &amp; Manager Support: Provide day-to-day support to users and managers acting as the OTL help desk for troubleshooting and resolving issues.</li><li>
Training Facilitation: Conduct monthly open session training for managers and users to ensure they are well-versed in OTL processes and OTL best practices.</li><li>
Technical Liaison: Collaborate with technical support teams to troubleshoot, debug, and resolve production issues in the OTL system.</li><li>
User Acceptance Testing (UAT): Assist with UAT for regulatory updates, patches, and annual changes to the OTL system. Ensure all updates align with company requirements.</li><li>
Timesheet Monitoring: Monitor OTL user activity to ensure timely submission and approval of time and labor hours, escalating issues to upper management when necessary.</li><li>
Timesheet Analysis: Perform monthly analysis of defaulted timesheets, track discrepancies, and follow up with users and managers to ensure timely resolution.</li><li>
Reporting &amp; Dashboards: Retrieve, compile, and report monthly OTL performance data. Create and update PowerPoint dashboards to present key metrics to leadership.</li><li>
Process Improvement &amp; Documentation: Continuously identify areas for process improvement, update documentation, and ensure shared drive materials are current and accessible to users.</li><li>
Create and provide IT Workforce Capitalization insights</li><li>
Performs other duties as requested or assigned.</li></ul>
Education Requirements:<ul><li>
Bachelor&rsquo;s Degree preferred in Management Information Systems, Computer Science, Finance, HR, Business, or related field.</li></ul>
Experience and Skill Requirements:<ul><li>
Experience: 3+ years of experience in IT operations, IT finance, or application support.</li><li>
Power BI Experience Preferred: Familiarity with Power BI is a plus for advanced reporting and data visualization.</li><li>
Oracle Time and Labor: Basic understanding of Oracle Time and Labor application is preferred.</li><li>
Process Improvement: Experience identifying and implementing process improvements in complex, dynamic environments to streamline operations and enhance system performance.</li><li>
Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate complex ideas and updates clearly and concisely to various levels of leadership.</li><li>
Technical Expertise: Familiarity with Oracle Time and Labor (OTL) or similar time management systems is highly desirable. Working knowledge of Power BI for reporting and data visualization is a plus.</li><li>
Reporting &amp; Analytics Skills: Advanced skills in Microsoft Excel and PowerPoint for reporting, dashboard creation, and presenting data insights.</li></ul><ul><li>
Critical thinker.</li><li>
Self-starter who takes initiative and requires minimal supervision.</li></ul><ul><li>
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.</li><li>
Establish and maintain positive and productive work relationships with all staff, customers and business partners.</li><li>
Demonstrate a high level of customer service and cooperation.</li><li>
Excellent communication, organizational and interpersonal skills and the ability to research and resolve issues.</li><li>
Ability to handle diverse situations, multiple initiatives and rapidly changing priorities.</li><li>
Ability to present information, both verbal and written, in a clear and concise manner.</li><li>
Ability to multi-task and track multiple efforts concurrently.</li><li>
Experience with software development and deployment processes.</li><li>
Familiarity with waterfall, agile and iterative software development lifecycles.</li><li>
Ability to perform repeated bending, standing and reaching.</li><li>
Ability to occasionally lift to 40 pounds.</li></ul>
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.</div>

IT Business Support Analyst II

Bay Cove Human Services, Inc.

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
 
Job Summary: 
The IT Support Analyst provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Services department. The IT Operations Support Analysts reports to the IT Operations Support Manager.
 
Essential Functions of Position: 
<ul>
<li>Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email and Intranet accounts, phones and phone service, network and internet equipment, and telephone network wiring.</li>
<li>Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person.</li>
<li>Document requests and issues in the department tracking system and assign, update, and complete work orders.</li>
<li>Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.</li>
<li>Create and maintain user accounts, shared resources and permissions with Active Directory, our Intranet and email systems.</li>
<li>Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regards to end-user hardware, software, and processes.</li>
<li>Work with external vendors for installations and repairs when assigned.</li>
<li>When assigned, assess potential new and replacement equipment for functionality and price.</li>
<li>Participate in the department’s emergency on-call response system.</li>
<li>Complete all mandatory annual training required for all members of the workforce by the annual deadlines.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office.</li>
<li>Experience resolving internet, network, and telephone connectivity problems.</li>
<li>Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone.</li>
<li>Experience supporting computers in a Windows WAN/LAN environment.</li>
<li>Bachelor of Science/Arts degree, preferably in a related field, and/or Microsoft certifications and other relevant certifications.</li>
<li>Experience participating in projects for IT support and/or enhancements.</li>
<li>Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment.</li>
<li>Ability to lift and transport moderately heavy objects such as computer and peripherals.</li>
<li>Valid driver’s license and access to a vehicle when necessary.</li>
<li>Overtime and weekend work as necessary.</li>
<li>On-call emergency response system.</li>
<li>Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service orientation with ability to negotiate and resolve differences</li>
<li>Ability to identify, analyze, troubleshoot, and solve complex programs.</li>
<li>Detail-oriented, well-organized, and accurate.</li>
<li>Ability to prioritize and to set and meet deadlines.</li>
<li>Ability to effectively handle various duties simultaneously and work under pressure.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to work as a member, of multidisciplinary groups as well as work independently with minimal supervision.</li>
</ul>
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.
 Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
 
Pay Rate: $26.25

IT Operations Support Analyst - Information Services

DICETEK LLC

<div>IT Service Desk Analyst
Following responsibilities to handle:-
<ul><li>Responding to customer calls over the phone, email, chat.
</li><li>Acknowledgment tickets and work toward resolution as first line of support through telephone or remote support.
</li><li>Assign ticket to other support teams</li><li>
Monitor compliance to SLA, coordination with support teams for resolution proper breaching the SLA and ensure SLA is strictly followed
</li><li>Prepare / generate / weekly report and share with all IT teams.</li></ul></div>

IT Service Desk Analyst

Strategic Analysis, Inc

Strategic Analysis, Inc is looking for a Program Analyst II to provide integrated mission, operational, and technical support within a classified environment. This position operates at the intersection of IT infrastructure, executive coordination, and knowledge management, serving as a key liaison between technical teams and senior government leadership. The ideal candidate is a problem solver who understands both business and technical language and can translate operational requirements into actionable technical and policy solutions. Supports senior leadership and technical teams; Executes recurring responsibilities while contributing to process improvement. 
 
Responsibilities: 
 
Action Officer (AO) Support 
 
&middot;Draft, analyze, and refine executive correspondence, policies, briefings, decision memoranda, and program documentation 
&middot;Track and manage action items across multiple stakeholders and program offices 
&middot;Coordinate responses to leadership taskers and ensure timely completion 
&middot;Develop executive-level summaries translating technical issues into operational and strategic impacts 
&middot;Provide recommendations to government leadership on courses of action related to IT infrastructure, policy, and operational execution 
&middot;Support meeting preparation, documentation, and follow-up tracking 
 
IT &amp; Technical Operations Support 

 
&middot;Provide Tier II IT support across classified and multi-network environments 
&middot;Maintain and support hardware systems and user environments 
&middot;Monitor systems and user activity to evaluate program performance and service effectiveness 
&middot;Support infrastructure policy implementation and compliance 
&middot;Coordinate with vendors and cross-functional technical teams to resolve system and operational issues 
&middot;Assist with asset management and IT lifecycle processes 
 
Knowledge Management &amp; Data Analysis 

 
&middot;Maintain and organize knowledge repositories across secure environments 
&middot;Develop and standardize documentation, SOPs, and system guides 
&middot;Analyze operational and program data to support change management and performance improvement initiatives 
&middot;Develop dashboards and reporting products using tools such as PowerBI and Excel 
&middot;Support configuration control and records management best practices 
&middot;Improve documentation workflows to enhance information accessibility and continuity 
 
Required Qualifications: 

 
&middot;Active Top Secret / SCI clearance 
&middot;Bachelor's degree in Information Systems, Operations Management, Business, or related field 
&middot;2+ years of experience supporting federal government IT environments 
&middot;Experience drafting and refining executive-level and technical documentation 
&middot;Experience supporting classified or multi-network environments 
&middot;Strong analytical and organizational skills 
&middot;Ability to translate technical issues into business and mission impacts 
&middot;Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) 
&middot;Experience with task management or ticketing systems (e.g., Jira) 
&middot;CompTIA Security+ certification (required or ability to obtain within 6 months) 
 
Desired Qualifications 
 
&middot;Experience supporting DoD, R&amp;D, or technology-focused federal organizations 
&middot;Experience supporting executive leadership in an Action Officer or Program Analyst capacity 
&middot;Familiarity with change management processes 
&middot;Experience developing data dashboards or analytical reporting products 
&middot;Experience coordinating across multiple offices or agencies

Program Analyst II (TS/SCI #26-029)

Qatar Advanced Technology

Department: IT Services &ndash; Service OperationsWe are seeking a Service Desk Analyst to provide high-quality IT support and ensure timely resolution of incidents and service requests in a dynamic IT Service Provider environment.Key ResponsibilitiesProvide first-level IT support via phone, email, and remote toolsLog, resolve, and escalate incidents and service requests using ITSM toolsMonitor support queues and ensure ownership of open ticketsSupport end-users remotely and educate them on IT best practicesMaintain accurate documentation and knowledge base articlesEnsure service desk operations align with business and customer satisfaction goalsRequirementsBachelor&rsquo;s degree in Computer Science, IT, Engineering, or equivalent3&ndash;4 years of experience in remote IT support (IT Service Provider environment)Strong troubleshooting and customer service skillsExcellent verbal and written communication skillsMandatory expertise: Active Directory, Exchange, Azure, O365Knowledge of ITIL V4 and IT security fundamentalsAdditional Skills (Preferred)Experience with ITSM tools (HP/Microfocus Service Manager preferred)Microsoft, Azure, or Networking certificationsKnowledge of SCCM, Intune, BitLocker, VPNs, and basic networkingThis role is strictly open to Bilingual candidates only.Apply via LinkedIn or share with suitable bilingual professionals.Industry<ul><li>IT Services and IT Consulting</li></ul>Employment TypeFull-timeEdit job descriptionJob Type: Full-timePay: Up to QAR6,000.00 per month

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Program Analyst II (TS/SCI #26-029)

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