it support analyst

Khalid Pup Tech

<p><b>Key Responsibilities</b></p><p><i>We are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.</i></p><p>Primary responsibilities</p><ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul><p>Required qualifications &amp; skills</p><ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul><p>What we offer</p><ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO25.200 - RO50.200 per hour</p><p>Work Location: On the road</p>

IT support analyst

CITY OF LUFKIN

<div><div><div><p><b>Position:</b></p><p><br>
IT Support Analyst</p></div><div><p><b><br>
Department:</b></p><p><br>
Information Technology</p></div><div><p><b><br>
Reports To:</b></p><p><br>
Director of Information Technology</p></div><div><p><b><br>
FLSA Status:</b></p><p><br>
Non-Exempt</p></div><div><p><b><br>
Pay:</b></p><p><br>
20.17 per hour</p></div><br>
</div><p><b>
DESCRIPTION</b></p><p>
The IT Support Analyst plays a key role in the delivery and support of end-user technology solutions across the City of Lufkin. This role is responsible for providing elevated technical support, assisting with system improvements, and serving as a bridge between end users and more complex IT systems. The ideal candidate will have a strong foundation in infrastructure support, software deployment, and customer service, with a focus on ensuring secure and efficient access to city technology resources.</p><p><b>
QUALIFICATIONS</b></p><ul><li>
Associate or Bachelor's degree in Information Technology, Computer Science, or related field required. Equivalent experience may be considered in lieu of a degree.</li><li>
Minimum 3-5 years of experience in IT support, systems administration, field services or help desk environments.</li><li>
Relevant certifications are strongly preferred (e.g., ITIL, CompTIA Network+, Security+, Microsoft Certified: Azure Fundamentals or M365).</li><li>
Experience supporting cloud-based environments, endpoint management platforms, and enterprise security solutions.</li><li>
Position may require physical activity including lifting and moving equipment up to 50 lbs. and navigating office or facilities spaces.</li><li>
Valid Texas Driver's License required.</li></ul><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Knowledge and deep understanding of Windows operating systems, Active Directory, and Microsoft O365 ecosystem.</li><li>
Knowledge of and familiarity with ITIL practices or other service management frameworks is a plus.</li><li>
Skills in strong diagnostic and problem-solving with a high attention to detail.</li><li>
Skills in strong time management with the ability to prioritize multiple projects and tasks.</li><li>
Skills in and commitment to exceptional customer service and ongoing technology learning.</li><li>
Skills in strong verbal and written communication skills. Must be adept at explaining technical concepts to non-technical audiences.</li><li>
Ability to write clear documentation and convey technical information to non-technical users.</li><li>
Ability to work collaboratively in a team environment, sharing knowledge and expertise, mentoring junior team members.</li><li>
Ability to gather and analyze complex requirements for solutions with strong analytical and problem-solving skills.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>
Ability to work primarily on-site with flexibility for occasional remote support. May require evening or weekend hours during system maintenance, upgrades, or emergency situations.</li></ul><p></p><p><b><br>
MAJOR DUTIES</b></p><ul><li>
Serve as an escalation point for complex technical issues; provide advanced troubleshooting for hardware, software, and network problems.</li><li>
Support enterprise applications and services, including system configuration, patching, and version control.</li><li>
Coordinate onboarding and offboarding processes, including device setup, user provisioning, and permissions management.</li><li>
Administer Microsoft O365 services (Teams, Exchange Online, SharePoint, OneDrive) and other productivity platforms.</li><li>
Monitor system performance and availability; respond to alerts and resolve issues to minimize downtime.</li><li>
Assist with Cybersecurity initiatives, including endpoint protection, identity management, and compliance monitoring.</li><li>
Manage endpoint deployments using imaging tools (e.g., Ninja1) and scripting for consistency and efficiency.</li><li>
Maintain IT asset lifecycle tracking, license renewals, and software inventory to ensure accountability and compliance.</li><li>
Produce technical documentation and standard operating procedures for internal IT processes.</li><li>
Train end users on city-wide IT tools and security best practices.</li><li>
Collaborate with cross-functional teams to support department-specific technologies and special projects.</li><li>
Provide support during city emergencies or special events, including after-hours availability.</li><li>
Participate in after-hours support rotations and emergency response duties when required.</li><li>
Other duties as assigned.</li></ul><p>
This position is an essential service position and will require providing services during emergency situations.
</p><p>Visit our website www.cityoflufkin.com or contact the Human Resources Department at Lufkin City Hall, 300 E. Shepherd Ave., Suite 226, Lufkin, TX 75901, Phone 936-633-0228.</p></div>

IT - Support Analyst

North Carolina State University

<div><div><div>Position Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>PG195904TM</div>
</div><br>
<div><div><b>Position Number</b></div> <div>19PLS05726</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Temporary</div>
</div><br>
<div><div><b>Essential Job Duties</b></div>
<div>The College of Veterinary Medicine IT (CVM IT) team is seeking motivated and dependable student technicians to provide Tier 1 technical support across the Veterinary Hospital, academic classrooms, research labs, and administrative offices on the Veterinary Campus. Student Technicians serve as the first point of contact for faculty, staff, and students seeking technology assistance. This position offers hands-on experience in desktop support, classroom and audiovisual (AV) technology, ServiceNow ticket management, and exposure to specialized veterinary systems such as PACS and LIS. Pending favorable performance, employment may be extended through summer terms and subsequent semesters.</div>
</div><br>
<div><div><b>Is Time Limited</b></div> <div>No</div>
</div><br>
<div><div><b>If Yes, Appointment Length</b></div>
</div><br>
<div></div><div><div><b>Wolfpack Perks and Benefits</b></div>
<div><div>As a Pack member, <b>you belong here,</b> and can enjoy <b>exclusive perks</b><b> </b>designed to enhance your personal and professional well-being.</div><div></div><div><br>
What we offer:<br>
</div><ul><li><b>Health Insurance for Temporary Employees</b></li>
<li>Enhance your career with <b>LEAD</b><b> courses</b>
</li><li><b>Attend</b> non-revenue generating sporting events for free.<br>
</li>
</ul><p></p><div>Attain Work-life balance with our <b>Childcare discounts</b>, <b>Wellness &amp; Recreation Membership</b>, and <b>Wellness Programs</b> that aim to build a thriving wolfpack community.<br>
<br>
<i>Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.</i>
</div></div></div><br>
</div></div></div><div><div>Department Information
</div><p></p><div><div><div><div><b>Job City &amp; State</b></div> <div>Raleigh, NC</div>
</div><br>
<div><div><b>Department</b></div>
</div><br>
</div></div></div><div></div><div><div>System Information
</div><p></p><div><div><div><div><b>Classification Title</b></div> <div>Temporary-Clerical</div>
</div><br>
<div><div><b>Working Title</b></div> <div>IT Support Analyst</div></div></div></div></div></div>

IT Support Analyst

Berger Montague

<div>
 <p>
  <strong>
   <u>
    FIRM OVERVIEW
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Berger Montague PC is a nationally renowned civil litigation firm consisting of over 100 attorneys. The Firm pioneered the use of class actions in antitrust and securities litigation, and since then, has expanded the use of class actions in the fields of consumer, employment, environmental, and insurance litigation, as well as in the areas of civil and human rights.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Berger Montague offers a competitive salary and attractive benefits package, which includes health insurance, vision insurance, dental insurance, HRA contribution, disability insurance, life insurance, 401(k) contribution, profit sharing, and pretax transportation benefits.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Firm is currently seeking an IT Support Analyst in our IT Department. This position entails advanced service desk support for over 150 users nationwide. The IT Support Analyst responds to help desk tickets and resolves them in a timely fashion. This position also includes troubleshooting and managing the Firm&rsquo;s document management system, iManage, as well as managing device security and configuration via Microsoft In Tune.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    ON-SITE REQUIREMENT
   </u>
  </strong>
 </p>
 <p>
  40 hours/5 days a week in office
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    RESPONSIBILITIES
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Tier 1 and tier 2 troubleshooting.
  </li>
  <li>
   Responding and completing tickets in Jira help desk platform
  </li>
  <li>
   Onboarding new employees
  </li>
  <li>
   Laptop configuration and deployment
  </li>
  <li>
   iManage DMS troubleshooting and administration
  </li>
  <li>
   Managing devices, Conditional Access Policies, and Software that are managed via Microsoft In Tune
  </li>
  <li>
   Hybrid Active Directory environment management
  </li>
  <li>
   Exchange Online management: including creating and managing distribution groups, creating and managing office 365 groups, applying retention policies, delegating access to shared mailboxes
  </li>
  <li>
   Microsoft Teams: assigning and managing phone numbers and call queues for end users
  </li>
  <li>
   Printer management: deploying new printers, adding and sharing printers via a Windows Print server
  </li>
  <li>
   Conference Room AV Support and Troubleshooting
  </li>
  <li>
   Assist with projects as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    SKILL REQUIREMENTS
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Law Firm/legal industry experience
  </li>
  <li>
   Microsoft Windows 10/11 troubleshooting
  </li>
  <li>
   iManage Cloud experience (iManage Help Desk Certification preferred)
  </li>
  <li>
   Microsoft Teams
  </li>
  <li>
   Microsoft Office Applications (Word, Excel, Outlook)
  </li>
  <li>
   Active Directory
  </li>
  <li>
   Exchange Online
  </li>
  <li>
   Microsoft Azure Management
  </li>
  <li>
   Microsoft In Tune
  </li>
  <li>
   Adobe Acrobat
  </li>
  <li>
   Basic Cisco Meraki experience
  </li>
  <li>
   Basic VMWare knowledge
  </li>
  <li>
   Basic Nutanix AHV knowledge (preferred not required)
  </li>
 </ul>
 <p>
 </p>
</div>


Hollywood Casino

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.:
<ul><li>Demonstrating outstanding internal and external service in accordance with &ldquo;Red Carpet Service&rdquo; program guidelines</li><li>
Coordinating with IT team to take work orders, prioritize and resolve computer system issues</li><li><div>
Providing technical and user support for all business applications and systems, including personal computers.</div></li><li><div>
Performing business application and system installations, upgrades, conversions and deletions to personal computers</div></li><li><div>
Creating programs and queries to produce reports, mailing lists, and labels for various departments</div></li><li><div>
Performing security administration functions and helps ensure data integrity of users</div></li><li><div>
Installing software and upgrades as needed</div></li><li><div>
Assisting in implementation of disaster preparedness and recovery plan</div></li><li>
Responding as needed to inquries or complaints from internal and/or external guests</li><li>
Attend departmental and company meetings as required</li></ul>
BRING US YOUR BEST.:
<ul><li>Must be a minimum of 18 years of age</li><li>
Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience</li><li>
Additional demonstrable knowledge or experience in other IT related areas is helpful</li><li>
Basic math skills such as adding, subtracting, fractions, decimals, percentages etc</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions</li><li><div>
Must be willing to work some evenings/weekends and/or share night-and-weekend on-call duty as part of the IT department team</div></li><li><div>
Ability to read, write, comprehend and speak English</div></li><li><div>
Ability to understand and perform duties in accordance with:</div></li><li><ul><li><div>
Hollywood Casino Aurora Core Values</div></li><li><div>
Departmental, property and company policies and standards</div></li><li><div>
Illinois Gaming Board requirements</div></li><li><div>
Sarbanes-Oxley</div></li><li><div>
Internal Controls</div></li></ul></li><li><div>
Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs</div></li></ul>
STAY IN THE GAME. FOLLOW US.:
<div>
We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div></div><div></div>

Wilson Elser

<div>
 <p>
  <strong>
   Wilson Elser
  </strong>
  is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal&rsquo;s survey of the nation&rsquo;s largest law firms.&nbsp;
 </p>
 <p>
  Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
  <strong>
   On-Site IT Support Analyst
  </strong>
  in our
  <strong>
   New York&nbsp;
  </strong>
  office.&nbsp;
 </p>
 <p>
  <em>
   <strong>
    This position is a full-time on site position.
   </strong>
  </em>
 </p>
 <p>
  <strong>
   The Position
  </strong>
 </p>
 <p>
  This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser&rsquo;s national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
  </li>
  <li>
   Collect and track equipment from departed end users following standardized asset tracking procedures.
  </li>
  <li>
   Provide support for video conferencing and related A/V on-site systems.
  </li>
  <li>
   Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
  </li>
  <li>
   Coordinate user requirements with regional supervisors, management, and other IT teams.
  </li>
  <li>
   Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
  </li>
  <li>
   Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
  </li>
  <li>
   Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
  </li>
  <li>
   Adhere to organizational change management processes.
  </li>
  <li>
   Perform special duties, tasks, or projects, as required.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
   <ul>
    <li>
     Windows 10 &amp; Windows 11 Operating Systems
    </li>
    <li>
     Microsoft Office O365 with a strong acumen in Outlook
    </li>
    <li>
     Desktop client v. web-based applications
    </li>
    <li>
     Active Directory &amp; Azure AD
    </li>
    <li>
     Zoom Rooms &amp; Microsoft Teams
    </li>
    <li>
     Desktop Driver Controls
    </li>
    <li>
     All-in-One Monitors
    </li>
    <li>
     VPN, Remote Access, &amp; Cloud Network Access
    </li>
    <li>
     Virtual Desktop Environments and Functions
    </li>
    <li>
     Cloud &amp; On-Prem Telephony functions
    </li>
    <li>
     Desktop imaging &amp; BIOS controls
    </li>
    <li>
     LAN and SD-WAN support
    </li>
   </ul>
  </li>
 </ul>
 <ul>
  <li>
   Minimum 3 years working in ITSM and ITIL environments.
  </li>
  <li>
   Self-starter with the ability to manage own time effectively and work autonomously.
  </li>
  <li>
   Ability to lift and move items up to 50 lbs.
  </li>
  <li>
   Ability to travel throughout the region, if needed.
  </li>
  <li>
   Experience working in an environment that promotes active listening, transparency, and customer-centric service.
  </li>
  <li>
   Experience in system operations and/or administration a plus.
  </li>
  <li>
   Prior law firm experience a big plus.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.
  </li>
  <li>
   ITIL4 certification preferred (in-house training is available).
  </li>
 </ul>
 <p>
  <strong>
   <u>
    Education
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, or other related field. Or equivalent work experience.
  </li>
  <li>
   Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.
  </li>
 </ul>
 <p>
  A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances.&nbsp; This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.&nbsp;
 </p>
 <p>
  Salary Range: : $70,000 USD - $80,000 USD
 </p>
 <p>
  <strong>
   Why Should You Apply?&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <em>
    <strong>
     Benefits:
    </strong>
    &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
   </em>
  </li>
  <li>
   <em>
    <strong>
     Career Growth:
    </strong>
    &nbsp;Ample opportunities for professional development and advancement
   </em>
  </li>
  <li>
   <em>
    <strong>
     Employee Perks:
    </strong>
    &nbsp;Access to corporate discount plans and other benefits
   </em>
  </li>
 </ul>
 <em>
  Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 </em>
 <em>
  Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 </em>
 <em>
  Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 </em>
 <em>
  California Residents may review our CCPA notice for applicants and employees here.
 </em>
 #ZR
</div>


On-Site IT Support Analyst

<div><div><p><b>Wilson Elser</b> is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</p></div><p>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our <b>On-Site IT Support Analyst</b> in our <b>New York </b>office.</p>
<p><b><i>
This position is a full-time on site position.</i></b></p>
<p><b>
The Position</b></p>
<p>
This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div><p><b>
Why Should You Apply?</b></p>
<ul>
<li><b><i>Benefits:</i></b><i> Outstanding benefits package, including 401k match and generous PTO plan</i></li>
<li><b><i>Career Growth:</i></b><i> Ample opportunities for professional development and advancement</i></li>
<li><b><i>Employee Perks:</i></b><i> Access to corporate discount plans and other benefits</i></li>
</ul><h5 class="jobSectionHeader"><b><i>Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at </i></b><b><i>talentacquisition@wilsonelser.com</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>California Residents may review our CCPA notice for applicants and employees </i></b><b><i>here</i></b><b><i>.</i></b></h5>
<h5 class="jobSectionHeader"><b>#ZR</b></h5></div></div>

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