it support analyst

FINLOGIK TUNISIE

IT Support Analyst – Junior
<br>:
<br><br>
<b>Job Description:</b><br>
FinLogik is looking for a motivated Junior IT Support Analyst to join our team in Sfax. This role is ideal for a recent graduate or an individual with one to two years of experience in IT or networking, who is eager to develop their technical and problem-solving skills in a dynamic and collaborative environment.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Provide first-level support for hardware, network, and web application issues.</li>
<li>Troubleshoot and resolve client support requests in a timely manner.</li>
<li>Provide help desk services and respond to alerts.</li>
<li>Monitor and troubleshoot daily file transfers to ensure accuracy and timely delivery.</li>
<li>Communicate effectively with clients to understand and address their needs.</li>
<li>Log and track issues through Jira by creating and managing support tickets.</li>
<li>Monitor and follow up on the status of IT equipment.</li>
<li>Execute IT service requests and provide initial assistance to users.</li>
<li>Collaborate with technical partners and experts when needed.</li>
<li>Stay up to date with evolving technologies through continuous learning.</li>
</ul>
Specific Support Areas
<br>General Support
<br><ul>
<li>Provide assistance with Office 365 tools and services.</li>
</ul>
Email Support
<br><ul>
<li>Support for Outlook configuration and troubleshooting.</li>
<li>Manage email quarantines and security filters.</li>
<li>Handle distribution lists (DL) creation and maintenance.</li>
</ul>
Application Support
<br><ul>
<li>Provide front-line support for key applications and other internal or third-party systems.</li>
</ul>
Hardware Support
<br><ul>
<li>Troubleshoot and maintain laptops, desktops, and monitors.</li>
<li>Provide printer setup and support as needed.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Bachelor’s degree (License) in IT, Computer Networks, or related field.</li>
<li>Basic knowledge of computer hardware and troubleshooting.</li>
<li>Familiarity with Jira, EFT Globalscape, SharePoint, and Microsoft 365.</li>
<li>Fluent in English (spoken and written).</li>
<li>Strong problem-solving, analytical, and troubleshooting skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Ability to work in a team and adapt to changing priorities.</li>
</ul>
<b>Work Schedule:</b><br>
Shifts will be scheduled between 1:00 PM and 11:00 PM, with a total of 8 working hours per day.

IT Support Analyst - Helpdesk

Dolese Bros.

<div><div>The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.</div><div></div><div>
Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.</div><div></div><div>
Dolese Delivers:</div><ul><li>
Stable Foundation</li><li>
Treat with Respect</li><li>
Safe Environments</li><li>
Employee Focus</li></ul><div></div><div>
JOB SUMMARY</div><div></div><div><br>
The IT Support Analyst will work in conjunction with the Infrastructure Team and Help Desk to provide service and technical support to all Company locations throughout Oklahoma. This position is primarily responsible for providing support services to our remote locations but will also provide service and support at our main office.</div><div></div><div>
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS</div><ul><li>
Resolve technological problems of varying size and complexity with thoughtfulness and professionalism</li><li>
Collaborate with field locations to manage their support needs</li><li>
Perform Break/Fix repairs, recognize support trends, and implement solutions to fix core issues at assigned locations</li><li>
Field support calls from the Help Desk and provide remote support</li><li>
Communicate with end-users on a regular basis via ticket updates, emails, and calls</li><li>
Maintain, analyze, troubleshoot, and repair computer systems, hardware, computer peripherals, and testing solutions and develop approaches to prevent future problems</li><li>
Maintain onsite networks and devices including network switches, wireless, fiber cabling, Cat6 cabling, cable and rack management, and IoT devices</li><li>
Build relationships and a level of trust with fellow Dolese employees that work at remote locations</li><li>
Regular attendance at the worksite or assigned work location</li><li>
Other duties as assigned</li></ul><div></div><div>
QUALIFICATIONS</div><div><i>
Education &amp; Experience</i></div><ul><li>
High school diploma or GED required</li><li>
0 -5 years of experience in an IT Support or IT Field Support role</li><li>
Experience with Microsoft Products</li><li>
Experience with network topologies and data cabling (Cat6, Low Voltage, Fiber) (preferred)</li><li>
Experience with wireless solutions, antennas, point to point, and wireless security (preferred)</li><li>
Experience supporting Citrix/RDS Environments (preferred)</li><li>
Experience with VeloCloud, Sophos, Solarwinds, Intune, and Cisco Call Manager (preferred)</li></ul><div></div><div><i>
Knowledge, Skills &amp; Abilities</i></div><ul><li>
Must be available to be on the road most of the time assisting our field locations</li><li>
Must be a self-starter with a sense of urgency and a willingness to communicate openly with the team and customers</li><li>
High attention to detail with proven analytical and problem-solving skills</li><li>
Ability to work independently with advanced organizational and task prioritization skills</li><li>
Possess and maintain a valid driver&rsquo;s license and good driving record</li><li>
Excellent interpersonal skills and a positive attitude that fosters effective relationships</li><li>
Excellent verbal, written, and comprehension skills</li><li>
Must be able to work a flexible schedule including early mornings, nights, and weekends</li></ul><div></div><div>
PHYSICAL REQUIREMENTS</div><ul><li>
Lift, push, or pull objects of various dimensions up to 50 lbs. of weight frequently</li><li>
Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking</li><li>
Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects</li><li>
Ability to use hands and fingers to handle or feel</li><li>
Ability to verbally communicate, hear, and see</li></ul><div></div><div>
EEO Statement:</div><div>
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.</div></div>

IT Support Analyst - Field

Pike Corporation

<div><p><b>Position Summary </b>: This position will serve as the primary IT support liaison for their region. They will also assist other team members to complete demands of the business. Managing escalated incidents and request from the Service Desk and working with other departments within IT Operations. Assisting end users onsite or remotely with hardware and/or software inquiries. Configure and install IT hardware and software. Perform asset management including updates and reconciliation.
</p><p><b>Essential Functions:
</b></p><ul><li>Image, configure, and deploy all IT hardware, peripherals, mobile devices, and software for all Pike Employees.
</li><li>Support C-Level executives and VIP customers with their Corporate issued and personal devices. Fully support the AV equipment in the office and be available to help with ensuring Online meetings using the AV equipment proceed without issues.
</li><li>Troubleshoot and resolved all IT related incidents with cooperation from other departments within IT Operations
</li><li>Document support incidents in detail within the Help Desk ticketing system.
</li><li>Work with ITAM (Asset Management) to ensure an accurate inventory
</li><li>Coordinate and configure IT products and services for activities such as video conferencing, webinars, and conference room presentations, off site meetings.
</li><li>Works with onsite users to solve both application and connectivity issues on desktop, laptop, and mobile devices.
</li><li>Create, review, edit and share documentation to all team members.
</li><li>Researches, recommends, and implements solutions with direction from the Manager or team leader.
</li><li>Publish and review documents in the knowledge base to help assist team members
</li></ul><p><b>Requirements:
</b></p><ul><li>Associate&rsquo;s degree in computer science, Information Technology, and/or 4+ years of related <b>hands-on </b>experience.
</li><li>Must have experience supporting C-Level executives
</li><li>Active Directory administration experience
</li><li>Microsoft O365, Windows 10/11, and MDM experience
</li><li>Must be available to travel nationwide, up to 10% to support, setup, and dismantle supported office.
</li><li>Must be available to work non-traditional hours when required.
</li><li>Excellent customer service skills for a diverse customer base.
</li><li>Strong attention to detail with an emphasis on written and verbal skills.
</li><li>Takes initiative and works as a team player.
</li><li>Maintain a clean appearance and clean work area.
</li>Must be able to lift and carry 50lbs<br>
<li>
</li></ul><p></p><p><b>Preferred:
</b></p><ul><li>Intune and SCCM experience
</li><li>Microsoft certification(s) or CompTIA certification(s)
</li><li>Experience with Apple iPads and iPhones
</li><li>Experience supporting multiple locations
</li><li>Experience supporting C-level or VP Executives
</li><li>Experience supporting AV/Conference rooms
</li>Experience supporting printers/scanners<br>
<li>
</li></ul><p></p><p><b>Physical Demands:
</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
<br>
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle and feel; reach with hands and arms.
<br>
<br>
<b>Work Environment:
</b><br>
While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). The employee may be subject to one or more of the following atmospheric conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.<br>
<br>
<br>
</p><p><b>Competencies:
</b></p><ul><li>Strong interpersonal skills
</li><li>Excellent customer service skills
</li><li>Effective problem-solving skills
</li><li>Team oriented
</li><li>Self-motivated
</li>Solid work ethic<br>
<li>
</li></ul><p></p><p><b><i>EOE/Minorities/Females/Vet/Disabled
</i></b></p><div><p>NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.</p></div></div>

IT Support Analyst-ITSA

Clarivate

<div><div><div><p>In your role as an IT Service Desk Analyst, you will be part of a team dedicated to providing Clarivate colleagues with World Class Information Technology Support and Service. By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers.</p></div><p></p><div><p><b><br>
About You</b> (<b>Skills &amp; Qualification Required)</b></p></div><div><ul><li><p>
Associates degree or bachelor&rsquo;s degree in Computer or Equivalent combinations of education, work experience, and certification will be considered.</p></li></ul></div><div><ul><li><p>
Minimum 2 years&rsquo; experience working in a support/service capacity; preferably global IT organization, underlined by respective training certificates, but certificates are not mandatory.</p></li></ul></div><div><ul><li><p>
Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory)</p></li></ul></div><div><ul><li><p>
Experience in IT Service Management process and tools or experience.</p></li></ul></div><div><ul><li><p>
Knowledge/use of ITSM tools like Service Now a plus</p></li></ul></div><p></p><div><p><b>
It would be great if you also have&hellip;</b></p></div><div><ul><li><p>
Client focus and ownership driven - displays initiative and a proactive approach to work.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to be a collaborative team player.</p></li></ul></div><div><ul><li><p>
Flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident &amp; customer focused; good problem-solving skills with the ability to follow written and verbal instructions.</p></li></ul></div><div><ul><li><p>
Proven troubleshooting skills within a support environment including a strong commitment towards incident resolution, and solid understanding of foundational IT technical issues and relationships.</p></li></ul></div><div><ul><li><p>
Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Active Directory, VPN, Exchange, Salesforce, Teams, Outlook, Word, Excel, PowerPoint, TeamViewer, LucidChart, Microsoft SCCM, and Microsoft Office 365.</p></li></ul></div><p></p><div><p><b>
What will you be doing in this role?</b></p></div><div><ul><li><p>
Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.)</p></li></ul></div><div><ul><li><p>
Answer the Service Desk phones in a courteous and friendly manner following the specified IT procedures</p></li></ul></div><div><ul><li><p>
Ensure compliance to Clarivate&rsquo;s Incident Management process for every incident</p></li></ul></div><div><ul><li><p>
Identify, analyze and repair equipment failures, order and replace parts/material as needed.</p></li></ul></div></div><div><div><ul><li><p>
Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.</p></li></ul></div><div><ul><li><p>
Enter all calls/incidents/request/updates in ServiceNow, including detailed chronological information, in accordance with IT standards</p></li></ul></div><div><ul><li><p>
Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.</p></li></ul></div><div><ul><li><p>
Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate&rsquo;s IT standard processes in coordination with responsible IT service management.</p></li></ul></div><div><ul><li><p>
Create documentation and enhance the development of the Knowledge Base as required</p></li></ul></div><div><ul><li><p>
Prepare reports for trend analysis, improvement opportunities and performance metrics.</p></li></ul></div><div><ul><li><p>
Support implementation of new and/or improved IT processes following ITSM standards</p></li></ul></div><p></p><div><p><b><br>
About the Team</b></p></div><div><p>
You will be part of Clarivate&rsquo;s IT Service Desk team, operating across Bengaluru and Noida, providing 24x7 IT support to over 15,000 colleagues globally. The team serves as the first point of contact for IT-related incidents and requests, ensuring business continuity through reliable, efficient, and customer-centric service delivery.</p></div><p></p><div><p><b>
Hours of Work</b></p></div><div><p>
40 hours per week (Rotational shifts supporting 24x7 operations), permanent full-time position, hybrid work model.</p></div></div><p>
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p></div>

IT Support Services Analyst

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

Puredot.

<p>IT Analyst</p><p>US IT Process</p><p>Email marketing</p><p>Back office support</p><p>IT Operations and recruitment support</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Entry level IT Analyst

RLDatix

<div><p><b>Service Desk Analyst | Client Support | Riyadh | In-Office/Hybrid</b></p>
<p>
RLDatix (RLD) is on a mission to help raise the standard of care&hellip;everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.</p>
<p>
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare&hellip;every day.</p>
<p>
We&rsquo;re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.</p>
<h3 class="jobSectionHeader"><b>
How You&rsquo;ll Spend Your Time</b></h3>
<ul>
<li><p>Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.</p>
</li><li><p>Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.</p>
</li><li><p>Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.</p>
</li><li><p>Travel and collaborate with clients at their sites across the GCC &amp; MEA in order to provide crucial hypercare and go-live support.</p>
</li><li><p>Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.</p><br>
</li></ul><p></p><h3 class="jobSectionHeader"><b>What Kind of Things We&rsquo;re Most Interested in You Having</b></h3>
<ul>
<li><p>Minimum 1 year of experience in a technical support role or related experience.</p>
</li><li><p>Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.</p>
</li><li><p>In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.</p>
</li><li><p>Ability to travel frequently to client sites within GCC &amp; MEA.</p>
</li><li><p>Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.</p>
</li><li><p>A knack for working collaboratively within a globally dispersed support team.</p>
</li><li><p>Strong proficiency in English language, with Arabic language fluency preferred.</p>
</li></ul><p>By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.</p>
<p>
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.</p>
<p>
As part of RLDatix&rsquo;s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don&rsquo;t hesitate to send a note to accessibility@rldatix.com.</p>
<p>
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.</p></div>

Service Desk Analyst

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