it support analyst

DEVJI AURUM GOLD AND DIAMOND FACTORY WLL

<p><b>IT SUPPORT ANALYST</b></p><p><b>Key Responsibilities:</b></p><p>Install and set up hardware and software.</p><p>Manage network servers and IT tools.</p><p>Create accounts and set up workstations for users.</p><p>Monitor system performance and make sure everything meets company's needs.</p><p>Fix system issues and handle outages quickly.</p><p>Provide daily support to users.</p><p>Keep systems secure (manage access, backups, firewalls).</p><p>Upgrade systems with new versions and models.</p><p>Train staff on how to use new technologies.</p><p>Keep IT documentation, manuals, and policies up to date.</p><p>Manage IT equipment and track the budget.</p><p>Work with vendors and suppliers.</p><p><b>Requirements:</b></p><p>Bachelor's degree in IT, Computer Science, or a similar field. Certifications like MCSA or CCNA are a plus.</p><p>At least 3 years of experience in IT support.</p><p>Strong knowledge of Windows, Linux Server (DHCP, DNS, Active Directory) and networks (LAN, WAN).</p><p>Good understanding of system security and data backup/recovery.</p><p>Installation and troubleshooting of IT equipment like desktops, laptops, printers and other hardware devices.</p><p>Experience with ICT and ELV, AV systems like CCTV, access control, and IP phones, Audio Video Devices.</p><p>Good problem-solving skills and the ability to work independently.</p><p>Strong communication skills.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>IT SUPPORT: 4 years (Preferred)</li></ul>

IT Support Analyst

Moon Valley Nursery Inc

<div><h1 class="jobSectionHeader"><b>Job Summary
</b></h1><p>The IT Support Analyst is responsible for administering and performing Moon Valley Nurseries&rsquo; IT support functions. This includes the configuration and installation of user devices as well as working with various software, hardware, and peripherals including, but not limited to desktop computers, laptops, tablets, smartphones, voice over IP devices, printers, firewalls, network hardware, etc. The IT Support Analyst resolves issues for end users and troubleshoots hardware and software issues at our retail locations as well as the corporate office</p><p>
</p><h1 class="jobSectionHeader"><b>Key Duties and Responsibilities
</b></h1><ul><li>Provides maintenance, end-user support, and training for POS terminals, desktops, laptops, and related computing systems in our corporate offices and retail stores</li><li>
Identifies needs for technology upgrades or new systems</li><li>
Conducts equipment installation, moves, tracking, requisitions, and RMAs</li><li>
Trains employees on software and hardware operation best practices</li><li>
Communicates to users to help understand issues and effectively troubleshoot issues or requests submitted by end-users</li><li>
Ensures that all IT systems are in compliance with company policies as well as local, state, and federal laws and regulations</li><li>
Performs both in-person and remote end-user support</li><li>
Performs computer builds, upgrades, configuration, software installs, and virus removal if needed</li><li>
Conducts network diagnosis and maintenance of IP networks, DNS, DHCP, routing, and switching</li><li>
Escalates complex issues to appropriate IT staff</li><li>
Plans and conducts scheduled maintenance and upgrades</li><li>
Sets up accounts for new staff and ensures they know how to log in</li><li>
Documents all issues and work performed in our Jira Service Management System</li><li>
Creates documentation for standard processes</li><li>
Maintains records of software licenses</li><li>
Manages stock of equipment, components, consumables, and other supplies</li><li>
Travels to retail locations to install new hardware or replace faulty equipment</li><li>
Uses Mobile Iron mobile device management system to deploy, update, and track company-owned phones and tablets</li><li>
Participates in the on-call rotation to resolve issues that occur outside normal business hours</li><li>
Performs other duties and tasks as assigned</li></ul><h1 class="jobSectionHeader"><b>
</b></h1><h1 class="jobSectionHeader"><b>Qualifications: Knowledge, Skills &amp; Abilities
</b></h1><ul><li>Customer service experience in a call center or service industry environment</li><li>
Experience troubleshooting, analyzing, implementing, and evaluating IT systems</li><li>
Basic understanding of computer systems including hardware, software, and networking</li><li>
Ability to manage multiple projects and priorities</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work independently to complete tasks and meet established deadlines</li><li>
Valid driver&rsquo;s license and clean driving record</li></ul><h1 class="jobSectionHeader"><b>
</b></h1><p></p><h1 class="jobSectionHeader"><b>Education
</b></h1><p>Associate degree in technology or equivalent experience working with technology</p><p>
</p><p></p><h1 class="jobSectionHeader"><b>Physical requirements/Working Conditions
</b></h1><p>While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.</p><p>
</p><h1 class="jobSectionHeader"><b>OTHER
</b></h1><p>Subject to MVR and criminal background check (In accordance with applicable fair chance laws, rules, and regulations)</p><p>
</p><h1 class="jobSectionHeader"><b>About Us
</b></h1><p>Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. We are a drug free workplace.</p><p>
</p><p></p><p>#MVNOTHER</p></div>

ORW USA INC

<div><p>The IT Support Analyst is a technical contributor within the IT team responsible for independently diagnosing, troubleshooting, and resolving complex IT issues across a multi-location retail environment. The primary responsibility is to analyze, troubleshoot, and resolve issues end-to-end without reliance on scripted procedures or routine escalation. The role requires independent judgment, technical discretion, and advanced problem-solving skills to maintain operational continuity across retail location.</p><p>
</p><p><b>Duties &amp; Responsibilities:</b></p><p>
Independently diagnose and resolve complex hardware, software, networking, and application issues affecting retail operations</p><p>
Own incidents through resolution, avoiding unnecessary escalation by applying technical judgment and experience</p><p>
Analyze root causes of recurring issues and implement long-term corrective solutions</p><p>
Support mission-critical retail systems including POS, workstations, printers, and mobile devices</p><p>
Exercise discretion in determining troubleshooting approaches and remediation strategies</p><p>
Develop and maintain technical documentation, SOPs, and internal knowledge articles</p><p>
Collaborate with vendors and internal teams to resolve systemic or cross-functional issues</p><p>
Recommend system improvements, automation, and process enhancements</p><p>
</p><p><b>Required Qualifications</b></p><p>
Bachelor&rsquo;s degree in information technology, Computer Science, or related field preferred or relevant experience
</p><p>2+ years of experience in IT support or systems analysis beyond entry-level help desk</p><p>
Demonstrated ability to independently troubleshoot and resolve complex IT issues</p><p>
Strong knowledge of Windows operating systems and Microsoft 365</p><p>
Experience supporting retail IT environments</p><p>
Strong analytical, documentation, and communication skills</p><p>
</p><p></p><p><b>Work Environment:
</b></p><p>Office-based role supporting retail locations</p><p>
Occasional lifting of IT equipment (up to 25 lbs.)</p><p>
Standard business hours with possible participation in planned maintenance or issue resolution outside normal hours</p><p>
</p><p></p><p><b>ORW | 4WP is an EEO/AA - W/V/D/M and is proud of our diverse employee population. Employment offers include a requirement for successful completion of a background investigation. We use E-Verify to determine employment eligibility for all new employees. E-Verify is a joint effort among employers, the U.S. Social Security Administration (&ldquo;SSA&rdquo;) and U.S. Department of Homeland Security (&ldquo;DHS&rdquo;).</b></p></div>

Hotel Bennett

<div></div><div><div><h3 class="jobSectionHeader"><b>POSITION OBJECTIVE</b></h3></div><div></div><div><br>
Responsible for providing the highest standards of technical support service to hotel end-users, in-room and convention guests.</div><div><h3 class="jobSectionHeader"><b><br>
ESSENTIAL JOB FUNCTIONS</b></h3></div><br>
<ul><li>
Performs installation and maintenance of enterprise PCs, laptops, printers and scanners running in a hybrid Windows Active Directory/Cloud Entra/Intune environment.</li></ul><br>
<div></div><ul><li>
Knowledge of networking fundamentals to perform troubleshooting for PCs, peripheral and server connectivity, including switches and routers. Must have knowledge of latest MS Windows Operating Systems and MS software applications for installation and help desk support.</li></ul><br>
<div></div><ul><li>
Responsible for working alongside IT management and managed service providers to maintain and troubleshoot existing analog/digital telephone and networking cabling infrastructure throughout the property.</li></ul><div></div><div><br>
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:</div><br>
<div></div><ul><li>
Support the implementation and maintenance of on premises IoT systems tied to property operations and maintenance (assist engineering with in-room TV, connecting HVAC to Wi-Fi)</li><li>
Become a problem-solving and escalation point for hotel staff about technology and business issues.</li><li>
Manage all hardware and environment installations to company standards.</li><li>
Ensure necessary software and firmware updates to server and PCs are completed.</li><li>
Adding and maintaining login accounts, e-mail accounts, file access privileges.</li><li>
Instruct staff on computer software and hardware.</li><li>
Keeps immediate supervisor well informed of activates and recommends corrective actions.</li><li>
Manages network operations to include troubleshooting connectivity problems, adding/terminating users, assigning rights and access, resetting passwords, establishing e-mail addresses, assessing and reporting operational status.</li><li>
Assist associates in understanding and using technology.</li><li>
Responsible for troubleshooting workstations, networks, software applications, phones and other technologies.</li><li>
Backup all terminated user data archiving it onto DVD or CD ROMs.</li><li>
Assist in other duties as needed and directed.</li></ul><div></div><div><h3 class="jobSectionHeader"><b><br>
EDUCATION/EXPERIENCE</b></h3></div><div></div><div><h3 class="jobSectionHeader"><b><br>
REQUIREMENTS</b></h3></div><br>
<div><ul><li>
Must be able to speak, read, write and understand English.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.
</li><li>Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.</li><li>
Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.</li><li>
Ability to be resourceful, creative and maintain flexibility.</li></ul></div><div></div><div><h3 class="jobSectionHeader"><b><br>
PHYSICAL DEMANDS</b></h3></div><div></div><div><br>
<ul><li>
May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Walking outside between buildings will be required as well as driving between hotel and support sites as needed.</li><li>
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to lift up to 50lbs occasionally</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual activity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, phones, fax machines, photocopiers, dolly and other office equipment.</li></ul></div></div>

Calix

<div>The primary responsibility for this role will be to assist the Information Technology department with all aspects of technology as it relates to Calix. This includes, but is not limited to, user support, hardware setup, maintenance, and service, with a focus on assisting with network operations and troubleshooting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<div></div><div><div><div>
Responsibilities and Duties:</div></div><div><ul><li><div>
Provide a high level of customer service while supporting Calix team members in a fast-paced environment. Support includes, but is not limited to, laptops, mobile and data devices, cloud-based technologies</div></li></ul></div><div><ul><li><div>
Maintain incoming incidents and service requests by managing service desk ticketing system and personal queues</div></li></ul></div><div><ul><li><div>
Maintaining and troubleshooting of laptops, desktops, printers, mobile devices, etc.</div></li></ul></div><div><ul><li><div>
Support a variety of operating systems, software, email, infrastructure, and cloud-based technologies</div></li></ul></div><div><ul><li><div>
Hardware and software asset tracking and inventory management</div></li></ul></div><div><ul><li><div>
Provide on-site technical support at special events, e.g., executive speeches, press conferences, etc.</div></li></ul></div><div><ul><li><div>
Communicate and collaborate frequently with end users as well as with local, regional, and global support teams</div></li></ul></div><div><ul><li><div>
Document and update NetOps related instructions and procedures as required</div></li></ul></div><div><ul><li><div>
Process and troubleshoot NetOps related tickets; triage, troubleshoot, resolve tickets</div></li></ul></div></div><div><div><ul><li><div>
Escalate incidents to level 3 NetOps support when required including all necessary incident related information</div></li></ul></div><div></div><div><div><br>
Qualifications:</div></div><div><ul><li><div>
Post-secondary education in Technology or equivalent experience</div></li></ul></div><div><ul><li><div>
Minimum of 2 years&rsquo; experience in similar roles</div></li></ul></div><div><ul><li><div>
Experience in working with teams</div></li></ul></div><div><ul><li><div>
Experience troubleshooting Windows and MacOS, O365, cloud-based technologies</div></li></ul></div><div><ul><li><div>
Basic understanding of the TCP/IP networking stack, familiarity with DNS, DHCP, IPv4, IPv6 and other TCP networking fundamentals</div></li></ul></div><div><ul><li><div>
Experience in troubleshooting and resolving WiFi and wired network issues, including forwarding loops, packet loss, latency, IP address conflicts, 802.1x access control</div></li></ul></div><div><ul><li><div>
Experience with the following vendors, Zscaler, Aruba Wireless, Palo Alto Firewalls, Cisco (Route / Switching / Firewalls) a plus but not required</div></li></ul></div><div><ul><li><div>
Azure or AWS networking a plus but not required</div></li></ul></div><div><ul><li><div>
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area</div></li></ul></div><div><ul><li><div>
Basic skills in the following areas: hardware, software, cloud-based concepts and technologies, networking, and troubleshooting</div></li></ul></div><div></div><div><div><br>
Education, Certifications and Professional Licenses</div></div><div><ul><li><div>
Minimum 2-year degree or similar technical training and experience</div></li></ul></div><div><ul><li><div>
CompTIA Core or Net+ Certifications a plus</div></li></ul></div><div><ul><li><div>
CCNA qualification preferred</div></li></ul></div></div><div></div><div><div><div><br>
Key Competencies</div></div><div><ul><li><div>
Focus on excellent customer service and needs of the user community</div></li></ul></div><div><ul><li><div>
Displays self-starting attitude, resourcefulness, and professionalism</div></li></ul></div><div><ul><li><div>
Reliable and cooperative team player; displays consideration and respect for others</div></li></ul></div><div><ul><li><div>
Displays tact, patience, and the ability to handle stressful situations</div></li></ul></div><div><ul><li><div>
Ability to follow established procedures/standards</div></li></ul></div><div><ul><li><div>
Demonstrates competence and character that inspires trust</div></li></ul></div><div><ul><li><div>
Communicates effectively with the management groups and staff</div></li></ul></div><div><ul><li><div>
Demonstrates strong ability to identify, analyze and solve problems</div></li></ul></div><div><ul><li><div>
Able to respect all Calix information as personal and confidential</div></li></ul></div><div><ul><li><div>
Focused on continuous learning to further IT knowledge and career development</div></li></ul></div><div><ul><li><div>
Ability to work independently as well as in a team environment</div></li></ul></div><div><ul><li><div>
Excellent oral and written English, clear communication</div></li></ul></div></div></div><div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at <div>talentandculture@calix.com</div>.</div><div></div><div>
Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We&rsquo;re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.</div><div></div><div>
This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow.</div><div></div><div><br>
If you are a person with a disability needing assistance with the application process please:</div><ul><li><div>
 Email us at <div>calix.interview@calix.com</div>; or</div></li><li><div>
Call us at +1 (408) 514-3000.</div></li></ul><div></div><div>
Calix is a Drug Free Workplace.</div></div></div></div></div></div><div></div>

IT Support Analyst I

Airbus

<div><p>Airbus U.S. Space &amp; Defense, Inc offers advanced solutions to meet the most complex U.S. defense, security, space, and intelligence requirements. Celebrating over 50 years in the US, we remain a trusted government partner, leveraging world-class satellite, laser communication, rotor and fixed wing solutions to help our national security, defense and space focused customers meet their missions.</p><p><br>
Airbus U.S. looks to employ a commitment driven team, dedicated to enabling our customer's mission success. We are committed to maintaining a diverse and inclusive work environment and a welcoming and engaging staff. With competitive compensation and superior employee benefits, as well as a commitment to fostering individual career growth, Airbus U.S. is the place where top talent wants to work.</p><p><b>
Position Summary</b></p><p>
Responsible for providing world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling.</p><p><b>
Responsibilities</b></p><ul><li>
Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.</li><li>
Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).</li><li>
Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.</li><li>
Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.</li><li>
Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.</li><li>
Assist users with password resets and account lockouts, maintaining a secure password reset process.</li><li>
Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.</li><li>
Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise.</li><li>
Windows Device Management:</li><li>
Configure new employee devices with necessary software, accounts, and security settings.</li><li>
Maintain and deploy standardized system images for consistent configuration across devices.</li><li>
Keep device drivers updated to ensure optimal performance and security.</li><li>
Apply critical Windows updates and security patches in a timely manner.</li><li>
Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.</li><li>
Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.</li><li>
Maintain an inventory of network printers and toner cartridges.</li><li>
Maintain accurate records of all IT hardware and peripherals.</li><li>
Track device lifecycles and schedule replacements.</li><li>
Coordinate secure data wiping and proper disposal of retired hardware.</li><li>
Implement eco-friendly recycling practices for obsolete equipment.</li></ul><p><b>
Qualifications</b></p><p><b>
Education:</b></p><p>
Bachelor's degree in Computer Science from an accredited college/university or equivalent experience.</p><p><b><br>
Experience:</b></p><ul><li>
3 - 5 years of desktop support experience in a business or corporate environment.</li><li>
Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.</li><li>
Experience with network printers.</li></ul><p><b>
Skills and Abilities:</b></p><ul><li>
Excellent customer service and communication skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong problem-solving and analytical skills.</li><li>
Demonstrates a customer orientation; strength in analytical, math, and reasoning skills.</li><li>
Competent in the latest Windows and Microsoft Office suite of products.</li><li>
Demonstrated ability to prepare and maintain documentation.</li><li>
Demonstrated ability to provide advanced desktop hardware and software support.</li><li>
Understanding of HTTP, TCP/IP, and related protocols.</li></ul><p><b>
Travel:</b></p><ul><li>
10% Domestic and International</li><li>
Active U. S. Passport strongly preferred.</li></ul><p><b>
Citizenship:</b></p><ul><li>
Must be U.S. Person under ITAR regulations.</li></ul><p><b>
Clearance:</b></p><ul><li>
Eligibility to receive a DoD SECRET clearance preferred.</li></ul><p><b>
Working conditions/physical effort</b></p><ul><li>
Willingness to work flexible hours.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Onsite: 90%</li><li>
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings throughout the business day and after hours as required.</li><li>
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms throughout the business day and after hours as required for meetings, telecons, telephone.</li><li>
Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily.</li><li>
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment throughout the business day and after hours as required.</li><li>
Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.</li><li>
Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.</li><li>
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools, occasional.</li><li>
Sitting: able to sit for long periods of time in meetings, working on computer. 80% of time in meetings and computer work station.</li><li>
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, rarely</li><li>
Standing: able to stand for discussions in offices, conducting presentations or on production floor.</li><li>
Travel: able to travel independently and at short notice, 10% domestic/international for proposal coordination.</li><li>
Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces across campus.</li></ul><p><b><i><br>
Equal Opportunity:</i></b><i> Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
</i></p><p><i>As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.</i></p><p><i>
By submitting your resume or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.</i></p><p><i>
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.</i></p><p><i>
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to HR@airbusus.com.</i></p><p><i><br>
www.airbusus.com</i></p></div>

IT Systems Support Analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job Summary
</b></p><p>We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.<br>
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

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