it support consultant

Kaiser Permanente

<div><div><b>Job Summary:</b></div><br>
<br>
<p>The individual contributor is primarily responsible for providing first level support to resolve problems with network/telephony products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors under the guidance of more senior team members.</p><div><b><br>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Completes work assignments by following procedures and policies, and using data and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities; and escalating issues or risks as appropriate.</li><br>
<li>Pursues self-development and effective relationships with others by sharing information with coworkers and customers; listening and responding to performance feedback; acknowledging strengths and weaknesses; and adapting to and learning from change, difficulties, and feedback.</li><br>
<li>Follows procedures for incident escalation and notification to leadership.</li><br>
<li>Follows standard operating procedures.</li><br>
<li>Provides first level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).</li><br>
<li>Supports efforts to analyze and prioritize incoming requests and alerts.</li><br>
<li>Supports troubleshooting efforts in conjunction with customer to identify routine problems.</li><br>
<li>Escalates routine problems, as necessary, to appropriate resource (e.g., support team, vendor).</li><br>
<li>Supports tracking and documentation of details of problems, status of service requests, and resolutions.</li><br>
<li>Reviews information (e.g., procedures, installation, configuration) related to new technology.</li><br>
<li>Provides the knowledge repository for routine technical support.</li><br>
<li>Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).</li><br>
<li>Supports the documentation of workarounds for problem records and changes to proactive processes.</li><br>
<li>Resolves non-complex problems under the guidance of others.</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><br>
<li>Associates degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum one (1) year IT experience OR Microsoft certification (e.g., A+, MCP, MCSE, etc.) related to IT support.</li></ul><div><br>
<b>Additional Requirements:</b></div><div><b><br>
Preferred Qualifications:</b></div><br>
PrimaryLocation : California,Sacramento,855 Howe PACE Administration<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-IT-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Information Technology<br>
Department : KPIT ADMIN - ITO CESM ECS NET TEL - 9601<br>
Travel : Yes, 10 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

IT Support & Operations Consultant I, Network/Telephony

Capgemini

<div><div><div><p>Cairo</p><div>
Tool Admin Support - Consultant</div><p>
</p></div></div><p></p><div><div><div><div><div><div><div><div><div>Job Description</div></div><div><p>
The tools administration support is responsible for the day-to-day management and optimization of the SAP Fieldglass system within the organization. This role involves possessing a broad and detailed level of knowledge of all aspects of the SAP Fieldglass VMS solution, including basic knowledge of interfaces between SAP Fieldglass VMS and GFS, GDH, R2D2, Corporate Directory, SAM-IVALUA, Power BI, SAP S4 Hana, etc.</p><p>
The position also entails monitoring application performance by tracking, prioritizing and managing support for incidents and performing root cause analysis for recurring issues and suggest corrective actions.</p><p>
This role is expected to participate in supporting integration efforts with other streams, assist in the development and deployment of customizations and enhancements to the application, participate in global projects related to SAP Fieldglass VMS, including upgrades, migrations, and new implementations. Also, coordinate with cross-functional teams to ensure project deliverables and timelines are met.</p><p>
</p><p>Specifically, you will be required to:</p><ul><li>
Provide all users with quality support and service.</li><li>
Follow-up and handling of users&rsquo; requests.</li><li>
Follow-up of anomalies and corrections.</li><li>
Management of incidents and emergencies.</li><li>
Application monitoring and alert management.</li><li>
Training of users on the different applications of the perimeter.</li><li>
Maintain an up-to-date knowledge base and share it with international teams.</li><li>
Providing analytical consultancy and support to the local administrators on the SAP Fieldglass VMS solution at a global scale.</li><li>
Provide consultancy on regional and local solution requests for minor enhancements to SAP Fieldglass solution. E.g. creation of new custom fields, changes to existing reports, updating application features.</li><li>
Serve as the subject matter expert for the current subcontracting process, ensuring that the Support Team adheres to established procedures and best practices.</li><li>
Oversee global access management for the Vendor Management System (VMS), including the administration of access to global reports, coordination of Capgemini reports published to suppliers, and comprehensive access control management.</li><li>
Proactively engage in business meetings to remain informed and aligned with updates and enhancements to the VMS application, including change requests and ongoing project discussions.</li></ul><p>
</p><p>Required Skills/Abilities:</p><ul><li>
Excellent verbal and written communication skills.</li></ul><ul><li>
Ability to drive and get people onboarded.</li><li>
Analytical with strong attention to detail.</li><li>
Excellent time management skills.</li></ul><ul><li>
Ability to prioritize tasks and to escalate them when appropriate.</li><li>
Proficient with Microsoft Office Suite or related software.</li></ul><ul><li>
Excellent in VMS application and it&rsquo;s interfaces</li><li>
Adaptability and continuous learning</li><li>
Excellent analytical and reporting skills</li><li>
Continuous improvement focused</li></ul><p>
</p></div></div></div></div></div><div><div><div><div><div>Ref. code</div><div>
431672-en_US</div></div><div><div>
Posted on</div><div>
05 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Procurement</div></div></div></div></div></div></div></div></div><p></p>

Tool Admin Support - Consultant

TechnoSys

<p>We are looking for a dedicated Functional Support Consultant to join our team. This role is ideal for a professional who understands both core accounting principles and how to navigate financial software systems to solve client problems effectively.</p><p>Role Summary</p><p>You will be the backbone of our financial module support, providing first and second-level assistance. Your goal is to ensure our clients' accounting workflows&mdash;from daily vouchers to year-end closing&mdash;are seamless and accurate.</p><p>Key Responsibilities:</p><p>Technical &amp; Functional Support: Provide L1 &amp; L2 support for Accounting &amp; Finance modules; troubleshoot issues in financial entries, account configurations, and system errors.</p><p>User Guidance: Guide users on best practices for Chart of Accounts, Journals, Payables, Receivables, and bank reconciliations.</p><p>Financial Reporting: Assist clients in resolving issues related to ledgers, payroll entries, and generating accurate financial reports.</p><p>Collaboration: Work closely with the development team to report bugs, suggest system enhancements, and resolve complex technical hurdles.</p><p>Training &amp; Testing: Conduct user training sessions for new features and perform rigorous testing of financial workflows before system deployment.</p><p>Financial Closing: Support clients through the critical month-end and year-end financial closing processes.</p><p>Requirements:</p><p>Education: Minimum B. Com (M. Com, MBA Finance, or ACCA/CMA part-qualified candidates are also encouraged to apply).</p><p>Experience: [Enter Years, e.g., 1&ndash;3 years] of experience in ERP support, software consultancy, or a core accounting role.</p><p>Core Knowledge: Strong grip on Double-Entry Bookkeeping and Financial Reporting standards.</p><p>Soft Skills: Ability to explain technical accounting configurations to non-technical users clearly.</p><p>Efficiency: Proven ability to manage and close support tickets within defined timelines.</p><p>What We Offer:</p><p>Market-competitive salary.</p><p>A professional environment that encourages career growth.</p><p>Exposure to diverse financial workflows and ERP technologies.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Functional Support Consultant (Accounting & Finance)

Baptist Memorial Health Care

<div><p><b>Overview</b>
</p><p><b>Job Summary</b></p><p>
The Lead Consultant serves as the strategic owner for assigned Oracle Cloud HCM module(s), partnering with business leaders to align system capabilities with business needs.</p><p><b>
Responsibilities</b></p><ul>
<li>Own module strategy, roadmap, and change management.</li>
<li>Partner with HR leaders to translate business needs into scalable Oracle solutions.</li>
<li>Lead quarterly update adoption and regression testing strategy.</li>
<li>Mentor junior consultants and set functional best practices.</li>
<li>Drive module-related cross-functional projects, cyclical process, and enhancements.</li>
<li>Provide Level 2+ functional support and escalations for assigned module(s).</li>
<li>Provide input into reporting and analytic needs based on HCM data and processes.</li>
<li>Engage in Oracle and industry communities and leverage available training, documentation, and forums to share ideas and increase working knowledge. Influence Oracle roadmap by submitting and voting on ideas.</li>
<li>Other duties as assigned</li>
<li>Subject matter expert in assigned module(s).</li></ul><p><b>
Specifications</b></p><p><b>
Experience</b></p><p><b>
Minimum Required</b></p><ul>
<li>5+ years in HCM systems leadership, with deep Oracle Cloud HCM experience in assigned module(s) or 3+ years Oracle Cloud HCM experience in assigned module(s).</li></ul><p><b>
Preferred/Desired</b></p><ul>
<li>3+ years Oracle Cloud HCM experience in assigned module(s) preferred.</li></ul><p><b>
Education</b></p><p><b>
Minimum Required</b></p><ul>
<li>Bachelor&rsquo;s degree in human resource, business, computer science, or healthcare or equivalent experience.</li></ul><p><b>
Preferred/Desired</b></p><ul>
<li>Master&rsquo;s degree in human resource, business, computer science, or healthcare or equivalent experience.</li></ul><p><b>
Training</b></p><p><b>
Minimum Required</b></p><p><b>
Preferred/Desired</b></p><p><b>
Special Skills</b></p><p><b>
Minimum Required</b></p><ul>
<li>Proven history leading module ownership and projects. Excellent communication and leadership abilities. Strong skillset in business analysis and Agile methodology, with a focus on driving iterative improvements and stakeholder value. Proven experience leading and contributing to cross-functional projects. Experience planning, executing, and supporting unit, regression, and user acceptance testing to ensure system functionality, quality, and alignment with business requirements.</li></ul><p><b>
Preferred/Desired</b></p><p><b>
Licensure</b></p><p><b>
Minimum Required</b></p><p><b>
Preferred/Desired</b></p><ul>
<li>Oracle Cloud HCM Certifications preferred</li></ul></div>

Consultant-FIN Support Lead

Era Projects

<p><b>Job Description</b></p><p>We are seeking a <b>skilled and proactive IT Support Specialist</b> to provide technical assistance and ensure the smooth operation of our company&rsquo;s IT systems and infrastructure. The ideal candidate should be <b>currently residing in Bahrain and available for immediate joining</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>technical support to employees</b> for hardware, software, and network issues</li><li>Install, configure, and maintain <b>computer systems, printers, and other IT equipment</b></li><li>Troubleshoot system and network problems and resolve technical issues promptly</li><li>Manage user accounts, permissions, and access controls</li><li>Support operating systems such as <b>Microsoft Windows</b> and other workplace applications</li><li>Install and maintain software including <b>Microsoft Office</b> applications</li><li>Monitor and maintain company networks, internet connectivity, and system security</li><li>Perform regular <b>system updates, backups, and maintenance</b></li><li>Document IT issues, solutions, and support activities</li><li>Assist in implementing new technologies and IT solutions</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li><li><b>2&ndash;4 years of experience in IT support or technical support roles</b></li><li>Strong knowledge of <b>hardware, networking, and operating systems</b></li><li>Experience troubleshooting desktops, laptops, printers, and network devices</li><li>Good understanding of <b>LAN/WAN networks and basic cybersecurity practices</b></li><li>Strong problem-solving and communication skills</li><li><b>Must be currently residing in Bahrain</b></li><li><b>Immediate joiners preferred</b></li></ul><p><b>Preferred Skills</b></p><ul><li>Experience with <b>IT helpdesk systems and ticketing tools</b></li><li>Familiarity with <b>network configuration and troubleshooting</b></li><li>Basic knowledge of <b>server administration and cloud services</b></li></ul><p>Job Types: Full-time, Permanent</p>

IT SUPPORT SPECIALIST

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Intern/Trainee
<p></p><p><b>Job Description &amp; Summary
</b></p>Junior consultant role designed for fresh graduates eager to learn SAP SuccessFactors and grow into full-fledged consultants. The role involves supporting configuration activities, testing, documentation, and stakeholder communication with clients. It also focuses on building core consulting capabilities, expanding both functional and technical knowledge, and developing a long‑term career path as an SAP SuccessFactors Consultant.
<p></p><p><b>Job Responsibilities
</b></p><ul><li><div>Strong commitment to completing the structured learning journey, investing the necessary effort to accelerate development and fast‑track readiness for a consultant role.
</div></li><li><div>Support SF configuration, testing, and documentation.
</div></li><li>Assist in client workshops and meetings .
</li><li>Prepare materials: workbooks, test scripts, and training content.
</li><li>Contribute to post&ndash;go-live support and issue resolution.
</li><li>Collaborate with ETIC and cross-functional SAP teams.
</li><li>Engage in structured learning plans, on-the-job coaching, and continuous skills development to grow into a full consultant role.
</li><li>Research and explore new SF modules and HR tech best practices to expand solution knowledge.
</li></ul><p><b>Requirements
</b></p><ul><li><div>Fresh graduate in Business Informatics, Computer Science, Business Administration - HR major, Management Technology, or similar.
</div></li><li><div>Strong analytical, presentation and communication skills.
</div></li><li>Interest in HR tech / SAP SuccessFactors.
</li><li>HR/IT internships or academic exposure preferred.
</li><li>Eagerness to learn, grow, and pursue a consulting career within SAP SuccessFactors.
</li></ul><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p><p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>Yes
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, SAP SuccessFactors Graduate Program

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Intern/Trainee
<p></p><p><b>Job Description &amp; Summary
</b></p>Junior consultant role designed for fresh graduates eager to learn SAP SuccessFactors and grow into full-fledged consultants. The role involves supporting configuration activities, testing, documentation, and stakeholder communication with German‑speaking clients. It also focuses on building core consulting capabilities, expanding both functional and technical knowledge, and developing a long‑term career path as an SAP SuccessFactors Consultant.
<p></p><p><b>Job Responsibilities
</b></p><ul><li><div>Strong commitment to completing the structured learning journey, investing the necessary effort to accelerate development and fast‑track readiness for a consultant role.
</div></li><li><div>Support SF configuration, testing, and documentation.
</div></li><li>Assist in client workshops and meetings (German-speaking).
</li><li>Prepare materials: workbooks, test scripts, and training content.
</li><li>Contribute to post&ndash;go-live support and issue resolution.
</li><li>Collaborate with ETIC and cross-functional SAP teams.
</li><li>Engage in structured learning plans, on-the-job coaching, and continuous skills development to grow into a full consultant role.
</li><li>Research and explore new SF modules and HR tech best practices to expand solution knowledge.
</li></ul><p><b>Requirements
</b></p><ul><li><div>Fresh graduate in Business Informatics, Computer Science, Business Administration - HR major, Management Technology, or similar.
</div></li><li>Fluent German speaker (must-have).
</li><li><div>Strong analytical, presentation and communication skills.
</div></li><li>Interest in HR tech / SAP SuccessFactors.
</li><li>HR/IT internships or academic exposure preferred.
</li><li>Eagerness to learn, grow, and pursue a consulting career within SAP SuccessFactors.
</li></ul><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p><p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>Yes
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, SAP SuccessFactors Graduate Program (German Speaker)

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