it support engineer

Zahr Freighters

<div>Zahr Freighters is looking for a skilled and solution-oriented IT Support Engineer to join our growing team in Dubai. This role is ideal for a technically proficient professional who can ensure the smooth functioning of IT systems, provide timely technical support, and maintain secure network infrastructure within a fast-paced freight and logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems promptly.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Ensure data security, backup, and recovery processes are in place.</li>
<li>Support ERP and logistics management software operations.</li>
<li>Maintain IT documentation and system inventory records.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
<li>Ensure compliance with company IT policies and cybersecurity standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration.</li>
<li>Strong knowledge of Windows operating systems and networking fundamentals.</li>
<li>Familiarity with firewall configuration, antivirus management, and data backup systems.</li>
<li>Experience supporting ERP or freight management systems is an advantage.</li>
<li>Proficiency in troubleshooting hardware and software issues.</li>
<li>Good communication and problem-solving skills.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong analytical and troubleshooting abilities</li>
<li>Attention to detail and system accuracy</li>
<li>Ability to prioritize tasks and manage multiple requests</li>
<li>High level of integrity and data confidentiality</li>
<li>Team-oriented with a proactive mindset</li>
</ul>
At Zahr Freighters, we understand that reliable IT infrastructure is critical to operational success. This IT Support Engineer position in Dubai offers an excellent opportunity to contribute to a dynamic freight company while advancing your technical expertise in a supportive and growth-focused work environment.</div>

IT Support Engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>PC &amp; Laptop Hardware troubleshooting</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 9:00AMAM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

SmartHCM

Job Summary: The IT Support Engineer will provide technical support to end-users and assist in maintaining the company&rsquo;s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, as well as implementing IT solutions in accordance with company policies.Key Responsibilities:&middot; Provide Level 1 support to end-users for laptops, desktops, printers, scanners, and operating systems.&middot; Provide Level 2/3 support and troubleshooting to resolve complex technical issues.&middot; Assist in the administration and maintenance of IT infrastructure, including Windows/Linux servers, networks, and security systems.&middot; Install and configure operating systems (OS) and software as per company SOPs.&middot; Perform system modifications, patches, and updates as needed.&middot; Work within established configuration and change management policies to ensure proper approvals and success of infrastructure changes.&middot; Diagnose and resolve hardware, software, and network-related issues, both remotely and on-site.&middot; Hands-on experience with Linux, Windows, Bash, and PowerShell scripting.&middot; Collaborate with the company&rsquo;s security team to implement security tools, policies, and procedures.&middot; Liaise with vendors and other IT personnel for problem resolution.&middot; Possess knowledge of client/server database applications.&middot; Maintain documentation and reports on technical issues and solutions.&middot; Report directly to the Senior IT staff.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience).&middot; Proven experience in IT support or related technical roles.&middot; Strong knowledge of Windows and Linux operating systems, networking protocols, and office productivity software.&middot; Excellent problem-solving and troubleshooting skills.&middot; Strong communication and interpersonal skills.&middot; Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.. Salary Package: Market competitive and negotiable based on experience.How to Apply?Send your CV to mehak.mumtaz@smarthcm.cloud with the subject line or apply directly on Indeed!Job Type: Full-timeWork Location: In person

Black Swan business set up services

We&rsquo;re Hiring &ndash; IT Support &amp; Automation Specialist | Black Swan GroupBlack Swan Group is looking for a skilled IT Support &amp; Automation Specialist to manage and support the IT infrastructure across our team and group companies.If you&rsquo;re passionate about technology, problem-solving, and automation, this is a great opportunity to grow with a fast-growing business group in Dubai.Role Overview: The candidate will be responsible for handling day-to-day IT operations, system support, and developing automation solutions to improve business efficiency.Key Responsibilities:<ul><li>Software installation, configuration, and troubleshooting</li><li>Hardware support for desktops, laptops, printers, and devices</li><li>Network setup, monitoring, and issue resolution</li><li>IT support for multiple group companies</li><li>Website development and maintenance</li><li>Workflow automation and system optimization</li><li>Zoho development (CRM, Creator, Flow, automation workflows)</li><li>Database management and reporting</li></ul>Technical Skills Required:<ul><li>SQL &amp; Python</li><li>Zoho Developer experience (mandatory)</li><li>Basic web development knowledge (HTML/CSS/JavaScript preferred)</li><li>Network administration and troubleshooting</li><li>Experience in IT support across multiple users/locations</li></ul>Location: Dubai, UAE Employment Type: Full-Time Immediate joiners preferredJob Type: Full-time

Mondia Group

<div>The Senior IT Support Engineer is responsible for delivering high-level technical support to office users, ensuring the smooth and efficient operation of IT systems. This role involves troubleshooting hardware and software issues, providing timely assistance to users, maintaining office IT infrastructure, and contributing to the continuous improvement of IT services. The Senior IT Support Engineer will also play a key role in mentoring junior team members and implementing best practices to enhance the organization's technical capabilities 
Following the ITIL process, the Senior IT Support Engineer reports to the Head of IT Service Delivery &amp; Governance and collaborates closely with other IT Support Engineers across various office locations 
Requirements
Roles and Responsibilities:<ul><li>
Provide prompt and effective IT support to office users, diagnosing and resolving hardware, software, and network issues</li><li>
Respond to service requests via ticketing systems or in person, ensuring issues are addressed within agreed Operating Level Agreements (OLAs).</li><li>
Assist with setting up new workstations, including hardware and software installations, configurations, and updates</li><li>
Ensure all office IT equipment (computers, printers, etc.) is maintained and functioning correctly</li><li>
Ensure that office systems adhere to security protocols and best practices, including antivirus updates, software patches, and network security</li><li>
Managing onboarding and offboarding procedures from an IT perspective</li><li>
Maintain accurate records of IT assets, configurations, and network architecture</li><li>
Document troubleshooting procedures, resolutions, and system configurations to create a knowledge base for future issues</li><li>
Assist in IT projects such as hardware upgrades, software deployments, and system migrations</li><li>
Coordinate with external vendors and service providers to ensure the delivery of IT services and support</li></ul>
Technical Competencies/Skills:<ul><li>
Advanced knowledge of both Windows and macOS operating systems, including installation, setup, configuration, updates, and comprehensive user support</li><li>
Strong knowledge and hands-on experience with Microsoft Windows workstations and the Microsoft Office 365 suite, including administration of accounts, email, and collaboration tools</li><li>
expertise in hardware troubleshooting, network connectivity, and peripheral device support (printers, scanners, etc.)</li><li>
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, etc.) with the ability to troubleshoot and resolve network connectivity issues, both wired and wireless. Knowledge of basic network configurations (routers, switches, firewalls)</li><li>
Proficient in implementing and maintaining IT security protocols, including antivirus/anti-malware solutions, software patches, firewall configurations, and network security best practices</li><li>
Expertise in tracking and managing IT assets, including hardware inventory, software licenses, and network configurations. Ability to maintain detailed records to ensure compliance and optimal resource utilization</li><li>
Experience managing user accounts, permissions, and groups within Active Directory, Microsoft Azure AD, or other identity management platforms. Strong grasp of single sign-on (SSO), multi-factor authentication (MFA), and access controls.</li></ul>
Benefits<ul>
<li>
Opportunity to work for a dynamic international company with a flat hierarchical structure, where your voice matters and your impact is seen.</li>
<li>The company will contribute up to EUR 25 per month towards staff perks</li>
<li>A company bonus scheme applicable as per the bonus scheme rules</li>
<li>EUR equivalent salaries paid in EGP</li></ul></div>

Senior IT Support Engineer

Automation X

Job Description: Technical Support Associate (Intern, Fresher, Part-Time &amp; Full-Time) Location: [Rawalpindi] / Remote-Hybrid Options Available Positions Available: Intern, Part-Time, Full-Time (Entry-Level/Fresher) Department: Customer &amp; Technical Success About Us: At our Company , we believe in building technology for people, supported by people. Our mission is to demystify tech and provide exceptional human support. We understand that the journey to a successful tech career isn't always a straight line. That&rsquo;s why we invest in potential, passion, and a willingness to learn. We are building our support team not just with experienced professionals, but with individuals at the very start of their journey. If you love technology, enjoy solving puzzles, and want a role where your growth is actively nurtured, you&rsquo;ve found the right place. The Opportunity &ndash; More Than Just a Job: This is a unique launchpad role designed for those ready to start their career in tech. Whether you're a student, a recent graduate, someone changing careers, or have faced hurdles in traditional tech interviews, we provide the structured environment, tools, and mentorship to help you succeed. You will receive comprehensive, hands-on training in both technical skills and professional communication. Who You Are: &middot; You are passionate about technology but may lack formal experience or have found technical interviews challenging. &middot; You are a natural problem-solver who enjoys helping others. &middot; You might be great with hardware, troubleshooting your own devices, or helping friends/family with tech issues, but haven't had the chance to prove it in a professional setting. &middot; You are eager to learn, coachable, and ready to be part of a supportive team. &middot; You may be an intern seeking real-world experience, a fresher looking for your first break, or someone seeking a flexible part-time or full-time role in tech. Key Responsibilities: &middot; Provide first-level technical support to our customers via email, chat, and phone. &middot; Diagnose and troubleshoot basic technical issues related to software, hardware, and networks. &middot; Document customer interactions and solutions clearly in our ticketing system. &middot; Escalate complex issues to senior team members with detailed notes. &middot; Learn and utilize our internal knowledge base and tools. &middot; Contribute to building our community help resources. What We Provide (Our Commitment to You): &middot; Intensive Skill-Building Training: A structured 4-week onboarding program covering technical fundamentals, our products, and core professional competencies. &middot; Interview &amp; Communication Coaching: Regular workshops focused on effective communication, scenario-based problem-solving, and how to articulate your technical knowledge confidently&mdash;skills that are valuable for life. &middot; Mentorship &amp; Shadowing: Paired with a senior support engineer for real-time guidance and feedback. &middot; Clear Growth Path: Defined pathways to advance to higher-level technical support, specialist, or engineering roles within the company. &middot; Supportive Environment: A team culture where questions are encouraged, and no issue is too small. Requirements: &middot; A high school diploma or equivalent is required; pursuing or holding a degree in IT, Computer Science, or related field is a plus, but not mandatory. &middot; Basic understanding of operating systems (Windows, macOS, Android, iOS). &middot; Strong customer service orientation and patience. &middot; Excellent verbal and written communication skills in English. &middot; The ability to learn new technologies quickly. &middot; A reliable internet connection and home workspace for remote roles. Bonus Points (Nice-to-Have, Not Required): &middot; Familiarity with help desk software (e.g., Zendesk, Freshdesk). &middot; Basic knowledge of networking concepts (TCP/IP, DNS, routers). &middot; Any prior informal tech support experience (for friends, family, or a school club). How to Apply: If you&rsquo;ve been looking for a role that values your potential and invests in your growth, we want to hear from you. Please submit your resume and in your cover letter, tell us about a time you solved a technical problem for someone else. What was the problem, and how did you figure out the solution? A-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Types: Full-time, Part-time, Temporary, Contract, Internship, Fresher Contract length: 24 monthsPay: From Rs50,000.00 per monthWork Location: In person

IT Tech Support Engineer

Bisma Group

Company Overview:AUA Solutions is an IT Enabled B2B data company, providing outsourced data management and database software consultancy services to companies in US/Canada and worldwide looking for back-office support with their business-to-business sales, marketing and recruitment related lead generation and prospecting activities. Formed in year 2006, Our service offerings include but are not limited to B2B targeted email &amp; contact list development, demand lead generation, software customization, digitization &amp; data entry, CRM/system data cleansing and verification, data append &amp; enrichment, database phone validation, online data collection, as well as other web-based back-office data functions that support and complement the B2B sales, marketing, admin, compliance and recruiting efforts of our global clients. AUA Solutions is ranked among Pakistan&rsquo;s Top 100 IT &amp; IT Enabled Services Exports companies by Pakistan Software Export Board (IT &amp; Telecom Ministry).Job Description:We are currently seeking young, highly charged, detail-oriented professionals for our IT &amp; Network division. Suitable candidates will be required to manage the division with minimum supervision, maintain and manage the server, assist with troubleshooting and etc.&middot; Minimum 1 years of working experience in a Software House /BPO / IT and Networks is a MUST.&middot; Familiarity with VOIP(Asterisk-Freepbx/Elastix) Cisco Router/Switches, Linux, TMG, PFSense etc.&middot; Ability to manage and maintain MS Windows Server 2008-12-16-19.&middot; Knowledge of major user software installation and troubleshooting as well as hardware and peripherals. &middot; Knowledge of TCP/IP, SIP, RDP, H.323, VLAN, Virtualization (VMware, ESXI, Vsphere, hyper-V). &middot; Experience with IP Telephony, Disaster Recovery, Network Security .&middot; Ability to read, write, communicate, speak and comprehend English&middot; BCS, BSc, BE, BS, Btech, BSTE, MIS, Microsoft / Cisco /Linux Certified with 4-year college degree preferred.&middot; Preference will be given to applicants with prior BPO or IT company experience&middot; May be required to work from home once in a while&middot; MUST have PC and internet connectivity at homeSkills Required:&middot; VOIP (Asterisk-Freepbx/Elastix), Microsoft Servers, Cisco, Linux, Proxy ServersJob Compensation &amp; Other Details Bonus: Annual Bonus (performance-based) Increments: After every 6 months, based on performance as per semi-annual appraisal.Benefits: Training, Paid Personal/Emergency Leaves, Timely pay for long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp; Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, Commitment Bonus, Van Service(Drop Only) etcJob Timings: Eve-Night Evening: 6:00 pm to 4:00 am (Saturday and Sunday Closed)Age: 20-32 YearsJob Type: Full-timeCOVID-19 considerations: Mask and hard copy of C.V is CompulsoryJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

IT Network / Support Engineer

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