it support engineer

Architecture In Motion

Location: Remote / Morroco and Pakistan Department: IT Service &amp; Operations Employment Type: Full-Time (08AM - 05PM - EST Time Zone) Reports to: Manager ITSMAbout AIM Inc.AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.Position OverviewWe are looking for an experienced L1/L2 IT Support Engineer with strong hands-on experience in Microsoft 365 administration and Microsoft Intune. The ideal candidate should be passionate about troubleshooting, endpoint management, and delivering excellent IT support. This is a technical role where practical experience is valued more than certifications.Key Responsibilities<ul><li>Provide Level 1 &amp; Level 2 technical support for end users.</li><li>Administer Microsoft Intune, including device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot.</li><li>Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.</li><li>Perform user onboarding/offboarding, account provisioning, licensing, and access management.</li><li>Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues.</li><li>Maintain documentation and follow IT best practices.</li></ul>Required Qualifications<ul><li>2&ndash;4 years of hands-on IT support experience.</li><li>Proven experience administering Microsoft Intune in a production environment.</li><li>Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, and OneDrive).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals.</li><li>Strong communication and customer service skills.</li></ul>Preferred Qualifications<ul><li>MD-102 &ndash; Microsoft Endpoint Administrator Associate</li><li>AZ-900 &ndash; Microsoft Azure Fundamentals</li></ul>Note: We are looking for candidates with real-world, hands-on experience. Practical knowledge and troubleshooting ability will be given greater consideration.Core Competencies<ul><li>Strong analytical and problem-solving skills.</li><li>Ability to work in agile environments.</li><li>Clear communication and stakeholder engagement skills.</li><li>High ownership mindset and solution-driven approach.</li><li>Ability to handle enterprise-level systems and sensitive business data.</li></ul>What We Offer<ul><li>Opportunity to work on large-scale enterprise transformation projects.</li><li>Exposure to global clients and cross-functional teams.</li><li>Professional certification and development support.</li><li>Flexible and growth-oriented work culture.</li><li>Competitive compensation aligned with market standards.</li></ul>Pay: Rs80,000.00 - Rs180,000.00 per monthWork Location: Remote

L1/L2 IT Support Engineer

Samuel A. Fryer, Yavneh Hebrew Academy

Technical Support Engineer / Help Desk (Los Angeles/Hancock Park area)We are looking for a full-time IT Help Desk / Tech Support Engineer, who can provide friendly, professional and quality technical assistance in a school environment. The ideal candidate will be customer service orientated, responsive and responsible, organized and professional, and one who works will with others as well as on their own. Candidate must be willing to learn and gain experience, both on their own as well as taking instruction from IT Management! The experience and mentoring you will get in this position will contribute towards your success in this position!If you are self motivated and can work independently as well as with others in a school environment, this may be the position for you!Job Description:The IT Support Engineer / Help-Desk is responsible for all on-site aspects of Information Technology, mainly focused on hardware devices. Success in this position means that all hardware is properly tracked and kept in regular working condition and that outages of any type are rectified in an efficient manner. The IT Support Engineer / Help-Desk reports to IT Management and to the COO and is an integral function to the Operations of the school.Customer service and desire to help people in a friendly and professional manner is of the utmost importance!Responsibilities and Duties:<ul><li>Act as on-site IT Help Desk and troubleshoot any IT issues as they arise</li><li>Manage IT hardware inventory, including the following:</li><li>Tracking of location of all hardware</li><li>Receipt of employee acknowledgement of IT rules and regulations for school hardware devices</li><li>Preparation of hardware for use by intended recipient</li><li>Installation of hardware in needed location</li><li>Supporting hardware and software issues, escalating to IT Management when necessary</li><li>Ensure network is running at optimal efficiency</li><li>Check status of IT-related supplies, including printer paper, toner, etc., and manage reordering of such supplies</li><li>Train staff on use of IT software systems and hardware</li><li>Other tasks and responsibilities as assigned by the COO and/or IT Management</li></ul>Ideal candidates should possess the following skills or be ready and eager to learn:<ul><li>Prior experience providing hardware and software support for operating system platforms including Microsoft Windows 7/8/10/11 and Mac OS X versions, on a domain environment</li><li>Joining computers to a domain</li><li>Office 365</li><li>Google G Suite / WorkSpace</li><li>Virus/malware removal</li><li>Installation of operating systems, drivers, and printers</li><li>Computer hardware upgrades and troubleshooting</li><li>Experience with iPads</li><li>Ability to troubleshoot and research issues and find appropriate resolution steps when necessary.</li><li>Recognize when to ask for assistance</li><li>Research and understand new and emerging computer related products and technologies that relate to the school setting and needs.</li><li>Great time management skills</li><li>Ability to multitask and work on several different projects simultaneously</li><li>Provide excellent customer service and interpersonal skills</li><li>Work well with users one-on-one with great patience</li><li>Strong communication &amp; organizational skills (be able to draw up steps that users can follow)</li><li>Willingness to do whatever it takes to get the job done, with a smile</li></ul>The following experience is a plus:<ul><li>ChromeBook experience</li><li>SmartBoard experience</li><li>iPad management</li><li>Prior work experience in a school setting is a huge plus</li></ul>School DescriptionWe are a private K-8 school offering a dual curriculum (English and Hebrew/Judaic Studies). We take pride in the technology we offer our faculty/students and have many SmartBoard&rsquo;s, iPads, Laptops (both Windows and Mac versions), ChromeBooks and more.Compensation:$22-$24 per hour plus available benefits below. Monday-Thursday 7:30am-4:30pm Fridays 7:30am-2pm Occasional need to stay late (to address items that can't always be done while school is in session)Benefits:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Basic Life Insurance</li><li>Basic AD&amp;D</li><li>Voluntary Life Insurance</li><li>Voluntary AD&amp;D</li><li>Voluntary Long Term Disability</li><li>PTO</li><li>Paid Sick Days</li></ul>Benefit Conditions:<ul><li>Only full-time employees eligible</li></ul>Work Remotely<ul><li>No. This is a full-time onsite position!</li></ul>Job Type: Full-timePay: $22.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>A background check is required for this position to be able to work in a school. This is a requirement</li><li>Do you feel that you can work well on your own as well as with others?</li><li>Can you commit to being on-time every day? Please keep in mind your commute time as this has been very tough for those that tried commuting from afar.</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Technical support: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

On-site IT Support Engineer - Full-time

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Operations is at the heart of Amazon&rsquo;s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do &mdash; whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. 
 
About The Role 
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. 
 
What Do We Offer? 
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there&rsquo;s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). 
 
Key job responsibilities 
Job Duties include, but are not limited to: 
 
<ul><li>Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.</li><li>Ensuring infrastructure networking and computing systems remain available during production hours.</li><li>Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.</li><li>Managing local technical projects.</li><li>Maintaining or creating policies, procedures, and processes.</li><li>Identifying root-causes of operational issues and process inefficiencies.</li><li>Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.</li><li>Supporting customers from multiple buildings in the area, as well as remote customers.</li><li>Traveling within your local or regional area to support our customers.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience</li><li>2+ years of troubleshooting in a multi-user high availability environment experience</li><li>2+ years of PC repair, troubleshooting, deployment and liquidation experience</li><li>1+ years of IT client, server, and network service delivery experience</li><li>2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience</li><li>2+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li>2+ years of supporting and maintaining a corporate network environment experience</li><li>High school or equivalent diploma</li><li>Possess and maintain a current, valid Driver License</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of computer networking experience</li><li>Experience supporting video conference and teleconference equipment</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, MN, Shakopee - 25.48 - 41.68 USD hourly</div>

IT Support Engineer I, Ops Tech Solutions (OTS)

Treasure Bay LLC

<div>Full time/hourly position.
Reports to: Information Technology Director
RESPONSIBILITIES: Provides support for the Treasure Bay IT infrastructure, computer network and cyber security setup, configuration and support activities. Provides subject matter expertise, technical analysis and design proficiency of the computer network and cyber security defenses.
Designs, applies and creates technical network designs and implementation in support of business needs. Responds to all user requests in a timely manner and performs preventive maintenance on all company computers and peripherals as well as installation, configuration, upgrades, repairs and changes to all company computers, and peripherals.
1. In collaboration with the IT Director, designs and performs network engineering, administration, maintenance and analysis processes to provide network stability, performance and security. Document all changes and submit to IT Director for approval.
2. In collaboration with the IT Director, perform server operating system upgrades and configuration for Windows and VMware operating systems.
3. In collaboration with the IT Director, performs complex network changes and enhancements to network software and hardware.
4. Provides diagnosis and problem resolution for computer hardware and software issues, network connectivity, stability, network errors, performance and cybersecurity, ensuring minimal disruption to business operations.
5. Performs network software and hardware upgrades for all network hardware such as routers, access points, switches, firewalls and other network appliances.
6. Performs network performance and tuning activities.
7. Work with company cyber security partner for cyber threat monitoring, detection and resolution.
8. Contact network software and/or hardware vendors to resolve system problems.
9. Assists IT Manager with current inventory of IT network equipment and components.
10. Investigates and recommends the purchase of network technologies and tools.
11. Installs, uninstalls or repairs all software deemed necessary by IT management.
12. Creates network documentation, diagrams and drawings.
13. Train users on company systems.
14. Creates tickets for all requests and tasks in the KACE Systems Management system.
15. Remains on call (unless otherwise requested and approved) in case of system failure.
16. May need to work some evenings, nights, and weekends.
17. Other duties as requested by management.
CERTIFICATION/LICENSES: Mississippi Gaming Work Permit REQUIRED.
EDUCATION OR SKILLS REQUIRED:
 <ul><li>4 years experience in network, cyber security configuration and operations is preferred.</li><li>Knowledge and experience with network (IP, routing and switching, routing protocols, load balancing, WAN, packet analysis, VLAN&rsquo;s, firewall, web proxy,, capacity planning, call center, IT tools and other relevant technologies.)</li><li>Advanced knowledge is required of Server and Windows operating systems, Microsoft 365 and VM&rsquo;s.</li><li>Experience with phone switches, analog and digital circuits and/or VOIP.</li><li>Experience with cloud platforms such as Azure or AWS.</li><li>Computer Science or Information Systems degree with Network engineering concentration preferred.</li></ul>
PHYSICAL ACTIVITIES:
The following activities are normally required to perform these functions: stand, walk, reach, climbing and descending ladders, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, and excellent organizational skills.</div>

IT - Technical Support Engineer

MKS2 Technologies

<div><div>MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our &quot;Mission First&quot; orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.</div> 
ESOM EUO On-Site Support Customer Service Engineer &ndash; Fort Harrison, MT VA
<ul>
<li>*Must have a valid REAL ID OR PASSPORT*</li>
<li>US CITIZENSHIP or Permanent Residence REQUIRED*</li>
<li>MUST HAVE 8+ YEARS OF IT EXPERIENCE OR A BACHELOR'S DEGREE IN STEM*</li>
</ul>
Pay: $50,000 - $58,000 with additional $500 at 60 days, $500 at 120 days, $1000 at 1 year of employment - full benefits included

Location: Fort Harrison, MT VA Medical Center 


Job Description:
As an onsite Customer Service Engineer on our project, you will be supporting the Department of Veterans Affairs. You'll analyze problem areas and opportunities for improvement in this mission critical network. 
 
This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours. 
 
 Duties include:
<ul>
<li>Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.</li>
<li>Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).</li>
<li>Frequently traversing around large VA site campus while transporting equipment to various office buildings.</li>
<li>Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.</li>
<li>Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.</li>
<li>Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.</li>
<li>Providing user management account support where Elevated Privileges (EP) may be required.</li>
<li>Performing software application installation and configuration based on change order instructions.</li>
<li>Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.</li>
<li>Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.</li>
<li>Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.</li>
<li>Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.</li>
<li>Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.</li>
<li>Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.</li>
<li>Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.</li>
<li>Ability to work both independently and as part of a team to achieve successful results with minimal guidance.
 </li></ul>Experience:
<ul>
<li>Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems. Must have knowledge of debugging protocols and processes.</li>
<li>Experience with conducting routine system administration tasks and logging data in system admin logs.</li>
<li>Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.</li>
<li>Knowledge of debugging protocols and processes</li>
<li>Ability to troubleshoot problems and issues identified by customers and implement corrective actions.</li>
<li>HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline.</li></ul><div> 

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.</div></div>

On-site Customer Service Engineer - Fort Harrison, MT

About ECI
 ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
 At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
 
As a Systems Engineer, you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.
 The successful Systems Engineer will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
 This role is onsite daily in Houston, TX.
 
The Opportunity: 
We are seeking an enthusiastic, personable, and qualified Systems Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
 The Systems Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
 
What you will do: 
<ul>
<li>Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks</li>
<li>See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process</li>
<li>Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few</li>
<li>Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications</li>
<li>Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling</li>
<li>Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)</li>
<li>Occasional travel to client sites and ECI core Service Region</li>
</ul>
Support work includes: 
<ul>
<li>User desktop support – Requests and Incidents</li>
<li>Effectively escalating to senior IT team members at Moore</li>
</ul>
Walking the trading desk floor to assist traders with IT requests/issues
 <ul>
<li>RCA Work when not on user support tickets</li>
<li>Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes</li>
</ul>
Who you are: 
<ul>
<li>Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!</li>
<li>Excellent prioritization skills and an ability to see the world through the eyes of the customer</li>
<li>Bachelor’s Degree in Information Technology related system, or 3+ years of equivalent combination of technical experience and education in the following:</li>
<li>Microsoft Office 365 (O365)</li>
<li>Microsoft Operating Systems such as Windows Server and Windows 10/11</li>
<li>Installing and configuring computer hardware operating systems and applications</li>
<li>Active Directory including account creation, modification and password resets</li>
<li>Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint</li>
<li>Client VPN setup and troubleshooting</li>
<li>Understanding of e-mail and spam technologies, and how messaging flows through these systems</li>
<li>Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)</li>
<li>Hands-on hardware experience with desktops, laptops, and servers</li>
<li>Familiarity with file system support including permissions, sharing, backups and restores</li>
<li>Experience with cloud platforms such as Microsoft 365 suite</li>
<li>Hybrid Cloud</li>
<li>AD & DCs</li>
<li>Online Exchange O365 and Onprem Exchange server</li>
<li>Win10 desktops/laptops</li>
</ul>
Bonus points if you have: 
<ul>
<li>Experience with Managed Service Providers (MSP)</li>
<li>Experience with VM Ware</li>
<li>Experience with Azure</li>
</ul>
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
 Love Your Job, Share Your Technology Passion, Create Your Future Here!
 
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Systems Engineer - Client Service (On Site)

About ECI
 ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
 At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
 
As a Systems Engineer – Client Services (On-Site), you will work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.
 The successful Systems Engineer – Client Services (On-Site) will “see the world through the eyes of the customer” delivering technical support to our clients in the financial services industry. Your typical day will involve a variety of opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
 ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
 At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
 In this onsite role, you may be designated to one or more of our flagship clients. This position requires travel between client sites within the Greater Boston area and surrounding regions.
 
The Opportunity: 
We are seeking an enthusiastic, personable, and qualified Systems Engineer – Client Services (On-Site) to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
 The Systems Engineer – Client Services (On-Site) will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
 
What you will do: 
<ul>
<li>Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks</li>
<li>See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process</li>
<li>Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few</li>
<li>Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications</li>
<li>Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling</li>
<li>Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)</li>
<li>Occasional travel within the tri-state area as needed.</li>
</ul>
•
 
Support work includes: 
<ul>
<li>User desktop support – Requests and Incidents</li>
<li>Effectively escalating to senior IT team members at Moore</li>
</ul>
Walking the trading desk floor to assist traders with IT requests/issues
 <ul>
<li>RCA Work when not on user support tickets</li>
<li>Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes</li>
</ul>
Who you are: 
<ul>
<li>Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!</li>
<li>Excellent prioritization skills and an ability to see the world through the eyes of the customer</li>
<li>Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following:</li>
<li>Microsoft Office 365 (O365)</li>
<li>Microsoft Operating Systems such as Windows Server and Windows 11</li>
<li>Installing and configuring computer hardware operating systems and applications</li>
<li>Active Directory including account creation, modification and password resets</li>
<li>Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint</li>
<li>Client VPN setup and troubleshooting</li>
<li>Understanding of e-mail and spam technologies, and how messaging flows through these systems</li>
<li>Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)</li>
<li>Hands-on hardware experience with desktops, laptops, and servers</li>
<li>Familiarity with file system support including permissions, sharing, backups and restores</li>
<li>Experience with cloud platforms such as Microsoft 365 suite</li>
<li>Hybrid Cloud</li>
<li>AD & DCs</li>
<li>Online Exchange O365 and Onprem Exchange server</li>
<li>Windows 10 and 11 desktop/laptop</li>
</ul>
Bonus points if you have: 
<ul>
<li>Experience with Managed Service Providers (MSP)</li>
<li>Experience with VM Ware</li>
<li>Experience with Azure</li>
</ul>
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $85,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!
 Love Your Job, Share Your Technology Passion, Create Your Future Here!
 #LI-Onsite
 
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!

Systems Engineer- Client Services (On-Site)

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