it support engineer

Zahr Freighters

<div>Zahr Freighters is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is ideal for a technology-focused professional who can ensure smooth IT operations, provide reliable technical support, and maintain system efficiency within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, and network-related issues.</li>
<li>Install, configure, and maintain computers, printers, and IT equipment.</li>
<li>Monitor system performance and troubleshoot technical problems.</li>
<li>Manage user accounts, email systems, and access permissions.</li>
<li>Ensure data security through backups, updates, and antivirus protection.</li>
<li>Support network infrastructure and resolve connectivity issues.</li>
<li>Maintain documentation of IT systems and support activities.</li>
<li>Assist in implementing new technologies and system upgrades.</li>
<li>Coordinate with external vendors for advanced technical support when required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in IT support or system administration roles.</li>
<li>Strong knowledge of hardware, software, and networking concepts.</li>
<li>Experience with troubleshooting and system maintenance.</li>
<li>Familiarity with Microsoft systems and cloud platforms is an advantage.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Good communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting skills</li>
<li>Attention to detail and system accuracy</li>
<li>Time management and multitasking abilities</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zahr Freighters, reliable IT systems are essential for ensuring smooth logistics operations. This IT Support Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and dynamic freight organization.</div>

IT Support Engineer

VigorCare Pediatric Services

<div>We are seeking an experienced IT Support Engineer to join our team and provide technical support for our healthcare organization. The ideal candidate will have a strong background in IT support and be able to troubleshoot and resolve technical issues in a timely and efficient manner. This is a full-time, permanent position with opportunities for growth and development within our organization.
Key Responsibilities:<ul><li>Provide technical support to all employees and departments within the organization</li><li>Troubleshoot and resolve hardware, software, and network issues</li><li>Monitor and maintain network security and data backup systems</li><li>Manage user accounts and access permissions</li><li>Train and support employees on the use of technology and software</li><li>Develop and maintain technical documentation and procedures</li><li>Collaborate with IT team to implement new technology and systems</li><li>Stay up-to-date with industry trends and advancements in technology</li></ul>
Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>2+ years of experience in IT support or a similar role</li><li>Strong knowledge of computer systems, hardware, and software</li><li>Experience with network administration and security</li><li>Excellent troubleshooting and problem-solving skills</li><li>Ability to work independently and in a team environment</li><li>Strong communication and interpersonal skills</li><li>Proven ability to manage multiple tasks and prioritize accordingly</li><li>Certifications in relevant IT areas (e.g. CompTIA A+, Network+, Microsoft, etc.) are a plus</li></ul></div>

atlas crisis management

For more than three decades, UAE-based ATLAS Group has built a solid reputation for delivering solutions that works and that can be relied on in the most demanding situations. It provides industry leading technologies, highly secured telecommunications and a comprehensive range of security solutions. These solutions support entities that provide safety to businesses and protect society The business has a strong regional presence with operations in UAE, KSA, BAHRAIN, KUWAIT, OMAN, YEMEN, AFGHANSTAN, MOROCCO, SYCHELLES,PAKSTAN,LEBANON, INDIA, ETHIOPIA which gives the company regional breadth and local expertise in its primary markets. It is the first business in the Middle East to provide a fully comprehensive telecommunications and security suite backed up by world-class engineers and world class technology.We are looking for a proactive and technically skilled Support Engineer with 2&ndash;3 years of experience to provide technical assistance, troubleshoot issues, and ensure smooth system operations. The candidate will work closely with internal teams and clients to resolve incidents efficiently and maintain high service quality.Your mission if you accept it ...<ul><li>Provide technical support for applications, systems, and users</li><li>Troubleshoot and resolve issues related to software, networks, and integrations</li><li>Monitor system performance and ensure availability and reliability</li><li>Handle incidents, service requests, and escalations within defined SLAs</li><li>Coordinate with development teams to resolve complex technical issues</li><li>Perform root cause analysis and document solutions for recurring issues</li><li>Assist in system deployments, updates, and maintenance activities</li><li>Maintain logs, reports, and documentation for support activities</li><li>Support end-users through email, phone, or ticketing systems</li><li>Ensure compliance with IT policies, security standards, and procedures</li></ul>Our stack<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2&ndash;3 years of experience in technical support or a similar role</li><li>Experience with ticketing systems</li><li>Ability to troubleshoot and diagnose technical issues efficiently</li><li>Good communication and customer-handling skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Ability to work independently.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Sonos

<div><div><div><div><div><div><div><div>At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you&rsquo;ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.</div></div></div></div></div></div></div>
This role is located on-site at our Boston office.
This position is office-based, meaning regular in-person collaboration or use of office equipment is essential to maximize effectiveness for this team and/or position. Qualified applicants must live within commuting distance of our Boston office and should expect to be in office 5 days per week.
As an IT Engineer on our Global IT Operations team, you&rsquo;ll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in enterprise support, a genuine curiosity for troubleshooting issues across Windows, Mac, and Linux devices, and an eagerness to grow their skills in a collaborative environment. You&rsquo;ll resolve problems related to applications and network connectivity while developing experience with enterprise collaboration platforms. This is a fast-paced role that requires excellent communication, a willingness to take ownership of tasks, and a focus on delivering efficient solutions.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><h2 class="jobSectionHeader">
Desktop &amp; Application Support</h2><ul><li>
Monitor the desktop support queue in Jira Service Management for incoming tier 1 &amp; 2 level tickets and participate in a shift schedule for responding to and dispositioning tickets, including a daily on-call rotation during normal working hours and a rotating weekend support schedule.</li><li>
Resolve common hardware issues pertaining to laptops, printers, peripherals, and mobile devices. Image laptops for deployment and decommission deprecated equipment. Manually install requested software.</li><li>
Basic admin level support within our main collaboration toolset &mdash; Jira, Confluence, Google Workspace, Slack &amp; Zoom &mdash; as well as configuration work within Okta and Active Directory.</li><li>
Use internal and external tools to deploy supported software.</li><li>
Troubleshoot and respond to incidents and provide repair services to maintain operations.</li><li>
Prioritize and address major incidents, outages, and requests.</li><li>
Perform routine installations and smaller projects as needed.</li><li>
Daily in-office support.</li></ul><h2 class="jobSectionHeader">
Technical Solution Design</h2><ul><li>
Contribute ideas for infrastructure-related improvements at local and remote sites under the guidance of senior engineers.</li><li>
Participate in the creation of self-service materials for use by the rest of the company, such as KB articles and self-help videos.</li><li>
Assist with creating and auditing documentation to help ensure it remains up to date.</li></ul><h2 class="jobSectionHeader">
People Support</h2><ul><li>
Perform new hire desk setups and moves.</li><li>
Perform onboard/offboard activities and licensing for user accounts, including legal holds.</li><li>
Handle account management and access to systems as well as account maintenance and cleanup according to established processes.</li></ul><h2 class="jobSectionHeader">
Facilities and Inventory Support</h2><ul><li>
Work with local vendors to schedule RMAs, repairs, and replacements.</li><li>
Ensure all delivered inventory matches POs, maintain received goods listing, and keep sufficient IT and AV inventory levels.</li><li>
Perform regular IDF/MDF maintenance.</li></ul><h2 class="jobSectionHeader">
AV Support</h2><ul><li>
Actively maintain conference room equipment, execute preventative maintenance, and troubleshoot AV/VC infrastructure and equipment issues.</li><li>
Support the AV team with regular hardware and software upgrades.</li><li>
Maintain and support Open Area Players deployed throughout the office spaces.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Need</h1>
Basic Qualifications<ul><li>
Proven working experience in enterprise technical support, IT support, or as a technical engineer.</li><li>
Experience with Windows, Mac OS, Linux, iOS, and Android.</li><li>
Basic understanding of TCP/IP and WiFi technologies.</li><li>
Experience with Okta, Atlassian, Slack, Google Workspace, and Microsoft.</li><li>
Strong problem-solving skills.</li><li>
Ability to troubleshoot PC hardware issues and applications.</li><li>
Willingness to take ownership of tasks and see them through to completion, with support from the team when needed.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Highly self-motivated and detail oriented.</li><li>
Exceptional customer service orientation for both internal and external customers.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Ability to work non-standard hours, holidays, and weekends, and participate in on-call rotation.</li><li>
10% travel required.</li><li>
Qualified applicants must be able to work from an office location.</li></ul>
Preferred Qualifications<ul><li>
Two or four-year degree in a technical discipline from an accredited college or university; experience can be substituted for a degree.</li><li>
Familiarity with Intune and/or JAMF is a plus.</li><li>
Industry standard certifications (CompTIA, AWS, Microsoft, Apple, etc.).</li></ul>
Research shows that candidates from underrepresented backgrounds often don&rsquo;t apply for roles if they don&rsquo;t meet all the criteria. If you don&rsquo;t have 100% of the skills listed, we strongly encourage you to apply if interested.
Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work in the United States, both now and in the future.
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
The base pay range for this role based off geographic location is:
$67,000 and $83,400
The specific pay offered will depend on the candidate&rsquo;s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.
Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
A 401(k) plan with company matching and immediate vesting</li><li>
An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required</li><li>
80 hours of sick time upon hire, refreshed annually</li><li>
Up to 12 paid holidays per calendar year</li><li>
Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition</li><li>
Company-paid Disability, Life, and AD&amp;D Insurance</li><li>
Voluntary benefits, including Voluntary Life, AD&amp;D, Accident, and Pet Insurance</li><li>
Mental health benefits to support your holistic well-being</li><li>
A generous employee discount program &amp; Sonos Radio HD - on us!</li></ul>
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.</div>

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Technical Support &amp; System Maintenance:
 
 
 
 <ul>
 <li>
 Provide tier-one technical support to end users via phone, email, or in person.
 </li>
 <li>
 Install, modify, and perform minor repairs on computer hardware and software systems.
 </li>
 <li>
 Monitor hardware, software, and system performance metrics to ensure optimal operation.
 </li>
 <li>
 Update computer software and upgrade hardware and systems as required.
 
 
 </li>
 </ul>
 
 Network Design &amp; Implementation
 
 
 
 <ul>
 <li>
 Assist in the design and implementation of networks, ensuring compatibility and performance.
 </li>
 <li>
 Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
 
 
 </li>
 </ul>
 
 User Consultation &amp; Training
 
 
 
 <ul>
 <li>
 Consult with users to determine appropriate hardware and software needs and assist in placing orders.
 </li>
 <li>
 Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
 
 
 </li>
 </ul>
 
 System Testing &amp; Compatibility
 
 
 
 <ul>
 <li>
 Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
 </li>
 <li>
 Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
 
 
 </li>
 </ul>
 
 System &amp; Asset Management
 
 
 
 <ul>
 <li>
 Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
 </li>
 <li>
 Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
 </li>
 <li>
 Arrange and set up conference calls and meeting rooms as needed.
 
 
 </li>
 </ul>
 
 Remote Support
 
 
 
 <ul>
 <li>
 Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
 
 
 </li>
 </ul>
 
 Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
 </li>
 <li>
 Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in IT service support or a related role.
 </li>
 <li>
 Strong understanding of computer hardware, software systems, and IT service management.
 </li>
 <li>
 Experience in updating software and upgrading hardware and systems.
 </li>
 <li>
 Proven ability to troubleshoot and resolve complex IT issues.
 </li>
 <li>
 Knowledge of network design and implementation.
 </li>
 <li>
 ITIL, Network+, MCSA, and CCNA certifications are advantageous.
 </li>
 <li>
 Excellent communication skills, with the ability to train and support users at all levels.
 </li>
 <li>
 Ability to work independently and as part of a technical team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 About The Team
 
 
 
 The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.
 
 
 The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.
 
 
 
 Role Overview
 
 
 
 As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.
 
 
 This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.
 
 
 
 Key Responsibilities
 
 
 
 
 Tier 1 IT &amp; Security Support
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 
 
 </li>
 </ul>
 
 Monitoring &amp; Alert Response
 
 
 
 <ul>
 <li>
 Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.
 </li>
 <li>
 Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.
 </li>
 <li>
 Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.
 
 
 </li>
 </ul>
 
 Ticket Management
 
 
 
 <ul>
 <li>
 Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.
 </li>
 <li>
 Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.
 </li>
 <li>
 Identify patterns in ticket volume or recurring issues and surface insights for process improvement.
 
 
 </li>
 </ul>
 
 Customer Engagement &amp; Outreach
 
 
 
 <ul>
 <li>
 Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.
 </li>
 <li>
 Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.
 </li>
 <li>
 Build strong relationships with business users, acting as a trusted IT partner and advocate.
 </li>
 <li>
 Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.
 </li>
 <li>
 Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.
 </li>
 <li>
 Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
 </li>
 <li>
 Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.
 </li>
 <li>
 Ability to manage competing priorities in a fast-paced environment with professionalism and composure.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 </li>
 <li>
 End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).
 </li>
 <li>
 Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).
 </li>
 <li>
 Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.
 
 
 </li>
 </ul>
 
 PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS
 
 
 
 
 Requirements
 
 
 
 This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:
 
 
 <ul>
 <li>
 English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.
 </li>
 <li>
 English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.
 </li>
 <li>
 EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.
 </li>
 <li>
 On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.
 </li>
 <li>
 Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.
 </li>
 <li>
 Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.
 
 
 </li>
 </ul>
 
 Skills That Set You Apart
 
 
 
 <ul>
 <li>
 Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.
 </li>
 <li>
 Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.
 </li>
 <li>
 Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.
 </li>
 <li>
 Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.
 </li>
 <li>
 Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.
 </li>
 <li>
 Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.
 </li>
 <li>
 Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:
 
 
 <ul>
 <li>
 Resolves issues quickly and thoroughly, with empathy and clarity.
 </li>
 <li>
 Anticipates problems through proactive monitoring rather than waiting to react.
 </li>
 <li>
 Communicates in clear, professional English that instills confidence in every customer interaction.
 </li>
 <li>
 Leaves every customer interaction better than they found it.
 </li>
 <li>
 Contributes to a team culture of accountability, improvement, and shared purpose.
 </li>
 <li>
 Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.
 
 
 </li>
 </ul>
 
 OUR CULTURE &amp; VALUES
 
 
 
 The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.
 
 
 We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Info center Network & Communications W.L.L.

We are looking for talented and dedicated professionals to join our team!Key Requirements:<ul><li>Must have experience with Server Configurations, Firewall, CCTV, Access Control System, M365 &amp; Microsoft Azure, E-mail Migration from any e-mail service provider to M365, DNS records, Cisco / Aruba Switch and Routing &amp; V-LAN Configurations.</li><li>Proven experience in IT support, system engineering, or network engineering</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills and a customer-focused approach</li><li>Ability to work effectively in a dynamic and fast-paced environment</li></ul>Qualification: Certifications such as MCSE / MCITP / CCNA / CCNP + N+ &amp; A+ etc...Experience: Minimum 2-3 years of GCC experience requiredLicense: A valid Qatar Light Driving License is a plusIf you meet the qualifications and are ready to take the next step in your career, we&rsquo;d love to hear from you!Please send your CV to hr@icncqatar.comJob Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of IT support experience do you have?</li><li>Are you available to join immediately? If a notice period is required, how many days?</li><li>NOC Status</li></ul>Work Location: In person

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