it support lead

State of Minnesota - Minnesota IT Services

<div><h2 class="jobSectionHeader">Job Details</h2>
Working Title: Lead Technical Services Liaison 
Job Class: Information Technology Specialist 2 
Agency: Minnesota IT Services<ul><li>
Job ID: 89619</li><li>
Location: St. Paul</li><li>
Telework Eligible: Yes</li><li>
Full/Part Time: Full-Time</li><li>
Regular/Temporary: Unlimited</li><li>
Who May Apply: Open to all qualified job seekers</li><li>
Date Posted: 10/23/2025</li><li>
Closing Date: 10/29/2025</li><li>
Hiring Agency/Seniority Unit: Minnesota IT Services (MNIT)</li><li>
Division/Unit: Department of Children, Youth &amp; Families (DCYF)</li><li>
Work Shift/Work Hours: Day Shift</li><li>
Days of Work: Monday - Friday</li><li>
Travel Required: No</li><li>
Salary Range: $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually</li><li>
Classified Status: Classified</li><li>
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE</li><li>
FLSA Status: Nonexempt</li><li>
Designated in Connect 700 Program for Applicants with Disabilities: Yes</li></ul><h3 class="jobSectionHeader">
The work you'll do is more than just a job.</h3>
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Children, Youth, and Families (DCYF). The MNIT DCYF team supports critical systems and applications that ensure the welfare and development of Minnesota's children, youth, and families. You will be a part of a team that works to provide comprehensive services and support that nurture and protect children, enhance family well-being, and foster youth development across the state.
<h2 class="jobSectionHeader">Job Summary</h2>
Minnesota IT Services partnering with the Department of Children, Youth, and Families (MNIT DCYF) is seeking a Lead Technical Services Liaison (TSL) to support and coordinate technology services across the agency. This position serves as the primary point of contact and escalation resource for technical issue resolution between MNIT and DCYF business partners.
As the Lead TSL, you will coordinate technology-related requests, manage hardware and software assets, facilitate meetings and communication between MNIT Enterprise and agency staff, and support the rollout of new tools and equipment. This role also plays a key part in improving workflows, ensuring service consistency, and fostering collaboration among technical teams, vendors, and procurement staff to maintain efficient and reliable technology operations.
This position requires an employee to be onsite at 444 Lafayette Road, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
<h2 class="jobSectionHeader">Qualifications</h2><h3 class="jobSectionHeader">
Minimum Qualifications</h3><div><div>
Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here.:
</div>Position requires a minimum of two (2) years of IT related experience in information technology performing technical support, customer service, or IT operations functions.
Experience must include:
<ul><li>Supporting end-user technology, including hardware, software, and mobile devices in a large or complex organization.</li><li>
Knowledge of Windows operating systems, Microsoft 365 applications, and standard business software.</li><li>
Coordinating or leading technical service or support functions such as troubleshooting, ticket management, or asset tracking.</li><li>
Developing or maintaining documentation, procedures, or training related to technical support processes.</li><li>
Ability to communicate clearly and effectively with technical and non-technical audiences.</li><li>
Demonstrated customer service skills, including active listening, empathy, and problem-solving.</li></ul>
A bachelor&rsquo;s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate&rsquo;s degree substitutes for one (1) year.
</div><h3 class="jobSectionHeader">Preferred Qualifications</h3><ul><li>
Experience serving as a lead or escalation point for IT service delivery or customer support.</li><li>
Knowledge of mobile device management (MDM) tools such as Microsoft Intune or Apple Business Manager.</li><li>
Experience maintaining hardware/software inventory and licensing records.</li><li>
Familiarity with IT service management systems (e.g., ServiceNow) and procurement workflows.</li><li>
Strong organizational and time-management skills with the ability to balance multiple priorities.</li><li>
Excellent interpersonal skills with the ability to foster teamwork and collaboration across technical and business teams.</li></ul><h3 class="jobSectionHeader">
Additional Requirements</h3>
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:<ul><li>
SEMA4 Records Check (applies to current and past state employees only)</li><li>
Criminal History Check</li><li>
Reference Check</li><li>
Social Security and Address Verification</li><li>
Education Verification</li><li>
Other legally required checks</li></ul>
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
<h2 class="jobSectionHeader">Application Details</h2><h3 class="jobSectionHeader">
How to Apply
</h3>Select &ldquo;Apply for Job&rdquo; at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.<h3 class="jobSectionHeader">
Contact</h3>
If you have questions about this position, contact Kristen Haider at kristen.haider@state.mn.us.
Connect 700 Program
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kristen Haider at kristen.haider@state.mn.us.
Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
<ul><li>Meet all Minimum Qualifications identified in this posting.
</li><li>Meet all of the RSV criteria.
</li><li>Submit a copy of your DD-214 form by the closing date to: kristen.haider@state.mn.us</li></ul>
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
<ul><li>Meet service requirements and have a verified service-connected disability rating of at least 30%.
</li><li>Provide qualifying documentation verifying the disability.
</li><li>Meet all Minimum Qualifications identified in this posting.
</li><li>You must submit all documentation by the closing date to: kristen.haider@state.mn.us</li></ul>
Current State Employees
<ul><li>Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 2 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
</li><li>Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
</li></ul><h3 class="jobSectionHeader">About Minnesota IT Services
</h3>Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.
<h4 class="jobSectionHeader">Working together to improve the state we love.
</h4>What do Minnesota's State employees have in common?
<ul><li>A sense of purpose in their work</li><li>
Connection with their coworkers and communities</li><li>
Opportunities for personal and professional growth</li></ul><h4 class="jobSectionHeader">
Benefits
</h4>As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.<h4 class="jobSectionHeader">
Your benefits may include:
</h4><ul><li>Paid vacation and sick leave
</li><li>12 paid holidays each year
</li><li>Low-cost medical, dental, vision, and prescription drug plans
<ul><li>Fertility care, including IVF</li><li>
Diabetes care</li><li>
Dental and orthodontic care for adults and children
</li></ul></li><li>6 weeks paid leave for parents of newborn or newly adopted children</li><li>
Pension plan that provides income when you retire (after working at least three years)</li><li>
Employer paid life insurance to provide support for your family in the event of death</li><li>
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury</li><li>
Tax-free expense accounts for health, dental, and dependent care
</li><li>Resources that provide support and promote physical, emotional, social, and financial well-being</li></ul><h4 class="jobSectionHeader">
Support to help you reach your career goals:</h4><ul><li>
Training, classes, and professional development</li><li>
Tuition reimbursement</li><li>
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)</li></ul><h4 class="jobSectionHeader">
Employee Assistance Program (EAP) for work/life support:</h4><ul><li>
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance</li><li>
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues</li><li>
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care</li></ul>
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.</div>

Lead Technical Services Liaison - ITS2

Procore

<div>Job Description
We are looking for a highly experienced and motivated Senior Observability Analyst to join Procore's Data, Technology &amp; Security team in our Bangalore or Pune office. In this leadership role, you will be a key driver in defining and implementing our observability strategy to ensure the performance and reliability of our global platform and IT services for both employees and customers.
Reporting to the Director of End User Services &amp; ITSM, Ganesh Annaswamy, you will mentor junior team members, take ownership of complex incidents and be a core contributor to our long-term observability roadmap. Your deep technical expertise and leadership will be essential in maintaining and scaling our operational excellence.
What You'll Do
Strategic Monitoring &amp; Alerting:<ul>
<li>
Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components.</li>
<li>Serve as a subject matter expert for observability of our enterprise SaaS applications (Workday, Salesforce, NetSuite).</li>
<li>Develop and refine comprehensive dashboards that track key business performance indicators, such as login times, page load speeds, and API latency, providing strategic insights to senior leadership.</li>
</ul>
Advanced Incident Management &amp; Collaboration:<ul>
<li>
Own the resolution of complex incidents, acting as the escalation point for the team and performing advanced root cause analysis.</li>
<li>Drive cross-functional collaboration with Network, Cloud, and Application Engineering teams to enhance observability coverage and implement best practices.</li>
<li>Manage relationships with external vendor support teams, leading the communication and escalation of complex issues to ensure rapid resolution.</li>
<li>Establish and enforce proactive notification and communication protocols to stakeholders for all critical service degradations, integration failures, and process errors.</li>
</ul>
Data Analysis &amp; Operational Excellence:<ul>
<li>
Conduct deep-dive analysis of performance metrics and logs to identify recurring issues and systemic trends.</li>
<li>Lead problem management efforts, partnering with technical SMEs and stakeholders to drive permanent improvements and prevent future incidents.</li>
<li>Take ownership of the team's knowledge base, creating and maintaining high-quality runbooks, SOPs, and documentation to support operational maturity and enable junior team members.</li>
</ul>
What We're Looking For<ul>
<li>
8+ years of hands-on experience in an Observability or Monitoring role, with significant experience in a senior or lead capacity.<ul><li>
Proven experience in an IT Support, Helpdesk, or NOC environment, including leading or mentoring a team.</li></ul>
</li><li>Technical Expertise:<ul>
<li>Deep, hands-on experience with monitoring tools like Prometheus, Grafana, Datadog, New Relic, or Dynatrace, including a strong understanding of tool administration and data pipeline optimization.</li>
<li>Advanced understanding of networking concepts, cloud services (AWS, Azure, GCP), and containerization (Kubernetes, Docker).</li>
<li>Expert-level familiarity with observability for enterprise SaaS platforms like Workday, Salesforce, and NetSuite.</li>
</ul></li><li>Leadership &amp; Problem-Solving:<ul>
<li>Exceptional analytical and troubleshooting skills with a demonstrated ability to solve complex, high-impact problems.</li>
<li>Proven experience leading incident, change, and problem management processes within an ITIL/ITSM framework.</li>
<li>The ability to lead and mentor junior team members, fostering a culture of continuous learning and accountability.</li>
</ul></li><li>Professionalism:<ul>
<li>Excellent written and verbal communication skills, with the ability to present technical information clearly to both technical and non-technical audiences.</li>
<li>Strong customer service orientation and a commitment to operational excellence.</li>
</ul></li><li>Work Environment: Willingness to work in a 24x5 support environment.</li>
</ul>
Additional Information<div></div>
Perks &amp; Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.</div>

Senior Observability Analyst

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, including the full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: o Install, configure, diagnose and/or resolve user-related hardware and software issues.o Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Workload: Full-time, 5 days per week.Job Type: Full-timeExperience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Preferred)</li><li>IT Helpdesk: 4 years (Preferred)</li></ul>Language:<ul><li>Are speak Arabic and English (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li></ul>

IT Help Desk Administrator

DOHA BANK

<div>
 
 
 Job Title:
 
 Department Head &ndash; Application Support
 
 
 
 Function:
 
 Digital Systems &amp; Information Technology (DS&amp;IT)
 
 
 
 Department:
 
 IT Applications Delivery
 
 
 
 Reports to:
 
 Head of IT Delivery
 
 
 
 
 
 
 
 Role Objective
 
 
 
 
 Lead and manage the Application Support function at Doha Bank, overseeing enterprise systems including Channels, Cards &amp; Payments, Core Banking, Integration, Business Applications, and IT Service Desk. Ensure optimal performance, strategic alignment, and continuous improvement of application services in support of business goals.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Strategic
 
 
 <ul>
 <li>
 Align application support strategy with overall IT and business objectives.
 </li>
 <li>
 Support IT leadership in budgeting, planning, and performance metrics.
 </li>
 <li>
 Drive innovation and transformation initiatives across the bank.
 </li>
 <li>
 Ensure compliance with regulatory requirements (e.g., QCB).
 </li>
 <li>
 Represent the bank in external forums and partnerships.
 </li>
 </ul>
 
 
 Operational
 
 
 <ul>
 <li>
 Oversee daily operations of the application support team.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests.
 </li>
 <li>
 Monitor and enhance application performance and stability.
 </li>
 <li>
 Implement ITSM processes (incident, problem, change management).
 </li>
 <li>
 Ensure SLA compliance and stakeholder satisfaction.
 </li>
 <li>
 Lead root cause analysis and continuous improvement efforts.
 </li>
 <li>
 Manage application lifecycle: requirements, integration, optimization, and support.
 </li>
 <li>
 Collaborate with business units, vendors, and IT teams on projects and enhancements.
 </li>
 <li>
 Develop and enforce policies, procedures, and roadmaps.
 </li>
 <li>
 Support audits, compliance, and risk management activities.
 </li>
 </ul>
 
 
 People Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop the application support team.
 </li>
 <li>
 Conduct performance reviews and support career development.
 </li>
 <li>
 Participate in recruitment and succession planning.
 </li>
 <li>
 Promote a culture of accountability, learning, and service excellence.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Key Interactions
 
 
 
 
 
 Internal:
 
 
 
 Strategy, Business Units, Product Teams, BI, Distribution, IT, Subsidiaries, Overseas Branches
 
 
 
 External:
 
 
 
 Regulators, Vendors, Consultants, Customers, Partners.
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Computer Science, Information Systems, or related field
 </li>
 <li>
 Master&rsquo;s in Management or related discipline (preferred)
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 13&ndash;18 years in banking/financial services
 </li>
 <li>
 Proven leadership in IT business applications
 </li>
 <li>
 Strong background in application maintenance and optimization
 </li>
 </ul>
 
 
 Technical Competencies
 
 
 <ul>
 <li>
 Deep knowledge of banking systems and middleware
 </li>
 <li>
 Application architecture and lifecycle management
 </li>
 <li>
 Programming and debugging proficiency
 </li>
 <li>
 Agile, DevSecOps, CI/CD practices
 </li>
 <li>
 Project and change management
 </li>
 <li>
 Business analysis and IT strategy alignment
 </li>
 </ul>
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 
 Leadership:
 
 Strategic thinking, decision-making, performance management
 </li>
 <li>
 
 Results Delivery:
 
 Planning, problem-solving, analysis
 </li>
 <li>
 
 Operational Agility:
 
 Resource management, adaptability, change readiness
 </li>
 <li>
 
 Customer Focus:
 
 Quality commitment, relationship management
 </li>
 <li>
 
 Collaboration:
 
 Communication, respect, influence
 </li>
 </ul>
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 PMP, CBAP, or equivalent technical certifications
 </li>
 </ul>
 
 
</div>

Department Head – IT Applications Support

Inbox Business Technologies

<div>
 Job Summary:
 
 
 We are seeking a Consultant with proven experience in implementing and maintaining ISO 27001-based Information Security Management Systems (ISMS) and IT Governance, Risk, and Compliance (IT GRC) frameworks. The ideal candidate will have hands-on expertise in ISO 27001 gap assessments, risk assessments, policy development, and certification audit preparation, along with working knowledge of standards such as NIST, NCA, SAMA, COBIT, and ITIL. This role involves supporting compliance programs, developing security controls, conducting awareness training, and assisting clients in aligning IT strategies with regulatory requirements including GDPR, HIPAA, and PCI-DSS. Strong documentation, auditing, and communication skills are essential.
 
 
 Job Description:
 
 
 ISMS Responsibilities:
 
 
 <ul>
 <li>
 Experience of implementation and maintenance of ISO 27001-based Information Security Management Systems (ISMS).
 </li>
 <li>
 Perform gap assessments to identify areas of non-compliance and assist in remediation planning against various standards &amp; frameworks like, NIST, NCA, SAMA etc.
 </li>
 <li>
 Participate in risk assessments and help develop mitigation strategies.
 </li>
 <li>
 Developing ISMS policies, procedures, and security controls aligned with ISO 27001 standards.
 </li>
 <li>
 Prepare documentation and provide support during ISO 27001 certification audits.
 </li>
 <li>
 Conduct security awareness training and incident management processes.
 
 
 </li>
 </ul>
 IT GRC Responsibilities:
 
 
 <ul>
 <li>
 Assist in developing and implementing IT governance frameworks (COBIT, NIST, ITIL).
 </li>
 <li>
 Support IT risk assessments, compliance audits, and regulatory reporting activities.
 </li>
 <li>
 Help clients align IT strategies with their business goals while ensuring compliance with regulations like COBIT, GDPR, HIPAA, SOX, etc.
 </li>
 <li>
 Support in developing and maintaining IT compliance programs and policies.
 </li>
 <li>
 Contribute to the development and implementation of GRC tools and processes.
 </li>
 <li>
 Participate in internal audits and help clients prepare for external certification audits/compliance checks.
 
 
 </li>
 </ul>
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Minimum Bachelor's degree in Information Security, Computer Science, or a related field.
 </li>
 <li>
 Certifications (preferred): ISO 27001 Lead Implementer / Lead Auditor, CISM, CRISC, or COBIT Foundation.
 </li>
 <li>
 Experience: 3-4 years of experience in ISMS and IT GRC consulting, auditing, or implementation.
 </li>
 <li>
 Familiarity with ISO 27001 gap assessments, risk assessments, and audits.
 </li>
 <li>
 Basic knowledge of IT governance frameworks (COBIT, NIST, ITIL, etc.).
 </li>
 <li>
 Understanding of regulatory compliance such as GDPR, NIST, and PCI-DSS.
 </li>
 <li>
 Strong documentation, report writing, and communication skills is a must.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
 </li>
 <li>
 ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor, ISO 22301 Lead Implementer / Lead Auditor, CBCP (Certified Business Continuity Professional).
 </li>
 <li>
 6-8 years of experience in ITSM and BCMS consulting or related roles.
 </li>
 <li>
 In-depth knowledge of ITIL, ISO 22301, and other relevant frameworks/regulations.
 </li>
 <li>
 Practical experience in ISO 22301 implementation, BIA, DR planning, and BCMS assessments.
 </li>
 <li>
 Familiarity with IT compliance standards such as ISO 27001, COBIT, and NIST, NCA.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Proven ability to manage multiple projects and clients simultaneously.
 </li>
 <li>
 Experience in conducting internal and external audits related to ITSM and BCMS.
 </li>
 <li>
 Strong stakeholder engagement, report writing, and project management skills.
 </li>
 </ul>
</div>

Consultant - ISMS/GRC

Hays

<div>
 
 We are currently working with a global food and beverage company who are looking for an IT Manager. This role will be responsible for all aspects of Business IT requirements, including software development, communication and network infrastructure, IT security, and support globally.
 
 
 
 
 
 The IT Manager ensures the efficient operation of IT systems, supports business continuity, and provides expert guidance to all functions including Finance, Operations, Manufacturing, and Retail Stores.
 
 
 
 
 
 Responsibilities include:
 
 
 
 
 <ul>
 <li>
 Lead the implementation of all required company System including but not limited to ERP, POS, Loyalty systems and other systems based on company need, ensuring quality, cost efficiency, and adherence to timelines
 </li>
 <li>
 Drive the deployment and enhancement of enterprise systems, including Dynamics 365 F&amp;O, NCR POS, employee Attendance systems among others
 </li>
 <li>
 Promote innovation in IT applications to support the company's operational goals
 </li>
 <li>
 Oversee IT operations, including applications, information protection, infrastructure, and manufacturing IT
 </li>
 <li>
 Lead initiatives on IT integration, focusing on cybersecurity, infrastructure security and operational efficiency.
 </li>
 </ul>
</div>

Information Technology Manager

IT Manager (Omani)

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