it support lead

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a <b>IT Customer Support Lead</b>.</div><br>
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Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div><br>
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A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div><br>
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<div><b>
Job Duties &amp; Accountabilities:</b></div><br>
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<ul>
<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul><br>
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<div>
Profile description:</div>
<div><b>
Technical:</b></div>
<ul>
<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul><br>
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<div><b>
Experience:</b></div><br>
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<div><b>
General</b></div>
<ul>
<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul><br>
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<div><b>
Specific Skills:</b></div><br>
<div></div>
<ul>
<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul><br>
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<div><b>
Location: Saudi Arabia, Egypt or Dubai
</b><br>
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We offer:</div>
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We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div><p></p>

IT Customer Support Lead

Hire Orbitt

<p><b>Job Title: IT Field Support Lead &ndash; West Coast</b></p><p><b>Location:</b> 2355 E Camelback Rd Suite 850, Phoenix, AZ 85016 (On-site, 5 days/week)<br/><b>Travel:</b> Regular travel to field offices and job sites. A personal vehicle is highly recommended.<br/><b>Industry:</b> Construction &amp; Real Estate<br/><b>Compensation:</b></p><ul><li>$30&ndash;$40/hour during a 6-month contract evaluation period</li><li>Full-time offer post-evaluation: $90,000&ndash;$120,000 annual salary</li></ul><p><b>Position Overview:</b></p><p>We&rsquo;re looking for a hands-on IT Field Support Lead to serve as the primary technical resource for our West Coast operations. This role is ideal for someone who thrives in dynamic, on-site environments and enjoys solving real-time issues across multiple locations. You&rsquo;ll be the face of IT for our field teams&mdash;delivering responsive support, managing hardware/software deployments, and ensuring seamless connectivity at construction sites and satellite offices.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide on-site technical support across West Coast locations, including job sites and field offices</li><li>Troubleshoot hardware, software, and network issues in real-world environments&mdash;often with limited infrastructure</li><li>Deploy, configure, and maintain laptops, mobile devices, printers, and networking equipment</li><li>Coordinate with local site managers to ensure IT readiness for new projects, relocations, and expansions</li><li>Track and report field support metrics, response times, and recurring issues to improve service delivery</li><li>Act as a liaison between field teams and central IT&mdash;translating technical needs into actionable solutions</li><li>Maintain inventory of IT assets across locations; ensure timely updates and replacements</li><li>Travel regularly to support remote teams, conduct site audits, and deliver hands-on assistance</li><li>Resolve escalated support tickets and mentor junior technicians when needed</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>5+ years in IT support, with at least 2 years in field or remote site support</li><li>Strong troubleshooting skills across Windows, mobile devices, networking, and cloud-based tools</li><li>Certifications such as CompTIA A+, Network+, or Microsoft MD-100/MD-101 are a plus</li><li>Familiarity with ITIL practices and service desk platforms (e.g., ServiceNow)</li><li>Excellent communication skills&mdash;able to support non-technical users in fast-paced environments</li><li>Self-starter with the ability to prioritize tasks and manage travel schedules effectively</li><li>Adaptable and resourceful&mdash;comfortable working in construction trailers, field offices, and corporate settings</li></ul><p><b>Job Type:</b> Full-time, Contract<br/><b>Work Location:</b> In person, with frequent travel</p><p>Job Types: Full-time, Contract</p><p>Pay: $30.00 - $40.00 per hour</p><p>Work Location: In person</p>

IT Field Support Lead – West Coast

Western State Bank

<div><p>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.</p><p>
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.</p><p>
 Duties and Responsibilities:</p><div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div><p>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.</p>
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.<p>
This is a full time position with benefits.</p><p><i>
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. </i>In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</p><p>
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</p></div>

Help Desk Team Lead

Jadeer

<div><p><b>Jadeer is hiring on behalf of one of our esteemed clients a leading company specializing in security solutions and products, located in 10th of Ramadan City.</b></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
The <b>Head of IT</b> will be responsible for leading the organization&rsquo;s overall technology function, ensuring the stability, security, and scalability of all IT systems and operations. This role is critical in aligning technology with business objectives, driving digital transformation, and delivering reliable IT services that support sustainable business growth.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
IT Strategy &amp; Leadership</b></h3><ul><li><p>
Develop and implement the company&rsquo;s IT strategy in alignment with overall business goals.</p></li><li><p>
Act as a strategic partner to senior leadership on all technology-related matters.</p></li><li><p>
Lead the IT function and ensure technology initiatives support operational and commercial priorities.</p></li><li><p>
Build and manage a high-performing IT team, fostering accountability, collaboration, and continuous improvement.</p></li></ul><h3 class="jobSectionHeader"><b>
Infrastructure &amp; Systems Management</b></h3><ul><li><p>
Oversee the organization&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.</p></li><li><p>
Ensure the availability, reliability, and performance of all IT systems and services.</p></li><li><p>
Manage enterprise applications and ensure smooth system integration across departments.</p></li><li><p>
Oversee the implementation, maintenance, and enhancement of ERP and other business-critical systems.</p></li></ul><h3 class="jobSectionHeader"><b>
Cybersecurity &amp; Risk Management</b></h3><ul><li><p>
Develop and enforce IT security policies, procedures, and controls.</p></li><li><p>
Ensure strong cybersecurity practices to protect company systems, networks, and data.</p></li><li><p>
Monitor and mitigate IT risks, vulnerabilities, and potential threats.</p></li><li><p>
Lead disaster recovery planning and business continuity measures related to IT operations.</p></li><li><p>
Ensure compliance with relevant legal, regulatory, and data protection requirements.</p></li></ul><h3 class="jobSectionHeader"><b>
Digital Transformation &amp; Innovation</b></h3><ul><li><p>
Identify opportunities to improve efficiency and productivity through technology and automation.</p></li><li><p>
Lead digital transformation initiatives across the business.</p></li><li><p>
Evaluate and implement new technologies that enhance business performance and support growth.</p></li><li><p>
Promote a culture of innovation and continuous development within the IT function.</p></li></ul><h3 class="jobSectionHeader"><b>
Operations, Budgeting &amp; Vendor Management</b></h3><ul><li><p>
Oversee day-to-day IT operations and service delivery to ensure business continuity.</p></li><li><p>
Establish IT policies, governance frameworks, and service standards.</p></li><li><p>
Prepare and manage the IT budget, ensuring cost-effectiveness and value-driven investments.</p></li><li><p>
Manage relationships with external vendors, service providers, and technology partners.</p></li><li><p>
Monitor IT performance through KPIs, reporting, and service metrics.</p></li></ul><h3 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h3><ul><li><p>
Partner with internal departments to understand business needs and deliver effective technology solutions.</p></li><li><p>
Support operational excellence through system improvements and process optimization.</p></li><li><p>
Collaborate with Finance, HR, Operations, and Commercial teams on business and technology initiatives.</p></li></ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h2><ul><li><p>
Bachelor&rsquo;s degree in <b>Information Technology, Computer Science, Engineering</b>, or a related field.</p></li><li><p>
MBA or relevant postgraduate qualification is a plus.</p></li><li><p>
Minimum <b>10 years of experience in IT</b>, with at least <b>5 years in a senior leadership role</b>.</p></li><li><p>
Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives.</p></li><li><p>
Strong background in managing ERP systems and enterprise applications.</p></li><li><p>
Experience in industrial, manufacturing, or product-based environments is a strong advantage.</p></li></ul><h2 class="jobSectionHeader"><b>
What Success Looks Like in This Role</b></h2><ul><li><p>
Stable, secure, and efficient IT systems that support daily operations and long-term growth.</p></li><li><p>
Successful delivery of technology projects and digital transformation initiatives.</p></li><li><p>
Strong cybersecurity posture and reduced operational risk.</p></li><li><p>
Effective alignment between IT strategy and business objectives.</p></li><li><p>
Improved operational efficiency through system optimization and automation.</p></li><li><p>
A high-performing IT team with a strong service and innovation mindset.</p></li></ul><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Gain</b></h2><ul><li><p>
Opportunity to lead the IT function within a reputable and growing industrial organization.</p></li><li><p>
A strategic leadership role with direct business impact.</p></li><li><p>
Exposure to transformation, innovation, and large-scale system improvements.</p></li><li><p>
A dynamic environment focused on operational excellence and sustainable growth.</p></li></ul><h2 class="jobSectionHeader"><b>
Apply Now</b></h2><p>
If you&rsquo;re a strategic IT leader with a passion for innovation, infrastructure, and business-enabling technology, this is your opportunity to make a lasting impact.</p><p><b>
Lead Technology. Drive Transformation. Apply Now!</b></p></div>

Head of IT - (Engineering/Industrial)

مجموعة الموسى الصحية

<div><p><b>Responsibilities:
 </b></p><ul><li>Lead and supervise buyers handling medical consumables such as gloves, gowns, masks, syringes,
</li><li>dressings, and other clinical consumable items, excluding pharmaceuticals.
 </li><li>Lead and supervise buyers handling laboratory consumables and coordinate closely with laboratory end
</li><li>users to ensure item availability and specification alignment.
 </li><li>Lead and supervise buyers handling non-medical consumables, spare parts, maintenance-related items,
</li><li>and operational support materials.
 </li><li>Lead and supervise buyers handling non-medical furniture and office furniture requirements for
</li><li>hospitals, medical centers, and administrative areas.
 </li><li>Lead and supervise buyers handling IT equipment and related non-pharmaceutical procurement
</li><li>requirements in coordination with the IT Department.
 </li><li>Review and approve procurement priorities, sourcing plans, quotations, supplier recommendations, and
</li><li>purchase order follow-ups within delegated authority.
 </li><li>Ensure procurement activities comply with AH policies, approved budgets, delegation of authority, and
</li><li>applicable procurement procedures.
 </li><li>Monitor open purchase requisitions and purchase orders to reduce delays, improve delivery
</li><li>performance, and support continuity of operations.
 </li><li>Coordinate with Planning, Store, Finance, Quality, Biomedical Engineering, IT, Maintenance, Laboratory,
</li><li>and end users to resolve procurement-related issues.
 </li><li>Evaluate supplier performance related to price, quality, delivery, responsiveness, and after-sales
</li><li>support, and escalate critical issues when required.
 </li><li>Support standardization, alternative sourcing, and cost-saving initiatives for consumables, furniture,
</li><li>spare parts, laboratory, and IT-related categories.
 </li><li>Ensure proper documentation of quotations, evaluations, approvals, supplier communications, and
</li><li>procurement decisions.
 </li><li>Support patient care and hospital operations by ensuring required supplies and services are available on time and in line with approved standards.
</li></ul><p><b>Qualifications and Certifications
</b></p><ul><li>Bachelor's degree in Supply Chain Management, Business Administration, Healthcare Management, Engineering, or a related field. Professional certification in procurement or supply chain is preferred.
</li></ul><p><b>Work Experience
 </b></p><ul><li>From 6-8 years of experience in procurement, supply chain, or category management, preferably in healthcare, with
</li><li>2-4 years in a supervisory or managerial role managing buyers and supplier relationships.</li></ul></div>

Procurement Manager

Xpendless Technology

<p><b>Job Title:</b> Senior ITSM Solutions Engineer</p><p>We are seeking an experienced Senior ITSM Solutions Engineer to join our team. In this role, you will lead the design, implementation, and support of IT Service Management solutions with a primary focus on Ivanti Service Manager. You will drive ITSM deployments for enterprise clients, owning the full solution lifecycle from requirements through to post-implementation support.</p><p><b>Responsibilities</b></p><ul><li>Lead the translation of client requirements into robust ITSM solution designs.</li><li>Configure, customise, and deploy Ivanti ITSM platforms in alignment with industry best practices and client objectives.</li><li>Own the integration of ITSM solutions with existing IT infrastructure, including systems, networks, and applications.</li><li>Drive testing and quality assurance activities to ensure reliability and performance of delivered solutions.</li><li>Provide senior-level technical support and troubleshooting to enterprise clients during and after implementations.</li><li>Produce and maintain comprehensive documentation including system configurations, technical specifications, and user guides.</li><li>Act as a subject matter expert on Ivanti and ITSM trends, guiding clients and internal teams on best practices.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>7+ years of hands-on experience in ITSM implementation, system administration, or IT consulting roles.</li><li>Proven, deep experience with Ivanti Service Manager &mdash; this is mandatory.</li><li>Ivanti certifications are required or strongly preferred.</li><li>Strong knowledge of IT Service Management principles and ITIL practices.</li><li>ITIL Foundation v4 certification required; higher ITIL certifications are a plus.</li><li>Strong analytical, problem-solving, and client-facing communication skills.</li><li>Proven ability to work independently and lead delivery in cross-functional environments.</li></ul><p><b>Key Skills</b></p><ul><li>Ivanti Service Manager</li><li>IT Service Management (ITSM)</li><li>ITIL Foundation v4</li><li>Enterprise IT Integration</li><li>Technical Support &amp; Troubleshooting</li><li>Client Communication</li><li>Solution Design &amp; Documentation</li></ul><p><b>Location</b> &mdash; Doha, Qatar (on-site)</p><p><b>Employment type</b> &mdash; Full-time</p><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: QAR20,000.00 - QAR25,000.00 per month</p><p>Work Location: In person</p>

Senior ITSM Solutions Engineer

Global Software Resources

<p><div><div><div><div><b>Job Title: IT Audit And </b><b>Compliance Project Specialist</b>
<br>
<b>Location: </b>Oakland<b>, </b>CA<br>
<b>Duration: </b>May 04, 2026<b> </b>&ndash; November 03, 2026,
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<b>ONLY W2 Candidate</b></div>
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</div></div><div><div><div><div><b>Account Manager Notes: </b>Hybrid Onsite Requirement: 1-2 days onsite depending on need for that week</div>
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</div></div><div><div><div><div><b>Job Description:
</b><br>
<b>Role Overview</b><br>
<br>
The IT Compliance Project Specialist acts as a compliance and governance partner across the IT project portfolio. This role ensures that IT initiatives are planned, designed, and delivered in compliance with applicable regulations, company policies, and compliance standards.<br>
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Working closely with the Compliance Lead, the Specialist provides analysis, documentation, and due diligence to support risk-based decision-making and to maintain compliance throughout the full project lifecycle.<br>
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<b>Key Responsibilities</b><br>
<br>
Project Advisory &amp; Engagement
<ul><li>Serve as a dedicated compliance advisor to project managers and delivery teams.</li>
<li>Identify regulatory, policy, and control requirements early in the project lifecycle and ensure they are embedded into technical designs and project plans.</li>
</ul>Gate Review &amp; Approval Support
<ul><li>Participate in project phase-gate reviews to assess compliance readiness.</li>
<li>Review project artifacts and provide formal recommendations to the Compliance Lead to support approval, conditional approval, or remediation decisions.</li>
</ul>Compliance Lead Support
<ul><li>Function as the primary support resource for the Compliance Lead.</li>
<li>Assist with executive reporting, remediation tracking, and escalation of project-level compliance risks.</li>
</ul>Regulatory &amp; Framework Alignment
<ul><li>Ensure project alignment with applicable regulations and frameworks, including SOX, CCPA, ISO 55001, and internal company standards.</li>
<li>Map project controls and artifacts to regulatory requirements to support a consistent and defensible compliance posture.</li>
</ul><b>Qualifications</b><br>
Experience
<ul><li>5+ years of experience in IT Compliance, IT Audit, or Governance, Risk &amp; Compliance (GRC), preferably supporting large-scale IT projects.</li>
</ul><b>Tools &amp; Systems</b>
<ul><li>Experience using Planisware for project tracking, portfolio governance, and milestone management.</li>
</ul><b>Education</b>
<ul><li>Bachelor&rsquo;s degree in information technology, Cybersecurity, Business, or a related discipline.</li>
</ul><b>Certifications (Preferred)</b>
<ul><li>CISA (Certified Information Systems Auditor)</li>
<li>CRISC (Certified in Risk and Information Systems Control)</li>
<li>CISSP (Certified Information Systems Security Professional)</li>
<li>PMP (Project Management Professional)</li>
</ul><b>Delivery Methodologies</b>
<ul><li>Strong understanding of the Software Development Life Cycle (SDLC).</li>
<li>Experience applying compliance controls in both Agile and Waterfall delivery models.</li>
</ul><b>Professional Skills &amp; Attributes</b>
<ul><li>Regulatory Expertise: Ability to interpret complex regulatory and control requirements and translate them into clear, actionable guidance for technical and project teams.</li>
<li>Analytical Rigor: Strong attention to detail, particularly in validating technical evidence and identifying compliance gaps or control weaknesses.</li>
<li>Consultative Mindset: Ability to function as a trusted advisor while maintaining independence and objectivity when providing recommendations to leadership.</li>
<li>Communication Skills: Strong written and verbal communication skills, with the ability to bridge technical delivery requirements and compliance expectations.</li>
GRC &amp; Project Tool Proficiency: Experience with GRC platforms (e.g., ServiceNow, Archer) and project management tools (e.g., Jira), in addition to Planisware, to maintain visibility across projects and compliance activities.<li>-</li></ul></div></div></div></div></p>

Compliance Project Specialist

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