it support lead

LEDFLEX

<div><div><div><div><p><b>Role Overview:</b><br>
LEDFlex Group was established in 2010 after identifying a gap in the market for a more comprehensive range of linear lighting products and has now grown into a leading technology supplier. We design, develop and manufacture LED lighting solutions for the UK and International markets. At LEDFlex we continue to lead the way in performance, efficiency and ecological friendly exterior and interior projects.<br>
The IT Support &amp; Systems Lead is responsible for overseeing day-to-day IT operations while providing hands-on technical support across the organisation.This role combines strong<br>
technical expertise with team coordination, ensuring that IT support, device management, and Microsoft 365 services run efficiently and securely.<br>
The role acts as the primary bridge between company leadership and the IT support team, helping structure processes, manage the pipeline of work, and ensure a high standard of service across the organisation.</p><div><br>
<br>
<b>Key Responsibilities</b><br>
<b>Team &amp; Work Management</b><br>
<ul><li>Manage the pipeline of IT support tickets, tasks, and projects.</li><li>Coordinate work across the IT team and ensure priorities are clear.</li><li>Help develop processes and structure for efficient IT operations.</li><li>Ensure service levels for end user support are maintained.</li></ul><b>
End User Support</b><br>
<ul><li>Provide hands-on support for company employees across macOS and Windows environments.</li><li>Troubleshoot device, account, and software issues.</li><li>Assist users with system access, configuration, and troubleshooting.</li><li>Act as an escalation point for complex support issues.</li></ul><b>
Microsoft 365 &amp; Exchange Administration</b><br>
&bull; Administer Microsoft 365 including user accounts, permissions, and policies. &bull; Manage Exchange Online, mailboxes, distribution lists, and security policies. &bull; Support identity management, authentication, and account lifecycle management.<br>
<ul><li>Maintain strong operational knowledge of the Microsoft 365 ecosystem.</li></ul><b>
Device &amp; Endpoint Management</b><br>
<ul><li>Manage device provisioning and lifecycle across the organisation.</li><li>Support endpoint management using MDM tools.</li><li>Maintain standards for device configuration, security, and compliance.</li></ul><b>
Software &amp; License Management</b><br>
<ul><li>Maintain software license records and ensure compliance.</li><li>Manage software provisioning and deprovisioning processes.</li><li>Track which users have access to which platforms.</li></ul><b>
Security &amp; Compliance</b><br>
<ul><li>Maintain IT compliance standards and security best practices across devices and accounts.</li><li>Support implementation of security policies and access controls.</li><li>Ensure endpoint security standards are followed across the organisation.</li></ul><b>
Operational Structure &amp; Improvement</b><br>
<ul><li>Help develop IT documentation, processes, and internal standards.</li><li>Identify opportunities to improve workflows and automate repetitive tasks.</li><li>Support the company in building a scalable and well-structured IT environment.</li></ul><b>
Communication &amp; Coordination</b><br>
<ul><li>Act as the primary IT contact for internal stakeholders.</li><li>Provide updates on support performance and operational issues.</li><li>Communicate IT changes or updates to the wider organisation.</li></ul><b>
Experience &amp; Must-Have Skills</b><br>
<ul><li>4&ndash;6+ years&rsquo; experience in IT support, systems administration, or infrastructure roles.</li><li>4+ years&rsquo; experience in managing and growing a team.</li><li>Strong hands-on experience with Microsoft 365 and Exchange Online.</li><li>Experience supporting macOS and Windows environments, especially macOS.</li><li>Experience using PowerShell.</li><li>Experience using Power Bi.</li><li>Experience managing user accounts, identity, and permissions.</li><li>Familiarity with MDM or endpoint management tools.</li><li>Strong troubleshooting skills across devices, networks, and software.</li><li>Ability to manage priorities and coordinate work across a team.</li><li>Strong communication skills when supporting non-technical users.</li></ul><b>
What Makes a Great Candidate</b><br>
The ideal candidate combines strong technical skills with the ability to bring structure and organisation to the IT support function.<br>
They enjoy solving complex technical problems while also helping improve processes and workflows across the IT environment.</div><div><br>
<b>
What You&rsquo;ll Get Working with LEDFlex:</b><br>
<ul><li>Will have a Competitive Salary (depending on experience, negotiable).</li><li>Working Hours: Monday to Friday, 10:00 AM - 7:00 PM .</li><li>Annual Leave: As per labor laws.</li><li>Opportunity to work in a dynamic and supportive team environment with room for personal and professional growth.</li></ul></div><p><br>
<b>
Location: Madhapur, Hyderabad</b><br>
<b>Language: English (Required)</b></p>
<p><b>
How to Apply:</b> Interested candidates are invited to send their resumes to<br>
recruitment@ledflexgroup.com with the subject line &quot; IT Support &amp; Systems Lead Application.&quot;</p></div></div></div></div>

IT Support & Systems Lead

Panthalassa

<div><p><b>About the Company</b></p>
<p>
We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.</p>
<p>
The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.</p>
<p><b>
About the Job</b></p>
<p>
We're looking for a manager for our IT support function at Panthalassa. This is a player-coach role: you'll directly manage our IT Support Specialist, support hiring our future IT Support team, improve the systems and processes that keep our help desk running smoothly, and stay technically hands-on yourself. You're not a manager who delegates and steps back &mdash; you're someone who can run a ticket queue in the morning and redesign the onboarding workflow in the afternoon.</p>
<p>
You'll set the standard for how IT support feels at Panthalassa &mdash; building the processes, documentation, and culture that scale with us as we grow. You'll support the full employee IT lifecycle from day-one through offboarding, define and hold the team to SLA targets, and serve as an escalation path for complex issues. You'll also collaborate closely with our IT Engineer on larger infrastructure and compliance initiatives.</p>
<p>
This is a full-time, on-site role in our Portland office. You should be comfortable doing hands-on work &mdash; setting up workstations, resolving tricky support issues, or helping run a cable &mdash; while also holding the team accountable to process and quality.</p>
<p>
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.</p>
<p><b>
What You'll Do</b></p>
<p><b>
Team Leadership &amp; Mentorship</b></p>
<ul>
<li>Directly manage and develop our IT Support Specialist, providing regular 1:1s, coaching, and clear performance expectations</li>
<li>Model strong technical and customer service standards, setting the bar for how the team shows up for employees</li>
<li>Identify growth opportunities and skill gaps, and create structured paths for the team's development</li>
<li>Collaborate with our IT Engineers on escalations</li>
<li>As the team grows, participate in hiring and onboarding future IT support staff</li>
</ul>
<p><b>Ticket Queue Management &amp; SLA Ownership</b></p>
<ul>
<li>Own the day-to-day health of the IT support queue in Jira Service Management &mdash; triage, prioritization, and resolution quality</li>
<li>Define and maintain SLA targets across ticket categories; track and report on performance, trends, and recurring issues</li>
<li>Establish escalation paths, on-call coverage, and workload distribution across the support team</li>
<li>Identify patterns in ticket volume and use them to drive proactive improvements &mdash; documentation, self-service, or infrastructure fixes that reduce repeat requests</li>
<li>Ensure intake channels (Slack, Jira, walk-ups) are well-managed and response times are consistent</li>
</ul>
<p><b>Hands-On Technical Support</b></p>
<ul>
<li>Serve as the escalation point for complex or unresolved support issues across laptops (Windows, macOS, Linux), mobile devices, A/V systems, printers, and peripherals</li>
<li>Troubleshoot identity and access issues across Microsoft Entra ID, Google Workspace, Slack, Atlassian, and other SaaS tools</li>
<li>Contribute directly to ticket resolution, working alongside our support specialists to manage the queue</li>
<li>Maintain familiarity with our MDM environment (Intune, JumpCloud) to support device troubleshooting and policy questions</li>
</ul>
<p><b>Process, Documentation &amp; Tooling</b></p>
<ul>
<li>Build and maintain a high-quality internal knowledge base in Confluence &mdash; clear, current, and actually used by the team</li>
<li>Define and enforce ticketing hygiene standards: categorization, time logging, resolution notes, and closure quality</li>
<li>Evaluate and recommend improvements to IT support tooling and workflows as our needs evolve</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>Experience in IT support with expertise as a lead or people manager</li>
<li>Ability to build and run help desk operations: SLA management, queue ownership, and process design</li>
<li>Strong technical chops across Windows and macOS endpoints, identity platforms (Entra ID, Google Workspace), and common SaaS tools</li>
<li>Excellent written communication skills, especially with knowledgebase documentation</li>
<li>A natural collaborator who earns credibility by being technically capable and genuinely helpful</li>
<li>Effectiveness in a startup environment where processes are still being built and priorities shift</li>
<li>Excited about renewable energy and the opportunity to build IT from the ground up at a mission-driven company</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>Experience with Jira Service Management as a queue and SLA management platform</li>
<li>Familiarity with Microsoft Intune or other MDM platforms (JumpCloud, Jamf, Kandji)</li>
<li>Exposure to compliance frameworks (SOC 2, ISO 27001, or similar) and how they touch IT operations</li>
<li>Scripting or automation experience (PowerShell, Python, or Bash) &mdash; you don't have to be an engineer, but you appreciate automation</li>
<li>Experience hiring and growing an IT support team</li>
</ul>
<p><i>The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.</i></p>
<p><b>
Why Join Us?</b></p>
<p>
At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.</p>
<p><b>
Compensation and Benefits</b></p>
<p>
If hired for this full-time role, you will receive:</p>
<ul>
<li>Cash compensation of $95,000 - $145,000</li>
<li>Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.</li>
<li>A benefits package that helps you take care of yourself and your family, including:
<ul><li>Flexible paid time off</li>
<li>Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)</li>
<li>Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)</li>
<li>Vision insurance (the company pays 100% for full time employees, their partners, and dependents)</li>
<li>Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)</li>
<li>Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA</li>
</ul></li><li>Relocation assistance to facilitate your move to Portland (if needed).</li>
</ul>
<p><b>Location</b></p>
<p>
This is an on-site position. Our offices, lab, and shop are located in <b>Portland, Oregon.</b></p></div>

IT Support Team Lead

DICETEK LLC

<div><p><b>Minimum Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.</li><li>
Professional certification in IT Service Management, such as ITIL, is preferred.</li><li>
Additional certifications in incident management, service operations, or cybersecurity are an advantage.</li></ul><p>
</p><p><b>Minimum Experience</b></p><ul><li>
Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.</li><li>
Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.</li><li>
Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.</li><li>
Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.</li></ul><p></p><p><b><br>
Technical Competencies</b></p><ul><li>
IT operations and production support management</li><li>
Incident management and major incident handling</li><li>
Root Cause Analysis and problem management</li><li>
Service monitoring and operational reporting</li><li>
Ticketing systems and SLA management</li><li>
Operational governance and documentation</li><li>
Change and release readiness support</li><li>
Stakeholder and vendor coordination</li><li>
Risk identification and escalation</li><li>
Operational investigation and issue analysis</li></ul></div><p></p>

IT Support & Operations Lead

Dicetek LLC

<div>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related discipline.
  </li>
  <li>
   Professional certification in IT Service Management, such as ITIL, is preferred.
  </li>
  <li>
   Additional certifications in incident management, service operations, or cybersecurity are an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 7 years of relevant experience in IT operations, production support, service management, or digital platform operations.
  </li>
  <li>
   Minimum 3 years of experience in a supervisory or leadership role managing support or operations teams.
  </li>
  <li>
   Proven experience in incident management, root cause analysis, service monitoring, and stakeholder coordination.
  </li>
  <li>
   Experience in government digital platforms, identity services, critical national systems, or high-availability environments is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   IT operations and production support management
  </li>
  <li>
   Incident management and major incident handling
  </li>
  <li>
   Root Cause Analysis and problem management
  </li>
  <li>
   Service monitoring and operational reporting
  </li>
  <li>
   Ticketing systems and SLA management
  </li>
  <li>
   Operational governance and documentation
  </li>
  <li>
   Change and release readiness support
  </li>
  <li>
   Stakeholder and vendor coordination
  </li>
  <li>
   Risk identification and escalation
  </li>
  <li>
   Operational investigation and issue analysis
  </li>
 </ul>
</div>


Human Capital HR Solutions

<p>Job Title: <b>Manager &ndash; IT Support</b></p><p>Human Capital HR Solutions is hiring a Manager &ndash; IT Support to lead and manage IT support operations and ensure uninterrupted IT services for a large user base.</p><p><b>Location:</b> Karachi</p><p><b>Industry Preference</b>: Pharmaceutical sector</p><p><b>Job Overview</b>:</p><p>We are seeking an experienced Manager &ndash; IT Support to lead and manage IT support operations for a large user base. The role is responsible for ensuring smooth IT service delivery, managing support teams, maintaining IT systems, and implementing IT policies and security measures to support business operations.</p><p><b>Key Responsibilities:</b></p><p>&middot; Manage and supervise the IT Support team to ensure timely resolution of technical issues</p><p>&middot; Oversee IT support operations for 100+ users</p><p>&middot; Manage user access rights, email access, and IT security policies</p><p>&middot; Plan and implement IT maintenance activities including Windows updates and antivirus deployment</p><p>&middot; Ensure compliance with company IT policies and external regulations</p><p>&middot; Maintain smooth functioning of IT systems and infrastructure</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Information Technology or related field</p><p>&middot; At least 5 years of experience managing an IT Support team supporting 100+ users</p><p>&middot; Strong written and verbal communication skills</p><p>&middot; Good comprehension and negotiation skills</p><p><b>Certifications:</b></p><p>&middot; CompTIA A+ (Core 1 &amp; 2)</p><p>&middot; ITIL 4 Foundation</p><p><b>How to Apply:</b><br/>Apply at: careers1.hc@gmail.com</p><p>CC: careers@humancapitalintl.com</p><p>Subject Line: Manager &ndash; IT Support &ndash; Karachi&rdquo;</p><p>Follow our social accounts for the latest job opportunities:</p><ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Manager – IT Support

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><p></p><div><p>
The Network Account Management Lead provides day-to-day operational leadership and coordination for account management and badge provisioning services supporting Department of State users. This role ensures technicians execute identity and access management activities effectively, follow established procedures, and meet service level expectations.</p><p>
The Lead serves as the primary point of contact for account-related escalations, badge provisioning operations, workload distribution, and alignment with enterprise identity, security, and personnel systems, while working closely with the Service Manager and Regional leadership.</p><p>
The Network Account Management Lead bridges technical execution with frontline supervision, coordinating service delivery across account lifecycle management (create, modify, disable) and badge issuance, reinforcing security and compliance standards, and ensuring consistent, high-quality support in a mission-critical environment.</p><p>
Primary Responsibilities</p><div>
Daily Operational Coordination<br>
<ul><li>Oversee daily deskside support activities, ensuring incidents, service requests, and walk‑ups are resolved in accordance with SLAs and performance targets.</li><li>Monitor queues and assign work to technicians to maintain balanced workloads and efficient service delivery.</li></ul></div><p></p><div>
Technical Leadership &amp; Guidance<br>
<ul><li>Serve as the senior on‑site technical resource for complex issues and escalations.</li><li>Provide coaching, troubleshooting assistance, and subject matter guidance to deskside technicians.</li></ul></div><p></p><p>
Team Oversight &amp; Accountability</p><ul><li>Reinforce expectations, SOPs, and performance standards for account management and badge services.</li><li>Assist with scheduling, workload balancing, and day-to-day personnel coordination.</li><li>Ensure accountability for accuracy, timeliness, and security compliance in all transactions.</li></ul><p></p><p>
Process Compliance &amp; Execution</p><ul><li>Ensure adherence to ITIL 4 practices, identity and access management (IAM) policies, and security controls.</li><li>Validate that all account actions follow proper approval workflows and audit requirements.</li><li>Identify and report process gaps, recurring issues, or compliance risks to leadership.</li></ul><p></p><div>
Customer &amp; Stakeholder Coordination<br>
<ul><li>Act as the on‑site point of contact for end users, local leadership, and partner IT teams.</li><li>Coordinate deskside support activities with IT Mart, Refresh, Mobile/Remote Support, and other service groups.</li></ul></div><p></p><div>
Escalation Handling<br>
<ul><li>Serve as the first line of escalation for complex or high‑visibility technical account management issues</li><li>Escalate unresolved or systemic issues to the Regional Manager with clear documentation and recommendations.</li></ul></div><p></p><div>
Training &amp; Staff Development<br>
<ul><li>Assist with onboarding of new technicians, including system access, tool usage, and process training.</li><li>Promote cross‑training and knowledge sharing to strengthen team capability and consistency.</li></ul></div><p></p><div>
Continuous Improvement<br>
<ul><li>Identify opportunities to enhance support efficiency, customer satisfaction, and technician performance.</li><li>Support regional initiatives focused on queue optimization, automation, process standardization, and service quality.</li></ul></div><p></p><div>
Scope of Role<br>
<ul><li>Provides frontline leadership for deskside support operations at a single site or cluster of nearby locations.</li><li>Coordinates a team of Tier 2 technicians in a high‑volume, mission‑critical environment.</li><li>Works closely with the Regional Desktop Support Manager to ensure alignment with program objectives.</li></ul></div><p></p><div>
Education and Experience<br>
<ul><li>Associate degree in Information Technology or a related field (or equivalent experience).</li><li>4&ndash;6 years of IT experience, with at least 1&ndash;2 years in a senior technician or lead role.</li><li>Strong background in deskside support, hardware/software troubleshooting, and enterprise endpoint management.</li><li>ITIL 4 certification preferred; CompTIA A+, Network+, or Security+ desirable.</li><li>Experience supporting large enterprise or government IT environments strongly preferred.</li></ul></div><p></p><p>
OWN YOUR OPPORTUNITY<br>
Join GDIT&rsquo;s enterprise IT mission and help lead frontline support teams delivering critical IT services to the Department of State. As a Desktop Support Team Lead, you will mentor technicians, guide service delivery, and help ensure exceptional customer support across a complex, fast‑paced environment.</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
CompTIA Security+ CE | CompTIA - CompTIA</p><p>
CompTIA A+ CE | CompTIA - CompTIA</p><p>
CompTIA Network+ CE | CompTIA - CompTIA</p></div><div></div><div>
Travel Required<div>
Less than 10%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Network Account Management Team Lead - Clearance Required

Flad Architects

<div>Overview:
<div>
If you enjoy solving complex challenges in a collaborative environment that celebrates each person&rsquo;s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices looking to hire a Computer Support Lead to work in our Madison, WI office. This role will take ownership of the IT Service Desk, including supervising team members, ensuring resolution of escalated tickets, and providing technical end-user support by troubleshooting client system and application issues. They will also manage Windows workstation lifecycle processes, including workstation imaging, application deployment, patching, etc. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people&rsquo;s lives.</div>
How will your days be spent:
<ul><li>Lead the IT Service Desk, including supervising team members, coordinating Service Desk issues, and ensuring desk coverage and tasks are assigned.</li><li>
Ensure proper resolution of Service Desk calls and tickets. Escalate Service Desk issues to other IT and BIM team members as needed.</li><li>
Provide technical support to end users by troubleshooting client system and application issues.</li><li>
Manage Windows and third-party software lifecycle (imaging, deployment, patching, removal) via both local and cloud-based tools.</li><li>
Install and deploy IT equipment, including setting up and taking down workstations. Lead the Computer Support team to determine periodic upgrades to workstation and laptop configurations to meet business objectives.</li><li>
Lead IT projects related to desktop/laptop imaging upgrades and implementation, application deployment, training, printer/copier upgrades, and audio/visual implementations.</li><li>
Provide support for audio-visual, video teleconferencing, teleconferencing and other conference room/display technologies.</li><li>
Participate in after-hours pager rotation.</li></ul>
What you bring to this role:
<p><b>
Technical Experience:</b></p><ul><li>
Minimum five years of relevant service desk and/or end-user support experience required.</li><li>
Minimum five years of experience with Microsoft Windows 10 operating system and one year of experience with Windows 11 required.</li><li>
Experience with Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.</li><li>
Minimum two years of experience with Windows desktop image capture, deployment and maintenance required.</li><li>
Minimum two years of experience with client device patch management, deployment, and issue remediation in an enterprise environment required. Powershell and batch scripting experience preferred.</li><li>
Previous experience in IT leadership role and prior supervisory experience required.</li><li>
Minimum of five years of experience with Intel-based desktop and laptop hardware required.</li><li>
Minimum three years of experience with installing, configuring, and troubleshooting devices non-PC (e.g. network printers) on a TCP/IP-based network required.</li><li>
Practical experience with recent Apple hardware and software preferred.</li></ul><p></p><p><b><br>
Other Skills:</b></p><ul><li>
Ability to communicate effectively (written and verbal) with clients, consultants, and team members.</li><li>
Skilled at working well within a team environment, with people at all levels of an organization, while juggling multiple demands.
</li><li>Strong attention to detail, excellent organizational and interpersonal skills, and flexibility in adjusting to shifting priorities and/or deadlines.</li><li>
Ability to problem-solve and resolve client issues while providing a quality, personable experience.</li><li>
Skilled at coaching, leading, mentoring, and supervising team members to ensure alignment with goals and performance objectives.</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree in information systems, computer science, or related field required.</li></ul><p></p><p><b><br>
Flad offers a wide range of benefits, including:</b></p><ul><li>
Health, dental, and vision insurance</li><li>
Generous paid time off and paid holidays</li><li>
Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits; income protection &ndash; life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)</li><li>
Continuing education and career development &ndash; internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration, and organization reimbursement</li><li>
Hybrid work environment</li></ul><p></p><p><br>
Flad Architects is an Equal Employment Opportunity employer. Flad will provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</p><div></div><div><br>
If you need a reasonable accommodation to apply for a position, please contact Human Resources at 608-238-2661 or email us at humanresources@flad.com.</div></div>

Lead Computer Support - Endpoint Management

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