it support manager

Instacare Technologies

We&rsquo;re seeking an IT Support Manager to lead our Customer Success team, manage post-sale relationships, and ensure our clients (doctors, clinics, hospitals, pharmacies and labs) achieve full value from the platform. This role requires a strategic thinker who can lead onboarding, support retention, mentor team members, and serve as the bridge between customers and product teams.Key Responsibilities<ul><li>Own the entire customer lifecycle from onboarding to retention and upsell.</li><li>Coordinate onboarding processes: training, implementation checklists, initial data setup.</li><li>Act as the main point of contact for key clients, ensuring satisfaction and adoption.</li><li>Monitor client health (usage data, feedback, issues) and proactively prevent churn.</li><li>Collaborate with product and support teams to address client needs and improve services.</li><li>Oversee support tickets, escalations, and ensure resolution SLAs are met</li><li>Mentor and manage a small team of Customer Success Executives</li><li>Prepare monthly reports: onboarding progress, churn risks, client feedback, upsell opportunities</li><li>Drive customer engagement with new features, modules, and services</li><li>Build long-term relationships with client stakeholders (hospital admin, doctors, etc.)</li><li>Manage renewal and upgrade conversations in coordination with Sales team</li></ul>Requirements<ul><li>5&ndash;7 years of experience in Customer Success, Account Management, Implementation, or Client Services (preferably in SaaS, software, or healthcare tech)</li><li>Excellent verbal and written communication skills in English &amp; Urdu</li><li>Strong problem-solving, conflict resolution, and relationship-building abilities</li><li>Familiar with onboarding, training, and usage adoption for software tools</li><li>Experience with hospitals, clinics, EMR systems, or B2B SaaS is a strong plus</li><li>Strong leadership and people management skills</li><li>Tech-savvy and capable of understanding software workflows and configurations</li><li>Detail-oriented with a data-driven mindset</li></ul>Education<ul><li>Bachelor&rsquo;s degree required (BBA, MBA, Health Administration, Computer Science, or related)</li><li>Certification in Customer Success, Project Management, or Healthcare IT is a plus.</li></ul>Salary &amp; BenefitsCompetitive market salaryMonthly performance bonuses (based on retention, onboarding metrics)Annual performance review with promotion opportunityFlexible working hours (if needed)Opportunity to work with a leading healthcare software platform in PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

IT Support Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
IT Manager 
 
We are Amazon; we pioneer. 
 
Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company. 
 
We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues. 
Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to: 
 
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), 
 
You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, 
 
You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff, 
 
You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling, 
 
Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence 
 
A day in the life 
Preferred qualifications 
 
A Master&rsquo;s degree in a relevant discipline is a nice-to-have, 
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems, 
CISCO experience and certifications, 
Certifications in Unix/Linux System support and/or Microsoft Windows system support, 
Telecom knowledge, including VOIP / SIP as well as mobile technologies, 
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience, 
ITIL and Prince2 certifications would be advantageous, 
You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems, 
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 
 
We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in project management</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT support Manager (open for Saudi nationals only), OTS

Amazon

<div>
 
 Description
 
 
 
 IT Manager
 
 
 We are Amazon; we pioneer.
 
 
 Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company.
 
 
 We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
 
 
 Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to:
 
 
 Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
 
 
 You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
 
 
 You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff,
 
 
 You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling,
 
 
 Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence
 
 
 A day in the life
 
 
 
 Preferred Qualifications
 
 
 
 A Master&rsquo;s degree in a relevant discipline is a nice-to-have,
 
 
 An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
 
 
 CISCO experience and certifications,
 
 
 Certifications in Unix/Linux System support and/or Microsoft Windows system support,
 
 
 Telecom knowledge, including VOIP / SIP as well as mobile technologies,
 
 
 Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
 
 
 ITIL and Prince2 certifications would be advantageous,
 
 
 You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
 
 
 Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 
 
 We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in project management
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A2913098
</div>

SAVE IN GOLD

Job Title: IT Manager (Hands-On Technical Role)Job SummaryWe are looking for a highly skilled and hands-on IT Manager to oversee all IT operations and ensure the smooth functioning of our technology infrastructure. The ideal candidate will have strong technical expertise, especially in laptop/desktop configuration, network management, hardware &amp; software troubleshooting, IT asset management, and overall IT support.Key Responsibilities1. IT Infrastructure Management<ul><li>Install, configure, and maintain laptops, desktops, printers, and other IT devices.</li><li>Manage OS installation, updates, software setup, and user account configuration.</li><li>Ensure timely troubleshooting of hardware and software issues.</li></ul>2. Network &amp; Systems Administration<ul><li>Manage LAN/WAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.</li><li>Monitor network performance and ensure high availability and security.</li><li>Assist in managing servers, cloud services, and backup systems.</li></ul>3. IT Support &amp; Helpdesk<ul><li>Provide technical support to all employees for daily IT issues.</li><li>Handle ticketing, prioritize issues, and resolve them promptly.</li><li>Train users on basic IT best practices and tools.</li></ul>4. Security &amp; Compliance<ul><li>Implement and maintain antivirus, endpoint security, and data protection policies.</li><li>Ensure compliance with IT security standards and best practices.</li><li>Conduct periodic audits and risk assessments.</li></ul>5. Asset &amp; Vendor Management<ul><li>Maintain inventory of IT assets and ensure proper documentation.</li><li>Manage procurement of IT equipment &amp; liaise with vendors for support.</li><li>Evaluate new technologies and solutions for business improvement.</li></ul>6. IT Policies &amp; Documentation<ul><li>Create and update IT policies, manuals, and SOPs.</li><li>Document system configurations, backups, and troubleshooting procedures.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;7 years of hands-on IT support or system administration experience.</li><li>Strong knowledge of Windows/Mac OS, Microsoft 365/Google Workspace.</li><li>Experience with networking devices (routers, switches, firewalls).</li><li>Familiar with server administration, cloud platforms (AWS/Azure), and backup tools.</li></ul>Key Skills<ul><li>Excellent troubleshooting &amp; problem-solving skills.</li><li>Strong understanding of IT security principles.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Good communication and interpersonal skills.</li><li>Proactive, responsible, and detail-oriented.</li></ul>Preferred (Nice-to-Have)<ul><li>Experience with IT ticketing systems (Jira, Freshservice, etc.).</li><li>Knowledge of virtualization (VMware/Hyper-V).</li><li>Basic scripting (PowerShell/Python) for automation.</li></ul>Job Types: Full-time, Permanent

IT Manager (Hands-On Technical Role)

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
 </li>
 <li>
 Support critical hotel systems such as:
 </li>
 <ul>
 <li>
 Property Management System (e.g., Opera)
 </li>
 <li>
 Point of Sale systems (e.g., MICROS)
 </li>
 <li>
 Key card access systems
 </li>
 <li>
 IP telephony and voicemail
 </li>
 <li>
 CCTV and surveillance
 </li>
 <li>
 Guest Wi-Fi and HSIA platforms
 </li>
 </ul>
 <li>
 Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
 </li>
 <li>
 Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
 </li>
 <li>
 Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
 </li>
 <li>
 Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
 </li>
 <li>
 Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
 </li>
 <li>
 Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
 </li>
 <li>
 Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
 </li>
 <li>
 Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT management, preferably in hospitality.
 </li>
 <li>
 Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
 </li>
 <li>
 Proven experience managing networks, servers, Windows environments, and cloud services.
 </li>
 <li>
 Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
 </li>
 <li>
 Strong leadership, communication, and project management skills.
 </li>
 <li>
 Ability to manage vendors, budgets, and strategic IT initiatives.
 </li>
 </ul>
</div>

Assistant IT Manager

aQovia

<div>Why Aqovia? 
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence. 
 
This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future 
Role Overview
Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement. 
You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
Key Responsibilities
Hardware ordering and procurement<ul>
<li>
Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
</li><li>Manage vendor relationships and negotiate bulk purchasing contracts.
</li><li>Monitor and manage the IT equipment budget.</li>
</ul>
Configuration and Provisioning<ul>
<li>
Install required operating systems and software packages (Aqovia/Neuer Energy builds).</li>
<li>Set up and manage user accounts and system access.</li>
<li>Ensure compliance with company IT policies and data protection regulations.</li>
</ul>
Servicing, Repairs &amp; Troubleshooting<ul>
</ul><ul>
<li>Diagnose and resolve hardware and software issues quickly and effectively.</li>
<li>Perform routine maintenance and updates.</li>
<li>Coordinate warranty and repair services with external providers.</li>
<li>Provide hands-on troubleshooting support for users (both remote and onsite).</li>
<li>Resolve IT issues promptly to minimise downtime.</li>
</ul>
Logistics Management<ul>
</ul><ul>
<li>Coordinate delivery and setup for new hires.</li>
<li>Manage the secure return, refurbishment, and disposal of equipment for departing employees.</li>
<li>Ensure secure data deletion and environmentally responsible hardware recycling.</li>
</ul>
Help Desk and User Support<ul>
</ul><ul>
<li>Set up and manage a ticketing system to track and resolve IT support requests.</li>
<li>Deliver excellent customer service to all internal users.</li>
<li>Maintain response and resolution time targets.</li>
</ul>
Asset and Licence Management<ul>
</ul><ul>
<li>Maintain an up-to-date inventory of all IT assets.</li>
<li>Track device lifecycles and plan for upgrades or replacements.</li>
<li>Maintain and monitor project licences (primarily subscription-based).</li>
<li>Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.</li>
<li>Ensure all software licences and warranties remain current.</li>
</ul>
Documentation and Compliance<ul>
<li>
Maintain detailed documentation of IT processes, configurations, and asset histories.
</li><li>Prepare and update IT policy documentation and user guides.
</li><li>Ensure compliance with GDPR and other data protection laws.</li>
<li>
</li></ul>Bid and Project Support<ul>
<li>
Read and identify relevant bid opportunities.
</li><li>Follow up on bid results and track outcomes.
</li><li>Write bid responses and proposals with input from technical and business teams.
</li><li>Create and maintain bid collateral and supporting materials.
</li><li>Handover completed bids and projects to the project response manager as required.</li>
</ul>
The Ideal Candidate Will Have<ul>
<li>
A degree in Computer Science, IT, or a related field or equivalent practical experience.</li>
<li>Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.</li>
<li>Experience setting up and managing ticketing systems.</li>
<li>Excellent troubleshooting and multitasking skills.</li>
<li>Strong business communication and interpersonal skills.</li>
<li>Proven experience in IT support, procurement, and licence management.</li>
<li>A customer-service-oriented mindset with a proactive approach to resolving issues.</li>
<li>Good understanding of networking, security, and device management principles.</li>
</ul>
Why Join Aqovia?<ul>
<li>
Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.</li>
<li>Growth opportunities: We invest in our employees' development and offer a path for career advancement.</li>
<li>Collaborative culture: We value teamwork, open communication, and a supportive environment.</li>
<li>Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.</li>
<li>
</li></ul>Diversity &amp; Inclusion<ul>
</ul>
Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.</div>

IT Manager

Aqovia

<div>
 
 
 Why Aqovia?
 
 
 
 
 At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
 
 
 Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.
 
 
 This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future
 
 
 
 Role Overview
 
 
 
 Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement.
 
 
 You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
 
 
 The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
 
 
 
 Key Responsibilities
 
 
 
 
 Hardware ordering and procurement
 
 
 
 <ul>
 <li>
 Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
 </li>
 <li>
 Manage vendor relationships and negotiate bulk purchasing contracts.
 </li>
 <li>
 Monitor and manage the IT equipment budget.
 
 
 </li>
 </ul>
 
 Configuration and Provisioning
 
 
 
 <ul>
 <li>
 Install required operating systems and software packages (Aqovia/Neuer Energy builds).
 </li>
 <li>
 Set up and manage user accounts and system access.
 </li>
 <li>
 Ensure compliance with company IT policies and data protection regulations.
 
 
 </li>
 </ul>
 
 Servicing, Repairs &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Diagnose and resolve hardware and software issues quickly and effectively.
 </li>
 <li>
 Perform routine maintenance and updates.
 </li>
 <li>
 Coordinate warranty and repair services with external providers.
 </li>
 <li>
 Provide hands-on troubleshooting support for users (both remote and onsite).
 </li>
 <li>
 Resolve IT issues promptly to minimise downtime.
 
 
 </li>
 </ul>
 
 Logistics Management
 
 
 
 <ul>
 <li>
 Coordinate delivery and setup for new hires.
 </li>
 <li>
 Manage the secure return, refurbishment, and disposal of equipment for departing employees.
 </li>
 <li>
 Ensure secure data deletion and environmentally responsible hardware recycling.
 
 
 </li>
 </ul>
 
 Help Desk and User Support
 
 
 
 <ul>
 <li>
 Set up and manage a ticketing system to track and resolve IT support requests.
 </li>
 <li>
 Deliver excellent customer service to all internal users.
 </li>
 <li>
 Maintain response and resolution time targets.
 
 
 </li>
 </ul>
 
 Asset and Licence Management
 
 
 
 <ul>
 <li>
 Maintain an up-to-date inventory of all IT assets.
 </li>
 <li>
 Track device lifecycles and plan for upgrades or replacements.
 </li>
 <li>
 Maintain and monitor project licences (primarily subscription-based).
 </li>
 <li>
 Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.
 </li>
 <li>
 Ensure all software licences and warranties remain current.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Maintain detailed documentation of IT processes, configurations, and asset histories.
 </li>
 <li>
 Prepare and update IT policy documentation and user guides.
 </li>
 <li>
 Ensure compliance with GDPR and other data protection laws.
 
 
 </li>
 </ul>
 
 Bid and Project Support
 
 
 
 <ul>
 <li>
 Read and identify relevant bid opportunities.
 </li>
 <li>
 Follow up on bid results and track outcomes.
 </li>
 <li>
 Write bid responses and proposals with input from technical and business teams.
 </li>
 <li>
 Create and maintain bid collateral and supporting materials.
 </li>
 <li>
 Handover completed bids and projects to the project response manager as required.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Will Have
 
 
 
 <ul>
 <li>
 A degree in Computer Science, IT, or a related field or equivalent practical experience.
 </li>
 <li>
 Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
 </li>
 <li>
 Experience setting up and managing ticketing systems.
 </li>
 <li>
 Excellent troubleshooting and multitasking skills.
 </li>
 <li>
 Strong business communication and interpersonal skills.
 </li>
 <li>
 Proven experience in IT support, procurement, and licence management.
 </li>
 <li>
 A customer-service-oriented mindset with a proactive approach to resolving issues.
 </li>
 <li>
 Good understanding of networking, security, and device management principles.
 
 
 </li>
 </ul>
 
 Why Join Aqovia?
 
 
 
 <ul>
 <li>
 Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.
 </li>
 <li>
 Growth opportunities: We invest in our employees' development and offer a path for career advancement.
 </li>
 <li>
 Collaborative culture: We value teamwork, open communication, and a supportive environment.
 </li>
 <li>
 Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.
 
 
 </li>
 </ul>
 
 Diversity &amp; Inclusion
 
 
 
 Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
 
 
 If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.
</div>

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