it support manager

Edu-Tech Academic Solutions

<div>Assistant IT Support Manager
Job Type: Entry-level / Junior Professional
Location: Northern Philadelphia Suburbs
Employment Type: Full-time, 12-Month, FLSA Exempt
Reports To: Director of Technology
Position Summary
Edu-Tech Academic Solutions is seeking a proactive, hands-on Assistant IT Support Manager for a partner independent school serving students in grades 9-12. This role provides comprehensive assistance for all constituents, troubleshooting problems, and maintaining technology to ensure the successful operation of computer systems, networks, and IT initiatives throughout the campus. This role reports directly to the Director of IT to implement and maintain a strategic technology plan that promotes and advances the school's mission. Key focuses include the implementation of the technology plan, promotion of educational technology, organization of a student-based technical support team, and oversight of all school-owned equipment.
Key ResponsibilitiesTechnical Support and Help Desk Operations<ul><li>
Installation and Repair: Manage the setup, maintenance, and repair of all school-owned computer hardware, operating systems, and applications.</li><li>
Issue Resolution: Diagnose and solve hardware or software issues for all end-users in a timely fashion.</li><li>
ClassroomA/V Technology: Promote and support the effective use of educational technology, including Schoology, PowerTeacher, SMART technologies, and STEM programs.</li><li>
Digital Content: Provide oversight and vision for the technical side of digital content, digital signage, and website maintenance via platforms like FinalSite.</li></ul>
SystemsNetwork Administration<ul><li>
Infrastructure Maintenance: Maintain and monitor computer networks, including wireless systems, firewalls, and telephone systems.</li><li>
Server Management: Install and maintain network-based Windows and cloud-based servers, as well as the school's data network and databases.</li><li>
SecurityFirewalls: Organize and maintain firewall and security systems to ensure a secure environment.</li><li>
Facility Systems: Coordinate and support facilities staff on various school systems, including Public Address (PA) systems, bells/clocks, and security systems.</li></ul>
Asset ManagementLeadership<ul><li>
Student Tech Support: Train and lead students in a classroom or group setting to provide technical support to the overall school community.</li><li>
Strategic Initiatives: Aid the Director of IT in the implementation of all special projects and strategic initiatives.</li><li>
PlanningResearch: Identify, evaluate, and recommend emerging technologies that support classroom learning and optimize student achievement.</li><li>
Professional Development: Remain current on new developments with software, hardware, and network systems while maintaining industry-standard certifications.</li></ul>
Qualifications<ul><li>
Education: Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.</li><li>
Experience: 0-2 years of technical support experience, preferably in a K-12 educational environment.</li><li>
Technical Proficiency: Preferred experience with Google Apps for Education, PowerSchool, and FinalSite.</li><li><ul><li>
Google Workspace Administrator certification preferred.</li></ul></li><li>
Soft Skills: Excellent communication skills with the patience to assist users of all skill levels. Strong desire to learn, ability to follow documentation, and a service-oriented mindset when assisting students, faculty, and staff.</li></ul>
Physical Requirements<ul><li>
Mobility: Frequently required to walk to work areas and go up and down stairs.</li><li>
Lifting: Must be able to lift, push, pull, and/or move equipment up to 20 pounds.</li><li>
Technical Installation: Ability to stand, bend, and work for long periods on a computer.</li><li>
Availability: Ability to work evenings, weekends, and during holidays as needed.</li><li>
Transportation: Must maintain a valid driver's license and safe driving record for travel to meetings, conferences, and trainings.</li></ul><h1 class="jobSectionHeader">
</h1><h1 class="jobSectionHeader">ABOUT US</h1>
Edu-Tech Academic Solutions is PAIS preferred partner specializing in on-site technology solutions for independent schools in the Greater Philadelphia region. We provide IT integration, consulting, recruiting, and strategic planning services designed to enhance learning environments and optimize school operations. To learn more, visit www.edu-tech.com
Edu-Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let the hiring manager know.</div>

Assistant IT Support Manager

Human Capital HR Solutions

Job Title: Manager &ndash; IT SupportHuman Capital HR Solutions is hiring a Manager &ndash; IT Support to lead and manage IT support operations and ensure uninterrupted IT services for a large user base.Location: KarachiIndustry Preference: Pharmaceutical sectorJob Overview:We are seeking an experienced Manager &ndash; IT Support to lead and manage IT support operations for a large user base. The role is responsible for ensuring smooth IT service delivery, managing support teams, maintaining IT systems, and implementing IT policies and security measures to support business operations.Key Responsibilities:&middot; Manage and supervise the IT Support team to ensure timely resolution of technical issues&middot; Oversee IT support operations for 100+ users&middot; Manage user access rights, email access, and IT security policies&middot; Plan and implement IT maintenance activities including Windows updates and antivirus deployment&middot; Ensure compliance with company IT policies and external regulations&middot; Maintain smooth functioning of IT systems and infrastructureRequirements:&middot; Bachelor&rsquo;s degree in Information Technology or related field&middot; At least 5 years of experience managing an IT Support team supporting 100+ users&middot; Strong written and verbal communication skills&middot; Good comprehension and negotiation skillsCertifications:&middot; CompTIA A+ (Core 1 &amp; 2)&middot; ITIL 4 FoundationHow to Apply: Apply at: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Manager &ndash; IT Support &ndash; Karachi&rdquo;Follow our social accounts for the latest job opportunities:<ul><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Manager – IT Support

<div>Belong, Connect, Grow, with KBR!
Program Summary
The KBR UABOS Program provides comprehensive BASE OPERATING SUPPORT &ndash; INSTALLATION (BOS-I) services at Incirlik Air Base in Turkey. These services are delivered to support the 39th Air Base Wing, mission partners, and tenant units, encompassing a diverse range of personnel including transient, temporary duty (TDY), permanent party, and rotational personnel. The program ensures the seamless functioning of operations, maintenance, and support activities essential for the sustained mission readiness and operational effectiveness of UABOS and its associated units.
Job Summary
The UABOS (Turkey) IT Manager will provide on-site IT support for the United States Air Forces in Europe Air Forces Africa Base Operating Support (UABOS) in Turkey. This role requires a highly skilled professional with specialized expertise in IT management, capable of interpreting business needs, recommending best practices, and identifying innovative technical solutions. The IT Manager will work independently, leveraging advanced technical skills to resolve complex IT challenges efficiently
Roles and Responsibilities
<ul><li>Support the identification and implementation of process changes to improve customer support.</li><li>
Identification and implementation of process changes to improve support to the customer.</li><li>
Provide help desk support to the entire Team to include subcontractors as required.</li><li>
Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance.</li><li>
Act as a trusted liaison with IT and Program personnel to deliver desired solutions.</li><li>
Manage site mobilizations and demobilizations, as well as full life cycle support.</li><li>
Resolve, or work with technical teams to resolve, complex problems brought forth by Projects and users.</li><li>
Coordinate with Operational Management and IT staff to accumulate and report information as requested.</li><li>
Gather and refine specifications and requirements based on technical and functional needs.</li><li>
Maintain local user accounts and act as the local KBR system Security Officer</li><li>
Maintain and troubleshoot operational network infrastructure, including routers, switches, and wireless devices.</li><li>
Perform computer imaging and deployment.</li><li>
Assist users with hardware and software configuration of computers and accessories.</li><li>
Assist with troubleshooting and repair of IT equipment (PCs, printers, and scanners, etc.).</li><li>
Provide local client support for a variety of business applications</li><li>
Provide additional assistance as needed to support requirements and directives.</li><li>
Perform regular system backups to ensure protection of data.</li><li>
Perform other duties as assigned.</li></ul>
Basic Qualifications
<ul><li>Must be a U.S. Citizen with a current U.S. Driver&rsquo;s License (minimum &ldquo;C&rdquo; Class)</li><li>
Must possess passport book (not passport card) with at least 12 months of remaining validity AND with at least 4 blank visa/stamp pages remaining.</li><li>
Must possess driver's license with at least 6 months of remaining validity</li><li>
Shall possess an Associate&rsquo;s or higher degree in Computer Science from an accredited college, university, or equivalent and DoD 8570 .01-M IAT Level I</li><li>
Must currently possess or be able to obtain a U.S. Government (USG) issued Secret Clearance</li><li>
Shall have four years&rsquo; experience administering a mini-computer system and local area network (LAN).</li><li>
Shall be capable of connecting system hardware, personal computer hardware and loading software on the mini-computer system and personal computer, printers, and peripherals.</li><li>
Capable of performing data systems backups</li><li>
Shall be capable of connecting system hardware, personal computer hardware and loading software on the mini-computer system and personal computer.</li></ul><ul><li>
Proficiency in using computers and related software such as Microsoft Office and other common office products.</li><li>
Knowledge in systems specific to Civil Engineering, NexGen IT System(s) and associated subsystems.</li></ul>
Preferred Qualifications<ul><li>
B.A./B.S. in Computer Science or other related program fields, or equivalent in work experience.</li><li>
Experience managing and/or working OCONUS within a United States Government contract.</li></ul></div>

UABOS Turkey: IT Manager

Integral Federal

<div>Overview:
<div>
The Help Desk Manager supports TSA&rsquo;s Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&amp;M) support.</div>
Responsibilities:
<ul><li>Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information &amp; technology services achieve expected levels of performance.</li><li>Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.</li><li>Oversee the daily operation of the service desk including monitoring performance metrics and service level agreements (SLAs).</li><li>Act as the primary point of contact for escalated issues to ensure FLETC expectations are met and that the service desk provides a high level of support.</li><li>Responsible for identifying and implementing service improvement initiatives.</li><li>Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.</li><li>Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.</li></ul>
Qualifications:
<div>
Required:</div><div></div><ul><li> 
Bachelor's Degree with 10 years of experience in IT support</li><li>5 years of support as a Help Desk Manager</li><li>Knowledge of ServiceNow</li><li>ITIL v4 Certified</li><li>Secret Clearance</li></ul><div></div><div> 
Preferred:</div><div></div><ul><li> 
Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.</li></ul>
Company Overview:
<div>
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.</div><div></div><div> 
Integral is headquartered in McLean, VA and serves clients throughout the country.</div><div></div><div> 
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!</div><div></div><div> 
Our package also includes:</div><ul><li>Medical, Dental &amp; Vision Insurance</li><li>Flexible Spending Accounts</li><li>Short-Term and Long-Term Disability Insurance</li><li>Life Insurance</li><li>Paid Time Off &amp; Holidays</li><li>Earned Bonuses &amp; Awards</li><li>Professional Training Reimbursement</li><li>Employee Assistance Program</li></ul><div></div><div> 
Equal Opportunity Employer/Protected Veteran/Disability</div></div>

Help Desk Manager

Mistras Group, Inc.

<div>The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives.

Major Responsibilities/Activities:
<ul>
<li>Manage, coach, and trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service.</li>
<li>Uses ITSM platforms (e.g., ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, service availability, and business impact. Manage end-to-end service delivery, including incident, request, change, and knowledge management.</li>
<li>Serve as the primary escalation point for severe or unique technical issues.</li>
<li>Define and track service metrics (e.g., resolution time, customer satisfaction) to identify trends, root cause and areas for improvement.</li>
<li>Develop and refine workflows, escalation rules, and service request classification schemes. Utilize new technologies such as AI to automate processes.</li>
<li>Work closely with infrastructure, cybersecurity, and application teams to ensure seamless IT service delivery.</li>
<li>Ensure adherence to IT policies, including incident management, change control, and access governance.</li>
<li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field (or equivalent experience).</li>
<li>Minimum 5 years of experience in IT support, with at least 3 years in a supervisory or managerial role.</li>
<li>Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics.</li>
<li>Excellent communication, leadership, and problem-solving skills.</li>
</ul>
Minimum Requirements:
<ul>
<li>ITIL, HDI, or similar service management certifications. ( preferred)</li>
<li>Technical Troubleshooting</li>
<li>Escalation Management</li>
<li>End-User Training</li>
<li>Upgrades &amp; Patch Management</li>
<li>ServiceNow or similar ITSM platforms</li>
<li>Familiarity with cybersecurity protocols and identity access management tools (e.g., SailPoint)</li></ul></div>

IT Service Desk Manager

Cleveland Public Library

<div>Description
INFORMATION TECHNOLOGY SUPPORT (ITS) MANAGER
HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
Non-Bargaining Unit
Pay Grade: 7 ($77,825 - $104,000)
LOCATION: Lakeshore Campus 
EXTERNAL POSTING OPEN UNTIL 3/27/2026 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. 
JOB SUMMARY:
Reporting to the Senior Director of IT, the IT Support Manager leads the Cleveland Public Library&rsquo;s multifaceted IT Support (ITS) team, ensuring the effective delivery of technology solutions to meet the needs of both staff and patrons. This includes overseeing branch technology, IoT devices, CPL-PLAY technology, and other technology-driven initiatives. 
The IT Support Manager is accountable for achieving customer service and support performance targets, managing the IT Support team, and optimizing IT operations and processes. Key responsibilities include fostering relationships with internal and external stakeholders, maintaining and servicing systems, software, hardware, and connectivity, and overseeing the IT onboarding and support experience to ensure seamless integration and satisfaction for all users. 
JOB REQUIREMENTS: 
Education:
Associate Degree in Information Technology, Computer Science, Cybersecurity, or a related field is required; Bachelor&rsquo;s Degree preferred. 
Experience:<ul><li>
3-5 years&rsquo; technical leadership experience managing technical professionals.</li><li>
3-5 years&rsquo; experience as a pioneering technologist with a proven track record in technology implementations, software development and experimental education.</li><li>
Three years&rsquo; experience and expertise in three or more of the following areas:</li></ul><ul><li>
Service Desk/Help Desk troubleshooting processes and ITIL service delivery frameworks.</li><li>
Administration and management of Microsoft Azure/Entra, Microsoft 365, and Active Directory (AD), including Group Policy (GPO) configurations.</li><li>
Hands-on experience with Microsoft Windows Server 2019 or 2022, including server management and administration.</li><li>
Proficiency in Microsoft Intune and device management solutions.</li><li>
Strong skills in technical documentation development and IT project management.</li><li>
Proven ability to lead, train, and coach IT professionals, fostering team growth and performance.</li></ul> 
Technical Expertise:<ul><li>
Proven experience with current technology practices, standards, and equipment in an operational environment.</li><li>
Demonstrated success in leading and mentoring technical professionals to achieve team objectives.</li><li>
Advanced expertise in Microsoft 365, including administration and end-user support.</li><li>
Strong collaboration skills, with the ability to work effectively across all levels of an organization.</li><li>
Familiarity with public library systems, public-sector operations, and unionized work environments is preferred.</li><li>
Commitment to delivering exceptional customer service to both internal and external stakeholders.</li><li>
Proficiency in Microsoft 365 Office products and related business systems, such as ERP platforms and HR ATS tools.</li><li>
Hands-on experience with Microsoft Azure/Entra and cloud infrastructure management.</li><li>
A proven track record of continuous technical education and professional development, including IT certifications and online learning platforms.</li></ul> 
Certifications: An active CompTIA A+ certification (or equivalent certification) is required. Candidates or employees who do not possess this certification upon appointment must obtain it within six months of employment and maintain it thereafter. 
An active Microsoft Azure Fundamentals certification (AZ-900 or an updated equivalent if Microsoft revises the baseline certification) is also required. Candidates or employees without this certification at the time of appointment must achieve it within six months of employment and maintain it. 
All certifications taken must be proctored in-person. Higher-level certifications will be accepted as substitutes for the fundamental certifications listed above. 
OTHER DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<ul><li>
 Lead and manage CPL&rsquo;s IT Support (ITS) team, ensuring effective scheduling and execution of work assignments.</li><li>
Train and mentor ITS staff on software and hardware systems, providing guidance for troubleshooting and technical support as needed.</li><li>
Serve as a Tier 2/Tier 3 escalation point for complex IT issues, while delegating Level 1 tickets to the appropriate CPL IT Support team members.</li><li>
Develop and maintain comprehensive technical and procedural documentation to support operations and projects.</li><li>
Monitor and analyze IT Support performance metrics, including IT ticket closures, customer service statistics, and KPIs, and implement continuous improvement initiatives.</li><li>
Establish and maintain a knowledge base of recurring issues and solutions, with a focus on root cause analysis.</li><li>
Apply project management methodologies to plan, coordinate, and execute IT projects for internal and external stakeholders.</li><li>
Recommend IT strategies, policies, and procedures based on organizational needs and emerging technologies.</li><li>
Oversee daily IT operations, including IT asset management and addressing hardware, software, servers, and operating system issues.</li><li>
Act as the lead administrator for Microsoft Intune, overseeing device enrollment, compliance policies, configuration profiles, application deployment, and security standards to ensure efficient and secure device management across the organization.</li><li>
Ensure the maintenance, security, and performance of networks, and propose hardware and software upgrades aligned with organizational goals.</li><li>
Continuously evaluate current processes, technologies, and vendor relationships to identify opportunities for improvement and optimization.</li><li>
Support a range of devices, including Windows 10 and 11, macOS, HP desktops and laptops, Chromebooks, iPads, and interactive boards.</li><li>
Serve as the IT asset management lead, overseeing inventory tracking, lifecycle management, and utilization.</li><li>
Facilitate proactive and effective communication with IT colleagues, CPL staff, and stakeholders via email, verbal interactions, and Microsoft Teams.</li><li>
Coach, mentor, and supervise ITS staff, prioritizing workloads, reviewing progress, and providing constructive feedback to ensure team success.</li><li>
Deliver exceptional customer service to all stakeholders, demonstrating professional, courteous, and reliable behavior.</li><li>
Promote ongoing professional development opportunities for the IT Support team to enhance skills and capabilities.</li><li>
Perform additional duties and responsibilities as required to support the organization&rsquo;s mission and technology needs.</li></ul> 
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL 3/27/2026</div>

INFORMATION TECHNOLOGY SUPPORT MANAGER

MANTECH

<div>MANTECH seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area.
As a Help Desk Manager, this individual will lead the team providing essential technical assistance to government users, ensuring efficient resolution of IT issues within a Complex Enterprise IT Environment (including laptops, phones, AV, and servers). Their leadership is key to maintaining high service levels and enhancing the productivity of federal personnel through the application of ITSM frameworks and ITIL best practices. This individual manages and supervises the overall functioning of 24/7/365 Operations Support Center activities, directing staff in call center support, service desk support, and switchboard operations to drive a modern Shift Left strategy that prioritizes First Contact Resolution (FCR) and Tier 0 Self-Service adoption.
Responsibilities include but are not limited to:<ul><li>
Oversee the daily operations of a 24/7/365 Operations Support Center, supervising geographically dispersed Tier 1 staff to ensure the efficient delivery of desktop support and mission-essential services for government users in a multi-server environment, while simultaneously monitoring facilities and program data centers.</li><li>
Direct the operations of the VIP 'Gold Desk,' ensuring high-priority routing and 'White Glove' handling for Executives and mission-critical personnel.</li><li>
Manage the Automatic Call Distribution (ACD) system and IVR menus to optimize call routing and minimize abandonment rates.</li><li>
Manage help desk personnel, including hiring, training, performance evaluation, and scheduling.</li><li>
Develop and implement help desk policies, procedures, and service level agreements (SLAs) applying comprehensive knowledge of PC operating systems, knowledge of networking and electronic mail.</li><li>
Monitor helpdesk performance metrics and drive initiatives for continuous service improvement and customer satisfaction.</li><li>
Act as an escalation point for complex technical issues and ensure adherence to government security and compliance requirements.</li><li>
Works closely with the end-users to help resolve the most difficult trouble calls.</li><li>
Travels to a particular client site to help solve problems.</li></ul>
Minimum Qualifications:<ul><li>
BA/BS (Relevant Field) and 7+ experience managing a help desk or service desk team within a government contract environment.</li><li>
Proven ability to lead a &quot;Shift Left&quot; initiative by optimizing the Knowledge Management lifecycle. This includes identifying Tier 1 resolutions and proactively publishing high-quality content to the Tier 0 Self-Service Portal to optimize ticket deflection and reduce overall support volume.</li><li>
Expert-level oversight of the entire Knowledge Management lifecycle, including governance, auditing, and continuous improvement of internal and external knowledge bases.</li><li>
Ability to utilize Workforce Management (WFM) principles to analyze call arrival patterns and optimize agent scheduling, ensuring SLA compliance during surges and spikes.</li><li>
Proven track record fostering a Knowledge-Centered Service (KCS) culture, measuring performance on handle time and Knowledge Base development.</li><li>
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.</li><li>
Demonstrated experience using data analytics (e.g., Excel, PowerBI, ServiceNow dashboards) to identify trend anomalies and forecast staffing needs.</li><li>
Proficiency in managing enterprise-grade ITSM and Knowledge tools (e.g., ServiceNow, Salesforce, Zendesk, or Jira Service Management).</li></ul>
Preferred Qualifications:<ul><li>
HDI Support Center Manager (SCM) certification.</li><li>
 Experience in applying Agile or Scrum methodologies to Service Desk workflows</li><li>
ITIL Foundation certification.</li><li>
PMP Certification</li></ul>
Clearance Requirements:<ul><li>
Must be a U.S. citizen</li><li>
Must be able to obtain DHS EOD suitability</li><li>
An active EOD suitability is highly desired.</li></ul>
Physical Requirements:<ul><li>
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.</li></ul></div>

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