it support manager

JA Resorts & Hotels

<strong>Candidate Profile</strong> <p></p> <p>A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams   one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications.</p> <p>The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces.</p> <p>The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000   40,000 range.</p> <p> <strong>Role Overview</strong> </p> <p>We are seeking an experienced <strong>IT Support &amp; Application Manager</strong> to oversee IT operations at <strong>JA The Resort</strong>, leading two dedicated teams: <strong>IT Support Services</strong> and <strong>Hotel Application Management</strong>. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on <strong>Oracle Opera Cloud</strong> and <strong>Simphony Cloud</strong> platforms.</p> <p> <strong>Key Responsibilities</strong> </p> <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000   40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> <p> <strong>Requirements</strong> </p> <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>IT Field Support Manager
</div></div><div><div>Ref #
</div><div>224424
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 15-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Hamad International Airport is seeking a highly skilled <b>IT Field Support Manager</b> to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record and can help us to achieve this ambition by:</p><ul><li> Lead and manage a team providing 24x7 Customer Support across HIA, DIA and other facilities within HIA premises.</li><li> Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems and digital systems.</li><li> Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained.</li><li> Accountable for providing support for executive operating out of HIA premises and manage escalation to ensure timely service.</li><li> Provide guidance and technical support for challenging issues and problems, and act as a mentor to the team.</li><li> Regularly evaluate service quality to eliminate recurring issues and minimize the downtime of Service delivered to end users.</li><li> Accountable for establishing adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment.</li><li> Ensure IT end-point infrastructure is compliant to patching levels and standard applications/ services as defined by QR Group IT and non-standard applications are identified and removed from the environment.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b></p><ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience. Work experience in Airport or Airline would be desirable.</li><li> Certification and or good understanding of ITIL Service Management or ISO 20000 best practices.</li><li> Certification and or good understanding and working knowledge of Project Management principals and processes</li><li> Knowledge of end users computing tools and technologies, Microsoft and CUTE products</li><li> Excellent communication and presentation skills and proven ability to effectively interact with team members, Business Units, and peers, earning their trust and establishing credibility, command of English Language</li></ul><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224424</div></div></div></div></div></div></div></div>

IT Field Support Manager

Selecta Sol

<p>Job Requirement:</p><p>1- We are looking for a Provided IT support and infrastructure maintenance, including troubleshooting, security, and user assistance. for our BPO &amp; Software House.</p><p>2- Lives Near By Wapda Town/Johar Town.</p><p>3- Can Join Immediately.</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

IT Support & Network Manager

Ziyan Textiles

<p>IT Manager-Ziyan Textiles-Onsite Monday to Saturday 09am to 05pm (3.5km Defense Road Lahore)</p><p>Responsibilities:</p><ul><li>General IT Management</li><li>Attendance &amp; Access Control</li><li>Websites &amp; Domain Management</li><li>Network &amp; Internet Administration</li><li>IT inventory &amp; Maintenance</li><li>Vendor &amp; Support Management</li><li>User support and training</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>3&ndash;5 years of hands-on experience in IT support or infrastructure management.</li><li>Strong knowledge of networking, printer configuration, domain/IP management.</li><li>Experience with biometric attendance systems.</li><li>Basic website management and coordination with developers.</li><li>Excellent problem-solving and communication skills.</li><li>Proficiency in Microsoft Office, antivirus, and backup tools.</li></ul><p><b>How to Apply</b></p><p><b>Email:</b> hr@ziyantextiles.com<br/><b>WhatsApp:</b> +92 312 5346647</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Manager IT

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
  </li>
  <li>
   Support critical hotel systems such as:
  </li>
  <ul>
   <li>
    Property Management System (e.g., Opera)
   </li>
   <li>
    Point of Sale systems (e.g., MICROS)
   </li>
   <li>
    Key card access systems
   </li>
   <li>
    IP telephony and voicemail
   </li>
   <li>
    CCTV and surveillance
   </li>
   <li>
    Guest Wi-Fi and HSIA platforms
   </li>
  </ul>
  <li>
   Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
  </li>
  <li>
   Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
  </li>
  <li>
   Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
  </li>
  <li>
   Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
  </li>
  <li>
   Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
  </li>
  <li>
   Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
  </li>
  <li>
   Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
  </li>
  <li>
   Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   3&ndash;5+ years of experience in IT management, preferably in hospitality.
  </li>
  <li>
   Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
  </li>
  <li>
   Proven experience managing networks, servers, Windows environments, and cloud services.
  </li>
  <li>
   Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
  </li>
  <li>
   Strong leadership, communication, and project management skills.
  </li>
  <li>
   Ability to manage vendors, budgets, and strategic IT initiatives.
  </li>
 </ul>
</div>


Assistant IT Manager

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  ICE Consulting is a privately owned, leading
  <strong>
   Managed IT Services Provider (MSP)
  </strong>
  established in
  <strong>
   1996
  </strong>
  . We specialize in delivering comprehensive IT support services, including
  <strong>
   Network &amp; Security
  </strong>
  ,
  <strong>
   UNIX/Linux &amp; Windows Engineering
  </strong>
  ,
  <strong>
   System &amp; Database Administration
  </strong>
  ,
  <strong>
   Help Desk Support
  </strong>
  ,
  <strong>
   VoIP Support
  </strong>
  , and
  <strong>
   complete IT infrastructure management
  </strong>
  .
 </p>
 <p>
  Our clients&mdash;small to mid-sized enterprises&mdash;depend on us for secure, efficient, and scalable technology solutions.
 </p>
 <p>
  We are seeking a
  <strong>
   hands-on, strategic, and people-focused Service Desk Manager
  </strong>
  to join our
  <strong>
   Asia Office in Lahore
  </strong>
  . This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting&rsquo;s international clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The
  <strong>
   Service Desk Manager
  </strong>
  will oversee
  <strong>
   IT support operations
  </strong>
  in a fast-paced
  <strong>
   Managed Service Provider (MSP)
  </strong>
  environment. The role includes managing a
  <strong>
   24/7 Help Desk team
  </strong>
  , coordinating with
  <strong>
   onsite engineers in the U.S.
  </strong>
  , ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
 </p>
 <p>
  The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Service Delivery Management
  </strong>
 </p>
 <ul>
  <li>
   Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction.
  </li>
  <li>
   Coordinate with onsite, systems, and network teams to deliver seamless client support.
  </li>
  <li>
   Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication.
  </li>
  <li>
   Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives.
  </li>
  <li>
   Collaborate with Project Managers to review and refine all client communications before release.
  </li>
 </ul>
 <p>
  <strong>
   2. Team &amp; Resource Management
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage the
   <strong>
    Lahore-based Help Desk team
   </strong>
   , working closely with
   <strong>
    U.S.-based onsite engineers
   </strong>
   .
  </li>
  <li>
   Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution.
  </li>
  <li>
   Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards.
  </li>
  <li>
   Provide coaching, mentoring, and training to develop team members&rsquo; technical and customer service skills.
  </li>
 </ul>
 <p>
  <strong>
   3. Client Onboarding &amp; Offboarding
  </strong>
 </p>
 <ul>
  <li>
   Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans.
  </li>
  <li>
   Manage secure and efficient client offboarding processes with proper documentation and asset recovery.
  </li>
  <li>
   Partner with engineering and project teams to ensure seamless transitions and client satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   4. Compliance &amp; Audit Support
  </strong>
 </p>
 <ul>
  <li>
   Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.).
  </li>
  <li>
   Ensure internal processes and communication align with industry standards and regulatory expectations.
  </li>
 </ul>
 <p>
  <strong>
   5. Quality Assurance &amp; Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality.
  </li>
  <li>
   Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas.
  </li>
  <li>
   Enforce consistent use of templates, documentation standards, and internal knowledge base updates.
  </li>
 </ul>
 <p>
  <strong>
   6. ITIL &amp; Governance
  </strong>
 </p>
 <ul>
  <li>
   Apply ITIL best practices across incident, request, change, and problem management processes.
  </li>
  <li>
   Use ITSM platforms (e.g.,
   <strong>
    ConnectWise
   </strong>
   ) for service delivery, reporting, and governance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    5 years of Tier II end-user support experience
   </strong>
   , with at least
   <strong>
    3 years in a managerial or supervisory role
   </strong>
   .
  </li>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Computer Science, Information Technology, or related field
   </strong>
   .
  </li>
  <li>
   Proven experience leading support teams in an
   <strong>
    MSP or IT services environment
   </strong>
   .
  </li>
  <li>
   Strong technical knowledge of
   <strong>
    Windows (7&ndash;11), macOS, mobile devices
   </strong>
   , and
   <strong>
    cloud platforms (O365, Gmail)
   </strong>
   .
  </li>
  <li>
   Experience with
   <strong>
    Microsoft Intune, Google Workspace, VMware Workspace ONE, and JAMF
   </strong>
   for device management.
  </li>
  <li>
   Familiarity with
   <strong>
    MDM tools, endpoint security solutions, SSO/MFA platforms (Okta, OneLogin)
   </strong>
   , and
   <strong>
    VoIP systems (RingCentral, Vonage)
   </strong>
   .
  </li>
  <li>
   Excellent leadership, documentation, and communication skills for managing cross-functional global teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Desk Manager

PROPERTY BUY-RENT (SMC -Private) Limited

<p><b>Location:</b> Lahore, Pakistan<br/><b>Salary Range:</b> PKR 70,000 &ndash; 120,000 per month<br/><b>Experience Required:</b> 3&ndash;4 Years<br/><b>Job Type:</b> Full-Time</p><p><b>About the Role:</b></p><p>We are seeking a skilled and proactive <b>IT Support Manager</b> to oversee our organization&rsquo;s IT operations, manage support staff, and ensure seamless technology performance across all departments. The ideal candidate will be experienced in managing IT infrastructure, troubleshooting system issues, and implementing effective IT policies and procedures.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and lead the IT support team to provide timely technical assistance to all employees.</li><li>Oversee installation, configuration, and maintenance of hardware, software, and networks.</li><li>Ensure system security through firewalls, antivirus, and data backup protocols.</li><li>Monitor IT performance metrics and implement improvements for efficiency.</li><li>Handle troubleshooting of network, system, and software issues promptly.</li><li>Maintain and update IT asset inventory, licenses, and documentation.</li><li>Collaborate with management to plan IT infrastructure upgrades and ensure business continuity.</li><li>Train and support staff on IT tools, systems, and cybersecurity best practices.</li><li>Liaise with external vendors for hardware/software procurement and technical support.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>3&ndash;4 years of experience in IT support, system administration, or a related role.</li><li>Strong knowledge of Windows and Mac OS environments, networking, and cloud systems.</li><li>Hands-on experience with servers, routers, switches, and firewalls.</li><li>Excellent troubleshooting, leadership, and communication skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Certifications such as CompTIA A+, CCNA, or Microsoft Certified Professional (MCP) are a plus.</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive salary (PKR 70,000 &ndash; 120,000) based on experience.</li><li>Health and wellness benefits.</li><li>Professional development and certification support.</li><li>Friendly and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

IT Support Engineer

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