it support manager

Bonito MS

Job Opportunity: IT Support ManagerLocation: Al Rayyan, Qatar Company: Bonito MSAbout UsBonito MS is a growing enterprise specializing in business solutions, digital services, and IT innovation. With a strong presence in Al Rayyan, we are committed to delivering reliable technology support and ensuring seamless operations for our clients. As we expand, we are seeking a skilled IT Support Manager to lead our support division and strengthen our IT backbone.Role OverviewWe are looking for an IT Support Manager to oversee and manage our IT support team. This role requires a professional with expertise in IT operations, customer service, and systems management. You will be responsible for ensuring timely resolution of technical issues, enhancing client satisfaction, and driving continuous improvement in IT support processes.Key Responsibilities<ul><li>Lead and manage the IT support team to deliver high-quality service.</li><li>Develop and implement support strategies, policies, and procedures.</li><li>Oversee troubleshooting, incident management, and escalation processes.</li><li>Collaborate with IT and business teams to resolve complex technical issues.</li><li>Monitor KPIs, service levels, and customer satisfaction metrics.</li><li>Provide training, mentorship, and performance management for support staff.</li><li>Ensure compliance with cybersecurity standards and company policies.</li><li>Represent Bonito MS in client meetings and industry forums.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>7+ years of IT support experience, with at least 3 years in a leadership role.</li><li>Strong knowledge of enterprise IT systems, networks, and cloud platforms.</li><li>Proven track record of managing IT support operations successfully.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT support operations at one of Qatar&rsquo;s premier business solution providers.</li><li>Play a key role in shaping Bonito MS&rsquo;s customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to QAR20,000.00 per monthWork Location: In person

IT Support Manager

Blink Health

<div><div>Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products &ndash; BlinkRx and Quick Save &ndash; remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</div><h3 class="jobSectionHeader">
About the Role</h3>

At Blink Health, we're committed to making prescription medications more affordable and accessible for everyone. Behind that mission is a reliable, scalable, and user-focused IT organization.

We're looking for an IT Support Manager to lead our Service Desk team and own the end-to-end support experience for employees across Blink. This role is equal parts people leadership, operational ownership, and hands-on problem solving. You'll be responsible for ensuring our teams&mdash;from corporate functions to pharmacy operations&mdash;have seamless, secure, and efficient access to the tools they need to do their best work.

You'll partner closely with Engineering, Network, and Information Security teams to support a growing, fast-paced environment, while continuously improving how we deliver IT support at scale.
<h3 class="jobSectionHeader">
What You'll Do</h3>
<h4 class="jobSectionHeader">Lead the Service Desk</h4>
<ul><li>Own day-to-day Service Desk operations, ensuring high-quality, responsive support across the organization.</li>
<li>Hire, mentor, and develop a high-performing team with a strong customer-first mindset.</li>
<li>Set clear expectations, track performance, and continuously improve SLAs, KPIs, and team effectiveness.</li>
<li>Act as an escalation point for complex or high-impact issues, ensuring timely and thoughtful resolution.</li>
</ul><h4 class="jobSectionHeader">Deliver a High-Quality Employee Experience</h4>
<ul><li>Ensure a seamless IT experience for all employees, including high-touch, white-glove support for executive stakeholders.</li>
<li>Oversee support across MacOS, Windows, and core SaaS platforms (Okta, Google Workspace, Slack, Zoom).</li>
<li>Maintain strong onsite support standards, including hardware setup, office support, and AV readiness for key meetings.</li>
</ul><h4 class="jobSectionHeader">Own User Lifecycle &amp; Access Management</h4>
<ul><li>Lead onboarding and offboarding processes, ensuring timely and secure provisioning and de-provisioning of access.</li>
<li>Partner with HR and Security to ensure processes are efficient, compliant, and scalable.</li>
<li>Identify opportunities to automate and streamline identity and access workflows.</li>
</ul><h4 class="jobSectionHeader">Drive Asset &amp; Endpoint Management</h4>
<ul><li>Own IT asset lifecycle management, including procurement, tracking, auditing, and refresh planning.</li>
<li>Ensure endpoints are securely managed and compliant using MDM tools such as Jamf and Intune.</li>
<li>Maintain clean, accurate inventory and documentation to support growth and operational needs.</li>
</ul><h4 class="jobSectionHeader">Strengthen ITSM &amp; Change Management</h4>
<ul><li>Own and improve Service Desk processes across incident, request, problem, and change management.</li>
<li>Ensure the Service Desk is tightly integrated into change control processes, with clear communication and risk awareness.</li>
<li>Leverage tools like Jira Service Management to drive visibility, accountability, and continuous improvement.</li>
</ul><h4 class="jobSectionHeader">Partner Across IT &amp; the Business</h4>
<ul><li>Work closely with Network Engineering, Information Security, and DevOps to support system changes, rollouts, and projects.</li>
<li>Act as the connective tissue between end users and technical teams, ensuring alignment and smooth execution.</li>
<li>Support security initiatives and compliance efforts as a key operational partner to InfoSec.</li>
</ul><h4 class="jobSectionHeader">Improve, Scale, and Simplify</h4>
<ul><li>Use data and trends to identify recurring issues and implement long-term fixes.</li>
<li>Build and maintain a strong knowledge base and self-service capabilities.</li>
<li>Continuously look for ways to simplify processes, reduce friction, and improve the overall support experience.</li>
</ul><h3 class="jobSectionHeader">What You'll Need</h3>
<ul><li>7+ years of IT support experience, with 2&ndash;3+ years leading Service Desk or IT Support teams.</li>
<li>Experience operating in fast-paced, high-growth environments with evolving priorities.</li>
<li>Strong technical foundation across MacOS, Windows, and modern SaaS tools (Okta, Google Workspace, Slack, Zoom).</li>
<li>Hands-on experience with ITSM tools (Jira Service Management preferred).</li>
<li>Experience with MDM platforms such as Jamf and/or Microsoft Intune.</li>
<li>Deep understanding of user lifecycle management and access provisioning.</li>
<li>Experience managing IT assets and supporting endpoint lifecycle at scale.</li>
<li>Solid understanding of ITIL principles, with a practical, execution-focused approach.</li>
<li>Strong communication skills and the ability to work effectively across technical and non-technical teams.</li>
<li>A bias toward action, ownership, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader">What Sets You Apart</h3>
<ul><li>You take ownership and operate with a strong sense of accountability.</li>
<li>You balance speed with quality in a fast-moving environment.</li>
<li>You focus on solving root causes, not just symptoms.</li>
<li>You build strong partnerships and communicate clearly across teams.</li>
<li>You care deeply about the employee experience and take pride in delivering great service.</li>
</ul><div>
Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.</div></div>

IT Support Manager (Service Desk)

Delphi Consulting Middle East

<div>
 
 
 Job Summary
 
 
 
 The IT Support &amp; Operations Manager is responsible for overseeing the organization&rsquo;s IT support services and operational activities, ensuring high-quality service delivery to end users. The role manages the Service Desk and IT operations teams, ensuring efficient incident management, endpoint management, device provisioning, and audiovisual (AV) systems support.
 
 
 The IT Support &amp; Operations Manager will ensure operational efficiency, SLA compliance, and continuous improvement of IT support processes while maintaining strong collaboration with internal departments to support business technology needs.
 
 
 ---
 
 
 
 Key Responsibilities
 
 
 
 Service Desk Management
 
 
 &middot; Oversee the daily operations of the IT Service Desk and support teams.
 
 
 &middot; Ensure timely resolution of incidents, service requests, and technical issues in accordance with defined SLAs.
 
 
 &middot; Monitor service desk performance metrics and implement improvements to enhance service delivery.
 
 
 &middot; Establish and maintain service management processes aligned with ITIL best practices.
 
 
 End-User Support
 
 
 &middot; Ensure efficient technical support for all end users across the organization.
 
 
 &middot; Manage escalations for complex technical issues and ensure prompt resolution.
 
 
 &middot; Maintain high levels of customer satisfaction and service quality.
 
 
 Endpoint Management
 
 
 &middot; Manage enterprise endpoint environments including desktops, laptops, and other user devices.
 
 
 &middot; Ensure proper device configuration, security compliance, patch management, and lifecycle management.
 
 
 Mobile Device Management (MDM) &amp; Device Build
 
 
 &middot; Manage MDM platforms to ensure secure device enrollment, configuration, and policy enforcement.
 
 
 &middot; Oversee device imaging, provisioning, and deployment processes.
 
 
 &middot; Maintain standardized system builds and deployment procedures.
 
 
 AV Systems Management
 
 
 &middot; Oversee the operation and maintenance of meeting room audiovisual systems.
 
 
 &middot; Ensure reliable AV support for meetings, conferences, and collaboration platforms.
 
 
 SLA Monitoring &amp; Service Performance
 
 
 &middot; Monitor team performance against established service level agreements (SLAs).
 
 
 &middot; Analyze incident trends and service desk performance to identify improvement opportunities.
 
 
 &middot; Ensure adherence to service management procedures and escalation processes.
 
 
 Documentation &amp; Knowledge Management
 
 
 &middot; Maintain accurate technical documentation, operational procedures, and support knowledge bases.
 
 
 &middot; Ensure proper documentation of incidents, solutions, and operational processes.
 
 
 Stakeholder Collaboration
 
 
 &middot; Collaborate with internal departments to understand and support business technology requirements.
 
 
 &middot; Coordinate with infrastructure, security, and application teams to ensure seamless service delivery.
 
 
 ---
 
 
 
 Qualifications &amp; Experience
 
 
 
 &middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &middot; 10+ years of experience in IT support, service desk, or IT operations roles, including team leadership responsibilities.
 
 
 &middot; Proven experience managing IT Service Desk operations and end-user support environments.
 
 
 &middot; Hands-on experience with endpoint management tools and Mobile Device Management (MDM) platforms.
 
 
 &middot; Experience supporting enterprise collaboration and AV systems.
 
 
 &middot; Strong understanding of IT Service Management frameworks (ITIL).
 
 
 ---
 
 
 Skills &amp; Competencies
 
 
 &middot; Strong leadership and team management skills.
 
 
 &middot; Excellent communication skills with strong command of English (written and verbal).
 
 
 &middot; Strong customer service and user support orientation.
 
 
 &middot; Detail-oriented with strong documentation discipline.
 
 
 &middot; Strong problem-solving and escalation management skills.
 
 
 &middot; Ability to manage multiple priorities and service demands effectively.
 
 
 &middot; Strong reporting and operational monitoring capabilities.
 
 
 ---
 
 
 
 Professional Certifications
 
 
 
 Relevant professional certifications in IT service management, endpoint management, or IT support operations will be considered a strong advantage.
 
 
 Examples include (but are not limited to):
 
 
 &middot; ITIL Foundation / ITIL 4
 
 
 &middot; Microsoft Modern Desktop Administrator Associate
 
 
 &middot; Microsoft 365 Endpoint Administrator Associate
 
 
 &middot; CompTIA A+
 
 
 &middot; CompTIA Network+
 
 
 &middot; Endpoint management certifications (Intune, SCCM, or equivalent)
 
 
 ---
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &middot; Service Desk SLA compliance and resolution times.
 
 
 &middot; End-user satisfaction and service quality metrics.
 
 
 &middot; Endpoint compliance and device management efficiency.
 
 
 &middot; Incident and request resolution efficiency.
 
 
 &middot; Accuracy and completeness of technical documentation.
 
 
 &middot; AV system availability and operational reliability.
 
</div>

IT Support & Operations Manager

Hepsiburada (NASDAQ: HEPS)

<div>
 
 At Hepsiburada,, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Organizational Structure
 
 
 
 
 
 <ul>
 <li>
 You will be responsible for managing and orchestrating five key functional units:
 </li>
 <li>
 
 Level 1 (Field Support):
 
 Responsible for the physical maintenance, repairs, and ensuring the operational readiness of the devices in the field. (This will be handled through an external company)
 </li>
 <li>
 
 Level 2 (Technical Support):
 
 Responsible for the systemic analysis of incoming tickets escalated from Level 1 and resolving them through remote intervention.
 </li>
 <li>
 
 Level 3 (Infrastructure &amp; Expertise):
 
 Responsible for advanced troubleshooting concerning Assets (inventory), Network connectivity, and Hardware-specific issues, including root cause analysis.
 </li>
 <li>
 
 Reporting Unit:
 
 Responsible for continuous monitoring of operational KPIs (Key Performance)
 </li>
 <li>
 
 Inventory &amp; Asset Control:
 
 Responsible for accounting for all departmental inventory, controlling movements, and ensuring timely registration of hardware inventory movement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Incident &amp; Problem Management:
 
 Responsible for resolving incidents and problems in a timely manner, identifying recurring defects, and taking proactive measures to eliminate them permanently.
 </li>
 <li>
 
 Cross-Functional Coordination:
 
 Interacting with internal related departments and external stakeholders (Telecom operators/Service providers) to ensure 24/7 device uptime.
 </li>
 <li>
 
 Knowledge Management:
 
 Responsible for the quality and accessibility of technical instructions and a comprehensive &ldquo;Knowledge Base&rdquo; for standardized incident resolution across the devices.
 </li>
 <li>
 
 Capacity Planning:
 
 Responsible for analyzing regular data to forecast and ensure the availability of necessary inventory and spare parts to ensure the uninterrupted operation of devices.
 </li>
 <li>
 
 Team Leadership:
 
 Responsible for selecting, mentoring, and managing employees; setting clear tasks and monitoring their implementation.
 </li>
 <li>
 
 Financial Oversight:
 
 Responsible for analysis, strategic planning, and budgeting for the IT operations department.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Graduates from Computer, Electronics, Industrial Engineering, or related departments of universities.
 </li>
 <li>
 Professional certifications in ITSM and ITIL.
 </li>
 <li>
 5+ years in IT Technical Support, specifically for self-service devices (ATMs, payment terminals, parcel lockers, parking meters, etc.).
 </li>
 <li>
 At least 3 years in a leadership or management position.
 </li>
 <li>
 Professional knowledge of computer equipment design and hardware components.
 </li>
 <li>
 Advanced proficiency in troubleshooting (diagnosis) and repair using specialized software and diagnostic equipment.
 </li>
 <li>
 Expert-level knowledge of MS Windows, Linux, and Android operating systems.
 </li>
 <li>
 Communication: Proficiency in English is mandatory for effective technical and business collaboration with colleagues
 </li>
 <li>
 Management: Proven skills in conducting business negotiations, task setting, and performance monitoring.
 </li>
 <li>
 Analytical Thinking: Strong capability in strategic planning, data analysis, and budget management.
 </li>
 </ul>
 
 
 
 
 
 
 We Offer:
 
 
 
 
 
 
 <ul>
 <li>
 We rule the change and you are taking big responsibility for this game.
 </li>
 <li>
 We are learning and improving together with our experiences.
 </li>
 <li>
 Hepsiburada is empowering, supporting, and making the ideas a reality.
 </li>
 <li>
 Working with joy is our secret weapon !
 </li>
 </ul>
 
 
 
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

IT Operations & Support Manager

UTAH HOUSING CORPORATION

<div>Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking an experienced IT Manager in our Information Technology Department to lead our IT Support Team in a collaborative and mission-driven environment. If you are energized by leading enterprise support operations, developing and coaching staff, improving service delivery, and enhancing the end-user technology experience across an organization, we invite you to continue reading.
At UHC, our mission is to serve Utah's housing needs through finance and innovation. We are guided by core values - including integrity, respect, communication, teamwork and collaboration, and growth and development - which shape how we work together and how we support the communities we serve. We are looking for a leader who embodies these values and takes pride in delivering exceptional service in a purpose-driven environment.
The IT Manager - Support Team position pays between $90,000 and $120,000 annually, based on education and experience. UHC provides a comprehensive benefits package that includes employer contributions to the Utah Retirement Systems (URS), Public Employees Health Program (PEHP) traditional health plans, as well as a high-deductible health plan with employer contributions to a Health Savings Account (HSA). Additional benefits include dental and vision plans, flexible spending accounts for medical and dependent care, group term life and accident insurance, and options for 401(k), 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, 30 minutes of paid daily exercise time, a convenient onsite market, flexible work hours, and limited remote work opportunities, all within a supportive coaching-oriented environment.
Responsibilities of the IT Manager - Support Team include leading a small but critical team responsible for helpdesk operations, end-user support, IT asset tracking, and employee technology training. This position ensures team members are effectively assigned, supported, and progressing on key service priorities. The IT Manager - Support Team partners closely with the Infrastructure Team to resolve escalated technical issues and coordinate cross-functional IT initiatives while developing performance metrics that drive continuous improvement in service delivery and customer experience. This position requires strong self-direction, sound judgment, and the ability to operate with limited supervision while maintaining effective collaboration across departments.
IT Manager - Support Team will collaborate with internal stakeholders to define support needs and implement effective service solutions, coaching and mentoring direct reports through goal setting and performance development, and ensuring timely and high-quality resolution of helpdesk tickets. This position is also responsible for maintaining accurate IT asset inventory records, overseeing employee onboarding and offboarding technology processes, and delivering security awareness and technology training to staff. In addition, the IT Manager recommends and maintains IT support policies and procedures while driving continuous improvement in customer service standards and support operations.
Qualified candidates will hold a bachelor's degree in information technology or a related field and at least seven years of experience in an enterprise IT environment. Experience managing direct reports is strongly preferred, along with demonstrated success leading IT support, helpdesk, or service desk functions.
If you are a service-oriented, analytical leader who thrives on building strong teams, improving processes, and enhancing the employee technology experience, we want to hear from you.
Qualified applicants may be contacted by Utah Housing Corporation for an interview.</div>

IT Manager - Support Team

L7 Informatics

<div>L7 Informatics
IT Manager
At L7 Informatics, Inc., our mission is to revolutionize scientific processes and data management to accelerate precision health across life sciences, healthcare, and nutrition value chains.
Our end-to-end solutions and services enable researchers to make new genomic discoveries, precision therapeutics manufacturers to create higher-fidelity therapies, health systems to provide superior diagnostics and a standard of care, and precision agriculture to meet tomorrow's needs.
The L7 culture is one of the biggest reasons why our people choose to stay. Our culture is driven by our core values:<ul><li>
Collaboration: Listen empathetically to customers and colleagues. Seek first to understand. Actively listen with an open mind.</li><li>
Innovation: Inspire each other to think big, bring new ideas, and imagine all possibilities. Maintain a safe-to-fail environment where all ideas are welcome &amp; valued. Be vigilant in our pursuit of creative solutions.</li></ul><ul><li>
Excel: Strive for excellence in all we do. Elevate expectations and performance with every opportunity. Provide &quot;best in class&quot; product, customer service, and employee experience.</li><li>
Growth: We recognize we don't know everything. Be courageous to ask the hard questions, give and receive respectful &amp; actionable feedback. Invest in time for continuous learning and development.</li></ul>
The most successful L7&rsquo;ers are naturally persistent and resilient when it comes to solving problems and servicing our customers. They are full of grit and spunk, driven by our mission to make a positive impact on a very important industry that can improve healthcare for people around the world.
Due to our continued growth, we are hiring an IT Manager, based in Austin, TX, to lead IT governance as an advisor to the responsible L7 Executive, manage all hardware and software utilized by L7 Informatics across the globe.
What you will get to do<div><ul><li>
Assist L7ers with their computer hardware, including<ul><li>
Ordering/provisioning and asset tracking</li><li>
Managing MDM</li><li>
Repurposing</li></ul></li><li>
Assist and manage L7 and associated resources&rsquo; SaaS licenses and permissions (either directly for software where the IT Manager has Admin responsibilities or establishing effective governance, should Admin responsibilities for minor systems be a functional responsibility).</li><li>
Constant attention to IT aspects of L7 QMS 
</li><li>
Regular reviews/audits of system access as required by SOPs and/or as necessary &bull; Collaborate with other internal departments to ensure IT needs are being met</li><li>
Mentor everyone with your deep and unique experience.</li><li>
Support and participate in L7&rsquo;s quality management system (QMS) by complying with the Quality Policy and SOPs, and by meeting L7&rsquo;s QMS objectives.</li></ul></div>
What will make you a good fit<div><ul><li>
 10+ years of IT governance, management, and support</li><li>
 Apple macOS, G-Suite-based infrastructure environment experience</li><li>
 Organized and demonstrable self-starter</li><li>
 Strong communication skills</li><li>
 Collaborative and cooperative team player</li></ul></div><div></div><div> 
What will make you stand out</div><div><ul><li>
ISO exposure/experience with 9001, 27001 certifications</li><li>
Familiar with the following regulations: cGxP, 21CFR, CAP/CLIA, GAMP 5, and/or ASTM E2500</li><li>
Constant Learner who keeps ups with the latest in AI</li><li>
Networker who enjoys blocking and tackling issues around the office</li></ul></div><div></div> 
The (Typical) Hiring Process<div><ul><li>
A phone call with one of our hiring managers to learn more about the role and your background</li><li>
Quick conversation with someone from our talent team</li></ul></div><div><ul><li>
Interviews with 2-3 members of the team</li><li>
Final interview with the hiring manager</li></ul></div>
Even if your experience and skills do not exactly match the job description, we value passion and curiosity and recognize that everyone comes with a unique background and perspective. If you&rsquo;re not sure if you meet the qualifications of this exact role, we encourage you to join our Talent Community on our career page so that we can consider you for the right role when it the need arises.
EOE STATEMENT<div>
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.</div><div>
2</div></div>

Manager - IT

Hilton

<div>
 An Assistant IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Assistant IT Manager will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
 </li>
 <li>
 Supervise the IT Department on a daily basis
 </li>
 <li>
 Maintain excellent product knowledge and apply it to deliver full system benefits
 </li>
 <li>
 Understand, fully, the legal requirements on IT governance and security
 </li>
 <li>
 Handle, efficiently and completely, IT issues that arise
 </li>
 <li>
 Identify current and future system needs and provide solutions for the identified needs
 </li>
 <li>
 Build strong internal working relationships with all hotel Departments
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous IT management experience, preferably in the hotel, leisure, and/or service sector
 </li>
 <li>
 Experience of all Microsoft systems
 </li>
 <li>
 Experience of hotel applications, such as Fidelio and Micros, preferred
 </li>
 <li>
 Excellent organizational and interpersonal skills
 </li>
 <li>
 Current technical skills and knowledge of technology
 </li>
 <li>
 General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
 </li>
 <li>
 Ability to plan ahead and develop contingency plans, where necessary
 
 
 
 </li>
 </ul>
 It is advantageous in this position if you demonstrate the following capabilities and advantages:
 
 
 <ul>
 <li>
 Ability to work in a team
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Positive Attitude
 </li>
 <li>
 IT proficient
 </li>
 <li>
 Willingness to develop team members and self
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Technology
</div>

Assistant IT Manager

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