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it support officer

Prosupport Services Company Limited

<div>
 <p>
  The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 </p>
 <br/>
 Tasks
 <br/>
 <ul>
  <br/>
  <li>
   Provide technical support to users on hardware, software, network, and application issues.
  </li>
  <br/>
  <li>
   Respond to IT support requests and resolve issues in a timely and professional manner.
  </li>
  <br/>
  <li>
   Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
  </li>
  <br/>
  <li>
   Set up user accounts, email access, and system permissions.
  </li>
  <br/>
  <li>
   Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
  </li>
  <br/>
  <li>
   Perform routine system checks, updates, and backups.
  </li>
  <br/>
  <li>
   Assist in managing antivirus, security patches, and access controls.
  </li>
  <br/>
  <li>
   Support troubleshooting of network, email, and connectivity issues.
  </li>
  <br/>
  <li>
   Maintain an inventory of IT equipment and software licenses.
  </li>
  <br/>
  <li>
   Document IT procedures, system configurations, and troubleshooting guides.
  </li>
  <br/>
  <li>
   Ensure proper handling, storage, and maintenance of IT assets.
  </li>
  <br/>
  <li>
   Support implementation of IT security policies and best practices.
  </li>
  <br/>
  <li>
   Ensure compliance with company IT policies and data protection requirements.
  </li>
  <br/>
  <li>
   Assist with audits and system reviews where required.
  </li>
  <br/>
  <li>
   Work closely with vendors and service providers for repairs and upgrades.
  </li>
  <br/>
  <li>
   Support system upgrades, new software rollouts, and IT projects.
  </li>
  <br/>
  <li>
   Provide basic user training on IT systems and applications.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <br/>
  <li>
   Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
  </li>
  <br/>
  <li>
   Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
  </li>
  <br/>
  <li>
   Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
  </li>
  <br/>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <br/>
  <li>
   Good knowledge of computer hardware, software, and networks.
  </li>
  <br/>
  <li>
   Ability to communicate technical issues clearly to non-technical users.
  </li>
  <br/>
  <li>
   Good time management and ability to handle multiple tasks.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 </p>
</div>


IT SUPPORT OFFICER

Consolidated union contracting

<p><b>Job Title: Safety Officer</b><br/><b>Company: Consolidated Union Contracting (CUC)</b><br/><b>Location: Duqm, Oman</b></p><p><b>Job Description:</b><br/>Consolidated Union Contracting (CUC) is seeking a qualified and experienced Safety Officer to join our team at the Duqm project site. The ideal candidate will be responsible for ensuring compliance with health, safety, and environmental regulations, promoting a strong safety culture, and minimizing workplace risks.</p><p><b>Key Responsibilities:</b></p><ul><li>Implement and monitor HSE policies and procedures on site</li><li>Conduct regular safety inspections, audits, and risk assessments</li><li>Ensure compliance with client safety requirements and local regulations</li><li>Conduct toolbox talks, safety trainings, and awareness programs</li><li>Investigate incidents, accidents, and near-misses, and prepare reports</li><li>Maintain safety records and documentation</li><li>Coordinate with site teams to ensure safe work practices</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or Degree in Engineering or related field</li><li>NEBOSH IGC certification (mandatory)</li><li>Minimum 3&ndash;5 years of experience in construction or marine projects</li><li>GCC experience, preferably in Oman or UAE</li><li>Strong knowledge of HSE regulations and procedures</li><li>Good communication and reporting skills</li></ul><p><b>Preferred:</b></p><ul><li>Experience working on large-scale infrastructure or marine projects</li><li>Immediate availability or short notice period</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Can you Join immediately</li></ul>

Safety Officer

Oman Hotels and Tourism Company SAOC

<p><b>IT Administrator</b></p><p>A reputed hotel chain in Oman who own and operate hotels through international brand in different parts in Oman, looking for an IT Administrator to manage its IT activities for the hotels.</p><p>&middot; Oversee hotel computer systems, servers, and networks to ensure uninterrupted operations.</p><ul><li>Provide IT assistance for guest-facing systems (Wi-Fi, in-room entertainment, booking platforms).</li><li>Implement and monitor security measures to protect guest data and hotel operations.</li><li>Manage hospitality property management systems (PMS), point-of-sale (POS), HRIS, OPERA , IDS and finance software.</li><li>Maintain and troubleshoot desktops, laptops, printers, telephony, and surveillance systems.</li><li>Train staff on IT systems, provide technical support, and ensure user, and support guest needs.</li><li>Coordinate with external IT service providers, negotiate maintenance contracts, negotiate and finalize Capex and manage licenses.</li><li>Ensure adherence to data protection laws and hospitality industry IT standards.</li></ul><p>&middot; Net working (LAN/WAN), server administration, cloud systems, PMS/POS integration.</p><ul><li>Experience in Acronis Backup is very essential.</li><li>Troubleshooting, system optimization, data reporting.</li><li>Implementing new technologies to enhance guest experience and streamline operations.</li></ul><p>&middot; Responsible for day-to-day IT operations, systems support, and technology strategy for the hotel.</p><p>&middot; Network management, cybersecurity, guest IT support, staff training, hardware/software maintenance.</p><p>&middot; Strong technical knowledge, problem-solving, communication, customer service orientation</p><ul><li>Strong knowledge of Windows Server administration.</li><li>English written/spoken fluently is a must, and demonstrate good communication skills</li><li>Ability to think critically and solve problems</li><li>Work autonomously and show a good capacity to plan your activities</li><li>Achieving defined objectives in time</li><li>Capability to work under pressure</li><li><b>Education:</b></li><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li><b>Experience:</b></li><li>5+ years of experience in IT management Hospitality ( Hotel) or a similar role.</li><li>Proven experience in managing IT infrastructure and services.</li><li>Experience with IT budgeting, vendor management, and contract negotiation.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Administrator

National Energy Center

<div>
 <br/>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  <span>
   The Helpdesk Associate is responsible for providing first-line technical support and assistance to NEC users across the Head Office and ECTRON. This role ensures timely resolution of IT-related issues, proper coordination with the infrastructure and application teams, and adherence to NEC&rsquo;s IT policies and procedures.&nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  1.&nbsp;Serve as the first point of contact for IT support requests through email, phone, or ticketing systems.
 </p>
 <p>
  2.&nbsp;Provide technical assistance for hardware, software, and peripheral issues including laptops, printers, and network connectivity.
 </p>
 <p>
  3.&nbsp;Support user account management, password resets, and access control within Microsoft 365, Active Directory, and ERP systems.
 </p>
 <p>
  4.&nbsp;Log, track, and update service tickets ensuring timely and accurate resolution of user issues.
 </p>
 <p>
  5.&nbsp;Escalate unresolved or complex incidents to the Network &amp; Infrastructure Specialist or relevant technical teams.
 </p>
 <p>
  6.&nbsp;Assist in setup, configuration, and maintenance of user devices and workstations.
 </p>
 <p>
  7.&nbsp;Maintain the IT asset inventory and ensure accurate records of equipment issued and returned.
 </p>
 <p>
  8.&nbsp;Provide basic support for ERP logins, attendance exceptions, and email configuration.
 </p>
 <p>
  9.&nbsp;Coordinate with external vendors or service providers for equipment repairs and replacements.
 </p>
 <p>
  10.&nbsp;Assist during preventive maintenance, software updates, and new system deployments.
 </p>
 <p>
  11.&nbsp;&nbsp;Ensure compliance with NEC&rsquo;s IT policies, security guidelines, and acceptable use standards.
 </p>
 <p>
  12.&nbsp;Deliver clear and courteous communication to all users and maintain a professional support experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience/Qualifications Needed
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;&nbsp;Diploma or bachelor&rsquo;s degree in information technology or a related field.
 </p>
 <p>
  &bull;&nbsp;Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are advantageous
 </p>
 <p>
  <span>
   &bull;
  </span>
  1&ndash;3 years of experience in IT support or helpdesk operations, preferably in a multi-site or enterprise environment.
 </p>
 <p>
  <br/>
 </p>
</div>


Help Desk Associate

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/31/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div><p>Industry</p>
<div>IT Services
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>MAIN TASKS:</b><br>
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff.<br>
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.<br>
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats<br>
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.<br>
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.<br>
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures.<br>
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software.<br>
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.<br>
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.<br>
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests.<br>
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div><br>
</div><div><b>
QUALIFICATIONS:</b><br>
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications.<br>
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access.<br>
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.<br>
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.<br>
</li><li>
Ability to communicate technical concepts clearly to non-technical staff.<br>
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools.<br>
</li><li>
Strong analytical mindset with a focus on proactive problem-solving.<br>
</li><li>
Must be Oman resident<br>
</li></ul><div><b>
EDUCATIONAL:</b><br>
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field.<br>
</li></ul><div><b>
EXPERIENCE:</b><br>
</div><ul><li><b>
 </b>Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities.<br>
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.<br>
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>03/30/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Work Experience</p>
<div>8&ndash;10 years of experience in the ICT/IT field
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div><b>Strategic &amp; Operational Leadership</b><br>
<br>
</div><div></div><br>
<div>Lead IT transformation initiatives and system upgrades.<br>
</div><div>
Manage the ICT budget to ensure cost-effectiveness in licensing, hardware procurement, and telecommunications contracts.<br>
</div><div>
Act as the primary point of contact for external vendors and service providers.<br>
</div><div>
Oversee the IT support function and ensure timely issue resolution.<br>
</div><div>
Supervise and mentor ICT technical specialists, ensuring clear KPIs and continuous professional development.</div><div></div><div><b><br>
Cybersecurity &amp; Risk Management</b></div><div></div><div><br>
Develop and implement the organization&rsquo;s cybersecurity strategy.<br>
</div><div>
Work with Security Specialists to maintain a robust cybersecurity posture (ISO 27001 or similar).<br>
</div><div>
Establish and enforce information security policies and standards.<br>
</div><div>
Maintain data privacy and protection protocols.<br>
</div><div>
Report cybersecurity risks and mitigation plans to senior management.<br>
</div><div>
Provide periodic reporting on IT performance, system health, and security posture.</div><div></div><div><b><br>
Business Continuity &amp; Infrastructure Management</b></div><div></div><div><br>
Ensure disaster recovery, business continuity, and data protection measures are in place and regularly tested.<br>
</div><div>
Manage ERP, HR systems, Microsoft 365, and all enterprise platforms, including licensing, access, and support.<br>
</div><div>
Oversee the System &amp; Cloud Administrators to ensure hybrid infrastructure is optimized, secure, and backed up.</div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Qualifications:</b></div><div></div><div><br>
Strong knowledge of Microsoft 365, Azure/AWS, VoIP, and SD‑WAN<br>
</div><div>
Experience in cybersecurity frameworks and risk management<br>
</div><div>
Skilled in ERP and enterprise systems management<br>
</div><div>
Strong understanding of IT infrastructure and network architecture<br>
</div><div>
Excellent leadership and communication skills<br>
</div><div>
Strong reporting and documentation capabilities<br>
</div><div>
Certifications preferred: PMP/Prince2, ITIL Foundation, or CISSP<br>
</div><div>
Must be Oman resident</div><div></div><div><b><br>
Educational Requirements:</b></div><div></div><div><br>
Bachelor&rsquo;s degree in IT, Computer Science, Cybersecurity, or a related field</div><div></div><div><b><br>
Experience Requirements:</b></div><div></div><div><br>
8&ndash;10 years of experience in the ICT/IT field<br>
</div><div>
Experience in managing IT operations, security, cloud, and infrastructure environments is preferred</div></div>

IT & Cyber Security Manager

ahlibank

<div>
 <strong>
  SUMMARY OF ROLE:
 </strong>
 <br/>
 The Website Development / Support Engineer is responsible for maintaining, updating, and enhancing the bank&rsquo;s websites to ensure accuracy, security, and compliance with internal and regulatory standards. The role involves updating content, developing new features, improving user experience, and collaborating with business, marketing, and IT teams to deliver timely website updates. The incumbent will also ensure that the websites reflect the bank&rsquo;s branding, support digital campaigns, and maintain high availability and performance.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES:
  <br/>
 </strong>
 <strong>
  Website Maintenance &amp; Content Updates
  <br/>
 </strong>
 &bull; Update website content (banners, products, announcements, press releases, campaigns) in a timely manner.
 <br/>
 &bull; Ensure website information is accurate, up to date, and compliant with regulatory standards.
 <br/>
 &bull; Manage CMS workflows and content approvals in coordination with business teams.
 <br/>
 <br/>
 <strong>
  Development &amp; Enhancements:
  <br/>
 </strong>
 &bull; Customize and maintain WordPress themes and plugins.
 <br/>
 &bull; Develop new pages, templates, and features as required by business units.
 <br/>
 &bull; Ensure responsive design and cross-browser compatibility.
 <br/>
 &bull; Manage and optimize SQL databases used by WordPress for performance, backup, and recovery.
 <br/>
 &bull; Write and optimize SQL queries for reporting and troubleshooting website data issues.
 <br/>
 &bull; Monitor webserver performance (Apache, IIS, etc.), ensuring uptime, scalability, and security.
 <br/>
 <br/>
 <strong>
  Security &amp; Compliance:
  <br/>
 </strong>
 &bull; Ensure websites comply with bank security standards and regulatory requirements.
 <br/>
 &bull; Perform regular updates, patches, and vulnerability scans.
 <br/>
 &bull; Collaborate with IT Security to address website risks and incidents.
 <br/>
 <br/>
 <strong>
  Performance &amp; Availability:
  <br/>
 </strong>
 &bull; Monitor site performance, uptime, and responsiveness.
 <br/>
 &bull; Optimize sites for speed, SEO, and accessibility.
 <br/>
 &bull; Manage backups and ensure disaster recovery readiness.
 <br/>
 <br/>
 <strong>
  Collaboration &amp; Support:
  <br/>
 </strong>
 &bull; Work with marketing, digital banking, and product teams to deliver campaigns and promotions.
 <br/>
 &bull; Coordinate with IT infrastructure teams for hosting, SSL certificates, and server configurations.
 <br/>
 &bull; Apply patches, manage SSL certificates, and configure load balancing for high-availability environments.
 <br/>
 &bull; Provide technical support to internal stakeholders for website-related issues.
 <br/>
 <br/>
 <strong>
  Innovation &amp; Continuous Improvement:
  <br/>
 </strong>
 &bull; Stay updated on WordPress, PHP, and digital banking website trends.
 <br/>
 &bull; Recommend improvements to enhance customer experience and digital engagement.
 <br/>
 &bull; Explore automation opportunities for website updates and monitoring.
 <br/>
 <br/>
 <strong>
  Deployment &amp; Server Management:
  <br/>
 </strong>
 &bull; Own end-to-end website deployment cycles, ensuring secure and compliant releases.
 <br/>
 &bull; Manage hosting environments, domains, and SSL certificates
 <br/>
 &bull; Monitor servers for uptime, performance, and capacity planning.
 <br/>
 &bull; Coordinate with infrastructure teams to ensure scalability, disaster recovery, and business continuity.
 <br/>
 &bull; Implement automation tools for deployment and monitoring where applicable.
 <br/>
 &bull; Configure, monitor, and maintain SMTP servers for secure and reliable email delivery
 <br/>
 <br/>
 <strong>
  Business Control &amp; Governance
  <br/>
 </strong>
 &bull; Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 &bull; Omani Nationals only
 <br/>
 &bull; Minimum Diploma, Bachelor&rsquo;s degree preferred in Computer Science, Information Technology, or related field.
 <br/>
 &bull; Minimum 5 years of experience in website development/administration.
 <br/>
 <br/>
 <br/>
</div>


Website Development Support Engineer

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