it support officer

Premio Travel and Tours

Job Description: We are looking for an IT Support Officer to provide technical assistance and support for computer systems, software, and hardware. The ideal candidate will troubleshoot issues and ensure smooth IT operations within the organization.Key Responsibilities:<ul><li>Provide technical support to staff for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Monitor system performance and resolve technical problems</li><li>Maintain IT inventory and documentation</li><li>Assist in setting up new equipment and user accounts</li></ul>Requirements:<ul><li>Diploma or degree in Information Technology or related field</li><li>1&ndash;3 years of experience in IT support or helpdesk role</li><li>Good knowledge of Windows/Mac OS, MS Office, and networking basics</li><li>Strong problem-solving and communication skills</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Officer

Nexus92

Company: Nexus92Location: D2 Block, Johar Town, LahoreExperience Required: 1+ YearWorking Hours: Monday to Saturday, 9:00 AM &ndash; 7:00 PMAbout Nexus92:Nexus92 is a dynamic co-working space that brings together diverse businesses, startups, and professionals in a collaborative environment. We&rsquo;re looking for an energetic and proactive IT Support Officer who can efficiently manage day-to-day technical support tasks and ensure smooth IT operations across the workspace.Key Responsibilities:<ul><li>Provide first-level technical support to end-users for hardware, software, and networking issues.</li><li>Diagnose and troubleshoot system or network problems, ensuring timely resolution.</li><li>Assist in the installation, configuration, and maintenance of computer systems, applications, and peripherals.</li><li>Support network monitoring, internet connectivity, and basic server maintenance.</li><li>Help with user account setups, access rights, and permissions.</li><li>Maintain accurate records of IT assets, licenses, and issue logs.</li><li>Coordinate with vendors and service providers for IT-related needs.</li><li>Ensure the proper functioning of routers, switches, printers, and backup systems.</li></ul>Required Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 1 year of experience in IT support or technical assistance.</li><li>Good understanding of Windows and macOS environments.</li><li>Basic knowledge of networking concepts (LAN/WAN, IP configuration, routers, switches, firewalls).</li><li>Familiarity with Active Directory, Office 365, and standard enterprise tools.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work in a fast-paced and collaborative environment.</li></ul>Why join Nexus92:<ul><li>Opportunity to work in a vibrant and collaborative co-working environment.</li><li>Exposure to modern technologies and diverse operational challenges.</li><li>Supportive and growth-oriented workplace culture.</li></ul>To Apply: Interested candidates can send their resumes to careers@nexus92.comJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Milele

<div>
 The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Network Support and Management
 
 
 
 <ul>
 <li>
 Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.
 </li>
 <li>
 Troubleshoot network issues and ensure minimal downtime.
 </li>
 <li>
 Support and manage Wi-Fi infrastructure across offices.
 
 
 
 </li>
 </ul>
 
 2. Hardware Support
 
 
 
 <ul>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Diagnose and resolve hardware malfunctions in a timely manner.
 </li>
 <li>
 Coordinate with vendors for repairs and warranty claims.
 
 
 
 </li>
 </ul>
 
 3. Software and OS Installations
 
 
 
 <ul>
 <li>
 Install and configure operating systems (Windows, macOS, Linux as applicable).
 </li>
 <li>
 Manage updates, licenses, and software deployments.
 </li>
 <li>
 Support installation and maintenance of business applications.
 
 
 
 </li>
 </ul>
 
 4. Technical Support
 
 
 
 <ul>
 <li>
 Provide first and second-level support to end-users for IT-related issues.
 </li>
 <li>
 Respond to service requests via ticketing system, email, or calls.
 </li>
 <li>
 Escalate unresolved issues to higher-level support when necessary.
 
 
 
 </li>
 </ul>
 
 5. Inventory Management
 
 
 
 <ul>
 <li>
 Maintain up-to-date IT asset records, including hardware and software inventory.
 </li>
 <li>
 Track issuance and return of IT equipment.
 </li>
 <li>
 Conduct periodic audits to ensure accuracy.
 
 
 
 </li>
 </ul>
 
 6. Data Backups and Security
 
 
 
 <ul>
 <li>
 Ensure regular system and data backups.
 </li>
 <li>
 Support implementation of cybersecurity measures.
 </li>
 <li>
 Coordinate with IT management for data recovery and disaster recovery processes.
 
 
 
 </li>
 </ul>
 
 7. Microsoft 365 Management
 
 
 
 <ul>
 <li>
 Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).
 </li>
 <li>
 Manage user accounts, permissions, and licenses.
 </li>
 <li>
 Provide training and support for M365 tools.
 
 
 
 </li>
 </ul>
 
 8. Email Setup and Management
 
 
 
 <ul>
 <li>
 Configure email accounts and troubleshoot issues across devices.
 </li>
 <li>
 Maintain email security, spam filters, and distribution lists.
 
 
 
 </li>
 </ul>
 
 9. Technical Evaluation
 
 
 
 <ul>
 <li>
 Evaluate new IT equipment and software solutions.
 </li>
 <li>
 Provide recommendations for technology upgrades and improvements.
 
 
 
 </li>
 </ul>
 
 10. Troubleshooting and Maintenance
 
 
 
 <ul>
 <li>
 Diagnose and resolve IT incidents and system errors.
 </li>
 <li>
 Perform regular maintenance and updates to ensure systems are optimized.
 
 
 
 </li>
 </ul>
 
 11. Wi-Fi Management
 
 
 
 <ul>
 <li>
 Oversee configuration and maintenance of wireless networks.
 </li>
 <li>
 Monitor performance and security of Wi-Fi access points.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelors degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 2 to 4 years of experience in IT support or a similar role.
 </li>
 <li>
 Strong knowledge of networking, hardware, and operating systems.
 </li>
 <li>
 Experience with M365 administration and email systems.
 </li>
 <li>
 Excellent problem-solving, analytical, and communication skills.
 </li>
 <li>
 Ability to prioritize and manage multiple tasks efficiently.
 
 
 
 </li>
 </ul>
 
 Preferred Certifications (Optional):
 
 
 
 <ul>
 <li>
 CompTIA A+ / Network+
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 ITIL Foundation Certification
 
 </li>
 </ul>
</div>

Milele Motors FZE

<div>The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.<h3 class="jobSectionHeader">
Key Responsibilities:</h3>
1. Network Support and Management<ul><li>
Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.</li><li>
Troubleshoot network issues and ensure minimal downtime.</li><li>
Support and manage Wi-Fi infrastructure across offices.</li></ul>
2. Hardware Support<ul><li>
Install, configure, and maintain desktops, laptops, printers, and peripherals.</li><li>
Diagnose and resolve hardware malfunctions in a timely manner.</li><li>
Coordinate with vendors for repairs and warranty claims.</li></ul>
3. Software and OS Installations<ul><li>
Install and configure operating systems (Windows, macOS, Linux as applicable).</li><li>
Manage updates, licenses, and software deployments.</li><li>
Support installation and maintenance of business applications.</li></ul>
4. Technical Support<ul><li>
Provide first and second-level support to end-users for IT-related issues.</li><li>
Respond to service requests via ticketing system, email, or calls.</li><li>
Escalate unresolved issues to higher-level support when necessary.</li></ul>
5. Inventory Management<ul><li>
Maintain up-to-date IT asset records, including hardware and software inventory.</li><li>
Track issuance and return of IT equipment.</li><li>
Conduct periodic audits to ensure accuracy.</li></ul>
6. Data Backups and Security<ul><li>
Ensure regular system and data backups.</li><li>
Support implementation of cybersecurity measures.</li><li>
Coordinate with IT management for data recovery and disaster recovery processes.</li></ul>
7. Microsoft 365 Management<ul><li>
Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).</li><li>
Manage user accounts, permissions, and licenses.</li><li>
Provide training and support for M365 tools.</li></ul>
8. Email Setup and Management<ul><li>
Configure email accounts and troubleshoot issues across devices.</li><li>
Maintain email security, spam filters, and distribution lists.</li></ul>
9. Technical Evaluation<ul><li>
Evaluate new IT equipment and software solutions.</li><li>
Provide recommendations for technology upgrades and improvements.</li></ul>
10. Troubleshooting and Maintenance<ul><li>
Diagnose and resolve IT incidents and system errors.</li><li>
Perform regular maintenance and updates to ensure systems are optimized.</li></ul>
11. Wi-Fi Management<ul><li>
Oversee configuration and maintenance of wireless networks.</li><li>
Monitor performance and security of Wi-Fi access points.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Bachelors degree in Computer Science, Information Technology, or related field.</li><li>
2 to 4 years of experience in IT support or a similar role.</li><li>
Strong knowledge of networking, hardware, and operating systems.</li><li>
Experience with M365 administration and email systems.</li><li>
Excellent problem-solving, analytical, and communication skills.</li><li>
Ability to prioritize and manage multiple tasks efficiently.</li></ul><h3 class="jobSectionHeader">
Preferred Certifications (Optional):</h3><ul><li>
CompTIA A+ / Network+</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li><li>
ITIL Foundation Certification</li></ul></div>

Touchstone Communications

Job ObjectiveDeliver exceptional customer service by responding to IT support requests in a timely and professional manner.Key ResponsibilitiesIT Support Ticket Management<ul><li>Response Time</li><li>Resolution Time</li><li>Escalation of issues</li></ul>Problem Solving Skills<ul><li>Identification of issue</li><li>Methods to solve the problem.</li><li>Research and Development of un-known issues</li></ul>Troubleshooting Skills<ul><li>Understanding of troubleshooting process</li><li>Following of troubleshooting steps</li><li>Determination of probable cause</li></ul>Software Installation and Configurations<ul><li>Installation of Windows Operating System and Network settings</li><li>Installation of Microsoft Office products and other applications</li><li>Troubleshooting of issues during installation</li></ul>Knowledge, Skills, Abilities &amp; Other attributesEducation<ul><li>Bachelors (Computer Science, IT)</li></ul>Skills<ul><li>Installation of Windows 11, Windows 10, Windows 8</li><li>Installation of Microsoft Office 2019, Office 2016</li><li>Printer installation and configuration</li><li>Device Drivers installation and troubleshooting</li><li>Remote support</li><li>Hardware troubleshooting</li><li>CCTV settings</li></ul>Duration and Nature of Previous Experience: <ul><li>1+ year IT Support</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthApplication Question(s):<ul><li>Willing to work in a night shift</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

DP World

<div><div><div><div><div><h3 class="jobSectionHeader">KEY ACCOUNTABILITIES 
</h3></div></div> 
<div><div><ul><li>Local Office IT Support:
<ul><li>Provide timely and effective IT support to local staff for hardware, software, and network issues.
</li><li>Respond to IT service requests and resolve issues related to computers, printers, phones, network connectivity, and other office equipment.
</li><li>Perform routine maintenance and updates on workstations, servers, and networking equipment to ensure optimal performance.
</li></ul></li><li>Oracle Fusion ERP System Management:
<ul><li>Act as the local point of contact for all Oracle Fusion ERP-related queries and issues.
</li><li>Ensure smooth day-to-day usage of the Oracle Fusion ERP system, including troubleshooting errors and escalating issues to central IT teams as needed.
</li><li>Assist staff with Oracle Fusion ERP system functionalities, training, and workflow optimization.
</li><li>Collaborate with the Head Office IT team to ensure integration and efficient data flow between local and central systems.
</li></ul></li><li>Network and Hardware Management:
<ul><li>Monitor and maintain local network infrastructure, ensuring connectivity and security across all devices.
</li><li>Install, configure, and troubleshoot hardware and software components as needed.
</li><li>Ensure backup procedures are in place for local systems and that recovery processes are efficient.
</li></ul></li><li>Collaboration with HO IT Team:
<ul><li>Work closely with the Head Office IT team to maintain consistency in IT policies, procedures, and infrastructure.
</li><li>Assist in the deployment of new software and hardware across the local office, ensuring smooth installation and user training.
</li><li>Adherence to these standards will be audited in accordance with set performance measurement procedures by the World Crane Services FZE management team.
</li></ul></li><li>Documentation and Reporting:
<ul><li>Keep records of all IT support activities, including issue resolutions, software installations, and equipment maintenance.
</li><li>Inform management of analysis on cause/effect of recurring problems
</li><li>Generate monthly and IT reports, highlighting recurring issues, system performance, and inventory levels for management.
</li></ul></li><li>IT Inventory and Procurement:
<ul><li>Assist with managing IT hardware and software inventories, ensuring timely procurement and replacements as needed.
</li><li>Liaise with vendors for product specifications, purchases, and warranty claims.
</li></ul></li><li>User Training and Support:
<ul><li>Conduct training sessions for local office staff on proper use of IT resources, the Oracle Fusion ERP system, and best practices for data security.
</li><li>Provide one-on-one assistance to users who encounter technical difficulties. 
</li></ul></li></ul></div></div> 
</div></div><div><div><div><div>QUALIFICATIONS, EXPERIENCE AND SKILLS 
</div></div> 
<div><div><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
</li><li>3+ years of experience in IT support, with a focus on hardware, software, and networking.
</li><li>Experience with Oracle Fusion ERP platform is essential; prior hands-on experience in supporting and troubleshooting Oracle Fusion modules is highly desirable.
</li><li>Previous experience working in a team-oriented environment and collaborating with central IT teams is a plus.
</li><li>Strong knowledge of computer hardware, operating systems, and software applications.
</li><li>Familiarity with network administration, including routers, switches, and firewalls.
</li><li>Expertise in Oracle Fusion ERP: Understanding of various Oracle Fusion modules (such as Finance, Contract, CPQ, Project, HR, SCM) and the ability to troubleshoot related issues.
</li><li>Excellent problem-solving skills and the ability to prioritize and manage multiple issues simultaneously.
</li><li>Customer Service: Ability to respond to staff needs with a focus on providing clear and prompt solutions.
</li><li>Attention to Detail: Precise and thorough approach to troubleshooting and managing IT systems.
</li><li>Time Management: Capable of managing multiple tasks and deadlines while maintaining a high level of service quality.
</li><li>Teamwork &amp; Collaboration: Working effectively with both local and HO IT teams .
</li><li>Strong communication skills and the ability to explain technical concepts to non-technical staff.
</li><li>ITIL, Microsoft Certified Systems Administrator (MCSA), Oracle certifications, or similar certifications.
</li><li>Network+ or similar networking certification is a plus . 
</li></ul></div></div> 
</div></div>#L1-AA6</div>

ACE Money Transfer

Job Summary: We are looking for a motivated and detail-oriented IT Support Internee/Officer to join our IT team. The ideal candidate will assist in providing technical support, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth daily operations. This position offers an excellent opportunity to gain hands-on experience in a professional IT environment and develop technical and problem-solving skills.Key Responsibilities:<ul><li>Provide first-level technical support to end-users via in-person, email, or remote tools.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.</li><li>Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.</li><li>Support user account management, password resets, and access requests through Active Directory or similar systems.</li><li>Install and update software applications as per company policies.</li><li>Assist with network troubleshooting and connectivity support (LAN/Wi-Fi).</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Basic knowledge of Windows and macOS operating systems.</li><li>Familiarity with networking fundamentals (LAN, IP addressing, routers, switches).</li><li>Understanding of Microsoft 365, Active Directory, and basic IT security concepts.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Willingness to learn new technologies and take initiative in problem-solving.</li></ul>Job Type: Full-timeWork Location: In person

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