it support officer

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
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 Provide technical support to users on hardware, software, network, and application issues.
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 Respond to IT support requests and resolve issues in a timely and professional manner.
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 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
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 Set up user accounts, email access, and system permissions.
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 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
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 Perform routine system checks, updates, and backups.
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 Assist in managing antivirus, security patches, and access controls.
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 Support troubleshooting of network, email, and connectivity issues.
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 Maintain an inventory of IT equipment and software licenses.
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 Document IT procedures, system configurations, and troubleshooting guides.
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 Ensure proper handling, storage, and maintenance of IT assets.
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 Support implementation of IT security policies and best practices.
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 Ensure compliance with company IT policies and data protection requirements.
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 Assist with audits and system reviews where required.
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 Work closely with vendors and service providers for repairs and upgrades.
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 Support system upgrades, new software rollouts, and IT projects.
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 Provide basic user training on IT systems and applications.
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 </ul>
 
 Requirements
 
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 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
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 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
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 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
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 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
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 Strong troubleshooting and problem-solving skills.
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 Good knowledge of computer hardware, software, and networks.
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 Ability to communicate technical issues clearly to non-technical users.
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 Good time management and ability to handle multiple tasks.
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 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT SUPPORT OFFICER

Novatore Solutions

Experience: 6 months - 1 YearJob Type: Full Time - Onsite Location: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Maintain and troubleshoot company laptops, desktops, and peripherals.</li><li>Perform minor repairs and hardware upgrades as needed.</li><li>Manage networking setup and resolve connectivity issues.</li><li>Provide on-site IT support to employees.</li><li>Assist in IT-related procurement, vendor management, and negotiation.</li><li>Maintain IT inventory and ensure proper documentation of all IT assets.</li><li>Liaise with external service providers for repair and maintenance.</li><li>Troubleshoot office devices such as attendance machines, printers, and other peripherals.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months to 1 year of relevant experience in IT support or a similar role</li><li>Strong understanding of IT infrastructure, networking, and IT policies.</li><li>Knowledge of laptop and desktop hardware maintenance.</li><li>Familiarity with market trends and local vendors for IT equipment.</li><li>Strong negotiation and problem-solving skills.</li><li>Ability to provide recommendations for IT policy improvements and ensure implementation.</li><li>Good communication skills to interact with team and vendors.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li><li>Ho much experience do you have in IT Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

PACHEM Global Pvt Limited

Job Description:<ul><li>Provide technical support for hardware, software, and networking issues.</li><li>Maintain and troubleshoot local area networks (LAN/WAN) and internet connectivity.</li><li>Manage data backups, antivirus, and IT security protocols.</li><li>Install, configure, and maintain IT equipment including PCs, printers, and servers.</li><li>Coordinate with vendors for IT equipment procurement and services.</li><li>Support users in resolving system and application-related issues.</li><li>Maintain IT documentation and asset records.</li></ul>Degree Title: Bachelor&rsquo;s degree in Computer Science, IT, or a related field.Career Level: Experienced ProfessionalExperience: 1&ndash;3 years of relevant experienceBenefits: PF, OPD, Medical Insurance, Life Insurance, LFA, BonusesLocation: Industrial Estate MultanJob Type: Full-timeWork Location: In person

Functions of the Job Position:Regular Duties/ Responsibilities:<ul><li>Install, configure, and support computers, laptops, and peripheral devices.</li><li>Maintain Active Directory, firewalls, switches, access points, and</li><li>critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).</li><li>Manage the virtualization system (VMware) for efficient performance and scalability.</li><li>Oversee daily operations of the data center, including server, storage, and network management.</li><li>Support and manage audio and video conferencing systems for seamless communication.</li><li>Ensure smooth connectivity between desktops, file servers, email servers, and other systems.</li><li>Maintain IT asset records and ensure data integrity through regular updates.</li><li>Enforce ISO procedures and work instructions related to IT.</li></ul>Periodical Duties/ Responsibilities:<ul><li>Oversee system upgrades and guide IT staff during implementations.</li><li>Manage weekly, monthly, and yearly data backups for data protection.</li><li>Test network servers and related equipment to ensure optimal performance.</li><li>Coordinate with vendors and service providers for warranties, support, and payments.</li><li>Conduct preventive maintenance activities as per SOPs.</li><li>Regularly review and improve processes for IT operations compliance.</li></ul>Education: Minimum Graduation in Computer Science/Commerce.Minimum 3 - 4 years of experienceLocation:<ul><li>Multan (Required)</li></ul>Work Location: In person

YoSH

<div><h5 class="jobSectionHeader">Job Purpose</h5>
The IT Support Officer will provide high-quality technical support across the organization by delivering reliable first-line IT assistance to employees. The role involves learning internal systems, shadowing the current IT team, and progressively becoming the primary contact for IT support requests.
The position works closely with the Senior Manager, Technology to support technology initiatives, system rollouts, and ensure dependable day-to-day desktop and infrastructure support.
This is an excellent opportunity for a proactive, customer-service-oriented professional who is eager to grow, learn, and contribute to a collaborative environment.<h4 class="jobSectionHeader">
Key Responsibilities</h4>
Technical Support<ul><li>
Provide first-line technical support to employees across all company entities (onsite and remote).</li><li>
Act as the primary point of contact for IT support requests.</li><li>
Troubleshoot and resolve issues related to:<ul><li>
Hardware</li><li>
Software</li><li>
Network connectivity</li><li>
System access</li></ul></li></ul>
Systems &amp; Infrastructure Support<ul><li>
Manage user accounts and permissions in Microsoft 365 and SharePoint.</li><li>
Set up and configure:<ul><li>
Laptops</li><li>
Desktops</li><li>
Mobile devices</li></ul></li><li>
Support meeting room technologies and video conferencing systems.</li></ul>
IT Operations<ul><li>
Monitor and maintain IT asset inventory.</li><li>
Maintain documentation of:<ul><li>
IT support activities</li><li>
Issue resolutions</li><li>
Equipment records</li></ul></li><li>
Conduct routine system and network checks.</li></ul>
Projects &amp; Technology Initiatives<ul><li>
Support rollout of new systems, software, and infrastructure projects.</li><li>
Assist the Senior Manager, Technology with technology implementation.</li><li>
Identify recurring issues and suggest improvements.</li></ul>
Onsite Support<ul><li>
Conduct periodic visits to other company locations to provide IT assistance.</li><li>
Ensure minimal downtime and operational continuity.</li></ul>
Governance &amp; Compliance<ul><li>
Follow company IT governance, security, and data protection standards.</li><li>
Ensure support requests are logged and documented according to service standards.</li></ul><h4 class="jobSectionHeader">
Qualifications &amp; Experience</h4><ul><li>
Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
Strong understanding of Windows environments, Microsoft 365, and common enterprise applications.</li><li>
Excellent communication and problem-solving skills, with a focus on customer service.</li><li>
Additional IT certifications such as CompTIA A+ or ITIL Foundation are an advantage.</li></ul>
Minimum Experience<ul><li>
3+ years of experience in an IT support or helpdesk role.</li><li>
Strong technical proficiency with Windows, Microsoft 365, network troubleshooting, and enterprise applications.</li><li>
Excellent communication, problem-solving, and interpersonal skills.</li><li>
Customer-service mindset &mdash; approachable, patient, and solution-focused.</li><li>
Willingness to travel between company sites as required.</li><li>
Curiosity and enthusiasm for learning new systems, tools, and technologies</li></ul></div>

IT Support Officer - ( UAE National )

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IT Support Officer - ( UAE National )