customer support representative Jobs in Karachi

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customer success specialist Jobs in Karachi

customer success specialist

it support specialist

Boston Neurobehavioral Associates

<div>
 
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 
 
 As
 
 IT Support Executive&nbsp;
 
 - of CHM you will be liable to perform the following job duties:
 
 
 
 
 Technical support
 
 
 
 
 <ul>
 <li>
 
 
 
 Troubleshoot and resolve hardware and software issues for PC and Mac users
 
 
 
 </li>
 <li>
 
 
 
 Provide first-tier support for audio/visual issues and global meetings
 
 
 
 </li>
 <li>
 
 
 
 Upgrade and manage systems to ensure optimal performance
 
 
 
 </li>
 <li>
 
 
 
 Handle computer upgrades, migrations, and terminations
 
 
 
 </li>
 </ul>
 
 
 
 
 Customer service
 
 
 
 
 <ul>
 <li>
 
 
 
 Assist users with IT-related problems and technical support
 
 
 
 </li>
 <li>
 
 
 
 Respond to service requests, repairs, and support inquiries
 
 
 
 </li>
 <li>
 
 
 
 Provide VIP support for executives and board members
 
 
 
 </li>
 </ul>
 
 
 
 
 Ticket management
 
 
 
 
 <ul>
 <li>
 
 
 
 Manage and prioritize support tickets using a tracking system
 
 
 
 </li>
 <li>
 
 
 
 Maintain the ticket queue and team communication channels
 
 
 
 </li>
 </ul>
 
 
 
 
 System administration
 
 
 
 
 <ul>
 <li>
 
 
 
 Implement business and productivity software
 
 
 
 </li>
 <li>
 
 
 
 Maintain and back up security databases
 
 
 
 </li>
 <li>
 
 
 
 Create and maintain IT documentation and SOPs
 
 
 
 </li>
 </ul>
 
 
 
 
 Asset management
 
 
 
 
 <ul>
 <li>
 
 
 
 Configure laptops for new hires
 
 
 
 </li>
 <li>
 
 
 
 Process returned assets for reuse or e-waste
 
 
 
 </li>
 <li>
 
 
 
 Track loaner systems using asset management tools
 
 
 
 </li>
 <li>
 
 
 
 Document technical processes, upgrades, and decisions
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Requirements and skills
 
 
 
 
 
 Required
 
 
 
 
 <ul>
 <li>
 
 
 
 Minimum 2 years of experience in an IT support environment
 
 
 
 </li>
 <li>
 
 
 
 Experience with ticket management systems
 
 
 
 </li>
 <li>
 
 
 
 Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
 
 
 
 </li>
 <li>
 
 
 
 Excellent written and verbal communication skills
 
 
 
 </li>
 <li>
 
 
 
 Strong customer service and problem-solving abilities
 
 
 
 </li>
 <li>
 
 
 
 Availability for after-hours or weekend support
 
 
 
 </li>
 <li>
 
 
 
 High professionalism and commitment to data security
 
 
 
 </li>
 </ul>
 
 
 
 
 Preferred
 
 
 
 
 <ul>
 <li>
 
 
 
 Strong passion for troubleshooting and problem-solving
 
 
 
 </li>
 <li>
 
 
 
 Attention to detail and IT documentation management
 
 
 
 </li>
 <li>
 
 
 
 Experience managing asset inventory
 
 
 
 </li>
 <li>
 
 
 
 Understanding of standardization and best practices
 
 
 
 </li>
 <li>
 
 
 
 Strong English communication and business writing skills
 
 
 
 </li>
 <li>
 
 
 
 Ability to work in ambiguous situations
 
 
 
 </li>
 <li>
 
 
 
 Experience providing VIP executive support
 
 
 
 </li>
 <li>
 
 
 
 Ability to handle sensitive information confidentially
 
 
 
 </li>
 </ul>
 
 
 
 Education and experience
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience
 
 
 
 </li>
 </ul>
 
 
 
 
 Work experience
 
 
 
 
 <ul>
 <li>
 
 
 
 At least 2 years in an IT support role
 
 
 
 </li>
 <li>
 
 
 
 Hands-on experience with hardware/software troubleshooting and service requests
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 Benefits
 
 
 
 
 </li>
 <li>
 <ul>
 <li>
 <ul>
 <li>
 
 
 
 Provident Fund
 
 
 
 </li>
 <li>
 
 
 
 Leave Encashment
 
 
 
 </li>
 <li>
 
 
 
 Gratuity
 
 
 
 </li>
 <li>
 
 
 
 Health Insurance
 
 
 
 </li>
 <li>
 
 
 
 Inflation Bonus
 
 
 
 </li>
 <li>
 
 
 
 Housing Allowance
 
 
 
 </li>
 <li>
 
 
 
 Patient seen Bonus
 
 
 
 </li>
 <li>
 
 
 
 Eid Bonus
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 Salary:
 
 
 60,000PKR - 80,000PKR
 
 
</div>

IT Support Specialist - Outpatient Clinic USA

Flipdish

<div><h3 class="jobSectionHeader">About Flipdish</h3>

At Flipdish, we're proud to be an Irish unicorn (valued at over $1bn) on a mission to help independent restaurants flippin' thrive in a world transformed by technology. While Flipdish has grown rapidly, our focus has always remained on our customers and their needs. We're more than just an all-in-one technology ecosystem&mdash;we're a team deeply committed to supporting the people behind the food industry.

We go the extra mile to truly understand our customers (even putting our C-suite to work on the frontlines). With roots in the industry, we've worked in busy kitchens and managed thriving restaurant franchises.

At Flipdish, we give independent operators and chains the tools to compete, grow on their own terms, and fall back in love with what they do best.
<h3 class="jobSectionHeader">
About the Role</h3>

We are looking for a Senior IT Specialist to act as the first point of contact for all IT and technical issues across Flipdish, supporting our team with everything from hardware troubleshooting to managing critical third-party platforms like Google Workspace, Slack, and Okta.

You will provide 1st and 2nd line support, ensure security compliance, and work closely with the IT team on both day-to-day operations and strategic projects. Strong customer service skills, a proactive mindset, and experience supporting both macOS and Windows environments are essential to thrive in this role.

Our expectation&hellip;

To challenge poor decisions and propose better ways of working. 
Constructive challenge is a responsibility. 
Prioritising harmony over truth or progress is a failure of responsibility.
<h3 class="jobSectionHeader">
In this job, you'll:</h3>
<ul><li>Act as the first point of contact for all IT and technical issues within Flipdish, ranging from hardware problems to third-party account maintenance (Google Workspace, Slack, Freshservie etc.).</li>
<li>Work closely with the IT team on BAU issues and assist with a number of strategic projects.</li>
<li>Provide 1st/2nd line support to end users.</li>
<li>Support and troubleshoot MacBook and Windows hardware.</li>
<li>Manage SaaS platforms such as Google Workspace, Freshservice, Notion, and Slack.</li>
<li>Answer questions related to third-party tools and SaaS platforms.</li>
<li>Ensure security compliance across all staff (passwords, MFA, MDM enrollment).</li>
<li>Enforce critical and high-severity software updates.</li>
<li>Proactively perform patch management.</li>
<li>Handle onboarding and offboarding.</li>
<li>Manage IT assets (Phones and endpoints).</li>
<li>Perform basic network management.</li>
</ul><h3 class="jobSectionHeader">We're looking for:</h3>
<ul><li>Excellent customer service skills with a &quot;can-do&quot; attitude.</li>
<li>A strong drive to assist others with their technical issues.</li>
<li>Experience supporting both Windows and macOS environments.</li>
<li>Strong problem-solving and intuitive troubleshooting skills.</li>
<li>A good understanding of cyber threats, phishing techniques, and mitigation approaches.</li>
<li>Experience working with third-party vendors.</li>
<li>Experience working in a remote IT team.</li>
</ul><h3 class="jobSectionHeader">Desirable:</h3>
<ul><li>Experience managing large-scale organizations.</li>
<li>Strong networking knowledge.</li>
<li>Experience administering SaaS platforms such as Google Workspace, Okta, Fresh service, Slack and etc.</li>
<li>Experience working as part of a project team.</li>
</ul><h3 class="jobSectionHeader"> Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.
<h3 class="jobSectionHeader">
 Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Senior IT Specialist

Paksa IT soloutions (Pvt.) Limited

<ul><li>Install, configure, and maintain computer systems, hardware, and software</li><li>Provide technical support to employees for IT-related issues</li><li>Manage and monitor network systems, internet connectivity, and servers</li><li>Ensure data security, backup, and recovery processes are properly implemented</li><li>Maintain user accounts, emails, and access controls</li><li>Troubleshoot hardware, software, and network problems in a timely manner</li><li>Install and update antivirus and security systems</li><li>Coordinate with vendors for IT equipment procurement and maintenance</li><li>Maintain records of IT assets and inventory</li><li>Support implementation of ERP systems and IT projects</li><li>Ensure compliance with company IT policies and procedures</li><li>Knowledge of data storage and backup for CCTV recordings.</li><li>Ensuring camera uptime and regular system checks.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science Information Technology, or related field</li><li>Relevant certifications (IT Support, Networking, or CCTV systems) will be an added advantage.</li><li>DAE IT/ BSCS</li></ul>Experience:<ul><li>1&ndash;3 years of experience in IT support.</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per hourWork Location: In person

IT Officer

Hot N Spicy Pvt Ltd

Hot N Spicy Restaurant is currently revamping its IT infrastructure across all 5 branches and is looking for a capable IT Professional. The candidate will assist in managing and troubleshooting Candela &mdash; a retail management software &mdash; and support other system upgrades and integrations as part of the revamp project.Key Responsibilities:<ul><li>Support the transition and optimization of IT systems</li><li>Troubleshoot and resolve issues in Candela retail management software</li><li>Collaborate with internal teams and software vendors for bug fixes and system enhancements</li><li>Monitor database performance and assist in regular backups and maintenance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Software Engineering, Computer Science, or a related field</li><li>3 years of experience in IT support, software troubleshooting, or database management</li><li>Experience with Candela or similar retail/restaurant management software (preferred)</li><li>Solid understanding of software workflows, basic SQL/database handling</li></ul>Location: Khadda Market, Defence Phase 5, KarachiApply via Indeed or send your updated CV to Jobs@hot-nspicy.comPay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

IT OFFICER

HRC Recruitment

Job description:We are looking for a responsible and technically skilled IT Support Officer to manage and maintain our company&rsquo;s IT infrastructure. The ideal candidate should have hands-on experience in networking, system troubleshooting, and user support.Responsibilities:<ul><li>Install, configure and maintain Windows systems</li><li>Troubleshoot hardware, software and network issues</li><li>Manage users, email accounts and password resets</li><li>Assist in basic network troubleshooting</li><li>Backup monitoring and data protection</li><li>Assist in CCTV and basic security system monitoring</li><li>Support internet connectivity and ISP coordination</li><li>Maintain IT equipment and system updates</li></ul>Requirements:<ul><li>Diploma / Bachelor&rsquo;s in IT or related field</li><li>1&ndash;3 years experience in IT Support</li><li>Knowledge of Networking</li><li>Good communication and problem-solving skills</li><li>Willingness to learn and grow in IT field</li><li>Ability to handle users professionally</li></ul>Work Location: In personPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

PRIME Digital Ventures

Role title: Upwork Specialist Location: Karachi, PakistanCompany OverviewPrime Digital Ventures Ltd. is a global digital solutions company operating across the USA, UK, UAE, and Pakistan. Headquartered in the UAE with an office in Karachi, it delivers innovative services through three divisions: Prime Digital Solutions, Design Vizz, and Fintech Hub. The company provides digital marketing, web and app development, enterprise software, and fintech consulting. Serving both corporates and SMEs, it combines global expertise with local insight to create scalable, cost-effective solutions that enhance performance, streamline operations, and support sustainable business growth worldwide while maintaining high standards of quality and innovation.Job DescriptionPrime Digital Ventures is seeking a motivated and experienced Upwork Specialist to join our team. This is an on-site role responsible for managing project bidding and client acquisition through Upwork.The ideal candidate will have hands-on experience with the platform, strong proposal-writing skills, and a proven ability to convert leads into successful business opportunities. You should be capable of identifying high-potential projects and crafting compelling, customized proposals that stand out in a competitive marketplace.Key Responsibilities<ul><li>Identify relevant projects on Upwork aligned with company services</li><li>Write customized and high-quality proposals</li><li>Communicate professionally with clients via Upwork</li><li>Understand client requirements and coordinate with internal teams</li><li>Maintain daily bidding and lead tracking reports</li><li>Follow up with potential clients to maximize conversions</li><li>Achieve assigned monthly and weekly targets</li></ul>Key Requirements:<ul><li>At least (1-3 year experience) as an Upwork Bidder</li><li>Create compelling proposals, prepare client briefs, and support pricing discussions</li><li>Engage with international clients and build strong relationships</li><li>Strong communication and writing skills in English.</li><li>Ability to understand project scope and convert it into an appealing proposal.</li><li>Familiarity with Upwork categories, filters, and best bidding practices.</li></ul>Job Details&middot; Work Type: On-site (Office-Based)&middot; Working Hours: 10:00 AM &ndash; 7:00 PM&middot; Location: Karachi, Pakistan&middot; Salary: Market-competitiveApplication Question(s):<ul><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Upwork Specialist

Explore 1224+ It support specialist in Karachi this April. Find roles across top companies and apply now to boost your career.

1224 it support specialist jobs In Karachi

IT Support Specialist - Outpatient Clinic USA

Senior IT Specialist

IT Officer

IT OFFICER

IT Support

IT Support

Upwork Specialist