customer support representative Jobs in Karachi

customer support representative

it support officer

ar specialist i/ii

customer services specialist Jobs in Karachi

customer services specialist

customer services specialist - international Jobs in Karachi

customer services specialist - international

it support specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Rm-SALT

Job Overview:We are seeking a dynamic and experienced Admin Manager and IT Support person to join our team. This role involves overseeing all administrative operations to ensure the smooth functioning of office facilities, staff services, and company assets, while also providing essential IT support. The ideal candidate will be skilled in both traditional administration and basic IT functions, making them a key contributor to efficient office management and technical troubleshooting.Key Responsibilities:<ul><li>Direct and control the activities of the Administration Department to ensure efficient and effective support to all business functions.</li><li>Monitor and supervise office provisions, including furniture, fixtures, and safety/security measures.</li><li>Take immediate and appropriate action against employees responsible for damaging company assets or goodwill.</li><li>Monitor and control admin-related expenses, ensuring they remain within budgetary provisions.</li><li>Manage the stationery and office supplies requirements for all employees.</li><li>Maintain proper records and oversee monthly log sheets/checklists.</li><li>Handle health/vehicle insurance claims and related documentation.</li><li>Ensure the proper upkeep of company buildings and assets, ensuring all offices are safe and in good condition.</li><li>Address and resolve issues related to utilities such as gas, water, electricity, telephones, mobiles, and fax systems in all company offices.</li><li>Manage janitorial services and ensure cleanliness and health/safety standards in all office locations.</li><li>Arrange and manage travel logistics, including visa formalities, hotel bookings, and air tickets for directors.</li><li>Resolve inter-departmental issues to enhance office efficiency and decorum.</li><li>Set up, monitor, and maintain CCTV camera systems to ensure security protocols are upheld.</li><li>Install and configure IP phone systems, providing support for communication issues.</li><li>Provide basic IT support, including installation, configuration, and maintenance of computer hardware, software, and peripheral devices.</li><li>Manage and maintain the company&rsquo;s networking systems, including LAN, WAN, and internet connectivity, troubleshooting IT issues as needed</li><li>Perform any other tasks assigned by management.</li></ul>Qualifications and Skills:<ul><li>4-5 years of experience in administration, facilities management,</li><li>Basic IT Knowledge</li><li>Strong organizational, leadership, and multitasking skills.</li><li>Proficiency in IT troubleshooting and managing office systems, including networks and hardware.</li><li>Excellent problem-solving abilities and attention to detail.</li><li>Strong communication skills for interaction with staff, management, and IT team.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthWork Location: In person

Office Admin Manager

Muller and Phipps Pakistan

We are looking for a skilled IT Support Engineer with hands-on experience in networking, system administration, and general IT operations. The ideal candidate will be responsible for maintaining and improving our IT infrastructure, troubleshooting technical issues, and ensuring smooth daily operations across both Windows and Linux environments.You will also be involved in documentation, user support, and basic cloud management tasks. This role offers an opportunity to grow within a dynamic team and work with modern technologies across multiple platforms.Technical Skills &amp; Requirements:<ul><li>Experience: 2&ndash;3 years in IT support or system/network administration.</li><li>Networking: Good understanding of TCP/IP, routers, switches, and Wi-Fi setup.</li><li>System Administration: Proficient in managing both Windows and Linux environments.</li><li>Cloud Knowledge: Basic understanding of AWS, Azure, or Google Cloud Platform.</li><li>Documentation: Familiar with creating IT reports, inventory sheets, and incident logs.</li><li>Strong troubleshooting, communication, and time-management skills.</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Engineer

Bioniks.org

Job Summary:We're looking for IT Administrator, who will be responsible for managing and maintaining the organization&rsquo;s IT infrastructure, ensuring reliable system performance, network security, and user support. This role involves installing, configuring, and troubleshooting hardware, software, and network systems to ensure the smooth operation of IT services.Key Responsibilities:<ul><li>Manage and maintain servers, networks, firewalls, and other IT infrastructure components.</li><li>Install, configure, and update operating systems, applications, and hardware.</li><li>Monitor system performance, availability, and security, ensuring minimal downtime.</li><li>Troubleshoot technical issues and provide timely support to end users.</li><li>Administer user accounts, access controls, and permissions in Active Directory and other systems.</li><li>Implement and maintain data backup and disaster recovery plans.</li><li>Ensure network security through firewalls, antivirus, and regular patch updates.</li><li>Collaborate with vendors and service providers for IT equipment and software procurement.</li><li>Document IT processes, configurations, and system changes.</li><li>Support IT projects such as system upgrades, migrations, and new technology rollouts.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>4&ndash;5 years of experience as an IT Administrator, Systems Administrator, or similar role.</li><li>Strong problem-solving and analytical skills.</li></ul>Compensation &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Annual Bonus</li><li>Medical Coverage</li><li>Location: PECHS Block 2</li><li>Job Type: Full-time</li></ul>Job Type: Full-timeWork Location: In person

IT Administrator

Imtiaz Group (SMC Private) Ltd.

Store Location: KarachiJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; Expected salary?</li></ul>Work Location: In person

IT Support

Teamficient

Position Title: IT AssistantLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:<ul><li>Time Range: Between 7 AM &ndash; 7 PM CST (Graveyard shift)</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.Why Join Us?&#9989; Competitive salary with potential increases based on performance.&#9989; Opportunities for career advancement.&#9989; Stable and supportive work environment.Job OverviewWe&rsquo;re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.Key Responsibilities<ul><li>Manage employee onboarding and offboarding, including creation and removal of system credentials.</li><li>Assign and maintain user access and permission levels across all company tools.</li><li>Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.</li><li>Provide technical support using a ticketing system, resolving common software and access issues.</li><li>Set up and manage VOIP systems such as Zoom Phone or 8x8.</li><li>Review employee timesheets for accuracy using tools like Time Clock Wizard.</li><li>Support Google Workspace and Microsoft 365 email and user account administration.</li><li>Perform basic WordPress website edits and content updates.</li></ul>Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>2&ndash;3 years of experience in an IT support or systems administration role.</li><li>Strong familiarity with Google Workspace and Microsoft 365 admin tools.</li><li>Hands-on experience managing Zoho Apps, especially Zoho Vault.</li><li>Experience with Zoom Phone, 8x8, or other similar VOIP platforms.</li><li>Knowledge of Time Clock Wizard or other time-tracking tools.</li><li>Basic understanding of WordPress content management and editing.</li><li>High attention to detail, especially in handling credentials and user data.</li><li>Strong communication and troubleshooting skills.</li><li>Bilingual capabilities (English/Spanish) needed.</li></ul>System Requirements<ul><li>Desktop/Laptop</li><li>Intel Core i5</li><li>4GB RAM for multitasking requirements</li><li>Workstation free from any Noise and Distractions</li><li>Backup Internet Connection</li><li>USB Headset with Noise Cancelling</li><li>Backup for Power Outage: Generator/UPS or Alternative Location</li></ul>Application ProcessAll initial interviews for this position will be conducted via a Google Form interview setup. Applicants must complete the form using the link provided below to be considered for the position.[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.Job Type: Full-timeWork Location: Remote

IT Assistant

Hiring Talent

Seeking an experienced IT Support Officer to join a steel manufacturing company.Responsibilities:<ul><li>Install, configure, and support computers, laptops, and peripheral devices.</li><li>Maintain Active Directory, firewalls, switches, access points, and critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).</li><li>Manage the virtualization system (VMware) for efficient performance and scalability.</li><li>Oversee daily operations of the data center, including server, storage, and network management.</li><li>Support and manage audio and video conferencing systems for seamless communication.</li><li>Ensure smooth connectivity between desktops, file servers, email servers, and other systems.</li><li>Maintain IT asset records and ensure data integrity through regular updates.</li><li>Enforce ISO procedures and work instructions related to IT.</li></ul>Responsibilities:<ul><li>Oversee system upgrades and guide IT staff during implementations.</li><li>Manage weekly, monthly, and yearly data backups for data protection.</li><li>Test network servers and related equipment to ensure optimal performance.</li><li>Coordinate with vendors and service providers for warranties, support, and payments.</li><li>Conduct preventive maintenance activities as per SOPs.</li><li>Regularly review and improve processes for IT operations compliance.</li></ul>Education: Minimum Graduation in Computer Science/Commerce.Minimum: 3 - 4 years of experienceInterested candidates may apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Support: 3 years (Preferred)</li><li>maintaining Active Directory: 2 years (Preferred)</li><li>managing the virtualization system: 2 years (Preferred)</li></ul>Work Location: In person

IT Support Officer

Explore 1112+ It support specialist in Karachi this November. Find roles across top companies and apply now to boost your career.