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Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.
 <br/>
 <br/>
 The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.
 <br/>
 <br/>
 This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Tier 1 IT &amp; Security Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
  </li>
  <li>
   Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
  </li>
  <li>
   Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
  </li>
  <li>
   Uphold and reinforce security best practices in every customer interaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Monitoring &amp; Alert Response
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.
  </li>
  <li>
   Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.
  </li>
  <li>
   Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.
  </li>
  <li>
   Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.
  </li>
  <li>
   Identify patterns in ticket volume or recurring issues and surface insights for process improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Engagement &amp; Outreach
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.
  </li>
  <li>
   Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.
  </li>
  <li>
   Build strong relationships with business users, acting as a trusted IT partner and advocate.
  </li>
  <li>
   Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.
  </li>
  <li>
   Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.
  </li>
  <li>
   Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
  </li>
  <li>
   Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.
  </li>
  <li>
   Ability to manage competing priorities in a fast-paced environment with professionalism and composure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
  </li>
  <li>
   Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
  </li>
  <li>
   Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
  </li>
  <li>
   Uphold and reinforce security best practices in every customer interaction.
  </li>
  <li>
   End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).
  </li>
  <li>
   Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).
  </li>
  <li>
   Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:
 <br/>
 <br/>
 <ul>
  <li>
   English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.
  </li>
  <li>
   English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.
  </li>
  <li>
   EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.
  </li>
  <li>
   On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.
  </li>
  <li>
   Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.
  </li>
  <li>
   Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills That Set You Apart
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.
  </li>
  <li>
   Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.
  </li>
  <li>
   Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.
  </li>
  <li>
   Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.
  </li>
  <li>
   Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.
  </li>
  <li>
   Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.
  </li>
  <li>
   Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Success Looks Like
  <br/>
  <br/>
 </strong>
 In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:
 <br/>
 <br/>
 <ul>
  <li>
   Resolves issues quickly and thoroughly, with empathy and clarity.
  </li>
  <li>
   Anticipates problems through proactive monitoring rather than waiting to react.
  </li>
  <li>
   Communicates in clear, professional English that instills confidence in every customer interaction.
  </li>
  <li>
   Leaves every customer interaction better than they found it.
  </li>
  <li>
   Contributes to a team culture of accountability, improvement, and shared purpose.
  </li>
  <li>
   Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR CULTURE &amp; VALUES
  <br/>
  <br/>
 </strong>
 The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.
 <br/>
 <br/>
 We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


IT Support Engineer

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
ABOUT THE TEAM</b></p></div><div><p>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</p></div><div><p>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</p></div><p></p><div><p><b>
ROLE OVERVIEW</b></p></div><div><p>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</p></div><div><p>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</p></div><p></p><div><p><b>
KEY RESPONSIBILITIES</b></p></div><div><p><b>
Tier 1 IT &amp; Security Support</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div><div><p><b>
Monitoring &amp; Alert Response</b></p></div><div><ul><li><p>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</p></li></ul></div><div><ul><li><p>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</p></li></ul></div><div><ul><li><p>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</p></li></ul></div><div><p><b>
Ticket Management</b></p></div></div><div><div><ul><li><p>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</p></li></ul></div><div><ul><li><p>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</p></li></ul></div><div><ul><li><p>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</p></li></ul></div><div><p><b>
Customer Engagement &amp; Outreach</b></p></div><div><ul><li><p>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</p></li></ul></div><div><ul><li><p>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</p></li></ul></div><div><ul><li><p>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</p></li></ul></div><div><ul><li><p>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</p></li></ul></div><p></p><div><p><b>
QUALIFICATIONS</b></p></div><div><p><b>
Required</b></p></div><div><ul><li><p>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</p></li></ul></div><div><ul><li><p>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</p></li></ul></div><div><ul><li><p>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</p></li></ul></div><div><ul><li><p>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</p></li></ul></div><div><ul><li><p>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</p></li></ul></div><p></p><div><p><b>
Preferred</b></p></div><div><ul><li><p>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</p></li></ul></div><div><ul><li><p>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</p></li></ul></div><div><ul><li><p>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</p></li></ul></div><div><ul><li><p>
Uphold and reinforce security best practices in every customer interaction.</p></li></ul></div></div><div><div><ul><li><p>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</p></li></ul></div><div><ul><li><p>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</p></li></ul></div><div><ul><li><p>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</p></li></ul></div><p></p><div><p><b>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</b></p></div><div><p>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</p></div><div><ul><li><p><b>
English Proficiency (Written):</b><b> </b>Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</p></li></ul></div><div><ul><li><p><b>
English Proficiency (Spoken):</b><b> </b>Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</p></li></ul></div><div><ul><li><p><b>
EST Hours:</b><b> </b>You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</p></li></ul></div><div><ul><li><p><b>
On-Call Availability:</b><b> </b>Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</p></li></ul></div><div><ul><li><p><b>
Schedule Flexibility:</b><b> </b>Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</p></li></ul></div><div><ul><li><p><b>
Management Reporting:</b><b> </b>Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</p></li></ul></div><p></p><div><p><b>
SKILLS THAT SET YOU APART</b></p></div><div><ul><li><p>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</p></li></ul></div><div><ul><li><p>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</p></li></ul></div><div><ul><li><p>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</p></li></ul></div><div><ul><li><p>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</p></li></ul></div><div><ul><li><p>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</p></li></ul></div><div><ul><li><p>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</p></li></ul></div><div><ul><li><p>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</p></li></ul></div></div><p></p><div><div><p><b>
WHAT SUCCESS LOOKS LIKE</b></p></div><div><p>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</p></div><div><ul><li><p>
Resolves issues quickly and thoroughly, with empathy and clarity.</p></li></ul></div><div><ul><li><p>
Anticipates problems through proactive monitoring rather than waiting to react.</p></li></ul></div><div><ul><li><p>
Communicates in clear, professional English that instills confidence in every customer interaction.</p></li></ul></div><div><ul><li><p>
Leaves every customer interaction better than they found it.</p></li></ul></div><div><ul><li><p>
Contributes to a team culture of accountability, improvement, and shared purpose.</p></li></ul></div><div><ul><li><p>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</p></li></ul></div><p></p><div><p><b>
OUR CULTURE &amp; VALUES</b></p></div><div><p>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</p></div><div><p>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</p></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Talent Experts Internayional

<p><b>Job Description: IT Coordinator</b></p><p><b>Location:</b> Azizabad Block 8, Karachi</p><p><b>Reports to:</b> Executive Director / Principal</p><p><b>Position Type:</b> Full-Time</p><p><b>Job Purpose</b></p><p>To oversee the institute&rsquo;s technological infrastructure, maintain hardware and software systems, and provide technical support to faculty, staff, and students. The IT Coordinator ensures that the institute&rsquo;s digital environment is secure, efficient, and supportive of the academic mission.</p><p><b>Key Responsibilities</b></p><p><b>1. Infrastructure &amp; Hardware Management</b></p><ul><li>Maintain and troubleshoot the institute&rsquo;s Local Area Network (LAN), Wi-Fi connectivity, and internet services.</li><li>Perform regular maintenance on computers, printers, scanners, and projectors in classrooms and administrative offices.</li><li>Manage and configure the computer labs, ensuring all systems are updated and functional for student use.</li></ul><p><b>2. Software &amp; Database Administration</b></p><ul><li>Manage the Institute Management System (IMS) or Student Information System (SIS).</li><li>Oversee student enrollment data entry, attendance systems, and academic record backups.</li><li>Install and update essential software, anti-virus programs, and educational tools.</li></ul><p><b>3. Technical Support &amp; Training</b></p><ul><li>Act as the first point of contact for staff and faculty regarding technical issues (Help Desk).</li><li>Provide basic training to faculty on using digital classrooms, LMS platforms, and multimedia tools.</li><li>Assist the admissions team with digital marketing technicalities and database management.</li></ul><p><b>4. Security &amp; Compliance</b></p><ul><li>Implement robust data backup protocols to prevent loss of institutional records.</li><li>Ensure the security of the institute's network against unauthorized access or malware.</li><li>Maintain the inventory of all IT assets and handle the procurement of new hardware as needed.</li></ul><p><b>5. Digital Presence Maintenance</b></p><ul><li>Coordinate with web developers to keep the institute&rsquo;s website updated.</li><li>Ensure the institute&rsquo;s official email accounts and communication portals are functioning smoothly.</li></ul><p><b>Required Qualifications &amp; Skills</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (BSCS/BSIT).</li><li><b>Experience:</b> 2&ndash;4 years of experience in IT support, preferably within an educational or medical institute.</li><li><b>Technical Skills:</b></li><li>Proficiency in Networking (Router configuration, Switches, Firewall).</li><li>Strong knowledge of Windows Server and Office 365 Administration.</li><li>Basic understanding of web maintenance (WordPress) and database management (SQL/Excel).</li><li>Familiarity with CCTV surveillance systems and Biometric attendance machines.</li><li><b>Personal Attributes:</b></li><li>Strong problem-solving skills and a &quot;can-do&quot; attitude.</li><li>Ability to work under pressure, especially during enrollment cycles or exams.</li><li>Excellent communication skills in English and Urdu.</li></ul><p><b>Work Environment</b></p><ul><li><b>Timing:</b> Standard office hours (e.g., 9:00 AM &ndash; 5:00 PM), Monday to Saturday.</li><li><b>Location Advantage:</b> Based in Azizabad Block 8, easily accessible for residents of Gulberg, FB Area, and Gulshan-e-Iqbal.</li></ul><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

IT Coordinator

Paksa IT soloutions (Pvt.) Limited

<ul><li>Install, configure, and maintain <b>computer systems, hardware, and software</b></li><li>Provide <b>technical support</b> to employees for IT-related issues</li><li>Manage and monitor <b>network systems, internet connectivity, and servers</b></li><li>Ensure <b>data security, backup, and recovery processes</b> are properly implemented</li><li>Maintain <b>user accounts, emails, and access controls</b></li><li>Troubleshoot <b>hardware, software, and network problems</b> in a timely manner</li><li>Install and update <b>antivirus and security systems</b></li><li>Coordinate with vendors for <b>IT equipment procurement and maintenance</b></li><li>Maintain records of <b>IT assets and inventory</b></li><li>Support implementation of <b>ERP systems and IT projects</b></li><li>Ensure compliance with company IT policies and procedures</li><li>Knowledge of <b>data storage and backup for CCTV recordings.</b></li><li>Ensuring <b>camera uptime and regular system checks.</b></li></ul><p><b>Qualification:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science Information Technology, or related field</b></li><li>Relevant certifications (IT Support, Networking, or CCTV systems) will be an added advantage.</li><li>DAE IT/ BSCS</li></ul><p><b>Experience:</b></p><ul><li><b>1&ndash;3 years</b> of experience in IT support.</li></ul><p>Pay: Rs50,000.00 - Rs60,000.00 per hour</p><p>Work Location: In person</p>

IT Officer

Direction Schools

<p><b>Job Description:</b></p><p>Direction School is seeking a skilled and experienced <b>IT Executive</b> with expertise in <b>ERP implementation and support</b>, preferably within the education sector. The ideal candidate will be responsible for managing, implementing, and maintaining ERP systems across school campuses to ensure smooth operations and data management.</p><p>Candidates with additional IT support and system management experience will be highly preferred.</p><p><b>Key Responsibilities:</b></p><ul><li>Implement and manage ERP systems across multiple school campuses</li><li>Provide ongoing technical support and troubleshooting for ERP users</li><li>Coordinate with vendors for ERP customization and updates</li><li>Train school staff on ERP usage and best practices</li><li>Monitor system performance and ensure data accuracy</li><li>Maintain documentation of ERP processes and workflows</li><li>Support overall IT operations when required</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or relevant field</li><li>Minimum <b>2 years of experience</b> with ERP systems (school ERP preferred)</li><li>Hands-on experience in ERP implementation and management</li><li>Strong problem-solving and analytical skills</li><li>Good communication and coordination abilities</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in the education/school sector?</li><li>Which ERP systems have you worked on?</li><li>Can you handle user training and troubleshooting?</li><li>Have you implemented an ERP system?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>School ERP System Preferred: 2 years (Required)</li></ul><p>Location:</p><ul><li>Karachi Federal B Area (Required)</li></ul><p>Work Location: In person</p>

IT Executive – ERP Implementation & Support

AGILE HR

<p><b>Position Title: </b>Software Support Executive</p><p><b>Location: </b>Tariq Road, Karachi</p><p><b>Timings:</b> 10 AM &ndash; 7 PM <b>|| </b>Monday to Friday (Alternate Saturdays)</p><p><b>Required Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).</li><li>1&ndash;3 years of experience in a software support OR customer-facing IT role.</li><li>Strong understanding of software applications, SaaS platforms, and web-based technologies.</li><li>Proficiency in using helpdesk/CRM tools such as Zendesk, Freshdesk, Jira Service Management, or similar.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong analytical and problem-solving skills with a methodical approach to troubleshooting.</li><li>Ability to manage multiple open cases simultaneously and prioritize effectively under pressure.</li><li>High degree of empathy and a client-first mindset.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working in a B2B software or tech startup environment.</li><li>Familiarity with APIs, basic SQL queries, or log analysis for advanced troubleshooting.</li><li>Knowledge of ITIL framework or support process best practices.</li><li>Experience with remote desktop tools and screen-sharing software.</li><li>Multilingual communication skills are a plus.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Respond to client queries via email, phone, and chat in a professional and timely manner, meeting defined SLA targets.</li><li>Diagnose, troubleshoot, and resolve software issues reported by clients, escalating complex cases to the technical or development team where necessary.</li><li>Guide clients through product features, configurations, and best practices to maximize the value of solutions.</li><li>Log, track, and manage support tickets through the CRM/helpdesk system, maintaining accurate records of all interactions and resolutions.</li><li>Collaborate with the product and engineering teams to communicate recurring client issues and contribute to product improvement.</li><li>Conduct client onboarding sessions and software walkthroughs for new users.</li><li>Create and maintain knowledge base articles, FAQs, and support documentation.</li><li>Monitor client accounts proactively to identify potential issues before they impact the client experience.</li><li>Gather client feedback and relay insights to the product and account management teams.</li><li>Meet individual and team performance KPIs including customer satisfaction scores, first-contact resolution rate, and response times.</li></ul><p>Pay: Rs100,000.00 - Rs125,000.00 per month</p><p>Work Location: In person</p>

Software Support Executive

<p>Location: Karachi</p><p><b>ROLE &amp; RESPONSIBILITIES:</b></p><p>Duties and responsibilities include the following, but are not limited to:</p><ul><li>Provide initial assessment of urgency and business impact on all support via calls and emails</li><li>Perform initial troubleshooting to identify the root cause by eliminating step-by-step possible root causes of the incident</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Maintain ownership of restaurant technical issues and services, ensuring they receive resolution within a committed timeline.</li><li>Perform a comprehensive root cause analysis and advise on how to avoid such incidents in the future</li><li>Record incident resolution in the system and communicate to all managers.</li><li>Document knowledge in the form of a knowledge base, tech notes and articles</li><li>Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead per standards.</li><li>Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.</li></ul><p><b>EDUCATION and EXPERIENCE </b></p><ul><li>Bachelor's degree in Information Technology/Computer Science.</li><li>At least 1-2 years of experience in a support role.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs75,000.00 per month</p><p>Application Question(s):</p><ul><li>Please mention your current gross salary?</li><li>Are you comfortable with travelling to different locations &amp; cities for IT support? </li></ul><p>Work Location: In person</p>

IT Support Executive-South

Explore 1048+ It support specialist in Karachi this May. Find roles across top companies and apply now to boost your career.

1048 it support specialist jobs In Karachi

IT Support Engineer

IT Support Engineer

IT Coordinator

IT Officer

IT Executive – ERP Implementation & Support

Software Support Executive

IT Support Executive-South