customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

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customer service specialist Jobs in Karachi

customer service specialist

it support specialist

Connect Logistics Pvt Ltd

Connect Logistics is seeking an IT Executive to managing and maintaining an organization's computer systems, networks, and software applications. This role involves providing technical support to end-users, implementing IT policies and procedures, and ensuring the security and integrity of IT infrastructure.Responsibilities:<ul><li>Provide first-level support for hardware, software, and network issues.</li><li>Respond to user inquiries, and diagnose and resolve technical problems.</li><li>nstall, configure, and troubleshoot computer systems, applications software, printers, scanners.</li><li>Maintain and administer computer networks, including local area networks (LANs) and wide area networks (WANs).</li><li>CCTV Surveillance, monitoring, installation of security Equipment, switches, POEs, Networks, DVR/NVR, IP-based Cameras (incl. IP PABX/Biometric Attendance System, etc.)</li><li>Ensure network security, connectivity, and performance.Manage and monitor servers, ensuring their optimal performance and reliability.</li><li>Assist in the selection and procurement of IT equipment and services.</li><li>Implement and enforce security policies and procedures.</li><li>Conduct regular security audits and risk assessments.</li><li>Respond to and mitigate security incidents and breaches.</li><li>Maintain inventory &amp; documentation for IT equipment.</li><li>Providing technical support across the organization via email/call / remote assistance.</li></ul>Responsibilities:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>1 to 2 Years of relevant experience .</li><li>Strong knowledge of computer systems, networks, and software applications.</li><li>Proficiency in troubleshooting and problem-solving.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and collaboratively in a team.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.</li></ul>Send your CV to careers@connectlogistics.pkLocation: Mauripur Road, Hawksbay, KarachiJob Type: Full-timeWork Location: In person

IT Executive

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿ ﻿Technical Liaison: Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿ ﻿Office IT Management: Provide support for internal laptops and maintain the **IP Phone (VoIP)** system.﻿﻿Systems Monitoring: Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿ ﻿Support: Troubleshoot and resolve technical issues for banking clients post- deployment. Technical ﻿ ﻿﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 3-4 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

Technical Support Engineer

Bisma Group

Company Overview:AUA Solutions is an IT Enabled B2B data company, providing outsourced data management and database software consultancy services to companies in US/Canada and worldwide looking for back-office support with their business-to-business sales, marketing and recruitment related lead generation and prospecting activities. Formed in year 2006, AUA Solutions offers customer-centric and value-added data services in various industry verticals in line with a tight-knit corporate philosophy that starts and ends with high-quality client deliverables. Our service offerings include but are not limited to B2B targeted email &amp; contact list development, demand lead generation, software customization, digitization &amp; data entry, CRM/system data cleansing and verification, database maintenance, data append &amp; enrichment, database phone validation, online data collection, as well as other web-based back-office data functions that support and complement the B2B sales, marketing, admin, compliance and recruiting efforts of our global clients. AUA Solutions is ranked among Pakistan&rsquo;s Top 100 IT &amp; IT Enabled Services Exports companies by Pakistan Software Export Board (IT &amp; Telecom Ministry).Job Description:We are currently seeking young, highly charged, detail-oriented professionals for our IT &amp; Network division. Suitable candidates will be required to manage the division with minimum supervision, maintain and manage the server, assist with troubleshooting and etc.&middot; Minimum 1 years of working experience in a Software House /BPO / IT and Networks is a MUST.&middot; Familiarity with VOIP(Asterisk-Freepbx/Elastix) Cisco Router/Switches, Linux, TMG, PFSense etc.&middot; Ability to manage and maintain MS Windows Server 2008-12-16.&middot; Knowledge of major user software installation and troubleshooting as well as hardware and peripherals. &middot; Knowledge of TCP/IP, SIP, RDP, H.323, VLAN, Virtualization (VMware, ESXI, Vsphere, hyper-V), WLANS. &middot; Experience with IP Telephony, Network Security, Disaster Recovery.&middot; Ability to read, write, communicate, speak and comprehend English&middot; Willing and capable to manage the entire Networks division, with minimum supervision.&middot; BCS, BSc, BE, BS, Btech, BSTE, MIS, Microsoft / Cisco /Linux Certified with 4-year college degree preferred.&middot; Preference will be given to applicants with prior BPO or IT company experience&middot; May be required to work from home once in a while&middot; MUST have PC and internet connectivity at homeSkills Required:&middot; VOIP(Asterisk-Freepbx/Elastix), Microsoft Servers, Cisco, Linux, Proxy ServersJob Compensation &amp; Other Details Bonus: Annual Bonus (performance-based) Increments: After every 6 months, based on performance as per semi-annual appraisal.Benefits: Training, Paid Personal/Emergency Leaves, Timely pay, for long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp;Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, Commitment Bonus, Van Service(Drop Only) etcJob Timings: (Night) Evening: 6:00 pm to 4:00 am (Saturday and Sunday Closed) Age: 20-32 YearsJob Type: Full-timeCOVID-19 considerations: Mask and hard copy of C.V is CompulsoryJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

IT Network/Server Administrator

Pakistan Single Window (PSW)

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 Assist in diagnosing and resolving customer issues escalated from Level 1 support
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 Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems
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 Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions
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 Monitor system alerts and identify recurring problems to support long-term fixes
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 Participate in knowledge-base creation by documenting solutions, FAQs, and process updates
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 Contribute to internal process improvement initiatives to increase efficiency within the support function
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 Provide timely updates to users and ensure high customer satisfaction through effective communication
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
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 Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis
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 Familiarity with web applications, APIs, operating systems, and basic networking concepts
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 Strong analytical and problem-solving skills with the ability to break down complex issues
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 Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms
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 Excellent verbal and written communication skills to interact effectively with clients and internal teams
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 Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment
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 Eagerness to learn, adapt, and grow in a technical support role
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L2 Support Intern

Datamatics Global Services Ltd

<div><h3 class="jobSectionHeader">Job Title: Digital Governance Specialist</h3>
Location: Onsite - Riyadh 
Experience Required: Minimum 5 Years 
Employment Type: Full-Time 
Number of Positions: 2<h3 class="jobSectionHeader">
Role Overview</h3>
We are seeking experienced Digital Governance Specialists to support a governmental project focused on implementing robust digital governance and compliance frameworks. The ideal candidates will have strong expertise in governance models, particularly COBIT, and the ability to align IT processes with regulatory and organizational standards.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Design and implement digital governance frameworks aligned with industry best practices, especially COBIT</li><li>
Ensure compliance with regulatory, legal, and organizational policies</li><li>
Develop governance policies, procedures, and control mechanisms</li><li>
Conduct assessments and audits to evaluate governance maturity</li><li>
Collaborate with stakeholders to align IT strategy with business objectives</li><li>
Identify risks and recommend mitigation strategies within governance frameworks</li><li>
Provide guidance on governance tools, standards, and methodologies</li><li>
Support documentation, reporting, and continuous improvement initiatives</li></ul><h3 class="jobSectionHeader"> 
Required Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Business Administration, Computer Science, or a related field</li><li>
Minimum 5 years of relevant experience in digital governance, IT compliance, or related domains</li><li>
Strong knowledge and hands-on experience with COBIT framework</li><li>
Understanding of IT governance, risk management, and compliance principles</li><li>
Excellent analytical, documentation, and stakeholder management skills</li></ul><h3 class="jobSectionHeader"> 
Preferred Skills</h3><ul><li>
Experience working on government or large enterprise projects</li><li>
Familiarity with other frameworks such as ITIL, ISO 27001, or NIST</li><li>
Strong communication and presentation abilities</li><li>
Ability to work in both onsite and offshore delivery models</li></ul>
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Digital Governance Specialist - COBIT

Medichem Enterprises

About the RoleWe are launching a new and innovative brand in Pakistan specializing in blunt tip cannulas and aesthetic needles for the rapidly growing aesthetics market.We are looking for a highly motivated Product Specialist / Business Development Manager to lead the commercial success of this product range. This is a strategic role that combines sales leadership, market development, and clinical engagement, making it ideal for someone who wants to play a key role in building a brand from the ground up.Key Responsibilities<ul><li>Lead the launch and market development of the cannula and needle product range in Pakistan</li><li>Develop and execute a business development strategy for the aesthetics segment</li><li>Identify and onboard key clients including dermatologists, plastic surgeons, and aesthetic clinics</li><li>Build and manage relationships with Key Opinion Leaders (KOLs)</li><li>Conduct product demonstrations, workshops, and hands-on training sessions</li><li>Drive revenue growth and achieve sales targets across assigned territories</li><li>Train, mentor, and support the sales team</li><li>Gather market intelligence, competitor insights, and customer feedback</li><li>Collaborate with marketing on campaigns, events, and conferences</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Life Sciences, Biomedical Engineering, or related field</li><li>3&ndash;6 years of experience in medical devices, aesthetics, or pharmaceuticals</li><li>Strong understanding of aesthetic injectables, cannulas, or needles is highly preferred</li><li>Proven track record in business development and key account management</li><li>Established network within dermatology or aesthetic clinics is a strong advantage</li><li>Excellent communication, presentation, and negotiation skills</li><li>Ability to work independently and take ownership of a new business line</li><li>Willingness to travel frequently</li></ul>What We Offer<ul><li>Competitive salary with high-performance-based incentives</li><li>Opportunity to lead a new brand launch in Pakistan</li><li>Direct exposure to international-quality aesthetic products</li><li>Fast-track career growth into leadership roles</li><li>A dynamic and entrepreneurial work environment</li></ul>How to ApplyInterested candidates are invited to send their CV to hr@medichement.com with the subject line: &ldquo;Application &ndash; Product Specialist / BDM (Aesthetics)&rdquo;Take the lead in shaping a high-growth aesthetics brand and make a real impact in the market.Work Location: In person

Product Specialist / Business Development Manager – Aesthetics (Cannulas & Needles)

Explore 688+ It support specialist in Karachi this April. Find roles across top companies and apply now to boost your career.