it support specialist

NAD TRADING

Job Title: IT support specialistJob Type: Full-timeJob responsibilities:<ul><li>Provide IT support: Help users with computer issues, software problems, and network connectivity.</li><li>Work with data: Support our databases and help create reports using Power BI.</li><li>Troubleshoot and resolve problems: Identify and fix technical issues quickly.</li><li>Maintain IT systems: Keep our systems running smoothly and securely.</li></ul>Job requirements:<ul><li>Experience in IT support.</li><li>Knowledge of Power BI for data visualization and reporting.</li><li>Familiarity with databases (e.g., SQL Server, MySQL).</li><li>Good problem-solving skills and attention to detail.</li><li>Excellent communication skills.</li><li>Must have a Bachelor Degree.</li><li>Must have 2+ years of experience</li></ul>Salary : 500 to 650 BHDJob Type: Full-timeWork Location: In person

IT support specialist

Abraham Technical Services Inc

<div>Description: 
The IT Support Specialist works within the Business Systems department to provide technical support for end-users related to AbeTech supported Technologies. The IT Support Specialist assists AbeTech users with both remote and on-site troubleshooting and serves as the on-site support resource for our Managed Service Provider (MSP). This position is responsible for delivering high-quality support services and solutions while maintaining a high level of user satisfaction.
Key Responsibilities 
<ul><li>
Provide on-site and remote support and training to end users and the Managed Service Provider (MSP).</li><li>
Work directly with end users and the MSP to troubleshoot, reproduce, and resolve issues related to AbeTech-supported technologies.</li><li>
Monitor the ticket queue and address incoming support requests. Utilize available resources to resolve support issues independently and collaboratively as part of a team, understanding when escalation is necessary.</li><li>
Exercise sound judgment to determine the appropriate communication channel for each situation.</li><li>
Create and maintain clear, comprehensive support documentation to facilitate collaborative troubleshooting and issue resolution.</li><li>
Perform tasks associated with the onboarding and offboarding of AbeTech staff.</li><li>
Maintain infrastructure diagrams, general IT documentation, and process documentation, ensuring all materials are current and communicated to the MSP as necessary.</li><li>
Configure, upgrade, and troubleshoot new and existing computer systems.</li><li>
Administer phone systems, including user accounts, pooled lines, and automated attendants.</li><li>
Manage and maintain inventory for servers, computer systems, peripherals, and other IT hardware.</li><li>
Monitor Datto backup jobs to ensure successful backups are completed and maintained.</li><li>
Set up and support software and hardware in shared spaces, including conference rooms, lobbies, and other common areas.</li><li>
Provide support for wireless networks across all company locations.</li><li>
Coordinate the annual recycling and disposal of IT equipment, ensuring hard drives are securely erased and confidential information is properly destroyed.</li><li>
Administer security awareness training programs, including monthly internal phishing tests for end users.</li><li>
Perform other duties and special projects as assigned.</li></ul><h3 class="jobSectionHeader">
Partner Support, MSP, and Hardware Responsibilities</h3><ul><li>
Document all partner agreements, contracts, and engagements.</li><li>
Ensure the MSP has the necessary user documentation and work instructions to effectively troubleshoot issues.</li><li>
Ensure escalated support requests from the MSP are resolved within four hours or communicate updates to users when resolution cannot be achieved within that timeframe.</li><li>
Maintain and update user documentation, server documentation, and work instructions as they pertain to Business Systems; assist other Business Systems team members as needed.</li><li>
Manage MSP service desk engagement and ticketing processes.</li><li>
Maintain all AbeTech and partner server login credentials and passwords within KeePass.</li></ul>
Requirements: 
<h3 class="jobSectionHeader">Required Skills and Education</h3><ul><li>
0&ndash;1 years of experience in technical support and/or systems administration.</li><li>
Proven ability to troubleshoot and resolve issues related to hardware, infrastructure, systems, and networks.</li><li>
Aptitude for learning complex technical concepts and communicating them effectively to both technical and non-technical audiences.</li><li>
Proven ability to prioritize issues based on severity and urgency.</li><li>
Ability to work independently and collaboratively as part of a team.</li><li>
Exceptional customer service skills and a friendly, positive attitude.</li><li>
Strong interpersonal and organizational skills.</li><li>
Excellent written and verbal communication skills, with the ability to thrive in a fast-paced environment.</li><li>
Excellent analytical and problem-solving abilities.</li><li>
Flexibility and the ability to adapt to a fast-paced, rapidly changing environment.</li><li>
Ability to communicate effectively with all levels of management and staff regarding AbeTech-supported technologies.</li><li>
Ability to maintain current knowledge of information systems and technologies.</li><li>
Demonstrates a commitment to helping others by consistently going above and beyond, with a genuine, service-oriented mindset.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Proven technical troubleshooting skills related to hardware and systems.</li><li>
General knowledge of Active Directory, including managing user accounts, security groups, and permissions.</li><li>
General knowledge of file servers, file and folder permissions, and print servers.</li><li>
Understanding of data backup and recovery fundamentals.</li><li>
Knowledge of security best practices, including identifying and resolving malware and other security-related issues.</li><li>
Experience supporting and troubleshooting wireless networks.</li><li>
Experience with Microsoft Dynamics GP, ConnectWise, and Microsoft 365.</li></ul></div>

IT Support Specialist

IT Support Specialist - 1419

United Arab Emirates University

Job Description
 
The IT Support Specialist will provide effective IT support assistance across all aspects of the support department and will provide feedback and support to the Unit Head ITSS. The position is responsible for coordinating the technical functions required to support UAEU’s Colleges and administrative units. The incumbent is responsible for ensuring and providing technical end-user support services to all departments of UAEU related to the operation of computer hardware and software. In consultation with the Unit Head, different Technical Support Teams, students, faculty, staff and third party, the person contributes to the efficient allocation of computer hardware and software resources, develops and maintains business applications, and ensures the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills, the IT Support Specialist manages projects, provides technical support including maintenance and upgrading of resources. In keeping with IT Division values and competencies, the individual develops and maintains positive working relationships with all contacts internal and external to DoIT Department. The position provides exposure and assistance to a broad range of IT-related projects and activities.
 Minimum Qualification
 
Acts as lead to providing technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment. Provides senior level of IT technical end-user support services, including: oFirst point of contact in all computer hardware and software problems and requests. oAnalyzes problems (both technical and operational) and arrives at workable solutions. oUpdates and maintains the related database. oAssists in capacity planning and acquisition of personal computers and other equipment. Analyzes, designs, develops, tests and implements personal computers, images, patches and maintenance activities. Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained. This includes printing management services, AD user administration, Ghosting and imaging servers, SCCM solution, Citrix, etc. Assist ITSS Unit Head in establishing procedures and policies related to assigned field. Negotiates with outside vendors on contract fulfillment, obligations and dispatches IT Services Mentors, coordinates and provides orientation and training to Technical Support team and helpdesk agents. Performing administrative support duties, as required, to meet specific operational objectives. Arrange processes for disposal and donation of older technology. Coordinates activities of external contractors completing installations of computers, printers and related peripherals. Assists in the support of administrative computer-based applications. Maintains inventory of computers and printers for Evergreen processes. Monitors and reports on compliance with contract terms and conditions. Distributes computers and printers according to assigned schedule. Talking to staff/clients through a series of actions, either face to face or remotely. Assist users in the procurement of IT hardware and software. Ensuring licensing for all software purchased is recorded and maintained. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Undertaking small- to medium-sized IT projects as instructed by the ITSS Unit Head. Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Coordinates closely with the DoIT helpdesk. Other duties as assigned.
 Preferred Qualification
 
 Bachelor’s degree in IT related field  3-6 years’ experience in an IT support role
 Expected Skills
 
Excellent Communication Skills both verbal and written Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software Ability to systematically troubleshoot complex problems Familiarity with LAN network protocols and client-server business applications Good understanding of Microsoft Active Directory delegated domain administration. Strong documentation and report writing skills.
 
Close Date Kindly apply
 before the closing date.
 
30/09/2026

Varney & Associates

<div>Varney &amp; Associates, CPAs, has an excellent career opportunity for a candidate interested in Information Technology support and security to join our IT Team. As an IT Support Specialist, you will play a critical role supporting users in all IT-related activities and initiatives related to computer systems, hardware, and software. This position ensures a high level of customer support for all staff members within the firm. Additionally, this role identifies and addresses vulnerabilities in clients' networks, applications, and systems, providing tailored compliance, audit, and consulting services. At Varney&rsquo;s, you will thrive in an environment that encourages skill development and teamwork. Our IT team provides a diverse and rewarding work experience, complemented by competitive salaries and excellent benefits. 


Key Responsibilities 

<ul>
<li>Monitor and manage Help Desk tickets, ensuring timely support, proper categorization, and tracking time spent.</li>
<li>Diagnose and escalate issues as necessary, using troubleshooting techniques and support scripts.</li>
<li>Provide empathetic, exceptional customer service and support to end users, both in-person and remotely.</li>
<li>Collaborate with IT team members to resolve issues efficiently and effectively.</li>
<li>Identify, research, and resolve a variety of technical issues for office and remote users.</li>
<li>Create and maintain documentation for knowledge base.</li>
<li>Support and configure hardware/software for desktop computers, laptops, mobile devices, and peripherals.</li>
<li>Perform user management in O365/AD/AAD, including onboarding/offboarding and applying licenses and permissions.</li>
<li>Stay current with hardware trends, Windows OS, office applications, and audio-visual technologies.</li>
<li>Conduct desk buildouts, moves, and image new client systems.</li>
<li>Comply with Federal Trade Commission safeguards and other relevant standards.</li></ul> 


Skills and Qualifications 

<ul>
<li>Associate or Bachelor&rsquo;s degree in Information Systems, IT-related subject, or equivalent experience.</li>
<li>Minimum 1 year of experience in IT Support/Helpdesk preferred.</li>
<li>Proficiency with Windows 10/11, Apple OS, MS Office, Office 365, LAN/WLAN configuration, remote support software, printers, and peripherals.</li>
<li>Strong hands-on technical skills with computers, laptops, mobile devices, and peripherals.</li>
<li>Excellent analytical, written, organizational, and communication skills.</li>
<li>Ability to multitask and work well under stress in a fast-paced environment.</li>
<li>Self-starter with strong interpersonal skills and the ability to assist customers both in person and remotely.</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and willingness to learn.</li>
<li>Ability to perform comprehensive vulnerability scans, identify security weaknesses, and conduct on-site security assessments.</li>
<li>Capable of executing and analyzing social engineering tests, including phishing simulations and phone-based assessments.</li>
<li>Participate in internal projects to enhance operational capabilities and service offerings.</li>
<li>Physical ability to sit, walk, reach, stand, stoop, kneel, crouch, crawl, and occasionally lift/move over 50 pounds.</li>
<li>Willingness to travel to other company locations and clients (less than 25%), with mileage reimbursement provided.</li></ul> 
Benefits &amp; Compensation 


We offer an excellent compensation package, commensurate with education, experience and professional development including: 

<ul>
<li>Comprehensive health and dental coverage</li>
<li>401(k) participation
</li></ul><ul><li>Work Life balance, flexible scheduling</li>
<li>Paid Time off</li>
<li>Paid Holidays</li>
<li>AD&amp;D</li>
<li>Life Insurance</li>
<li>Supplemental Insurance available</li>
<li>Flexible spending Account (FSA)</li>
<li>Health Savings Account (HSA)</li>
<li>Professional development &amp; Continuing Education</li>
<li>Membership dues to professional &amp; civic organizations</li>
<li>Firm paid disability insurance plan.</li>
<li>Wellness benefit</li>
<li>Performance bonuses</li></ul></div>

Bill's Heating & A/C

Job OverviewWe are looking for a focused IT Support Specialist to join our large, fast-paced HVAC company. You will be the primary point person managing technology assets for our 180 field technicians, office staff, and managers. Your main mission is ensuring our team's mobile devices, tablets, and software accounts remain secure, updated, and fully operational.Key ResponsibilitiesDevice Lifecycle Management:<ul><li>Provision, configure, and deploy smartphones, tablets, and rugged field laptops.</li><li>Install protective cases, screen protectors, and vehicle mounting hardware.</li><li>Track hardware inventory and coordinate device repairs or replacements.</li></ul>Account &amp; Software Administration:<ul><li>Create, modify, and delete user accounts across internal software platforms.</li><li>Manage active software licenses and optimize subscription costs.</li><li>Reset passwords and troubleshoot login issues remotely.</li></ul>Mobile Device Management (MDM):<ul><li>Enroll all corporate-owned field devices into our MDM platform.</li><li>Push critical HVAC field application updates to remote users.</li><li>Enforce security profiles, remote-wipe lost devices, and monitor compliance.</li></ul>User Support &amp; Training:<ul><li>Provide technical support to 180 varied users via phone, email, or text.</li><li>Walk non-technical field staff through basic hardware troubleshooting steps.</li><li>Build simple &quot;How-To&quot; quick guides for company apps and devices.</li></ul>QualificationsExperience: 5+ years of IT support, Help Desk, or mobile asset management experience.Technical Skills:<ul><li>Strong familiarity with iOS (iPads/iPhones) and Android deployment.</li><li>Hands-on experience with MDM software (e.g., Miradore, Microsoft Intune, Jamf).</li><li>Experience managing users in Google Workspace, Microsoft 365, or specialized dispatch/HVAC software (e.g., ServiceTitan, FieldEdge) is highly preferred.</li><li>Familiarity with CRM software, including ServiceTitan, preferred.</li></ul>Soft Skills:<ul><li>High patience for helping remote workers with varying tech skill levels.</li><li>Sharp organizational skills to track 200+ physical technology assets.</li><li>Clear, jargon-free communication skills over the phone.</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 
 
 
 Qualifications
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in IT or related field
 </li>
 <li>
 Minimum 5 years of relevant experience in IT or related field
 
 
 </li>
 </ul>
 
 Language:
 
 
 
 Fluency in written and spoken English language required
 
 
 Fluency in written and spoken Arabic is preferred
</div>

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IT support specialist

IT Support Specialist

IT Support Specialist - 1419

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist