it support specialist

Sunshine Community Health Center

<div>SUMMARY:

The IT Support Specialist plays a key role in keeping SCHC&rsquo;s technology running smoothly. This position provides technical assistance to staff, resolves hardware and software issues, and supports day-to-day IT operations. Responsibilities include troubleshooting workstations and peripheral devices, installing and upgrading systems, and protecting organizational data against security threats. Support is delivered in-person, by phone, email, or remote sessions, with an emphasis on professionalism and clear communication.

This posting is for Level II or Level III. References to Intern and Level I responsibilities are included to show the progression of duties within the IT Support Specialist role, but SCHC is not hiring for those levels under this posting.

Success in this role requires not only technical skill but also the ability to build trust, adapt to changing priorities, and maintain positive working relationships with staff and vendors. Strong problem-solving skills, patience, and a customer service mindset are essential.

SCHC encourages ongoing professional growth. Team members are supported in pursuing industry certifications, cross-training with colleagues, and gaining experience that leads to advancement across IT Support Specialist levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Note: SCHC is hiring only for Level II and Level III at this time. Intern and Level I duties are provided for role progression and context.

Intern
<ul>
<li>Shadow IT staff and assist with basic IT troubleshooting tasks.</li>
<li>Provide initial support for hardware and software issues under supervision.</li>
<li>Assist in setting up and configuring workstations and peripheral devices under supervision.</li>
<li>Learn to document incidents and resolutions in the ticketing system.</li>
<li>Help maintain and organize IT inventory and IT department storage areas.</li>
<li>Perform routine tasks such as password resets, software updates, and peripheral installation.</li>
<li>Participate in basic technical training and orientation sessions.</li>
<li>Maintain confidentiality and professionalism in all work assignments.</li>
</ul>
Level I
<ul>
<li>Respond to user inquiries and provide basic technical support via phone, email, or in-person.</li>
<li>Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.</li>
<li>Assist with password resets and account unlocks.</li>
<li>Act as part of SUN-TEC (help desk) &ndash; first point of contact for any computer, network, e-mail, and general office equipment questions.
<ul><li>Ensure that issues are documented in the ticketing system.</li>
<li>Document work performed and resolutions in the ticketing system.</li>
<li>Schedule work week out in the ticketing system.</li>
</ul></li><li>Set up and configure new user accounts and workstations.</li>
<li>Escalate issues to Level II support technicians.</li>
</ul>
Level II (includes Level I responsibilities, plus):
<ul>
<li>Provide advanced technical support and resolve escalated issues from Level I support technicians.</li>
<li>Install new systems, assess, and implement upgrades as needed.</li>
<li>Apply technical expertise to deliver timely solutions.</li>
<li>Provide ongoing monitoring, troubleshooting, and upgrading/replacement of all workstation OS software and systems.</li>
<li>Monitor, troubleshoot, and update network infrastructure, both hardware and software.</li>
<li>Manage and maintain IT asset inventory.</li>
<li>Monitor and provide guidance to Level I support technicians.</li>
<li>Maintain positive working relationships with third-party vendors.</li>
<li>Collaborate with other IT team members to resolve complex issues.
<ul><li>Oversee data storage and retrieval systems.</li>
<li>Utilize effective backup systems.</li>
<li>Ensure data retrieval processes are in place and functional in the event of emergencies.</li>
</ul></li><li>Create and update documentation for all backup/recovery systems and processes.</li>
<li>Provide staff with computer training and basic orientation on computers and software.</li>
</ul>
Level III (includes Level I and II responsibilities, plus):
<ul>
<li>Create and execute work plans, identify dependencies, eliminate/reduce bottlenecks, and escalate critical issues, risks, or action items.</li>
<li>Install, manage, and document organizational security systems.</li>
<li>Maintain positive working relationships with all staff in all departments.</li>
<li>Assist with maintaining and updating infrastructure workflows, diagrams, and other documentation.</li>
<li>Ensure that system backups are performed continuously and consistently to meet organizational requirements.</li>
<li>Assist with the development and enforcement of IT policies and procedures.</li>
<li>Train and mentor Level I and II technicians.</li>
<li>Lead IT projects, including system upgrades, migrations, and deployments.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION and/or EXPERIENCE:

Level II

Graduation from high school or equivalent. Appropriate work experience, including 2-4 years performing duties similar to most of those specified in the Level I and Level II Essential Duties and Responsibilities. Education and/or experience equivalent may be considered. CompTIA A+ required. CompTIA Network+ preferred. Proven experience in IT support and proficiency in troubleshooting and problem resolution are required. Continued training and current certification are recommended.

Level III

Associate degree preferred. Appropriate work experience, including 4+ years performing duties similar to most of those specified in the Level I, Level II, and Level III Essential Duties and Responsibilities. Education and/or experience equivalent may be considered. CompTIA A+ required. CompTIA Network+ preferred. CompTIA Security+ preferred. Extensive experience in IT support and administration, strong communication skills, team-building and problem-solving skills, and the ability to create technical documentation are required. Continued training and current certification are required.

GENERAL:

To ensure the health of our community, patients, and staff, SCHC requires proof of completed vaccine series or serologic test results for MMR (Measles, Mumps, and Rubella), Varicella (Chicken Pox), Pertussis, and Hepatitis B, as well as TB screening, prior to employment.</div>

IT Support Specialist

S R International Inc

<div><div><div>Job Title: Tier 2 IT Support Specialist (Operational Support) 
Job Code: PA 800369 
Client: Commonwealth of Pennsylvania &ndash; CEDC 
Location: Harrisburg, PA (Hybrid) 
Duration: Contract 
</div><div>Position Overview 
The Commonwealth of Pennsylvania (CEDC) is seeking a Tier 2 IT Support Specialist to provide technical support across multiple regional and central office locations. This role involves troubleshooting, system support, and maintaining IT infrastructure while ensuring compliance with state policies and standards. 
</div><div>Key Responsibilities</div>
<ul> <li>Provide Tier 2 technical support for desktops, laptops, printers, scanners, and applications</li>
<li> Perform troubleshooting, diagnosis, imaging, configuration, and installation of hardware/software</li>
<li> Support remote users and multiple office locations using remote tools</li>
<li> Utilize tools such as SCCM, Active Directory, remote desktop, and PowerShell
</li> <li>Manage user accounts, groups, mailboxes, and permissions
</li> <li>Assist with device deployment, upgrades, and equipment lifecycle management
</li> <li>Perform desktop migrations, moves, and printer troubleshooting
</li> <li>Track and resolve issues through ServiceNow ticketing system
</li> <li>Ensure compliance with security policies and CISO guidelines
</li> <li>Provide excellent customer support and prioritize tasks effectively</li>
</ul><div>Required Skills &amp; Experience</div>
<ul> <li>Experience with SCCM deployment processes and configurations
</li> <li>Experience managing server folder permissions and shared resources
</li> <li>Strong knowledge of:<ul>
<li>Windows environments and desktop support</li>
<li>Active Directory and account management</li>
<li>Remote troubleshooting tools and techniques</li>
</ul> </li><li>Ability to work independently and manage multiple tasks
</li> <li>Strong communication and customer service skills</li>
</ul><div>Preferred Qualifications</div>
<ul><li>2+ years of experience supporting Commonwealth of Pennsylvania customers</li>
<li> Experience with ServiceNow or similar ticketing systems
</li> <li>Familiarity with PowerShell scripting and remote management tools
</li></ul><div>Primary Skills 
SCCM, Active Directory, Desktop Support, Troubleshooting, ServiceNow, PowerShell, Windows Support</div>
</div>
Flexible work from home options available.</div>

Temp Experts

<div>IT Support Specialist 
Tampa, FL (In-Office) 
Direct Hire 
 
TempExperts is seeking an experienced, full-time IT Support Specialist on behalf of a well-established professional services firm in Tampa, FL. This Direct Hire position is ideal for a proactive, technology-focused, and customer service-oriented IT professional who enjoys providing hands-on support in a fast-paced, in-office environment. The IT Support Specialist will support attorneys and staff by ensuring firm technology systems operate efficiently and issues are resolved promptly. 
 

Position Overview: 
The IT Support Specialist serves as the primary point of contact for technology support requests, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a calm, professional, and service-oriented individual who takes ownership of support tickets and provides white-glove assistance to attorneys and staff. As a reliable in-office resource, the specialist plays a critical role in supporting daily operations and maintaining a high standard of service.
 

Essential Duties and Responsibilities:
<ul><li>Serve as the primary point of contact for all IT support requests (in-person and remote).
</li><li>Own and manage Tier 1 support tickets from intake through resolution.
</li><li>Troubleshoot and resolve Tier 2 issues, including:
<ul><li>Hardware and workstation setup and support
</li><li>Microsoft 365, Outlook, and Office applications
</li><li>User account management and permissions
</li><li>Basic networking and connectivity issues
</li></ul></li><li>Provide white-glove support to attorneys and staff in a fast-paced environment.
</li><li>Triage and escalate complex issues to senior IT resources when appropriate.
</li><li>Assist with onboarding and offboarding of employees, including device setup and access provisioning.
</li><li>Support conference room technology and day-to-day office IT needs.
</li><li>Maintain accurate documentation of issues, resolutions, and internal processes.
</li><li>Identify recurring technical issues and recommend process or system improvements.
</li></ul>
 
Required Knowledge, Skills, and Abilities
<ul><li>Minimum of 4&ndash;5+ years of hands-on IT support experience in a professional environment.
</li><li>Strong troubleshooting skills across hardware, software, and end-user issues.
</li><li>Experience supporting Microsoft 365 and Windows enterprise environments.
</li><li>Familiarity with structured helpdesk or ticketing systems.
</li><li>Working knowledge of basic networking concepts and infrastructure.
</li><li>Excellent communication skills with a strong customer service mindset.
</li><li>Ability to manage multiple priorities and respond quickly to user needs.
</li><li>Proven reliability, consistency, and professionalism in prior roles.
</li></ul>
 
Preferred Qualifications:
<ul><li>Associate&rsquo;s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
</li><li>Prior experience supporting users in a law firm or professional services environment.
</li><li>Familiarity with legal technology, document management systems, or common legal software applications.
</li></ul>
 
Perks &amp; Benefits:
<ul><li>Competitive compensation.
</li><li>Stable, full-time, in-office role.
</li><li>Professional and collaborative work environment.
</li><li>Opportunity to support attorneys and legal professionals.
</li><li>Exposure to legal technology and enterprise IT systems.
</li><li>Career growth potential within a professional services organization.
</li></ul>TempExperts is an Equal Opportunity Employer.</div>

WIBOW TECHNOLOGY

Job Title: IT Support Specialist Company: Wibow Technology LLC Location: Al Rayyan, QatarJob Summary: Wibow Technology LLC is seeking a skilled and customer-focused IT Support Specialist to join our team in Al Rayyan. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring optimal performance of hardware and software across the organization. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical information clearly to non-technical users.Key Responsibilities:<ul><li>Provide first-line technical support to end-users via phone, email, or in person</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment</li><li>Monitor system performance and ensure network security and efficiency</li><li>Manage user accounts, permissions, and access rights</li><li>Document technical issues, solutions, and procedures for future reference</li><li>Assist in IT projects, system upgrades, and deployments</li><li>Collaborate with other departments to support business operations</li><li>Maintain inventory of IT assets and ensure proper usage</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows and/or Linux operating systems</li><li>Familiarity with networking concepts (TCP/IP, DNS, DHCP)</li><li>Experience with troubleshooting hardware and software issues</li><li>Excellent communication and customer service skills</li><li>Ability to work independently and as part of a team</li><li>Strong organizational and time-management skills</li></ul>Preferred Qualifications:<ul><li>IT certifications such as CompTIA A+, Network+, or Microsoft certifications</li><li>Experience with help desk ticketing systems</li><li>Knowledge of cybersecurity best practices</li></ul>Benefits:<ul><li>Competitive salary</li><li>Health and wellness benefits</li><li>Professional development opportunities</li><li>Supportive and collaborative work environment</li></ul>How to Apply: Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and experience.الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

Wakty

IT Support Specialist Wakty LLC &ndash; Doha, QatarWakty LLC is seeking a skilled and customer-focused IT Support Specialist to join our growing team in Doha. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations across the organization.Key Responsibilities:<ul><li>Provide first-line technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults in a timely manner</li><li>Manage user accounts, permissions, and access rights</li><li>Monitor system performance and ensure security protocols are followed</li><li>Assist with IT projects, including system upgrades and deployments</li><li>Maintain documentation of issues, solutions, and IT procedures</li><li>Coordinate with external vendors when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows, Microsoft Office, and common business applications</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and handle multiple tasks efficiently</li><li>Certifications such as CompTIA A+, Network+, or similar are a plus</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional development opportunities</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

Rubatosis Technology Group

Job Title: IT Support Specialist / Technical Support EngineerJob SummaryRubatosis Technology Group is seeking a reliable and solution-oriented IT Support Specialist to join our growing team in Salalah. This role offers a stable career path, hands-on technical experience, and the opportunity to support modern IT systems across multiple business environments. If you enjoy troubleshooting, helping users, and working with evolving technologies, this is a strong opportunity to grow your IT career.Key Responsibilities<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot system, network, and application problems promptly</li><li>Respond to support requests via email, phone, or ticketing systems</li><li>Manage user accounts, permissions, and access controls</li><li>Perform routine system maintenance and updates</li><li>Support basic network infrastructure (LAN/Wi-Fi, routers, switches)</li><li>Document issues, solutions, and IT procedures</li><li>Assist in implementing security measures and data protection practices</li></ul>Requirements<ul><li>Proven experience as an IT Support Specialist, Help Desk Technician, or Technical Support Engineer</li><li>Strong knowledge of Windows operating systems and Microsoft Office tools</li><li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP)</li><li>Familiarity with hardware troubleshooting and system diagnostics</li><li>Experience with ticketing systems and remote support tools is an advantage</li><li>Good communication and problem-solving skills</li><li>Ability to manage multiple tasks and prioritize effectively</li></ul>Preferred Qualifications<ul><li>Diploma or degree in Information Technology, Computer Science, or related field</li><li>Certifications such as CompTIA A+, Network+, or similar are a plus</li><li>Experience supporting cloud-based tools or services</li><li>Knowledge of cybersecurity best practices</li></ul>Benefits<ul><li>Performance-based incentives</li><li>Career development and certification support</li><li>Supportive team environment</li><li>Stable, long-term employment opportunity</li></ul>About the CompanyRubatosis Technology Group is a technology-focused organization delivering IT support services, digital solutions, and infrastructure management to clients across various industries. We are committed to reliability, innovation, and continuous improvement in everything we do.Why Work With Us<ul><li>Opportunity to build hands-on technical expertise</li><li>Exposure to diverse IT systems and environments</li><li>Collaborative and professional work culture</li><li>Clear path for career growth and advancement</li></ul>How to ApplySubmit your CV to apply for this opportunity. Candidates with relevant experience and a proactive approach to IT support are encouraged to apply. Shortlisted applicants will be contacted for the next stage.Job Type: Full-timePay: RO8,400.000 - RO12,000.000 per yearWork Location: In person

3Cware LLC

IT Support Specialist 3Cware LLC &ndash; Doha, QatarPosition Summary: 3Cware LLC is seeking a skilled and customer-focused IT Support Specialist to join our team in Doha. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations across hardware, software, and network environments. This role requires strong problem-solving skills, excellent communication, and the ability to work in a fast-paced business environment.Key Responsibilities:<ul><li>Provide first and second-level technical support to end users via phone, email, and in person</li><li>Install, configure, and maintain computer systems, software applications, and peripherals</li><li>Troubleshoot hardware, software, and network issues in a timely manner</li><li>Manage user accounts, permissions, and access in Active Directory or similar systems</li><li>Monitor and maintain IT infrastructure including servers, workstations, and network devices</li><li>Support onboarding and offboarding of employees (setup, access, equipment)</li><li>Maintain documentation of IT procedures, issues, and resolutions</li><li>Ensure data security and compliance with company IT policies</li><li>Coordinate with vendors and service providers when required</li><li>Perform routine system updates, backups, and preventive maintenance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or Diploma in Information Technology, Computer Science, or related field</li><li>2&ndash;4 years of experience in IT support or helpdesk role</li><li>Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP)</li><li>Experience with troubleshooting hardware (PCs, printers, routers, etc.)</li><li>Familiarity with ticketing systems and IT service management practices</li><li>Good communication and customer service skills</li><li>Ability to work independently and manage multiple tasks</li><li>IT certifications (CompTIA A+, Network+, Microsoft) are a plus</li></ul>Preferred Skills:<ul><li>Experience with cloud platforms (Azure, Microsoft 365 admin center)</li><li>Basic knowledge of cybersecurity best practices</li><li>Experience in corporate or multi-site environments</li></ul>Work Location: Doha, Qatar Employment Type: Full-timePay: Up to QAR650,000.00 per yearWork Location: In person

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