it support specialist

United Arab Emirates University

Job Description
<br><br>
The IT Support Specialist will provide effective IT support assistance across all aspects of the support department and will provide feedback and support to the Unit Head ITSS. The position is responsible for coordinating the technical functions required to support UAEU’s Colleges and administrative units. The incumbent is responsible for ensuring and providing technical end-user support services to all departments of UAEU related to the operation of computer hardware and software. In consultation with the Unit Head, different Technical Support Teams, students, faculty, staff and third party, the person contributes to the efficient allocation of computer hardware and software resources, develops and maintains business applications, and ensures the reliability and sustainability of information and communication resources. Using effective communication, technical, and analytical skills, the IT Support Specialist manages projects, provides technical support including maintenance and upgrading of resources. In keeping with IT Division values and competencies, the individual develops and maintains positive working relationships with all contacts internal and external to DoIT Department. The position provides exposure and assistance to a broad range of IT-related projects and activities.
<br>Minimum Qualification
<br><br>
Acts as lead to providing technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment. Provides senior level of IT technical end-user support services, including: oFirst point of contact in all computer hardware and software problems and requests. oAnalyzes problems (both technical and operational) and arrives at workable solutions. oUpdates and maintains the related database. oAssists in capacity planning and acquisition of personal computers and other equipment. Analyzes, designs, develops, tests and implements personal computers, images, patches and maintenance activities. Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained. This includes printing management services, AD user administration, Ghosting and imaging servers, SCCM solution, Citrix, etc. Assist ITSS Unit Head in establishing procedures and policies related to assigned field. Negotiates with outside vendors on contract fulfillment, obligations and dispatches IT Services Mentors, coordinates and provides orientation and training to Technical Support team and helpdesk agents. Performing administrative support duties, as required, to meet specific operational objectives. Arrange processes for disposal and donation of older technology. Coordinates activities of external contractors completing installations of computers, printers and related peripherals. Assists in the support of administrative computer-based applications. Maintains inventory of computers and printers for Evergreen processes. Monitors and reports on compliance with contract terms and conditions. Distributes computers and printers according to assigned schedule. Talking to staff/clients through a series of actions, either face to face or remotely. Assist users in the procurement of IT hardware and software. Ensuring licensing for all software purchased is recorded and maintained. Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Undertaking small- to medium-sized IT projects as instructed by the ITSS Unit Head. Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service. Coordinates closely with the DoIT helpdesk. Other duties as assigned.
<br>Preferred Qualification
<br><br>
 Bachelor’s degree in IT related field  3-6 years’ experience in an IT support role
<br>Expected Skills
<br><br>
Excellent Communication Skills both verbal and written Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software Ability to systematically troubleshoot complex problems Familiarity with LAN network protocols and client-server business applications Good understanding of Microsoft Active Directory delegated domain administration. Strong documentation and report writing skills.
<br><br>
Close Date Kindly apply
<br>before the closing date.
<br><br>
30/09/2026

IT Support Specialist

GFS Home Loans

<div><p>At GFS Home Loans, technology keeps our business moving. As an IT Support Specialist, you'll be the first point of contact for employees across the country who need technical assistance. You'll help resolve day-to-day technology issues, support new employee onboarding, maintain company equipment, and ensure our team has the tools they need to succeed.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><p>
As our IT Support Specialist, you will:</p><h3 class="jobSectionHeader"><b>
End User Support</b></h3><ul><li>
Serve as the first point of contact for technical support requests via phone, email, Microsoft Teams, and the help desk ticketing system.</li><li>
Troubleshoot hardware, software, operating system, printer, and peripheral issues.</li><li>
Resolve password resets, account lockouts, and user access requests.</li><li>
Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.</li><li>
Provide remote support for employees working from branch offices and home offices across the country.</li></ul><h3 class="jobSectionHeader"><b>
Account &amp; Device Management</b></h3><ul><li>
Create, modify, and disable user accounts in Active Directory and Microsoft 365.</li><li>
Prepare, image, configure, and deploy laptops and desktop computers.</li><li>
Set up mobile devices, monitors, docking stations, printers, and other IT equipment.</li><li>
Assist with employee onboarding and offboarding by preparing technology and recovering company assets.</li><li>
Maintain accurate inventory records for company hardware and software licenses.</li></ul><h3 class="jobSectionHeader"><b>
Technical Operations</b></h3><ul><li>
Install and configure desktop applications and approved software.</li><li>
Perform routine system updates and workstation maintenance.</li><li>
Assist with basic network connectivity and VPN troubleshooting.</li><li>
Escalate complex issues to remote support while documenting all troubleshooting performed.</li><li>
Contribute to IT documentation and knowledge base articles.</li></ul><h3 class="jobSectionHeader"><b>
Customer Service</b></h3><ul><li>
Deliver exceptional customer service while meeting service level expectations.</li><li>
Communicate technical concepts clearly to non-technical users.</li><li>
Follow up with users to ensure issues are fully resolved.</li><li>
Identify recurring issues and recommend process improvements.</li></ul><h3 class="jobSectionHeader"><b>
Required</b></h3><ul><li>
High school diploma or equivalent.</li><li>
One year of customer service or technical support experience, or an equivalent combination of education and experience.</li><li>
Strong troubleshooting and analytical skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to prioritize multiple tasks in a fast-paced environment.</li><li>
Professional, patient, and service-oriented attitude.</li></ul><h3 class="jobSectionHeader"><b>
Preferred</b></h3><ul><li>
Associate's degree in Information Technology, Computer Science, or related field.</li><li>
CompTIA A+, Network+, or similar certification.</li><li>
Experience supporting Windows 10/11 environments.</li><li>
Working knowledge of Microsoft 365.</li><li>
Experience with Active Directory user management.</li><li>
Familiarity with help desk ticketing systems.</li><li>
Basic understanding of TCP/IP networking, Wi-Fi, and VPN connectivity.</li><li>
Experience providing remote desktop support.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Technical Skills</b></h2><p>
Experience with some or all of the following is preferred:</p><ul><li>
Microsoft Windows 10/11</li><li>
Microsoft 365</li><li>
Active Directory</li><li>
Microsoft Teams</li><li>
Outlook</li><li>
Remote support software</li><li>
VPN connectivity</li><li>
Desktop and laptop hardware</li><li>
Printers and multifunction devices</li><li>
Basic networking concepts</li><li>
Help desk ticketing systems</li></ul><p></p><h2 class="jobSectionHeader"><b>
What We're Looking For</b></h2><p>
The ideal candidate is someone who:</p><ul><li>
Enjoys helping people solve technology problems.</li><li>
Takes ownership of issues until they're resolved.</li><li>
Learns quickly and enjoys expanding their technical knowledge.</li><li>
Communicates professionally with employees at all levels of the organization.</li><li>
Thrives in a collaborative, team-oriented environment.</li><li>
Maintains confidentiality and professionalism when handling sensitive information.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Why Join GFS Home Loans?</b></h2><p>
At GFS Home Loans, technology plays a critical role in supporting our nationwide mortgage operations. Our IT team is valued as a business partner, not just a support function. You'll have the opportunity to work with modern technologies, develop new skills, and grow your career in an environment that encourages continuous learning and professional development.</p><p>
Whether you're looking to build a career in systems administration, cybersecurity, networking, or cloud technologies, this position provides an excellent foundation for long-term growth.</p><p></p><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li><b>
Salary:</b> $42,500 to $53,500 annually, depending on experience and qualifications</li><li>
Comprehensive medical, dental, and vision insurance</li><li>
401(k)
</li><li>Paid Time Off and company holidays</li><li>
Opportunities for career advancement within the IT department</li></ul></div>

Bill's Heating & A/C

<p><b>Job Overview</b></p><p>We are looking for a focused IT Support Specialist to join our large, fast-paced HVAC company. You will be the primary point person managing technology assets for our 180 field technicians, office staff, and managers. Your main mission is ensuring our team's mobile devices, tablets, and software accounts remain secure, updated, and fully operational.</p><p><b>Key Responsibilities</b></p><p>Device Lifecycle Management:</p><ul><li>Provision, configure, and deploy smartphones, tablets, and rugged field laptops.</li><li>Install protective cases, screen protectors, and vehicle mounting hardware.</li><li>Track hardware inventory and coordinate device repairs or replacements.</li></ul><p>Account &amp; Software Administration:</p><ul><li>Create, modify, and delete user accounts across internal software platforms.</li><li>Manage active software licenses and optimize subscription costs.</li><li>Reset passwords and troubleshoot login issues remotely.</li></ul><p>Mobile Device Management (MDM):</p><ul><li>Enroll all corporate-owned field devices into our MDM platform.</li><li>Push critical HVAC field application updates to remote users.</li><li>Enforce security profiles, remote-wipe lost devices, and monitor compliance.</li></ul><p>User Support &amp; Training:</p><ul><li>Provide technical support to 180 varied users via phone, email, or text.</li><li>Walk non-technical field staff through basic hardware troubleshooting steps.</li><li>Build simple &quot;How-To&quot; quick guides for company apps and devices.</li></ul><p><b>Qualifications</b></p><p>Experience: 5+ years of IT support, Help Desk, or mobile asset management experience.</p><p>Technical Skills:</p><ul><li>Strong familiarity with iOS (iPads/iPhones) and Android deployment.</li><li>Hands-on experience with MDM software (e.g., Miradore, Microsoft Intune, Jamf).</li><li>Experience managing users in Google Workspace, Microsoft 365, or specialized dispatch/HVAC software (e.g., ServiceTitan, FieldEdge) is highly preferred.</li><li>Familiarity with CRM software, including ServiceTitan, preferred.</li></ul><p>Soft Skills:</p><ul><li>High patience for helping remote workers with varying tech skill levels.</li><li>Sharp organizational skills to track 200+ physical technology assets.</li><li>Clear, jargon-free communication skills over the phone.</li></ul><p>Pay: $25.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

University of Doha for Science & Technology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 <br/>
 <br/>
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree required in IT or related field
  </li>
  <li>
   Minimum 5 years of relevant experience in IT or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language:
  <br/>
  <br/>
 </strong>
 Fluency in written and spoken English language required
 <br/>
 <br/>
 Fluency in written and spoken Arabic is preferred
</div>


Sentinel

<div>Responsibilities:
<div></div><p>
We are seeking an IT Support Specialist to join our client&rsquo;s team in Fort Collins, CO. This contract-to-hire opportunity is ideal for a technology professional with 2-3 years of experience who enjoys providing exceptional customer service, troubleshooting technical issues, and supporting both daily operations and project initiatives.</p><p></p><p><br>
In this role, you will provide day-to-day technical support for end users by resolving incidents and service requests while also contributing to IT projects that support business objectives. Success in this position requires strong communication skills, adaptability, problem-solving abilities, and a customer-focused mindset.</p>
Qualifications:
<ul><li>Provide day-to-day IT support by managing and resolving incidents, requests, and technical issues.</li><li>
Troubleshoot hardware, software, network, and system-related problems.</li><li>
Support end users through effective communication and professional customer service.</li><li>
Participate in assigned IT projects, including implementation, upgrades, and maintenance activities.</li><li>
Document issues, resolutions, and support activities in accordance with team procedures.</li><li>
Collaborate with internal teams to ensure timely resolution of technical challenges.</li><li>
Maintain and support Microsoft, Cisco, Azure, and Azure Fabric environments.</li><li>
Participate in an on-call support rotation to address after-hours technical needs.</li><li>
Continuously identify opportunities for process improvement and operational efficiency.</li></ul><p></p><p><b><br>
Required</b></p><ul><li>
2-3 years of IT support, help desk, desktop support, or related experience.</li><li>
Experience supporting Microsoft technologies and environments.</li><li>
Exposure to Cisco networking technologies.</li><li>
Working knowledge of Microsoft Azure and Azure Fabric.</li><li>
Strong technical troubleshooting and problem-solving abilities.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to adapt in a fast-paced environment and manage multiple priorities.</li><li>
Strong customer service and professional relationship-building skills.</li><li><b>
Legally authorized to work in the US without sponsorship
</b></li><li>Must demonstrate a &ldquo;can-do&rdquo; attitude</li></ul><p><b><br>
</b></p><p><b>Preferred</b></p><ul><li>
Experience working in a hybrid infrastructure environment.</li><li>
Exposure to project-based IT work in addition to operational support.</li><li>
Experience participating in an on-call support rotation.</li></ul><p></p><p><br>
We focus on candidates that display our &ldquo;ACE&rdquo; factor &ndash; Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.</p><p></p><p><b><br>
Compensation Range:
</b></p><p>$24-28 an hour</p><p></p><p><b><br>
What you get:</b></p><p>
We offer weekly competitive pay, medical, dental, vision, 401K and more.</p>
Overview:
<p><b>
MOTIVATED&hellip;..make IT happen!</b></p><div></div><div><b><i><br>
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!</i></b></div><div></div><div><b><br>
About Us:
</b></div><div><b>Sentinel</b> delivers solutions that can efficiently address a range of IT needs &ndash; from security, to communications, to systems &amp; networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today&rsquo;s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.</div><div><br>
</div><div>If you are MOTIVATED&hellip; you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!</div><div><br>
</div><div>If you share our passion about what technology can do and want to be part of a top workplace environment &ndash; we&rsquo;d like to have you join our team. Learn more at www.sentinel.com/careers.</div><p><br>
</p><p>As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.</p><p></p><div><br>
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.</div><p></p><p><br>
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.</p><div></div><div><br>
The &ldquo;Know Your Rights&rdquo; Poster is available here</div><div></div><div><br>
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div></div><div><br>
Sentinel EEO Policy Statement is available here.</div><div></div><div><br>
https://www.sentinel.com/about/diversity</div><div></div><div><br>
JFNDNP</div></div><div></div>

Chartwell Law

<div>Description:
<p>
This IT Support Specialist provides first-level technical support to employees by responding to phone and email requests, troubleshooting basic computer, application, and access issues, and documenting incidents in help desk systems. The role includes installing or upgrading software and devices, resetting passwords, and escalating complex problems as needed while ensuring timely and high-quality service. This is a hybrid role in our Atlanta office location.</p><p><b>
Primary Job Duties:</b></p><ul><li>
Respond to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues</li><li>
Advise users on the methods, steps and actions taken to resolve and avoid future issues and provides documentation as needed</li><li>
Document incidents using help desk systems and tools</li><li>
Follow-up with employees to ensure issues are resolved</li><li>
Support installs or upgrades of software or devices, set up user profiles or reset passwords</li><li>
Ecalate problems to appropriate levels to achieve issue resolution, if needed</li><li>
Fulfills all service level standards for response time and quality</li><li>
Participate in an on-call rotation</li><li>
Travel to firm offices required</li></ul><p><b>
Key Competencies:</b></p><ul><li>
Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.</li><li>
Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.</li><li>
Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.</li><li>
Planning &amp; Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.</li></ul><p></p><p><b><br>
Other Duties</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>
This position may be designated as remote, hybrid, or fully in-office, depending on the needs of the role, office location, and Firm requirements.</p>
Requirements:
<ul><li>2+ years of experience working in a help desk environment</li><li>
Flexibility to work a variety of shifts with minimal notice as needed</li><li>
Excellent oral communication and customer service skills</li><li>
Detail oriented in order to keep detailed notes on tickets</li><li>
Highly organized to keep help desk tickets in order</li><li>
Ability to diagnose and resolve basic computer technical issues</li><li>
Experience with Microsoft O365, NinjaOne, Zoho Desk, and Citrix Terminal Servers is a plus</li></ul><p></p><p><br>
#LI-Hybrid</p></div>

MC Consultants, Inc.

<p><b>Senior IT Support Specialist:</b></p><p>MC Consultants, Inc. is searching for a Senior IT Support Specialist to join our dynamic team. Helpdesk-first IT with additional responsibilities in asset management, onboarding training, and junior systems administration tasks.</p><p><b>About Us:</b><br/>Specializing in construction forensics for over 36 years, MC Consultants provides top-tier national expert witness and litigation support. We are committed to being our client&rsquo;s &quot;<i>ONE Company for all your consulting needs.</i>&quot;</p><p>At MC Consultants, we foster a culture of teamwork, innovation, and excellence. We value diversity and inclusion and are dedicated to creating an environment where all employees feel respected and valued. As a leading firm in construction forensics, we offer exciting opportunities for professional growth and development.</p><p><b>Job Summary:</b><br/>Reporting to the IT Operations Manager, the Senior IT Support Specialist role provides front-line IT support with a strong emphasis on end-user experience and operational consistency. This role serves as a key point of contact for staff, ensuring smooth day-to-day technology operations. This role provides technical assistance to all staff nationwide with on-site presence in Orlando, Florida (Altamonte Springs). Responsibilities also include managing our IT assets, provisioning equipment for new hires, and delivering staff training sessions that add measurable value.</p><p>The Senior IT Support Specialist is expected to be highly organized, people-oriented, and capable of managing multiple priorities in a fast-growing company, focusing on helpdesk services, customer satisfaction, and process improvements.</p><p><b>Roles &amp; Responsibilities:</b></p><p>&middot; Provide frontline IT support while leveraging advanced technical skills to resolve escalated or more complex issues directly.</p><p>&middot; Onboarding &amp; offboarding: prepare, deploy, and train staff on company hardware, applications, and IT best practices.</p><p>&middot; Deploy and maintain devices and peripherals; manage shipping, receiving, and IT inventory lifecycle.</p><p>&middot; Maintain accurate IT asset inventory and technical documentation for systems and processes.</p><p>&middot; Administer and troubleshoot Microsoft Windows, Microsoft 365, VOIP, conferencing systems, and related enterprise tools.</p><p>&middot; Create, manage, and maintain user accounts, security groups, and policies (Entra / Azure AD).</p><p>&middot; Create and follow IT documentation for onboarding, hardware deployment, and support procedures.</p><p>&middot; Host and support training initiatives with new-hires, including KnowBe4 and other staff-facing IT awareness programs.</p><p>&middot; Collaborate with IT leadership to identify opportunities for workflow improvements and enhanced staff experience.</p><p>&middot; Serve as the hands-on IT presence for the East Region, including hardware setup and on-site troubleshooting.</p><p>&middot; Create, interpret, and present operational reports to support decision-making.</p><p>&middot; Other duties assigned as necessary.</p><p><b>Technologies Summary: </b></p><p>&middot; <b>Microsoft 365 Suite: </b>Outlook, Teams, SharePoint, OneDrive, Intune/Autopilot, Entra ID, Single Sign-On, and Microsoft Defender.</p><p>&middot; <b>Security &amp; Compliance Tools:</b> KnowBe4 Security Awareness Training, CodeTwo Email Signatures, HackerGuardian, Veritas.</p><p>&middot; <b>Infrastructure &amp; Virtualization:</b> Azure Virtual Machines and Microsoft Exchange. Hyper-V experience is a plus.</p><p>&middot; <b>Networking &amp; Security:</b> Fortinet firewalls, Dell, Cisco &amp; Ubiquiti networking gear, LAN/WAN, routing, switching, VPN, SSL/IPSec.</p><p>&middot; <b>Identity &amp; Directory Services:</b> Entra ID/Azure AD, Intune Group Policy.</p><p>&middot; <b>Collaboration &amp; Business Apps:</b> Zoom PBX, Egnyte, Sage, Intuit, ACT CRM, BQE Core.</p><p>&middot; <b>Cloud &amp; Emerging Tech:</b> BI/data platforms, construction/litigation tools, imaging systems, drones.</p><p><b>Qualifications:</b></p><p>&middot; 1-3 years of IT support or equivalent customer-facing technical role.</p><p>&middot; Strong technical knowledge of Azure, Intune, and Exchange.</p><p>&middot; Solid understanding of networking fundamentals (LAN/WAN, VPNs, firewalls, routing/switching).</p><p>&middot; Excellent interpersonal, communication, organizational, written and verbal communication skills.</p><p>&middot; Proficient with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).</p><p>&middot; Excellent problem-solving skills with the ability to work independently and handle escalated technical challenges.</p><p>&middot; Ability to troubleshoot and resolve issues with organizational technologies.</p><p>&middot; Experience coordinating with external vendors for services.</p><p>&middot; Highly organized with attention to detail; able to balance multiple priorities in a fast-paced environment.</p><p><b>Compensation &amp; Benefits</b></p><p>&middot; Compensation Range: ~$25&ndash;$31 an hour (based on experience, training, and certifications).</p><p>&middot; Comprehensive benefits package including medical, dental, vision, 401k, PTO, and professional development.</p><p><b>Standard business hours:</b> Monday - Friday, 8:00AM - 5:00PM.</p><p><b>On-site required:</b> Orlando (Altamonte) office with occasional travel to satellite offices. Hybrid work schedule.</p><p><b>Physical Requirements: </b>Ability to lift and maneuver objects up to 50 lbs. Assist staff with workstation setups, cabling, and equipment relocations.</p><p>Job Type: Full-time</p><p>Pay: $25.00 - $31.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>Associate (Required)</li></ul><p>Work Location: In person</p>

Senior IT Support Specialist

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Senior IT Support Specialist