it support specialist

Atlas Copco

<div><div><div><div><div><h1 class="jobSectionHeader"><b>IT Support Specialist
</b></h1></div></div></div></div><div><div><div><div>Functional area: Information Technology
</div></div></div></div><div><div><div><div>Location: Egypt
</div></div></div></div><div><div><div><div>City: Cairo
</div></div></div></div><div><div><div><div>Company name: Atlas Copco Equipment Egypt S.A.E.
</div></div></div></div><div><div><div><div>Date of posting: Oct 12, 2025<br>
</div></div></div></div><p></p><div><div><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.</p>
<p><b>Join us on our journey for a better tomorrow.</b></p><br>
<p></p>
<p><b>
Mission:</b></p>
<p> To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
</p><p>Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge</p><br>
<p></p>
<p>You will report to the MENA IT Team Leader.</p><br>
<p><br>
<b>To succeed, you will need</b></p>
<ul><li><b>Responsibilities</b>
<ul><li>To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications</li>
<li>Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly</li>
<li>Act on incidents which are approaching or have reached the point of breaching our service level agreements</li>
<li>Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.</li>
<li>Hands-on practice on Microsoft Power platform services including Power automate and power app</li>
<li>Microsoft SharePoint online administration (Intermediate level)</li>
<li>Mobile devices support including the mobile device management</li>
<li>Provide hands on support to our specialist team with server, network, and telephony infrastructure</li>
<li>Maintain Asset Management database in ServiceNow with accurate records of IT assets</li>
<li>Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition</li>
<li>Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency</li>
<li>To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way</li>
<li>Manage vendor relationships to ensure timely delivery and quality of service</li>
<li>Communicate effectively with stakeholders to ensure alignment of IT services with business objectives</li>
<li>Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.</li>
<li>Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion</li>
<li>Working location is Cairo, Egypt</li><br>
</ul></li></ul><p></p><ul><li><b>Skill / Experience requirements</b>
<ul><li>Minimum of 02 years&rsquo; experience in similar role
</li><li>Customer focused and business oriented</li>
<li>You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously</li>
<li>Effective communication and interpersonal skill</li>
<li>Analytical and enjoy solving problems in a complex environment</li>
<li>Willing to research, learn and find solutions and can quickly understand new technology and processes</li>
<li>Strong knowledge of computer hardware, software, and network systems.</li>
<li>Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)</li>
<li>Mobile devices management and support</li>
<li>Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint</li>
<li>Experience with vendor management and project participation is a plus</li>
<li>Experience working in a global or multi-site environment</li><br>
</ul></li></ul><p></p><ul><li><b>Knowledge / Educational requirements</b>
<ul><li>University degree or equivalent competence gained through experience</li>
<li>Fluency in English &amp; Arabic (Speaking and writing).</li>
<li>ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable</li>
<li>Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus</li><br>
</ul></li></ul><p></p><p><b>Diverse by nature and inclusive by choice</b><br>
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.</p></div></div></div></div></div><p></p>

IT Support Specialist

AC House company

<p><b>Position Overview</b></p><p>We are looking for a skilled and proactive IT Specialist to manage and support all information technology systems within our furniture and mattress production factory in Sabhan Area. The ideal candidate must have hands-on experience with ERP systems, particularly Odoo, and will be responsible for ensuring the smooth operation, maintenance, and security of all IT infrastructure. This role provides technical support to all departments, ensures optimal system performance, and assists in the digital transformation of the factory&rsquo;s operations.</p><p><b>Key Responsibilities</b></p><ul><li>Administer, monitor, and maintain the ERP system (Odoo) to ensure efficient workflow across departments.</li><li>Provide technical support and troubleshooting for all hardware, software, and network issues within the factory.</li><li>Configure and update user accounts, access rights, and security permissions within Odoo and other systems.</li><li>Collaborate with department heads to identify system requirements and improve process efficiency through automation.</li><li>Perform regular data backups, system updates, and preventive maintenance to ensure data integrity and system reliability.</li><li>Manage and maintain servers, printers, internet connectivity, and local networks (LAN/Wi-Fi).</li><li>Coordinate with ERP vendors or external consultants when system customization or upgrades are required.</li><li>Document IT procedures, system configurations, and user manuals for internal use.</li><li>Ensure cybersecurity measures are in place, including antivirus protection, firewalls, and data protection practices.</li><li>Support production, inventory, and sales teams with system-related queries and training as needed.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 3&ndash;5 years of IT experience, preferably in a manufacturing or industrial environment.</li><li>Proven knowledge and practical experience with ERP systems &ndash; Odoo experience is mandatory.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good knowledge of network systems, servers, and data security protocols.</li><li>Excellent communication and teamwork skills to support non-technical users.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluent in English (Arabic is an advantage).</li></ul><p><b>Preferred Attributes:</b></p><ul><li>Experience in integrating ERP systems with production and inventory modules.</li><li>Familiarity with database management (PostgreSQL preferred for Odoo).</li><li>Strong organizational skills, initiative, and attention to detail.</li><li>Service-oriented mindset with a proactive approach to problem-solving.</li></ul><p>Job Type: Full-time</p><p>Pay: KD350.000 - KD500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have previous experience with ERP implementation and managing?</li><li>Do you have experience with Odoo installation, configuration and customization?</li></ul>

TECEZE

<div>
 <p>
  <strong>
   Title: IT Support Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Cairo, Egypt
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duration:
  </strong>
  12 Months - extendable
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SOW:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.
  </li>
  <li>
   High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
  </li>
  <li>
   Ability to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.
  </li>
  <li>
   Capable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.
  </li>
  <li>
   Network understanding &amp; troubleshooting skills.
  </li>
  <li>
   Experience in usage of SCCM/Ivanti/Intune for deployments and installations.
  </li>
  <li>
   Experience in OS installation, handling OS related issues and troubleshooting of issues.
  </li>
  <li>
   Experience in patches and package installation &amp; troubleshooting.
  </li>
  <li>
   Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance &amp; management of Non Network devices such as CCTV Camera, humidity sensors.
  </li>
  <li>
   Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches &amp; feature packs etc.
  </li>
  <li>
   Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.
  </li>
  <li>
   Ability to trouble shoot printer issues and file restorations etc.
  </li>
  <li>
   Customer service focused; ability to manage key stakeholders in positive, poised and effective manner.
  </li>
  <li>
   Proven experience effectively communicating issues/challenges and solutions to the business.
  </li>
  <li>
   Strong understanding and demonstrated experience working within the Managed Service Operation.
  </li>
  <li>
   Excellent English communication skills, both written and oral and analytical skills.
  </li>
  <li>
   Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
  </li>
  <li>
   Should have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.
  </li>
  <li>
   Housekeeping activities such as space reclamation, profiles archiving
  </li>
 </ul>
 <p>
 </p>
</div>


Panthalassa

<div><p><b>About the Company</b></p>
<p>
We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.</p>
<p>
The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.</p>
<p><b>
About the Job</b></p>
<p>
We're looking for an <b>IT Support Specialist</b> to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.</p>
<p>
This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.</p>
<p>
This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a &quot;no task is too small&quot; attitude.</p>
<p>
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li>Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.</li>
<li>Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.</li>
<li>Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.</li>
<li>Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.</li>
<li>Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.</li>
<li>Manage inventory and storage of technology peripherals and equipment.</li>
<li>Participate in office build-outs and capital projects, including setting up new equipment and physical technology.</li>
<li>Model strong customer service principles while solving problems in a technical, detail-oriented way.</li>
<li>Contribute to building scalable systems and processes to enable our help desk function.</li>
</ul>
<p><b>Growth Opportunities</b></p>
<p>
This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:</p>
<ul>
<li>Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.</li>
<li>Automate IT workflows through scripting or building in-house tools.</li>
<li>Help architect and implement our zero trust cybersecurity framework.</li>
<li>Collaborate with the IT Manager on longer-term corporate technology strategy.</li>
<li>Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).</li>
<li>Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.</li>
<li>Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).</li>
<li>Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).</li>
<li>Excellent communication and customer service skills; you enjoy working directly with people to solve problems.</li>
<li>A process-oriented mindset, with attention to detail in documentation.</li>
<li>Ability to be flexible and adaptive in a fast-growing, evolving environment.</li>
<li>Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).</li>
<li>Familiarity with scripting languages (Python, PowerShell, Bash).</li>
<li>Exposure to zero trust security models and modern identity/device management.</li>
</ul>
<p>The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.</p>
<p><b>
Why Join Us?</b></p>
<p>
At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.</p>
<p><b>
Compensation and Benefits</b></p>
<p>
If hired for this full-time role, you will receive:</p>
<ul>
<li>Cash compensation of $75,000 - $95,000</li>
<li>Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.</li>
<li>A benefits package that helps you take care of yourself and your family, including:
<ul><li>Flexible paid time off</li>
<li>Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)</li>
<li>Dental insurance (the company pays 33% for full time employees and 100% for their partners and dependents)</li>
<li>Vision insurance (the company pays 100% for full time employees, their partners, and dependents)</li>
<li>Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)</li>
<li>Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA</li>
</ul></li><li>Relocation assistance to facilitate your move to Portland (if needed).</li>
</ul>
<p><b>Location</b></p>
<p>
This is an on-site position. Our offices, lab, and shop are located in <b>Portland, Oregon.</b></p></div>

TeamLogic IT

<div><b>Benefits:</b><br>
<ul><li>401(k)</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Profit sharing</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul><br>
<b>About Us</b><br>
We are a rapidly growing Managed Service Provider (MSP) serving clients across Silicon Valley and beyond. Our team supports business customers with their IT infrastructure, cybersecurity, cloud services, and daily technical operations. We are committed to excellence, accountability, and delivering a superior client experience.<br>
We&rsquo;re looking for a motivated, intelligent, and reliable IT professional who may not have years of experience, but has the drive, aptitude, and customer service mindset to grow into a key technical role on our team.<br>
<b>Who This Role Is Perfect For</b>
<br>
<ul><li>Someone early in their IT career looking for real-world experience and mentorship.</li>
<li>A strong communicator with natural phone presence and customer service skills.</li>
<li>A self-starter who takes initiative, follows through on tasks, and can work independently.</li>
<li>Someone who is genuinely curious about technology and wants to build a long-term IT career.</li>
<li>A person who is organized, trustworthy, and takes pride in their work.</li>
</ul><b>Key Responsibilities</b><br>
<ul>
<li>Serve as the first point of contact for client support requests (primarily via phone and ticketing system).</li>
<li>Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration.</li>
<li>Document all work clearly and thoroughly within the ticketing system.</li>
<li>Escalate issues as needed with complete and accurate documentation.</li>
<li>Provide an exceptional customer service experience at every interaction.</li>
<li>Proactively follow up on open issues to ensure timely resolution.</li>
<li>Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.</li>
</ul><b>Required Skills &amp; Attributes</b><br>
<ul>
<li>Excellent verbal communication and active listening skills.</li>
<li>Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step.</li>
<li>High degree of personal accountability and integrity.</li>
<li>Ability to manage time effectively and remain productive without constant supervision.</li>
<li>Comfortable working remotely in a focused and professional environment.</li>
<li>Willingness to learn new technologies and follow established processes.</li>
</ul><b>Preferred (but Not Required) Experience</b><br>
<ul>
<li>Previous experience in a help desk, call center, or customer support role.</li>
<li>Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts.</li>
<li>Familiarity with ticketing systems or remote management tools.</li>
<li>CompTIA A+, Network+, or similar certifications (or actively pursuing).</li>
</ul><b>What We Offer</b><br>
<ul>
<li>Competitive entry-level compensation with growth potential.</li>
<li>Professional development and mentorship from senior engineers.</li>
<li>Exposure to a wide range of technologies, clients, and real-world IT challenges.</li>
<li>A supportive team culture built on trust, communication, and performance.</li>
<li>Opportunity for advancement into Level 2 support, systems administration, or cybersecurity roles based on performance and initiative.</li>
</ul><b>Work Environment</b><br>
<ul>
<li><b>Remote role &ndash; must be located within the United States.</b></li>
<li>Standard business hours with occasional flexibility needed for client emergencies.</li>
<li>Quiet, professional home office environment with reliable high-speed internet required.</li>
</ul><b>How to Stand Out</b><br>
In your application or introductory email, briefly describe a time you solved a technology-related problem (personal or professional), how you approached it, and what you learned from the experience.<br>
<p>This is a remote position.</p></div>

Noventiq WLL

<p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Provide first-line support for desktops, laptops, and mobile devices.</li><li>Install, configure, and troubleshoot operating systems (Windows/macOS) and standard applications.</li><li>Troubleshoot issues related to Microsoft 365, Teams, Outlook, and Office applications.</li><li>Support users in accessing shared drives, email, VPN, and network resources.</li><li>Troubleshoot printer and scanner connectivity and driver issues.</li><li>Maintain and update inventory of IT assets and user equipment.</li><li>Support users with Wi-Fi, LAN, and VPN connectivity issues.</li><li>Escalate complex network issues to the network team when required.</li><li>Log all incidents and service requests in the ticketing/helpdesk system.</li><li>Track, update, and close tickets in accordance with defined SLAs.</li><li>Maintain clear documentation of common issues, resolutions, and procedures.</li><li>Escalate unresolved or complex issues to L2 / senior engineers.</li><li>Coordinate with vendors for warranty or hardware replacement when needed.</li><li>Communicate effectively with users to provide timely updates on issue resolution.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>B.Sc. / Engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification</li></ul><p><b>Skills</b></p><ul><li>Familiarity with End user support and day to day incidents management.</li><li>Experience in managing MS 365 portal and configuration.</li><li>Experience in handling on-premises applications and IT Infrastructure.</li><li>Excellent oral &amp; written communication skill &ndash; English (mandatory), Arabic (preferred).</li><li>Excellent documentation skills</li></ul><p><b>Work Experience Requirements</b></p><ul><li>Overall 2+ years of experience in IT end-user support or helpdesk role.</li><li>Hands on experience with installing and configuring Windows OS.</li><li>Troubleshooting Windows 10/11 OS and Microsoft 365 applications issues.</li></ul><p>Job Type: Full-time</p>

DM Clinical Research

<div><p>The <b>IT Support Specialist I</b> is to provide help to level one issue, as well as knowledge on technology to train staff.<br>
You will also be responsible for assisting and providing support for technical issues.<br>
<br>
<b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul><p><b><br>
KNOWLEDGE &amp; EXPERIENCE</b><br>
<br>
<b>Education:</b></p><ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul><p><b><br>
Experience:</b></p><ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul><p><b><br>
Credentials:</b></p><ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul><p><b><br>
Knowledge and Skills:</b></p><ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div><p></p>

IT Support Specialist I

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