it support specialist

Solar Landscape

<div><div><b>About Us</b></div><div>
</div><div>
Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today &mdash; we&rsquo;re changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power &mdash; delivering megawatts of generation in months, not years, and powering America&rsquo;s energy and future right where it&rsquo;s needed most. By turning rooftops into local power plants, we&rsquo;re reshaping how &mdash; and how fast &mdash; energy gets built in the U.S.</div><div></div><div><br>
Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy&rsquo;s Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America.</div><div></div><div><br>
Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide.</div><div></div><div><br>
We move fast, solve hard problems, and take our work seriously &mdash; but never ourselves. We value clear thinking, accountability, and execution. At the same time, we&rsquo;re collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other &mdash; whether that&rsquo;s troubleshooting a system design or catching up over lunch.</div><div></div><div><br>
If you&rsquo;re looking to do meaningful work in a high-performance environment &mdash; and be part of the team reshaping how energy gets built in the U.S. &mdash; we&rsquo;d love to meet you.</div><div></div><div><b><br>
About The Role</b></div><div></div><div><p><br>
The job of the IT Support Specialist &ndash; Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry.</p>
<p>
The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment.</p>
</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><p>
Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions.</p>
<p><b>
Diagnosing and resolving issues related to:</b></p>
<ul>
<li>Windows and Mac computers</li>
<li>Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc.</li>
<li>Printers and peripheral devices</li>
<li>Mobile device management platforms such as Jamf and Microsoft Intune</li>
<li>Creation, management, and resolution of support requests while ensuring proper documentation</li>
</ul>
<p><b>Assist with user account management, including:</b></p>
<ul>
<li>Password management, multifactor authentication, and SSO</li>
<li>User onboarding and offboarding, as well as documentation and improvements for these processes</li>
<li>Access to distribution lists, shared inboxes, application access, and licensing</li>
<li>Configuration and management of laptops, tablets, and mobile devices</li>
<li>Recording IT assets like devices, equipment, and peripherals</li>
<li>Compliance with organizational security policies, including alerting others to possible security incidents</li>
<li>On call rotation for tickets and technical issues</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul><li><b>Organizational Skills</b>
<ul><li>Ability to manage multiple support requests and prioritize tasks effectively</li>
</ul></li></ul><ul><li><b>Communication</b>
<ul><li>Strong written and verbal communication skills and ability to explain technical concepts to non-technical users</li>
</ul></li></ul><ul><li><b>Attention to Detail</b>
<ul><li>Ability to accurately document issues, solutions, and technical processes</li>
<li>Ability to ensure issues are addressed in both the long and short term</li>
</ul></li></ul><ul><li><b>Problem-Solving</b>
<ul><li>Ability to diagnose technical issues and implement effective solutions in a timely manner</li>
</ul></li></ul><ul><li><b>Teamwork</b>
<ul><li>Ability to collaborate with other IT team members and departments</li>
<li>Strong stakeholder management skills</li>
</ul></li></ul><ul><li><b>Knowledge</b>
<ul><li>Understanding IT support processes, device management, and security best practices</li>
</ul></li></ul><ul><li><b>Travel Requirement</b>
<ul><li>5-10% of travel required to offices in other cities as needed (IL, MD)</li>
<li>Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week.
</li></ul></li></ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li><b>Education</b>
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field, or equivalent work experience</li>
</ul></li></ul><ul><li><b>Experience</b>
<ul><li>Experience in IT support, help desk, or technical support role.</li>
<li>Microsoft Intune / endpoint management</li>
<li>Remote support tools</li>
<li>Experience with endpoint security tools. (Defender, or other related antivirus tools.)</li>
<li>Windows 11 troubleshooting</li>
<li>Basic networking troubleshooting</li>
<li>Microsoft 365 administration</li>
<li>Ticketing systems (ServiceNow, Jira, Zendesk)</li>
</ul></li><li><b>Certifications preferred but not required</b>
<ul><li>CompTIA A+</li>
<li>Network +</li>
</ul></li></ul></div><div>Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.</div><div><b>
Benefits and Perks</b></div><div>
</div><div>
We offer competitive compensation and benefits designed to support you inside and outside of work:</div><div>
</div><ul><li> Training / Professional development opportunities
</li><li> 401(k) with 4% company match</li><li> Summer Fridays</li><li> Flexible remote/hybrid work options</li><li> Paid parental leave</li><li> Team lunches, events, and stocked kitchens</li><li> Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore</li><li> Medical, dental, and vision coverage</li><li> Company-paid life and long-term disability insurance</li></ul><div></div><p><br>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Support Specialist

LIBERTY SERVICE PARTNERS

<div><div><p><b>IT Support Specialist &ndash; On-Site (Dallas, TX)</b></p>
<p>We&rsquo;re seeking a high-potential IT Support Specialist to join our Dallas-based team. This role is ideal for someone who combines strong technical aptitude with excellent communication skills, and who is eager to grow their career in a fast-paced, service-oriented environment. You&rsquo;ll serve as a key partner to the business, delivering responsive, high-quality support while continuously improving the end-user experience.</p>
<p><b>What You&rsquo;ll Do:</b></p>
<ul><li>Act as the primary point of contact for IT support, delivering timely and professional assistance across multiple channels</li>
<li>Diagnose and resolve a wide range of technical issues, primarily within the Microsoft 365 ecosystem</li>
<li>Manage and prioritize support requests through Jira Service Management, ensuring a high standard of service delivery</li>
<li>Support core business applications, including ServiceTitan and Housecall Pro</li>
<li>Partner with internal teams to escalate and resolve more complex technical challenges</li>
<li>Contribute to ongoing process improvements, documentation, and overall help desk efficiency</li>
</ul>
<p><b>What You Bring:</b></p>
<ul><li>2&ndash;4+ years of experience in a help desk or IT support environment</li>
<li>Strong problem-solving skills with the ability to learn quickly and adapt in a dynamic setting</li>
<li>Polished communication skills, with the ability to translate technical concepts for non-technical users</li>
<li>A proactive, growth-oriented mindset with a genuine interest in developing technical expertise</li>
<li>Experience with Microsoft 365, Jira Service Management, and similar platforms preferred</li>
<li>Relevant certifications (e.g., Microsoft, CCNA) are a plus</li>
</ul>
<p><i>Liberty Service Partners is an Equal Opportunity Employer. All candidates must successfully complete a background check upon hire.</i></p></div></div>

Kuwait Computer Services

<p>A well established Engineering Services/Testing,<br/>Inspection &amp; Certification Company in Kuwait is<br/>looking for a IT Support Specialist.</p><p><b>Qualifications &amp; Requirements:</b></p><p><b>VISA</b>: Article 18 (Transferable only) WITH VALID CIVIL ID.</p><p><b>Job Description:</b></p><p>Key Responsibilities:</p><ul><li>User Support.</li><li>System Maintenance.</li><li>Software &amp; Hardware Setup.</li><li>Network Support.</li><li>Printer set up and Maintenance.</li><li>Documentation.</li><li>Security Support.</li><li>Training &amp; Assistance.</li><li>Vendor Coordination.</li><li>Software Installation.</li><li>System Back Ups &amp; Recovery.</li><li>IT Inventory Management.</li></ul><p><b>Skills</b></p><p><b>Qualifications &amp; Requirements.</b></p><p><b>Education</b>: Bachelor's degree in Computer Science Eng., IT, or BCA a related field, or equivalent practical experience.</p><p><b>Experience</b>:</p><p>2 to 3 years of hands on experience in IT support or a similar technical role,preferably in a company environment.</p><p><b>Technical Skills:</b></p><ul><li>Proficient in troubleshooting hardware, operating systems &amp; office software.</li><li>Familiarity with ticketing systems.</li><li>Basic knowledge of HR/ACC systems.</li><li>Experience with setting up and troubleshooting all kinds of printers.</li><li>Experience with setting up and troubleshooting networking equipment(routers, switches, Wi-Fi)</li><li>Experience with back up solutions and disaster recovery planning.</li><li>Understanding of cybersecurity principles, firewalls, and anti-virus software.</li></ul><p><b>Soft Skills</b></p><ul><li>Problem-solving abilities; and attention to detail.</li><li>Communication and interpersonal skills; ability to explain technical issues to non-technical users.</li><li>Ability to prioritize tasks and work effectively under pressure.</li><li>Strong customer service orientation &amp; patience.</li><li>English ,Arabic Optional.</li></ul><p><b>Technology</b>: Office 365 Email &amp; Admin, Windows Desktop &amp; Server OS, Knowlegde on Firewalls, Switches &amp; Routers Knowledge. Server Hardware.</p><p><b>Work Details:</b> Timings: 7:00 AM &ndash; 3:00 PM.</p><p><b>Location</b>: Subhan</p><p><b>To Apply: </b>Send your CV and Civil ID copy to: <b>hiringgiico@gmail.com</b></p><p>Shortlisted candidates matching will be called for interview.</p><p>Job Type: Full-time</p>

<div><p><b>Location:</b> Phoenix with hybrid expectations of 75% on site and routine travel to our San Francisco office.</p>
<p><b>Who We Are:</b></p>
<p>BTS is a consultancy specializing in the people side of strategy. For over three decades we&rsquo;ve been designing powerful experiences that have a profound and lasting impact on businesses and their people. We help the world&rsquo;s leading companies turn strategy into results.</p>
<p>Our next-generation approach combines deep business knowledge with transformational development to help people and their company evolve together. We equip leaders for tomorrow, inspire new ways of thinking, and build critical capabilities through targeted interventions, including working sessions, workshops, offsites, and more.</p>
<p></p><p><b>What You&rsquo;ll Do at BTS:</b></p>
<p>We are seeking a skilled and motivated IT Support Specialist to join our dynamic global IT support team. This individual will be responsible for providing advanced technical assistance, troubleshooting complex issues, and offering solutions for end-users within our organization. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for delivering exceptional customer service in a fast-paced environment.</p>
<p></p><p><b>Key Responsibilities:</b></p>
<ul><li><b>Technical Support &amp; Troubleshooting:</b><br>
Provide support for hardware, software, network, and system-related issues. Resolve issues related to operating systems, applications, and internal tools in a timely and efficient manner.</li>
<li><b>User Support &amp; Training:</b><br>
Offer support to end-users via remote desktop, phone, or in-person, assisting with issues related to software installations, configurations, and general IT needs. Conduct basic user training on software and hardware tools, including new-hire orientations.</li>
<li><b>Incident Management:</b><br>
Analyze and resolve complex technical problems in a professional and efficient manner. Document incidents and solutions in the ticketing system. Ensure that tickets are escalated appropriately when necessary.</li>
<li><b>System Maintenance &amp; Monitoring:</b><br>
Assist in the maintenance and upkeep of IT systems, servers, workstations, and network infrastructure as needed. Proactively monitor systems and perform routine checks to ensure optimal performance.</li>
<li><b>Hardware &amp; Software Setup:</b><br>
Support the installation, configuration, and maintenance of hardware such as computers, printers, network devices, and other peripherals. Install, upgrade, and patch software applications to ensure security and functionality.</li>
<li><b>Collaboration with IT Team:</b><br>
Work closely with other IT team members and departments to provide consistent and high-quality support across the organization. Provide technical guidance and mentorship to junior staff when required.</li>
<li><b>Documentation &amp; Reporting:</b><br>
Maintain accurate documentation for troubleshooting procedures, software inventory, and IT infrastructure. Prepare regular reports on system performance and recurring issues.</li>
</ul>
<p></p><p><b>What We&rsquo;re Looking For:</b></p>
<p>Ability to periodically travel to other US offices.</p>
<ul><li><b>Certifications (Preferred but not required):</b>
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>Microsoft Certified: Windows Server Fundamentals or related certifications</li>
<li>ITIL Foundation (desirable)</li>
</ul></li><li><b>Experience:</b>
<ul><li>2+ years of experience in IT support or a similar role, with a strong background in troubleshooting hardware and software issues.</li>
<li>Experience supporting Windows &amp; macOS environments.</li>
<li>Experience with Active Directory, Exchange, and Office 365/Entra management.</li>
<li>Familiarity with networking concepts (DNS, DHCP, TCP/IP, VPN, etc.).</li>
<li><p>Experience leveraging AI-assisted tools (e.g., copilots, chatbots, or automation platforms) to enhance troubleshooting, streamline ticket resolution, and improve overall helpdesk efficiency.</p>
</li></ul></li><li><b>Technical Skills:</b>
<ul><li>Advanced knowledge of desktop operating systems (Windows 10/11, macOS).</li>
<li>Proficiency in troubleshooting software and hardware issues.</li>
<li>Strong understanding of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPN).</li>
<li>Familiarity with server administration, including backups, patching, and security protocols.</li>
</ul></li><li><b>Soft Skills:</b>
<ul><li>Excellent communication and customer service skills.</li>
<li>Strong problem-solving abilities with a focus on delivering timely solutions.</li>
<li>Ability to work independently and as part of a global team.</li>
<li>Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks effectively.</li>
</ul></li></ul><p></p><p><b>Salary Information</b></p>
<p>Annual Salary Range: $60,000 - $70,000, commensurate with experience.</p></div><p></p>

University of Doha for Science & Technology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 <br/>
 <br/>
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree required in IT or related field
  </li>
  <li>
   Minimum 5 years of relevant experience in IT or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language:
  <br/>
  <br/>
 </strong>
 Fluency in written and spoken English language required
 <br/>
 <br/>
 Fluency in written and spoken Arabic is preferred
</div>


Commonpoint

<div><div><b>DUTIES AND RESPONSIBILITIES:</b></div><ul><li>
Responsibilities Include: Level 1 and 2 Helpdesk Support.</li><li>
Troubleshoot, repair, and configure Laptops, Desktops, and core computer network components.</li><li>
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>
Respond to incoming technical support tickets from our clients using FreshService.</li><li>
Work with the team to ensure tickets assigned are responded to in a timely manner.</li><li>
Troubleshoot, resolve, and escalate tickets.</li><li>
Document troubleshooting steps and help come up with improvement processes.</li></ul><div><b>
Qualifications:
</b></div><ul><li>Experience with help desk support.</li><li>
Experience with client/server setup and troubleshooting.</li><li>
Experience troubleshooting and maintaining a LAN to include wireless.</li><li>
Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required.</li><li>
Knowledge of MS Office applications / Google Workspace Apps.</li><li>
Applicants should possess strong communication and interpersonal skills.</li></ul><div><b>
EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:</b></div><ul><li><b>
Education Requirements:</b> BA or equivalent work experience. IT degree a plus. A+ / Network + / Google IT Support Professional Certification a plus.</li><li><b>
Work Experience:</b> 1 years min. progressive experience in the IT field / Strong knowledge of various computer applications / Strong communication and problem solving skills / Able to work with varied cultures, abilities and styles in a team environment / Self-motivated and excellent follow-up techniques.</li><li><b>
Job Requirements: </b>Requires traveling (75%) to troubleshoot and provide support at multiple offices and field locations throughout Queens.</li><li><b>
Physical Requirements:</b> Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds.</li><li>
Must be willing to travel between multiple agency sites and within the NY Metro area. Occasional weekend and evening hours will be necessary.</li><li>
Other Duties as Assigned</li></ul><div><b>
Location:</b> 67-09 108th Street, Forest Hills, NY, 11375<br>
<b>Salary Range:</b> $45,000-$55,000<br>
<b>Non-Union Position</b><br>
<br>
<b>To Apply: </b>Please submit a r&eacute;sum&eacute;, as a Word or PDF document only, to Kelenda Allen-James at kallenjames@commonpoint.org. Please indicate &ldquo;IT Support Specialist&rdquo; in the subject line. Due to the high volume of applicants, only qualified candidates will be contacted.</div><div><br>
<i>
Commonpoint reserves the right to revise or change job duties as need arises.</i><br>
<br>
<i>Commonpoint is an equal opportunity employer.</i></div><br>
<b>
About Commonpoint:</b><p><br>
Commonpoint is a community centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to connect and grow.At every stage and every age, regardless of disability or ability, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them. From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side. We are proud of our clients, partners, and team members who lift each other up, building relationships for a lifetime. Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.</p></div>

Greene County Public Library

<div><p><b>Job Title:</b> IT Support Specialist</p><p><b>
Classification: </b>Specialist</p><p><b>
Starting Hourly Rate: $21.49
</b></p><p><b>Location / Department:</b> Xenia / Information Technology</p><p><b>
Reports to: </b>Systems Manager</p><p><b>
Employment Status:</b> Full Time</p><p><b>
FLSA Status:</b> Non-Exempt | Bargaining Unit</p><p><b>
Hours:</b> Full time, 40 hours per week (schedule includes daytime, evening and weekend hours)</p><p></p>
Job Objective<br>
<p>To promote the mission and values of the Greene County Public Library. To carry out objectives and goals of the strategic plan to better serve the community. To perform a variety of ongoing technical and operational support duties necessary to maintain the library's computer network. To install, maintain, troubleshoot, and repair computers, printers, and other peripherals. To assist staff according to established procedures while maintaining a positive customer service attitude.</p><b><br>
Requirements</b><br>
<br>
Essential Job Functions<br>
<ul><li>Maintains user permissions, accounts and groups.</li>
<li>Provides first line support for hardware, software, network, telephone system and Integrated Library System software.</li>
<li>Performs network system analysis and minor system tuning on an ongoing basis.</li>
<li>Troubleshoots software and hardware problems on workstations and in relation to the network and Internet.</li>
<li>Installs cabling and communications equipment, related software packages and sets up workstations as needed. Installs and configures computer hardware and devices.</li>
<li>Performs backups, runs reports and keeps logs.
</li><li>Performs minor repairs on computers and equipment not covered by service contracts.</li>
<li>Maintains Integrated Library System software with necessary programs and performs upgrades.
</li><li>Communicates with vendors on technical problems.</li>
<li>Gathers statistics, prepares reports, and completes other projects as assigned.</li>
<li>Writes documentation on procedures for system operations and trains staff on these procedures.</li>
<li>Responsible for providing brief instruction on computer use and answering general questions on-site after installation of workstations.</li>
<li>Advises Systems Manager on technical issues and purchase of computer related items.</li>
<li>Maintains system inventory.
</li><li>Performs software upgrades.</li>
<li>Keeps abreast of current developments in the field through attendance and participation in conferences and workshops and through programs of continuing education, professional reading, and participation in professional groups
</li><li>Attends conferences, workshops, seminars, and training to maintain knowledge as reflected in training curriculum.
</li><li>Keeps abreast of information by regularly reading email, minutes and staff website as well as attending staff meetings
</li><li>Performs tasks of lower level classifications as necessary.</li>
<li>The supervisor may require other related duties. These duties are nonessential functions of this position.
</li></ul>Skills, Knowledge and Abilities<br>
<ul><li>Ability to maintain effective working relationships with fellow employees, library officials, other agencies and vendors; showing tact and courtesy.</li>
<li>Ability to analyze and resolve problems related to system hardware and software required.</li>
<li>Interest in computers, printers, and other hardware required. Working knowledge of computers and software including Intel-based PCs, Macintosh computers, Windows, Apple and open source software.
</li><li>Ability to lift 40 lb.</li>
<li>Ability to handle routine problems under guidance of supervisor and keep supervisor informed of departmental needs and concerns.</li>
</ul><ul><li>Ability to communicate clearly; read printed and on-screen information and follow written instructions and manuals.</li></ul>
Qualifications<ul>
<li>Associate degree in computer science or related field, A+, Network+ or any equivalent combination of experience and training required.</li>
<li>Must possess a valid Ohio Driver's License and meet requirements for driver insurability, as verified through the Library&rsquo;s Insurance Company. Must have own means of transportation.</li>
<li>Must be able to attend and successfully complete defensive driving training course
</li></ul>Environmental Conditions<ul>
<li>Work is performed in a temperature-controlled office like setting, but with need for considerable mobility: light lifting, bending, stooping, stretching, sitting at a variety of desks and service points.</li>
<li>May be called at any time to handle technology issues outside of normal library hours</li>
<li>Employee may be scheduled to work evening and weekend hours, including Sundays; schedules may be altered depending on the needs of the library.</li><br>
</ul><br>
<br>
<b>Benefits</b><p></p><p><br>
Full-time Benefits:</p><ul><li>
The library pays an amount equal to 14% of each employee&rsquo;s salary into the Ohio Public Employee Retirement System, the employee pays 10% to OPERS</li><li>
The library contributes a percentage of the employee&rsquo;s salary for Medicare</li></ul><ul><li>
Vacation (10 days per year to start)</li><li>
Sick leave (12 days credit per year)</li><li>
Personal leave (3 days credit per year)</li><li>
Parental Leave</li><li>
Holidays (8 Standard, 2 Floating)</li><li>
Merit time off, if warranted</li><li>
Bereavement time, if needed</li><li>
Employee Assistance Program for employee and eligible family members</li><li>
Voluntary participation in the Ohio Deferred Compensation Plan</li><li>
Eligibility for Tuition Reimbursement program after one full year of employment (between $3,000 and $4,000 per year depending on the subject being studied)</li><li>
Dental insurance: The Library pays 100% for a single premium: additional coverage for dependents is at employee expense</li></ul><ul><li>
Group health insurance: The Library pays 90%, employee pays 10% of the premium for group health insurance Single and Family coverage</li><li>
FSA (Flexible Spending Account)</li><li>
Life insurance paid by the Library; additional supplemental available</li></ul></div>

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