it support specialist

<div>
 
 
 About IN2
 
 
 
 
 
 
 IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
 
 
 
 
 
 IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
 
 
 
 
 
 With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
 
 
 
 
 
 IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
 
 
 
 
 
 IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
 
 
 
 
 
 
 IT Support Specialist
 
 
 
 
 
 
 The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
 </li>
 <li>
 Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
 </li>
 <li>
 Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
 </li>
 <li>
 Conduct regular software and hardware security updates to maintain system integrity
 </li>
 <li>
 Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
 </li>
 <li>
 Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
 </li>
 <li>
 Train junior staff members, test new technology, and repair or replace equipment as needed
 </li>
 <li>
 Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
 </li>
 <li>
 Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
 </li>
 <li>
 Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, information technology, or related field preferred, but not required
 </li>
 <li>
 Minimum of 1-2 years of experience in a technical support role
 </li>
 <li>
 Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
 </li>
 <li>
 Experience troubleshooting hardware and software issues on Windows and macOS platforms
 </li>
 <li>
 Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
 </li>
 <li>
 Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
 </li>
 <li>
 Exceptional problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Capacity to prioritize and manage multiple tasks and projects simultaneously
 </li>
 </ul>
 
 
 
 
 IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
 
</div>

IT Support Specialist

Lucidya

<div>We are seeking a skilled IT Support Specialist to manage and maintain our company&rsquo;s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
Key responsibilities include:<ul>
<li>Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.</li>
<li>Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.</li>
<li>Ensuring SOC 2 compliance through security and operational best practices.</li>
<li>Troubleshooting software, hardware, and network issues.</li>
<li>Managing user accounts, passwords, and MFA settings.</li>
<li>Assisting with employee onboarding, device configuration, and training.</li>
<li>Configuring and managing firewalls and enterprise Wi-Fi networks.</li>
<li>Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.</li>
</ul>Requirements
Essential:<ul>
<li>Proven experience with Windows and macOS administration (Linux familiarity is a plus).</li>
<li>Hands-on experience with MDM platforms.</li>
<li>Knowledge of SOC 2 compliance requirements.</li>
<li>Strong troubleshooting skills for both hardware and software.</li>
<li>Experience configuring and managing enterprise Wi-Fi and firewall systems.</li>
<li>Excellent communication skills for providing user support and training.</li>
<li>Ability to work independently and handle multiple priorities.</li>
<li>Fluent Arabic &amp; English speaker</li>
</ul>Preferred:<ul>
<li>Familiarity with identity and access management tools.</li>
<li>Experience with cloud-based collaboration tools.</li>
<li>Knowledge of network security best practices.</li>
</ul>Benefits<ul>
<li>Collaborative, growth-focused work environment.</li>
<li>Opportunity to work with modern IT tools and security standards.</li>
<li>Exposure to diverse operating systems and enterprise-level technologies.</li>
<li>Professional development in security compliance and infrastructure management.</li></ul></div>

DigiTalent Solutions

Job Title: Remote IT Support Specialist (CDK Experience in Automotive Dealerships) Job Nature: Remote Employment Type: Full-time / ContractJob Description: We are seeking experienced IT professionals with hands-on CDK or CDK DMS experience from within automotive dealerships (not CDK Global itself). This role is remote and supports dealership technology infrastructure with a strong emphasis on environments where CDK is the core platform.Key Responsibilities: &bull;&emsp;&emsp;Provide technical support and troubleshooting for dealership staff using CDK DMS and related systems &bull;&emsp;&emsp;Maintain and manage dealership IT infrastructure including desktops, servers, printers, and network devices &bull;&emsp;&emsp;Handle CDK-related system administration tasks such as user permissions, software updates, and integrations &bull;&emsp;&emsp;Support backups, system monitoring, and maintenance of dealership-specific applications &bull;&emsp;&emsp;Collaborate with vendors and dealership staff to resolve hardware/software issues &bull;&emsp;&emsp;Ensure IT systems follow best practices for security, uptime, and efficiencyRequired Qualifications: &bull;&emsp;&emsp;Hands-on experience with CDK / CDK DMS while working inside an automotive dealership &bull;&emsp;&emsp;2+ years in an IT role such as Desktop Support, Systems Administrator, or DevOps within a dealership setting &bull;&emsp;&emsp;Strong knowledge of Windows environments, networking, and dealership workflows &bull;&emsp;&emsp;Familiarity with dealership-specific hardware (e.g., printers, scanning equipment, inventory systems) &bull;&emsp;&emsp;Ability to work independently and remotely with minimal supervision &bull;&emsp;&emsp;Excellent communication and troubleshooting skillsPreferred Qualifications: &bull;&emsp;&emsp;Experience with dealership integrations (CRM, service scheduling tools, third-party apps) &bull;&emsp;&emsp;Exposure to IT ticketing systems and remote support tools &bull;&emsp;&emsp;Knowledge of cybersecurity best practices in dealership settings &bull;&emsp;&emsp;Relevant certifications (CompTIA, Microsoft, or CDK tools)Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: Remote

Lucidya | لوسيديا

<div>
 We are seeking a skilled
 
 IT Support Specialist
 
 to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.
 
 
 Key responsibilities include:
 
 
 <ul>
 <li>
 Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
 </li>
 <li>
 Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
 </li>
 <li>
 Ensuring SOC 2 compliance through security and operational best practices
 </li>
 <li>
 Troubleshooting software, hardware, and network issues
 </li>
 <li>
 Managing user accounts, passwords, and MFA settings
 </li>
 <li>
 Assisting with employee onboarding, device configuration, and training
 </li>
 <li>
 Configuring and managing firewalls and enterprise Wi-Fi networks
 </li>
 <li>
 Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Proven experience with Windows and macOS administration (Linux familiarity is a plus)
 </li>
 <li>
 Hands-on experience with MDM platforms
 </li>
 <li>
 Knowledge of SOC 2 compliance requirements
 </li>
 <li>
 Strong troubleshooting skills for both hardware and software
 </li>
 <li>
 Experience configuring and managing enterprise Wi-Fi and firewall systems
 </li>
 <li>
 Excellent communication skills for providing user support and training
 </li>
 <li>
 Ability to work independently and handle multiple priorities
 </li>
 <li>
 Fluent Arabic &amp; English speaker
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Familiarity with identity and access management tools
 </li>
 <li>
 Experience with cloud-based collaboration tools
 </li>
 <li>
 Knowledge of network security best practices
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Collaborative, growth-focused work environment
 </li>
 <li>
 Opportunity to work with modern IT tools and security standards
 </li>
 <li>
 Exposure to diverse operating systems and enterprise-level technologies
 </li>
 <li>
 Professional development in security compliance and infrastructure management
 </li>
 </ul>
</div>

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is looking for a skilled and proactive IT Support Specialist to join our team in Dubai. This role is essential in ensuring smooth IT operations, maintaining system efficiency, and providing technical support to staff across various departments. The ideal candidate will have strong troubleshooting skills, a service-oriented mindset, and the ability to work in a fast-paced environment.

 Key Responsibilities:
<ul>
<li>Provide first-line technical support to employees for hardware, software, and network issues</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment</li>
<li>Troubleshoot and resolve IT-related problems in a timely and efficient manner</li>
<li>Monitor system performance and ensure security protocols are followed</li>
<li>Assist in setting up user accounts, passwords, and permissions</li>
<li>Maintain inventory of IT equipment, ensuring proper allocation and tracking</li>
<li>Support data backup processes and recovery operations</li>
<li>Coordinate with external vendors for repairs and service requirements</li>
<li>Provide training and guidance to staff on basic IT procedures and security practices</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>Minimum 2 years of IT support experience, preferably in a logistics or corporate environment</li>
<li>Strong knowledge of operating systems, networking, and office productivity tools</li>
<li>Familiarity with cybersecurity practices and data protection measures</li>
<li>Excellent problem-solving skills and attention to detail</li>
<li>Strong communication skills with a customer-service approach</li>
<li>Ability to work independently and manage multiple tasks efficiently</li>
</ul>
At Trustbend Packers &amp; Movers, we recognize the importance of technology in delivering reliable logistics solutions. If you are an IT professional who thrives on problem-solving and enjoys keeping systems running seamlessly, join our Dubai team and contribute to our mission of operational excellence.</div>

United Arab Emirates University

Job Description
 
Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems.  Deliver proactive onsite support and knowledge transfer to the customers.  Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side).  Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s.  Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports.  Monitoring and maintaining computer systems and networks.  Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.  Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems.  May perform routine security checks on the system.  Participate in complex technical projects.  Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget.  Serves as technical resource to unit.  Designs and produces moderately complex reports.  Talking staff/clients through a series of actions, either face to face or over the telephone.  Replacing parts as required.  Routine Maintenance o Installing/configuring new computers/telephones. o Repairing/upgrading PC and Mac hardware and software. o Troubleshooting printers/scanners/copiers. o Maintaining inventory of equipment and supplies (cables, adapters, etc.).  Confer with staff, users, and management to establish requirements for new systems or modifications.  Develop training materials and procedures, and/or train users in the proper use of hardware and software.  Prepare evaluations of software or hardware, and recommend improvements or upgrades.  Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.  Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.  Supporting the roll-out of new applications.  Setting up new users’ accounts and profiles and dealing with password issues.  Responding within agreed time limits to call-outs.  Prioritizing and managing many open cases at one time.  Rapidly establishing a good working relationship with customers and other professionals.  Testing and evaluating new technology.  Conducting safety checks on computer equipment.  Coordinates closely with the UITS helpdesk.  Supports technical needs of conferences.  Supports the development and maintenance of department websites.  Provides workshops for students, faculty and staff.  Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary.  Responsible to adhere with all information security policies and procedures of the University.  Other duties as assigned.
 
Minimum Qualification
 
<ul>
<li>Bachelor Degree in IT related field. - Excellent Communication Skills both verbal and written - MCITP 2008 or MCSE 2003. - Excellent understand of Active directory and Microsoft Infrastructure Technology. - Good understand of Tenders procedures and documentations. - Good understanding of Microsoft and desktop applications, PC hardware and peripherals, PC operating systems and application software. - Familiarity with LAN network protocols and client-server business applications. - Good understanding of Microsoft active directory delegated domain administration. - Ability to systematically troubleshoot complex problems.</li>
</ul>
Preferred Qualification
 
<ul>
<li>MCITP.  Citrix Training.  ITIL Foundation.  Mac OS Support.  Helpdesk Analyst Training.  End-user infrastructure technical trainings.</li>
</ul>
Close Date Kindly apply before the closing date.
 
31/10/2025

Lean Technologies

<div>
 
 
 About the Job
 
 
 
 
 
 
 As a Junior IT Support Specialist at Lean&rsquo;s Riyadh office, you&rsquo;ll be the go-to person for keeping our team connected and productive. From setting up MacBooks and managing Google Workspace to troubleshooting network issues, you&rsquo;ll ensure our people have the tools they need to succeed. You&rsquo;ll get hands-on experience with modern SaaS and MDM systems, work closely with senior IT engineers, and grow your skills through mentorship.
 
 
 
 
 
 
 Who are we
 
 
 
 Lean enables companies to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user&rsquo;s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
 
 
 Some of Lean&rsquo;s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region&rsquo;s most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Be the first point of contact for IT requests, resolving hardware, software, and account issues quickly and effectively.
 </li>
 <li>
 Support and monitor office IT infrastructure, including Wi-Fi, meeting room tech, and security tools.
 </li>
 <li>
 Set up and maintain MacBooks, monitors, and other equipment for new hires, ensuring smooth onboarding from day one.
 </li>
 <li>
 Assist with MDM, Google Workspace and other core SaaS management.
 </li>
 <li>
 Coordinate with local vendors for repairs, upgrades, and project delivery when needed.
 </li>
 <li>
 Learn and progress within the IT Team, showing an active interest in growing technically.
 </li>
 <li>
 Maintenance of the IT inventory.
 </li>
 <li>
 Support and provide advice on technical questions across all departments, escalating if necessary.
 </li>
 <li>
 Assisting the team to ensure the organization works within data protection guidelines and regulations.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 A service-driven approach to IT operations and a desire to progress and learn in a dynamic, fast-paced environment.
 </li>
 <li>
 Experience using, troubleshooting and administering MacOS.
 </li>
 <li>
 Experience with cloud directories, such as Google Workspace.
 </li>
 <li>
 Experience with IT ticketing tools (e.g. Jira).
 </li>
 <li>
 Experience with MDM, Jumpcloud (or equivalent) is a plus.
 </li>
 <li>
 Experience with Slack, Notion and Trelica are a plus.
 </li>
 <li>
 Self-starter with a passion for technology, excited to learn more and grow.
 </li>
 <li>
 Strong communication skills both written and verbal English + Arabic.
 </li>
 </ul>
 
 
 
 
 
 Desired Qualifications
 
 
 <ul>
 <li>
 3+ years in support role.
 </li>
 <li>
 Knowledge of ITIL principles and service management.
 </li>
 <li>
 Degree or certificate in IT related field or subject is a plus.
 </li>
 </ul>
 
 
 
 
 
 NB. While we think the above experience could be important, we&rsquo;re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
 
 
 
 
 
 
 
 Why Join us?
 
 
 
 
 
 
 Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
 
 
 
 
 
 To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we&rsquo;re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
 
 
 
 
 
 To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
 
 
 
 
 
 Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
 
 
 
 
 
 
 Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
 
 
 
 
 
 
 
 When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
 
 
</div>

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