customer support executive Jobs in Lahore Pakistan

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chat support representative

it support technician

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Technical writing skills
  </li>
  <li>
   Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  </li>
  <li>
   Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  </li>
  <li>
   ServiceDesk/CRM/ITSM tools experience preferred
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results
  </li>
  <li>
   Basic knowledge of ITIL Framework
  </li>
  <li>
   Knowledge of fundamental operations of relevant software, hardware and other equipment
  </li>
  <li>
   Attentive to customer concerns and render services with positive attitude
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  </li>
  <li>
   Available to work in Flexible shift timings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tackle issues and service requests reported via calls
  </li>
  <li>
   Diagnose and resolve issues and requests, reported through emails
  </li>
  <li>
   Carefully follow through the email threads and manage them in Outlook shared mailbox
  </li>
  <li>
   Respond with proficient technical writing skills
  </li>
  <li>
   Accurately maintaining the log and track of reported issues and requests via unique tickets
  </li>
  <li>
   Assignment of tickets to correct teams
  </li>
  <li>
   Ensure completing the cycle of tickets (open to end)
  </li>
  <li>
   Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  </li>
  <li>
   Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  </li>
  <li>
   Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  </li>
  <li>
   Providing/troubleshooting VPN services for remote users
  </li>
  <li>
   Providing onsite and remote help using VNC/Team Viewer utility
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  </li>
  <li>
   Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
  </li>
 </ul>
</div>


Customer Services Specialist

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Imtiaz Group (SMC Private) Ltd.

<p><b>Store Location: Lahore</b></p><p><b>Job Responsibilities:</b></p><ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul><p>Work Location: In person</p>

IT Support

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


TekBoox

<p>Tekboox, a US-based IT solutions company, is hiring <b>Fresher IT Support </b> to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.</p><p><b>Key Responsibilities:</b></p><p>&middot; Provide first-level support to end users for hardware, software, and network issues.</p><p>&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.</p><p>&middot; Assist with password resets, email configuration, and printer setup.</p><p>&middot; Install, configure, and update operating systems, applications, and security patches.</p><p>&middot; Set up and maintain laptops, desktops, and mobile devices.</p><p>&middot; Perform routine checks to ensure hardware and systems are running efficiently.</p><p>&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.</p><p>&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.</p><p>&middot; Follow IT security best practices including antivirus usage, backups, and access control.</p><p>&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.</p><p>&middot; Maintain IT asset inventory (devices, licenses, and accessories).</p><p>&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.</p><p><b>Requirements:</b></p><p>&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p><p>&middot; Fresh graduates or up to <b>1 year of experience</b> (internship or professional) in IT support.</p><p>&middot; Basic understanding of <b>Windows OS</b>, networking fundamentals, and system troubleshooting.</p><p>&middot; Familiarity with <b>Active Directory</b>, <b>Microsoft 365</b>, or similar platforms.</p><p>&middot; Strong analytical, communication, and customer service skills.</p><p>&middot; Eagerness to learn and grow in a professional IT environment.</p><p><b>Job Location &amp; Timing:</b><br/>Location :DHA Y Block &amp; Garden Town Lahore<br/>Timing : (Onsite 5days a week)<br/>Interested apply Saddam.hussain@tekboox.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Fresher IT Support

Sharp Brains Ltd

<p>This is a mid-career role require a chandiate who is graduate in IT and atleast 2 to 3 years of IT Technical support experience. In hand Experience in Deskside Support L1/L2 understanding of Active Directory, LAN/WAN/VPN, SCCM, Intune, Servicebow for asset tracking, ticket resolution, support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. Familiarity with Windows OS environments, mobile device support, and basic MAC device handling.</p><p><b>Responsibilities: </b></p><p>Manage project execution of global IT service recruitment, by coordination with clients and IT Technical Individuals.</p><p>Coordinate with Technical individuals assigned on different projects as Full Time Network Engineers, IT Support technicians and others.</p><p>Coordinate engineer dispatch for on-site tasks (SLA / NBD / project-based calls).</p><p>IT Engineer must have hand on knowledge of Desktop Support L1/L2 to take online interviews of Technical engineer at behalf of client.</p><p>Daily share reports on Project assigned, update of Support Staff attendance at Cleint premises and Project status on Pending/Inprocess.</p><p>Coordinate with IT-Recrutment team to allign IT engineer first interview for client as per client required parameters.</p><p>Become a bridge between Client, IT-Recruiters and IT Engineers capable of understanding requirements, concise and clear Parameter communicate to IT- recuiters team and allign IT Engineer/Individuals.</p><p><b>Requirements</b></p><p><b>1- Fluent in English Communication. </b></p><p><b>2- Must have sound knowlege of IT Network Support experience. </b></p><p><b>3- Good in meeting Timelines and followup on Ongoing projects and individual tasks. </b></p><p>Qualification:</p><p>Graduate in BSIT, BSCS or CCNA, CCNP.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

IT Support Engineer for Service Delivery

Systems Limited

<div><p><b>Key Responsibilities:</b></p>
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
<p>.<b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
<p>.</p></div>

Specialist IT Support

Explore 1409+ It support technician in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

1409 it support technician jobs IN Lahore Pakistan

Customer Services Specialist

IT Support Specialist

IT Support

IT Support Specialist

Fresher IT Support

IT Support Engineer for Service Delivery

Specialist IT Support