it support technician

Ovation Workplace services

<div>Job Purpose

The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff.

Key Accountabilities
<ul><li>
Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.</li><li>
Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.</li><li>
Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).</li><li>
Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.</li><li>
Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.</li></ul>

Knowledge, Experience &amp; Technical Know-How
<ul><li>
Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.</li><li>
Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.</li><li>
Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.</li><li>
Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li></ul>

Qualifications
<ul><li>
Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.</li><li>
Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.</li><li>
Customer Service: Strong customer service orientation with a focus on user satisfaction.</li></ul>

Main Interfaces
<ul><li>
Field Workers</li><li>
IT Support Teams</li><li>
Operations Management</li></ul>

Leadership Qualities &amp; Business Skills
<ul><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li><li>
Commitment to continuous learning and professional development.</li></ul> 

Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.
Job Purpose

The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff.

Key Accountabilities
<ul><li>
Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.</li><li>
Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.</li><li>
Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).</li><li>
Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.</li><li>
Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.</li></ul>

Knowledge, Experience &amp; Technical Know-How
<ul><li>
Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.</li><li>
Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.</li><li>
Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.</li><li>
Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li></ul>

Qualifications
<ul><li>
Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.</li><li>
Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.</li><li>
Customer Service: Strong customer service orientation with a focus on user satisfaction.</li></ul>

Main Interfaces
<ul><li>
Field Workers</li><li>
IT Support Teams</li><li>
Operations Management</li></ul>

Leadership Qualities &amp; Business Skills
<ul><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li><li>
Commitment to continuous learning and professional development.</li></ul> 

Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.
Job Purpose

The L2 IT Support Technician is responsible for providing advanced technical support to client field workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff.

Key Accountabilities
<ul><li>
Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.</li><li>
Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.</li><li>
Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).</li><li>
Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.</li><li>
Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.</li></ul>

Knowledge, Experience &amp; Technical Know-How
<ul><li>
Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.</li><li>
Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.</li><li>
Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.</li><li>
Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li></ul>

Qualifications
<ul><li>
Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.</li><li>
Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.</li><li>
Customer Service: Strong customer service orientation with a focus on user satisfaction.</li></ul>

Main Interfaces
<ul><li>
Field Workers</li><li>
IT Support Teams</li><li>
Operations Management</li></ul>

Leadership Qualities &amp; Business Skills
<ul><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li><li>
Commitment to continuous learning and professional development.</li></ul> 

Note: Will be required to install and configure connectivity/modem devices in service trucks, including connecting equipment to vehicle power (12V wiring) to support communication and emergency connectivity needs.</div>

IT Support Technician

Atalco Gramercy Operations

<div>Description:

Position Summary
Atalco is seeking a motivated and detail-oriented IT Support Technician (Level 1) to support technology deployment, workstation setup, end-user support, and field operations across our industrial refinery and mining environments. This role is hands-on, requiring regular interaction with operational teams, contractors, and plant personnel.
The ideal candidate has strong foundational IT skills, professional communication, and the ability to work safely and efficiently in high-compliance industrial facilities. The role includes support for both office and plant-floor devices, mobile equipment, and network-connected systems. A TWIC card is required for site access at our Gramercy facility.
Key Responsibilities
Hardware &amp; Deployment<ul><li>Deploy, configure, and troubleshoot laptops, desktops, thin clients, tablets, scanners, and mobile devices.</li><li>Install and maintain industrial workstation setups (rugged devices, SAP terminals, Wi-Fi units, VoIP phones).</li><li>Perform hardware imaging using standard deployment tools (Autopilot/Intune, Meraki MDM, etc.).</li><li>Assist with network equipment staging (Meraki switches, APs, MX firewalls) under supervision.</li></ul>
End-User Support<ul><li>Provide Level 1 technical support for Windows 10/11, Microsoft O365, Teams, SharePoint, and SAP access.</li><li>Troubleshoot application, device, printing, and connectivity issues.</li><li>Support user onboarding/offboarding (account creation, access provisioning, device setup).</li></ul>
Industrial Environment Support<ul><li>Work safely in operational areas including refinery, warehouse, production lines, and outdoor facilities.</li><li>Support field network devices, mounted access points, and remote site communications (including Starlink/SAP VPN devices).</li><li>Assist instrumentation, operations, and maintenance teams with IT-related issues affecting plant systems.</li></ul>
Documentation &amp; Compliance<ul><li>Maintain deployment documentation, asset tracking, and ticketing updates in ITSM platform.</li><li>Follow all Atalco IT policies, cybersecurity practices, and change management procedures.</li><li>Ensure compliance with safety procedures, PPE requirements, and TWIC regulations for secured areas.</li></ul>
Qualifications
Required<ul><li>TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.</li><li>1&ndash;2 years of IT support or helpdesk experience (or equivalent technical certifications/education).</li><li>Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite.</li><li>Ability to lift 40 lbs, work on ladders, and move computer equipment safely.</li><li>Willingness to work in industrial plant environments (heat, noise, PPE zones).</li><li>Strong customer service and communication skills.</li></ul>
Preferred<ul><li>Experience in manufacturing, refinery, mining, or heavy-industrial operations.</li><li>Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting.</li><li>CompTIA A+, Network+, or similar certifications.</li><li>Valid driver&rsquo;s license for travel between sites.</li></ul>
Key Competencies<ul><li>Safety-focused mindset</li><li>Strong troubleshooting and analytical ability</li><li>Attention to detail and thorough documentation</li><li>Ability to work independently and in team settings</li><li>High integrity, confidentiality, and professionalism</li><li>Ability to prioritize and manage multiple tasks in fast-paced environments</li></ul>
Work Environment<ul><li>Mix of office and industrial field environments (refinery, warehouse, docks, and outdoor areas).</li><li>PPE required in certain work zones (hard hat, safety glasses, FR clothing, steel-toe boots).</li><li>Some travel between Gramercy and St. Ann locations may be required.</li><li>This job description is not intended to be an exhaustive list of all duties and responsibilities. The employee may be required to perform other related duties as assigned.</li><li>Given the dynamic nature of plant operations, this role may require the performance of additional related duties beyond those listed, as assigned by management.</li></ul>
Requirements: 
Required<ul><li>TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.</li><li>1&ndash;2 years of IT support or helpdesk experience (or equivalent technical certifications/education).</li><li>Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite.</li><li>Ability to lift 40 lbs, work on ladders, and move computer equipment safely.</li><li>Willingness to work in industrial plant environments (heat, noise, PPE zones).</li><li>Strong customer service and communication skills.</li></ul>
Preferred<ul><li>Experience in manufacturing, refinery, mining, or heavy-industrial operations.</li><li>Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting.</li><li>CompTIA A+, Network+, or similar certifications.</li><li>Valid driver&rsquo;s license for travel between sites.</li></ul></div>

Bar None Auction - The West's Best Auctions, bar none!

<div>
 
 
 IT Support Technician
 
 
 
 
 
 
 
 
 
 Who We Are
 
 
 Bar None Auction is a leading auction company specializing in construction equipment, commercial trucks, transportation assets and industrial equipment. With multiple locations across the West Coast, our team supports large-scale live and online auctions while providing exceptional service to buyers and sellers. Technology plays a key role in our operations and we are looking for a dependable IT Support Technician to help keep our systems running smoothly.
 
 
 
 
 
 
 
 
 Position Summary
 
 
 The IT Support Technician provides first-line technical support for employees across multiple company locations. This role is responsible for responding to helpdesk requests, troubleshooting hardware and software issues, supporting Microsoft 365 user management and assisting with ongoing technology rollouts and infrastructure support. The ideal candidate is organized, responsive and comfortable working in a fast-paced environment where technology directly supports business operations.
 
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 &nbsp;&bull; Serve as the primary responder for incoming IT support tickets through the company helpdesk system (Freshdesk), ensuring timely acknowledgment, triage and resolution or escalation
 
 &nbsp;&bull; Provide first-line technical support for hardware, software and network issues across Windows desktops, laptops and printers
 
 &nbsp;&bull; Perform user account management in Microsoft 365 including onboarding new hires, offboarding employees, password resets, license assignments and group management
 
 &nbsp;&bull; Support and troubleshoot Remote Desktop Services (RDS) environments including managing user sessions and assisting with application access
 
 &nbsp;&bull; Escalate complex or persistent technical issues to the IT Manager as needed
 
 &nbsp;&bull; Assist with implementation and rollout of new software systems including Azure Virtual Desktop (AVD)
 
 &nbsp;&bull; Install, configure and maintain workstations, printers and other IT equipment across company locations
 
 &nbsp;&bull; Assist with basic network troubleshooting including Wi-Fi connectivity, VPN access and communication between sites
 
 &nbsp;&bull; Document issues and solutions in the helpdesk system to improve knowledge sharing and efficiency
 
 &nbsp;&bull; Travel to satellite offices in Fontana, CA, Fresno, CA and Woodburn, OR on a bi-monthly basis or as needed for onsite support, equipment deployments and infrastructure tasks
 
 
 
 
 
 
 
 
 Qualifications
 
 
 &nbsp;&bull; 1&ndash;3 years of IT support, helpdesk or technical support experience preferred
 
 &nbsp;&bull; Experience supporting Windows environments, printers and common business software
 
 &nbsp;&bull; Familiarity with Microsoft 365 administration and user account management
 
 &nbsp;&bull; Basic understanding of networking concepts including Wi-Fi, VPN and remote connectivity
 
 &nbsp;&bull; Experience with Remote Desktop Services or virtual desktop environments is a plus
 
 &nbsp;&bull; Strong troubleshooting and problem-solving skills
 
 &nbsp;&bull; Excellent communication and customer service skills
 
 &nbsp;&bull; Ability to prioritize multiple requests and work independently
 
 &nbsp;&bull; Ability to travel periodically to company locations
 
 &nbsp;&bull; Valid driver&rsquo;s license preferred
 
 
 
 
 
 
 
 
 Employment Information:
 
 
 
 <ul>
 
 <li>
 Employment with Bar None Auction is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice
 </li>
 
 <li>
 Bar None Auction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
 </li>
 
 <li>
 Bar None Auction provides reasonable accommodations for qualified individuals with disabilities. If you require accommodation during the application or interview process, please contact HR
 </li>
 </ul>
</div>

Foundations Health Solutions

<div>Foundations Health Solutions is seeking an IT Support Technician to join their team. This position is responsible for resolving incidents, implementing solutions, and ensuring a well functioning environment for our end users.

The IT Support Technician is primarily responsible for resolving incidents and implementing solutions that prevent incidents. Operating as part of the FHS Support organization, the IT Support Technician is escalation support for Service Desk, and the internal FHS Support team. They function as a liaison between the Service Desk and end users. They identify trends or problems that are common and develops solutions that provide a faster response to incidents or eliminates the incidents altogether. 
IT Support Technicians coordinate with various solution stakeholders to scope, develop and deploy these solutions to the IT environment.

Typical duties include:

Technical support for the environment and applications 
Administrative support 
Resolution of incidents 
Assistance in the development and implementation of solutions

The ideal candidate will possess an associate's degree in information technology or related field, or a minimum of three years utilizing a modern service desk software and supporting a Microsoft client, server, and Office environment. This position requires excellent interpersonal skills.
We are an Equal Opportunity Employer and promote a drug-free workplace. We also offer a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, tuition reimbursement and a voluntary 401(k) retirement savings plan.

#FSHP</div>

Godfather's Pizza

<div><div><div>Join 'DA CREW' as an IT Support Technician at Godfather's Pizza!
At Godfather's Pizza, we're not just a workplace. We are rooted in our values of Family First, High Work Ethic, Honesty, and Fun! We take pride in creating an environment where people genuinely care about each other and the work they do.
We're currently seeking a passionate and people-focused IT Support Technician to join our team. If you're someone who thrives on solving problems, enjoys connecting with others, and brings both technical know-how and emotional intelligence to the table, we want to hear from you!
 What You'll Do:
This position will be responsible for a variety of tasks, inclusive of implementation and maintenance of computer systems. They will assist the Information Technology (&ldquo;IT&rdquo;) department by leading, connecting, monitoring, and organizing tasks for completion through the use of existing and new solutions while maintaining a high level of operations.<ul><li>
Project lead for dedicated IT components in corporate stores and the corporate office.</li><li>
Technology responsibilities inclusive of but not limited to:<ul><li>
Paytronix &ndash; Tier1 support lead.</li><li>
Word press &ndash; Maintain and support GPI public footprint.</li><li>
Point Of Sale &ndash; Menu and hardware support.</li><li>
Digital Signage &ndash; Maintain and support.</li><li>
Restaurant core components &ndash; Maintain and support.</li><li>
Vendor Relationship &ndash; Project Manage.</li></ul></li><li>
Communicate required and recommended tier one support to franchisees</li><li>
Ensure all responsible systems and hardware are maintained to compliance standards.</li><li>
Resolve tickets and issues as assigned.</li><li>
Provide after-hours and weekend on-call technical support and maintenance as needed.</li><li>
Special projects and other duties as assigned by IT.</li></ul> 
Why You'll Enjoy Working Here:<ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
Voluntary benefits such as short-term disability, long-term disability, accident, and critical illness insurance</li><li>
401(k) with employer matching</li><li>
Vacation pay</li><li>
Employee assistance programs with confidential counseling</li><li>
Tuition reimbursement</li><li>
A true family-first work culture</li></ul>
Things to Keep in Mind:<ul><li>
High School Diploma
</li><li>Applicable professional certifications preferred</li><li>
Two or more years of industry experience</li><li>
A passion for helping people</li><li>
Strong organizational skills and the ability to take initiative</li><li>
Great people skills and customer service-oriented</li><li>
A desire to be part of a company that values who you are just as much as what you do</li><li>
Self-starter and dependable</li><li>
Maintain a high level of professionalism and confidentiality</li></ul> 
 Ready to become part of the family? Apply now!</div></div></div>

Traffic Management

<div>FLSA: Non-Exempt
Position Title: IT Support Technician
Reports to: IT Operations Manager
Supervisory Responsibilities: None
Effective Date: TBD
Job Summary
We are seeking a motivated and customer-focused Entry-Level Help Desk Technician to join our IT team. This role provides first-level technical support to end users in a corporate environment, primarily supporting Microsoft 365 applications, Windows devices, mobile devices, and network connectivity. The ideal candidate will have strong problem‑solving skills, excellent communication abilities, and an eagerness to learn.
Key Responsibilities<ul><li>
Provide first-level support for hardware, software, and network issues via phone, email, and ticketing system</li><li>
Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, SharePoint, OneDrive, and Teams integrations</li><li>
Assist with user account management in Microsoft 365 (account creation, password resets, permissions)</li><li>
Support Windows 10/11 workstations, including software installation, updates, and configuration</li><li>
Support mobile devices (iOS and Android), including MDM enrollment, configuration, and troubleshooting</li><li>
Escalate complex technical issues to higher-level IT staff while maintaining accurate documentation</li><li>
Track and manage support requests in the IT ticketing system</li><li>
Maintain IT documentation, knowledge base articles, and standard operating procedures</li><li>
Assist with IT onboarding and offboarding processes</li><li>
Support basic networking issues, including connectivity troubleshooting, Wi‑Fi, and VPN setup</li><li>
Contribute to IT projects as assigned</li></ul>
Minimum Qualifications<ul><li>
High school diploma or equivalent; associate&rsquo;s degree in information technology, Computer Science, or a related field preferred</li><li>
Basic understanding of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)</li><li>
Familiarity with Windows operating systems (Windows 10/11)</li><li>
Basic networking knowledge (LAN/WAN, TCP/IP, Wi‑Fi, VPN)</li><li>
Strong problem-solving and troubleshooting skills</li><li>
Excellent verbal and written communication skills</li><li>
Customer service&ndash;oriented mindset with the ability to manage multiple requests</li><li>
Ability to work independently and in a team environment</li><li>
Willingness to learn new technologies and IT processes</li><li>
Experience with ticketing systems (e.g., Fresh service, Jira, Zendesk) is a plus</li><li>
Basic understanding of IT security principles and corporate policies preferred</li><li>
Ability to work on foot for extended periods and lift up to 50 pounds</li></ul>
Preferred Qualifications<ul><li>
Certifications such as Microsoft 365 Fundamentals (MS‑900), CompTIA A+, CompTIA Network+, or ITIL Foundation</li><li>
Experience with mobile device management (MDM) solutions supporting iOS and Android</li><li>
Exposure to Cisco networking devices or core network fundamentals</li><li>
Experience with Active Directory and Azure AD administration</li><li>
Familiarity with endpoint management solutions (e.g., Microsoft Intune, SCCM)</li><li>
Knowledge of IT service management best practices and SLA‑driven support</li></ul>
Skills and Abilities<ul><li>
Strong project planning, organization, and execution skills with attention to detail</li><li>
Ability to manage multiple initiatives and priorities simultaneously</li><li>
Effective written and verbal communication skills across field teams and leadership</li><li>
Ability to translate complex operational requirements into clear training and enablement solutions</li><li>
Strong stakeholder management and cross‑functional collaboration skills</li><li>
Adaptability to evolving enterprise priorities and field conditions</li><li>
Analytical and problem‑solving skills focused on execution and adoption</li></ul>
Equipment Operated<ul><li>
Computer, tablet, and standard office software</li><li>
Project management and tracking tools</li><li>
Learning management systems (LMS) and document repositories</li><li>
Audio/visual equipment for training and presentations, as applicable</li></ul>
Physical Requirements &amp; Work Environment<ul><li>
Ability to travel to branch locations, training sites, and job locations as required</li><li>
Ability to work in office, classroom, and field environments</li></ul>
This job description is not intended to be all-inclusive. Employees may perform additional duties as assigned by management. Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as business needs arise. This job description does not constitute a written or implied contract of employment.</div>

Allan Myers Inc.

<div>
 
 
 Responsibilities
 
 
 
 
 
 Position Summary:
 
 
 
 The Support Technician serves as the first point of contact for technical support and provides assistance to users with a wide range of IT issues. This role emphasizes delivering high-quality customer service, troubleshooting, and escalating complex problems when necessary. As an entry-level position, it offers opportunities to build IT knowledge and technical skills while contributing to the organization&rsquo;s IT operations.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Technical Support and Troubleshooting:
 </li>
 <ul>
 <li>
 Assist users with login and password resets, printer/scanner installation, SharePoint/OneDrive connectivity, CMIC access, VPN connectivity, network performance issues, and mobile device deployment.
 </li>
 <li>
 Perform basic system diagnostics and troubleshooting for computers, tablets, phones, and printers to resolve performance or connectivity issues.
 </li>
 <li>
 Execute initial triage for user-reported issues, categorize and prioritize tickets based on business and user impact, and escalate unresolved issues to higher tiers of support.
 </li>
 </ul>
 <li>
 Equipment and Software Support:
 </li>
 <ul>
 <li>
 Install, configure, and perform routine maintenance on hardware and software.
 </li>
 <li>
 Assist users with software requests and deployments, ensuring proper configuration and functionality.
 </li>
 <li>
 Update IT Asset Management System for hardware provisioning, reallocation and decommissioning.
 </li>
 </ul>
 <li>
 Incident Management:
 </li>
 <ul>
 <li>
 Log and track user issues within the incident management system.
 </li>
 <li>
 Provide timely updates and communication with users on the status of their requests or incidents.
 </li>
 </ul>
 <li>
 Customer Service:
 </li>
 <ul>
 <li>
 Deliver exceptional customer service, ensuring user concerns are addressed professionally and efficiently.
 </li>
 <li>
 Maintain strong verbal and written communication while interacting with operations, field employees, and executives.
 
 </li>
 </ul>
 </ul>
 
 
 Qualifications
 
 
 
 
 
 Education &amp; Certification:
 
 
 
 <ul>
 <li>
 Preferred: Bachelor&rsquo;s degree in Business, Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Entry-level certifications such as CompTIA A+ are beneficial.
 </li>
 <li>
 Pursue additional certifications (e.g., ITIL, CompTIA Network+) to enhance qualifications and career advancement.
 
 
 
 </li>
 </ul>
 
 
 Experience:
 
 
 
 
 <ul>
 <li>
 0&ndash;3 years of experience in an IT support role or relevant internship.
 
 
 
 </li>
 </ul>
 
 
 Required Skills And Competencies:
 
 
 
 
 <ul>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Proficiency with incident management systems and service reporting metrics.
 </li>
 <li>
 Knowledge of Microsoft productivity tools, operating systems, and networking technologies (e.g., Cellular, WLAN, Ethernet).
 </li>
 <li>
 Familiarity with scripting tools for administrative tasks and security suites for Unified Threat Management.
 </li>
 </ul>
 <li>
 Interpersonal and Analytical Skills:
 </li>
 <ul>
 <li>
 Strong customer service, problem-solving, and decision-making abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills to build trust and provide clear guidance.
 </li>
 <li>
 Adaptable, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
 </li>
 </ul>
 <li>
 Personal Attributes:
 </li>
 <ul>
 <li>
 Integrity, confidentiality, and ethical conduct.
 </li>
 <li>
 Effective time management and the ability to work under pressure.
 </li>
 <li>
 Strong listening, negotiation, and conflict-resolution skills.
 
 </li>
 </ul>
 </ul>
 
 
 Work Environment And Physical Demands:
 
 
 
 
 <ul>
 <li>
 Primarily office-based with weekly visits to job sites, which may expose the technician to outdoor weather, construction equipment, noise, and uneven terrain.
 </li>
 <li>
 Frequent sitting, standing, walking, and occasional reaching, lifting, and kneeling.
 </li>
 </ul>
</div>

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