it support technician

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 IT SUPPORT TECHNICIAN
 
 
 
 SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of &ldquo;high caliber engineers&rdquo; and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
 
 
 The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
 </li>
 <li>
 Manage on site inventory and the total lifecycle of IT assets.
 </li>
 <li>
 Procure, configure and deploy computer hardware and mobile cellular devices.
 </li>
 <li>
 Troubleshoot software and hardware issues, in person and remotely.
 </li>
 <li>
 Configure and troubleshoot desktop, label and large multifunction printers.
 </li>
 <li>
 Network support and troubleshooting. From device connectivity to VLAN configuration.
 </li>
 <li>
 Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
 </li>
 <li>
 Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
 </li>
 <li>
 Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalency certificate.
 </li>
 <li>
 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
 </li>
 <li>
 Experience supporting Microsoft technologies.
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 Experience supporting Mac iOS and Linux environments.
 </li>
 <li>
 Technical certifications (i.e. A+, Network+, MCSE).
 </li>
 <li>
 Working knowledge of audio-visual equipment.
 </li>
 <li>
 Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
 </li>
 <li>
 Able to work independently while maintaining patience with the constant interruptions.
 </li>
 <li>
 Due to the high visibility of this position, excellent written, verbal and phone communications skills.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
 </li>
 <li>
 Must have valid driver's license.
 </li>
 <li>
 Must be willing to work all shifts, overtime, and/or weekends as needed.
 
 
 </li>
 </ul>
 
 Pay Range
 
 
 
 
 COMPENSATION AND BENEFITS:
 
 
 
 IT Support Technician/Level 1: $29.00 - $35.00/hour
 
 
 IT Support Technician/Level 2: $34.00 - $40.00/hour
 
 
 IT Support Technician/Level 3: $38.00 - $45.00/hour
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

IT Support Technician

Lower Deschutes Outfitters

Overview Join our dynamic team as an IT Support Technician and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide essential technical support to users, troubleshoot software and hardware issues, and ensure seamless operation of computer systems across the organization. Your proactive approach and problem-solving skills will empower teams to work efficiently and confidently with their technology tools. This is an exciting opportunity for tech enthusiasts eager to make a tangible impact in a fast-paced environment while expanding their IT expertise.Duties<ul><li>Deliver prompt and effective technical support to end-users via help desk platforms, addressing issues related to hardware, software, operating systems, and network connectivity</li><li>Troubleshoot and resolve software problems across various platforms including Windows, macOS, and Linux, ensuring minimal downtime</li><li>Manage computer hardware assets such as desktops, laptops, mobile devices, printers, and peripherals to maintain optimal performance</li><li>Configure and support computer networking components including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki devices</li><li>Assist in deploying and managing IT infrastructure tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, Windows Server environments, BMC Remedy ticketing system, ServiceNow, Jira, and network administration tasks</li><li>Support remote connectivity solutions by configuring VPNs and troubleshooting related issues to facilitate secure access for remote workers</li><li>Collaborate with team members on projects involving network upgrades, security enhancements, and system migrations while maintaining clear communication with stakeholders</li></ul>Requirements<ul><li>Proven experience providing technical support in a help desk or desktop support environment with a strong customer service orientation</li><li>Solid understanding of operating systems including Windows (Windows 10/11), macOS, and Linux distributions</li><li>Hands-on experience troubleshooting computer hardware components and peripherals</li><li>Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls (including Meraki), and network security protocols</li><li>Familiarity with IT management tools like SCCM, GPOs, Active Directory, Windows Server environments, BMC Remedy or ServiceNow ticketing systems, and Jira for issue tracking</li><li>Ability to analyze technical problems quickly using strong analysis skills to identify root causes and implement effective solutions</li><li>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users</li><li>Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not required</li></ul>Join us in delivering outstanding IT support that keeps our organization connected and productive! We value proactive problem solvers who thrive on helping others succeed through innovative technology solutions.Pay: $75.00 - $76.00 per weekWork Location: In person

Info Center Trading Co. LLC

We&rsquo;re Hiring: ICT Technician<ul><li>Install and test workstations (break/fix), fix performance issues, and diagnose/replace hardware-related problems.</li><li>Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network.</li><li>Troubleshoot/report specific line of business program issues.</li><li>Be accountable for tracking and organization of physical hardware.</li><li>Be clean and organized within the IT department.</li><li>Provide support for the IT Department with multiple projects as required. Provide orientation and guidance to users on how to operate new software and computer equipment.</li><li>Organize and schedule upgrades and maintenance without deterring others from completing their work.</li><li>Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)</li><li>Maintain records/logs of repairs and fixes and maintenance schedule.</li><li>Identify computer or network equipment shortages and place orders.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in the ICT field ( UAE experience preferred).</li><li>Excellent diagnostic and problem-solving skills</li><li>Excellent communication ability</li><li>Outstanding organizational and time-management skills</li><li>In-depth understanding of diverse computer systems and networks</li><li>Good knowledge of Internet security and data privacy principles</li></ul>Degree in Computer Science, engineering or a relevant fieldLocation: Abhu dhabiIf you&rsquo;re passionate about technology, we&rsquo;d love to hear from you!Please send your CV to hr@infocentertrd.comJob Type: Full-time

IronEdge Group

<div>(This is a remote position open to applicants residing in TX, NM, AZ, CO or KS)
Job Description
Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Technicians escalating issues to senior staff members. The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must. Occasional training of end users and new team members is required. 
Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability. Attention to detail is required to complete tickets in accordance with company standards. The desire to learn and the ability to absorb new skills and information are key to this position.
Requirements<ul><li>
Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism</li><li>
Communicating effectively with co-workers cross-functionally via Microsoft Teams</li><li>
Extraordinary focus on customer service</li><li>
Strong ability to solve problems effectively</li><li>
Ability to interact in a variety of situations, including customer service, orientations, training, and networking</li></ul><ul><li>
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.</li><li>
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.</li></ul>
Not Required, but these skills/competencies are a plus:<ul><li>
Managed Services Provider (MSP) experience</li><li>
Background in the customer service industry</li><li>
Applicable certifications from CompTIA, Microsoft</li></ul> 
Get to the EDGE&mdash;where Everyone Deserves Great Experiences! 
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company&rsquo;s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we&rsquo;re proud to share that IronEdge has been recognized as a Great Place to Work&reg; Certified&trade; company. Our award-winning team is honored to be recognized among the tech industry&rsquo;s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. 
Benefits<ul><li>
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance</li><li>
Vision Insurance</li><li>
AD&amp;D Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Flexible Spending Account and Health Savings Account</li><li>
Flexible Time Off plus Holidays</li><li>
Matching 401k</li><li>
At IEG, everyone deserves great experiences!</li></ul>
Salary Range
$38,000 to $42,999 (Nonexempt)</div>

FOX Tech

<div>
 
 
 OVERVIEW OF THE COMPANY
 
 
 Fox Corporation Under the FOX banner, we produce and distribute content through some of the world&rsquo;s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
 
 
 JOB DESCRIPTION
 
 
 
 
 Fox 7 KTBC, the Fox O&amp;O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support includes specification, installation, and repair of computer systems and peripherals within established FOX Technology standards and guidelines. Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment. The position&rsquo;s responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station&rsquo;s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.
 
 
 
 a Snapshot Of Your Responsibilities
 
 
 
 <ul>
 <li>
 Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines.
 </li>
 <li>
 Support a user base of approximately 150 employees.
 </li>
 <li>
 Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.
 </li>
 <li>
 Ensure systems interconnect seamlessly with diverse systems.
 </li>
 <li>
 Deploy new or upgraded technologies as required.
 </li>
 <li>
 Maintain hardware/software inventory for all managed technologies.
 </li>
 <li>
 Support the station's virtual environment.
 </li>
 <li>
 Assist with maintaining the station's infrastructure.
 </li>
 <ul>
 <li>
 This includes but is not limited to technical support of the station&rsquo;s servers (Windows/Lunix)/computers (Windows/macOS)
 </li>
 <li>
 Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems.
 </li>
 <li>
 All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.
 </li>
 <li>
 Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks.
 </li>
 <li>
 Must be able to follow defined procedures and processes and adapt with frequent changes, and unexpected events.
 </li>
 <li>
 Exhibit sound and accurate judgment, and logical reasoning along with the ability to learn quickly.
 
 </li>
 </ul>
 </ul>
 
 What You Will Need
 
 
 
 In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to:
 
 
 
 Technical
 
 
 
 <ul>
 <li>
 Bachelor's Degree or related experience is required
 </li>
 <li>
 Microsoft Windows and Linux server operating systems
 </li>
 <li>
 DHCP and DNS
 </li>
 <li>
 Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
 </li>
 <li>
 Network printing and multi-function devices
 </li>
 <li>
 Diagnostic tools for on-prem, cloud, computer and network environments
 </li>
 <li>
 Systems and components for servers, workstations, and laptop computers
 </li>
 <li>
 Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
 </li>
 <li>
 Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.
 
 
 </li>
 </ul>
 
 NICE TO HAVE, BUT NOT A DEALBREAKER
 
 
 
 <ul>
 <li>
 Knowledgeable in b asic IP networking and troubleshooting
 </li>
 <li>
 Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)
 </li>
 <li>
 Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage &amp; Workspaces
 </li>
 <li>
 Knowledgeable in security protocols and remediation
 </li>
 <li>
 Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)
 </li>
 <li>
 Knowledgeable in Infoblox DHCP and DNS
 </li>
 <li>
 Knowledgeable in telephony PBX / VOIP &ndash; Cisco Call Manager
 </li>
 <li>
 Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms
 </li>
 <li>
 Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium
 
 
 </li>
 </ul>
 Learn more about Fox Tech at
 
 
 #foxtech
 
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
 
 
 
 Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $67,000.00-90,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
 
 
</div>

Allied Steel Buildings

<div>
 
 Job Description
 
 
 
 Allied Steel Buildings, Inc. is seeking a proactive and customer-centric IT Support Technician I to join our team. As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment. The ideal candidate is a natural problem-solver who enjoys helping others and has a solid foundation in modern IT troubleshooting.
 
 
 
 Allied Culture
 
 
 
 We believe great service matters from start to finish. That&rsquo;s why going the distance for our clients starts with taking care of our team members. They are our most important asset. We invest in their continuous development and recognize their contribution to our success. Great work starts with collaborating with a team dedicated to creating value worldwide. The Allied Team is highly resourceful, innovative, and competent with extensive experience. Our culture is flexible, offering work-life balance, empowered because everyone&rsquo;s voice matters, unified by promoting &ldquo;we&rdquo; over &ldquo;me&rdquo; and creative thinking outside the box, it&rsquo;s the Allied way.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for internal support requests via helpdesk, email, and phone.
 </li>
 <li>
 Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals.
 </li>
 <li>
 Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user.
 </li>
 <li>
 Execute employee onboarding and offboarding tasks, including account creation and hardware provisioning.
 </li>
 <li>
 Assist in managing user permissions within Active Directory and Microsoft Entra ID.
 </li>
 <li>
 Provide basic "how-to" training for employees on internal IT tools and security best practices.
 </li>
 <li>
 Perform initial setup, imaging, and deployment of laptops, desktops, and mobile devices.
 </li>
 <li>
 Assist in routine maintenance of office equipment, such as printers, VoIP phones, and conference room AV.
 </li>
 <li>
 Maintain an accurate inventory of IT assets and software licenses.
 </li>
 <li>
 Log all support activities accurately within the ticketing system.
 </li>
 <li>
 Contribute to the internal knowledge base by creating simple "Quick Start" guides for common user issues.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a technical support or helpdesk role.
 </li>
 <li>
 Associate degree in IT, Computer Science, or equivalent work experience.
 </li>
 <li>
 CompTIA A+ or Google IT Support Professional Certificate preferred.
 </li>
 <li>
 Strong hands-on experience troubleshooting Windows 10/11 and macOS environments.
 </li>
 <li>
 Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and basic Active Directory tasks (password resets, group additions).
 </li>
 <li>
 Ability to disassemble/assemble workstations and troubleshoot basic networking (Wi-Fi connectivity, Ethernet cabling).
 </li>
 <li>
 Exceptional interpersonal skills with the ability to explain technical concepts to non-technical staff.
 </li>
 </ul>
</div>

IT Support Technician I

ISC Constructors, LLC

<div>Who We Are:

For over 35 years, ISC has provided safe, high quality electrical, instrumentation and controls solutions to global leading industrial manufacturers. With offices in Baton Rouge, Beaumont, Houston, Corpus Christi, and Columbus, as well as job sites around the country, ISC has grown our team as high 3,000+ associates and offers full-service engineering, construction, and maintenance solutions throughout the United States.

The Position:

Under the general supervision of the IT Operations Manager, the Level 1 IT Support Technician provides first-level technical support for the company&rsquo;s end users, devices, and core technology systems. This position is responsible for responding to support requests, troubleshooting hardware and software issues, setting up and maintaining user devices, documenting resolutions, and escalating more complex problems when needed.

This role is a front-line position within the IT department and is critical to delivering reliable, professional, and timely support to associates across the organization.

Key Responsibilities

End User Support
<ul>
<li>Provide first-level technical support for issues related to computers, software, printers, mobile devices, and other company technology.</li>
<li>Respond to support requests submitted through approved IT support channels.</li>
<li>Troubleshoot and resolve basic technical issues in a timely, professional, and customer-focused manner.</li>
<li>Follow up with users to ensure issues have been fully resolved.</li>
<li>Escalate advanced or unresolved issues to the appropriate IT team members.</li>
</ul>
Device Setup, Maintenance, and Troubleshooting
<ul>
<li>Install, configure, maintain, and repair computer hardware, software, and peripheral devices.</li>
<li>Perform routine troubleshooting for workstation, email, login, printing, and connectivity issues.</li>
<li>Run diagnostic tools and apply standard corrective actions to resolve technical problems.</li>
<li>Assist with new user setup, device deployments, upgrades, replacements, and moves.</li>
<li>Support basic troubleshooting of Local Area Network (LAN), Wide Area Network (WAN), and related connectivity issues.</li>
</ul>
Documentation and Process Support
<ul>
<li>Document support activity, troubleshooting steps, and issue resolutions in the company&rsquo;s ticketing system.</li>
<li>Assist in developing and maintaining IT documentation, support procedures, and knowledge base content.</li>
<li>Help reinforce IT standards, support processes, and best practices across the organization.</li>
</ul>
Security and Asset Support
<ul>
<li>Assist with endpoint protection, software updates, patching, and other routine system maintenance tasks.</li>
<li>Support established IT security procedures related to device handling, user access, and issue reporting.</li>
<li>Assist with tracking and maintaining IT hardware inventory and related records.</li>
</ul>
Team Collaboration
<ul>
<li>Work closely with the IT team to support daily operations and provide consistent service to the business.</li>
<li>Assist with IT projects, technology rollouts, and other department initiatives as assigned.</li>
<li>Maintain a professional, service-oriented approach when supporting associates at all levels of the organization.</li>
</ul>
Qualifications
<ul>
<li>Associate&rsquo;s degree in Information Technology or a related field preferred; equivalent experience may be considered.</li>
<li>Prior help desk, desktop support, or technical support experience preferred.</li>
<li>Basic knowledge of computer hardware, software, printers, and mobile devices.</li>
<li>Familiarity with Microsoft 365 applications and Windows operating systems.</li>
<li>Basic understanding of networking concepts preferred.</li>
<li>CompTIA A+ certification is a plus.</li>
</ul>
Competencies
<ul>
<li>Strong customer service mindset and a professional approach to user support.</li>
<li>Effective written and verbal communication skills.</li>
<li>Strong troubleshooting and problem-solving ability.</li>
<li>Ability to work independently on routine issues and escalate when appropriate.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li>
<li>Dependable, team-oriented, and committed to delivering high-quality support.</li>
<li>Demonstrates professionalism, integrity, and sound judgment.</li>
</ul>
Working Conditions / Physical Requirements
<ul>
<li>Ability to lift, carry, and move standard IT equipment such as laptops, monitors, printers, and desktop devices.</li>
<li>Ability to work onsite during normal business hours.</li>
<li>Ability to travel occasionally to other office or jobsite locations, if needed.</li>
<li>Occasional after-hours or off-hours support may be required based on business needs.</li>
</ul>
Other Information:
<ul>
<li>Excellent wages and complete benefits package.</li>
<li>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</li>
<li>ISC evaluates and hires applicants for employment based exclusively upon the applicant&rsquo;s merit. No applicant will ever be required to pay money (or any other form of compensation) to an ISC employee in order to be hired by or considered for employment with the Company.</li>
<li>This announcement is not intended to be a complete listing of all similar, miscellaneous, or incidental, duties, which may be required from day-to-day. ISC utilizes the multi-skill concept and expects all associates to perform other job requirements.</li></ul></div>

Level 1 IT Support Technician

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IT Support Technician I

Level 1 IT Support Technician