it support technician

Stratus

<div>Overview:
<div>
There&rsquo;s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage &amp; interior branding to site refresh &amp; remodel, from energy &amp; lighting to repair &amp; maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.</div><div></div><div> 
From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus&rsquo; success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.</div><div></div><div> 
Job Summary: The IT Support Technician III serves as the first point of contact for end-user technical support, both onsite and remote. This role is responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support. The position also includes managing the desktop and laptop environment&mdash;covering hardware setup, software installations, updates, and lifecycle maintenance. As needed, the specialist will assist in network troubleshooting, system maintenance, and implementation efforts under the direction of the IT HelpDesk Manager.</div>
Responsibilities:
<ul><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.</li><li>
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.</li><li>
Configure and install workstations for new users.</li><li>
Field and log help requests from users via phone, email, or ticketing system; follow standard operating procedures for issue tracking and resolution.</li><li>
Prioritize, triage, and escalate technical problems as needed.</li><li>
Perform software and hardware troubleshooting for desktops, laptops, printers, and peripherals.</li><li>
Install, configure, and update operating systems and applications</li><li>
Maintain endpoint security, antivirus definitions, and system patches.</li><li>
Provision and decommission user accounts in Active Directory, Microsoft O365, VPN, and other systems in accordance with onboarding/offboarding processes.</li><li>
Maintain and manage IT asset inventory (e.g., laptops, desktops, mobile devices, accessories).</li><li>
Support remote users with VPN, cloud access, remote desktop, and mobile device configuration.</li><li>
Assist with mobile device setup and management, including MDM configuration.</li><li>
Provide technical support for video conferencing systems, meeting room tech, and AV equipment.</li><li>
Participate in IT projects, including hardware refreshes, software rollouts, and migrations.</li><li>
Document technical processes, known issues, and troubleshooting steps in the IT knowledge base.</li><li>
Assist with software license tracking and compliance efforts.</li><li>
Support IT security initiatives, including phishing response, MFA configuration, and security compliance enforcement.</li><li>
Train users and interpret instructions to ensure comfort with new hardware and software tools.</li><li>
Maintain a friendly presence, helpful attitude, and professional demeanor in all user interactions.</li><li>
Administer/Troubleshoot VDI solutions to include Citrix and Microsoft AVD with Nvidia GPU support</li><li>
Other duties as assigned by the IT Helpdesk Manager.</li></ul>
Qualifications:
<div>
Skills</div><ul><li>
Strong knowledge of Windows operating systems and desktop applications and standard corporate hardware. This includes but is not limited to:</li><li>
Microsoft Office O365 Cloud Environment</li><li>
Microsoft Windows Desktop Environment.</li><li>
On-Prem/Entra Identity Directory</li><li>
Remote Management tools</li><li>
Understanding of computer networking and Wi-Fi solutions.</li><li>
Mobile Device Hardware and OS</li><li>
IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.</li><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Customer-focused with a helpful and professional demeanor.</li><li>
Ability to manage multiple priorities effectively and remain productive during high-demand periods.</li><li>
Experience skilled VDI support with Citrix VDI and Microsoft AVD with Nvidia GPU technology</li><li>
Able to work independently and collaboratively within a team environment.</li><li>
Experience with Active Directory, DHCP, DNS, server roles and services.</li><li>
Strong quantitative, analytical, organizational and problem-solving skills. A resourceful researcher, with the skill and persistence to resolve issues.</li></ul><div>
Education, Experience, Certifications</div><ul><li>
High-school graduate</li><li>
Windows Server Administration: 4 years (Preferred)</li><li>
Windows Desktop Administration: 4 years (Preferred)</li><li>
Advanced Active Directory, Group Policy</li><li>
Azure AD, Intune/Endpoint, TEAMS, SharePoint and OneDrive</li><li>
Experience in a Support/Help Desk Environment: 4 years</li></ul><div>
Physical and Mental Demands</div><ul><li>
Expected work hours are 8:00AM to 5:00PM, with overtime as needed.</li><li>
Must be able to respond reasonably to emergency situations, power outages, network outages, viruses, etc. quickly.</li></ul><div>
Why Work With Us</div><ul><li>
Supportive &amp; Friendly Culture</li><li>
Manage national accounts for Fortune 500 companies</li><li>
Medical, Dental, Vision coverage options</li><li>
Flexible Spending &amp; Health Savings Accounts</li><li>
Company paid Life Insurance</li><li>
401k with Employer Contribution</li><li>
Company paid Short/Long Term Disability</li><li>
Generous Paid Time Off program + Holidays</li><li>
Career Growth Opportunities and Career Mapping</li><li>
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors</li></ul><div>
Pay Range</div><div>
$48,000 - $57,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.</div><div></div><div> 
EEO/MFDV</div></div>

IT Support Technician

Radancy

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our New York Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

Proactive Technology Management

<div>
 Proactive Technology Management is looking for an experienced IT professional in the Philadelphia / Southern New Jersey area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. Ideally this person is comfortable working closely with a single client supporting multiple locations around Philadelphia and Southern New Jersey.
 
 
 
 Location:
 
 
 
 We are looking for someone to work full time in or around Philadelphia / Southern New Jersey. Willingness to travel on occasion (most of the client locations are in the area). There will also be occasional out of state travel. Travel would vary.
 
 
 
 Proactive Technology Is Different:
 
 
 
 <ul>
 <li>
 Monthly check-ins and annual path planning
 </li>
 <li>
 Defined path for career development and personal growth
 </li>
 <li>
 Fun, team-based approach
 </li>
 <li>
 Constantly learning new tech
 </li>
 <li>
 We are Nuts about IT
 
 
 </li>
 </ul>
 
 The Path:
 
 
 
 Technician -&gt; Integrator -&gt; Engineer -&gt; Consultant
 
 
 Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a
 
 Primary.
 
 Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud.
 
 
 Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential.
 
 
 
 The Position:
 
 
 
 We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred.
 
 
 Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!
 
 
 What to expect in your first 30 days:
 
 
 
 Week 1 - Shadow and Learn
 
 
 
 This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them, and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage).
 
 
 
 Week 2 - Shadow and Start Doing
 
 
 
 After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2.
 
 
 
 Week 3 and Week 4 - Do and Observe
 
 
 
 Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.
 
 
 Your billable hours target increases each week during the first month:
 
 
 Week 1 = 0 hours (time is still tracked)
 
 
 Week 2 = 12 hours
 
 
 Week 3 = 20 hours
 
 
 Week 4 = Your set target (26, 28, 30)
 
 
 
 Requirements
 
 
 
 This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of
 
 Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
 
 . Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
 
 
 
 Must Have:
 
 
 
 <ul>
 <li>
 5+ Office 365 and Windows Server experience
 </li>
 <li>
 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
 </li>
 <li>
 5+ Network Setup experience (installing AP's, switches, and firewalls)
 </li>
 <li>
 Extensive experience in virtualization and networking
 </li>
 <li>
 Above and beyond customer service
 
 
 </li>
 </ul>
 
 Good To Have:
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 IT-related certifications
 </li>
 <li>
 MSP Experience
 </li>
 <li>
 Health/Medical IT Experience
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Setting Up Customer Networks (cloud to keyboard)
 </li>
 <li>
 Windows Server Installation
 </li>
 <li>
 Configuration Maintenance
 </li>
 <li>
 Ongoing Support (access points, firewalls, and switches)
 </li>
 <li>
 Remote troubleshooting of client, as well as on-site when required
 </li>
 <li>
 Monday - Friday schedule
 </li>
 <li>
 One Saturday per month for the first 18 months
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Full Medical Benefits
 </li>
 <li>
 2 Weeks Paid Vacation
 </li>
 <li>
 Full Time
 </li>
 <li>
 Dental &amp; vision insurance
 </li>
 <li>
 401(k) matching
 </li>
 </ul>
</div>

Samaritan Daytop Village

<div>Overview:
<div>
IT Support Technician 
Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties.</div><div> 
The IT Support Technician provides day‑to‑day technical assistance for staff, including setting up hardware, installing software, troubleshooting issues, and supporting a variety of devices and applications. This role handles support tickets, assists with system upgrades, maintains equipment inventory and documentation, and travels to agency locations as needed. Strong knowledge of Microsoft 365, Active Directory, basic networking, and technical terminology is essential, along with effective time management, teamwork, and the ability to work independently.</div>
Responsibilities:
<div><ul><li>
Provide technical support for hardware, software, and network issues while delivering excellent customer service</li><li>
Setup new computers for users in a Windows environment</li><li>
Troubleshoot Microsoft 365, Windows operating systems, and basic networking problems with patience and professionalism</li><li>
Install, configure, and maintain desktops, laptops, mobile devices, printers, and other IT equipment</li><li>
Manage, track, and resolve IT support tickets promptly to ensure a positive user experience</li><li>
Assist with system upgrades, network installations, and technology rollouts</li><li>
Support users with software applications, including healthcare systems and internal tools</li><li>
Maintain accurate documentation for equipment inventory, configurations, and IT procedures</li><li>
Travel to agency locations to provide onsite technical support and implement solutions, several times per months</li><li>
Communicate clearly with staff at all levels, exercising empathy, understanding, and strong customer‑facing skills</li><li>
Collaborate with team members and vendors to ensure smooth and reliable technology operations</li><li>
Prioritize tasks effectively, multitask, and work independently in a fast‑paced environment</li></ul></div>
Qualifications:
<div><div><ul><li>
At least an Associate&rsquo;s Degree in Computer Science, Information Technology, or a related field, or equivalent experience</li><li>
At least a year of hands‑on IT technical support experience in a help desk or desktop support environment</li><li>
Strong customer service skills with the ability to remain patient, empathetic, and professional when assisting users</li><li>
Experience troubleshooting Microsoft 365, Windows operating systems, and desktop hardware</li><li>
Familiarity with Active Directory, user account management, and basic Windows networking</li><li>
Ability to troubleshoot and support printers, mobile devices, VoIP phones, and other peripherals</li><li>
Willingness and ability to travel to multiple agency locations to provide onsite support, several times per months</li><li>
Strong verbal and written communication skills, with the ability to support users of all technical levels</li><li>
Ability to prioritize tasks, manage time effectively, and work both independently and as part of a team</li><li>
Basic understanding of IT terminology and standard support procedures</li><li>
Experience collaborating with external vendors and internal departments to resolve technical issues</li></ul></div><div> 
Additional Information</div><div> 
This is a full-time non-exempt role with an hourly rate of $27.47-$28.57 (annualized at 35 hour per week to $50,000-$52,000) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, access to daily pay, and tuition reimbursement.</div><div>
This role is based in Briarwood, Queens and is eligible to work one remote day, after the 90-day introductory period. The other 4 days are spent at the Briarwood Headquarters or a program site.</div></div><div> 
#li-hybrid</div></div>

Eleven Recruiting

<div>
 
 
 About Eleven Recruiting
 
 
 
 We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
 
 
 
 
 
 Our client, an investment firm, is seeking a Desktop Support Technician to join their team in Houston, TX!
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
 </li>
 <li>
 Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Manage and support user accounts, password resets, and group memberships in Active Directory.
 </li>
 <li>
 Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
 </li>
 <li>
 Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
 </li>
 <li>
 Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
 </li>
 <li>
 Help with new hire onboarding, workstation setup, and basic hardware deployments.
 </li>
 <li>
 Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
 </li>
 <li>
 Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2+ years of IT support or help desk experience (corporate or professional services experience is a plus).
 </li>
 <li>
 Hands-on experience supporting Windows 10/11 environments.
 </li>
 <li>
 Experience with Active Directory for account creation, password resets, and group management.
 </li>
 <li>
 Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
 </li>
 <li>
 Familiarity with networking basics (DNS, DHCP, VPN).
 </li>
 <li>
 Experience supporting conference rooms, telephony, or video conferencing systems.
 </li>
 <li>
 Strong communication and interpersonal skills; proven ability to deliver excellent customer service.
 </li>
 <li>
 Experience using a ticketing system (ServiceNow, Jira, or similar).
 </li>
 <li>
 Bachelor&rsquo;s degree in IT/Computer Science or equivalent practical experience preferred.
 </li>
 </ul>
 
 
 
 
 
 Pay Rate:
 
 $35.00 - $40.00/hr
 
</div>

Hospital Sisters Health System

<div>Pay Range:
$23.15 - $34.73<div><div><div><div><div><div><div>
A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.</div></div></div></div></div></div></div>
Hospital Sisters Health System (HSHS) is seeking an IT Support Tech to join our team. Under general supervision, the IT Support Technician provides front line support to customers. The IT Support Technician resolves issues while referring more complex problems to Support Engineers and/or leadership. This role is responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. 
 
Position Specifics:
 
o Department: IT
 
o Core Function: Corporate Services
 
o Schedule: Day Shift, 40 hrs/wk, on call rotation 
o Facility: St. John's Hospital
 
o Location: Springfield, IL
 
o Compensation that aligns with your experience 
Education Qualifications<ul><li>
High School Diploma or equivalent is required.</li><li>
Associates degree in Computer Science or related field is preferred.</li></ul>
Experience Qualifications<ul><li>
1-2 years of experience in software, hardware, operating systems, installation procedures, and applications is preferred.</li></ul>
Certifications, Licenses and Registrations<ul><li>
A+ Certification is preferred.</li></ul>
Job Description
Scheduled Weekly Hours:
40
Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.
Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.
Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.
Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.<ul><li>
Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.</li><li>
Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.</li><li>
Retirement benefits including HSHS 
contributions.</li><li>
Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.</li><li>
Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!</li><li>
Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!</li></ul>
Benefits
HSHS and affiliates is an Equal Opportunity Employer (EOE).
HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.</div>

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