it support technician

This is Gain Ltd

<div>Role Details:
Job Title:
IT Support Technician &ndash; 2nd Line 
Location:
Mumbai 
Reports to:
IT Support Manager 
Direct Reports:
N/A 
Primary Purpose
The Apprentice System Administrator will support the Operational, DevOps and Technology team. They will provide technical support across the organisation and will help to monitor and maintain ISO 27001 policies and process. 
Main Responsibilities:
The IT Support Technician is responsible for the smooth running of computer systems, both hardware and software ensuring that users get maximum benefits from them with minimal disruption, this includes:<h3 class="jobSectionHeader">
Support and Ticket Systems</h3><ul><li>Provide 1st and 2nd Line support for more complex technical issues, including but not limited to operating system problems, network issues, software configuration, and server-related inquiries</li><li>Monitor Jira Support desk and provide support across the full organisation.
</li><li>Ensuring SLAs are being met and reported on monthly. Respond to and track tickets from initial logging to resolution</li><li>Prepare and maintain all hardware.
</li><li>Perform in-depth diagnosis and provide timely resolution for issues related to servers, networking, applications, and cloud services.</li><li>Provide guidance and mentorship to 1st Line Support team members.</li><li>Work with wider IT Operations team to help troubleshoot system and network problems, diagnosing and solving issues.</li><li>You will support the wider IT team with projects as necessary.
</li></ul><h3 class="jobSectionHeader">ISO 27001 Audits and Processes</h3><ul><li>Complete audits across the business to support the on-going maintenance and compliance with our ISO 27001 accreditation.</li><li>Work with System Administrator and DevOps to ensure security and consistencies within Gain infrastructure and perform routine checks and tasks on systems on a regular basis</li><li>Monitor and maintain all logs for investigation and audit</li><li>Providing operational support to other infrastructure teams in the event of risks, incidents or technical issues</li><li>Participate in the management, configuration and patching of IT systems and networks, ensuring they are up to date and secure for Gain
</li></ul><h3 class="jobSectionHeader">Software, Asset and Access Management</h3><ul><li>Software and equipment/asset tracking and reporting</li><li>Monitor and maintain computer systems.</li><li>Work closely and establish a good working relationship with clients and suppliers.</li><li>Install and configure computer hardware operating systems and applications.</li><li>Support the roll-out of new applications/software.</li><li>Work with suppliers to ensure all assets are fixed in a timely manager and replace any parts that maybe required.</li><li>Diagnosing and solving hardware or software faults</li><li>Work with PeopleTeam with New Starter and Leaver requests to arrange and manage assets.</li></ul><h3 class="jobSectionHeader">
DevOps and Technology</h3><ul><li>Support DevOps, Developers and Technology teams with managing and improving GitLab.</li><li>Build, maintain and support multiple environments from a DevOps perspective</li><li>Attend CAB meetings and follow Gain&rsquo;s Change and Release process for Deployments.</li><li>Learn and expand relevant tooling to assist in set-up and maintenance of automated deployments of both infrastructure and applications.</li><li>Collaborate with the development and software support teams to understand infrastructure requirements.</li></ul> 
Education / Qualifications
<ul><li>Professional IT certifications desirable</li></ul>
<ul><li>Information Technology Infrastructure Library (ITIL) framework certification desirable</li></ul> 
Professional skills/ experience:
<ul><li>At least 1-2 years experience, ideally in comparable role</li></ul>
<ul><li>Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring</li></ul>
<ul><li>Experience with implementing, configuring, and testing solutions</li></ul>
<ul><li>Good knowledge of technical management, information analysis and of computer hardware/software systems</li></ul>
<ul><li>Experience with cloud (AWS/Azure) environments</li></ul>
<ul><li>Experience in data centre management and data governance</li></ul>
<ul><li>Hands-on experience with computer networks, network administration, network installation and network security.</li></ul> 
Personal Qualities
<ul><li>Problem solver.</li></ul>
<ul><li>Great with people, can build trust and rapport across the entire organisation.</li></ul>
<ul><li>Good communicator with clients and internally.</li></ul>
<ul><li>Team Player commitment and flexible.</li></ul>
<ul><li>Ability to prioritize and quickly resolve issues.</li></ul>
<ul><li>Attention to detail.</li></ul></div>

Central IT - Senior IT Support Technician

Cognizant Technology Solutions

<div>At Cognizant, our global community sets us apart&mdash;an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
About Cognizant&rsquo;s CIS Practice: Cognizant&rsquo;s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Desktop Support Analyst
Applications will be accepted until Mar 31, 2026
This role is not able to offer visa transfer or sponsorship, now or in the future
Location: Candidates will need to work from the Client&rsquo;s office in Austin, TX all 5 days a week.
Required skills: 2-4 years of experience on<ul><li>On-Site End User Support</li><li>Incident Resolution</li><li>Device Lifecycle &amp; Asset Management</li><li>Stakeholder Communication &amp; Service Experience</li></ul>
Mandatory skills: Windows OS, Troubleshooting of laptops, desktops, printers, scanners, Service Management &amp; Process Skills
Responsibilities<ul><li>Desktop and Mobile Device Support to end-users including Windows, Mac OS, iOS, and Android</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Determine the best solution based on the issue and details provided by customers</li><li>Walk the customer through the problem-solving process</li><li>Direct unresolved issues to the next level of support personnel</li><li>Ensure that adequate support is provided to end-users in solving IT support requests and business needs</li><li>Responding to important information requests, critical escalations, and major systems outages</li><li>Ensure helpdesk activities are correctly recorded, routed/dispatched, followed up and resolved with users</li><li>Helping with network access for users and patients in Clinics respecting correct security levels.</li><li>Hardware lifecycle management: Monitor the return and safe storage of existing hardware until final disposal or destruction</li><li>Ensure compliance-related guidelines are being implemented or monitored.</li><li>Participate in corporate training sessions and certifications when required</li></ul> 
Salary and Other Compensation:
The annual salary for the position depends on experience and other qualifications of the successful candidate and is between $50,000/year - $56,000/year. This position is also eligible for Cognizant&rsquo;s discretionary annual incentive program, based on performance and subject to the terms of Cognizant&rsquo;s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:<ul><li>
Medical/Dental/Vision/Life Insurance</li><li>
Paid holidays plus Paid Time Off</li><li>
401(k) plan and contributions</li><li>
Long-term/Short-term Disability</li><li>
Paid Parental Leave</li><li>
Employee Stock Purchase Plan</li></ul>
#LI-SA1
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law</div>

Desktop Support Analyst / IT Support Technician

Baniyas Oasis Department Store

We are seeking a skilled and certified IT Technician with a valid SIRA card to manage, maintain, and troubleshoot IT infrastructure across our facilities in the UAE. The ideal candidate will have hands-on experience with networking, structured cabling, CCTV systems, internet services, and general IT support. The candidate must comply with UAE regulations and ensure all installations and maintenance meet safety and security standards.Key Responsibilities:<ul><li>Install, configure, and maintain computers, servers, network devices, and related IT hardware.</li><li>Manage and troubleshoot LAN/WAN networks, routers, switches, firewalls, and wireless systems.</li><li>Perform structured cabling installation for data, voice, and network systems.</li><li>Install, maintain, and monitor CCTV systems and access control systems.</li><li>Provide IT support to employees, including hardware/software troubleshooting.</li><li>Monitor internet connectivity and ensure network security and performance.</li><li>Perform regular preventive maintenance on IT and security systems.</li><li>Maintain accurate documentation of IT infrastructure, assets, and configurations.</li><li>Assist in planning and implementing new IT projects and upgrades.</li><li>Ensure compliance with SIRA regulations and UAE IT &amp; security standards.</li><li>Respond promptly to technical issues and provide efficient solutions.</li></ul>Requirements:<ul><li>Valid SIRA Card (UAE) &ndash; Mandatory</li><li>Proven experience as an IT Technician, Network Technician, or similar role.</li><li>Strong knowledge of LAN/WAN networks, switches, routers, and Wi-Fi systems.</li><li>Experience in structured cabling (Cat6, fiber optics) and patch panel management.</li><li>Hands-on experience with CCTV installation, maintenance, and troubleshooting.</li><li>Familiarity with server maintenance, computer hardware, and software troubleshooting.</li><li>Understanding of IT security best practices.</li><li>Ability to read technical diagrams and follow SOPs.</li><li>UAE driving license preferred.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li></ul>Preferred Skills:<ul><li>Experience with network monitoring tools and IT asset management.</li><li>Knowledge of VOIP systems and IP telephony.</li><li>Experience with access control systems and alarm integration.</li><li>Ability to provide technical support remotely and on-site.</li></ul>Job Type: Full-timePay: From AED1.00 per month

IT Technician (SIRA Card Holder) – UAE

ROYAL TULIP

Job Title: IT AssistantLocation: Sharjah Salary: 2500 &ndash; 3000 AED per month (based on experience) Job Type: Full-TimeJob DescriptionWe are looking for a reliable and motivated IT Assistant to support our day-to-day IT operations. The ideal candidate will have strong troubleshooting skills and hands-on experience in providing technical support. Candidates with prior IT experience (Home country experience considered) will be strongly preferred.Key Responsibilities<ul><li>Provide technical support for computers, printers, and office IT equipment</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install and configure operating systems, applications, and antivirus software</li><li>Assist with basic network setup (Wi-Fi, routers, LAN connections, etc.)</li><li>Maintain IT inventory, documentation, and system records</li><li>Support email setup, backups, and user account management</li><li>Coordinate with external vendors for repairs or upgrades when needed</li><li>Ensure systems are running smoothly and securely</li></ul>Requirements<ul><li>Previous experience as an IT Assistant / IT Support Technician</li><li>Freshers in UAE with IT work experience in their home country is preferred</li><li>Basic knowledge of Windows OS, MS Office, printers, and networking</li><li>Familiarity with troubleshooting common IT issues</li><li>Good communication skills and ability to work under pressure</li><li>Strong problem-solving and time management skills</li></ul>Preferred Skills (Bonus)<ul><li>Knowledge of CCTV installation/support</li><li>Experience with ERP systems or basic server support</li><li>Familiarity with basic cybersecurity practices</li></ul>What We Offer<ul><li>Competitive salary: 2500 &ndash; 3000 per month</li><li>Visa and Insurance, paid annual leave</li><li>other benefits as per UAE labor law</li><li>Opportunity to grow within the company</li></ul>How to ApplyInterested candidates can apply through Indeed.Note: Only shortlisted candidates will be contacted.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you available to join immediately?</li><li>What is your visa status?</li><li>Are you okay with the salary range provided?</li></ul>Experience:<ul><li>IT assistant: 2 years (Required)</li></ul>

IT Assistant

alfarabi medical laboratory

Part time IT technician- Good understaning of systems, software and all related IT issues.- Great communication and problem solving skills- Work is 3-4 hours a day and 5 times a week.Job Type: Part-timePay: AED1,000.00 - AED1,200.00 per month

Ajman

McGuireWoods LLP

<div>Overview:
<div>
McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Seattle office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.</div><div></div><div> 
McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.</li><li>
Set-up and support internal and external meetings, presentations, conference calls and events as needed.</li><li>
Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.</li><li>
Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.</li><li>
Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.</li><li>
Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.</li><li>
Performs additional duties as directed.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.</li><li>
Law firm experience preferred.</li><li>
Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.</li><li>
Experience supporting iPhone and Android.</li><li>
Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.</li></ul><div>
Have more questions? Connect with a recruiter directly.</div><div>
#LI-MM1</div></div><div></div>

On-Site Support Technician

Mecklenburg County

<div>Salary Range: $42,105 - $63,022 
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. 
 
Our mission is to serve Mecklenburg County residents by helping them improve their lives and community. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. 
 
POSITION SUMMARY 
Provide technical support, analysis and customer focused work. This position, under direct supervision, answers questions and resolves simple to moderate technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalates tickets as needed, routinely requires communicating and coordinating with end-users and other ITS teams to resolve issues and troubleshoots via telephone or remote technology. IT Support Technician I is the first level of a three-part series. 
 
ESSENTIAL FUNCTIONS 
<ul><li>Aid customers concerning the use of computer hardware, software, audio video systems, including printing, installation, enterprise applications, electronic mail, and operating systems.</li><li>Perform First Contact Resolution (FCR).</li><li>Install and perform minor to more complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.</li><li>Maintain records of daily data communication transactions, problems and remedial actions taken.</li><li>Read technical manuals, confer with customers, and conduct computer diagnostics to investigate and resolve incidents.</li><li>Route major hardware or software incidents to the appropriate Vendors, Applications teams, or Service Management teams for resolution. (If unable to resolve through remote control)</li><li>Provide operational support for a variety of customer system platforms including Tablet, Desktop, Laptop, and zero client hardware.</li><li>Provide support for enterprise software such as O365 &amp; Windows Operating systems.</li><li>Analyze and clearly communicate (both written &amp; verbal) issues requiring IT Strategic decisions.</li><li>Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using the ServiceNow ITSM Solution.</li><li>Collaborate on the development of training materials and knowledgebase articles.</li><li>Collaborate on the development of training materials and procedures, or train users in the proper use of hardware or software.</li><li>On-call after hours and weekend support may be required.</li><li>Effectively communicate and engage with clients and team members including face-to-face, video, and phone to ensure clear understanding and fostering strong relationships.</li><li>Performs various related duties as required.</li></ul> 

MINIMUM QUALIFICATIONS 
Experience: Minimum of two years of IT support experience or an equivalent combination of training and experience 
Education: High School Diploma or equivalent 
Combination of relevant education and relevant experience accepted: Yes 
 
LICENSES AND CERTIFICATIONS 
<ul><li>Requires a valid North Carolina or South Carolina Driver's License</li><li>Requires County Driving Privileges</li></ul> 

PREFERRED QUALIFICATIONS 
<ul><li>Associate's degree</li><li>ITIL</li></ul> 

KNOWLEDGE, SKILLS AND ABILITIES 
Knowledge of 
<ul><li>Overall, computer operations procedures, operating systems and platforms required. (Windows 11)</li><li>O365, Chrome, OneDrive; other various desktop applications as needed.</li><li>Current techniques and capabilities of personal computers, local area networks and wide area networks.</li><li>Hardware such as: Motherboards, CPU&rsquo;s, Chipsets, Memory, printers, Peripherals, etc.</li><li>Knowledge of Apple iOS and basic device support procedures.</li><li>Audio Video Systems: Logitech Roombars</li><li>Customer Systems such as: Desktops, Laptops, Tablets, Thin &amp; Zero Clients</li><li>Tools and technology within an ITIL and ITSM environment.</li></ul> 

Skills 
<ul><li>Performing continual research to enhance technical knowledge</li><li>Performing Critical Thinking (Complex Troubleshooting)</li><li>Maintaining adaptability when performing in new situations</li><li>Maintaining adaptability when performing in Emergency situations &amp; under stress</li><li>Communication &amp; attention to detail</li><li>Customer service</li></ul> 

Abilities 
<ul><li>Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals</li><li>Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided</li><li>Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships</li><li>Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers&rsquo; and own organization&rsquo;s needs</li><li>Technical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise</li><li>Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently</li><li>Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people</li></ul> 

COMPUTER SKILLS 
<ul><li>Proficient in various computer programs, including Microsoft Office</li><li>Typing</li></ul> 

PHYSICAL DEMANDS 
Physical Demands Frequency 
Must be able to remain in a stationary position 50% of the time Frequently (10 to 24 hrs/week) 
The person in this position needs to move about from point X 
to point Y. Constantly (26 or more hrs/week) 
Operates a computer or other office equipment. Constantly (26 or more hrs/week) 
Ascends/Descends a ladder to perform duties or operate 
equipment. Occasionally (up to 10 hrs/week) 
The person in this role is required to position themselves to 
maintain equipment such as computers, servers, machinery, etc. Occasionally (up to 10 hrs/week) 
The person in this role frequently communicates and must 
be able to exchange and convey information. Constantly (26 or more hrs/week) 
Must be able to review information on paper or computer. Constantly (26 or more hrs/week) 
Must be able to discern information from long distances. Not Applicable 
Must be able to detect or distinguish flavor or smells. Not Applicable 
 
Demand Weight Frequency 
Must be able to carry/move equipment 10 lbs or less Constant 
Must be able to carry/move equipment 11-20 lbs Frequent 
Must be able to carry/move equipment 21-50 lbs Frequent 
Must be able to carry/move equipment 51-100 lbs Not Applicable 
Must be able to carry/move equipment Over 100 lbs Not Applicable 
 
REASONABLE ACCOMMODATIONS STATEMENT 
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 
 
DISCLAIMER STATEMENT 
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor&rsquo;s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.</div>

Field Service Technician

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