it support technician

Parry Labs

<div><b>Who Are We?</b><div>
At Parry Labs we believe the modern combat advantage relies on the speed and scale of open systems. We&rsquo;re redefining the edge of the increasingly ever-changing battlespace by delivering game changing capabilities to our warfighters through digital engineering, software, and hardware solutions that are essential to our core of being a Digital Systems Integrator.</div><div></div><div><br>
Born digital and agile, Parry Labs is building a winning team to be the premier provider for Next Generation Mission Systems Integration across air, land, sea, space and cyber.</div><div></div><div><br>
Are you ready to be an instrumental part of experts in the industry? Join us in the innovation of integration at Parry and apply to help develop the technologies of tomorrow while reaching new heights in your career today.</div><div></div><div><b><br>
About The Role</b></div><div>
The Parry Labs IT Team is looking for a talented IT Support Technician to provide technical support for business users, services, and systems in our Dallas, TX office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software.</div><div></div><div><b><br>
This is a temporary (6) six-month role.<br>
</b></div><div></div><br>
<div><b>Duties &amp; Responsibilities:</b></div><ul><li>
Provide level-1 IT support to users at all Parry Labs locations.</li><li>
Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups).</li><li>
Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments.</li><li>
Setup and install workstation hardware, peripherals, and software for end-users.</li><li>
Grant access and assist with password resets to applications and systems as appropriate.</li><li>
Provide remote end-users support to employees at other locations.</li><li>
Troubleshoot connectivity issues (i.e. site internet, VPN, access to O365)&middot; Troubleshoot hardware and software issues.</li><li>
Setup and support voice and printing services for end users.</li><li>
Collaborate with IT team members on high-severity incidents, IT and business projects, and scheduled maintenance.</li><li>
Collaborate with Cybersecurity team members to help provide on-site response to resolve and remediate security vulnerabilities.</li><li>
Input and track asset management inventory of locations assets including workstations, monitors, phones, and peripherals.</li><li>
Create knowledge (how-to) articles to assist with level-0 support deflection and self-service.</li><li>
Interact with end-users, leadership, and third-party contractor.</li><li>
Other duties as assigned.</li></ul><div></div><div><b><br>
Required Qualifications:</b></div><ul><li>
Associate's degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role</li><li>
US Citizen with ability to obtain and maintain a security clearance</li><li>
Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)</li><li>
Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint)</li><li>
Hands-on experience supporting a large end-user community, laptops, desktops, access management, and collaboration tools</li><li>
Good understanding of computer systems, mobile devices, and other tech products</li><li>
Ability to diagnose and resolve basic IT technical issues</li><li>
Experience with Windows 10/11</li><li>
Excellent communication and customer support skills</li></ul><div></div><div><div><div><div><div><div><b><br>
Why Join Parry Labs?</b></div><div>
At Parry Labs, we foster a culture of curiosity, collaboration, and diversity. Employees are given the autonomy to leverage their skills in creating state-of-the-art tech solutions that aid in the protection of the American Warfighter. We encourage new and bold ideas that push the status quo. It is this entrepreneurial spirit that drives us.</div><div></div><div><br>
Parry Labs will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives with benefits such as education assistance and unlimited paid time off, just to name a few.</div><div></div><div><b><br>
No One Has Time for Long Job Applications!</b></div><div>
We completely understand, that is why we have made the application process easy. We promise. This will be simple.</div><div></div><div><b><br>
Accessibility/Accommodation:</b></div><div>
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to HR@parrylabs.com or call (256) 682-7145 to let us know the nature of your request and contact information.</div></div></div></div></div></div></div><p></p>

IT Support Technician

WholesomeCo Cannabis

<div><p><b>Job Title: </b>IT Support Technician</p><p><b>
Compensation: </b>$22-$25 Per Hour</p><p><b>
Schedule: </b>Typically Monday through Friday, with weekend work as needed</p><p><b>
Location:</b> Bountiful, Utah</p><p><b>
Status:</b> Full-Time</p><p><b>
Benefits: </b>Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance</p><p><b><br>
About WholesomeCo: </b>At WholesomeCo, you&rsquo;re not just taking a job; you&rsquo;re joining a team that&rsquo;s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We&rsquo;re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.</p><p>
WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah&rsquo;s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people&rsquo;s lives.</p><p>
We are seeking an IT Support Technician to manage a broad range of responsibilities, from technical support ticketing to physical hardware deployment. This role offers the opportunity to engage with multiple facets of our technology operations and contribute significantly to our organization.</p><p><b><br>
Responsibilities include:</b></p><ul><li>
Act as the primary internal support for our POS software and state compliance workflows. Validate and triage software bugs before escalation to engineering/leadership.</li><li>
Own ticketing system internally, having the knowledge to prioritize the different requests that come in, I/E front end, back end, etc</li><li>
Diagnose and resolve hardware and software issues on PCs, laptops; thermal and standard printers, mobile devices, and other advanced peripherals</li><li>
Maintain, troubleshoot and provision our mobile and retail payment terminals</li><li>
Collaborate with leadership as well as our Systems Administrator on prioritization of tasks to be completed in a timely manner</li><li>
Assist with password resets, account unlocks, and routine user account management tasks; Escalation to management when/as necessary</li><li>
Perform routine user account, hardware, and security badge access onboarding</li><li>
Ensure IT equipment in multiple locations is functioning correctly.</li><li>
Provide training and assistance to staff members on IT systems and POS systems.</li><li>
Help troubleshoot the State-mandated compliance software and work with the provider to resolve the issues.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
An educational background in a technical field preferred but not required</li><li>
At least 1 year of previous experience in an IT support role is preferred</li><li>
COMPTIA A+, Network+, or Security+ certifications preferred but not required</li><li>
Ability to work independently and collaboratively in a fast-paced environment</li><li>
Excellent communication and interpersonal skills</li><li>
Flexibility to be on call for urgent issues with facility and retail locations, occasionally outside of normal business hours</li><li>
Strong organizational skills, ready to pivot as the role demands it</li><li>
Must be a self starter, you are someone who is motivated to do your best each and every day</li><li>
Ability to stand, sit, bend, crouch for extended periods</li><li>
Ability to carry up to 25 lbs without any assistance</li><li>
Must have a valid drivers license and vehicle to commute from our retail location to our supply facility and vice versa</li><li>
Must pass a pre-employment/post-offer background check</li><li>
Must be 21 years of age or older</li></ul><p><b><br>
Benefits:</b></p><ul><li>
Paid time off (PTO)<ul><li>
2 weeks accrued annually during the first two years of employment</li><li>
3 weeks accrued annually after two years of continuous employment</li><li>
4 weeks accrued annually after five years of continuous employment</li></ul></li><li>
Seven (7) paid holidays per year</li><li>
30 minute paid lunches per working day over 5 hours</li><li>
Employer paid 60% of the total medical insurance premium</li><li>
Employer paid 75% of the total dental insurance premium</li><li>
Employer paid 75% of the total vision insurance premium</li><li>
HSA with match up to $150 per month</li><li>
401(k) with 100% employer match up to 3% and 50% match for the following 2%</li><li>
Employee Assistance Program (EAP)</li><li>
Employer paid $25,000 of basic life coverage</li><li>
Optional additional life insurance</li><li>
Optional accident insurance</li><li>
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products</li></ul><p><i><br>
WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.</i></p><br>
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Norpac Fisheries Export

<div>As an IT Support Staff, you will work closely with the Network Administrator, serving as the first point of contact for technology support across the company's Honolulu operations. The role keeps employees and operations running by resolving day-to-day hardware, software, account, and connectivity issues, supporting specialized operational hardware (Android tablets, laser scanners, thermal printers), and assisting the IT team with routine network and system tasks. This position is a strong pathway toward a Network Administrator role.<br>
<br>
<b>Key Responsibilities</b>:<br>
<div><ul><li>Provide <b>first-line IT support</b> &mdash; respond to help-desk requests in person, by phone, and by email; log and track tickets to resolution.</li></ul>
<ul><li>Set up, configure, image, and repair <b>workstations, laptops, printers, phones, and peripherals</b>.</li></ul>
<ul><li>Install and update software; manage user accounts, passwords, and access under IT guidance (Active Directory / Microsoft 365).</li></ul>
<ul><li>Troubleshoot basic <b>network and connectivity</b> issues (Wi-Fi, cabling, IP) and escalate complex problems to the Network Administrator.</li></ul>
<ul><li>Support and maintain <b>specialized operational hardware</b> &mdash; Android tablets, laser scanners, and thermal printers &mdash; including configuration and preventative maintenance.</li></ul>
<ul><li>Assist with <b>data backups, hardware/software asset inventory, and IT documentation</b>.</li></ul>
<ul><li>Support employee <b>onboarding / offboarding</b> by preparing equipment, accounts, and access.</li></ul>
<ul><li>Provide basic support for <b>VoIP phones (NEC)</b> and collaboration tools (Teams, SharePoint, Zoom).</li></ul>
<ul><li>Help maintain a clean, organized, and secure IT environment, following IT policies and compliance requirements (<b>FDA, USDA, ICCAT</b> as applicable).</li></ul>
<ul><li>Provide basic <b>training and guidance</b> to end users on common systems and devices.</li></ul></div></div>

The Plastek Group

<p><b>Job description</b></p><p>The Plastek Group is seeking a PC Technician for the Corporate headquarters Information Technology department located in Erie, PA.</p><p>The candidate will be responsible for supporting end users across our corporate offices and manufacturing operations as part of a team of PC technicians and network staff.</p><p>This is a hands-on role in a real manufacturing environment &mdash; the candidate will work on production floor systems and operator interface hardware alongside standard desktop support, and have exposure to projects most technicians may not see early in a career, including our private on-premise AI platform.</p><p>All IT staff are accountable for protecting company information. This role is expected to comply with Plastek's information security and acceptable use policies, follow change and access control procedures, complete assigned security awareness training, and promptly report suspected security incidents.</p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Provide daily support and maintenance for computers, printers, monitors, and peripherals across office and manufacturing environments.</li><li>Build, image, upgrade, and troubleshoot desktops and laptops, including hardware, operating systems, and applications.</li><li>Support shop-floor computing: HMI panels and operator interface terminals, production PCs, thin clients, ruggedized devices, barcode scanners and handhelds, and label printers.</li><li>Coordinate with manufacturing and maintenance staff on production-area equipment, working within change windows to avoid disrupting output.</li><li>Install and configure software following published standards and documentation.</li><li>Diagnose and repair inkjet, laser, plotter, and multifunction printers.</li><li>Maintain accurate asset and inventory records in our IT asset management platform.</li><li>Create and maintain support documentation and knowledge base articles.</li><li>Recommend upgrades, repairs, and replacements to support planning and budget cycles.</li><li>Evaluate new technology and document findings and recommendations.</li><li>Order hardware and software and maintain stock of standard equipment.</li><li>Maintain strict confidentiality and responsible use of all access, documents and intellectual property.</li></ul><p><b>Education / Experience:</b></p><ul><li>Associate's degree or equivalent technical school training</li><li>2+ years of experience with Windows 11 and/or Windows Server</li><li>3+ years of experience in computer hardware maintenance and configuration</li></ul><p><b>Required Qualifications:</b></p><ul><li>Practical understanding of Active Directory, domain accounts, NTFS permissions, and file shares</li><li>Experience supporting Microsoft 365 for end users</li><li>Working knowledge of TCP/IP fundamentals, IP configuration, and basic network troubleshooting</li><li>Experience with remote support tools (RDP, VNC, TeamViewer, or similar)</li><li>Experience building PCs, cloning drives, and building custom images</li><li>Effective problem-solving, analytical, and technical writing skills</li><li>Ability to prioritize a mixed workload and communicate status clearly</li><li>Valid driver's license and reliable transportation between Erie-area facilities</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>CompTIA A+ and/or MCDST certification</li><li>Experience supporting a manufacturing or industrial environment, including HMIs or production floor systems</li><li>Linux desktop administration &mdash; Linux is in active use across our environment</li><li>Endpoint imaging and deployment tooling (MDT, SCCM, Intune, or similar)</li><li>Endpoint security agent administration (Trend Micro or comparable)</li><li>Familiarity with SAP, HCL Notes, Adobe products, AutoCAD, or PTC Creo</li><li>CompTIA Network+ or Microsoft endpoint certifications</li><li>Comfort using AI assistants responsibly as productivity tools</li></ul><p><b>Working Conditions (Summary)</b></p><p>This is a full-time (40 hours per week) Salary Non-Exempt position with the potential for approved overtime for evening and/or weekend work.<br/>Standard working hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. In office.</p><p>Reports To PC Tech Supervisor and IT Manager</p><p><i>Mental demands:</i> problem-solving, evaluating, interpreting, analyzing, planning, documenting, coordinating, implementing, presenting; work under time pressure.</p><p><i>Physical demands:</i> sitting, standing, climbing stairs and ladders, lifting to 50 lbs., bending, keyboarding, pulling, pushing, carrying, walking, operating equipment; considerable manual dexterity with tools.</p><p><i>Environmental conditions:</i> office and manufacturing environments, working around moving machinery, working at heights, working independently. Personal protective equipment is required in designated production areas.</p><p><b>About The Plastek Group</b></p><p>The Plastek Group is a family owned and operated multi-national custom plastics injection molding company. Making products for companies such as Proctor &amp; Gamble, Unilever, Church &amp; Dwight and many others.</p><p>We offer an excellent opportunity to work within a secure, progressive and technologically advanced company.</p><p>We are the proud winners of the 2020 Plastic&rsquo;s Processor of the Year Award! Contact us today and find out why more than 1,000 people in Erie work at The Plastek Group.</p><p>A competitive salary and benefits package is offered, including the following:</p><ul><li>Health Insurance</li><li>Free Wellness Centers &ndash; On-site Nurses and Doctor (Available to employees &amp; dependents)</li><li>Free Dental and Vision Insurance</li><li>Free short-term disability</li><li>Free Life Insurance</li><li>Free Employee Assistance Program Counseling - BetterHelp (Available to employees &amp; dependents)</li><li>401(k) &amp; Employer Match</li><li>Vacation and Personal Time</li><li>9 Paid Holiday days</li><li>Flexible spending account</li><li>Discounted gym membership (&amp; free on-site gym facilities, participation in the Plastek walking program, and many other wellness incentives!)</li><li>Employee Appreciation Events &amp; Awardco Recognition Platform</li></ul><p>The Plastek Group is an Equal Opportunity Employer.</p><p>Ability to commute/relocate:</p><ul><li>Erie, PA 16506: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>#INDLP</p><p>Job Type: Full-time</p><p>Pay: From $45,240.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Microsoft Windows Server: 1 year (Preferred)</li><li>SAP: 1 year (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Erie, PA 16506: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

IT Support (PC) Technician

POOLCORP

<p></p><div><div><div><p><b>Looking to work</b><b> </b><b>for the best in the industry?</b><br>
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.</p></div><p></p><div><p><b>
Why join POOLCORP?</b><br>
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!</p></div><div><p>
So, end your job search here &ndash; at POOLCORP &ndash; <i>Where Outdoor Living Comes to Life!</i></p></div><p></p><div><p><b>
You want Benefits?</b><b> </b><b>You&rsquo;ve</b><b> </b><b>got it!</b> Our generous benefits package includes:</p></div><div><ul><li><p>
Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs</p></li></ul></div><div><ul><li><p>
401 (k) with generous company match</p></li></ul></div><div><ul><li><p>
13 days of paid time off (PTO) &amp; 8 Paid Holidays <i>(NOTE: PTO increases with tenure!)</i></p></li></ul></div><div><ul><li><p>
100% employer paid Life Insurance and Long-Term Disability Insurance</p></li></ul></div><div><ul><li><p>
Paid Parental Leave</p></li></ul></div><div><ul><li><p>
Fully Funded Tuition Education Programs</p></li></ul></div><div><ul><li><p>
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance</p></li></ul></div><div><ul><li><p>
Employee Stock Purchase Plan</p></li></ul></div><div><ul><li><p>
Employee Discounts and much more!</p></li></ul></div><p></p><div><p><b><br>
What to Expect</b><b>:</b></p></div><div><p>
A professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. Technician needs to display a working knowledge of existing POOLCORP support technologies. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment.</p></div><p></p><div><p><b><br>
On a daily basis</b><b> </b><b>our PC Technician I</b><b>:</b></p></div><div><ul><li><p>
Technician will be expected to manage a comparable case assignment load &ndash; as assigned by management.</p></li></ul></div><div><ul><li><p>
Technician must be able to work independently in an efficient manner until case it completed to user satisfaction.</p></li></ul></div><div><ul><li><p>
Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.</p></li></ul></div><div><ul><li><p>
Technician must be able to prepare and image machines for field deployment.</p></li></ul></div><div><ul><li><p>
Technician must be familiar with replacing internal components of computer assets.</p></li></ul></div><div><ul><li><p>
Technician must be familiar with software installation and required maintenance.</p></li></ul></div><div><ul><li><p>
Technician must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.</p></li></ul></div><div><ul><li><p>
Technician will represent POOLCORP IT in all situations in the best possible ways &ndash; and serve as a guide to those around them, setting an example of superior user support.</p></li><li><p>
Technician will be required to report on site daily to the IT Headquarters in Covington, Louisiana.</p></li></ul></div><p></p><div><p><b>
What You Will Need</b><b>:</b></p></div><div><ul><li><p>
Minimum 1-year experience supporting a Microsoft centric PC environment.</p></li></ul></div><div><ul><li><p>
Understanding of how to troubleshoot issues within Active Directory</p></li></ul></div><div><ul><li><p>
Working knowledge of Microsoft Teams, O365, Dynamics</p></li></ul></div><div><ul><li><p>
Working knowledge of Citrix Remote Desktop and streaming applications</p></li></ul></div><div><ul><li><p>
Working knowledge of Windows 10 / 11</p></li></ul></div><div><ul><li><p>
Working knowledge of Microsoft O365</p></li></ul></div></div><div><div><ul><li><p>
Working knowledge of TeamViewer, VNC, and other remote assistant services</p></li></ul></div><div><ul><li><p>
Must be able to document progress on case work, projects, and develop documentation to assist in training of other technicians and knowledge share (KB database creation)</p></li></ul></div><div><ul><li><p>
Demonstrated verbal and written communications skills, organizational skills, and the ability to learn and incorporate emerging technologies.</p></li><li><p>
Reliable transportation for daily commute to the IT building.</p></li></ul><div><p><br>
<br>
<b>Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!</b> We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.</p></div><p></p><div><p>
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.</p></div><p></p><div><p><i>
POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer &ndash; By Choice. The Company understands, respects, and values diversity &ndash; unique styles, experiences, identities, ideas, and opinions &ndash; while striving to be inclusive of all people. This commitment is critical to our success as a global company as we</i><i> </i><i>seek</i><i> </i><i>to recruit, develop, and</i><i> </i><i>retain</i><i> </i><i>the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be</i><i> </i><i>filled</i><i>.</i></p></div></div></div></div><p></p>

PC Technician I

Entre Technology Services

<div><p><b>Technician I/II/III</b></p><p>
Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: <b>Invest in Others, Embrace the Hustle</b>, and the desire to <b>Be Better</b>. Our core focus is to <b>Create Raving Fans</b> every day.</p><p><b>
The Position:</b></p><p>
Technicians should be able to prioritize technical issues, manage assigned tasks, document time spent and resolutions, while demonstrating patience to describe cause and solutions to end users. Ideal candidates should be very organized with the ability to switch and resume tasks as required. Candidate should have excellent communication capabilities, both verbally and written, with the ability to thrive in an expanding team environment.</p><p>
Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Resolves internal user problems and ensures correct operation of personal computers. Maintains parts inventory and logs all service/repair activity. May perform system setups for new hires. Typically requires a high school diploma. Typically reports to Project Leader or Supervisor.</p><p>
A02-Intermediate: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. May require up to 5+ years of related experience.</p><p><b>
Desired Technical Skills:</b></p><ul><li>
1-5+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses</li><li>
Experience with all Microsoft technologies including client operating systems, Office 365, One Drive, and Sharepoint</li><li>
Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration</li><li>
Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments including user/PC migrations, applications and hardware replacement/troubleshooting</li><li>
Experience with or supporting wired/wireless networks and basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP</li><li>
Experience with security software for virus protection, spyware, malware, and spam</li><li>
Experience supporting mobile devices</li><li>
Experience with IT support delivery through remote support tools</li><li>
Ability to come up to speed on new technologies quickly</li><li>
Dispatcher, Technician I and Technician II escalation resource (if necessary)</li><li>
Core Competencies/Skills<ul><li>
Customer Service</li><li>
Telephone Skills/Etiquette</li><li>
Network Troubleshooting</li><li>
Server Administration</li><li>
Firewall Administration</li><li>
Office 365</li><li>
Computer Maintenance</li><li>
Computer Repair</li><li>
Computer Service</li><li>
Desktop Administration</li><li>
Disk Imaging</li><li>
Hardware Installation</li><li>
Hardware Troubleshooting</li><li>
IT Support</li><li>
Software Installation</li><li>
User Administration</li><li>
General Office Software</li><li>
IT Help Desk Software</li><li>
Operating System</li></ul></li></ul><p><b>
Customer Service Requirements:</b></p><ul><li>
A strong client service focus and the ability to manage customer expectations</li><li>
Excellent verbal/written communication, people and presentation skills</li><li>
Projects a professional and customer-service oriented attitude</li><li>
Ability to assess technology needs/requirements and develop solutions to meet them</li><li>
Can handle pressure and client demands effectively</li></ul><p><b>
Job Responsibilities:</b></p><ul><li>
Daily time entry accounting for at least 7 hours in the form of notes in service tickets</li><li>
Monthly billing should be at least 80% or more of a typical month of about 160 hours available.</li><li>
Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability</li><li>
Ability to work in fast-paced environment and meet deadlines</li><li>
Must be available for on call approximately one week every three months</li><li>
Must be available occasionally on nights and weekends to perform off-hour maintenance and projects</li><li>
Highly organized, self-motivated, and self-directed</li><li>
Strong written and oral communication skills</li><li>
Ability to create knowledge base articles and update customer documentation in IT Glue</li><li>
Ability to lift 50+ pounds</li><li>
Must have a valid driver&rsquo;s license, insurance and reliable transportation</li><li>
Legal authorization to work in the U.S.</li><li>
A+ / Network+ / Security + Certifications preferred</li><li>
Managed Services Platform experience a plus</li></ul><p><b>
Experience:</b></p><ul><li>
Desktop Support: 1-5 years (Preferred)</li><li>
Customer Service: 1-5 years (Preferred)</li><li>
Windows Server support: 1-5 years (Preferred)</li><li>
MSP (Managed Services Provider) Experience: 1-5 years (Preferred)</li><li>
Technical support in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred)</li><li>
Mac, NinjaOne, ConnectWise, Sophos &amp; Unifi experience a plus</li></ul></div>

Technician I/II/III

OMW Corporation

<div><p><b>General Description</b></p>
<p>
OMW Corporation is a world leading supplier of custom manufactured mechanical parts and assemblies. We work for many of the world&rsquo;s most exciting companies in the New Space Industry, providing flight and function critical part families for commercial launch, satellites, avionics, and other areas. We continue to expand our expertise and continually grow and improve the organization. We're located in Novato, California in northern Marin County, just north of San Francisco and southwest of the beautiful Napa Valley.</p><br>
<p></p>
<p><b>
Job Description</b></p>
<p>
The IT Technician position will be on the front lines of OMW&rsquo;s IT systems support. As the face of IT, the IT Technician must have strong technical troubleshooting abilities, excellent communication skills, responsiveness and exhibit a willingness to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support various IT systems, and assist with the day-to-day operations of OMW&rsquo;s IT infrastructure.</p><p></p><p><br>
OMW's IT Technician needs excellent interpersonal and communication skills. They must fully understand safety and regulatory requirements and have a sense of responsibility towards the company. The role requires adaptability, flexibility, and an agile mindset to manage competing priorities, support a broad range of work environments, and keep up with the fast pace of our team as we pursue meeting our customers' needs. Their goal is to support OMW's mission of delivering good products on time all while continuing to improve. The IT Technician plays a key role in supporting the sustainable growth and scalability of the organization.</p><br>
<p></p>
<p>
Note that this position may on occasion require work outside of normal business hours to support company needs. Long hours may be required.</p><br>
<p></p>
<p><b>
Job Responsibilities:
</b></p><ul><li>Provide onsite and remote support for the organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues as well as telephone, printer, and networking issues.</li>
<li>Work with Linux OS, administrative tools, and file system management.</li>
<li>Maintain and install various wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).</li>
<li>Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).</li>
<li>Create, edit, and improve technical articles, KB&rsquo;s and other procedures for systems at OMW Corporation.</li>
<li>Support the management &amp; executive teams in implementing the best practices and policy of CMMC &amp; NIST.</li>
<li>Support and Maintain Google Business Suite and Microsoft 365 Tenancies.</li>
<li>Maintain a safe and LEAN work environment, including performing housekeeping duties.</li>
<li>Maintains and promotes a safe and clean working environment.</li>
<li>Meets attendance and punctuality standards.</li>
<li>Additional duties as assigned.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p>
<ul>
<li>Minimum of 4 years of experience with desktop support experience.</li>
<li>Minimum of 4 years of experience within a Windows and Linux environment.</li>
<li>Excellent customer service and interpersonal skills, strong attention to details with excellent follow-up.</li>
<li>Ability to establish priorities and manage workload effectively and efficiently.</li>
<li>Must be organized.</li>
<li>Must be willing to be onsite full-time.</li>
<li>Strong communication skills, both verbal and written, especially through email and interpersonal communication.</li>
<li>Knowledge of Microsoft Office programs.</li>
<li>Experience working with ERP systems (a plus, not required).</li>
<li>Working with Scripting &ndash; Python or PowerShell etc. (a plus, not required).</li></ul><br>
<p></p>
<p><b>
Education &amp; Experience:</b></p>
<ul>
<li>AS or BS degree in Information Technology, Computer Science, etc. preferred but not required. Equivalent experience is acceptable.</li></ul><br>
<p></p>
<p>
Compensation based on experience. Benefits include 100% company-paid healthcare for the employee (85% for family), generous paid time off accrual, retirement plan with company contribution, educational support, bonuses, and more. Please email your resume or job history to the email provided in header. Suitable candidates will be contacted for interviews.</p><br>
<p>
</p><p>This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including, but not limited to, the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work for OMW Corporation, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e., &ldquo;Green Card Holder&rdquo;), and certain categories of Political Asylees and Refugees.</p><p></p><p><br>
OMW Corporation is an equal opportunity employer and drug-free workplace.</p></div>

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