it support technician

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
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  IT SUPPORT TECHNICIAN
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 SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of &ldquo;high caliber engineers&rdquo; and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
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 The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
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  Responsibilities
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   Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
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   Manage on site inventory and the total lifecycle of IT assets.
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   Procure, configure and deploy computer hardware and mobile cellular devices.
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   Troubleshoot software and hardware issues, in person and remotely.
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   Configure and troubleshoot desktop, label and large multifunction printers.
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   Network support and troubleshooting. From device connectivity to VLAN configuration.
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   Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
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   Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
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   Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
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 <strong>
  Basic Qualifications
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   High school diploma or equivalency certificate.
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   1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
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   Experience supporting Microsoft technologies.
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  Preferred Skills And Experience
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   Experience supporting Mac iOS and Linux environments.
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   Technical certifications (i.e. A+, Network+, MCSE).
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   Working knowledge of audio-visual equipment.
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   Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
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   Able to work independently while maintaining patience with the constant interruptions.
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   Due to the high visibility of this position, excellent written, verbal and phone communications skills.
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  Additional Requirements
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   Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
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   Must have valid driver's license.
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   Must be willing to work all shifts, overtime, and/or weekends as needed.
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  Pay Range
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  COMPENSATION AND BENEFITS:
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 </strong>
 IT Support Technician/Level 1: $29.00 - $35.00/hour
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 IT Support Technician/Level 2: $34.00 - $40.00/hour
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 IT Support Technician/Level 3: $38.00 - $45.00/hour
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 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
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 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
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  Itar Requirements
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   To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
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   1157, or (iv) Asylee under 8 U.S.C.
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   1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
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 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
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 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
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</div>


IT Support Technician

Karami Companies Management

<p>We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.</p><p>Key Responsibilities:</p><ul><li>Provide first-line and second-line support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, applications, and user accounts.</li><li>Set up, maintain, and troubleshoot computers, printers, and related peripherals.</li><li>Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.</li><li>Monitor and maintain CCTV systems to ensure functionality and reliability.</li><li>Assist in managing IT assets and keeping accurate inventory records.</li><li>Support IT purchasing &mdash; sourcing quotations, evaluating suppliers, and tracking IT orders.</li><li>Ensure system backups and implement security best practices.</li><li>Maintain documentation of IT configurations and support procedures.</li><li>Provide on-site and remote technical assistance as required.</li></ul><p>Requirements:</p><ul><li>Proven experience in IT Support, ideally in a Windows-based environment.</li><li>Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.</li><li>Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).</li><li>Experience with hardware setup and troubleshooting (computers, printers, CCTV).</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of IT asset management and procurement processes.</li><li>Excellent communication and interpersonal skills.</li><li>Valid driving license (required).</li><li>Owning a vehicle is an added advantage.</li></ul><p>Preferred Qualifications:</p><ul><li>CCNA, MCTS, HND or equivalent certifications.</li><li>Experience using IT ticketing/helpdesk systems.</li><li>Awareness of cybersecurity and data protection best practices.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience you have in Qatar in similar field ?</li><li>Do you have valid QID ?</li><li>Can you join immediately ? What is your notice period ?</li><li>Do you have driving license ?</li></ul><p>Work Location: In person</p>

Matic

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  As an IT Support Technician, you become an integral part of our organization's technical support infrastructure. Your role is pivotal in maintaining the efficiency and functionality of our internal operations. Swiftly addressing and resolving technical issues across various platforms and systems is crucial to our success. You'll provide frontline assistance to both on-site and remote team members, diagnosing and efficiently resolving hardware, software, and network issues to ensure minimal disruption to user productivity. Additionally, your contribution to the onboarding process for new employees, specifically in the provisioning process, is essential. Furthermore, your dedication to creating and maintaining our knowledge base documentation ensures accurate and accessible support resources for the team.
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  This role is 100% in-office in our Columbus, Ohio office working 8:00am - 5:00pm Eastern Time (ET). We will not consider remote candidates nor candidates not located in Columbus, Ohio.
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  <strong>
   Responsibilities
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 </p>
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   Act as the primary point of contact for all support requests, providing prompt and efficient technical assistance through various channels, including chat, tickets, and email.
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   Diagnose and troubleshoot hardware, software, and network issues, ensuring minimal disruption to user productivity.
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   Escalate unresolved issues to appropriate support levels while maintaining clear communication throughout the escalation process.
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   Support end-users utilizing softphone-based telephony solutions, addressing VoIP telephony issues promptly.
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   Perform basic ticket triage and dispatch, prioritizing and escalating tickets for timely resolution.
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   Assist with employee onboarding and offboarding tasks, including account setup, and hardware provisioning. Also serving as secondary support for tool set-up during employee onboarding.
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   Collaborate with the IT team to identify areas for improvement in support processes and contribute to implementing enhancements.
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   Maintain office-wide hardware and physical networking infrastructure.
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   Participate in regular IT audit procedures, including conducting encryption and antivirus audits and monitoring ISP performance.
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   Assist in the creation and maintenance of the knowledge base documentation.
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   Administer and maintain the accuracy of our information technology inventory system.
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  <strong>
   Requirements
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   2+ years of experience in a similar help desk or technical support role, demonstrating a strong understanding of end-user support.
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   Solid knowledge and hands-on experience with Mac and Windows operating systems, enabling efficient troubleshooting and problem resolution.
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   Familiarity with troubleshooting peripherals such as monitors, headsets, mice, and keyboards, ensuring seamless user experiences.
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   Proficiency in supporting end-users utilizing softphone-based telephony solutions is highly desirable (e.g., Twilio, Zoom).
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   Ability to effectively document and maintain a knowledge base, ensuring accurate and up-to-date support documentation.
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   Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
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   Strong problem-solving and analytical abilities, with a focus on delivering effective solutions.
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   Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
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   Prefer experience with Zoom, Google, Microsoft, Slack, Windows, and Macintosh.
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   Experience with Jamf is desirable.
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  <strong>
   Systems
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   Windows Intune, Autopilot
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   Jamf
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   Google, Slack, Zoom, Twilio
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   Asset Sonar
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   Cisco AnyConnect, OpenVPN Cloud,
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   Microsoft Authenticator, Entra, Okta
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   Confluence, Jira
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  <strong>
   What We Offer
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    Base compensation range - $45,000 - $65,000
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   Career advancement - we have a culture that focuses on internal promotion and career growth.
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   You have an ownership stake - all Maticians receive Matic stock options.
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   Unlimited Paid Time Off.
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   Company covered Health, Dental &amp; Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
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   401(k) Retirement Plan.
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   Continuing education, licensing and professional development paid for by Matic.
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   A TRUE team culture - one team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball / kickball teams, etc!
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  <strong>
   About Matic
  </strong>
 </p>
 <p>
  Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic&rsquo;s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
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  We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal&hellip;one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
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  Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
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</div>


Cascade Management, Inc.

<div><b>About Us</b> :
<div><b>
Rate of Pay:</b> $20.00-26.00</div><div><b>
Schedule:</b> Monday - Friday (8am-5pm)</div><div><b>
Hours:</b> 40 Full-Time</div><div><b>
Location:</b> Tigard, OR</div><div><b>
Properties:</b> Corporate</div><div><b>
Benefits:</b> Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- &amp; Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit</div><div><br>
</div><div><ul><li><b><i>Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.</i></b></li></ul><div>
</div><div><b>
Cascade Management, Inc. </b>and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.</div><div></div><div><div><br>
Cascade Management&rsquo;s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.</div></div></div>
<b>Essential Functions and Responsibilities</b> :
<div>
The IT Support Tech II under direct supervision, installs, maintains, tests and repairs systems and networks. This position is distinguished from an IT Support Technician I by expanding the technical role and operational procedures, while also demonstrating an ability to use independent decision making and initiative to solve complex problems. This involves working directly with customers, owners, and end users, providing advanced troubleshooting skills and determining best practices and standard computing procedures. The IT Support Tech II will assist in expediting process workflow while completing business objectives, addressing all computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback. Performs responsibilities in accordance with all company standards, policies, and procedures.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b><br>
<br>
1. Manages and provides assistances on various software applications and hardware systems for department users and/or the university community.*</div><div><br>
2. Manage, resolve and track Help Desk user tickets for all Tier 2 issues.*</div><div><br>
3. Provide individual instruction and/or training to users on new or updated technologies. May train student employees.*</div><div></div><div><br>
4. Performs routine and nonroutine technical assistance and maintenance duties.*</div><div><br>
5. Assists in managing all updates in record keeping system; may document projects and maintain user instructions.*</div><div><br>
6. Provides support with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.*</div><div><br>
7. May order, track and perform billing for technology or department.*</div><div><br>
8. Manages, schedules and performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and basic to complex network failures and conflicts.*</div><div><br>
9. Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.*</div><div><br>
10. Performs research, supports development initiatives, and performs implementation of new technologies with moderate to high scope and impact.*</div><div><br>
11. Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices (remote access and in person).*</div><div><br>
12. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.*<br>
13. Create standardized written systems within scope of work to achieve departmental standard operating processes (SOP) in partnership with IT System Admin and Manager roles.*</div><div><br>
14. Supports department team members in a variety of IT related projects, issues and solutions with a higher level of complexity and risk.*</div><div><br>
15. Performs miscellaneous job-related duties as assigned.</div><div></div><ul><li><br>
Essential Functions</li></ul><br>
<div></div>
<b>Qualifications and Physical Demands</b> :
<div><b>
Supervisory Responsibilities</b><br>
No supervisory responsibilities.</div><div></div><div><b><br>
Travel Requirements</b><br>
Travel is required approximately 30% of the time. Frequency fluctuates depending on business needs. Travel as required for in person classes and annual education conferences.</div><div></div><div><b><br>
Qualifications</b><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><br>
Education and Experience</b><br>
<ul><li>High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified</li><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology or comparable certification
</li><li>Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-to-year basis.
</li><li>Knowledge of a wide range with depth of knowledge in computer systems, software, applications, hardware, networking, and communications necessary</li></ul></div><div><b><br>
Language Skills</b><br>
Ability to communicate technical information to nontechnical personnel. Excellent written and oral communication skills as well as listening skills and interpersonal skills.</div><div></div><div><b><br>
Mathematical Skills</b><br>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</div><div></div><div><b><br>
Reasoning Ability</b><br>
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to provide effective change-management skills with regard to technology upgrades that will effectuate change to support the client goals. Ability to analyze and resolve basic problems, specific to technology and computers. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.</div><div></div><div><b><br>
Certifications, Licenses, and Registrations</b><br>
<ul><li>Valid Driver&rsquo;s License is required.</li><li>CompTIA (A+, Cloud+, Security+) Certification or equivalent preferred</li><li>Microsoft 365 Certification required</li></ul></div><div><b><br>
Other Qualifications</b><br>
Knowledge of computer and/or network security systems, applications, procedures, and techniques. Ability to identify, troubleshoot, and resolve computer system malfunctions. Time management, analytical, and organizational skills. Ability to prioritize multiple projects and meet strict deadlines. Ability to learn new systems and applications.</div><div></div><div><b><br>
Physical Demands</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
While performing the duties of this job, the employee is frequently required to sit, stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Normal, corrective vision range; ability to see color and to distinguish, letters, numbers, and symbols.<br>
<br>
<b>Work Environment</b><br>
The work environment characteristics described here are representative of those an employee encounters while Help Desk Assistant performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with<br>
disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Cascade Management Inc. is an Equal Opportunity Employer dedicated to an inclusive and diverse environment</div></div>

IT Support Technician II

Finish Line

<div><p>The purpose of this position is to perform the day-to-day troubleshooting steps to ensure proper functionality for all store technology including stores&rsquo; POS systems. Assist business customers (store and corporate employees) via telephone, email, google chat, to resolve or escalate IT issues and problems. This includes all software, hardware and networking aspects, and meets or exceeds Key Performance Indicators.
</p><p></p><p>Provides support to 3rd party technicians onsite for Registers, Network, Phone Lines, Digital Displays and Traffic Counter test outs, etc. Provides support for New Store Openings, Remodels, Relocations, Store Closings and JD conversions. Prepares miscellaneous software updates and POS ringing instructions. This individual will effectively exhibit JD Finish Line&rsquo;s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
</p><ul><li><p>Resolve day-to-day IS issues reported to the Tech Desk and meet KPI&rsquo;s.
</p></li><li><p>Remote into stores and user computers for advanced investigations and troubleshooting.
</p></li><li><p>Provide assistance by phone, email, google hang out or self-service portal ticketing system.
</p></li><li><p>Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system
</p></li><li><p>Resolve log in issues and perform password resets
</p></li><li><p>Navigate through command lines and run batch files on windows
</p></li><li><p>Run and understand SQL statements on POS databases
</p></li><li><p>Update the internal knowledge base with issue resolution details
</p></li><li><p>Configure and troubleshoot POS peripheral devices as well as local and network printers
</p></li><li><p>Assist Project Managers with store hardware deployment and software upgrade tasks.
</p></li><li><p>Support, monitor and maintain store technology beacon hardware, Shoe Eye View and RFIDs to ensure devices are working and reporting accurately.
</p></li><li><p>Monitor stores Direct To Consumer configurations for order fulfillment.
</p></li><li><p>Assist Client and Collaboration team with research needed to resolve complex issues.
</p></li><li><p>Provide directions to store personnel on closing tasks regarding final polling, transfers and assist on-site technicians with proper dismantling and shipping instructions.
</p></li><li><p>Provide directions to on-site technicians for IT installations and test outs including POS, routers, Shoe Eye Views, RFIDs, mobile devices, phones, also includes building databases, updating software to current versions and checking configurations.
</p></li><li><p>Provide user training instructions for new Information Technology initiatives.
</p></li><li><p>Maintain a library of Store Systems Helpers for reference and SOX compliance.
</p></li><li><p>Additional duties and projects as required.
</p></li></ul><p></p><p><b>Required Education and/or Experience
</b></p><p>This position requires an Associate&rsquo;s Degree (A.S.) in related fields and 2-3 years of help desk experience, or equivalent combination of education and experience. Prefer prior experience in the retail industry.
</p><p></p><p><b>Required Computer and/or Technical Skills
</b></p><p>Basic knowledge of DOS, Windows 7/10/, Microsoft Office, SQL Database Servers, LAN and WAN networks is required. Should have intermediate knowledge Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, &amp; Microsoft Office (Word, Excel, Powerpoint).
</p><p></p><p><b>Physical Demands
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><ul><li><p>Sit for more than 6 hours per shift
</p></li><li><p>Use hands to finger, handle and feel
</p></li><li><p>Reach with hands and arms
</p></li><li><p>Talk and/or hear
</p></li><li><p>Walk or move from one location to another
</p></li><li><p>Occasionally may need to climb, balance, stoop, kneel, or crouch
</p></li><li><p>Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
</p></li><li><p>Punctuality and regular attendance consistent with the company&rsquo;s policies are required for the position.
</p></li><li><p>Average work week is 40-45 hours, which can vary depending on business need.
</p></li><li><p>The work environment for this position is a moderately noisy office setting.
</p></li></ul><p></p><p><b><i>The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
</i></b></p><p><b><i>Pay range: </i></b><b>$ </b><b>24-$25.75/hr </b><b><i>(Depending on Experience). This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.
</i></b></p><p><i>This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
</i></p><p></p><p><b>EEO Statement:
</b></p><p>The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.<br>
</p><p><br>
<b>Need accessibility assistance to apply?
</b><br>
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)</p></div>

IT Store Support Technician (Morgan Hill, CA)

Mai Animal Health/Genesis Industries Inc.

<p><b>Shift</b>:</p><p>8am-4pm, Monday &ndash; Friday</p><p><b>Job Summary:</b></p><p>As an IT Technician you will provide support for our manufacturing and internal customers. As an IT Technician, you will be responsible for providing technical support, troubleshooting, and maintenance services for a variety of hardware, software, and network infrastructures.</p><p><b>Responsibilities and Duties:</b></p><ul><li>Provide technical support to manufacturing and company end-users for their hardware, software, and network issues.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Troubleshoot network connectivity issues and resolve problems as needed.</li><li>Troubleshooting Line of Business and Internal Communication Applications as needed and working with Vendors when you cannot reach a solution.</li><li>Provide end-user training and support for software applications.</li><li>Participate in the development and implementation of IT policies and procedures.</li><li>Monitor and maintain inventory of hardware and software.</li><li>Ability to assist remote users at other US and International sites.</li><li>Other duties as assigned.</li></ul><p><b>Knowledge and Skills:</b></p><ul><li>Experience as an IT Technician or similar role.</li><li>Knowledge of computer hardware, software, and peripherals.</li><li>Experience with network infrastructure</li><li>Experience with Microsoft Windows, Microsoft Office Suite, and other software applications.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and customer service skills</li><li>Ability to work independently and in a team environment.</li><li>Knowledge of manufacturing industries a plus.</li></ul><p><b>Requirements</b></p><ul><li>Associate degree in computer science, related field, or equivalent experience.</li><li>Relevant industry certifications (e.g., CompTIA A+, Network+, Security+) are desirable.</li></ul><p><b>Physical Requirements:</b></p><ul><li>Able to perform regular bending, twisting, and lifting to shelf.</li><li>Ability to lift and carry up to 20 pounds and push and/or pull at times.</li></ul><p>Mark Anderson Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.</p><p>This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Will you be able to work on-site and commute to Elmwood, WI for this job?</li></ul><p>Work Location: In person</p>

IT Technician

Physicians Regional Healthcare System

<div><b>Job Summary</b><br>
<br>
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.<br>
<br>
<b>Essential Functions</b><ul><li>
Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.</li>
<li>Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.</li>
<li>Assists with troubleshooting software and network based issues.</li>
<li>Moves IS assets and coordinates all equipment moves with other service departments as needed.</li>
<li>Ensures information security by securely disposing of devices with local hard drives.</li>
<li>Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.</li>
<li>Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.</li>
<li>Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.</li>
<li>Provides high quality customer service.</li><li>
Performs other duties as assigned.</li>
<li>Maintains regular and reliable attendance.</li>
<li>Complies with all policies and standards.</li></ul><b>
Qualifications</b><ul><li>
Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
</li><li>certification in Certified Electronics Technician (CET) preferred
</li><li>0-1 years of experience with hospital information systems preferred
</li></ul><b>Knowledge, Skills and Abilities</b><ul><li>
Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.</li>
<li>Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.</li>
<li>Ability to install and configure various types of software, including network monitoring tools and diagnostics software.</li>
<li>Strong attention to details.</li>
<li>Ability to troubleshoot customer issues.</li>
<li>Ability to work independently and be a team player.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Excellent customer service skills.</li>
<li>Ability to solve technical problems quickly and efficiently.</li></ul></div>

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