it support technician

Smith Chason College

<div>JOB TITLE: IT Support Technician
STATUS: Full-Time
TYPE: On Campus
REPORTS TO: IT Director
PURPOSE:
Smith Chason College is a private postsecondary institute with four locations throughout California and Arizona. The IT Support Technician will be responsible for installing and maintaining hardware, software, medical equipment, project tasks, and more. A substantial portion of the role will require working in a ticket system resolving issues and requests for staff and students. This role will serve as a resource to employees and students and will work collaboratively with other members of the IT team to provide exceptional service for staff, students, and the IT department for multiple office locations with upwards of 3500 users.
This role will also be involved with responsibilities managing facilities. Responsibilities include small tasks (hanging picture frames, installing TV&rsquo;s, etc.), obtaining quotes, and managing projects.
Ideal candidates will have experience and extensive exposure in a technical support role. Comfortable working in fast-paced environments. Efficient in problem solving and troubleshooting. Possesses a passion for technology, excellent communication skills, follow directives from upper management, and show the ability to work well with teams.
EDUCATION / QUALIFICATIONS / COMPETENCIES:<ul><li>
2+ years of experience in a technical support role</li><li>
Knowledge of the following technology as listed below:</li><li>
Microsoft Office365, Azure Directory, Exchange, etc.</li><li>
Support desk software such as Zendesk</li><li>
Windows-based/MAC hardware, mobile operating systems (Android, iOS, etc.), network configuration/troubleshooting (SonicWALL, Ubiquiti), and server configuration/troubleshooting (domain, file server).</li><li>
Excellent customer service and communication skills</li></ul>
OVERALL RESPONSIBILITIES:<ul><li>
This position is onsite.</li><li>
Duties will include at times visiting multiple locations within a localized area.</li><li>
Serve as a point of contact for employees and students seeking technical assistance remotely, phone, and onsite.</li><li>
Provide exceptional customer service and resolve issues/requests as needed through documented processes within the IT department.</li><li>
Documentation of all support issues/requests, project tasks, and events.</li><li>
Accurate inventory management of all technical and medical equipment.</li><li>
Manage and troubleshoot issues/requests related to ISP, phones, network, servers, hardware, printer, medical equipment, etc. as directed by documented processes within the IT department.</li><li>
Manage and troubleshoot issues/requests related to Azure Directory, Exchange, and other Office365 products.</li><li>
Manage and troubleshoot issues/requests related to Instructure Canvas (LMS), Orbund (SIS) and Ultralinq/Studycast (PACS/DICOM).</li><li>
Manage and troubleshoot issues/requests related medical equipment including ultrasound machines, EKG machines, etc. Manage repairs with third party vendors.</li><li>
Become knowledgeable to an advanced extent of all technology and equipment.</li><li>
Capable of being a team player. Will be willing to work onsite and remote with a full team of support technicians, specialists, managers, and directors.</li><li>
Communicate effectively to team members, supervisors, and the Campus Director.</li><li>
Provide timely delivery of projects assigned to this position.</li><li>
Attend all required meetings and school events.</li><li>
For events, technology preparation is needed weeks ahead. Be willing to commit and be the first one there, the last one to leave.</li><li>
Manage facilities by handling small tasks/issues (hanging picture frames, installing TV&rsquo;s, etc.), obtaining quotes for larger tasks/projects, and managing facility projects.</li><li>
Will report directly to the IT Director.</li></ul>
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be able to stand and/or sit for prolonged periods of time</li><li>
Can independently move objects up to 25 lbs.</li><li>
Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions</li><li>
Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others</li></ul> 
CULTURE OF CARE:
Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:<ul><li>
Creating a sense of community in all interactions and communications with students</li><li>
Identifying problem areas and offering assistance</li><li>
Opening up safe conversations for cooperative solutions</li><li>
Holding students to standards and goals that will ultimately make them successful in their careers</li></ul></div>

IT Support Technician

Columbia Debt Recovery

Job Title:IT Support Technician &ndash; Tier 1Location: Phoenix, Arizona (On-site) Department: Information Technology Reports To: Director of IT Compensation: $20/hr &ndash; $25/hr (Hourly, Full-Time Employee)Summary:Genesis Revenue Recovery is seeking a dependable and user-focused IT Support Technician &ndash; Tier 1 to deliver first-line technical support across the organization. As the initial point of contact for most IT issues, this role plays a vital part in ensuring a responsive and professional IT support experience.This position is ideal for a motivated technician looking to grow their skills in a fast-paced, multi-user environment. You&rsquo;ll resolve a variety of common hardware, software, and access-related issues while escalating more complex incidents to Tier 2 or system administrators.Key Responsibilities:<ul><li>Respond promptly to incoming support requests via service desk tickets, phone calls, and walk-up inquiries</li><li>Troubleshoot and resolve routine technical issues, including:</li><li>Login problems</li><li>Printer connectivity or driver issues</li><li>Hardware setup or minor malfunctions</li><li>Application errors (Office, browser, etc.)</li><li>Reset passwords and fulfill basic account access requests through Active Directory or Microsoft 365</li><li>Perform user onboarding and offboarding tasks such as account creation, hardware issuance, and permissions setup</li><li>Accurately document problems, resolutions, and follow-up actions in the ticketing system</li><li>Escalate unresolved or recurring issues to Tier 2 or system administrators with sufficient detail</li><li>Support basic setup of desktops, laptops, phones, printers, and conferencing tools</li><li>Contribute to ongoing documentation efforts, FAQs, and internal knowledge base</li></ul>Required Qualifications:<ul><li>1+ years of experience in an IT support, help desk, or another user-facing technical role</li><li>Familiarity with Windows OS (Windows 10/11) and Microsoft Office applications</li><li>Understanding of basic networking concepts (IP addressing, connectivity troubleshooting)</li><li>Strong communication skills and a professional, customer-service approach</li><li>Attention to detail and the ability to follow standard procedures for triage, documentation, and escalation</li></ul>Preferred Qualifications:<ul><li>Experience working with an IT ticketing system (e.g., Freshservice, Zendesk, Jira, ServiceNow)</li><li>Exposure to Active Directory or Microsoft 365 administration</li><li>Familiarity with endpoint management or imaging tools (e.g., Intune, MDT)</li><li>IT certifications such as CompTIA A+ or Microsoft 365 Fundamentals (a plus)ors.</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you comfortable working in-office from 7:00 am to 4:00 pm, Monday-Friday with a 1 hour lunch and (two) paid breaks? </li></ul>Experience:<ul><li>IT support: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Everett, WA 98208 (Required)</li></ul>Work Location: In person

IT Support Technician – Tier 1

Farah & Farah

<div>We are seeking a skilled IT Support Technician II to join our team and provide both deskside and remote IT support. The ideal candidate will have at least 3+ years of experience troubleshooting hardware, software, and network issues in a fast-paced environment. This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues.</li><li>
Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals.</li><li>
Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications.</li><li>
Manage Active Directory accounts, including user provisioning, password resets, and permissions management.</li><li>
Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations.</li><li>
Document technical issues and solutions in a ticketing system and ensure timely resolution.</li><li>
Provide training and guidance to end-users on best IT practices and security policies.</li><li>
Participate in IT projects, including system upgrades, deployments, and migrations.</li><li>
Collaborate with other IT teams to escalate complex technical issues when necessary.</li></ul><h3 class="jobSectionHeader">
Required Qualifications:</h3><ul><li>
3+ years of hands-on experience providing deskside and remote IT support.</li><li>
Strong troubleshooting skills with Windows 10, 11, phones and printers.</li><li>
Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications.</li><li>
Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN).</li><li>
Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar.</li><li>
Knowledge of IT security best practices, including endpoint protection and MFA.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and work independently in a fast-paced environment.</li></ul><h3 class="jobSectionHeader">
Work Environment &amp; Physical Requirements:</h3><ul><li>
Ability to stand, bend, twist, climb ladders, and lift equipment or materials weighing up to 50 lbs as part of routine job duties.</li><li>
Willingness and flexibility to travel to various sites or locations as required by business needs.</li><li>
Occasional after-hours or weekend support may be required for system maintenance and updates.</li></ul><div>
Benefits:</div><ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Health savings account</li><li>
Life insurance</li><li>
Paid time off</li><li>
Referral program</li><li>
Vision insurance</li><li>
Employer Paid Short Term Disability and Basic Life Insurance</li></ul><div>
Schedule:</div><ul><li>
8-hour shift</li><li>
Monday to Friday</li><li>
Onsite Professional Office Setting</li></ul><div>
Equal Opportunity Statement</div><div>
Farah &amp; Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div> 
E-Verify</div><div>
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.</div></div>

IT Support Technician II

Henry Schein One

<div>Job Summary 
As an IT Support Technician with TechCentral at Henry Schein One, you will provide intermediate level technical support, including basic and more complex troubleshooting for IT products and services to our dental office customers, field technicians, and field reps.
 
 
What You Will Do<ul><li>
Provide technical support via phone, email, voicemail, chat, web forms and in-person requests</li><li>
Troubleshoot a wide range of IT-related products, including Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, and healthcare technologies</li><li>
Resolve escalated issues from level one technicians as needed</li><li>
Document service request information accurately into our ticketing system according to established guidelines</li><li>
Participate in team meetings, trainings, and special projects as needed</li></ul> 

Day in the Life<ul><li>
Work at home, remotely in the United States</li><li>
Monday&ndash;Friday shifts starting at 6:30, 7, 8, 9, or 10 AM Central Time</li><li>
Handle approximately 20 phone calls and close 10 tickets per day</li><li>
Provide IT support to dental practice customers (typically small businesses)</li><li>
Office environment with no special physical demands required</li></ul> 

Technical Troubleshooting<ul><li>
Hardware: desktops, laptops, tablets, and servers</li><li>
Peripherals: printers, scanners, displays</li><li>
Networking: switches, routers, firewalls, access points</li><li>
Operating Systems: Windows desktop and server</li><li>
Domain/user/software account management</li><li>
Virus/malware removal and update/patch deployment</li><li>
Backup systems and storage</li></ul> 

Qualifications 
 
What You Will Have<ul><li>
2 or more years of relevant IT support experience or a combination of education and experience</li><li>
Intermediate-level knowledge of various IT systems and tools, with advanced skills in one or more specialized areas</li><li>
Excellent customer service, time management, multitasking, and conflict resolution skills</li><li>
Strong attention to detail, analytical thinking, and problem-solving ability</li><li>
Clear and professional written and verbal communication skills</li><li>
Ability to collaborate effectively and lead small projects when needed</li><li>
Capability to suggest and support continuous improvement initiatives</li><li>
Must be available 8 AM to 5 PM CST for the first 2 weeks for training</li></ul> 

Nice to Haves<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s Degree in an IT related field</li><li>
IT certifications (i.e. CompTIA, Microsoft, etc.)</li></ul> 
The posted range for this position is $21.50 to $24 per hour for a Tech I and $24 to $27 per hour for a Tech II, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. 
 
What you get as a Henry Schein One Employee<ul><li>
A great place to work with fantastic people</li><li>
A career in the healthcare technology industry, with the ability to grow and realize your full potential</li><li>
Competitive compensation</li><li>
Excellent benefits package &ndash; Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more</li></ul> 
About Henry Schein One 
 
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company&rsquo;s products and services work together as one simple solution to provide users with a seamless and integrated experience. 
 
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. 
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people. 
 
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One 
 
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 
 
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
kAUEPiLoY5</div>

IT Support Technician I/II

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Chinese Palace Restaurant Group

Job Title:IT Field Support TechnicianLocation:UAEDepartment:Information TechnologyJob Type:Full-TimeJob Summary:We are seeking a skilled IT Field Support Technician to handle on-site installation, configuration, and maintenance of network infrastructure and surveillance systems across our restaurant and retail locations. The ideal candidate will have hands-on experience with structured cabling, CCTV setup, and network device configuration, ensuring reliable IT operations at all branches.Key Responsibilities:Network &amp; Cabling:<ul><li>Install and manage structured cabling systems (CAT6 and Fiber Optic) for new and existing sites.</li><li>Perform crimping, patching, and termination of network cables.</li><li>Conduct cable routing, labelling, and testing to ensure connectivity and compliance with standards.</li><li>Install and configure network points, patch panels, and keystone jacks.</li><li>Install, organize, and maintain IT racks, including switches, routers, firewalls, and patch panels.</li><li>Work with Fiber optic splicing, termination (LC/SC/ST), and testing tools.</li></ul>Networking Equipment Setup:<ul><li>Deploy and manage network switches, routers, and patch panels.</li><li>Support wireless access points (WAPs), PoE devices, and VoIP systems.</li><li>Configure and troubleshoot networking devices and connections.</li><li>Install and configure network racks, cabinets, and cable pathways.</li></ul>Hardware &amp; System Support:<ul><li>Set up and maintain workstations, POS terminals, printers, access control systems, and Wi-Fi access points.</li><li>Diagnose and resolve network and hardware-related issues.</li><li>Coordinate with IT and vendors for upgrades or troubleshooting.</li></ul>CCTV &amp; Security Systems:<ul><li>Install, maintain, and troubleshoot CCTV systems and cameras (IP &amp; Analog).</li><li>Configure DVRs/NVRs and ensure optimal camera positioning and connectivity.</li><li>Run and terminate CCTV cabling for efficient surveillance coverage.</li></ul>Documentation &amp; Reporting:<ul><li>Maintain site visit reports, equipment checklists, and network documentation.</li><li>Follow safety standards and ensure clean, well-labelled installations.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or bachelor&rsquo;s degree in IT, Computer Engineering, or a related field.</li><li>2&ndash;5 years of hands-on experience in IT field support or network cabling.</li><li>Strong knowledge of LAN/WAN, TCP/IP, and structured cabling standards.</li><li>Experience in fiber optic handling, splicing, and testing preferred.</li><li>Basic understanding of switches, routers, Wi-Fi configuration, and CCTV systems.</li><li>Ability to read network layouts and wiring diagrams.</li><li>Good communication and reporting skills.</li><li>Valid UAE driving license mandatory*</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you hold a valid UAE driving license?</li><li>How many years of hands-on experience do you have in network cabling (CAT6 / Fiber Optic), including crimping, patching, and testing?</li><li>Have you installed and configured CCTV systems, network switches, and Wi-Fi access points independently?</li><li>Are you currently based in the UAE, and how soon can you join if selected?</li></ul>

IT Field Support Technician

Perks Logic

Job Description: We are looking for a dedicated and skilled IT Support &amp; Hardware Technician to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining computer systems, and ensuring smooth IT operations in the office.Days: Monday to FridayKey Responsibilities:<ul><li>Install, configure, and troubleshoot Windows operating systems and software applications.</li><li>Diagnose and resolve system errors, bugs, and technical issues.</li><li>Perform basic laptop and desktop hardware repairs, including connector replacements, upgrades, and maintenance.</li><li>Ensure proper functioning of network connectivity, printers, and office devices.</li><li>Provide IT support to employees, resolving day-to-day hardware/software issues.</li><li>Maintain records of repairs, updates, and system checks.</li><li>Perform routine data backup and system updates to ensure security.</li><li>Handle minor office errands or external IT-related tasks when required.</li><li>Assist in setting up new systems, accounts, and devices for employees.</li><li>Ensure overall IT security, performance, and smooth workflow in the office.</li></ul>Skills &amp; Qualifications:<ul><li>Knowledge of Windows OS installation and troubleshooting.</li><li>Basic understanding of computer hardware repairing and replacements.</li><li>Familiarity with network troubleshooting (LAN, Wi-Fi, routers).</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

IT Support & Hardware Technician

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