it systems & support specialist

Cascade Comprehensive Care Inc

<div>SUMMARY
The IT Systems Support Specialist provides direct technical support to end users across the organization, ensuring secure and efficient access to systems and data. This role is responsible for managing user accounts, enforcing security protocols, protecting sensitive information, and maintaining hardware and software infrastructure. This position also delivers hands-on support for device setup, troubleshooting, and user training, while coordinating with vendors and Managed Services Provider (MSP) for network administration. This position is responsible for maintaining compliance with IT policies and procedures, and data protection standards by performing the following duties.<ul><li>
Maintains and updates software applications and operating systems as required.</li><li>
Coordinates with Managed Service Provider (MSP) for network administration and assignment of end user IT tickets.</li><li>
Manages user accounts, permissions, and access controls across systems and applications.</li><li>
Configures, installs and maintains hardware and equipment including but not limited to phones, desktops, printers, laptops, monitors, audio/video, and mobile devices.</li><li>
Establishes and maintains network users, user environment, active directories, security, and role-based permissions.</li><li>
Stays current with evolving end user needs and system requirements for software, hardware, and IT industry standards.</li><li>
Manages the relationship of all IT vendors, service providers and MSP.</li><li>
Maintains accurate inventory of all IT assets, both purchases and disposals.</li><li>
Ensures timely maintenance and upgrades of devices, software applications and operating systems.</li><li>
Provides training and guidance to staff on secure and effective use of technology.</li><li>
Creates and maintains IT Department related policies and procedures, including the business continuity and disaster recovery plan.</li><li>
Conducts regular backups and ensures disaster recovery protocols are in place and tested.</li><li>
Monitors system performance and proactively addresses potential issues.</li><li>
Responds to MSP help desk tickets and provides timely resolution and communication.</li><li>
Provides software training to all employees as necessary.</li><li>
Maintains confidentiality and complies with HIPAA rules and regulations.</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Works collaboratively in a team environment with a spirit of cooperation.</li><li>
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.</li><li>
Respectfully takes direction from supervisor.</li></ul>
EDUCATION and/or EXPERIENCE
Associate's degree from two-year college or university; and two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Has advanced skills in working with hardware, software, support, and management of computer systems and can adapt extremely well to newer applications. Has advanced skills working with programming and networking computer software and systems.
We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan. To apply for this position, please submit a cover letter and resume. We are an Equal Opportunity Employer.
IN-PERSON POSITION</div>

IT Systems Support Specialist

Joseph, Hollander & Craft LLC

<div>Description:

Position Overview
Full-Time | On-Site
Locations: Topeka, Lawrence, Overland Park, Kansas City, or Wichita
Pay: $65k - $85k/yr DOE
Joseph, Hollander &amp; Craft is seeking an experienced IT Systems &amp; Support Specialist to manage the day-to-day technology needs of our growing, multi-office law firm. The ideal candidate is a hands-on problem solver who can independently troubleshoot and resolve issues, implement solutions, and proactively manage firm technology systems. The role requires someone comfortable working independently, troubleshooting issues, coordinating vendors, and managing routine technology operations without day-to-day supervision. This role requires someone comfortable supporting a professional services environment where reliability, responsiveness, and clear communication with attorneys and staff are essential.
This position will be based on-site in one of our office locations and will support the other offices (5 total) remotely. Regular travel between offices will be required, sometimes with little notice.
Day in the Life
No two days look exactly the same. One morning may involve troubleshooting a software or connectivity issue, preparing equipment and accounts for a new employee, or coordinating with an internet provider regarding service performance. Later in the day, the focus may shift to supporting conference room technology, working with vendors to service office equipment, or assisting with software licensing and user access.
Some days are proactive&mdash;maintaining technology inventory, coordinating device refresh cycles, or supporting system upgrades. Other days are responsive&mdash;helping users resolve issues, coordinating vendor support, or addressing service interruptions. The role helps keep the firm&rsquo;s technology environment functioning smoothly by connecting people, systems, and vendors.
Key Responsibilities
User Support (Multi-Office)<ul><li>
Provide day-to-day support for hardware, software, system access, and connectivity issues</li><li>
Assist users with Microsoft Office suite, litigation support applications, and cloud networks</li></ul>
Onboarding &amp; Offboarding<ul><li>
Configure equipment, user accounts, phones, and software for new employees</li><li>
Manage system access changes and equipment return during offboarding</li></ul>
Systems &amp; Vendor Management<ul><li>
Monitor system and network performance and help resolve operational issues</li><li>
Coordinate with external IT service providers on network infrastructure and system updates</li><li>
Assist with system upgrades, security best practices, and technology improvements</li></ul>
Equipment &amp; Technology Management<ul><li>
Maintain inventory of firm laptops, monitors, docks, and peripherals</li><li>
Coordinate equipment purchasing, maintenance, warranties, and refresh cycles</li></ul>
Office Technology Management<ul><li>
Manage VoIP Phone Services and Hardware</li><li>
Coordinate service for copies, printers, and conference room technology</li></ul>
Software &amp; Access Administration<ul><li>
Manage software licenses and subscriptions for Microsoft 265 and other firm applications</li><li>
Support account management and related security tools</li></ul>
Work Environment<ul><li>
Supports multiple firm offices</li><li>
Position based in one office but provided support across all locations</li><li>
Travel between offices may be required</li><li>
Occasional evening or weekend availability may be required for urgent issues or maintenance</li></ul>
Benefits:<ul><li>
Dental Insurance</li><li>
Health Insurance</li><li>
Pediatric Dental &amp; Vision Insurance</li><li>
Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Long Term Disability Insurance</li><li>
Flexible Benefit Spending Plan (Section 125)</li><li>
401(k) with Firm Matching</li><li>
Free Parking</li><li>
Paid Holidays</li><li>
Paid Time Off</li><li>
Discounted Legal Services</li><li>
Pet-friendly Workplace</li></ul>
Requirements:

Required<ul><li>
3+ years of experience in IT support, systems administration, or technology operations</li><li>
Experience supporting multiple users in a professional office environment</li><li>
Strong troubleshooting skills across hardware, software, and network connectivity issues</li><li>
Experience with Microsoft 365 administration and user account management</li><li>
Ability to work independently and manage competing priorities</li></ul>
Preferred<ul><li>
Experience supporting a professional services or law firm environment</li><li>
Experience working with managed IT service providers</li><li>
Familiarity with Microsoft 365, cloud applications, and VoIP systems</li><li>
Strong troubleshooting, communication, and organizational skills</li></ul></div>

IT Systems & Support Specialist (Multi-Office)

Atria Health and Research Institute

<div>
 About Atria:
 
 
 The Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee.
 
 
 Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence.
 
 
 After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.
 
 
 Atria's IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on IT Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria's customer service model is inspired by top hospitality and luxury experiences and we expect our internal team members including IT to deliver the same level of quality to our employees.
 
 
 With regard to corporate IT systems, the IT Specialist will be responsible for supporting end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, a high-end medical clinic's IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The IT Specialist is expected to be hands-on with a demonstrated ability to efficiently manage their own time and priorities, utilize resources, deliver timely and accurate stakeholder updates, and deliver with technical and service quality.
 
 
 With regard to clinical IT systems, the IT Specialist will support the core systems that run our medical practice - the electronic health record (EHR), imaging systems (PACS), pharmacy systems, labs/diagnostics, movement, safety and compliance, and other clinical systems as necessary to maintain and grow Atria. The specialist is not expected to have domain knowledge of these applications and will rely on vendors for domain specific support, but is expected to support onboarding/offboarding, network setup and ongoing availability of these systems, including OS-specific client applications on employee devices.
 
 
 The IT Specialist will adhere to guidelines within the IT budget, interface directly with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory,
 
 
 provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles.
 
 
 This role will report to the VP of IT as part of the Product &amp; Technology organization.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
 </li>
 <li>
 Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
 </li>
 <li>
 Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
 </li>
 <li>
 Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices
 </li>
 <li>
 Support IT and AV within Atria's healthcare clinic including hospitality-led member suites
 </li>
 <li>
 User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables
 </li>
 <li>
 Where appropriate, support Atria's policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data
 </li>
 <li>
 Onsite printers, fax, scanners, and ongoing maintenance where required
 </li>
 <li>
 Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
 </li>
 <li>
 Continually identify opportunities to optimize budget for IT
 </li>
 <li>
 Support onsite and remote troubleshooting through diagnostic techniques
 </li>
 <li>
 Provide end user training as needed
 </li>
 <li>
 Maintain asset inventory across end user and organizational assets
 </li>
 <li>
 Provide timely and accurate updates on IT risks, issues, resolutions and expenditures
 
 
 </li>
 </ul>
 Salary: $90,000 - $110,000
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 BSc/BA in IT or Computer Science or relevant field preferred
 </li>
 <li>
 Minimum of 3 - 5 years' experience in a IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria's services
 </li>
 <li>
 Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
 </li>
 <li>
 Experience with new office setup across networking, devices, and infrastructure
 </li>
 <li>
 Vendor management with demonstrated ability to drive vendor's customer service and cost terms
 </li>
 <li>
 Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
 </li>
 <li>
 Ability to diagnose and resolve technical issues across all areas of responsibility
 </li>
 <li>
 Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
 </li>
 <li>
 Proficiency in English, spoken and written, and proactive communication skills
 </li>
 <li>
 Commitment to high quality customer service akin to luxury service brands
 </li>
 <li>
 Organized and detail oriented
 </li>
 <li>
 Thrives a fast-paced start-up environment with changing requirements and uncertain work hours
 </li>
 <li>
 On site in Beverly Hills, California
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Atria, we are proud to offer every member of the Atria team:
 
 
 <ul>
 <li>
 Excellent health and wellness benefits, 100% paid by Atria effective date of hire
 </li>
 <li>
 OneMedical membership for employees &amp; dependents giving access to 24/7 virtual care
 </li>
 <li>
 Fertility &amp; family planning
 </li>
 <li>
 Company-covered preventive health screenings through partner hospitals (Calcium score)
 </li>
 <li>
 Fitness Perks including Wellhub +
 </li>
 <li>
 401k contributions and 4% match starting after 6 months
 </li>
 <li>
 Flexible Time Off
 </li>
 <li>
 Continuing medical education (CME) and CEU support for professional licensure
 </li>
 <li>
 Time to give back and make an impact in underserved communities
 </li>
 </ul>
</div>

IT Specialist

Search 10000+ It systems & support specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 it systems & support specialist jobs Near Me

IT Systems Support Specialist

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)

IT Specialist