it systems administrator

Smart System Technologies

JOB TITLE: IT SYSTEMS ADMINISTRATORReports to: [IT Manager / Director of Technology] Department: Information Technology Employment Type: [Full-Time / Contract]Position SummaryWe are seeking a skilled and proactive IT Systems Administrator to manage, maintain, and secure our organization&rsquo;s IT infrastructure. You will be responsible for servers, networks, cloud services, end-user support, and system security. The ideal candidate thrives in a fast-paced environment, troubleshoots efficiently, and automates repetitive tasks to improve system reliability.Key ResponsibilitiesSystem Administration &amp; Maintenance<ul><li>Install, configure, and maintain Windows Server, Linux (e.g., Ubuntu, CentOS), and/or macOS servers.</li><li>Manage virtualization environments (VMware vSphere, Microsoft Hyper-V, or Proxmox).</li><li>Monitor system performance, uptime, and resource utilization; proactively resolve bottlenecks.</li><li>Perform regular patch management, firmware updates, and software upgrades.</li></ul>Network Management<ul><li>Configure and troubleshoot LAN/WAN, VPNs, firewalls (e.g., Fortinet, pfSense, Cisco ASA), and switches.</li><li>Manage DNS, DHCP, and IP address schemes.</li><li>Ensure network security best practices (VLAN segmentation, access control lists).</li></ul>Cloud &amp; Hybrid Environments<ul><li>Administer cloud platforms (Microsoft 365 / Azure, AWS, or Google Workspace).</li><li>Manage identity and access via Azure AD / Entra ID or Okta.</li><li>Support hybrid connectivity (ExpressRoute, VPN tunnels to cloud).</li></ul>Security &amp; Backup<ul><li>Implement and test backup and disaster recovery solutions (Veeam, Acronis, or native cloud backups).</li><li>Monitor logs and alerts for security incidents; respond to potential threats.</li><li>Manage antivirus/EDR solutions (CrowdStrike, SentinelOne, Defender for Endpoint).</li><li>Assist with compliance audits (SOC2, ISO 27001, HIPAA, or GDPR as applicable).</li></ul>End-User &amp; Helpdesk Support<ul><li>Serve as escalation point for Level 2/3 helpdesk tickets.</li><li>Manage user accounts, permissions, and group policies (Active Directory / Entra ID).</li><li>Support productivity tools (Microsoft 365, Slack, Zoom, etc.).</li></ul>Automation &amp; Documentation<ul><li>Write scripts (PowerShell, Bash, or Python) to automate routine administrative tasks.</li><li>Maintain accurate system documentation (network diagrams, configurations, runbooks).</li><li>Create and update IT policies and standard operating procedures.</li></ul>Required QualificationsEducation &amp; Experience<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent work experience).</li><li>3&ndash;5+ years of hands-on experience as a Systems Administrator or similar role.</li></ul>Technical Skills<ul><li>Operating Systems: Expert in Windows Server (2016/2019/2022) and proficient in Linux administration.</li><li>Virtualization: Strong experience with VMware or Hyper-V.</li><li>Networking: Solid understanding of TCP/IP, routing, switching, VLANs, and firewalls.</li><li>Cloud: Experience with Microsoft 365 admin center and Azure IaaS or AWS EC2/S3.</li><li>Scripting: Ability to write and understand PowerShell or Bash scripts.</li><li>Backup/DR: Proven experience with backup tools and recovery testing.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent written and verbal communication; ability to explain technical concepts to non-technical staff.</li><li>Self-starter with ability to prioritize tasks in a high-pressure environment.</li><li>Team player willing to mentor junior staff.</li></ul>Pay: QAR90,000.00 - QAR135,000.00 per yearWork Location: In person

IT Systems Administrator

Ken Garff Automotive Group

<div>We are seeking a skilled Systems Administrator/IT Specialist to join our IT team. The ideal candidate will have strong experience in PowerShell scripting, Windows systems administration, Active Directory management, and Office 365 as well as AI and AWS/Entra. Familiarity with ManageEngine products is a plus but not required.
<div><div><div><div>Key Responsibilities
<ul><li>Manage and maintain Windows servers and workstations.
</li><li>Administer Active Directory, including user account management, group policies, and security settings.
</li><li>Manage and configure Office 365 and Exchange environments.
</li><li>Develop and maintain PowerShell scripts to automate tasks and improve efficiency.
</li><li>Provide technical support and troubleshooting for internal systems and desktop team.
</li><li>Collaborate with the IT team on system upgrades, firmware patches, and general maintenance.
</li><li>Support and manage tools like ManageEngine.
</li><li>Linux Server Administration
</li></ul>Qualifications
<ul><li>Proficiency in PowerShell scripting for task automation.
</li><li>Strong experience with Windows operating systems and Active Directory.
</li><li>Experience managing Office 365 and Exchange environments.
</li><li>Ability to troubleshoot and resolve technical issues in a timely manner.
</li><li>ManageEngine experience (optional but preferred).
</li><li>Excellent communication and problem-solving skills.
</li></ul>Education &amp; Experience
<ul><li>Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
</li><li>3+ years of experience in a similar role.
</li></ul>Preferred Skills
<ul><li>Familiarity with ManageEngine suite (ServiceDesk).
</li><li>Experience with server virtualization (VMware, Hyper-V, or Nutanix) is a plus.
</li></ul>Benefits:
<ul><li>Competitive salary
</li><li>Health, dental, and vision insurance
</li><li>401(k) with company match
</li><li>Opportunities for professional growth and development
</li></ul>NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.
I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.
We are an Equal Opportunity Employer</div></div></div></div></div>

High Point Networks LLC

<div>The IT Systems Administrator Intern at High Point Networks will collaborate with the Internal IT team to support day-to-day operations involving enterprise computer systems, servers, and network infrastructure. This internship is designed for individuals seeking hands-on experience in a complex, enterprise-grade environment. Under direct supervision, the intern will provide first-level technical assistance, contribute to documentation and automation initiatives, and develop foundational skills in system administration, security, and infrastructure management. This role emphasizes mentorship, professional growth, and technical skill development.
Essential Duties and Responsibilities<ul><li>
Hardware &amp; Software Support: Assist in installing, configuring, and maintaining workstations, peripherals, operating systems, and standard business applications for internal staff.</li><li>
Server &amp; Cloud Administration: Perform basic server and virtual machine administration tasks under the guidance of senior team members.</li><li>
Technical Support: Act as a first-level point of contact for troubleshooting hardware and software issues, ensuring timely resolution or escalation.</li><li>
Systems Documentation: Maintain accurate and comprehensive documentation of IT systems, configurations, and standard operating procedures (SOPs).</li><li>
Infrastructure Projects: Support infrastructure upgrade initiatives by assisting with planning, testing, and deployment activities.</li><li>
Automation &amp; Scripting: Learn and apply basic scripting (PowerShell) or automation tools to streamline repetitive IT tasks.</li><li>
Microsoft Ecosystem Support: Gain exposure to and assist in managing Microsoft technologies, including Windows Server, Active Directory, Entra ID, Intune, DHCP, and DNS.</li><li>
Operational Excellence: Follow established workflows to test, troubleshoot, and resolve internal customer requests while maintaining a focus on security and efficiency.</li></ul>
Additional Duties and Responsibilities<ul><li>
Customer Service: Provide professional and courteous support to all internal users, maintaining a high level of responsiveness.</li><li>
Effective Communication: Ensure clear and timely communication with team members, supervisors, and stakeholders regarding task status.</li><li>
Service Management: Log all work as service tickets in ConnectWise and record time entries accurately to ensure data integrity for the department.</li><li>
Collaborative Learning: Participate in team meetings and training sessions to stay aligned with department goals and industry best practices.</li></ul>
Knowledge, Skills, and Abilities Required<ul><li>
Educational Background: Currently pursuing or recently completed a degree/certification in Information Technology, Computer Science, or a related field.</li><li>
Technical Fundamentals: Basic understanding of computer hardware, OS environments (Windows/macOS), and networking concepts (TCP/IP, DNS).</li><li>
Adaptability: A strong desire to learn new technologies and the ability to pivot between different tasks in a fast-paced environment.</li><li>
Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical users.</li><li>
Accountability: Ability to follow detailed instructions, document work meticulously, and proactively seek clarification when needed.</li><li>
Professionalism: Self-motivated with a strong work ethic and a commitment to building a career in information technology.</li></ul>
Note: This internship is a developmental role performed under close supervision. Responsibilities and access levels will evolve as the intern demonstrates increased technical proficiency and adherence to company security standards.</div>

IT Systems Administrator Intern

Wisconsin Oven Corporation

<div>Do you want more than just a job? If you are looking for a great career opportunity you&rsquo;ve come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things!
Under the direction of the Director of IT, the IT Technical Support Specialist installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Inspects personal computer equipment and reads Helpdesk ticket for user requirements to prepare PC for delivery.</li><li>
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, network equipment, etc.</li><li>
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.</li><li>
Enters commands and observes system functions to verify correct system operation.</li><li>
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.</li><li>
Instructs users in use of hardware and software.</li><li>
Recommends or performs minor remedial actions to correct problems.</li><li>
Coordinates activities with help desk, network services, or other information systems groups.</li><li>
Assists in upgrading network hardware and software components as required.</li><li>
Provides updates, status, and completion information to Director of IT, IT Help Desk System and/or users, via chat, email, or in-person communication.</li><li>
Replaces defective or inadequate software packages.</li><li>
Responds to client inquiries concerning system operation and diagnosis system hardware, software and operator problems.</li><li>
Able to run, terminate, test network cable as needed</li><li>
Able to perform network troubleshooting tasks and report as needed to the IT team for further investigation.</li><li>
Supports end users onsite and also outside of the WI facility remotely and ensures they are getting the assistance they need on a timely basis.</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: A Bachelor's degree (BA) or equivalent from an accredited four-year college or technical school; or twenty-four months related experience and/or training; or equivalent combination of education and experience.
If you aren't familiar with us, Wisconsin Oven Corporation is located in East Troy, Wisconsin. Wisconsin Oven Corporation has been designing, engineering, and manufacturing industrial ovens and other heating equipment since 1973. Our custom and standard industrial ovens are used for a multitude of applications including heat treating, finishing, drying, or curing. Wisconsin Oven customers cover a wide range of industries including aerospace/military, automotive, commercial heat treating, and energy/oil to name a few.
 We offer great benefits including:<ul><li>
Medical, dental and vision insurances</li><li>
Paid vacation and company holiday time</li><li>
401k with employer match and immediate vesting</li><li>
Employee training programs, tuition assistance and career growth opportunities!</li></ul>
Navigate here to see our full benefit information: https://www.wisoven.com/careers/employee-benefits
 EOE AA M/F/H/V</div>

Lovelytics

<div>Lovelytics is a Databricks-focused data and AI consulting firm specializing in artificial intelligence, data management, and analytics solutions. Since partnering with Databricks in 2021, Lovelytics has experienced exponential growth, growing from 50 people to over 340 over the past 3 years. Lovelytics is a trusted partner for many of the most high-profile enterprise clients in Media &amp; Entertainment, Manufacturing, Energy &amp; Utilities, Retail &amp; CPG, Healthcare &amp; Life Sciences, and Financial Services.<h2 class="jobSectionHeader">
Primary Responsibilities:</h2>
Identity &amp; Access Management<ul><li>
Manage onboarding, offboarding, access changes, and role-based permissions across core systems</li><li>
Administer Okta (SSO, MFA, provisioning, groups, integrations)</li><li>
Maintain secure access across business-critical SaaS platforms</li></ul>
Endpoint &amp; Device Management<ul><li>
Provision and support macOS/Windows devices across distributed teams</li><li>
Manage MDM tools (Kandji, Intune, Apple Business Manager) for deployment, patching, and compliance</li><li>
Troubleshoot device, application, VPN, and access issues</li></ul>
SaaS Administration &amp; IT Operations<ul><li>
Administer Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, Salesforce, GitHub, and related tools</li><li>
Manage licenses, permissions, security settings, and process improvements</li><li>
Provide escalated IT support, ticketing oversight, asset management, and vendor coordination</li></ul>
Security &amp; Compliance<ul><li>
Support SOC 2, NIST, and CIS-aligned IT controls</li><li>
Assist with endpoint security, access reviews, audit readiness, and incident response</li></ul>
Required Skills &amp; Experience:<ul><li>
3+ years in IT administration, systems administration, or internal IT operations</li><li>
Strong Okta, Google Workspace, and Microsoft 365 administration. Okta Workflows, SCIM/SAML/OIDC/LDAP preferred</li><li>
Experience with SSO, MFA, lifecycle management, and SaaS administration</li><li>
macOS/Windows support, MDM tools, and device deployment</li><li>
Strong troubleshooting, communication, and process improvement skills</li></ul><h3 class="jobSectionHeader">
Preferred Skills:
</h3><ul><li><h3 class="jobSectionHeader">Scripting (PowerShell, Bash, Python)</h3></li><li><h3 class="jobSectionHeader">
Kandji, Jamf, Intune, CrowdStrike</h3></li><li><h3 class="jobSectionHeader">
Cloud platforms (AWS/Azure/GCP)</h3></li><li><h3 class="jobSectionHeader">
SOC 2 / NIST / CIS experience</h3></li></ul><div> 

Lovelytics is an Equal Opportunity Employer. This means you don&rsquo;t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.</div>
GoWeTSEXhQ</div>

BSCBCD

<div><div>We are seeking a skilled, reliable, and proactive IT Systems Administrator and Education Technology Technician to oversee and support the school&rsquo;s day-to-day technology operations. The role will be responsible for managing the school&rsquo;s Google Workspace for Education platform, acting as the system administrator for related services, and providing technical support across all major school technology systems and devices. 
</div><div>
This position will also support the setup, maintenance, troubleshooting, and ongoing management of the school&rsquo;s student information system (SIS), staff and student devices, smart boards, laptops, desktop computers, printers, internet and network access, and other educational technology tools used across the school. 
</div><div>
The successful candidate should be able to provide both hands-on technical support and systems administration, while helping ensure that the school&rsquo;s technology environment runs smoothly, securely, and efficiently. 
</div><div>
Key Responsibilities: 
Google Workspace for Education Administration:</div><ul><li>
Serve as the main administrator for the school&rsquo;s Google Workspace for Education environment.</li><li>
Manage user accounts for staff and students, including setup, suspension, password resets, group management, and permissions.</li><li>
Administer Google Classroom, Google Meet, Drive, Gmail, Calendar, shared drives, and related services.</li><li>
Set up and manage organizational units, user policies, security settings, and access controls.</li><li>
Support the rollout and management of Education Plus features and other Google education tools.</li><li>
Monitor system usage, storage, security, and compliance.</li><li>
Troubleshoot issues related to login, email, Google Classroom, Meet, Drive access, and device syncing.</li><li>
Support teachers and leadership in making effective use of the Google education platform.</li></ul><div>
School Technology and Device Support:</div><ul><li>
Provide technical support for all school IT equipment and systems.</li><li>
Install, configure, maintain, and troubleshoot:<ul><li>
Smart boards</li><li>
Laptops</li><li>
Desktop computers</li><li>
Printers and scanners</li><li>
Projectors</li><li>
Classroom display systems</li><li>
Staff and student devices.</li><li>
School Wi-Fi and internet-connected devices.</li></ul></li><li>
Ensure all classroom technology is working properly and ready for daily use.</li><li>
Conduct routine inspections and preventive maintenance of equipment.</li><li>
Coordinate repair and replacement of damaged or faulty equipment.</li></ul><div>
Student Information System (SIS) Management:</div><ul><li>
Support the implementation, setup, and daily operation of the school&rsquo;s Student Information System.</li><li>
Manage student, staff, timetable, attendance, grading, and reporting related system functions as required.</li><li>
Assist with user training and support for the SIS platform.</li><li>
Help ensure data accuracy, system integrity, and timely updates.</li><li>
Liaise with SIS providers or vendors where needed for support and troubleshooting.</li></ul><div>
Network and Infrastructure Support:</div><ul><li>
Assist with the monitoring and basic maintenance of the school&rsquo;s network, internet connectivity, Wi-Fi access, and shared systems.</li><li>
Work with external IT vendors, internet service providers, or contractors when needed.</li><li>
Help ensure stable connectivity across classrooms, offices, and shared learning spaces.</li><li>
Maintain asset records and documentation for hardware, software, licenses, and warranties.</li></ul><div>
Technical Support and User Assistance:</div><ul><li>
Provide day-to-day helpdesk support to staff, leadership, and authorized users.</li><li>
Respond promptly to technical issues and minimize downtime.</li><li>
Train staff on the use of school systems and digital tools where needed.</li><li>
Support teachers in the use of classroom technology and hybrid learning systems.</li><li>
Assist with school events, presentations, online meetings, and other technology-related operational needs.</li></ul><div>
Security, Data Protection, and Compliance:</div><ul><li>
Help maintain the security of school systems, user accounts, and devices.</li><li>
Apply security settings, software updates, patches, antivirus, and access controls.</li><li>
Monitor for technical risks, unauthorized access, and system misuse.</li><li>
Support backup processes and data protection procedures.</li><li>
Maintain confidentiality of school, staff, and student information at all times.</li></ul><div>
Strategic and Operational Support:</div><ul><li>
Support the school in planning and improving its technology systems and digital learning environment.</li><li>
Recommend practical solutions for improving efficiency, performance, and reliability.</li><li>
Assist in the rollout of new school technology systems and upgrades.</li><li>
Contribute to the development of procedures, user guides, and IT policies where required.</li></ul><div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Systems Administration, or a related field.</li><li>
Relevant certifications in Google Workspace administration, networking, hardware support, or Microsoft/IT systems are an advantage.</li><li>
Strong working knowledge of Google Workspace for Education administration.</li><li>
Experience supporting school technology systems, education platforms, or similar environments preferred.</li><li>
Experience with SIS platforms, educational software, or school administration systems is highly desirable.</li><li>
Good understanding of IT hardware, software, networking, account administration, and troubleshooting.</li><li>
Experience with smart classroom technologies is an advantage.</li></ul><div>
Experience:</div><ul><li>
Minimum 3&ndash;5 years of relevant IT support and systems administration experience.</li><li>
Previous experience in a school, training center, or educational institution is strongly preferred.</li><li>
Experience supporting both administrative and classroom technology environments preferred.</li></ul><div>
Skills and Competencies:</div><ul><li>
Strong technical troubleshooting skills.</li><li>
Good understanding of Google Admin Console and cloud-based systems.</li><li>
Ability to manage multiple tasks and priorities across a busy school environment.</li><li>
Strong communication and user support skills.</li><li>
Ability to work independently and solve problems efficiently.</li><li>
Organized, dependable, and service-oriented.</li><li>
Able to explain technical issues clearly to non-technical staff.</li><li>
Strong sense of responsibility, confidentiality, and professionalism.</li></ul><div>
Key Areas of Oversight: The role may be expected to oversee and support areas such as:</div><ul><li>
Google Workspace for Education.</li><li>
Google Classroom and Meet setup.</li><li>
Education Plus implementation support.</li><li>
SIS platform administration.</li><li>
Smart boards and classroom presentation systems.</li><li>
Laptops, desktops, tablets, and printers.</li><li>
Staff and student account management.</li><li>
Internet, Wi-Fi, and connected devices.</li><li>
IT inventory and asset tracking.</li><li>
Technical onboarding and staff support.</li></ul><div>
Working Conditions:</div><ul><li>
School-based role with daily on-site presence.</li><li>
May require support before or after school hours during setup periods, events, examinations, system rollouts, or urgent technical issues.</li></ul><div>
Preferred Personal Attributes:</div><ul><li>
Proactive.</li><li>
Patient and approachable.</li><li>
Solutions-focused.</li><li>
Detail-oriented.</li><li>
Calm under pressure.</li><li>
Committed to supporting teaching and learning through effective technology use.</li></ul></div>

IT Systems Administrator and Education Technology Technician

Mia Aesthetics

<div>Description:

At Mia Aesthetics, we are not just leading the way in plastic surgery&mdash;we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day! 
We are seeking a hands-on IT Systems Administrator to provide Tier 2 technical support and own the maintenance, administration, and continuous improvement of our end-user technology environment across multiple locations.
This role will serve as the escalation point for technical issues that cannot be resolved by Tier 1 support and will focus heavily on hardware lifecycle management, device provisioning, network-connected office equipment, and telephony/contact center system support.
The ideal candidate is highly organized, technically capable, and comfortable troubleshooting across multiple systems including workstations, mobile devices, printers, networking equipment, and business phone platforms. This person should be proactive in identifying recurring issues and driving long-term solutions&mdash;not just resolving tickets.
Requirements:

Tier 2 Technical Support: Serve as escalation point for Tier 1 Help Desk for complex technical issues. Troubleshoot and resolve issues related to:<ul><li>
Windows and Mac desktops/laptops</li><li>
Mobile devices and tablets</li><li>
Printers, scanners, and peripheral devices</li><li>
Network connectivity and Wi-Fi issues</li><li>
Software installations and configuration</li><li>
User account access and permissions</li><li>
Document resolutions and contribute to internal knowledge base articles.</li><li>
Monitor support queues and ensure SLA adherence.</li></ul>
Hardware &amp; Asset Management: Own the full lifecycle of company hardware including:<ul><li>
Procurement recommendations</li><li>
Imaging and deployment</li><li>
Inventory tracking</li><li>
Repairs and warranty claims</li><li>
Device replacement planning</li><li>
Secure decommissioning/disposal</li><li>
Maintain accurate asset inventory across all locations.</li><li>
Standardize workstation and device configurations.</li></ul>
Telephony &amp; Contact Center Support: Coordinate with vendors for escalated telecom incidents.
Administer and troubleshoot business phone systems including:<ul><li>
RingCentral / RingEX</li><li>
NICE / CXone</li></ul>
Support:<ul><li>
User provisioning/deprovisioning</li><li>
Call routing issues</li><li>
Queue configuration support</li><li>
Softphone/headset troubleshooting</li><li>
Call quality investigations</li></ul>
Office &amp; Clinic Technology Support: Perform site visits and hands-on troubleshooting when needed. Assist with new office/clinic technology setup. Support network-connected devices in clinics and offices including:<ul><li>
Printers
</li><li>Workstations on Wheels (COWs)</li><li>
Wi-Fi access points</li><li>
TVs / displays / conference room equipment</li></ul>
Microsoft &amp; Endpoint Administration: Administer, support, assist:<ul><li>
Microsoft 365</li><li>
Entra ID / Azure AD</li><li>
Intune / endpoint policies</li><li>
User onboarding/offboarding</li><li>
Device enrollment</li><li>
Security policy enforcement</li><li>
MFA/YubiKey setup and troubleshooting</li></ul>
Vendor &amp; Infrastructure Coordination<ul><li>
Work with ISPs, telecom providers, hardware vendors, and third-party support teams.</li><li>
Track recurring outages and escalate appropriately.</li><li>
Assist in documenting infrastructure issues and remediation plans.</li></ul>
Process Improvement &amp; Preventative Maintenance: Create and maintain support documentation and SOPs. Identify recurring support trends and recommend long-term fixes. Perform monthly audits on:<ul><li>
Hardware inventory</li><li>
Telecom health</li><li>
Device compliance</li><li>
Network and printer reliability</li></ul>
Required Qualifications<ul><li>
3&ndash;5+ years of experience in IT support, system administration, or infrastructure support.</li><li>
Experience providing Tier 2 or Tier 3 end-user support.</li><li>
Experience supporting both Windows and Mac environments.</li><li>
Experience with: Microsoft 365 Administration, Entra ID / Active Directory, Intune or similar MDM tools, RingCentral, NICE CXone, or similar telephony platforms
</li><li>Experience troubleshooting printers, Wi-Fi, and office hardware.</li><li>
Familiarity with networking concepts: DHCP, DNS, VLANs, VPN, Firewall basics</li><li>
Strong documentation and ticket management discipline.</li></ul>
Preferred Qualifications<ul><li>
Experience in a multi-site healthcare or contact center environment.</li><li>
Experience with BYOD environments and endpoint security controls.</li><li>
Experience with hardware procurement and asset lifecycle management.</li><li>
Familiarity with: SharePoint / Teams administration, Security tools such as SentinelOne, YubiKey or MFA implementations</li></ul>
Key Traits for Success<ul><li>
Strong ownership mentality</li><li>
Highly responsive and dependable</li><li>
Able to prioritize multiple urgent issues</li><li>
Comfortable working independently</li><li>
Process-oriented and detail-focused</li><li>
Excellent communication and customer service skills</li></ul></div>

IT Systems Administrator (End User Infrastructure & Telephony)

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IT Systems Administrator (End User Infrastructure & Telephony)