it systems specialist

Etap

<div>ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion &mdash; and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations &mdash; we invite you to join us!
ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer.
Job Title: IT Systems Specialist
Location: Irvine, CA
Employment Type: Full-time / Hybrid
Summary :IT Systems Specialist
We&rsquo;re seeking an IT System Specialist to join our Irvine team to serve as a hands-on technical resource. This is the perfect role if you have a solid IT support background and are ready for more, gaining experience across Microsoft 365/Entra ID, modern computing, SSO onboarding, virtualization, cloud-first migrations, and modern networking (SASE/SD-WAN).
<h2 class="jobSectionHeader">Key Responsibilities
</h2><ul><li>End User &amp; Ticketing Support: Triage, resolve and own Jira Cloud tickets for user issues (access, email/Teams/OneDrive, printers, apps, device troubleshooting). Escalate complex issues as needed and provide both onsite and remote support for Irvine employees.
</li><li>Documentation: Clearly document solutions and contribute to a growing knowledge base to streamline future support.
</li><li>Identity &amp; Microsoft 365/Active Directory: Handle routine admin tasks (onboard/offboards, group memberships, mailbox access, aliases, licensing, MFA resets), troubleshoot access issues, and assist with SSO deployments and cutovers.
</li><li>Endpoint Deployments &amp; Hardware: Stage and deploy new laptops/desktops using Intune/Autopilot or standard builds, install apps/drivers/security agents, set up desks and conference rooms, swap hardware, and manage loaners.
</li><li>Operational Systems Exposure: Assist with virtualization (Hyper-V, VMware ESXi, Proxmox), connectivity troubleshooting (SASE/SD-WAN/VPN/LAN/Wi-Fi), and participate in software/hardware rollouts and patch cycles.
</li><li>Asset Management: Maintain accurate hardware inventory and lifecycle tracking in Lansweeper, including assignments, returns, replacements, and warranty notes.
</li></ul><ul><li>In addition to the responsibilities above, you&rsquo;ll also have opportunities to take on new projects and collaborate with the team to enhance our IT business systems.
</li></ul><h2 class="jobSectionHeader">What We Are Looking For
</h2><ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field, or equivalent relevant work experience.
</li></ul><ul><li>Strong troubleshooting skills with Windows
</li></ul><ul><li>Ability to troubleshoot and resolve issues across Windows operating systems, server environments, and network connectivity.
</li></ul><ul><li>Comfortable with identity management and SaaS apps (Microsoft 365 proficiency required).
</li><li>Experience with ticketing workflows (Jira Cloud preferred).
</li></ul><ul><li>Solid understanding of fundamental computing concepts and principles.
</li></ul><ul><li>Excellent communication skills, thrives in fast-passed, dynamic environments, and reliable follow-through.
</li></ul><h2 class="jobSectionHeader">Bonus Skills
</h2><ul><li>Intune/Autopilot experience
</li><li>SSO knowledge (SAML/OIDC, onboarding, cutovers)
</li><li>Familiarity with backup solutions, disaster recovery planning, and business continuity procedures.
</li><li>Proficiency in managing and troubleshooting Active Directory, group policies, and user account administration.
</li><li>Virtualization exposure
</li><li>Asset management tools like Lansweeper
</li><li>Basic PowerShell scripting
</li></ul><h2 class="jobSectionHeader">Certifications (Nice to have)
</h2><ul><li>Microsoft: MD-102, MS-102, SC-300
</li><li>CompTIA: A+, Network+, Security+
</li><li>ITIL Foundation
</li><li>VMware/virtualization fundamentals
</li></ul>Salary Range : 61,000.00 - 102,000.00 USD Annual
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.</div>

IT Systems Specialist

Grand Casino MN

<div><h2 class="jobSectionHeader">It's fun to work in a company where people truly BELIEVE in what they're doing!</h2><h2 class="jobSectionHeader">
We're committed to bringing passion and customer focus to the business.</h2>
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
Grand Casino Mille Lacs/Hinckley
IT Systems Specialist
Band Member Development
DEPARTMENT:
IT
REPORTS TO:
Service Operations Manager
Build Capability. Strengthen Systems. Grow Into IT Leadership.
This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.
As the Band Member Development &ndash; IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.
This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.
What You&rsquo;ll Do
Enterprise Systems + User Support<ul><li>
Provide first-line technical support for hardware, software, network, and enterprise applications.</li><li>
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.</li><li>
Assist with user account administration including access provisioning, password resets, and system permissions.</li><li>
Support desk phone and mobile device deployment and troubleshooting.</li><li>
Participate in remote troubleshooting and resolution of technical issues to minimize downtime.</li></ul>
Service Operations + Incident Management<ul><li>
Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.</li><li>
Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.</li><li>
Escalate complex technical issues appropriately while maintaining ownership of follow-through.</li><li>
Assist with preventative maintenance and routine inspection of supported equipment across properties.</li></ul>
Systems Reliability + Compliance<ul><li>
Support system security standards, risk mitigation practices, and IT compliance requirements.</li><li>
Participate in business continuity and critical systems support, including on-call rotation.</li><li>
Act as liaison with third-party vendors for supported hardware and software solutions.</li></ul>
Growth + Development Exposure<ul><li>
Partner with IT Engineers and Project Management teams on assigned projects.</li><li>
Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.</li><li>
Learn enterprise application workflows, system integrations, and operational dependencies.</li><li>
Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.</li><li>
Contribute to continuous improvement efforts that enhance efficiency and user experience.</li></ul>
What Success Looks Like
Success in this developmental role means:<ul><li>
Building strong technical proficiency across enterprise IT systems and service operations.</li><li>
Becoming a trusted and responsive technical partner to associates and leadership.</li><li>
Demonstrating increasing independence in troubleshooting, system analysis, and project support.</li><li>
Strengthening leadership capability aligned with Mille Lacs Band values.</li><li>
Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.</li></ul>
What You&rsquo;ll Get
Growth + Mentorship<ul><li>
Structured development plan designed to prepare you for future IT leadership roles.</li><li>
Direct mentorship from IT leadership and exposure to enterprise-level initiatives.</li><li>
Cross-functional project involvement to expand technical and business knowledge.</li><li>
Opportunities for certification support and continued education.</li><li>
Competitive salary and comprehensive benefits (medical, dental, vision).</li><li>
401(k) with employer match, tuition reimbursement, and paid parental leave.</li><li>
PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
</li></ul>Culture + Legacy<ul><li>
A workplace grounded in the Seven Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.</li><li>
A Leadership culture that fosters empowerment and engagement.</li><li>
Opportunity to contribute to the long-term technology strength of the Mille Lacs Band and Grand Casino community.</li><li>
Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.</li></ul>
What You Bring<ul><li>
Required: Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.</li></ul><ul><li>
Associate&rsquo;s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.</li><li>
1&ndash;3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.</li><li>
Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Ability to maintain confidentiality and exercise sound judgment.</li><li>
Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs)</li></ul>
Work Environment<ul><li>
Supports IT operations across Grand Casino Mille Lacs and Hinckley properties.</li><li>
Participate in a scheduled, team-based on-call rotation supporting critical business systems as needed.</li></ul></div>

IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

Grand Casino Mille Lacs & Hinckley

<div>
 
 It's fun to work in a company where people truly BELIEVE in what they're doing!
 
 
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 
 For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
 
 
 
 Grand Casino Mille Lacs/Hinckley
 
 
 
 
 IT Systems Specialist
 
 
 
 
 Band Member Development
 
 
 
 
 Department
 
 
 
 IT
 
 
 
 Reports To
 
 
 
 Service Operations Manager
 
 
 
 Build Capability. Strengthen Systems. Grow Into IT Leadership.
 
 
 
 This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.
 
 
 As the Band Member Development &ndash; IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.
 
 
 This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Enterprise Systems + User Support
 
 
 
 <ul>
 <li>
 Provide first-line technical support for hardware, software, network, and enterprise applications.
 </li>
 <li>
 Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.
 </li>
 <li>
 Assist with user account administration including access provisioning, password resets, and system permissions.
 </li>
 <li>
 Support desk phone and mobile device deployment and troubleshooting.
 </li>
 <li>
 Participate in remote troubleshooting and resolution of technical issues to minimize downtime.
 
 
 </li>
 </ul>
 
 Service Operations + Incident Management
 
 
 
 <ul>
 <li>
 Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.
 </li>
 <li>
 Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.
 </li>
 <li>
 Escalate complex technical issues appropriately while maintaining ownership of follow-through.
 </li>
 <li>
 Assist with preventative maintenance and routine inspection of supported equipment across properties.
 
 
 </li>
 </ul>
 
 Systems Reliability + Compliance
 
 
 
 <ul>
 <li>
 Support system security standards, risk mitigation practices, and IT compliance requirements.
 </li>
 <li>
 Participate in business continuity and critical systems support, including on-call rotation.
 </li>
 <li>
 Act as liaison with third-party vendors for supported hardware and software solutions.
 
 
 </li>
 </ul>
 
 Growth + Development Exposure
 
 
 
 <ul>
 <li>
 Partner with IT Engineers and Project Management teams on assigned projects.
 </li>
 <li>
 Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.
 </li>
 <li>
 Learn enterprise application workflows, system integrations, and operational dependencies.
 </li>
 <li>
 Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.
 </li>
 <li>
 Contribute to continuous improvement efforts that enhance efficiency and user experience.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 Success in this developmental role means:
 
 
 <ul>
 <li>
 Building strong technical proficiency across enterprise IT systems and service operations.
 </li>
 <li>
 Becoming a trusted and responsive technical partner to associates and leadership.
 </li>
 <li>
 Demonstrating increasing independence in troubleshooting, system analysis, and project support.
 </li>
 <li>
 Strengthening leadership capability aligned with Mille Lacs Band values.
 </li>
 <li>
 Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 
 Growth + Mentorship
 
 
 
 <ul>
 <li>
 Structured development plan designed to prepare you for future IT leadership roles.
 </li>
 <li>
 Direct mentorship from IT leadership and exposure to enterprise-level initiatives.
 </li>
 <li>
 Cross-functional project involvement to expand technical and business knowledge.
 </li>
 <li>
 Opportunities for certification support and continued education.
 </li>
 <li>
 Competitive salary and comprehensive benefits (medical, dental, vision).
 </li>
 <li>
 401(k) with employer match, tuition reimbursement, and paid parental leave.
 </li>
 <li>
 PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
 
 
 </li>
 </ul>
 
 Culture + Legacy
 
 
 
 <ul>
 <li>
 A workplace grounded in the Seven Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.
 </li>
 <li>
 A Leadership culture that fosters empowerment and engagement.
 </li>
 <li>
 Opportunity to contribute to the long-term technology strength of the Mille Lacs Band and Grand Casino community.
 </li>
 <li>
 Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Required: Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.
 </li>
 <li>
 Associate&rsquo;s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.
 </li>
 <li>
 1&ndash;3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.
 </li>
 <li>
 Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to maintain confidentiality and exercise sound judgment.
 </li>
 <li>
 Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs)
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Supports IT operations across Grand Casino Mille Lacs and Hinckley properties.
 </li>
 <li>
 Participate in a scheduled, team-based on-call rotation supporting critical business systems as needed.
 </li>
 </ul>
</div>

La Marzocco USA

March 20, 2026La Marzocco USA is hiring an IT Business Systems Specialist!Why work at La Marzocco USA? At La Marzocco, we pride ourselves on our artisan heritage, our passion for coffee, and commitment to our customers. As a leader in coffee equipment technology since 1927, La Marzocco is committed to the craft of hospitality, the pride of service, and the humility of our responsibility to future generations. Located in the Ballard neighborhood of Seattle, WA and with satellite offices and warehouses in multiple cities across the United States, La Marzocco USA carries the proud traditions of our Italian heritage while offering a modern work environment and a dedication to fostering personal and professional growth for all employees.What we offer you: &middot; A generous benefits package including health, dental, life/disability, and retirement&middot; Employee reimbursement program for qualified green and wellness items&middot; Generous PTOHow you&rsquo;ll have an impact at La Marzocco:This position plays a key role in ensuring that Salesforce effectively supports LM USA&rsquo;s operations across Sales, Solutions, Marketing, La Marzocco Home, and other customer-facing departments. The IT Business Systems Specialistwill support the configuration, maintenance, and enhancement of La Marzocco USA&rsquo;s Salesforce platform in a fast-paced and high-growth sales environment. Reporting to the IT Manager, this role provides hands-on technical support, assists in system configuration, and helps optimize user experience and data integrity.A typical day as an IT Business Systems Specialist might include a mix of the following:&middot; Build and maintain standard reports and dashboards in Salesforce to support business units such as Commercial Sales, Technical Solutions, La Marzocco Home, and Marketing.&middot; Monitor system performance and escalate technical issues to Salesforce support when needed. Support system upgrades, sandbox refreshes, and regression testing activities.&middot; Conduct routine data quality audits and assist with data imports, exports, and cleansing activities to ensure data accuracy and integrity.&middot; Responds to service desk tickets, general questions, troubleshooting issues, and assisting with Salesforce best practices. Maintain and update user accounts, roles, permission sets, and security settings.&middot; Serve as the primary contact and lead for external Salesforce consultant.&middot; Builds and maintains documentation of key project artifacts, processes, and system functionality and tools. Develop clear SOPs and system documentation.&middot; Works closely with the IT Manager and VP of Operations to complete IT projects and support users in successfully adopting new technologies. Serves as back-up for IT Support Associate for help desk and general IT user support.The details: &middot; Location: Seattle, WA, Hybrid, in Ballard&middot; Salary Range: $30.00-$35.00/hour depending on experience, with 5% bonus opportunity&middot; Schedule: M-F 40 hours/week. Occasionally, there will be a need for additional hours based upon increased workload demands.&middot; Reports to: IT Manager&middot; Physical requirements: Ability to sit and stand for long periods of time, walking at a quick pace, reaching, climbing, stooping, kneeling, lifting up to 25 poundsWhat you&rsquo;ll bring to the table:&middot; Minimum of 2 years of experience working with Salesforce. Basic understanding of Salesforce automation tools such as Flows, validation rules, or process builder.&middot; Experience in IT Systems Management, Procedures and Practices; Help Desk, Project Management; strong knowledge of project management principles and planning.&middot; Networking Certifications or Azure Certifications and familiarity with programming languages such as Python, JavaScript are a plus.&middot; Proficiency in operating systems (Windows, macOS, Linux), hardware components, networking concepts, and troubleshooting techniques is necessary. Familiarity with software applications, productivity suites, and remote support tools is also beneficial.&middot; Experience with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used at La Marzocco USA, including SAP Business One, Salesforce, and reporting tools. Expertise with Microsoft Office programs Word, Excel, PowerPoint, Teams, Azure AD/VM, Intune.&middot; Strong problem-solving skills, technical knowledge, and the ability to adapt to evolving technologies. Excellent communication skills to interact with users effectively and provide timely technical support. Ability to work independently and collaboratively in a team-oriented environment.For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.We are committed to creating a diverse and welcoming workplace that includes employees with a range of backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.Qualified Applicants should apply with their Cover Letter and Resume at: https://lamarzocco.intervieweb.it/jobs/it-business-systems-specialist-117341/en/Questions can be directed to:La Marzocco Human Resourcesjobs.usa@lamarzocco.comPay: $30.00 - $35.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Seattle, WA 98107 (Required)</li></ul>Work Location: Hybrid remote in Seattle, WA 98107

IT Business Systems Specialist

Cascade Comprehensive Care Inc

<div>SUMMARY
The IT Systems Support Specialist provides direct technical support to end users across the organization, ensuring secure and efficient access to systems and data. This role is responsible for managing user accounts, enforcing security protocols, protecting sensitive information, and maintaining hardware and software infrastructure. This position also delivers hands-on support for device setup, troubleshooting, and user training, while coordinating with vendors and Managed Services Provider (MSP) for network administration. This position is responsible for maintaining compliance with IT policies and procedures, and data protection standards by performing the following duties.<ul><li>
Maintains and updates software applications and operating systems as required.</li><li>
Coordinates with Managed Service Provider (MSP) for network administration and assignment of end user IT tickets.</li><li>
Manages user accounts, permissions, and access controls across systems and applications.</li><li>
Configures, installs and maintains hardware and equipment including but not limited to phones, desktops, printers, laptops, monitors, audio/video, and mobile devices.</li><li>
Establishes and maintains network users, user environment, active directories, security, and role-based permissions.</li><li>
Stays current with evolving end user needs and system requirements for software, hardware, and IT industry standards.</li><li>
Manages the relationship of all IT vendors, service providers and MSP.</li><li>
Maintains accurate inventory of all IT assets, both purchases and disposals.</li><li>
Ensures timely maintenance and upgrades of devices, software applications and operating systems.</li><li>
Provides training and guidance to staff on secure and effective use of technology.</li><li>
Creates and maintains IT Department related policies and procedures, including the business continuity and disaster recovery plan.</li><li>
Conducts regular backups and ensures disaster recovery protocols are in place and tested.</li><li>
Monitors system performance and proactively addresses potential issues.</li><li>
Responds to MSP help desk tickets and provides timely resolution and communication.</li><li>
Provides software training to all employees as necessary.</li><li>
Maintains confidentiality and complies with HIPAA rules and regulations.</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Works collaboratively in a team environment with a spirit of cooperation.</li><li>
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.</li><li>
Respectfully takes direction from supervisor.</li></ul>
EDUCATION and/or EXPERIENCE
Associate's degree from two-year college or university; and two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Has advanced skills in working with hardware, software, support, and management of computer systems and can adapt extremely well to newer applications. Has advanced skills working with programming and networking computer software and systems.
We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan. To apply for this position, please submit a cover letter and resume. We are an Equal Opportunity Employer.
IN-PERSON POSITION</div>

IT Systems Support Specialist

Joseph, Hollander & Craft LLC

<div>Description:

Position Overview
Full-Time | On-Site
Locations: Topeka, Lawrence, Overland Park, Kansas City, or Wichita
Pay: $65k - $85k/yr DOE
Joseph, Hollander &amp; Craft is seeking an experienced IT Systems &amp; Support Specialist to manage the day-to-day technology needs of our growing, multi-office law firm. The ideal candidate is a hands-on problem solver who can independently troubleshoot and resolve issues, implement solutions, and proactively manage firm technology systems. The role requires someone comfortable working independently, troubleshooting issues, coordinating vendors, and managing routine technology operations without day-to-day supervision. This role requires someone comfortable supporting a professional services environment where reliability, responsiveness, and clear communication with attorneys and staff are essential.
This position will be based on-site in one of our office locations and will support the other offices (5 total) remotely. Regular travel between offices will be required, sometimes with little notice.
Day in the Life
No two days look exactly the same. One morning may involve troubleshooting a software or connectivity issue, preparing equipment and accounts for a new employee, or coordinating with an internet provider regarding service performance. Later in the day, the focus may shift to supporting conference room technology, working with vendors to service office equipment, or assisting with software licensing and user access.
Some days are proactive&mdash;maintaining technology inventory, coordinating device refresh cycles, or supporting system upgrades. Other days are responsive&mdash;helping users resolve issues, coordinating vendor support, or addressing service interruptions. The role helps keep the firm&rsquo;s technology environment functioning smoothly by connecting people, systems, and vendors.
Key Responsibilities
User Support (Multi-Office)<ul><li>
Provide day-to-day support for hardware, software, system access, and connectivity issues</li><li>
Assist users with Microsoft Office suite, litigation support applications, and cloud networks</li></ul>
Onboarding &amp; Offboarding<ul><li>
Configure equipment, user accounts, phones, and software for new employees</li><li>
Manage system access changes and equipment return during offboarding</li></ul>
Systems &amp; Vendor Management<ul><li>
Monitor system and network performance and help resolve operational issues</li><li>
Coordinate with external IT service providers on network infrastructure and system updates</li><li>
Assist with system upgrades, security best practices, and technology improvements</li></ul>
Equipment &amp; Technology Management<ul><li>
Maintain inventory of firm laptops, monitors, docks, and peripherals</li><li>
Coordinate equipment purchasing, maintenance, warranties, and refresh cycles</li></ul>
Office Technology Management<ul><li>
Manage VoIP Phone Services and Hardware</li><li>
Coordinate service for copies, printers, and conference room technology</li></ul>
Software &amp; Access Administration<ul><li>
Manage software licenses and subscriptions for Microsoft 265 and other firm applications</li><li>
Support account management and related security tools</li></ul>
Work Environment<ul><li>
Supports multiple firm offices</li><li>
Position based in one office but provided support across all locations</li><li>
Travel between offices may be required</li><li>
Occasional evening or weekend availability may be required for urgent issues or maintenance</li></ul>
Benefits:<ul><li>
Dental Insurance</li><li>
Health Insurance</li><li>
Pediatric Dental &amp; Vision Insurance</li><li>
Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Long Term Disability Insurance</li><li>
Flexible Benefit Spending Plan (Section 125)</li><li>
401(k) with Firm Matching</li><li>
Free Parking</li><li>
Paid Holidays</li><li>
Paid Time Off</li><li>
Discounted Legal Services</li><li>
Pet-friendly Workplace</li></ul>
Requirements:

Required<ul><li>
3+ years of experience in IT support, systems administration, or technology operations</li><li>
Experience supporting multiple users in a professional office environment</li><li>
Strong troubleshooting skills across hardware, software, and network connectivity issues</li><li>
Experience with Microsoft 365 administration and user account management</li><li>
Ability to work independently and manage competing priorities</li></ul>
Preferred<ul><li>
Experience supporting a professional services or law firm environment</li><li>
Experience working with managed IT service providers</li><li>
Familiarity with Microsoft 365, cloud applications, and VoIP systems</li><li>
Strong troubleshooting, communication, and organizational skills</li></ul></div>

IT Systems & Support Specialist (Multi-Office)

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IT Systems Specialist

IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually

IT Business Systems Specialist

IT Systems Support Specialist

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)