it technical support specialist

ILLA

<div>
 
 
 Position Overview:
 
 
 
 
 We are seeking a dedicated
 
 IT Support Specialist
 
 to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality, provide technical support to staff, maintain hardware and software systems, and oversee network reliability within the warehouse environment.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide on-site technical support for warehouse staff (software, hardware, network issues).
 
 </li>
 <li>
 Install, configure, and maintain computers, printers, scanners, and other IT equipment.
 
 </li>
 <li>
 Monitor and troubleshoot warehouse network connectivity and internet performance.
 
 </li>
 <li>
 Support warehouse systems such as inventory software, handheld devices, and scanners.
 
 </li>
 <li>
 Maintain and update system logs, access permissions, and device tracking.
 
 </li>
 <li>
 Ensure data backup procedures are followed and support recovery processes when needed.
 
 </li>
 <li>
 Coordinate with vendors and external IT providers when necessary.
 
 </li>
 <li>
 Ensure security protocols are applied, including antivirus updates and user access control.
 
 </li>
 <li>
 Respond quickly to technical issues to avoid workflow disruptions.
 
 </li>
 <li>
 Support digitalization initiatives and system upgrades inside the warehouse.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 
 </li>
 <li>
 Proven experience (1&ndash;3 years) in IT support, preferably in a warehouse or operational environment.
 
 </li>
 <li>
 Strong troubleshooting skills for hardware, software, and network issues.
 
 </li>
 <li>
 Knowledge of Windows OS, basic networking, routers, and access points.
 
 </li>
 <li>
 Ability to work under pressure and prioritize tasks effectively.
 
 </li>
 <li>
 Strong communication and teamwork skills.
 
 </li>
 <li>
 High level of reliability, responsibility, and attention to detail.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Work Schedule:
 
 6 days per week, 9 hours per day.
 
 </li>
 <li>
 On-site role at
 
 Manial Shiha Warehouse
 
 .
 
 </li>
 <li>
 Supportive and collaborative work environment.
 
 </li>
 </ul>
</div>

IT Support Specialist

VALTRANS TRANSPORTATION SYSTEMS & SERVICES

We are seeking a dedicated IT Technical Support specialist to join our parking management team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software to ensure smooth operation within our parking management environment.Responsibilities:- Provide technical support for hardware, software, and network issues encountered by the parking management team.- Troubleshoot and resolve technical problems in a timely manner to minimize downtime.- Install, configure, and maintain computer systems and related equipment used in parking operations.- Collaborate with other IT staff and departments to implement system upgrades and enhancements.- Maintain accurate records of support requests and resolutions.- Assist with the deployment and management of parking management software and technologies.- Provide training and guidance to users on technical processes and software applications.Skills and Qualifications:- Proven experience in IT technical support or a related role.- Strong knowledge of computer systems, networking, and software troubleshooting.- Familiarity with parking management systems is a plus.- Excellent problem-solving and communication skills.- Ability to work independently as well as part of a team.- Strong attention to detail and organizational skills.- Customer-oriented with a commitment to providing excellent technical support.Job Type: Full-timePay: Up to AED4,000.00 per monthApplication Question(s):<ul><li>UAE Driving License</li><li>Can Join Immediately</li></ul>Experience:<ul><li>Technical Support: 2 years (Required)</li></ul>Work Location: In person

Technical Support

iSchool

<div>We are seeking a detail-oriented Technical Onboarding Specialist with strong experience in onboarding, recruitment, and technical problem-solving. In this role, you will ensure a smooth, efficient, and engaging onboarding experience for new hires&mdash;particularly those in technical or product teams. Your technical background will help you understand candidate skill sets, assist with documentation, and support new employees as they acclimate to our tools and systems.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Manage and execute the full onboarding process for new hires, ensuring a seamless transition into the organization.
</li><li>Collaborate with HR, hiring managers, and IT to prepare accounts, tools, and access prior to start dates.
</li><li>Conduct onboarding orientations, training sessions, and follow-ups.
</li><li>Support recruitment activities, including screening candidates, coordinating interviews, and assisting with technical assessments.
</li><li>Maintain accurate onboarding documentation, process guides, and knowledge-base materials.
</li><li>Troubleshoot basic technical issues during onboarding (software access, system setup, user permissions).
</li><li>Continuously improve onboarding workflows and employee experience.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
</li><li>Proven experience in employee onboarding, HR operations, or recruitment.
</li><li>Basic coding knowledge (e.g., Python, JavaScript, SQL) or the ability to understand technical environments and tools.
</li><li>Strong communication, organizational, and problem-solving skills.
</li><li>Ability to work cross-functionally with HR, engineering, and operations teams.
</li></ul>Benefits<ul>
<li>Compatible Salary.</li>
<li>Incentives.</li>
<li>Social and Medical Insurance.</li>
<li>Learning &amp; Development Opportunities.</li></ul></div>

Technical Onboarding Specialist

OpenGov

<div>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov&rsquo;s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.<h2 class="jobSectionHeader">
Job Summary:</h2>
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You&rsquo;ll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.<h2 class="jobSectionHeader">
Responsibilities:</h2><ul><li>
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.</li><li>
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.</li><li>
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.</li><li>
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.</li><li>
Perform research across various tools to determine if the incident is a known issue or defect.</li><li>
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.</li><li>
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.</li><li>
Contribute to the existing knowledge base to support customer self-service and training.</li><li>
Participate in scheduled training sessions to learn internal and proprietary technologies.</li><li>
Utilizing AI tools to service more customers faster with higher quality.</li></ul><h2 class="jobSectionHeader">
Requirements and Preferred Experience:</h2><ul><li>
Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures</li><li>
Ability to build strong interpersonal, written and verbal communication skills required.</li><li>
Strong technical aptitude to problem solve and understand complicated problem statements required.</li><li>
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.</li><li>
Excellent organizational, time-management, and prioritization skills required.</li><li>
Ability to collaborate and thrive within a team environment required.</li><li>
Ability to learn new technologies and concepts quickly required.</li><li>
Ability to handle multiple competing priorities required.</li><li>
Must be able to work specific shifts to provide support during business hours required.</li><li>
Participate in rotating on-call after business hours support required.</li><li>
Experience or interest in using AI</li></ul><h1 class="jobSectionHeader">
Why OpenGov?</h1>
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it&rsquo;s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything&mdash;from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We&rsquo;ve touched 2,000 communities so far, and we&rsquo;re just getting started.
A Team of Passionate, Driven People
This isn&rsquo;t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.</div>

Community Services Technical Support Specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

IMAKER

<div>About iMaker Group:

iMaker Group is renowned for its expertise in luxury villas, hospitality, and commercial developments. We are a dynamic consortium of companies offering comprehensive services in master planning, architecture, interior design, construction, project management, and the sourcing of furniture and materials. With operations spanning Dubai, London (RIBA Chartered Practice), Riyadh, Miami, and Cairo, iMaker Group delivers diverse projects on a global scale. 
Summary of the role:

The IT Support Specialist will be responsible for managing all day-to-day IT operations within the architecture and interior design company, ensuring smooth functioning of hardware, software, network systems, and digital tools essential to design and project work. This role will act as the primary internal point of contact for all IT matters and will coordinate closely with the outsourced IT vendor for escalated support, maintenance, and specialized services. The IT Officer will ensure that the company's digital infrastructure supports productive, secure, and efficient workflows. 
Key responsibilities:
<ul>
<li>Provide first-level technical support to staff for hardware, software, network, and</li>
<li>system issues.</li>
<li>Troubleshoot and resolve issues related to PCs, laptops, printers, and peripherals,</li>
<li>Design-related applications (AutoCAD, Revit, SketchUp, Adobe Suite, etc, Email,</li>
<li>VPN, cloud services, and file-sharing systems.</li>
<li>Set up new user accounts, devices, software installations, and system configurations.</li>
<li>Ensure smooth functioning of office Wi-Fi, network drives, and NAS/servers.</li>
<li>Serve as the main liaison between the company and the external IT support provider.</li>
<li>Log, track, and follow up on all vendor-raised tickets until resolution.</li>
<li>Coordinate scheduled maintenance, updates, and emergency support.</li>
<li>Ensure SLA compliance and escalate issues as required.</li>
<li>Monitor network performance, connectivity, and system uptime.</li>
<li>Maintain and organize network diagrams, IP lists, and documentation.</li>
<li>Assist in managing backups, cloud solutions, and data storage systems.</li>
<li>Support cybersecurity measures aligned with company policy.</li>
<li>Maintain an updated inventory of all company IT assets (hardware and software).</li>
<li>Oversee software licenses, renewals, and subscriptions.</li>
<li>Recommend specifications and support procurement for new IT equipment.</li>
<li>Maintain documentation for systems, configurations, passwords, and policies.</li>
<li>Assist in developing and enforcing IT policies (password policy, data access, device</li>
<li>use, etc.).</li>
<li>Ensure compliance with software licensing and data security standards.</li>
<li>Provide IT support tailored to architecture and design tools such as, Revit / BIM tools,</li>
<li>AutoCAD, 3D visualization and rendering software, Adobe Creative Cloud</li>
<li>Assist in troubleshooting heavy file workflows, rendering setups, and performance</li>
<li>optimization.</li></ul> 


Qualifications

Education and Experience:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li>
<li>6+ years of IT support experience (internal IT role preferred).</li>
<li>Experience working with or supporting architecture, engineering, or design firms is a</li>
<li>strong plus.</li></ul> 


Knowledge, Skills and Abilities:
<ul>
<li>Strong knowledge of hardware, Windows OS, and network systems.</li>
<li>Familiarity with architecture/design software (AutoCAD, Revit, SketchUp, Lumion) is</li>
<li>an advantage.</li>
<li>Understanding of cloud platforms (OneDrive, Google Drive, Autodesk Construction</li>
<li>Cloud, etc.).</li>
<li>Basic understanding of cybersecurity practices and backup systems.</li>
<li>Strong communication and coordination skills.</li>
<li>Ability to work under pressure and respond quickly to urgent issues.</li>
<li>Organized, proactive, and service-oriented mindset.</li>
<li>Ability to collaborate effectively with outsourced vendors and internal teams.</li>
<li>Proactive in identifying and resolving IT issues.</li>
<li>Strong organizational and multitasking abilities, with a high attention to detail.</li></ul> 


Working conditions and Environment:

The position is an office based in Dubai. UAE.
<ul>
<li>The position has no international business travel requirements.</li></ul> 


What We Offer?
<ul>
<li>Opportunities to work on high-profile, international projects.</li>
<li>A chance to work in a collaborative, creative work environment that fosters innovation.</li>
<li>Opportunities for career growth and professional development.</li>
<li>Competitive salary and benefits package.</li></ul> 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, or disability. 
By submitting your application, you consent to iMaker Group processing your personal data in compliance with applicable data protection laws, while ensuring strict confidentiality.</div>

RELI Group Inc

<div><div><div>About Us: 
At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact&mdash;whether we&rsquo;re supporting data-driven decisions, modernizing systems or safeguarding critical programs.</div></div>
<div><div>Position Summary:</div></div><div><div>
The IT Support Specialist provides technical and logistical support for Federal and contractor personnel, including onboarding, equipment setup, network access, and workspace coordination. This role manages IT service requests, assists with asset inventory and documentation, supports space planning and office moves, and helps maintain printer and supply inventories to ensure efficient daily operations.</div></div><ul><li><div>
Provide support for Federal and contractor employee on-board, transfer and off-board to include coordinating Information Technology (IT) equipment delivery, set-up and network access, coordinating and preparing seating assignments, processing requests for office/cubicle moves and physical access for the employees.
</div></li><li><div>Assist with monitoring and tracking IT POC &amp; Logistics mailbox requests per procedures, and acknowledging, processing, following-up, providing status updates and closing out customer requests for IT printer supplies/maintenance, IT equipment hardware, software and peripherals, monthly wireless refreshes, mailbox creation and increases, bridge lines, Secure Video Teleconference (VTC) set-up, space and other HQ and TSIF Customer Service and facilities related requests handled by ITPOCs. Assist with escalation of requests to appropriate APM and IT partners.
</div></li><li><div>Assist with maintaining IT asset inventory information and documentation. Ensure updated information and documentation is accurate, complete, and logged/uploaded into internal APM databases as well as in TSA&rsquo;s property management system of record. Assist with annual IT Asset Inventory and reconciliation of records documenting the location for all accountable IT assets.
</div></li><li><div>Assist with HQ and TSIF Customer Service support activities to include collecting and delivering parking permits, coordinating/distributing bulk paper supplies to copier/printer areas, organizing areas, coordinating office/cubicle moves and supporting administrative activities associated with minor construction and space re-modification projects.
</div></li><li><div>Assist with Space Planning efforts by tracking and maintaining office-wide seating requirements and space allocations. Provide bi-weekly floor plans updates for HQ and TSIF spaces and upload them to the iShare home page. Provide floor plan plotter copies for leadership when requested. Assist with space planning and move-related activities in support of optimizing the current TSIF and HQ spaces.
</div></li><li><div>Assist with monitoring printer and office supply inventories, notifying federal leads when inventory thresholds are met. Assist with ensuring printers/copiers are operable by replacing ink/toner cartridges and coordinating IT repairs and replacements, when needed.</div></li></ul><ul><li>
Bachelors Degree in Information Technology, Computer Science, or a related field required</li><li>
Must be able to be onsite in Springfield, VA 5 days per week</li><li>
1-3 years of experience providing IT or technical support in a professional or government environment</li><li>
Must be able to obtain and maintain a Public Trust or equivalent security clearance</li><li>
Knowledge of computer hardware, software, and network troubleshooting</li><li>
Experience managing IT assets and maintaining inventory records</li><li>
Familiarity with Microsoft Office 365, Active Directory, and ServiceNow (or similar ticketing systems)</li><li>
Strong organizational skills with the ability to manage multiple requests and priorities</li><li>
Proficiency in maintaining documentation, tracking requests, and updating databases</li><li>
Experience coordinating office moves, workspace setups, or space planning is a plus</li><li>
Excellent customer service and communication skills</li><li>
Detail-oriented and proactive in problem-solving</li></ul>
EEO Employer:
RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
HUBZone:
We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.
The annual salary range for this position is $45,000.00 to $80,000.00. Actual compensation will depend on a range of factors, including but not limited to the individual&rsquo;s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here</div>

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