it technician

OMW Corporation

<div><p><b>General Description</b></p>
<p>
OMW Corporation is a world leading supplier of custom manufactured mechanical parts and assemblies. We work for many of the world&rsquo;s most exciting companies in the New Space Industry, providing flight and function critical part families for commercial launch, satellites, avionics, and other areas. We continue to expand our expertise and continually grow and improve the organization. We're located in Novato, California in northern Marin County, just north of San Francisco and southwest of the beautiful Napa Valley.</p><br>
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<p><b>
Job Description</b></p>
<p>
The IT Technician position will be on the front lines of OMW&rsquo;s IT systems support. As the face of IT, the IT Technician must have strong technical troubleshooting abilities, excellent communication skills, responsiveness and exhibit a willingness to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support various IT systems, and assist with the day-to-day operations of OMW&rsquo;s IT infrastructure.</p><p></p><p><br>
OMW's IT Technician needs excellent interpersonal and communication skills. They must fully understand safety and regulatory requirements and have a sense of responsibility towards the company. The role requires adaptability, flexibility, and an agile mindset to manage competing priorities, support a broad range of work environments, and keep up with the fast pace of our team as we pursue meeting our customers' needs. Their goal is to support OMW's mission of delivering good products on time all while continuing to improve. The IT Technician plays a key role in supporting the sustainable growth and scalability of the organization.</p><br>
<p></p>
<p>
Note that this position may on occasion require work outside of normal business hours to support company needs. Long hours may be required.</p><br>
<p></p>
<p><b>
Job Responsibilities:
</b></p><ul><li>Provide onsite and remote support for the organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues as well as telephone, printer, and networking issues.</li>
<li>Work with Linux OS, administrative tools, and file system management.</li>
<li>Maintain and install various wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).</li>
<li>Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).</li>
<li>Create, edit, and improve technical articles, KB&rsquo;s and other procedures for systems at OMW Corporation.</li>
<li>Support the management &amp; executive teams in implementing the best practices and policy of CMMC &amp; NIST.</li>
<li>Support and Maintain Google Business Suite and Microsoft 365 Tenancies.</li>
<li>Maintain a safe and LEAN work environment, including performing housekeeping duties.</li>
<li>Maintains and promotes a safe and clean working environment.</li>
<li>Meets attendance and punctuality standards.</li>
<li>Additional duties as assigned.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p>
<ul>
<li>Minimum of 4 years of experience with desktop support experience.</li>
<li>Minimum of 4 years of experience within a Windows and Linux environment.</li>
<li>Excellent customer service and interpersonal skills, strong attention to details with excellent follow-up.</li>
<li>Ability to establish priorities and manage workload effectively and efficiently.</li>
<li>Must be organized.</li>
<li>Must be willing to be onsite full-time.</li>
<li>Strong communication skills, both verbal and written, especially through email and interpersonal communication.</li>
<li>Knowledge of Microsoft Office programs.</li>
<li>Experience working with ERP systems (a plus, not required).</li>
<li>Working with Scripting &ndash; Python or PowerShell etc. (a plus, not required).</li></ul><br>
<p></p>
<p><b>
Education &amp; Experience:</b></p>
<ul>
<li>AS or BS degree in Information Technology, Computer Science, etc. preferred but not required. Equivalent experience is acceptable.</li></ul><br>
<p></p>
<p>
Compensation based on experience. Benefits include 100% company-paid healthcare for the employee (85% for family), generous paid time off accrual, retirement plan with company contribution, educational support, bonuses, and more. Please email your resume or job history to the email provided in header. Suitable candidates will be contacted for interviews.</p><br>
<p>
</p><p>This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including, but not limited to, the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work for OMW Corporation, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e., &ldquo;Green Card Holder&rdquo;), and certain categories of Political Asylees and Refugees.</p><p></p><p><br>
OMW Corporation is an equal opportunity employer and drug-free workplace.</p></div>

IT Technician

Great Wolf Lodge

<div><p>Pay: $20 per hour</p><p></p><p><br>
At Great Wolf, the <b>IT Technician</b> is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.</p><p></p><p><b><br>
Essential Duties &amp; Responsibilities</b></p><ul><li>
Work closely with on property staff on systems related issues pertaining to the PMS, POS</li><li>
Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort</li><li>
Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office</li><li>
Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies</li><li>
Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed</li><li>
Administer and enforce GWR license agreements for compliance budgetary accuracy</li><li>
Work closely with members of the GWR IT team</li><li>
Maintain accurate inventories of equipment while maintain an organized, safe and clean work area</li><li>
Assist the corporate IT on projects and support related issues in the field or at the corporate office</li><li>
Prioritize projects and support workload at the resort</li><li>
Conduct regular training sessions to keep the knowledge base at the properties current</li></ul><p></p><p><b><br>
Basic Qualifications &amp; Skills</b></p><ul><li>
Associates degree in IT or related field (or equivalent combination of education/experience)</li><li>
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience</li><li>
Demonstrated proficiency in Microsoft Office suite</li><li>
Successful completion of criminal background check and drug screen</li></ul><p></p><p><b><br>
Desired Qualifications &amp; Traits</b></p><ul><li>
Microsoft Certification</li><li>
Previous IT experience in hotel/resort/theme park industry</li><li>
SCCM administration, and a working knowledge of Cisco and server virtualization</li><li>
Strong problem solving and organizational skills</li><li>
Attention to detail</li><li>
Enthusiastic and positive energy</li><li>
Multi-tasking ability</li></ul><p></p><p><b><br>
Physical Requirements</b></p><ul><li>
Able to lift up to 20 lbs.</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand or sit for long periods of time</li></ul><p><b><br>
Estimated Salary Range:</b></p><ul><li>$20 per hour annual base salary</li></ul><p>
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.</p><p></p><p><i><br>
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</i></p></div>

Saronic Technologies

<div><div><h2 class="jobSectionHeader"><b>Location</b></h2>
<p>Austin, TX</p>
</div><div><h2 class="jobSectionHeader"><b>Employment Type</b></h2>
<p>Full time</p>
</div><div><h2 class="jobSectionHeader"><b>Location Type</b></h2>
<p>On-site</p>
</div><div><h2 class="jobSectionHeader"><b>Department</b></h2>
<p>Operations</p></div></div>
<br><div><div><p>Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.</p>
<p></p><p>Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.</p>
<p></p><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices</li></ul>
<ul><li>Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.</li></ul>
<ul><li>Assist with user access-based incidents and requests.</li></ul>
<ul><li>Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.</li></ul>
<ul><li>Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.</li></ul>
<ul><li>Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.</li></ul>
<ul><li>Ensure adherence to security best practices, including data protection and access control.</li></ul>
<ul><li>Work closely with cross-functional teams to provide an excellent experience in support of the business.</li></ul>
<p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li></ul>
<ul><li>Previous role with customer service experience.</li></ul>
<ul><li>Ability to troubleshoot hardware, software, and networking issues.</li></ul>
<ul><li>Experience with Windows and macOS operating systems.</li></ul>
<ul><li>Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.</li></ul>
<ul><li>Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.</li></ul>
<ul><li>IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.</li></ul>
<ul><li>Bonus Qualifications:</li></ul>
<ul><li>Familiarity with Department of Defense (DoD) or military industry projects.</li></ul>
<ul><li>Knowledge of autonomous systems or maritime technology.</li></ul>
<p></p><h2 class="jobSectionHeader"><b>Physical Demands</b></h2>
<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul>
<ul><li>Occasional standing and walking within the office.</li></ul>
<ul><li>Manual dexterity to operate a computer keyboard, mouse, and other office equipment.</li></ul>
<ul><li>Visual acuity to read screens, documents, and reports.</li></ul>
<ul><li>Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.</li></ul>
<ul><li>Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).</li></ul>
<p></p><h1 class="jobSectionHeader"><b>Benefits</b></h1>
<p><b>Medical Insurance: </b>Comprehensive health insurance plans covering a range of services</p>
<p>Saronic pays 100% of the premium for employees and 80% for dependents</p>
<p><b>Dental and Vision Insurance: </b>Coverage for routine dental check-ups, orthodontics, and vision care</p>
<p>Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents</p>
<p><b>Time Off: </b>Generous PTO and Holidays</p>
<p><b>Parental Leave: </b>Paid maternity and paternity leave to support new parents</p>
<p><b>Competitive Salary: </b>Industry-standard salaries with opportunities for performance-based bonuses</p>
<p><b>Retirement Plan:</b> 401(k) plan with company match</p>
<p><b>Stock Options:</b> Equity options to give employees a stake in the company&rsquo;s success</p>
<p><b>Life and Disability Insurance:</b> Basic life insurance and short- and long-term disability coverage</p>
<p><b>Pet Insurance:</b> Discounted pet insurance options including 24/7 Telehealth helpline</p>
<p><b>Additional Perks:</b> Free lunch benefit and unlimited free drinks and snacks in the office</p>
<p></p><p><i>Saronic CCPA Notice for Candidates and California Employees</i></p>
<p></p><p><i>If this role is based in the United States, it requires access to export-controlled information or items that require &ldquo;U.S. Person&rdquo; status. As defined by U.S. law, individuals who are any one of the following are considered to be a &ldquo;U.S. Person&rdquo;: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in </i><i>8 U.S.C. 1324b(a)(3)</i><i>.</i>
<br>
<br>
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. <i>We are also committed to providing reasonable accommodations for qualified individuals with disabilities.</i></p></div></div><p></p>

Associate IT Technician

Pasco County, FL

<p></p><div><div><div><div><b>JOIN OUR TEAM AS AN IT TECHNICIAN II - END USER TECHNOLOGY</b><div><br>
As a part of the Operations and Support Services team this position provides technical support for all end user computing and communications equipment and software. Performs second level technical support for Pasco County production operations.</div></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2></div>
<div><p>Provides hardware and software support for PC's, telephones, and network/telecommunications systems including installation, configuration, upgrades, and troubleshooting problems. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure. Duties as assigned</p></div>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills and Abilities</b></h2></div>
<p></p><div><ul><li>Ability to support software and productivity applications including MS 365, Teams Calling, and select proprietary applications.</li><li>
Ability to support Windows 11 and mobile device platforms.</li><li>
Ability to troubleshoot, repair and perform preventative maintenance for PC's, laptops, printers, and scanners.</li><li>
Ability to setup, support and troubleshoot remote office VPN's.</li><li>
Ability to image, inventory, and deploy devices using enterprise systems.</li><li>
Ability to follow established standards and make suggestions for improvement.</li><li>
Superior communication and interpersonal skills.</li><li>
Exceptional analytical and troubleshooting abilities.</li><li>
Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<p></p><div><p><b>PHYSICAL SKILLS:</b> Ability to communicate effectively using verbal, written and visual communication.</p><p><b>
EDUCATION, TRAINING AND EXPERIENCE: </b>Graduation from an accredited college or university with an associate degree in Computer Science or related field, <b>OR</b><b> </b>graduation from high school or equivalent with two (2) years&rsquo; experience in the installation, configuring and troubleshooting of end user technologies and networks.<br>
<b>Preferred Experience:</b><br>
Experience with writing user documentation, VoIP telephone systems, smartphone email integration, Android and IOS operating systems, wireless hotspots (Mifi), Microsoft Windows Server Active Directory, Microsoft Active Directory administration, Microsoft SCCM, and IP and subnets with VPN tunneling.</p><p><b>
For In-house applicants:</b> This position qualifies for DAP.</p><p><b>
LICENSES, CERTIFICATIONS OR REGISTRATIONS: </b>Must possess a valid Florida driver's license. CompTIA A+ certification or equivalent technical certificate preferred; required if applicant does not have an Associate degree.</p><p><b>
ADA STATEMENT:</b> A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.</p><p><b>
DRUG-FREE WORKPLACE:</b> Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.</p><p><b>
EMERGENCY RESPONSE/RECOVERY ACTIVITIES: </b>All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.</p><p><b>
VETERANS' PREFERENCE:</b> Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.</p><p><b>
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021</b></p></div></div></div><p></p>
<br><p></p><div><div><div><div>Benefits include:</div><ul> <li>Florida Retirement System (FRS) retirement plan </li><li>PTO (Paid Time Off) </li><li>Paid holidays </li><li>Group insurance </li><li>Tuition reimbursement </li><li>Deferred compensation </li><li>Medical leave pool </li><li>Annual medical leave buy-back </li><li>Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year. </li></ul><div>Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.</div></div></div></div><p></p>

IT Technician II - End User Technology

Henry Ford Health

<p></p><div><div><p><b>About the Role:</b></p><p>
The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.</p><p></p><p><b><br>
Daily Tasks and Responsibilities:</b></p><ul><li>
Provides technical support to customers on operational or maintenance aspects of system equipment.</li><li>
Diagnoses hardware, software, mechanical and systems failures, using established procedures.</li><li>
Provide technical assistance to system projects and technical staff as needed.</li><li>
Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.</li><li>
Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved.</li><li>
Provides excellent customer service by keeping customers fully informed of the status of their incident.</li><li>
Expected to lead system initiatives and critical projects upon request.</li><li>
Knowledge of Henry Ford Health System locations preferred.</li></ul><br>
<p></p><div><p><b>Required Education &amp; Experience:</b></p><ul><li>
High School diploma or G.E.D. equivalent. Associates Degree in Computer Science or related technical field, preferred.</li><li>
Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred)</li><li>
Three plus (3+) years working in a HealthCare related field, preferred.</li><li>
Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support.</li><li>
Proficient knowledge of network and wireless technology.</li><li>
Proficient oral and written communication skills.</li></ul><p></p><p><b><br>
Required Certifications:</b></p><ul><li>
Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. ITIL Certified, preferred.</li></ul>
</div><div>Additional Information
</div><ul><li>Organization: Corporate Services</li>
<li>Department: Client Services (EUD)</li>
<li>Shift: Day Job</li>
<li>Union Code: Not Applicable</li>
 </ul></div><div><div><div><div><h4 class="jobSectionHeader"><b>Additional Details</b></h4>
<div><p>
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Overview</b></h4>
<div><p>
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services &ndash; from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford&rsquo;s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation&rsquo;s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Benefits</b></h4><div><p><br>
</p><p>The health and overall well-being of our team members is our priority. That&rsquo;s why we offer support in the various components of our team&rsquo;s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
</p></div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>Equal Employment Opportunity/Affirmative Action Employer</b></h4>
<div><p>
 Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is</p>
<p>
 committed to the hiring, advancement and fair treatment of all individuals without regard to</p>
<p>
 race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,</p>
<p>
 weight, marital status, family status, gender identity, sexual orientation, and genetic information,</p>
<p>
 or any other protected status in accordance with applicable federal and state laws.</p></div></div></div></div></div></div>

Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI

WholesomeCo Cannabis

<div><p><b>Job Title: </b>IT Support Technician</p><p><b>
Compensation: </b>$22-$25 Per Hour</p><p><b>
Schedule: </b>Typically Monday through Friday, with weekend work as needed</p><p><b>
Location:</b> Bountiful, Utah</p><p><b>
Status:</b> Full-Time</p><p><b>
Benefits: </b>Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance</p><p><b><br>
About WholesomeCo: </b>At WholesomeCo, you&rsquo;re not just taking a job; you&rsquo;re joining a team that&rsquo;s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We&rsquo;re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.</p><p>
WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah&rsquo;s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people&rsquo;s lives.</p><p>
We are seeking an IT Support Technician to manage a broad range of responsibilities, from technical support ticketing to physical hardware deployment. This role offers the opportunity to engage with multiple facets of our technology operations and contribute significantly to our organization.</p><p><b><br>
Responsibilities include:</b></p><ul><li>
Act as the primary internal support for our POS software and state compliance workflows. Validate and triage software bugs before escalation to engineering/leadership.</li><li>
Own ticketing system internally, having the knowledge to prioritize the different requests that come in, I/E front end, back end, etc</li><li>
Diagnose and resolve hardware and software issues on PCs, laptops; thermal and standard printers, mobile devices, and other advanced peripherals</li><li>
Maintain, troubleshoot and provision our mobile and retail payment terminals</li><li>
Collaborate with leadership as well as our Systems Administrator on prioritization of tasks to be completed in a timely manner</li><li>
Assist with password resets, account unlocks, and routine user account management tasks; Escalation to management when/as necessary</li><li>
Perform routine user account, hardware, and security badge access onboarding</li><li>
Ensure IT equipment in multiple locations is functioning correctly.</li><li>
Provide training and assistance to staff members on IT systems and POS systems.</li><li>
Help troubleshoot the State-mandated compliance software and work with the provider to resolve the issues.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
An educational background in a technical field preferred but not required</li><li>
At least 1 year of previous experience in an IT support role is preferred</li><li>
COMPTIA A+, Network+, or Security+ certifications preferred but not required</li><li>
Ability to work independently and collaboratively in a fast-paced environment</li><li>
Excellent communication and interpersonal skills</li><li>
Flexibility to be on call for urgent issues with facility and retail locations, occasionally outside of normal business hours</li><li>
Strong organizational skills, ready to pivot as the role demands it</li><li>
Must be a self starter, you are someone who is motivated to do your best each and every day</li><li>
Ability to stand, sit, bend, crouch for extended periods</li><li>
Ability to carry up to 25 lbs without any assistance</li><li>
Must have a valid drivers license and vehicle to commute from our retail location to our supply facility and vice versa</li><li>
Must pass a pre-employment/post-offer background check</li><li>
Must be 21 years of age or older</li></ul><p><b><br>
Benefits:</b></p><ul><li>
Paid time off (PTO)<ul><li>
2 weeks accrued annually during the first two years of employment</li><li>
3 weeks accrued annually after two years of continuous employment</li><li>
4 weeks accrued annually after five years of continuous employment</li></ul></li><li>
Seven (7) paid holidays per year</li><li>
30 minute paid lunches per working day over 5 hours</li><li>
Employer paid 60% of the total medical insurance premium</li><li>
Employer paid 75% of the total dental insurance premium</li><li>
Employer paid 75% of the total vision insurance premium</li><li>
HSA with match up to $150 per month</li><li>
401(k) with 100% employer match up to 3% and 50% match for the following 2%</li><li>
Employee Assistance Program (EAP)</li><li>
Employer paid $25,000 of basic life coverage</li><li>
Optional additional life insurance</li><li>
Optional accident insurance</li><li>
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products</li></ul><p><i><br>
WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.</i></p><br>
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IT Support Technician

Parry Labs

<div><b>Who Are We?</b><div>
At Parry Labs we believe the modern combat advantage relies on the speed and scale of open systems. We&rsquo;re redefining the edge of the increasingly ever-changing battlespace by delivering game changing capabilities to our warfighters through digital engineering, software, and hardware solutions that are essential to our core of being a Digital Systems Integrator.</div><div></div><div><br>
Born digital and agile, Parry Labs is building a winning team to be the premier provider for Next Generation Mission Systems Integration across air, land, sea, space and cyber.</div><div></div><div><br>
Are you ready to be an instrumental part of experts in the industry? Join us in the innovation of integration at Parry and apply to help develop the technologies of tomorrow while reaching new heights in your career today.</div><div></div><div><b><br>
About The Role</b></div><div>
The Parry Labs IT Team is looking for a talented IT Support Technician to provide technical support for business users, services, and systems in our Dallas, TX office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software.</div><div></div><div><b><br>
This is a temporary (6) six-month role.<br>
</b></div><div></div><br>
<div><b>Duties &amp; Responsibilities:</b></div><ul><li>
Provide level-1 IT support to users at all Parry Labs locations.</li><li>
Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups).</li><li>
Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments.</li><li>
Setup and install workstation hardware, peripherals, and software for end-users.</li><li>
Grant access and assist with password resets to applications and systems as appropriate.</li><li>
Provide remote end-users support to employees at other locations.</li><li>
Troubleshoot connectivity issues (i.e. site internet, VPN, access to O365)&middot; Troubleshoot hardware and software issues.</li><li>
Setup and support voice and printing services for end users.</li><li>
Collaborate with IT team members on high-severity incidents, IT and business projects, and scheduled maintenance.</li><li>
Collaborate with Cybersecurity team members to help provide on-site response to resolve and remediate security vulnerabilities.</li><li>
Input and track asset management inventory of locations assets including workstations, monitors, phones, and peripherals.</li><li>
Create knowledge (how-to) articles to assist with level-0 support deflection and self-service.</li><li>
Interact with end-users, leadership, and third-party contractor.</li><li>
Other duties as assigned.</li></ul><div></div><div><b><br>
Required Qualifications:</b></div><ul><li>
Associate's degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role</li><li>
US Citizen with ability to obtain and maintain a security clearance</li><li>
Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)</li><li>
Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint)</li><li>
Hands-on experience supporting a large end-user community, laptops, desktops, access management, and collaboration tools</li><li>
Good understanding of computer systems, mobile devices, and other tech products</li><li>
Ability to diagnose and resolve basic IT technical issues</li><li>
Experience with Windows 10/11</li><li>
Excellent communication and customer support skills</li></ul><div></div><div><div><div><div><div><div><b><br>
Why Join Parry Labs?</b></div><div>
At Parry Labs, we foster a culture of curiosity, collaboration, and diversity. Employees are given the autonomy to leverage their skills in creating state-of-the-art tech solutions that aid in the protection of the American Warfighter. We encourage new and bold ideas that push the status quo. It is this entrepreneurial spirit that drives us.</div><div></div><div><br>
Parry Labs will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives with benefits such as education assistance and unlimited paid time off, just to name a few.</div><div></div><div><b><br>
No One Has Time for Long Job Applications!</b></div><div>
We completely understand, that is why we have made the application process easy. We promise. This will be simple.</div><div></div><div><b><br>
Accessibility/Accommodation:</b></div><div>
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to HR@parrylabs.com or call (256) 682-7145 to let us know the nature of your request and contact information.</div></div></div></div></div></div></div><p></p>

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