it technician

JAMA MARBLE

<p><b>Job Vacancy &ndash; IT Technician (1 Position)</b></p><p><b>Position:</b> IT Technician<br/><b>No. of Vacancies:</b> 1<br/><b>Salary:</b> QAR 4,000 &ndash; 6,000 (Based on experience)</p><p><b>Requirements:</b></p><ul><li>Minimum relevant experience in IT support and maintenance.</li><li>Good knowledge of <b>SAP software</b>.</li><li>Experience in handling all IT Technician responsibilities, including:</li><li>Hardware and software installation, configuration, and troubleshooting.</li><li>Network support and maintenance.</li><li>User support and technical assistance.</li><li>System monitoring and preventive maintenance.</li><li>Printer, scanner, and peripheral device support.</li><li>Data backup and security management.</li><li>Strong problem-solving and communication skills.</li><li><b>NOC (No Objection Certificate) required.</b></li><li><b>Immediate joining preferred.</b></li></ul><p>Interested candidates may send their CVs for review.</p><p>Pay: QAR4,000.00 - QAR6,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

IT TECHNICIAN

DDS Computers

<p><b>Job Summary</b></p><p><b>Date posted:</b> Oct 31, 2025</p><p><b>Pay:</b> $20.00 - $25.00 per hour</p><p><b>Job Description:</b></p><p>Overview<br/>We are seeking a dedicated and skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and technical support to our users, ensuring that all IT-related issues are resolved efficiently. This role requires a strong understanding of both hardware and software systems, as well as the ability to communicate effectively with non-technical users in both remote and on-site environments.</p><p>Responsibilities:</p><ul><li>Provide support for IT-related issues via help desk and onsite ticketing systems such as Connectwise.</li><li>Troubleshoot and resolve hardware and software problems for Windows.</li><li>Assist users with desktop support, including setup, installation, and configuration of computer hardware and software.</li><li>Perform ethernet cabling on construction sites along with network equipment and computer installation on new projects.</li><li>Document all technical issues and resolutions in the help desk system to maintain accurate records.</li><li>Collaborate with other IT team members to improve processes and enhance service delivery.</li><li>Conduct regular maintenance checks on computer systems to ensure optimal performance.</li><li>Provide training and support to users on various IT tools and applications.</li></ul><p>Qualifications:</p><ul><li>Proven experience in customer service, with a strong focus on IT support.</li><li>Familiarity with help desk operations and ticketing systems, preferably Connectwise.</li><li>Proficient in troubleshooting Windows operating systems in both Workgroup and Domain environments.</li><li>Strong understanding of computer hardware components and their functionality.</li><li>Experience in providing technical support for desktop environments.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.</li><li>Strong problem-solving skills with a proactive approach to resolving issues.</li><li>Network infrastructure management.</li><li>Knowledge of dental software systems (not required, but preferred).</li></ul><p>If you are passionate about technology and eager to provide top-notch support, we encourage you to apply for this exciting opportunity.</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Paid time off (Holidays, Birthday)</li><li>Year-end Performance bonus</li><li>Cafeteria Insurance Plan</li></ul><p>Ability to Commute:</p><ul><li>Grand Prairie, TX 75050 (Preferred)</li><li>Must have reliable transportation for onsite calls</li></ul><p>Ability to Relocate:</p><ul><li>Grand Prairie, TX 75050: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person in professional work environment</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Experience:</p><ul><li>IT Technician: 1 year (Required)</li><li>Help desk / troubleshooting: 1 year (Required)</li></ul><p>Work Location: In person</p>

IT Technician

HighPoint-IT

<p>Duties:</p><p>- Provide IT support to end-users, troubleshooting and resolving hardware, software, and network issues<br/>- Install, configure, and maintain computer hardware, operating systems, and applications<br/>- Set up and manage user accounts and permissions<br/>- Monitor and maintain computer systems and networks<br/>- Respond to IT support tickets in a timely manner and escalate issues as needed<br/>- Assist with the implementation of IT projects and initiatives<br/>- Document IT processes, procedures, and troubleshooting steps<br/>- Collaborate with team members to improve IT infrastructure and systems</p><p>Requirements:</p><p>- Proficiency in using remedy ticketing system for issue tracking and resolution<br/>- Strong knowledge of operating systems such as Windows Server and desktop operating systems (e.g., Windows 10)<br/>- Experience with Group Policy Objects (GPO) for managing user settings and configurations<br/>- Familiarity with TCP/IP networking protocols and troubleshooting network connectivity issues<br/>- Previous experience providing IT support to end-users in a professional setting<br/>- Knowledge of Microsoft Office suite applications (e.g., Word, Excel, Outlook)<br/>- Understanding of DNS (Domain Name System) configuration and management<br/>- Solid understanding of computer hardware components and troubleshooting techniques<br/>- Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users</p><p>-Experience in MS365, Azure, SharePoint, Teams would be a plus</p><p>This is an exciting opportunity for an IT Technician to join our team. We offer competitive pay, a supportive work environment, and opportunities for professional growth. If you meet the requirements listed above and are eager to contribute to our organization's success, please submit your application today.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Help desk: 1 year (Preferred)</li><li>Windows: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

RCIL - NY

<div><p><b>Annual Non-Exempt Salary:</b> $38,220 - $41,860 ($21.00 - $23.00 an hour)</p><p><b>
35 Hour Work Week</b></p><p><b>
Benefits:</b></p><div><ul><li>
PTO &ndash; vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.</li><li>
Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.</li><li>
Wellness program with the ability to earn an additional 3 PTO days a year.</li><li>
401K with up to 10% employer investment.</li><li>
Heavily subsidized Health Insurance with co-pays.</li><li>
Vision and Dental insurance.</li><li>
Flexible Spending Accounts-Medical and Dependent Care.</li><li>
Monthly contribution towards dependent care. (to offset childcare costs)</li><li>
Company paid Life Insurance and Identity theft protection. (LifeLock)</li><li>
Employee Assistance Program.</li><li>
Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.</li><li>
Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.</li><li>
Free covered parking.</li><li>
Additional benefits available.</li></ul></div><p><b>
Job Duties:</b></p><p>
The successful candidate will be expected to:</p><div><ul><li>
Provide first-level technical support to end-users via phone, email and in person.</li><li>
Install, configure, and maintain computer systems and peripheral equipment.</li><li>
Assist with setting up and supporting audio/visual equipment for meetings or presentations.</li><li>
Maintain accurate records of support requests and resolutions using a ticketing system.</li><li>
Assist with inventory tracking of IT equipment and supplies.</li><li>
Escalate complex issues to senior technicians or IT management as needed.</li><li>
Follow established IT policies, procedures, and security protocol.</li><li>
Provide basic network support, including troubleshooting connectivity issues.</li><li>
Assist in the administration of the Microsoft 365 tenant, including user accounts, licenses, and basic settings.</li><li>
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.</li><li>
Perform basic print server administration and maintenance tasks.</li><li>
Assist in the administration and maintenance of Active Directory user accounts, groups, and computers.</li><li>
Execute basic VoIP setup and configuration procedures.</li><li>
Minimal travel required.</li></ul></div><p><b>
Education:</b></p><div><ul><li>
An associate degree in a related field or a comparable qualification is required. Experience will be considered in leave of education.</li></ul></div><p><b>
Knowledge, Skills &amp; Abilities:</b></p><div><ul><li>
Minimum of one year of experience in an IT support, helpdesk, or technical support role.</li><li>
Experience gained through internships, apprenticeships, part-time roles, volunteer work or academic projects is acceptable.</li><li>
Basic understanding of computer hardware components and troubleshooting techniques.</li><li>
Familiarity with Windows operating systems and common software applications (e.g. Microsoft Office, browser, anti-virus software).</li><li>
Awareness of cybersecurity best practices, including data protection and safe internet usage.</li><li>
Basic knowledge of a ticketing system.</li><li>
Willingness to learn and adapt to new technologies and systems.</li></ul></div><p><b>
Travel Required: </b>No</p><p><b>
Location</b>: Utica, NY</p><p>
RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage.</p><p>
RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.</p></div>

Arizona Cultural Academy & College Prep

<p><b>Job Summary</b><br/>(ACA), based in Phoenix, AZ, has the potential to set the standard for how all private Islamic schools in the country shape their curriculum, manage their staff, build sustainable finances, and &ndash; most importantly &ndash; produce students with exceptional character and intelligence. Entrepreneurial educators who are seeking significant personal growth will thrive in this environment.</p><p>ACA aims to empower Phoenix with knowledge, spirit and service. In 1999, we embarked on a dream of creating a private school with a rich Islamic ethos. We have achieved over 20 years of operation, COGNIA accreditation, annual enrollment of 300+ students, and construction of a multi-acre purpose-built facility. We are seeking the best Islamic educator talent to lead Arizona Cultural Academy to become a modern Daycare through grade 12 private Islamic school.</p><p>ACA is seeking a qualified Full-Time IT Technician. Hiring a quality IT Technician is a critical effort as we build an institution that establishes the next generation of a modern private Islamic school. We are looking for a diverse pool of applicants who are inspired by our mission and possess the skills, knowledge, and work ethic to contribute to a dedicated team willing to do whatever it takes to build an institution that empowers ACA and the Phoenix metro area with knowledge, spirit and service.</p><p><b>Expectations of an ACA employee include:</b></p><ul><li>Emulate strong moral character and Islamic personal in all of our interactions</li><li>Give and receive feedback with a desire to improve one&rsquo;s self</li><li>Pursue and cherish trusted two-way relationships with colleagues and community members</li></ul><p><b>Additionally, an ACA IT Technician is expected to fulfill the following duties:</b></p><p>Under the direct supervision of the IT Director, the main responsibilities of the IT Technician is required to provide technical support to the daily operations of the school by responding to incidents and proactively working on IT improvement initiatives as directed.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p><b>IT:</b></p><ul><li>Provide daily technical support to end users to ensure minimal disruptions to operations</li><li>Maintain technology including computers, printers, audio-visual, and other equipment</li><li>Asset management of IT equipment</li><li>Troubleshoot, diagnose, and document issues</li><li>Counsel users on technology policy, best practices; assist and instruct users on usage of equipment and software.</li><li>Proactively identify and communicate concerns or opportunities for improvement</li><li>Coordinate with facilities team for complex projects</li><li>Work with contractors and service providers to support their IT infrastructure requirements</li><li>Manage basic configuration changes in Windows Server and GSuite</li><li>Perform equipment installations including mounting projectors and running cable through ceilings.</li><li>Maintain compliance to all applicable laws and safety regulations in the course of duties</li></ul><p><b>Facility:</b></p><ul><li>To assist the admin and facility team to ensure successful service and support to all facility needs such as managing the maintenance repairs</li><li>Assist the Facility Manager with Campus Recreation programs, services, Facilities, general maintenance and construction principles, practices, and techniques</li><li>Assist with moving furniture or heavy items as and when required.</li></ul><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

School IT Technician

St. Jude Children's Research Hospital

<div><div><div><div><div><div>Location
</div><div>Memphis, TN
</div></div><div><div>Category
</div><div>Information Technology
</div></div><div><div>Department
</div><div>Information Services
</div></div><div><div>Shift
</div><div>Weekday Day
</div></div><div><div>Position Type
</div><div>Full Time
</div></div><div><div>Scheduled Weekly Hours
</div><div>40
</div></div><div><div>Req #
</div><div>JR7217
</div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div></div><div><div><div><div>St. Jude is looking for our next team member is Information Services!<br>
We need a dependable, poised, and adaptable IT Technician (Level II or I). This person will be responsible for providing hardware and software support for local computing resources for our clinical teams. This role is on-site on campus and located in our patient care center.
<br>
<br>
Main tasks include:<br>
<ul><li>Supporting local networking resources and requirements.
</li><li>Working with technology staff, clients, collaborators and vendors to identify and analyze needs, investigating solutions, implementing and deploying required technologies.
</li><li>Maintaining technologies and observing procedures used for the management and deployment of systems and software.
</li><li>Working to complete projects as assigned by institutional, departmental or divisional requirements.
</li><li>Functioning as an active participant in working with departments, departmental liaisons and the individual clients.
</li></ul>-Maintaining an awareness and understanding of technological advances, vendor product offerings and issues in line with campus requirements. -Maintaining current knowledge of institutional, departmental and divisional policies and procedures and acting in all duties and responsibilities to comply with these and other required regulations, policies or procedures.<p></p><p><b>
LEVEL II:</b></p><p><b>
Job Responsibilities:</b></p><ul><li>
Meet or exceed a high level of customer satisfaction through application of customer service focused soft skills and adherence to established SLAs.</li><li>
Manage basic to moderate technical issues and incidents involving various software, networking and hardware environments.</li><li>
Respond to basic customer/end-user queries within timelines.</li><li>
Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout life of incident.</li><li>
Maintain support procedures and documentation.</li><li>
Understand customer&rsquo;s impact, prioritize and communicate effectively between various stakeholders.</li><li>
Stay abreast of the latest changes, trends and technological advancements in the industry.</li><li>
Perform other duties as assigned to meet the goals and objectives of the department and institution.</li><li>
Maintains regular and predictable attendance.</li></ul><p><b><br>
Minimum Education and/or Training:</b></p><ul><li>
High School Diploma or GED required.</li></ul><p><b><br>
Minimum Experience:</b></p><ul><li>
2+ years of significant experience providing support around IT systems (e.g. operating systems; setup and configuration of computers, printers in a networked environment, and mobile devices; maintenance of hardware components and computer peripherals).</li><li>
Experience supporting business teams around IT needs.</li><li>
Prefer experience with Windows, Apple, and Linux.</li></ul><p><b><br>
Licensure, Registration and/or Certification Required by SJCRH Only:</b></p><ul><li>
Certification in A+, Network, Windows, or Apple preferred</li></ul><p><b><br>
Special Skills, Knowledge and Abilities:</b></p><ul><li>
Addresses problems in a structured, logical approach.</li><li>
Asks for guidance and tries out new ideas when changes in approach are required.</li><li>
Adapts quickly and positively; learns from mistakes.</li><li>
Questions, clarifies, and provides explanations as needed.</li><li>
Checks documents and reports for clarity and accuracy.</li><li>
Seeks and provides information within and outside team in a timely manner.</li><li>
Manages own time well to plan work and meet daily task needs.</li><li>
Executes routine tasks under guidance and/ or supervision.</li><li>
Shows attention to detail, produces quality work on time.</li><li>
Leverages strong knowledge of IT support and maintenance concepts and processes to address complex support needs.</li><li>
Promptly acknowledges and responds to customer issues.</li><li>
Solves routine customer problems as per processes, and seeks guidance, if needed for quick resolution.</li><li>
Analyzes root causes of reported issues in a structured manner, and seeks clarification and support as needed.</li><li>
Can solve problems quickly by identifying the right remedial steps with limited guidance.</li><li>
Can handle routine escalations.</li><li>
Organizes own work to prioritize non-routine tasks to meet customer requirements.</li><li>
Handles unexpected changes in customer priorities effectively.</li><li>
Takes ownership of customer problems and related communication.</li><li>
Questions, clarifies, and provides explanations as needed.</li><li>
Checks documents and reports for clarity and accuracy.</li><li>
Plans around multiple tasks and priorities well within own work.</li><li>
Is able to cope with unexpected changes in routine and delivers planned outcomes on time.</li><li>
Escalates issues/problems and seeks support in a timely manner.</li></ul><p></p><p><b>
LEVEL I:</b></p><p><b>
Job Responsibilities:</b></p><ul><li>
Meet or exceed a high level of customer satisfaction through application of customer service focused soft skills and adherence to established SLAs.</li><li>
Provide basic mobile, desktop, and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support).</li><li>
Install and configure appropriate software and functions according to specifications and requirements.</li><li>
Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout life of incident.</li><li>
Perform troubleshooting to diagnose and resolve problems.</li><li>
Create, document, and escalate issues and problems according to set standards.</li><li>
Proactively develop deep knowledge of technical concepts, processes, and procedures.</li><li>
Perform other duties as assigned to meet the goals and objectives of the department and institution.</li><li>
Maintain regular and predictable attendance.</li></ul><p></p><p><b>
Minimum Education and/or Training:</b></p><ul><li>
High School Diploma or GED.</li></ul><p></p><p><b>
Minimum Experience:</b></p><ul><li>
Experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals) preferred.</li><li>
Prefer experience with Windows, Apple, and Linux.</li></ul><p></p><p><b>
Licensure, Registration and/or Certification Required by SJCRH Only:</b></p><ul><li>
Certification in A+, Network, Windows, or Apple preferred</li></ul><p></p><p><b>
Special Skills, Knowledge and Abilities:</b></p><ul><li>
Certification in A+, Network, Windows, or Apple preferred.</li><li>
Applies basic knowledge of IT support and maintenance concepts and processes, incident request life cycles, metrics, and resolution principles in delivery of routine IT support.</li><li>
Is able to analyze and diagnose routine problems, under supervision.</li><li>
Addresses problems with guidance where feasible, and escalates effectively.</li><li>
Prioritizes routine tasks under guidance and/ or supervision.</li><li>
Responds to clearly stated service expectations of his/her clients.</li><li>
Ensures customer needs are met promptly.</li><li>
Is open to any type of change or new idea presented.</li><li>
Shows eagerness to learn from different avenues.</li><li>
Addresses needs/ problems in a logical manner, using defined approaches.</li><li>
Manages own time well to plan work and meet daily task needs.</li><li>
Executes routine tasks under guidance and/ or supervision.</li><li>
Shows attention to detail, produces quality work on time.</li><li>
Has clear, concise communication in both verbal and written communication.</li><li>
Listens to requests, confirms understanding of routine needs, and provides accurate answers.</li><li>
Shares information within team as directed.</li></ul><p></p><p><b>
Compensation</b></p>
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $26.00 - $45.50 per hour for the role of IT Technician (Level II or I).<p></p><p>
Explore our exceptional benefits!</p><p></p><div><p>
St. Jude is an Equal Opportunity Employer</p></div><p></p><p><b>
No Search Firms</b></p><p>
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.</p></div></div></div></div></div></div>

IT Technician (Level II or I)

Intratek Computer

<p></p><div><p>Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
<br>
Intratek Computer, Inc. is looking for a IT Support Technician to support us in Orange, CA.
<br>
We offer great benefits and everyone has a stake in our success.</p>
<ul><li>Pay Rate DOE, W2 per hour</li>
<li>Onsite</li>
<li>Contract</li>
<li>First shift</li>
<li>Medical benefits</li>
<li>Paid vacation</li>
<li>Paid holidays</li>
</ul><p><b>ESSENTIAL FUNCTIONS:</b></p>
<p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from a position if the work is similar, related or a logical assignment to the class.
</p><p>1. Receives and responds to inquiries and requests for technical assistance from end-users on computer software and hardware, printers, other peripheral equipment, local area networks, various server platform connections and secure dial-in access; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems via remote access, on-site, or by telephone; opens, logs and documents action taken on problem calls in the help desk software.</p>
<p>2. Installs, configures and upgrades hardware and standard software in accordance with established end-user profiles; establishes and configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings; installs and administers print services; backs up and restores corrupted files; reprints missing batches; creates configuration images for future usage; writes scripts to run backups.</p>
<p>3. Diagnoses hardware, software and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; makes necessary patches; evaluates computer hardware and makes recommendations regarding repair or replacement; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.</p>
<p>4. Installs, configures, maintains and supports local and wide area network media and devices, including servers and other devices; installs and configures new devices to the network; converts gateway functions to servers for terminal emulation; maintains and operates several server backup file operations; removes obsolete controllers and gateway equipment.
<br>
<br>
5. Interviews end-users to identify computer hardware or software requirements and needs; researches, analyzes and evaluates computer hardware, software or peripheral equipment; recommends purchases and orders new hardware and software; develops implementation plans for hardware roll-out and analyzes performance of roll-outs.</p>
<p>6. Assists in developing materials and training end-users on new hardware and software capabilities, uses and functions; develops instructions for use in operating and configuring applications and software.</p>
<p>7. Tests and evaluates new and potential equipment and applications.</p>
<p>8. Ensures delivery of excellent customer service through fast and thorough response to requests and probing for information regarding the technical issue, communication, and coordination with other CTS units to resolve technical issues.</p>
<p>9. Maintains up-to-datetechnical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.</p>
<p>10. Contributes to team effort by performing highly detailed work on multiple concurrent tasks under strict deadlines; may coordinate the work of one or more User Support Technician I&rsquo;s assigned to same or nearby location.</p>
<p><b>MINIMUM QUALIFICATIONS:</b></p>
<p>EDUCATION AND/OR EXPERIENCE REQUIREMENTS:</p>
<p>Graduation from high school or G.E.D. equivalent.
<br>
<br>
<b>EXPERIENCE:</b></p>
<p>Three years of progressively responsible experience supporting end-users in the use and operation of computer hardware and software.</p>
<p><b>SUBSTITUTION</b></p>
<p>An Associate&rsquo;s degree in computer technology or comparable degree or the equivalent coursework in a trade or vocational school may be substituted for two years of the required general experience.</p>
<p><b>ADDITIONAL REQUIREMENTS:</b></p>
<p>Licenses or Certifications:
<br>
A valid California Class C driver&rsquo;s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers.</p>
<p>A+ Certification issued by the Computing Technology Industry Association or equivalent.</p>
<p>Physical Requirements: Ability to lift equipment weighing up to 50 pounds; climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture; speak clearly and understandably and hear clearly both in-person and over the telephone; vision for both close and distance work.<br>
<br>
</p><p><b>KNOWLEDGE, SKILLS AND ABILITIES:</b></p>
 <p>Knowledge of<br>
<br>
</p><ul><li>PC hardware, software, operating systems and characteristics.
</li><li>Basic principles and practices of computer platform and network operating systems, including methods and procedures for establishing network connectivity.
</li><li>Methods and techniques for the installation and configuration of hardware, software and network connectivity.
</li><li>Methods and techniques for customer service and troubleshooting to determine causes of computer hardware and software problems and device errors and failures.
</li><li>Standard business support software, including word processing, spreadsheet, presentation, graphics, database programs
</li><li>Federal, state and local laws, codes and regulations pertaining to the use of computer hardware and software.
</li><li>Correct English usage, including spelling, grammar and punctuation.</li><br>
</ul>
<p><br>
<b>Ability to</b><br>
<br>
</p><ul><li>Obtain accurate and complete information from customers to identify their needs and problems and develop responses and solutions.
</li><li>Understand, interpret, explain and apply detailed, specialized information, including codes, rules, policies, procedures, forms, legal terms and technical documentation in carrying out job assignments accurately and efficiently.
</li><li>Install and configure PCs, peripheral equipment, devices and other technology tools.
</li><li>Operate computer and peripheral equipment.
</li><li>Troubleshoot, diagnose and resolve computer and PC hardware, software and network connectivity problems and make modifications and repairs.
</li><li>Communicate clearly with peers, management and executives, both orally and in writing, using correct computer terminology.
</li><li>Use tact, discretion and courtesy in dealing with confidential information, sensitive situations and upset individuals.
</li><li>Understand and follow oral and written instructions.
</li><li>Carry out duties in accordance with policy, procedure and scope of responsibility.
</li><li>Establish and maintain highly effective, end-user-focused working relationships with managers and end users, other CTS staff, representatives of other agencies and others encountered in the course of work.
</li></ul><p><b>Equal Opportunity Employer:</b></p>
<p>Intratek Computer Inc. is an equal opportunity employer. &ldquo;All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.&rdquo;</p>
<p><b>Veterans Preference:</b></p>
<p>Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills</p></div><p></p>

IT Support Technician

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