itsm consultant

Hexaware Technologies

Implement/Standardize/Optimize ITIL&reg; Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional process implementations for designed/re-designed processes using ITIL&reg; based ITSM tools like ServiceNow&reg; Work closely with ServiceNow&reg; technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material Conduct operational trainings and follow organizational change management process Implement KPI measurement &amp; reporting

ECS ITSM Functional Consultant

Plat4mation

<div>
 
 
 Position:
 
 ServiceNow Consultant
 
 
 
 
 
 
 Location:
 
 Saudi Arabia
 
 
 
 
 
 
 Are you passionate about transforming business operations with ServiceNow?
 
 
 
 Join
 
 Plat4mation Saudi Arabia
 
 as a
 
 ServiceNow Consultant
 
 and help top-tier clients unlock the full potential of the ServiceNow platform.
 
 
 
 
 
 
 About the Role
 
 
 
 As a ServiceNow Consultant, you&rsquo;ll collaborate with clients to understand their business needs, design tailored solutions, and ensure seamless implementations of ServiceNow modules&mdash;primarily ITSM and Service Portal. You'll act as a trusted advisor, helping clients maximize their platform investment while aligning solutions with best practices.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and support end-to-end implementations of ServiceNow ITSM solutions.
 </li>
 <li>
 Conduct workshops to gather business requirements and translate them into effective solutions.
 </li>
 <li>
 Design, configure, and customize ServiceNow applications, including ITSM, Service Portal, and ITOM modules.
 </li>
 <li>
 Support clients with user training, documentation, and post-implementation assistance.
 </li>
 <li>
 Act as a point of contact for issue resolution and ongoing improvements.
 </li>
 <li>
 Work closely with cross-functional teams and client stakeholders, including C-level executives.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 5+ years of hands-on ServiceNow development experience.
 </li>
 <li>
 Strong knowledge of ITIL processes and ITSM best practices.
 </li>
 <li>
 Experience with ServiceNow modules such as CMDB, Service Catalog, ITSM, and Service Portal.
 </li>
 <li>
 Proven ability to run client workshops and deliver user training.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 
 Required Certifications:
 
 ServiceNow CSA and CIS-ITSM.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Get
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 22 days of paid leave.
 </li>
 <li>
 State-of-the-art laptop and tech setup.
 </li>
 <li>
 Flexible working arrangements and a dynamic work culture.
 </li>
 <li>
 Global exposure with rapid growth opportunities.
 </li>
 <li>
 Team events, hackathons, and ongoing learning initiatives.
 </li>
 </ul>
 
 
 
 
 
 About Plat4mation
 
 
 
 Plat4mation is a global Elite ServiceNow Partner, specializing in digital transformation through the full ServiceNow suite. With over 500 experts across 10 offices worldwide, our mission is to make work flow smarter, faster, and better for our clients.
 
 
 
 Ready to make an impact with ServiceNow? Apply now and become part of our growing team!
 
 
</div>

ServiceNow Consultant

700apps

<div>700Apps is seeking a highly skilled ServiceNow Consultant to join our dynamic team. In this role, you will leverage your expertise in the ServiceNow platform to deliver innovative IT service management (ITSM) solutions that drive efficiency and enhance user experiences. You will collaborate with various stakeholders to gather requirements, design solutions, and implement ServiceNow capabilities that meet the evolving needs of our clients.
Responsibilities:<ul>
<li>Engage with clients to understand their business processes and IT requirements to deliver tailored ServiceNow solutions.</li>
<li>Lead workshops and discussions to gather requirements and translate them into functional specifications.</li>
<li>Design, configure, and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog management.</li>
<li>Develop workflows, business rules, UI policies, and components using ServiceNow scripting languages.</li>
<li>Provide training and support to end-users and client teams to enhance platform adoption.</li>
<li>Perform system upgrades and maintenance, ensuring best practices in ITSM are adhered to.</li>
<li>Collaborate with cross-functional teams to deliver seamless integrated solutions.</li>
<li>Stay current with ServiceNow updates, features, and enhancements to provide proactive solutions.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li>Proven experience as a ServiceNow Consultant or Developer, specifically in implementing ITSM modules.</li>
<li>Strong knowledge of ITIL frameworks and best practices.</li>
<li>Experience with ServiceNow development including scripting, business rules, and workflow.</li>
<li>Exceptional analytical and problem-solving abilities.</li>
<li>Excellent interpersonal and communication skills to work effectively with technical and non-technical stakeholders.</li>
<li>Relevant ServiceNow certifications (e.g., ServiceNow Certified Systems Administrator, Certified Implementation Specialist) are a plus.</li>
<li>Ability to manage multiple projects and deadlines effectively.</li></ul></div>

<div>
 700Apps is seeking a highly skilled ServiceNow Consultant to join our dynamic team. In this role, you will leverage your expertise in the ServiceNow platform to deliver innovative IT service management (ITSM) solutions that drive efficiency and enhance user experiences. You will collaborate with various stakeholders to gather requirements, design solutions, and implement ServiceNow capabilities that meet the evolving needs of our clients.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Engage with clients to understand their business processes and IT requirements to deliver tailored ServiceNow solutions
 </li>
 <li>
 Lead workshops and discussions to gather requirements and translate them into functional specifications
 </li>
 <li>
 Design, configure, and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog management
 </li>
 <li>
 Develop workflows, business rules, UI policies, and components using ServiceNow scripting languages
 </li>
 <li>
 Provide training and support to end-users and client teams to enhance platform adoption
 </li>
 <li>
 Perform system upgrades and maintenance, ensuring best practices in ITSM are adhered to
 </li>
 <li>
 Collaborate with cross-functional teams to deliver seamless integrated solutions
 </li>
 <li>
 Stay current with ServiceNow updates, features, and enhancements to provide proactive solutions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 Proven experience as a ServiceNow Consultant or Developer, specifically in implementing ITSM modules
 </li>
 <li>
 Strong knowledge of ITIL frameworks and best practices
 </li>
 <li>
 Experience with ServiceNow development including scripting, business rules, and workflow
 </li>
 <li>
 Exceptional analytical and problem-solving abilities
 </li>
 <li>
 Excellent interpersonal and communication skills to work effectively with technical and non-technical stakeholders
 </li>
 <li>
 Relevant ServiceNow certifications (e.g., ServiceNow Certified Systems Administrator, Certified Implementation Specialist) are a plus
 </li>
 <li>
 Ability to manage multiple projects and deadlines effectively
 </li>
 </ul>
</div>

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our dynamic team. This role requires deep expertise in ServiceNow modules, particularly IT Service Management (ITSM), Human Resource Service Delivery (HRSD), and the highly sought-after IT Operations Management (ITOM). The ideal candidate will possess strong technical and consulting skills, with a proven ability to deliver complex ServiceNow solutions that drive business transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.
 </li>
 <li>
 Provide technical leadership and mentoring to junior team members and stakeholders.
 </li>
 <li>
 Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.
 </li>
 <li>
 Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.
 </li>
 <li>
 Ensure adherence to best practices and governance in ServiceNow development and administration.
 </li>
 <li>
 Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.
 </li>
 <li>
 Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.
 </li>
 <li>
 Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.
 </li>
 <li>
 Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.
 </li>
 <li>
 Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.
 </li>
 <li>
 Understanding of ITIL framework and practical application in ServiceNow implementations is a strong plus.
 </li>
 <li>
 Experience with Agile methodologies and DevOps practices in ServiceNow delivery.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and lead teams in a fast-paced, client-facing environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

ServiceNow Technical Consultant

<div>
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
 
 
 At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
 
 
 We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
 
 
 If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.
 
 
 
 Job Description
 
 
 
 IFS is seeking a dynamic and ambitious individual to join our team as a ITSM Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge ITSM industry solutions. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.
 
 
 To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the ITSM domain. You will be responsible for combining industry knowledge with IFS best practices to guide the customer through the implementation of core IFS business solutions.
 
 
 Tasks include:
 
 
 <ul>
 <li>
 Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
 </li>
 <li>
 Understanding the customer&rsquo;s business, industry and local asset, service and maintenance practices and policies.
 </li>
 <li>
 Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
 </li>
 <li>
 Seeking opportunities to increase customer satisfaction and deepen customer relationships.
 </li>
 <li>
 Understanding customer business needs and guiding them in the most effective usage of IFS Products.
 </li>
 <li>
 Steering and owning the solution definition and scope for the ITSM portion of the IFS Solution.
 </li>
 <li>
 Identifying and bridging the gap between the customer&rsquo;s business needs and IFS Products.
 </li>
 <li>
 Conducting customer training sessions and workshops.
 </li>
 <li>
 Guiding and assisting the customer with testing and Go Live cut-over strategies.
 </li>
 <li>
 Keeping up to date with regulatory and compliance needs of the ITSM domain in the key focus industries.
 </li>
 <li>
 Managing, coaching and mentoring IFS colleagues.
 </li>
 <li>
 Contributing to the continuous improvement of existing IFS products, processes and methodology.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Requested:
 
 
 <ul>
 <li>
 An academic background in Engineering, Business, Information Technology or equivalent.
 </li>
 <li>
 Proven history delivering ITSM Solutions in a similar role.
 </li>
 <li>
 Proven ability to lead and influence teams, colleagues, customers and partners.
 </li>
 <li>
 Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
 </li>
 <li>
 Expertise in business process mapping and deployment.
 </li>
 <li>
 Strong problem-solving ability, analytical skills and strategic thinking.
 </li>
 <li>
 Excellent social skills including stakeholder management, negotiation and influencing skills.
 </li>
 <li>
 Excellent communication and presentation skills at the executive level.
 </li>
 <li>
 Ability to work independently and within a team setting.
 </li>
 <li>
 Fluent in English, both oral and written.
 </li>
 <li>
 Ability to travel nationally and internationally.
 
 
 </li>
 </ul>
 Preferred:
 
 
 <ul>
 <li>
 Knowledge and record of ITSM products implementation.
 </li>
 <li>
 Industry-specific knowledge from target industries (Aerospace, Defense, Manufacturing, Engineering and Construction, Energy, Utilities and Resources.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 It would be advantageous if you have:
 
 
 <ul>
 <li>
 Knowledge and record of successful ITSM product implementations.
 </li>
 <li>
 Knowledge and record of successful Cloud-based implementations.
 </li>
 <li>
 Industry-specific knowledge from target industries.
 </li>
 <li>
 Previous experience in consulting services
 </li>
 <li>
 Solid knowledge of IFS products, or similar ERP/EAM/FSM main players solutions
 </li>
 <li>
 Formal Project Management training and certifications (such as Project Management Institute, Prince 2, IPMA and so on.
 </li>
 <li>
 Business Process Certifications, such as APICS, CPIM
 </li>
 <li>
 Strategic Program Certifications, such as Six Sigma Black Belt
 </li>
 </ul>
</div>

Functional Consultant (Saudi National)

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
IFS is seeking a dynamic and ambitious individual to join our team as a ITSM Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge ITSM industry solutions. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.
To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the ITSM domain. You will be responsible for combining industry knowledge with IFS best practices to guide the customer through the implementation of core IFS business solutions.
Tasks include:<ul><li>
Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.</li><li>
Understanding the customer&rsquo;s business, industry and local asset, service and maintenance practices and policies.</li><li>
Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.</li><li>
Seeking opportunities to increase customer satisfaction and deepen customer relationships.</li><li>
Understanding customer business needs and guiding them in the most effective usage of IFS Products.</li><li>
Steering and owning the solution definition and scope for the ITSM portion of the IFS Solution.</li><li>
Identifying and bridging the gap between the customer&rsquo;s business needs and IFS Products.</li><li>
Conducting customer training sessions and workshops.</li><li>
Guiding and assisting the customer with testing and Go Live cut-over strategies.</li><li>
Keeping up to date with regulatory and compliance needs of the ITSM domain in the key focus industries.</li><li>
Managing, coaching and mentoring IFS colleagues.</li><li>
Contributing to the continuous improvement of existing IFS products, processes and methodology.</li></ul> 

Qualifications 
Requested:<ul><li>
An academic background in Engineering, Business, Information Technology or equivalent.</li><li>
Proven history delivering ITSM Solutions in a similar role.</li><li>
Proven ability to lead and influence teams, colleagues, customers and partners.</li><li>
Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.</li><li>
Expertise in business process mapping and deployment.</li><li>
Strong problem-solving ability, analytical skills and strategic thinking.</li><li>
Excellent social skills including stakeholder management, negotiation and influencing skills.</li><li>
Excellent communication and presentation skills at the executive level.</li><li>
Ability to work independently and within a team setting.</li><li>
Fluent in English, both oral and written.</li><li>
Ability to travel nationally and internationally.</li></ul>
Preferred:<ul><li>
Knowledge and record of ITSM products implementation.</li><li>
Industry-specific knowledge from target industries (Aerospace, Defense, Manufacturing, Engineering and Construction, Energy, Utilities and Resources.</li></ul> 

Additional Information 
It would be advantageous if you have:<ul><li>
Knowledge and record of successful ITSM product implementations.</li><li>
Knowledge and record of successful Cloud-based implementations.</li><li>
Industry-specific knowledge from target industries.</li><li>
Previous experience in consulting services</li><li>
Solid knowledge of IFS products, or similar ERP/EAM/FSM main players solutions</li><li>
Formal Project Management training and certifications (such as Project Management Institute, Prince 2, IPMA and so on.</li><li>
Business Process Certifications, such as APICS, CPIM</li><li>
Strategic Program Certifications, such as Six Sigma Black Belt</li></ul></div>

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