itsm consultant

Client of ITHR 360° CONSULTING FZE

Position: Information Technology Process, Governance &amp; ITSM Consultant
 Location: Dubai, UAE | Type: Full-Time | Industry: IT Services | Cybersecurity | Governance &amp; Risk
At ITHR Technologies, we partner with organizations to build resilient, efficient, and compliant IT environments. We are seeking a seasoned IT Process, Governance &amp; ITSM Consultant who can lead the design, implementation, and optimization of IT service management frameworks and governance structures that align with industry standards and business objectives. Key Responsibilities:
Develop and implement ITSM frameworks (ITIL or equivalent) to support the full service lifecyclefrom strategy through continual improvement.
Design, document, and optimize IT processes (e.g., Incident, Change, Problem, Service Request, Configuration Management) to improve operational efficiency and maturity.
Establish and enforce IT governance policies, controls, and standards in alignment with ISO 27001, PCI DSS, ISO 22301, and other regulatory/compliance frameworks.
Conduct and lead internal audits, risk assessments, and compliance programs, maintaining up-to-date risk registers and mitigation plans.
Support business continuity and disaster recovery planning efforts, ensuring service availability and organizational resilience.
Manage third-party vendor risk, assess data protection requirements, and oversee compliance with security standards.
Deliver training and awareness programs to embed ITSM and governance practices across the organization.
Provide metrics and reporting on service performance, process maturity, compliance gaps, and risk trends to senior leadership.
 Who You Are:
8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.
Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM/governance frameworks.
Strong background in process design, documentation, and continual improvement initiatives.
Adept at bridging business and technical needs through stakeholder engagement and clear communication.
Preferred certifications: ITIL v4, ISO 27001 Lead Implementer/Auditor, ISO 22301, CBCI, or related.

Information Technology Process, Governance & ITSM Consultant

DXC Technology

<div>Job Description:
Job Summary:
We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.
Key Responsibilities:<ul><li>
Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li><li>
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li><li>
Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li><li>
Manage integrations between ServiceNow and external systems to support seamless operations.</li><li>
Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li><li>
Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li><li>
Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li></ul>
Required Skills and Experience:<ul><li>
Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li><li>
Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li><li>
Experience in scripting, workflow design, and platform customization.</li><li>
Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li><li>
Excellent communication, stakeholder management, and problem-solving skills.</li><li>
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Senior Technical Consultant

DXC Consulting & Engineering Services

<div>
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly skilled and motivated ServiceNow Technical Consultant to join our dynamic team. This role requires deep expertise in ServiceNow modules, particularly IT Service Management (ITSM), Human Resource Service Delivery (HRSD), and the highly sought-after IT Operations Management (ITOM). The ideal candidate will possess strong technical and consulting skills, with a proven ability to deliver complex ServiceNow solutions that drive business transformation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the design, development, and implementation of ServiceNow solutions focusing on ITSM, HRSD, and ITOM modules.
 </li>
 <li>
 Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications and scalable solutions.
 </li>
 <li>
 Provide technical leadership and mentoring to junior team members and stakeholders.
 </li>
 <li>
 Drive process improvements and automation initiatives to optimize service delivery using ServiceNow platform capabilities.
 </li>
 <li>
 Oversee integration of ServiceNow with third-party tools and legacy systems, ensuring seamless workflows.
 </li>
 <li>
 Ensure adherence to best practices and governance in ServiceNow development and administration.
 </li>
 <li>
 Act as a key liaison between business units, IT teams, and vendors, facilitating clear communication and efficient project execution.
 </li>
 <li>
 Maintain up-to-date knowledge of ServiceNow product updates, industry trends, and emerging technologies.
 </li>
 <li>
 Support ITIL-aligned processes and encourage adoption of ITIL best practices to enhance IT service management maturity.
 
 
 </li>
 </ul>
 
 Required Skills And Experience
 
 
 
 <ul>
 <li>
 Strong expertise in ServiceNow ITSM and HRSD modules, including configuration, customization, and implementation.
 </li>
 <li>
 Proven experience with ServiceNow ITOM, encompassing event management, discovery, service mapping, and operational intelligence.
 </li>
 <li>
 Hands-on experience with ServiceNow platform scripting (JavaScript, Glide API), workflows, and integrations.
 </li>
 <li>
 Understanding of ITIL framework and practical application in ServiceNow implementations is a strong plus.
 </li>
 <li>
 Experience with Agile methodologies and DevOps practices in ServiceNow delivery.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and lead teams in a fast-paced, client-facing environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field; relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation preferred.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

ServiceNow Technical Consultant

Mind Stream

We are looking for an experienced ITSM Specialist (Arabic Speaker) for Qatar to manage and enhance IT Service Management operations. Must have 6+ years&rsquo; experience in ITSM implementation, ITIL practices, and documentation of procedures. Experience with ServiceNow/BMC Remedy and work in government or enterprise environments preferred. Arabic and English proficiency required.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in IT Service Management (ITSM)?</li><li>Have you implemented or supported ITSM tools such as ServiceNow, BMC Remedy, or equivalent?</li><li>Are you bilingual in Arabic?</li><li>What is your current and expected salary? Notice period?</li></ul>

ITSM Specialist (Arabic Speaker) -- Government Sector

Confidential

<div>
 
 We are seeking a highly experienced and certified Enterprise Digital Transformation Consultant to lead our enterprise digital transformation consulting practice. This individual will play a pivotal role in leading complex digital transformation engagements for government and enterprise clients across the GCC and beyond. They will oversee the design and delivery of digital transformation strategies, roadmaps, and operating models while ensuring compliance with all mandatory standards and certifications such as ISO/IEC 27001, ISO 20000, ITIL, TOGAF, COBIT, DESC ISRv3, and SABSA.
 
 
 The role will act as the strategic anchor for digital transformation projects: mobilizing the right experts from our Cybersecurity, AI, Solution Architecture, and Advisory teams, ensuring successful delivery of transformation programs , and securing client satisfaction through best-in-class governance and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Engagement and Delivery Strategy
 
 
 <ul>
 <li>
 Support pre-engagement discovery and strategic planning sessions, ensuring proposed solutions&rsquo; alignment with client requirements.
 </li>
 <li>
 Contribute to the definition of digital transformation service frameworks and delivery methodology.
 </li>
 <li>
 Work with the Pursuit Manager and support the pursuits team with any required input, meeting or Client presentation.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation Strategy
 
 
 <ul>
 <li>
 Oversee discovery and assessment activities including ITSM/ITOM maturity reviews, Enterprise Architecture (EA) baselining, gap analysis, and benchmarking against global municipalities.
 </li>
 <li>
 Define future-state Target Operating Models (TOMs), enterprise architectures, and governance structures.
 </li>
 <li>
 Develop digital transformation roadmaps (3&ndash;5 years) incorporating cloud, AI/ML, big data, application modernization, and cybersecurity frameworks.
 </li>
 <li>
 Ensure recommendations align with COBIT 2019, ITIL4, TOGAF, DESC ISRv3, ISO/IEC 27001, and NIST CSF2.0.
 </li>
 <li>
 Establish measurable KPIs, digital dashboards, and benefits realization frameworks.
 </li>
 </ul>
 
 
 
 
 
 Governance, Risk, and Compliance
 
 
 <ul>
 <li>
 Ensure full compliance with DESC standards, ISO certifications, ITIL/ISO 20000 service management, and ISO 27001 security requirements.
 </li>
 <li>
 Liaise with the cyber security advisory team to conduct risk assessments, including cybersecurity posture, data privacy, and open-source software risks.
 </li>
 <li>
 Coordinate security audits, ensure mitigation of findings, and lead client sign-off on security architecture.
 </li>
 </ul>
 
 
 
 
 
 Knowledge Transfer &amp; Change Management
 
 
 <ul>
 <li>
 Deliver training, workshops, and knowledge-transfer programs to client stakeholders.
 </li>
 <li>
 Develop playbooks, frameworks, and governance guides for institutionalization.
 </li>
 <li>
 Support organizational change management and communication strategies.
 </li>
 </ul>
 
 
 
 
 
 Required Certifications &amp; Credentials
 
 
 
 
 
 
 
 Certifications
 
 
 <ul>
 <li>
 ITIL v4 Managing Professional / ITIL Expert
 </li>
 <li>
 TOGAF 9/10
 </li>
 <li>
 PMP or PRINCE2 Project Management Certification
 </li>
 </ul>
 
 
 
 
 
 Preferred / Added Advantage Certifications
 
 
 <ul>
 <li>
 ISO/IEC 27001:2022 Lead Implementer or Auditor
 </li>
 <li>
 ISO 9001:2015
 </li>
 <li>
 ISO 45001:2019
 </li>
 <li>
 COBIT 2019 Certification
 </li>
 <li>
 SABSA Certified Security Architect
 </li>
 <li>
 DAMA Certification (Data Management)
 </li>
 <li>
 Cloud Practitioner/Architect certification (Azure/AWS/GCP&hellip;)NIST Cybersecurity Framework familiarity (CSF2.0)
 </li>
 <li>
 DESC ISRv3 / Dubai ISR compliance expertise
 </li>
 <li>
 Arabic-speaking digital transformation consultant experience
 </li>
 </ul>
 
 
 
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 10+ years in IT strategy, enterprise architecture, or digital transformation advisory, including at least 3 to 5 years in government or public sector engagements within UAE/GCC.
 </li>
 <li>
 Demonstrated experience designing and delivering:
 </li>
 <li>
 Enterprise Architecture roadmaps (TOGAF-aligned)
 </li>
 <li>
 Digital Transformation blueprints (AI, cloud, big data, app modernization)
 </li>
 <li>
 ITSM/ITOM maturity frameworks (ITIL, ServiceNow/BMC, AIOps)
 </li>
 <li>
 Strong background in stakeholder management and executive communication.
 </li>
 <li>
 Experience in benchmarking against global municipalities (NYC, Singapore, Tallinn, Barcelona, Seoul, London) is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic leadership and ability to shape enterprise-wide digital transformation agendas.
 </li>
 <li>
 Deep knowledge of government digital agendas, smart city frameworks, and sustainability-linked digital strategies.
 </li>
 <li>
 Strong understanding of cloud-native architectures, hybrid cloud, data governance, AI enablement, application modernization, and Zero Trust security.
 </li>
 <li>
 Strategic decision-making acumen with ability to build business cases, CAPEX/OPEX models, and ROI-driven roadmaps.
 </li>
 <li>
 Exceptional stakeholder engagement, executive communication, and solution presentation skills.
 </li>
 <li>
 Ability to work across cultures and languages; GCC experience is a must.
 </li>
 </ul>
</div>

Enterprise Digital Transformation Consultant

Inbox Business Technologies

<div>
 Job Summary:
 
 
 We are seeking a Consultant with proven experience in implementing and maintaining ISO 27001-based Information Security Management Systems (ISMS) and IT Governance, Risk, and Compliance (IT GRC) frameworks. The ideal candidate will have hands-on expertise in ISO 27001 gap assessments, risk assessments, policy development, and certification audit preparation, along with working knowledge of standards such as NIST, NCA, SAMA, COBIT, and ITIL. This role involves supporting compliance programs, developing security controls, conducting awareness training, and assisting clients in aligning IT strategies with regulatory requirements including GDPR, HIPAA, and PCI-DSS. Strong documentation, auditing, and communication skills are essential.
 
 
 Job Description:
 
 
 ISMS Responsibilities:
 
 
 <ul>
 <li>
 Experience of implementation and maintenance of ISO 27001-based Information Security Management Systems (ISMS).
 </li>
 <li>
 Perform gap assessments to identify areas of non-compliance and assist in remediation planning against various standards &amp; frameworks like, NIST, NCA, SAMA etc.
 </li>
 <li>
 Participate in risk assessments and help develop mitigation strategies.
 </li>
 <li>
 Developing ISMS policies, procedures, and security controls aligned with ISO 27001 standards.
 </li>
 <li>
 Prepare documentation and provide support during ISO 27001 certification audits.
 </li>
 <li>
 Conduct security awareness training and incident management processes.
 
 
 </li>
 </ul>
 IT GRC Responsibilities:
 
 
 <ul>
 <li>
 Assist in developing and implementing IT governance frameworks (COBIT, NIST, ITIL).
 </li>
 <li>
 Support IT risk assessments, compliance audits, and regulatory reporting activities.
 </li>
 <li>
 Help clients align IT strategies with their business goals while ensuring compliance with regulations like COBIT, GDPR, HIPAA, SOX, etc.
 </li>
 <li>
 Support in developing and maintaining IT compliance programs and policies.
 </li>
 <li>
 Contribute to the development and implementation of GRC tools and processes.
 </li>
 <li>
 Participate in internal audits and help clients prepare for external certification audits/compliance checks.
 
 
 </li>
 </ul>
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Minimum Bachelor's degree in Information Security, Computer Science, or a related field.
 </li>
 <li>
 Certifications (preferred): ISO 27001 Lead Implementer / Lead Auditor, CISM, CRISC, or COBIT Foundation.
 </li>
 <li>
 Experience: 3-4 years of experience in ISMS and IT GRC consulting, auditing, or implementation.
 </li>
 <li>
 Familiarity with ISO 27001 gap assessments, risk assessments, and audits.
 </li>
 <li>
 Basic knowledge of IT governance frameworks (COBIT, NIST, ITIL, etc.).
 </li>
 <li>
 Understanding of regulatory compliance such as GDPR, NIST, and PCI-DSS.
 </li>
 <li>
 Strong documentation, report writing, and communication skills is a must.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
 </li>
 <li>
 ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor, ISO 22301 Lead Implementer / Lead Auditor, CBCP (Certified Business Continuity Professional).
 </li>
 <li>
 6-8 years of experience in ITSM and BCMS consulting or related roles.
 </li>
 <li>
 In-depth knowledge of ITIL, ISO 22301, and other relevant frameworks/regulations.
 </li>
 <li>
 Practical experience in ISO 22301 implementation, BIA, DR planning, and BCMS assessments.
 </li>
 <li>
 Familiarity with IT compliance standards such as ISO 27001, COBIT, and NIST, NCA.
 </li>
 <li>
 Excellent analytical, problem-solving, and decision-making skills.
 </li>
 <li>
 Proven ability to manage multiple projects and clients simultaneously.
 </li>
 <li>
 Experience in conducting internal and external audits related to ITSM and BCMS.
 </li>
 <li>
 Strong stakeholder engagement, report writing, and project management skills.
 </li>
 </ul>
</div>

Consultant - ISMS/GRC

We are looking for an experienced ITSM Specialist (Arabic Speaker) for Qatar to manage and enhance IT Service Management operations. Must have 6+ years&rsquo; experience in ITSM implementation, ITIL practices, and documentation of procedures. Experience with ServiceNow/BMC Remedy and work in government or enterprise environments preferred. Arabic and English proficiency required.Job Type: Full-time

ITSM Specialist (Arabic Speaker)- Government Sector

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