itsm consultant

Zensar Technologies

<div><p><b>Key Responsibilities
</b></p><p>Strategic Planning:
</p><ul><li>Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
</li><li>Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.
</li></ul><p>Module Configuration and Customization:
</p><ul><li>Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
</li><li>Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
</li></ul><p>User Story Definition and Prioritization:
</p><ul><li>Work closely with business units to gather requirements and define user stories for enhancements and new features.
</li><li>Prioritize backlog items based on business value, strategic goals, and user needs.
</li></ul><p>Cross-functional Collaboration:
</p><ul><li>Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
</li><li>Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.
</li></ul><p>Change Management:
</p><ul><li>Implement effective change management strategies to ensure smooth adoption of new features and processes.
</li><li>Provide training and documentation for end-users to maximize platform utilization.
</li></ul><p>Release Planning and Execution:
</p><ul><li>Plan and manage product releases, coordinating with development, testing, and deployment teams.
</li><li>Monitor release progress and resolve any roadblocks or issues that arise during implementation.
</li><li>User Acceptance Testing (UAT):
</li><li>Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
</li><li>Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.
</li></ul><p>Continuous Improvement:
</p><ul><li>Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
</li><li>Stay up to date with ServiceNow platform capabilities and industry best practices.
</li><li>Stakeholder Engagement and Communication:
</li><li>Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
</li><li>Address questions, concerns, and feedback to ensure alignment and transparency.
</li></ul><p>Vendor Management:
</p><ul><li>Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
</li><li>Evaluate and recommend third-party applications or integrations to enhance the platform.</li></ul></div>

Principal Lead- Service Now ITSM Consultant

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><ul><li><div>Experience as a Senior Technical Lead / Architect / Consultant
</div></li><li><div>Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
</div></li><li><div>Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
</div></li><li><div>Experience in ServiceNow custom application design and development
</div></li><li><div>Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
</div></li><li><div>Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
</div></li><li><div>Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.
</div></li><li><div>Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
</div></li><li><div>Mentor and share technical knowledge/guidance to team.
</div></li><li><div>Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
</div></li><li><div>Responsible for re viewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
</div></li><li><div>Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
</div></li><li><div>Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
</div></li><li><div>Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.</div></li><br>
</ul></div></div></div></div><div></div><br>
<div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>379061</div>
</div><div><div><b>Desired Skills</b></div>
<div>Service Now</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : Undergraduate</div></div></div><div></div>

Service Now Architect

iXceed Solutions

<div>
 <p>
  Role - ServiceNow ITSM ITOM Consultant
 </p>
 <p>
  Location - Pune
 </p>
 <p>
  Role Type - Permanent
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Primary Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Design and implement ServiceNow ITSM solutions including Incident, Problem, Change, Knowledge, Service Request Management, and Service Catalog.
  </li>
  <li>
   Lead implementation and optimization of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
  </li>
  <li>
   Develop and maintain an accurate and complete Configuration Management Database (CMDB) with proper CI class structure, relationships, and reconciliation processes.
  </li>
  <li>
   Configure and manage ServiceNow Discovery for on-prem and cloud-based infrastructure across hybrid environments.
  </li>
  <li>
   Lead ServiceNow integration projects using REST/SOAP APIs, MID Servers, and Integration Hub with external systems such as monitoring tools, CMDBs, asset management systems, and ITSM platforms.
  </li>
  <li>
   Define and implement data normalization, reconciliation, and health checks for CMDB data integrity.
  </li>
  <li>
   Translate business requirements into technical designs and deliver scalable and efficient ServiceNow solutions.
  </li>
  <li>
   Develop and customize workflows, business rules, client scripts, and UI policies across the ServiceNow platform.
  </li>
  <li>
   Collaborate with infrastructure, application, and security teams to ensure ServiceNow aligns with operational and governance policies.
  </li>
  <li>
   Work with ServiceNow platform owners and architects to ensure alignment with best practices and platform roadmap.
  </li>
  <li>
   Provide technical leadership, guidance, and training to junior consultants or client stakeholders as needed.
  </li>
  <li>
   Ensure all ServiceNow implementations follow ITIL practices and organizational standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   7+ years of experience implementing and supporting ServiceNow ITSM and ITOM solutions.
  </li>
  <li>
   In-depth knowledge of ServiceNow platform architecture, including data model, security, scripting (JavaScript), and integrations.
  </li>
  <li>
   Proven experience in configuring and managing ServiceNow Discovery, Service Mapping, and CMDB.
  </li>
  <li>
   Experience with MID Servers, network protocols (SNMP, WMI, SSH), and discovery patterns.
  </li>
  <li>
   Strong hands-on experience in building Service Catalogs, Request Workflows, and Service Request Fulfillment.
  </li>
  <li>
   Proficient in developing REST/SOAP API integrations and working with IntegrationHub, Flow Designer, and Workflows.
  </li>
  <li>
   Familiarity with integrating ServiceNow with monitoring and observability platforms (e.g., Prometheus, OpsRamp, SolarWinds, etc.).
  </li>
  <li>
   Solid understanding of ITIL frameworks and best practices.
  </li>
  <li>
   Experience with data normalization, CMDB health metrics, and CMDB governance.
  </li>
  <li>
   Working knowledge of other ITSM tools such as BMC Remedy, Cherwell, ManageEngine, Jira Service Management, etc.
  </li>
  <li>
   Experience with integrating ServiceNow with DevOps tools set like Ansible, Terraform and CI/CD pipelines.
  </li>
  <li>
   Excellent troubleshooting, analytical, and communication skills.
  </li>
  <li>
   ServiceNow Certified System Administrator (CSA) certification required.
  </li>
 </ul>
 <p>
 </p>
</div>


ServiceNow Consultant

Cloudseed Technologies

<div></div><div><div>Lead strategic ServiceNow implementations and enhancements, translating stakeholder needs into optimized ITSM workflows. Mentor junior team members while driving adoption of best practices and delivering impactful business solutions.</div><div><div><div><h2 class="jobSectionHeader"><b>
Experience level</b></h2><div>
5+ Years</div></div><div><h2 class="jobSectionHeader"><b>
Skills required</b></h2><div><ul><li>
8&ndash;12 years of overall IT experience, with at least 5&ndash;7 years in ServiceNow functional consulting</li><li>
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) required</li><li>
Excellent communication abilities to bridge technical and non-technical audiences</li><li>
Strong understanding of ITIL processes and experience with business performance analysis</li></ul></div></div><div><h2 class="jobSectionHeader"><b>
Essential qualifications</b></h2><div><ul><li>
Lead end-to-end ServiceNow implementations and enhancements, aligning platform capabilities with business requirements</li><li>
Gather and analyze stakeholder needs to design workflows and ITSM processes based on ITIL best practices</li><li>
Configure ServiceNow modules (ITSM, ITOM, HRSD, CSM) and guide integrations with other systems; support data migration</li><li>
Supervise project delivery and mentor junior consultants (team size of 8&ndash;10)</li></ul></div></div><div><h2 class="jobSectionHeader"><b>
About employer</b></h2><div><p>
Cloudseed Technologies is a global IT services company with clients based in the United States, South Africa, Mauritius, and the Middle East.</p><p>
cloudseed.io</p></div></div><div><h2 class="jobSectionHeader"><b>
Employment type</b></h2><div><p>
Full-time</p></div></div><div><h2 class="jobSectionHeader"><b>
Compensation</b></h2><div><p>
Commensurate with experience</p><p>
PF and paid leaves provided</p></div></div><div><h2 class="jobSectionHeader"><b>
Location preferences</b></h2><div><p>
Coimbatore / Hyderabad / WFH</p></div></div></div></div></div><div></div>

ServiceNow functional consultant

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Technical Expert &ndash; ManageEngine ITSM &amp; UEM</p><p><b>Location:</b> Qatar (On-site, Full-time)</p><p><b>About the Role:</b></p><p>We are seeking an experienced <b>Senior Technical Expert</b> specializing in <b>ManageEngine ITSM (ServiceDesk Plus)</b> and <b>UEM (EndpointCentral)</b> to join our on-site team in Qatar. The ideal candidate will have hands-on expertise in product deployment, configuration, PoCs, and post-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead <b>proof-of-concept (PoC)</b> implementations and demonstrations for ManageEngine <b>ServiceDesk Plus</b> and <b>EndpointCentral</b>.</li><li>Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices.</li><li>Provide <b>post-sales technical support</b>, troubleshooting, and performance optimization for deployed solutions.</li><li>Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding.</li><li>Assist in integration with other IT systems and third-party tools where required (Active Directory, MS SCCM, Intune, etc.).</li><li>Deliver product training, knowledge transfer, and technical documentation for end users and administrators.</li><li>Liaise with ManageEngine support and development teams for issue escalation and resolution.</li><li>Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Information Technology, Computer Science, or related field.</li><li><b>Minimum 2&ndash;3 years of hands-on experience</b> with <b>ManageEngine ServiceDesk Plus</b> and <b>EndpointCentral.</b></li><li>Strong understanding of <b>ITSM principles (Incident, Problem, Change, Asset Management)</b>.</li><li>Practical experience with <b>UEM functions</b> including patch management, software deployment, remote management, configuration deployment, and vulnerability management.</li><li>Knowledge of <b>Windows Server</b>, <b>Active Directory</b>, <b>networking</b>, and <b>endpoint management</b> concepts.</li><li>Ability to conduct technical workshops, PoCs, and solution demonstrations confidently.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and customer-facing abilities.</li></ul><p><b>Preferred Skills:</b></p><ul><li>ITIL Foundation Certification or equivalent understanding of IT service management.</li><li>ManageEngine product certifications (advantageous).</li></ul><p>Job Type: Full-time</p>

Sr. Technical Expert - Manage Engine ITSM & UEM

NTT DATA

<div><b>Req ID:</b> 343778
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a ServiceNow lead to join our team in Remote, Delhi (IN-DL), India (IN).<br>
<b>Role Overview:</b><br>
<br>
NTT DATA is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.<br>
<b>Key Responsibilities:</b><br>
<b>Advisory &amp; Strategic Consulting</b><br>
<br>
<ul><li>Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.</li><li>Develop platform roadmaps aligned with business goals and technical priorities.</li><li>Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.</li><li>ITAM - Software Asset Management / Hardware Asset Management</li><li>ITOM - Discovery, Event Management, Service Mapping</li></ul><br>
<ul><li>Design and implement governance models, KPIs, and process improvement frameworks.</li><li>Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.</li><li>Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.</li></ul><b>
Technical Implementation &amp; Platform Expertise</b><br>
<br>
<ul><li>Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management</li></ul><br>
<ul><li>Perform health scans, technical debt analysis, and platform scalability assessments.</li><li>Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).</li><li>Ensure platform conformance to best practices and licensing strategies.</li></ul><b>
Proposal &amp; SOW Development</b><br>
<br>
<ul><li>Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.</li><li>Estimate effort, define scope, and align deliverables with client expectations and budget constraints.</li><li>Support pricing strategies and resource planning for advisory and implementation phases.</li></ul><b>
Qualifications:</b><br>
<br>
<ul><li>8-11 years of hands-on ServiceNow experience across multiple modules.</li><li>Proven track record in advisory consulting and technical delivery.</li><li>Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.</li><li>Experience in proposal writing, SOW creation, and client presentations.</li><li>Demonstrated ability to lead client workshops and translate business processes into technical solutions.</li></ul><br>
<b>
Mandatory Certifications by Level</b><br>
<br>
<ul><li>ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation</li></ul><br>
<ul><li>Excellent communication and stakeholder engagement skills.</li></ul><br>
- Preferred - PMP, Prince2 or equivalent<br>
<br>
<b>Why Join Us:</b><br>
<br>
<ul><li>Be part of a high-impact team driving digital transformation across industries.</li><li>Work with top-tier clients and cutting-edge ServiceNow solutions.</li><li>Collaborate with experts in advisory, architecture, and delivery.</li></ul><br>
<b>
About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

ServiceNow lead

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