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itsm developer

Virtusa

<div>ITSM Developer: 
 
Key Responsibilities 
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform 
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure 
Collaborate with IT application and infrastructure teams to gather requirements for service mapping 
Continuously refine and improve service mapping processes to increase data accuracy and completeness 
Monitor and troubleshoot issues related to discovery patterns probes and credentials 
Ensure compliance with governance standards and data quality for CMDB Configuration Management Database 
Provide support during incident and problem investigations by leveraging service maps for impact analysis 
Develop and maintain documentation for service mapping processes workflows and best practices 
Conduct training or knowledge sharing sessions with stakeholders on the use of service maps 
Stay updated with ITSM and service mapping trends tools and best practices 
 
About Virtusa
<div>About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</div></div>

ITSM developer

VAM SYSTEMS

<div>Company Description 
Job Description 
We are currently looking ITSM Developer for our Qatar operations with the following terms &amp; conditions.
Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.</li><li>Hands-on experience with at least one ITSM platform (preferably Ivanti).</li><li>Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.</li><li>Experience with scripting languages (JavaScript, Python, PowerShell, or similar).</li><li>Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).</li><li>Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).</li><li>Strong understanding of databases (SQL/NoSQL) and data structures.</li><li>Good troubleshooting, debugging, and problem-solving skills.</li><li>Experience with version control (Git) and CI/CD pipelines.</li></ul>
Key Responsibilities<ul><li>Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).</li><li>Configure and develop APIs, web services, and middleware components to support ITSM processes.</li><li>Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.</li><li>Develop and customize workflows, business rules, and automation scripts within the ITSM platform.</li><li>Ensure integrations adhere to data quality, performance, and security standards.</li></ul>
Joining time frame: 2 weeks (maximum 1 month) 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

ITSM Developer

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

<div>
 
 We&rsquo;re looking for a
 
 ITSM Developer
 
 to support our team in
 
 Qatar
 
 .
 
 
 This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you&rsquo;re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we&rsquo;d love to hear from you.
 
 
 
 Job Description
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
 
 
 &middot; Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
 
 
 &middot; Strong understanding of CMDB structure, CI classes, and relationships.
 
 
 &middot; Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
 
 
 &middot; Experience troubleshooting discovery probes, patterns, and integrations.
 
 
 &middot; Ability to analyze complex service dependencies and present clear visual service maps.
 
 
 &middot; Strong problem-solving skills with attention to detail.
 
 
 &middot; Excellent communication and collaboration skills.
 
</div>

<div>
 
 
 
 ITSM Developer:
 
 
 
 
 
 Skill &ndash; ITSM Developer
 
 
 
 
 Location &ndash; Qatar
 
 
 
 
 Exp Range &ndash; 8+ yrs
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
 </li>
 <li>
 Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
 </li>
 <li>
 Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
 </li>
 <li>
 Continuously refine and improve service mapping processes to increase data accuracy and completeness.
 </li>
 <li>
 Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
 </li>
 <li>
 Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
 </li>
 <li>
 Provide support during incident and problem investigations by leveraging service maps for impact analysis.
 </li>
 <li>
 Develop and maintain documentation for service mapping processes, workflows, and best practices.
 </li>
 <li>
 Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
 </li>
 <li>
 Stay updated with ITSM and service mapping trends, tools, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
 </li>
 <li>
 Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
 </li>
 <li>
 Strong understanding of CMDB structure, CI classes, and relationships.
 </li>
 <li>
 Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
 </li>
 <li>
 Experience troubleshooting discovery probes, patterns, and integrations.
 </li>
 <li>
 Ability to analyze complex service dependencies and present clear visual service maps.
 </li>
 <li>
 Strong problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 </ul>
</div>

Senior Information Technology Service Management Consultant

Cartafella Analytics

We are looking for Service Desk Analyst for Qatar location.If you are available, please send your cv immediately.Key Responsibilities<ul><li>Deliver L0/L1 support via email, phone, or ITSM portal for all IT services.</li></ul><ul><li>Perform initial analysis, diagnostics, and resolution for incidents and known issues.</li></ul><ul><li>Identify and tag VIP users and ensure immediate response to their incidents or service requests.</li></ul><ul><li>Escalate unresolved issues to Level-2 resolver groups, ensuring full documentation of first-level checks.</li></ul><ul><li>Maintain and update the Knowledge Base (SKMS), FAQs, and Service Catalog regularly.</li></ul><ul><li>Track incident lifecycle from logging to closure and ensure SLA compliance.</li></ul><ul><li>Conduct root-cause identification for recurring issues in coordination with Level-2 teams.</li></ul><ul><li>Support Incident, Service Request, Change, and Access Management processes through the ITSM tool.</li></ul><ul><li>Conduct user satisfaction surveys and initiate corrective actions for low ratings.</li></ul><ul><li>Prepare and submit daily, weekly, and monthly incident and KPI reports.</li></ul><ul><li>Communicate in clear and professional English with all authorized users.</li></ul>Required Technical Knowledge<ul><li>Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint).</li></ul><ul><li>Active Directory and user access management.</li></ul><ul><li>Endpoint security and antivirus administration.</li></ul><ul><li>VPN connectivity and remote troubleshooting.</li></ul><ul><li>Basic hardware and software troubleshooting.</li></ul><ul><li>Familiarity with ITSM tools (ServiceNow, ManageEngine, or equivalent).</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s Degree in Computer Science, IT, or Engineering.</li></ul><ul><li>Minimum 5 -6 years of experience in IT Service Desk or Technical Support.</li></ul><ul><li>ITIL v4 Foundation certification required.</li></ul><ul><li>SDI Certified Service Desk Analyst (SDA) preferred.</li></ul><ul><li>Excellent verbal and written communication skills in English.</li></ul><ul><li>Strong customer service orientation and teamwork capability.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR8,000.00 per monthExperience:<ul><li>ITSM tools: 1 year (Preferred)</li><li>Microsoft 365 Administration: 2 years (Preferred)</li><li>Endpoint security and antivirus adm: 2 years (Preferred)</li><li>VPN connectivity and remote troubleshooting: 2 years (Preferred)</li></ul>License/Certification:<ul><li>ITIL (Preferred)</li></ul>

Service Desk Analyst (ITSM&ITIL) for Qatar

<div>Company Description 
Job Description 
We are currently looking IT Asset Management (ITAM) - ITSM Specialist for our Qatar operations with the following terms &amp; conditions.
Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Systems, Business Administration, Finance, or related field.</li><li>Experience with IT Asset Management (ITAM) and/or Facilities Asset Management.</li><li>Familiarity with ITSM/Asset tools (ServiceNow, Flexera, Snow, Ivanti, etc.).</li><li>Knowledge of CMDB structure and integration with IT processes.</li><li>Strong analytical and reporting skills (Excel, Power BI, or similar).</li><li>Knowledge of procurement and financial practices related to assets.</li><li>Excellent organizational and communication skills.</li></ul> 
Joining time frame: 2 weeks (maximum 1 month) 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

IT Asset Management (ITAM) - ITSM Specialist

<div>Company Description 
Job Description 
We are currently looking Service Mapping (CMDB) Specialist for our Qatar operations with the following terms &amp; conditions.
Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).</li><li>Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).</li><li>Strong understanding of CMDB structure, CI classes, and relationships.</li><li>Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).</li><li>Experience troubleshooting discovery probes, patterns, and integrations.</li><li>Ability to analyze complex service dependencies and present clear visual service maps.</li><li>Strong problem-solving skills with attention to detail.</li><li>Excellent communication and collaboration skills.</li></ul>
Key Responsibilities<ul><li>Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.</li><li>Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.</li></ul>
Joining time frame: 2 weeks (maximum 1 month) 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

Service Mapping (CMDB) Specialist

Explore 45+ Itsm developer in Geographic Information System Gis And Remote Sensing Rs Jobs In Qatar this October. Find roles across top companies and apply now to boost your career.

45 itsm developer jobs IN Geographic Information System Gis And Remote Sensing Rs Jobs In Qatar

ITSM developer

ITSM Developer

ITSM Developer

Senior Information Technology Service Management Consultant

Service Desk Analyst (ITSM&ITIL) for Qatar

IT Asset Management (ITAM) - ITSM Specialist

Service Mapping (CMDB) Specialist