itsm developer

Virtusa

<div>ITSM Developer: 
 
Key Responsibilities 
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform 
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure 
Collaborate with IT application and infrastructure teams to gather requirements for service mapping 
Continuously refine and improve service mapping processes to increase data accuracy and completeness 
Monitor and troubleshoot issues related to discovery patterns probes and credentials 
Ensure compliance with governance standards and data quality for CMDB Configuration Management Database 
Provide support during incident and problem investigations by leveraging service maps for impact analysis 
Develop and maintain documentation for service mapping processes workflows and best practices 
Conduct training or knowledge sharing sessions with stakeholders on the use of service maps 
Stay updated with ITSM and service mapping trends tools and best practices 
 
About Virtusa

<div>About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</div></div>

ITSM developer

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

<div>
 
 We&rsquo;re looking for a
 
 ITSM Developer
 
 to support our team in
 
 Qatar
 
 .
 
 
 This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you&rsquo;re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we&rsquo;d love to hear from you.
 
 
 
 Job Description
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
 
 
 &middot; Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
 
 
 &middot; Strong understanding of CMDB structure, CI classes, and relationships.
 
 
 &middot; Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
 
 
 &middot; Experience troubleshooting discovery probes, patterns, and integrations.
 
 
 &middot; Ability to analyze complex service dependencies and present clear visual service maps.
 
 
 &middot; Strong problem-solving skills with attention to detail.
 
 
 &middot; Excellent communication and collaboration skills.
 
</div>

ITSM Developer

<div>
 
 ITSM Developer
 
 
 
 Key Responsibilities
 
 
 Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform
 
 
 Create and maintain service maps to ensure accurate relationships between applications services and infrastructure
 
 
 Collaborate with IT application and infrastructure teams to gather requirements for service mapping
 
 
 Continuously refine and improve service mapping processes to increase data accuracy and completeness
 
 
 Monitor and troubleshoot issues related to discovery patterns probes and credentials
 
 
 Ensure compliance with governance standards and data quality for CMDB Configuration Management Database
 
 
 Provide support during incident and problem investigations by leveraging service maps for impact analysis
 
 
 Develop and maintain documentation for service mapping processes workflows and best practices
 
 
 Conduct training or knowledge sharing sessions with stakeholders on the use of service maps
 
 
 Stay updated with ITSM and service mapping trends tools and best practices
 
 
 
 About Virtusa
 
 
 
 Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.
 
 
 Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar &amp; Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.
 
 
 Why would you not like to be part of this exciting and award winning team? Don&rsquo;t listen to us, listen to our customers
 
 
 (https://www.youtube.com/watch?v=JrDNtTLKkPc; &amp; https://www.youtube.com/watch?v=MhzhZt1GJvM)
 
 
 Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
</div>

<div>
 
 
 
 ITSM Developer:
 
 
 
 
 
 Skill &ndash; ITSM Developer
 
 
 
 
 Location &ndash; Qatar
 
 
 
 
 Exp Range &ndash; 8+ yrs
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
 </li>
 <li>
 Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
 </li>
 <li>
 Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
 </li>
 <li>
 Continuously refine and improve service mapping processes to increase data accuracy and completeness.
 </li>
 <li>
 Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
 </li>
 <li>
 Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
 </li>
 <li>
 Provide support during incident and problem investigations by leveraging service maps for impact analysis.
 </li>
 <li>
 Develop and maintain documentation for service mapping processes, workflows, and best practices.
 </li>
 <li>
 Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
 </li>
 <li>
 Stay updated with ITSM and service mapping trends, tools, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
 </li>
 <li>
 Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
 </li>
 <li>
 Strong understanding of CMDB structure, CI classes, and relationships.
 </li>
 <li>
 Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
 </li>
 <li>
 Experience troubleshooting discovery probes, patterns, and integrations.
 </li>
 <li>
 Ability to analyze complex service dependencies and present clear visual service maps.
 </li>
 <li>
 Strong problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 </ul>
</div>

Senior Information Technology Service Management Consultant

Ohmsakthi Group

External Consultant &ndash; ServiceNow Developer (Remote)Location: Remote Experience: 4&ndash;5+ yearsWe are hiring an External Consultant &ndash; ServiceNow Developer to design, develop, and deliver innovative ServiceNow solutions. The role requires strong technical expertise, functional knowledge, and the ability to work independently while driving automation and process improvements.Key Responsibilities<ul><li>Design, develop, and implement ServiceNow solutions aligned with business needs.</li><li>Configure and customize ITSM modules (Incident, Problem, Change, Request).</li><li>Develop advanced scripting, workflows, business rules, and integrations.</li><li>Build dashboards and reports for KPIs and performance metrics.</li><li>Execute web service integrations with external systems.</li><li>Provide technical/functional support across ServiceNow modules.</li><li>Contribute to HRSD, SPM, and Facility Management projects (advantageous).</li><li>Maintain best practices, documentation, and high-quality code.</li></ul>Requirements<ul><li>4&ndash;5+ years of ServiceNow development experience.</li><li>Strong knowledge of ITSM implementation and support.</li><li>Hands-on with client scripts, business rules, UI policies, and workflows.</li><li>Experience with reporting dashboards, integrations, and web services.</li><li>Exposure to HRSD, Facility Management, SPM (a plus).</li><li>Strong problem-solving, analytical, and innovative thinking skills.</li></ul>Certifications<ul><li>Mandatory: ServiceNow CSA + CIS-ITSM</li><li>Nice to Have: Additional ServiceNow / IT-related certifications</li></ul>Job Type: Full-timePay: &#8377;471,876.22 - &#8377;1,716,208.48 per yearBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

External Consultant – ServiceNow Developer

Telstra Business Technology Centre Perth South

<div><h2 class="jobSectionHeader">Employment Type
</h2>Permanent
<h2 class="jobSectionHeader">Closing Date
</h2>10 Oct 2025 11:59pm
<h2 class="jobSectionHeader">Job Title
</h2>Senior Developer
Job Summary
As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.
<h2 class="jobSectionHeader">Job Description
</h2><ul><li>JOB DESCRIPTION:
</li></ul><div><div><div><div><div><div><div><div><div>Who We Are
Telstra is Australia&rsquo;s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we&rsquo;re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We&rsquo;ve grown quickly since our inception in 2019, now with offices in Pune and Bangalore.
Focus of the Role
As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.
What We Offer
Flex appeal: choose where, when and how you work
 
Performance-related pay
 
Access to thousands of learning programs so you can level-up
 
Global presence across 22 countries; opportunities to work where we do business.
Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
Employees are entitled to 12 paid holidays per calendar year
Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
Relocation support options across India, from junior to senior positions within the company
Receive insurance benefits such as medical, accidental and life insurances
What You&rsquo;ll Do
Product &amp; Technology - Software Engineering &amp; IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.
<ul><li>Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.
</li><li>Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.
</li><li>Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.
</li><li>Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.
</li><li>Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.
</li></ul>About You
<ul><li>Minimum 7+ years of experience in BMC remedy
</li><li>Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's
</li><li>Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting
</li><li>Experience on iPass and Webhooks
</li><li>Good knowledge of SRM , Knowledge Management , Atrium CMDB
</li><li>Remedy Workflow customizations using Developer Studio
</li><li>Basic ITIL Framework concepts
</li><li>Experience in proposing and implementing architecture of Custom integrations
</li><li>Experience in configuring and working on Remedy Server-group environment
</li><li>Previous experience of working overlay concept
</li><li>Experience on BMC Helix Deployment manager
</li><li>Should have ITSM integration experience with other remedy &amp; web service integration.
</li><li>Experience in performance tuning and troubleshooting BMC Remedy AR Server issues
</li><li>Good in customer interaction.
</li></ul>If you are looking to take the next step in your career, we want to hear from you!
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
 
 
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.</div></div></div></div></div></div></div></div></div></div>

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