jewelry manager

CHANEL

<div>
 
 Reports to: Watches &amp; Fine Jewelry Director
 
 
 
 
 Department: WFJ Middle-East
 
 
 
 The High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches &amp; Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand&rsquo;s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
 </li>
 <li>
 Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand&rsquo;s presence among VIC clients.
 </li>
 <li>
 Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
 </li>
 <li>
 Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand&rsquo;s high-end collections.
 </li>
 <li>
 Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Synergy
 
 
 
 
 <ul>
 <li>
 Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
 </li>
 <li>
 Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
 </li>
 <li>
 Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
 
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Collaborate closely with retail teams&rsquo; management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
 </li>
 <li>
 Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
 
 
 
 </li>
 </ul>
 
 Product &amp; Inventory Management
 
 
 
 
 <ul>
 <li>
 Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
 </li>
 <li>
 Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
 </li>
 <li>
 Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
 </li>
 <li>
 Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Driving the growth of the High-End Watches &amp; Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.
 </li>
 <li>
 Developing strategic commercial initiatives and seeing them translate into tangible business results.
 </li>
 <li>
 Building strong, lasting relationships and acting as a trusted ambassador of the brand.
 </li>
 <li>
 Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.
 </li>
 <li>
 Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.
 </li>
 <li>
 Bringing creativity and innovation to client activations, private events, and bespoke experiences.
 </li>
 <li>
 Thriving in a dynamic luxury environment where entrepreneurship and agility are key.
 
 
 
 </li>
 </ul>
 
 You Will Bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Luxury Management, or related field.
 </li>
 <li>
 Minimum 5 to 7 years&rsquo; experience in luxury retail, with a focus on high-end watches and/or jewelry.
 </li>
 <li>
 Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
 </li>
 <li>
 Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
 </li>
 <li>
 Strong expertise on Jewelry and Watches.
 </li>
 <li>
 Exceptional interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
 </li>
 <li>
 Willingness to travel as required.
 
 </li>
 </ul>
</div>

High-End Business Manager – Watches & Fine Jewelry Middle-East

Burhan Technology Computer Co. W.L.L.

Experience5+ years in Jewelry / Fashion / Lifestyle eCommerceRole OverviewThe Online Jewelry Category Manager will own the entire online jewelry category lifecycle &mdash; from product buying and pricing to inventory management, online sales growth, and digital marketing execution. This role requires strong commercial thinking, data analysis, and coordination with marketing, operations, and suppliers.Key Responsibilities1. Buying &amp; Product Planning<ul><li>Plan and source jewelry collections (gold, silver, diamond, fashion jewelry) based on trends and demand</li><li>Coordinate with suppliers, manufacturers, and internal teams for product selection</li><li>Decide product mix, SKUs, pricing, margins, and launch timelines</li><li>Monitor competitor pricing and market trends</li></ul>2. Inventory Management<ul><li>Forecast demand and plan inventory levels to avoid overstock or stockouts</li><li>Track slow-moving, fast-moving, and seasonal items</li><li>Coordinate with warehouse and operations for stock availability</li><li>Maintain accurate inventory across website, marketplaces, and ERP</li></ul>3. Online Sales &amp; Merchandising<ul><li>Own category sales targets (revenue, margin, conversion)</li><li>Optimize product listings (titles, descriptions, images, filters)</li><li>Ensure correct pricing, offers, bundles, and discounts</li><li>Improve customer journey, upselling, and cross-selling</li></ul>4. Marketing &amp; Growth<ul><li>Plan and execute category-specific marketing campaigns</li><li>Coordinate with Performance Marketing, Social Media, Influencers, and CRM teams</li><li>Define monthly promotion calendars (festive, seasonal, flash sales)</li><li>Work on retention strategies (repeat purchase, loyalty, email &amp; WhatsApp campaigns)</li></ul>5. Data Analysis &amp; Reporting<ul><li>Track KPIs:</li><li>Revenue, Margin, AOV, Conversion Rate</li><li>Inventory Turnover</li><li>ROAS &amp; Marketing Spend</li><li>Analyze best-selling and underperforming products</li><li>Share weekly and monthly performance reports with management</li></ul>6. Cross-Team Coordination<ul><li>Work closely with:</li><li>Marketing team</li><li>Creative team (banners, creatives, product visuals)</li><li>Operations &amp; logistics</li><li>Customer support</li><li>Ensure smooth product launches and promotions</li></ul>Required Skills &amp; QualificationsMust-Have<ul><li>Strong experience in online jewelry or fashion eCommerce</li><li>Knowledge of jewelry pricing, margins, purity, and certifications</li><li>Hands-on experience with:</li><li>Shopify / Magento / Marketplaces</li><li>Google Analytics / Sales dashboards</li><li>Strong analytical and Excel/Sheets skills</li></ul>Good-to-Have<ul><li>Experience with performance marketing or category P&amp;L ownership</li><li>Knowledge of ERP systems (Odoo preferred)</li><li>Understanding of influencer &amp; social commerce</li></ul>Key KPIs<ul><li>Category Revenue Growth</li><li>Gross Margin %</li><li>Inventory Turnover Ratio</li><li>Conversion Rate</li><li>Marketing ROI</li><li>Repeat Purchase Rate</li></ul>Job Type: Full-timePay: ₹40,000.00 - ₹60,000.00 per month

Online Jewelry Category Handler

Fathy Ibrahim - فتحي إبراهيم

<div>
 
 
 We&rsquo;re Hiring &ndash; Jewelry Designer
 
 
 
 
 Location: 6th of October City &ndash; Full-time, On-site
 
 
 
 
 Fathy Ibrahim Group &ndash; Silver, Gold &amp; Luxury Jewelry
 
 
 
 
 
 
 Are you passionate about jewelry design and turning creative visions into reality?
 
 
 Join our team and help shape the next collection of timeless elegance.
 
 
 
 
 
 
 About the Role:
 
 
 
 A
 
 Jewelry Designer
 
 specializing in hand-drawn sketches, concept development, and transforming creative ideas into refined design visuals.
 
 
 You&rsquo;ll be responsible for crafting original designs, illustrating detailed sketches, and collaborating with CAD and production teams to bring each piece to life.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop creative jewelry concepts and collections.
 </li>
 <li>
 Produce detailed hand-drawn sketches and design layouts.
 </li>
 <li>
 Collaborate with CAD designers and production to ensure precision in final output.
 </li>
 <li>
 Research market trends and support new product ideas.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Fine Arts, Jewelry Design, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in jewelry design (hand sketching required).
 </li>
 <li>
 Strong artistic skills and attention to detail.
 </li>
 <li>
 Passion for craftsmanship and luxury aesthetics.
 </li>
 </ul>
 
 Be part of Egypt&rsquo;s leading name in fine jewelry creation.
 
 
 
 
 
 Send your portfolio &amp; CV to:
 
 
 
 hr@fathyibrahim.com
 
 
 
 
 
 
 and mention
 
 &ldquo;Jewelry Designer&rdquo;
 
 in the subject line.
 
</div>

Jewelry Designer

Brilliant Earth

<div>Jewelry Consultant (Part Time) - Washington, D.C.
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom location.
The targeted budget for this position is $23/hour. This compensation budget range may be adjusted at any time at the discretion of the company. 
 
What you&rsquo;ll do:<ul><li>
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.</li><li>
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product</li><li>
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.</li><li>
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.</li><li>
Call customers to confirm showroom appointments and answer any pre-appointment questions.</li><li>
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.</li><li>
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.</li><li>
Open and/or close the showroom and waiting area. &middot; Use our ERP system to manage your tasks and communicate cross-functionally.</li><li>
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.</li></ul>
What You Have:<ul><li>
A passion for the customer. You don&rsquo;t just like to help &ndash; you go above and beyond to provide the best possible experience to each customer that comes through the door.</li><li>
A drive to exceed goals. You love a good challenge! You&rsquo;re a self-proclaimed &ldquo;over-achiever&rdquo; on a mission to exceed your sales targets.</li><li>
It&rsquo;s all in the details. When it comes to our customer&rsquo;s biggest moments, you know it&rsquo;s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.</li><li>
Communication is Key. You have a way with words. Whether you&rsquo;re interacting with a customer or teammate in person, via email, or by chat, you&rsquo;re clear and concise.</li><li>
Master of Collaboration. You&rsquo;re a team player. You believe that in order to transform the jewelry industry, we all have to work together!</li></ul>
What We Offer
At Brilliant Earth, we&rsquo;re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:<ul><li>
Career Growth. We want to see you sparkle! Through regular 1-1&rsquo;s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!</li><li>
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. Learn more about our impact and team diversity Here!</li><li>
Employee Discounts. As an employee at Brilliant Earth, you&rsquo;ll receive a generous discount on our jewelry.</li><li>
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.</li><li>
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!</li><li>
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.</li><li>
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.</li><li>
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.</li><li>
Pre-Tax Commuter Benefits.</li></ul>
How to Apply &amp; What to Expect:
Everyone at Brilliant Earth has a voice &ndash; we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You&rsquo;ll receive an email when we&rsquo;ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other &ndash; our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
hpAY9k43d0</div>

Jewelry Consultant (Part Time)

<div>Jewelry Consultant (Part Time) - Dallas, TX
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. 
 
What you&rsquo;ll do:<ul><li>
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.</li><li>
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product</li><li>
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.</li><li>
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.</li><li>
Call customers to confirm showroom appointments and answer any pre-appointment questions.</li><li>
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.</li><li>
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.</li><li>
Open and/or close the showroom and waiting area. &middot; Use our ERP system to manage your tasks and communicate cross-functionally.</li><li>
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.</li></ul>
What You Have:<ul><li>
A passion for the customer. You don&rsquo;t just like to help &ndash; you go above and beyond to provide the best possible experience to each customer that comes through the door.</li><li>
A drive to exceed goals. You love a good challenge! You&rsquo;re a self-proclaimed &ldquo;over-achiever&rdquo; on a mission to exceed your sales targets.</li><li>
It&rsquo;s all in the details. When it comes to our customer&rsquo;s biggest moments, you know it&rsquo;s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.</li><li>
Communication is Key. You have a way with words. Whether you&rsquo;re interacting with a customer or teammate in person, via email, or by chat, you&rsquo;re clear and concise.</li><li>
Master of Collaboration. You&rsquo;re a team player. You believe that in order to transform the jewelry industry, we all have to work together!</li></ul>
What We Offer
At Brilliant Earth, we&rsquo;re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:<ul><li>
Career Growth. We want to see you sparkle! Through regular 1-1&rsquo;s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!</li><li>
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. Learn more about our impact and team diversity Here!</li><li>
Employee Discounts. As an employee at Brilliant Earth, you&rsquo;ll receive a generous discount on our jewelry.</li><li>
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.</li><li>
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!</li><li>
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.</li><li>
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.</li><li>
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.</li><li>
Pre-Tax Commuter Benefits.</li></ul>
How to Apply &amp; What to Expect: 
Everyone at Brilliant Earth has a voice &ndash; we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You&rsquo;ll receive an email when we&rsquo;ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other &ndash; our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
XDNQV1ZRfk</div>

Prem Kumar Jewellers

Experience in retail jewellery or retail purchase is required.Experience Required : If person belongs from Retail Jewelry (5-10 Years) or for Retail Purchase Management (3-4 years)<ul><li>Study and understand company sales data, customer buying patterns, and market demand.</li><li>Analyze which products, categories, and price ranges customers are purchasing.</li><li>Use customer insights to support informed purchasing decisions.</li><li>Gain complete knowledge of existing stock, line items, and total SKUs.</li><li>Understand SKU-wise price ranges and identify high-value and fast-moving SKUs.</li><li>Prepare detailed SKU-wise planning sheets defining:</li><li>Number of pieces to be maintained per SKU.</li><li>Line-item-wise quantity requirements</li><li>Analyze monthly sales data to understand:</li><li>Quantity sold in each price range</li><li>Demand trends for high-value and mid-value jewelry</li><li>Ensure adequate stock availability based on monthly sales movement in each price bracket.</li><li>Plan purchases based on approved SKU sheets and inventory requirements.</li><li>Coordinate with management for purchase approvals as per budget and stock norms.</li><li>Ensure timely replenishment of fast-moving and high-demand SKUs.</li><li>Maintain accurate purchase planning sheets and stock reports.</li><li>Coordinate with sales, inventory, and management teams to align purchases with business goals.</li><li>Support management with data-driven insights for improving stock rotation and sales performance.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical and data interpretation skills.</li><li>Knowledge of inventory planning and stock optimization</li><li>Attention to detail and structured planning ability</li><li>Good coordination and communication skills</li></ul>Please contact on 9056233866 or email us at hr@premkumarjewellers.comJob Type: Full-timePay: From ₹30,000.00 per monthWork Location: In person

Purchasing Manager/Jewelry Experienced Person

<div>Jewelry Consultant - Philadelphia, PA
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Philadelphia, PA showroom location.
What you&rsquo;ll do:<ul><li>
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.</li><li>
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product</li><li>
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.</li><li>
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.</li><li>
Call customers to confirm showroom appointments and answer any pre-appointment questions.</li><li>
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.</li><li>
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.</li><li>
Open and/or close the showroom and waiting area.</li><li>
Use our ERP system to manage your tasks and communicate cross-functionally.</li><li>
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.</li></ul>
What You Have:<ul><li>
A passion for the customer. You don&rsquo;t just like to help &ndash; you go above and beyond to provide the best possible experience to each customer that comes through the door.</li><li>
A drive to exceed goals. You love a good challenge! You&rsquo;re a self-proclaimed &ldquo;over-achiever&rdquo; on a mission to exceed your sales targets.</li><li>
It&rsquo;s all in the details. When it comes to our customer&rsquo;s biggest moments, you know it&rsquo;s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.</li><li>
Communication is Key. You have a way with words. Whether you&rsquo;re interacting with a customer or teammate in person, via email, or by chat, you&rsquo;re clear and concise.</li><li>
Master of Collaboration. You&rsquo;re a team player. You believe that in order to transform the jewelry industry, we all have to work together!</li></ul>
What We Offer
At Brilliant Earth, we&rsquo;re passionate about the employee experience. That&rsquo;s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:<ul><li>
Career Growth. We want to see you sparkle! Through regular 1-1&rsquo;s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!</li><li>
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.</li><li>
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. Learn more about our impact and team diversity Here!</li><li>
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!</li><li>
Continued Education. Company-sponsored learning in leadership, professional skills, diversity &amp; inclusion, and access to tuition reimbursement for role-specific trainings.</li><li>
Employee Discounts. As an employee at Brilliant Earth, you&rsquo;ll receive a generous discount on our jewelry.</li><li>
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.</li><li>
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!</li><li>
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.</li><li>
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!</li><li>
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.</li><li>
Paid Time Off. We know it&rsquo;s important to recharge and relax - you&rsquo;ll accrue 3 weeks of PTO in your first year.</li><li>
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.</li><li>
Disability and Life insurance. 100% employer-paid.</li><li>
Pre-Tax Commuter Benefits.</li></ul>
How to Apply &amp; What to Expect: 
 
Everyone at Brilliant Earth has a voice &ndash; we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You&rsquo;ll receive an email when we&rsquo;ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other &ndash; our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
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