jewelry store manager

Seddiqi Holding

<div>
 
 Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi &amp; Sons &ndash; the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are exclusive retailer for leading luxury brands such as Patek Philippe, Graff, Chopard, Richard Mille, Hublot, Dior, Audemars Piguet, Ulysse Nardin and Tag Heuer. Store built a reputation as the definitive destination for luxury watches and jewelry in Abu Dhabi.
 
 
 
 
 
 
 Position
 
 - Boutique Manager, Luxury Jewelry
 
 
 
 Location
 
 - Abu Dhabi
 
 
 
 
 
 
 What would you do in the role?
 
 
 
 
 
 
 Boutique Performance and Operation:
 
 <ul>
 <li>
 Leading the team to reach the qualitative and quantitative targets.
 </li>
 <li>
 Providing monthly and annual reports to management (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount&hellip;)
 </li>
 <li>
 Run analytical report for the boutique.
 </li>
 <li>
 Overlook daily operations like administration, inventory management, VM, and replenishment.
 </li>
 </ul>
 
 
 
 
 Team Leadership and Development:
 
 <ul>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions.
 </li>
 <li>
 Act as a coach for the team members and promote a growth mindset by leveraging the Group&rsquo;s available learning tools.
 </li>
 <li>
 Monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Identify, recruit, develop and retain strong talents.
 </li>
 </ul>
 
 
 
 
 Customer Service &amp; Product Management:
 
 <ul>
 <li>
 Ensure staff is trained with products and demonstrating to customers at all times.
 </li>
 <li>
 Resolve customer complaints in a timely and effective manager.
 </li>
 <li>
 Must be updated about the promotional initiatives and shopping events.
 </li>
 <li>
 Work with area manager to improve product performance.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need To Succeed
 
 
 <ul>
 <li>
 Experience in a leadership role within high end luxury jewelry brands.
 </li>
 <li>
 Experience in leading a sizeable team.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Arabic language is mandatory.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 As the UAE&rsquo;s largest retailer of luxury watches and jewelry, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
 
 
 
 
 
 The key to our success is the team that works here &ndash; and we reward and celebrate success.
 
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
 
 
 
 
 
 
 NOTE - Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
 
 
</div>

Boutique Manager - Abu Dhabi

INCON GEMS INC

We are looking for an Operations Manager based in Mumbai to oversee daily operations between our New York headquarters and our manufacturing facility in Bombay. The ideal candidate will have a solid understanding of the jewelry production process, strong organizational and communication skills, and proficiency in Excel. This role involves managing a small local team, coordinating with vendors and production staff, and ensuring smooth execution of all orders and timelines.Key Responsibilities<ul><li>Serve as the primary liaison between the New York office and the Bombay factory.</li><li>Oversee and track jewelry production, casting, assembly, and QC stages to ensure on-time delivery.</li><li>Manage and support a team of 2&ndash;3 people across operations and logistics.</li><li>Maintain detailed reports and trackers using Microsoft Excel / Google Sheets.</li><li>Coordinate daily with the production unit for work status, timelines, and issue resolution.</li><li>Communicate updates, progress reports, and challenges clearly to the New York office.</li><li>Assist in vendor coordination, material procurement, and shipment scheduling.</li><li>Occasionally visit the factory to oversee operations, troubleshoot issues, and maintain workflow efficiency.</li><li>Implement and optimize internal processes to improve productivity and quality control.</li></ul>Requirements<ul><li>2&ndash;5 years of experience in operations, production, or supply chain management (jewelry industry preferred).</li><li>Basic jewelry knowledge (understanding of casting, assembly, polishing, or stone setting).</li><li>Strong Excel skills</li><li>Excellent communication skills &mdash; comfortable working across time zones and teams.</li><li>Highly organized, detail-oriented, and proactive problem solver.</li><li>Based in or near Mumbai, with flexibility for occasional travel to the factory.</li></ul>Job Types: Full-time, PermanentBase Pay: &#8377;50,000.00 - &#8377;100,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Hybrid remote in Mumbai, Maharashtra

Operations Manager – Jewelry

Prem Kumar Jewellers

We are seeking a highly skilled and experienced Diamond Purchasing Manager to oversee the sourcing, evaluation, and procurement of diamonds. The ideal candidate will have strong market knowledge, negotiation skills, and an eye for quality to ensure the purchase of certified and ethically sourced diamonds at the most competitive rates.Key Responsibilities:<ul><li>Identify and build strong relationships with domestic and international diamond suppliers.</li><li>Negotiate best prices, payment terms, and delivery schedules with vendors.</li><li>Evaluate diamond quality (4Cs: Cut, Clarity, Color, Carat) before purchase.</li><li>Verify certifications (GIA, IGI, HRD, etc.) and ensure compliance with company quality standards.</li><li>Maintain updated knowledge of diamond market trends, prices, and supply chain developments.</li><li>Manage purchase orders, vendor records, and stock replenishment plans.</li><li>Coordinate closely with the assortment, production, and design departments.</li><li>Ensure timely procurement to support smooth production and sales operations.</li><li>Review supplier performance and maintain transparency in transactions.</li><li>Prepare purchase reports and submit periodic updates to management.</li></ul>Key Skills &amp; Competencies:<ul><li>Deep understanding of diamond grading and certification standards.</li><li>Strong negotiation and analytical skills.</li><li>Excellent vendor management and communication abilities.</li><li>Attention to detail and accuracy in evaluation and documentation.</li><li>Proficiency in MS Excel, ERP, or jewelry inventory software.</li><li>Ethical, reliable, and process-oriented professional approach.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Commerce, Gemology, or a related field.</li><li>Diploma or certification in Diamond Grading or Gemology preferred.</li><li>5&ndash;10 years of experience in diamond procurement or related field (retail jewelry or manufacturing).</li><li>Familiarity with both loose and certified diamonds markets.</li></ul>Interested candidates can contact us on 9056233866 or send their resume at hr@premkumarjewellers.comJob Type: Full-timePay: From &#8377;30,000.00 per monthWork Location: In person

Diamond Purchasing Manager

CHANEL

<div>
 
 Reports to: Watches &amp; Fine Jewelry Director
 
 
 
 
 Department: WFJ Middle-East
 
 
 
 The High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches &amp; Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand&rsquo;s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
 </li>
 <li>
 Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand&rsquo;s presence among VIC clients.
 </li>
 <li>
 Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
 </li>
 <li>
 Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand&rsquo;s high-end collections.
 </li>
 <li>
 Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Synergy
 
 
 
 
 <ul>
 <li>
 Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
 </li>
 <li>
 Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
 </li>
 <li>
 Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
 
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Collaborate closely with retail teams&rsquo; management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
 </li>
 <li>
 Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
 
 
 
 </li>
 </ul>
 
 Product &amp; Inventory Management
 
 
 
 
 <ul>
 <li>
 Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
 </li>
 <li>
 Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
 </li>
 <li>
 Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
 </li>
 <li>
 Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Driving the growth of the High-End Watches &amp; Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.
 </li>
 <li>
 Developing strategic commercial initiatives and seeing them translate into tangible business results.
 </li>
 <li>
 Building strong, lasting relationships and acting as a trusted ambassador of the brand.
 </li>
 <li>
 Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.
 </li>
 <li>
 Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.
 </li>
 <li>
 Bringing creativity and innovation to client activations, private events, and bespoke experiences.
 </li>
 <li>
 Thriving in a dynamic luxury environment where entrepreneurship and agility are key.
 
 
 
 </li>
 </ul>
 
 You Will Bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Luxury Management, or related field.
 </li>
 <li>
 Minimum 5 to 7 years&rsquo; experience in luxury retail, with a focus on high-end watches and/or jewelry.
 </li>
 <li>
 Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
 </li>
 <li>
 Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
 </li>
 <li>
 Strong expertise on Jewelry and Watches.
 </li>
 <li>
 Exceptional interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
 </li>
 <li>
 Willingness to travel as required.
 
 </li>
 </ul>
</div>

High-End Business Manager – Watches & Fine Jewelry Middle-East

Enterprise IT Solutions

We are hiring for Purchase Executive related to jewelry Industry/. Minimum 3 Years of Experience.Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In person

Purchase Executive (Jewelry Industry)

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172101
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales &amp; Profitability
 
 
 <ul>
 <li>
 Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
 </li>
 <li>
 Analyze strengths and weaknesses per store using financial Profit &amp; Loss reports and provide corrective action plans.
 </li>
 <li>
 Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
 </li>
 <li>
 Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
 </li>
 <li>
 Identify internal and external commercial opportunities within each showroom.
 </li>
 <li>
 Guide showroom managers on effective staff deployment on shop floors.
 </li>
 <li>
 Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
 </li>
 <li>
 Provide support with accurate replenishment plans and monitor stock allocator executions.
 </li>
 <li>
 Drive brand performance on a monthly basis in each location.
 </li>
 <li>
 Propose incentive schemes for frontline teams to motivate and boost sales.
 
 
 </li>
 </ul>
 Retail &amp; Operational Standards
 
 
 <ul>
 <li>
 Inculcate a culture of customer centricity within frontline and reporting teams.
 </li>
 <li>
 Ensure all stores exceed service levels expected by customers and enhance shopping experience.
 </li>
 <li>
 Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
 </li>
 <li>
 Manage customer escalations ensuring customer satisfaction.
 </li>
 <li>
 Ensure adherence to brand visual merchandising standards across showrooms.
 </li>
 <li>
 Manage store operations, backend retail administration, and SOPs for operational efficiency.
 </li>
 <li>
 Ensure data capture and e-receipts targets are met at retail level.
 </li>
 <li>
 Ensure health and safety regulations are followed by showroom managers.
 </li>
 <li>
 Monitor housekeeping standards to maintain professional store image.
 </li>
 <li>
 Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
 </li>
 <li>
 Coordinate with FM corporate teams for repair and maintenance works.
 </li>
 <li>
 Plan and schedule regular R&amp;M jobs for store visits to complete pending repairs.
 </li>
 <li>
 Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
 </li>
 <li>
 Ensure strict adherence to SOPs for audit reports.
 </li>
 <li>
 Conduct quarterly retail operations checks.
 
 
 </li>
 </ul>
 People &amp; Performance Management
 
 
 <ul>
 <li>
 Develop retail skills within the team by direction, coaching, and support to achieve targets.
 </li>
 <li>
 Motivate and inspire collaborative, high-performing teams.
 </li>
 <li>
 Optimize MPC planning for sales and operational efficiency within the budget.
 </li>
 <li>
 Collaborate with HRBP for selection and recruitment of diverse talent.
 </li>
 <li>
 Identify training needs and plan annual training calendar in coordination with L&amp;D, HRBP, and BMs.
 </li>
 <li>
 Ensure selling, customer service, and brand trainings are conducted regularly.
 </li>
 <li>
 Manage frontline team performance with mentoring and coaching for commercial understanding.
 </li>
 <li>
 Ensure showroom managers understand their performance and accountabilities.
 </li>
 <li>
 Conduct regular meetings and coaching to enhance team performance.
 </li>
 <li>
 Share and seek feedback from teams for growth plans and management expectations.
 </li>
 <li>
 Plan team activities to boost motivation and teamwork.
 </li>
 <li>
 Formulate a succession plan with management for talent pipeline.
 </li>
 <li>
 Conduct regular performance management of store teams.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Provide management with market insight on competition, sales, footprint, and expansions.
 </li>
 <li>
 Liaise with brand managers for implementation of brand strategies at showrooms.
 </li>
 <li>
 Ensure relevant management information is communicated to regional showroom managers.
 </li>
 <li>
 Conduct operational meetings and showroom visits monthly.
 </li>
 <li>
 Ensure showroom managers conduct regular communication meetings with their teams.
 </li>
 <li>
 Coordinate with marketing, finance, logistics, store development, and services for effective operations.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory Control
 
 
 <ul>
 <li>
 Monitor and control store inventory ensuring regular brand inventories.
 </li>
 <li>
 Maximize stock replenishments through proactive showroom and brand manager relationships.
 </li>
 <li>
 Display and highlight slow-moving stocks and manage stock security SOPs.
 </li>
 <li>
 Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
 
 
 </li>
 </ul>
 Visual Merchandising
 
 
 <ul>
 <li>
 Oversee and ensure implementation of brand visual merchandising standards.
 </li>
 <li>
 Implement visual graphics and key merchandise highlights for incremental sales.
 </li>
 <li>
 Monitor seasonal VM plans with budget control.
 
 
 </li>
 </ul>
 Store Space Optimization
 
 
 <ul>
 <li>
 Agree on brand mix and space allocation within showrooms to maximize ROI.
 </li>
 <li>
 Plan space optimization using brand contribution and retail density reports.
 </li>
 <li>
 Review store layouts to maximize sales.
 </li>
 <li>
 Provide guidance and support during setup and merchandising of new showrooms.
 
 
 </li>
 </ul>
 Retail Store Promotions
 
 
 <ul>
 <li>
 Plan retail marketing calendar and seasonal promotions with marketing team.
 </li>
 <li>
 Manage annual sale events with marketing and BM teams.
 </li>
 <li>
 Ensure promotions and campaigns are implemented across all locations.
 </li>
 <li>
 Ensure store teams understand promotion mechanics.
 </li>
 <li>
 Secure ED permits for promotional rollout.
 </li>
 <li>
 Partner with banks, government bodies, and companies for promotions.
 
 
 </li>
 </ul>
 Retail Store Opening, New Projects and Closures
 
 
 <ul>
 <li>
 Prepare IAN documents for Capex approval and ensure timely completion of store projects.
 </li>
 <li>
 Liaise with related teams for store openings and closures.
 </li>
 <li>
 Monitor project expenses to stay within Capex budget.
 
 
 </li>
 </ul>
 Additional Projects
 
 
 <ul>
 <li>
 Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Leadership and team management skills with ability to inspire performance.
 </li>
 <li>
 Strategic planning and execution capabilities in retail operations.
 </li>
 <li>
 Strong communication and interpersonal skills for effective stakeholder management.
 </li>
 <li>
 Proficiency in data analysis and use of KPIs for driving sales and performance.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 <li>
 Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
 </li>
 <li>
 Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
 </li>
 <li>
 Strong analytical and strategic planning skills with proficiency in financial performance management.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. 
 
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. 
 
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
Our Store Manager is responsible for driving the store business. They work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and store processes.<h5 class="jobSectionHeader">
Key Responsibilities</h5>
Drive the Business<ul>
<li>
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members</li>
<li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li>
<li>Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li>
<li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.</li>
<li>Think hybrid by leveraging all type of point of sales online and offline.</li>
</ul>
Team Leadership and Development<ul>
<li>
Provide a clear vision to the team about the business and store&rsquo;s vision and key directions</li>
<li>Identify, recruit, develop and retain strong talents</li>
<li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li>
<li>Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.</li>
<li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li>
</ul>
Customer Experience<ul>
<li>
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).</li>
<li>Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.</li>
<li>Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them</li>
</ul>
Operational Excellence<ul>
<li>
Ensure all sales and operational policies and procedures (SOP&rsquo;s) are followed and maintained in the store.</li>
<li>Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.</li>
<li>Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.</li>
<li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.</li>
<li>Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours</li>
<li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>5 Years of experience as store manager in a luxury Brand.</li>
<li>Fluent English language.</li>
<li>Strong leadership skills</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Store Manager - Arabian Luxury Gifts (Jeddah)

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