jira administrator

n2psystems

<p>Jira admin is responsible for configuring and maintaining the Jira software to meet organizational needs, which includes managing users, projects, and workflows, and ensuring the system is secure and performing efficiently. Key duties include customizing projects, managing permissions, troubleshooting issues, installing add-ons, and providing training and support to users. Key responsibilities</p><ul><li><b>User and project management:</b> Manage user accounts, create and assign project roles, and set permissions for projects and Confluence spaces.</li><li><b>Workflow and customization:</b> Create, edit, and maintain custom workflows, issue types, fields, and schemes to optimize processes.</li><li><b>System administration:</b> Perform system upgrades, monitor performance, and ensure the overall health and security of the Jira environment.</li><li><b>Integrations and add-ons:</b> Install and manage add-ons and integrations with other tools to enhance functionality.</li><li><b>Support and training:</b> Serve as the main point of contact for Jira issues, troubleshoot problems, and conduct training sessions for end-users.</li><li><b>Reporting and analysis:</b> Create and manage dashboards and filters to provide users with insights into project progress and performance.</li></ul><p>Essential skills and qualifications</p><ul><li>Proven experience as a Jira administrator.</li><li>Expertise in Jira administration, including workflows, permissions, and schemes.</li><li>Proficiency with JQL (Jira Query Language) for advanced searching.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and collaboration skills to work with different teams.</li><li>Familiarity with ITIL, agile, or other project management methodologies is often beneficial.</li><li>A degree in computer science, information systems, or a related field may be required.</li><li>Everything You Need to Know about Being a Jira AdministratorMay 7, 2024 &mdash; Jira Admin is a person who is in charge of configuring workflows, managing user permissions, and maintaining overall sy...Atlassian Community</li></ul><p>Job Type: Contract<br/>Contract length: 3 months</p>

Jira Administrator

NavitsPartners

<div><h3 class="jobSectionHeader"><b>Job Title:</b><b> DevOps Engineer (Jira Platform Engineer)</b></h3>
<p><b>
Location:</b> Washington, DC<br>
<b>Duration:</b> 12 Months<br>
<b>Work Authorization:</b> U.S. Citizen</p>
<h3 class="jobSectionHeader"><b>
Position Overview</b></h3>
<p>
We are seeking a highly skilled <b>DevOps Engineer (Jira Platform Engineer)</b> to serve as the technical owner and administrator of our <b>Jira SaaS platform in a government cloud environment</b>. The successful candidate will be responsible for configuring, integrating, and optimizing Jira to support enterprise Agile delivery, project management, and DevSecOps workflows.</p>
<p>
This role will also play a key part in the <b>migration from on-premise Azure DevOps and GitLab environments to Jira SaaS</b>, ensuring smooth transitions and alignment with organizational standards and security protocols.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<h4 class="jobSectionHeader"><b>Jira Administration &amp; Engineering</b></h4>
<ul>
<li><p>Administer, configure, and optimize <b>Jira SaaS</b> for enterprise Agile delivery and project management.</p>
</li>
<li><p>Design and maintain <b>custom workflows, fields, issue types, screens, and automation rules</b> in line with Agile frameworks.</p>
</li>
<li><p>Manage <b>user permissions, roles, and security schemes</b> to ensure compliance and governance.</p>
</li>
<li><p>Monitor Jira <b>license usage, user growth, and performance metrics</b> to optimize system efficiency.</p>
</li>
<li><p>Collaborate with procurement and finance teams to manage renewals, budget allocations, and license optimization.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>System Integration &amp; Development</b></h4>
<ul>
<li><p>Design and implement <b>integrations</b> between Jira and other enterprise systems such as <b>GitLab</b>, <b>ServiceNow</b>, and <b>Okta</b>, using REST APIs, webhooks, and automation scripts.</p>
</li>
<li><p>Develop scripts and automation pipelines (Python, PowerShell, or JavaScript) for seamless data synchronization and reporting.</p>
</li>
<li><p>Ensure integration performance, scalability, and compliance with enterprise <b>security standards</b>.</p>
</li>
<li><p>Troubleshoot and maintain integration reliability, documenting solutions and best practices.</p>
</li>
</ul><h4 class="jobSectionHeader"><b>Agile Enablement</b></h4>
<ul>
<li><p>Partner with the <b>Agile Transformation Office</b> to translate Agile practices into Jira workflows and templates.</p>
</li>
<li><p>Provide <b>training and mentorship</b> to Scrum Masters, Product Owners, and development teams on Jira best practices.</p>
</li>
<li><p>Support Agile reporting, metrics, and analytics (e.g., velocity, burndown charts, cycle time).</p>
</li>
<li><p>Facilitate the <b>transition from Azure DevOps Boards and GitLab</b> to Jira SaaS for government.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul>
<li><p>Bachelor&rsquo;s degree in <b>Computer Science, Information Systems</b>, or related field (or equivalent experience).</p>
</li>
<li><p><b>3+ years</b> of hands-on experience administering and engineering <b>Jira (Self-hosted or SaaS)</b>.</p>
</li>
<li><p>Proven experience in developing <b>custom integrations</b> between enterprise tools (especially <b>GitLab</b> and <b>ServiceNow</b>).</p>
</li>
<li><p>Proficiency in <b>REST API integration</b> and scripting languages such as <b>Python, PowerShell, or JavaScript</b>.</p>
</li>
<li><p>Strong understanding of <b>Agile (Scrum, Kanban, SAFe)</b> and <b>DevSecOps</b> principles.</p>
</li>
<li><p>Experience managing <b>enterprise tool migrations</b> (e.g., from Azure DevOps or similar platforms to Jira).</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul>
<li><p>Familiarity with the <b>Atlassian ecosystem</b> (Confluence, Bitbucket, and Marketplace Apps).</p>
</li>
<li><p>Experience working in a <b>DevSecOps</b> or <b>Platform Engineering</b> environment.</p>
</li>
<li><p>Knowledge of <b>information security and compliance frameworks</b> (FISMA, SOX, FedRAMP, etc.).</p>
</li>
<li><p>Prior <b>federal government experience</b>.</p>
</li>
<li><p><b>Atlassian Certified Professional (ACP-620, ACP-120, or equivalent)</b> certification preferred.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Expected Deliverables</b></h3>
<ul>
<li><p>Administration, configuration, and integration of <b>Jira SaaS (Government Cloud)</b> within the enterprise ecosystem.</p>
</li>
<li><p>Support the <b>consolidation and migration</b> from <b>Azure DevOps and GitLab (on-prem)</b> to Jira SaaS.</p>
</li>
<li><p>Develop <b>secure, automated, and scalable integrations</b> between Jira and enterprise systems (e.g., ServiceNow, GitLab).</p>
</li>
<li><p>Ensure <b>end-to-end visibility and traceability</b> across planning, development, and operations.</p></li></ul></div>

DevOps Engineer - DE 25-32696

The Evolvers Group

<p></p><div><h3 class="jobSectionHeader"><b>Jobs Description</b></h3><p>
The DevOps Engineer (Jira Platform Engineer) will serve as the technical owner of our Jira SaaS in the government cloud and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem. This position plays a pivotal role in consolidating our collaborative planning tools&mdash;transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira&mdash;while enabling and scaling Agile practices across the organization. The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, DevSecOps workflows, and enterprise system integration.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div><ul><li>
Jira Administration &amp; Engineering
</li><li>Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
</li><li>Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
</li><li>Manage user permissions, group roles, and security schemes to ensure governance and compliance.
</li><li>Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
</li><li>Collaborate with procurement teams to support renewal, optimization, and budget decisions.
</li><li>System Integration &amp; Development
</li><li>Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control &amp; CI/CD), and ServiceNow (ITSM), using Okta,REST APIs, webhooks, middleware, and scripting.
</li><li>Automate data synchronization across platforms to support traceability from planning to release.
</li><li>Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
</li><li>Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
</li><li>Develop and maintain technical documentation, standards, and best practices.
</li><li>Agile Enablement
</li><li>Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns.
</li><li>Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
</li><li>Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
</li><li>Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS</li></ul></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
</li><li>Hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
</li><li>Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow.
</li><li>Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
</li><li>Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
</li><li>Experience in enterprise migrations from Azure DevOps or similar tools to Jira.
</li><li>Familiarity with Atlassian ecosystem (Confluence, Bitbucket) and marketplace apps.
</li><li>Experience working in a DevSecOps or Platform Engineering environment.
</li><li>Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred.
</li><li>Federal government experience is preferred.
</li><li>Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.</li></ul></div></div>

Devops Engineer

Creative Information Technology India

<div></div><div><div><div><div><div><div><div><b>About us<br>
</b></div></div><div><div>Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.<br>
</div><div></div><div>Join us in driving growth and seizing new business opportunities.<br>
</div></div></div><br>
<div><div><div><b>Project description:<br>
</b></div></div><div><div>Deploy and integrate Jira SaaS in Atlassian Gov Cloud (AGC) with other systems in use at the Board<br>
</div><div></div><div>The DevOps Engineer (specifically Jira Platform Engineer) will serve as the technical owner of our Jira SaaS in government cloud, and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem. This position plays a pivotal role in consolidating our collaborative planning tools&mdash;transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira&mdash;while enabling and scaling Agile practices across the organization. The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, DevSecOps workflows, and enterprise system integration.<br>
</div></div></div><br>
<div><div><div><b>Role and Responsibilities<br>
</b></div></div><div></div><div><div>Jira Administration &amp; Engineering:
</div><ul><li>Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
</li><li>Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
</li><li>Manage user permissions, group roles, and security schemes to ensure governance and compliance.
</li><li>Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
</li><li>Collaborate with procurement teams to support renewal, optimization, and budget decisions.
</li></ul><div>System Integration &amp; Development:
</div><ul><li>Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control &amp; CI/CD), and ServiceNow (ITSM), using Okta,REST APIs, webhooks, middleware, and scripting.
</li><li>Automate data synchronization across platforms to support traceability from planning to release.
</li><li>Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
</li><li>Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards. Develop and maintain technical documentation, standards, and best practices. Agile Enablement
</li><li>Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns. Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization. Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
</li><li>Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS. Knowledge/Skill Requirements
</li><li>Bachelor&rsquo;s degree in computer science, Information Systems, or a related field (or equivalent experience). 3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
</li><li>Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow. Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
</li><li>Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
</li>Experience in enterprise migrations from Azure DevOps or similar tools to Jira.<br>
<li>
</li></ul></div></div><br>
<div><div><div><b>Preferred Qualification<br>
</b></div></div><div><div>The Contractor shall deliver, but not limited to, the following:
</div><ul><li>Administering, configuring, and integrating the Jira SaaS for government cloud within our enterprise technology ecosystem. Consolidating our collaborative planning tools&mdash;transitioning from Azure DevOps (on prem) and GitLab (on-prem) to Jira SaaS for government.
</li><li>Building robust, automated, and secure integrations between Jira SaaS for government and core enterprise systems (e.g. ServiceNow, GitLab), enabling end-to-end visibility across planning, development and operations Preferred
</li><li>Familiarity with Atlassian ecosystem (Confluence, Bitbucket) and marketplace apps.
</li><li>Experience working in a DevSecOps or Platform Engineering environment.</li></ul></div></div></div></div></div></div>

DevOps engineer – New York Ave, Washington DC

Deloitte

<div>
 <strong>
  Atlassian Alliance - Atlassian Solution Engineer
  <br/>
  <br/>
 </strong>
 <strong>
  Connect to your career at Deloitte
  <br/>
  <br/>
 </strong>
 Deloitte, established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 <br/>
 <br/>
 Deloitte innovation hub (DIH) is a strategic initiative/priority established by Deloitte North &amp; South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across Portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
 <br/>
 <br/>
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 <br/>
 <br/>
 <strong>
  Connect to your opportunity
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications Or Knowledge Required
  <br/>
  <br/>
 </strong>
 Our team brings together professionals with experience across technology, business consultancy, programme management, software engineering and Atlassian solutions. There will be significant opportunities for coaching and training across all of these areas. We are looking for individuals with:
 <br/>
 <br/>
 <ul>
  <li>
   3+ years in an Atlassian-related role
  </li>
  <li>
   Experience in setting up and administering one or more Atlassian solutions or products. Training and certification will be available across the wider Atlassian ecosystem, but this should include:
  </li>
  <ul>
   <li>
    Ability to create simple and complex Jira workflows, screen schemes, permission schemes and notification schemes
   </li>
   <li>
    Ability to work with Jira filters, reporting, dashboards, workflows, fields
   </li>
  </ul>
  <li>
   Experience of working in a software delivery, project management or PMO environment
  </li>
  <li>
   Experience of analysing data and creating reports
  </li>
  <li>
   A passion for helping teams build better work practices and tools
  </li>
  <li>
   A growth mind-set &ndash; You will embrace new challenges, hone your skills through experience and have a continual focus on learning to expand your capabilities
  </li>
  <li>
   Problem solving &ndash; You will face new challenges regularly and will have an enthusiastic and persistent approach to finding better solutions for our teams and clients
  </li>
  <li>
   Excellent written and verbal communication skills / ability to communicate and share knowledge with internal and external contacts at all levels
   <br/>
  </li>
 </ul>
 <strong>
  Desirable Experience Or Qualifications
  <br/>
  <br/>
 </strong>
 Our client-facing services encompass a broad range of products, solutions, practices and methodologies. While we do not expect every team member to possess experience in all of these areas, experience in one or more of the following areas is desirable:
 <br/>
 <br/>
 <ul>
  <li>
   Certification and/or Accreditation in Atlassian products
  </li>
  <li>
   Knowledge of agile ways of working or scaled agile (e.g. Scrum, SAFe, etc.)
  </li>
  <li>
   Software engineering or DevOps experience
  </li>
  <li>
   Experience with 3rd party add-ons and plugins for Jira/Confluence for testing/deployment/release management
  </li>
  <li>
   Experience using/extending REST services provided by Atlassian
  </li>
  <li>
   Familiar with Agile methodologies such as Scrum, Kanban, SAFe and Lean
  </li>
  <li>
   Experience with Atlassian Cloud migrations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Connect to your business &ndash; Technology &amp; Transformation
  <br/>
  <br/>
 </strong>
 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
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 <strong>
  Personal Independence
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  <br/>
 </strong>
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
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 <br/>
 <strong>
  Connect with your colleagues
  <br/>
  <br/>
 </strong>
 Location: Cairo, Egypt
 <br/>
 <br/>
 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo; -Dan, Technology &amp; Transformation
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 <br/>
 &ldquo;Everyone always says &ldquo;it&rsquo;s the people,&rdquo; and that&rsquo;s true. Working for a brand you feel proud of feels pretty good too. And you don&rsquo;t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.&rdquo; &ndash; Gillian, Technology &amp; Transformation
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 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 <br/>
 <br/>
 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
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 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
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 <strong>
  Connect to your next step
  <br/>
  <br/>
 </strong>
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
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Deloitte Innovation Hub I Atlassian Alliance - Atlassian Solution Engineer

Tata Consultancy Services (TCS)

<div></div><div><div><div><p>uilding and administering Apache/confluent Kafka messaging platform using open-source tools like Confluent Kafka command line utilities etc.. &middot; Design, build and support highly available Kafka and MongoDB clusters to support middleware platforms &middot; Proactively monitor and fix middleware platform availability, performance issues and optimizing Kafka, MongoDB clusters etc. &middot; Conduct performance and failover testing to measure and improve platform KPIs. &middot; Resolve platform related issues including platform tuning, optimization and recovery. &middot; Perform installation, upgrades, capacity planning, migration across multiple data centers for messaging platforms. &middot; Implement High Availability and Disaster Recovery solution to maximize platform availability during planned or unplanned outages.
</p></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Consultant</div>
</div><div><div><b>Job Id</b></div>
<div>375951</div>
</div><div><div><b>Desired Skills</b></div>
<div>Kafka</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Kafka Admin

<div><p><b>About GAC</b></p><p><b>
Our corporate DNA</b></p><p><b>
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.</b></p><p><b>
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.</b></p><p></p><p><b>
About Job</b></p><p>
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.</p><p>
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.</p><p>
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
<br>
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.</p><p><i>
 </i><b><i>This Position required to work on roster basis</i></b></p><p></p><p><b>
Key Responsibilities</b></p><p>
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.</p><p>
GAC Business Application administration and support.</p><p>
Responsible for GAC Service Desk Support (ServiceNow).</p><p>
Desktop and Applications support.</p><p>
Administer GAC Monitoring systems.</p><p>
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.</p><p>
Monthly Patching of servers and endpoints.</p><p>
Vendor Management (Suppliers/Consultants).</p><p>
IT Service Desk Procedures &amp; Guidelines.</p><p>
Responsible for Inventory Management.</p><p><b><br>
Requirements</b></p><ul><li><p>
Degree in IT or Secondary education with relevant technical qualifications.</p></li><li><p>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</p></li><li><p>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</p></li><li><p>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</p></li><li><p>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</p></li><li><p>
Experience in Microsoft Device management solutions would be an advantage.</p></li><li><p>
Excellent command of the English language.</p></li><li><p>
Strong self-led, work prioritization, and strong analytical skills.</p></li><li><p>
Team-player.</p></li><li><p>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</p></li><li><p>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</p></li></ul></div>

IT Service Desk Administrator

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