junior systems administrator

Bayantech

<div>
 
 About the Role:
 
 
 
 We're looking for a motivated Junior System Administrator to join our team at Bayantech. This is a great opportunity for someone at the early stage of their career who's eager to learn, grow, and gain hands-on experience in managing IT systems and infrastructure.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in installing, configuring, and maintaining servers and systems
 </li>
 <li>
 Monitor system performance and report any issues
 </li>
 <li>
 Provide technical support to employees and troubleshoot basic IT problems
 </li>
 <li>
 Support user account management (creation, access, permissions)
 </li>
 <li>
 Help maintain system security, backups, and updates
 </li>
 <li>
 Document processes and system configurations
 </li>
 <li>
 Collaborate with the IT team on ongoing projects and improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Computer Science, or a related field
 </li>
 <li>
 1&ndash;2 years of experience in IT support or system administration
 </li>
 <li>
 Basic knowledge of Windows and/or Linux operating systems
 </li>
 <li>
 Familiarity with networking fundamentals
 </li>
 <li>
 Good problem-solving skills and willingness to learn
 </li>
 <li>
 Strong communication and teamwork skills
 
 </li>
 </ul>
</div>

Junior System Administrator

RATP Dev

<div><h2 class="jobSectionHeader">Jr Systems &amp; Network Administrator</h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>Less than 2 years of experience (Entry level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>IT Specialist</div></li></ul></div></div>
 <div><div><div><div><h2 class="jobSectionHeader">Mission
</h2><div>JOB PURPOSE:
The Jr Systems &amp; Network Administrator is responsible for administrating the organization&rsquo;s IT infrastructure services to ensure approved service levels are met or exceeded in alignment with contractual obligations. Reporting to the Head of IT Infrastructure, this role serves as a foundational pillar in maintaining system reliability, security, and the seamless delivery of digital services to all internal and external customers.</div></div><div>
<h2 class="jobSectionHeader">Profile
</h2><div>RESPONSIBILITIES/DUTIES
Network &amp; Infrastructure Operations<ul><li> Manage and configure network switches, including the installation, upgrading, and initial setup of hardware to ensure robust connectivity.</li><li> Diagnose connectivity issues and technical faults within network equipment, performing necessary repairs or escalations to minimize downtime.</li><li> Maintain the VMware virtual environment and monitor data center activities to ensure optimal hardware performance and environmental stability.</li><li> Shadow the deployment and maintenance of all IT systems, including servers, operating systems, and hardware, to support long-term infrastructure development.</li></ul>
Cloud Administration &amp; Automation<ul><li> Support the administration of Azure services, including compute instances, Azure Backup, Site Recovery, and Express Route.</li><li> Execute basic automation tasks for environment deployment using PowerShell scripts to increase operational efficiency.</li><li> Configure and monitor Azure Storage, snapshots, and Active Directory Federation Services (ADFS) to ensure secure identity management.</li><li> Administer Azure Storage Monitor to track resource utilization and provide proactive alerts on capacity or performance issues.</li></ul>
Security, Compliance &amp; Documentation<ul><li> Monitor daily backup and Disaster Recovery (DR) processes, reviewing logs regularly to ensure the sustainability of corporate data protection policies.</li><li> Provide necessary backup logs and system reports required for internal or external audit procedures to ensure regulatory compliance.</li><li> Maintain comprehensive IT documentation, including hardware/software inventories, network diagrams (physical and logical), and server configurations.</li><li> Proactively monitor systems to safeguard the availability, security, and integrity of the corporate network against unauthorized access.</li></ul>
Safety Responsibilities:<ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
QUALIFICATIONS:<ul><li> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related Engineering field.</li><li> Possession of (or active progress toward) CCNA, Microsoft Certified: Azure Administrator Associate, or VMware Certified Professional (VCP), will be advantages.</li></ul>
KNOWLEDGE:<ul><li> Strong understanding of TCP/IP, DNS, DHCP, and VLAN configurations.</li><li> Proficiency with Windows Server 2022, VMware vSphere, and Microsoft 365 administration.</li><li> Familiarity with ITIL frameworks and basic ISO 27001 information security standards.</li></ul>
EXPERIENCE:<ul><li> 0&ndash;3 years of professional experience in an IT support or junior administration role.</li></ul>
DESIRED BEHAVIORS &amp; EXPERIENCES<ul><li> Demonstrates a systematic approach to troubleshooting with the ability to diagnose complex technical issues under pressure.</li><li> Displays high intellectual curiosity and a proactive commitment to staying current with evolving cloud technologies and automation trends.</li><li> Maintains a high standard of professional ethics regarding data privacy and a meticulous eye for detail in documentation and reporting.</li><li> Thrives in a modern, forward-thinking workplace by maintaining transparent communication and a service-oriented attitude toward internal stakeholders.</li></ul></div></div></div></div>
<div><div><div><h3 class="jobSectionHeader">Location</h3>
<div><div><div>Location</div></div>
<div>Address</div>
</div>Cairo, Cairo, Egypt</div></div></div></div><div></div>

Jr Systems & Network Administrator

360Care

<div>Overview:
<div>
This position is responsible for supporting the confidentiality, integrity, and availability of 360 Care&rsquo;s information and information systems. The Junior IT Security Administrator will assist in implementing and maintaining security controls, monitoring systems, and responding to security events under the guidance of senior security staff.</div>
Responsibilities:
<ul><li>Assist in implementing and maintaining IT security controls to protect infrastructure from potential threats and attacks</li><li>
Support the enforcement of security policies and procedures to ensure compliance with industry standards such as HIPAA and NIST</li><li>
Participate in vulnerability assessments and security scans; assist in remediation efforts</li><li>
Monitor security tools, alerts, and system logs to identify and escalate potential security incidents</li><li>
Assist in responding to security incidents, including documentation and coordination of remediation activities</li><li>
Support disaster recovery and business continuity efforts, including documentation and periodic testing</li><li>
Maintain and update security documentation, procedures, and reports</li><li>
Stay informed on emerging security threats, technologies, and best practices through ongoing learning</li><li>
Assist with security awareness initiatives and training efforts for employees</li><li>
Actively supports and complies with all components of the compliance program, including training and reporting of suspected violations of law and Company policy</li><li>
Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times</li><li>
Reacts positively to change and performs other duties as assigned</li></ul>
Qualifications:
<ul><li>0&ndash;2 years of experience in IT, cybersecurity, or a related field (internships or relevant coursework acceptable)</li><li>
Basic understanding of IT security principles, networking, and operating systems</li><li>
Familiarity with security tools such as antivirus, endpoint protection, or vulnerability scanners is a plus</li><li>
Exposure to compliance frameworks such as HIPAA or NIST is a plus</li><li>
Strong analytical and problem-solving skills with a willingness to learn</li><li>
Good communication skills, both written and verbal</li><li>
Ability to work effectively in a team environment</li><li>
Entry-level certifications such as Security+ or equivalent are a plus</li></ul><div>
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.</div><div></div><div> 
We are an equal opportunity employer.</div></div><div></div>

Junior IT Security Administrator

AutoRABIT

<div>
 
 
 
 
 AutoRABIT Profile
 
 
 
 
 
 
 AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its metadata-aware platform enables reliable Release Management, Version Control, and Backup &amp; Recovery. Designed for scalability and enterprise-grade performance, AutoRABIT supports the full DevOps lifecycle and helps organizations accelerate development in complex environments. Headquartered in California, USA, AutoRABIT is well-positioned for continued growth.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 The Junior IT Administrator supports daily IT operations, end-user systems, and identity management across the organization. This role focuses on providing first-line technical support, assisting with device and account management, and ensuring smooth onboarding and access to company systems. The position works under the guidance of senior IT staff and contributes to maintaining a secure, scalable, and reliable IT environment.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 End-User Systems &amp; Device Management
 
 
 
 <ul>
 <li>
 
 
 
 Provision, configure, and maintain company laptops and desktops (Windows &amp; macOS)
 
 
 
 </li>
 <li>
 
 
 
 Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)
 
 
 
 </li>
 <li>
 
 
 
 Assist with endpoint management using MDM tools (JumpCloud)
 
 
 
 </li>
 <li>
 
 
 
 Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees
 
 
 
 </li>
 <li>
 
 
 
 Troubleshoot hardware, OS, and standard application issues
 
 
 
 
 </li>
 </ul>
 
 
 
 
 IT Operations &amp; Support
 
 
 
 
 <ul>
 <li>
 
 
 
 Provide L1 support through the Helpdesk ticketing system
 
 
 
 </li>
 <li>
 
 
 
 Troubleshoot and resolve common IT issues (access, software, devices, connectivity)
 
 
 
 </li>
 <li>
 
 
 
 Escalate complex issues to L2/L3 engineers as needed
 
 
 
 </li>
 <li>
 
 
 
 Ensure timely communication and resolution for end users
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Identity &amp; Access Management
 
 
 
 
 <ul>
 <li>
 
 
 
 Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)
 
 
 
 </li>
 <li>
 
 
 
 Assign and manage access based on defined policies
 
 
 
 </li>
 <li>
 
 
 
 Assist with SSO and MFA setup and troubleshooting
 
 
 
 </li>
 <li>
 
 
 
 Support user lifecycle management processes
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Cloud &amp; SaaS Support
 
 
 
 
 <ul>
 <li>
 
 
 
 Assist in administration of cloud platforms (Azure and SaaS tools)
 
 
 
 </li>
 <li>
 
 
 
 Support user-level operations and access troubleshooting
 
 
 
 </li>
 <li>
 
 
 
 Help monitor system health and report issues to senior team members
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Security &amp; Compliance
 
 
 
 
 <ul>
 <li>
 
 
 
 Follow IT security policies and best practices
 
 
 
 </li>
 <li>
 
 
 
 Assist with patching, MFA enforcement, and endpoint compliance
 
 
 
 </li>
 <li>
 
 
 
 Support incident response by gathering information and escalating issues
 
 
 
 </li>
 <li>
 
 
 
 Participate in audit preparation and compliance tasks
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Documentation &amp; Asset Management
 
 
 
 
 <ul>
 <li>
 
 
 
 Maintain and update IT documentation (runbooks, onboarding guides, procedures)
 
 
 
 </li>
 <li>
 
 
 
 Track IT assets and maintain accurate inventory records
 
 
 
 </li>
 <li>
 
 
 
 Follow established IT standards and processes
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Vendor &amp; Team Collaboration
 
 
 
 
 <ul>
 <li>
 
 
 
 Coordinate with vendors for hardware/software support issues
 
 
 
 </li>
 <li>
 
 
 
 Coordinate device shipments and returns with logistics providers and internal stakeholders
 
 
 
 </li>
 <li>
 
 
 
 Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs
 
 
 
 </li>
 <li>
 
 
 
 Continuously learn and improve technical skills with guidance from senior team members
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 
 1&ndash;3 years of experience in IT Support, Helpdesk, or Junior IT Administration
 
 
 
 </li>
 <li>
 
 
 
 Basic experience with Windows and macOS administration
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with MDM tools (e.g., JumpCloud or similar)
 
 
 
 </li>
 <li>
 
 
 
 Understanding of identity and access management concepts (SSO, MFA)
 
 
 
 </li>
 <li>
 
 
 
 Experience with Microsoft 365 and common SaaS tools
 
 
 
 </li>
 <li>
 
 
 
 Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)
 
 
 
 </li>
 <li>
 
 
 
 Strong troubleshooting and communication skills
 
 
 
 </li>
 <li>
 
 
 
 Ability to work in a fast-paced, global environment
 
 
 
 </li>
 <li>
 
 
 
 Must adhere to set internal controls
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 
 
 
 Exposure to Azure or other cloud platforms
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with Atlassian tools (Jira, Confluence)
 
 
 
 </li>
 <li>
 
 
 
 Basic scripting knowledge (PowerShell, Bash, or Python)
 
 
 
 </li>
 <li>
 
 
 
 Experience supporting remote or distributed teams
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 
 
 
 Bachelor&rsquo;s degree in Information Technology or related field (preferred)
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Additional Considerations
 
 
 
 
 <ul>
 <li>
 
 
 
 Role may involve handling, packaging, and preparing IT equipment for shipment and deployment
 
 
 
 </li>
 <li>
 
 
 
 Ability to manage operational and hands-on IT tasks in a fast-paced environment
 
 
 
 </li>
 <li>
 
 
 
 Primary working hours align with Pacific Time (9:00 AM &ndash; 6:00 PM PT), with flexibility required outside standard hours as needed
 
 
 
 </li>
 <li>
 
 We are actively seeking candidates who reside in the following states:
 
 California, Washington, Idaho, Arizona, or Colorado
 
 
 
 </li>
 </ul>
 
 
 Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
 
 
 
 
 Salary range for the role is $60,000 to $70,000 per year, depending on experience.
 
 
 THIS IS A 100% REMOTE JOB
 
 
 
 &nbsp;
</div>

Junior IT Administrator

AutoRABIT Holding Inc.

<div>AutoRABIT Profile 
AutoRABIT is a leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its metadata-aware platform enables reliable Release Management, Version Control, and Backup &amp; Recovery. Designed for scalability and enterprise-grade performance, AutoRABIT supports the full DevOps lifecycle and helps organizations accelerate development in complex environments. Headquartered in California, USA, AutoRABIT is well-positioned for continued growth. 
 
Role Summary 
The Junior IT Administrator supports daily IT operations, end-user systems, and identity management across the organization. This role focuses on providing first-line technical support, assisting with device and account management, and ensuring smooth onboarding and access to company systems. The position works under the guidance of senior IT staff and contributes to maintaining a secure, scalable, and reliable IT environment. 
 
Key Responsibilities 
End-User Systems &amp; Device Management<ul><li>
Provision, configure, and maintain company laptops and desktops (Windows &amp; macOS)</li><li>
Support onboarding and offboarding processes (device setup, access, asset tracking, and shipment coordination)</li><li>
Assist with endpoint management using MDM tools (JumpCloud)</li><li>
Manage hardware inventory, including preparation, packaging, and coordination of device shipments to remote employees</li><li>
Troubleshoot hardware, OS, and standard application issues</li></ul> 

IT Operations &amp; Support<ul><li>
Provide L1 support through the Helpdesk ticketing system</li><li>
Troubleshoot and resolve common IT issues (access, software, devices, connectivity)</li><li>
Escalate complex issues to L2/L3 engineers as needed</li><li>
Ensure timely communication and resolution for end users</li></ul> 

Identity &amp; Access Management<ul><li>
Create, modify, and deactivate user accounts across systems (Microsoft 365, JumpCloud, Atlassian, etc.)</li><li>
Assign and manage access based on defined policies</li><li>
Assist with SSO and MFA setup and troubleshooting</li><li>
Support user lifecycle management processes</li></ul> 

Cloud &amp; SaaS Support<ul><li>
Assist in administration of cloud platforms (Azure and SaaS tools)</li><li>
Support user-level operations and access troubleshooting</li><li>
Help monitor system health and report issues to senior team members</li></ul> 

Security &amp; Compliance<ul><li>
Follow IT security policies and best practices</li><li>
Assist with patching, MFA enforcement, and endpoint compliance</li><li>
Support incident response by gathering information and escalating issues</li><li>
Participate in audit preparation and compliance tasks</li></ul> 

Documentation &amp; Asset Management<ul><li>
Maintain and update IT documentation (runbooks, onboarding guides, procedures)</li><li>
Track IT assets and maintain accurate inventory records</li><li>
Follow established IT standards and processes</li></ul> 

Vendor &amp; Team Collaboration<ul><li>
Coordinate with vendors for hardware/software support issues</li><li>
Coordinate device shipments and returns with logistics providers and internal stakeholders</li><li>
Collaborate with internal teams (HR, Finance, Engineering) for onboarding and IT needs</li><li>
Continuously learn and improve technical skills with guidance from senior team members</li></ul> 

Required Qualifications<ul><li>
1&ndash;3 years of experience in IT Support, Helpdesk, or Junior IT Administration</li><li>
Basic experience with Windows and macOS administration</li><li>
Familiarity with MDM tools (e.g., JumpCloud or similar)</li><li>
Understanding of identity and access management concepts (SSO, MFA)</li><li>
Experience with Microsoft 365 and common SaaS tools</li><li>
Basic networking knowledge (DNS, VPN, Wi-Fi troubleshooting)</li><li>
Strong troubleshooting and communication skills</li><li>
Ability to work in a fast-paced, global environment</li><li>
Must adhere to set internal controls</li></ul> 

Nice to Have<ul><li>
Exposure to Azure or other cloud platforms</li><li>
Familiarity with Atlassian tools (Jira, Confluence)</li><li>
Basic scripting knowledge (PowerShell, Bash, or Python)</li><li>
Experience supporting remote or distributed teams</li></ul> 

Education<ul><li>
Bachelor&rsquo;s degree in Information Technology or related field (preferred)</li></ul> 

Additional Considerations<ul><li>
Role may involve handling, packaging, and preparing IT equipment for shipment and deployment</li><li>
Ability to manage operational and hands-on IT tasks in a fast-paced environment</li><li>
Primary working hours align with Pacific Time (9:00 AM &ndash; 6:00 PM PT), with flexibility required outside standard hours as needed</li><li>
We are actively seeking candidates who reside in the following states: California, Washington, Idaho, Arizona, or Colorado</li></ul> 

Must be a US citizen/permanent resident of the US, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. 
 
Salary range for the role is $60,000 to $70,000 per year, depending on experience. 
 
THIS IS A 100% REMOTE JOB 

MNogsfyGmY</div>

Konecta

<div>
 
 
 Job Title: Junior BMC Helix ITSM Administrator
 
 
 
 
 Role Summary
 
 
 
 The Junior BMC Helix ITSM Administrator is responsible for supporting the daily operation, maintenance, and configuration of the BMC Helix ITSM platform within the L2 support team. The role focuses on executing standard configuration tasks, supporting digital channels, maintaining reporting and analytics, performing functional testing, and ensuring CMDB data quality, all within defined governance frameworks and under the guidance of senior team members.
 
 
 
 Key Responsibilities
 
 
 
 
 1. ITSM Platform Configuration &amp; L2 Support
 
 
 <ul>
 <li>
 Provide Level 2 (L2) functional support for core BMC Helix ITSM processes, including Incident, Problem, Change, Work Orders, Service Request, and Knowledge Management.
 </li>
 <li>
 Maintain and update standard platform configurations such as support groups, roles and permissions, assignment rules, notification rules, workflows, and service request definitions.
 </li>
 <li>
 Ensure adherence to established operational procedures, governance standards, and escalation processes.
 </li>
 </ul>
 
 
 2. Digital Workplace, Virtual Agent &amp; Live Chat Support
 
 
 <ul>
 <li>
 Support the operation and maintenance of BMC Helix Digital Workplace, including service catalog content and knowledge article visibility.
 </li>
 <li>
 Configure and test existing Virtual Agent topics, intents, and conversational flows based on predefined designs.
 </li>
 <li>
 Assist in managing Live Chat configurations, including queue setup, routing rules, and availability schedules.
 </li>
 </ul>
 
 
 3. Platform Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Develop, maintain, and enhance operational reports and dashboards using BMC Helix reporting tools.
 </li>
 <li>
 Monitor and track key performance indicators (KPIs) and service performance metrics.
 </li>
 <li>
 Validate data consistency and support stakeholders with standard reporting requirements.
 </li>
 <li>
 Contribute to documenting KPI definitions and reporting standards.
 </li>
 </ul>
 
 
 4. AI / HelixGPT Operational Support
 
 
 <ul>
 <li>
 Support the implementation and operation of BMC Helix AI capabilities, including HelixGPT features such as classification, summarization, and knowledge recommendations.
 </li>
 <li>
 Assist in testing AI-driven functionalities and monitoring output accuracy and relevance.
 </li>
 <li>
 Support documentation efforts and user adoption of AI-enabled features.
 </li>
 </ul>
 
 
 5. Testing, CMDB Data Quality &amp; Operational Support
 
 
 <ul>
 <li>
 Perform functional testing of service requests, workflows, Virtual Agent configurations, Live Chat setups, and platform enhancements in non-production environments.
 </li>
 <li>
 Support CMDB data quality activities, including CI updates, relationship validation, reconciliation processes, and lifecycle management.
 </li>
 <li>
 Assist in validating data from BMC Helix Discovery, including normalization and CI accuracy.
 </li>
 <li>
 Log, categorize, and track platform incidents and enhancement requests, ensuring proper documentation and escalation.
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 <li>
 2&ndash;3 years of hands-on experience with BMC Helix ITSM or BMC Remedy in an administration/support role.
 </li>
 <li>
 Solid understanding of ITIL processes and their practical application within ITSM platforms.
 </li>
 <li>
 Experience in configuring core BMC Helix components, including service requests, workflows, notifications, assignment rules, roles, and support groups.
 </li>
 <li>
 Exposure to Digital Workplace, Virtual Agent, Live Chat, and reporting/dashboard tools.
 </li>
 <li>
 Experience in functional testing and validation of system behavior.
 </li>
 <li>
 Fluent in English (written and spoken), with the ability to work in a global environment.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 BMC Certified Associate &ndash; Helix ITSM certification.
 </li>
 <li>
 Familiarity with BMC Helix Discovery and CMDB data management concepts.
 </li>
 <li>
 Basic understanding of AI-enabled ITSM features and automation concepts.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Attention to detail and data accuracy.
 </li>
 <li>
 Ability to work within structured governance frameworks.
 </li>
 <li>
 Effective communication and collaboration skills.
 </li>
 <li>
 Ability to manage multiple tasks and priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Junior BMC Helix ITSM Administrator

Gims Consulting SRL

Junior Tech Operations, Customer Support &amp; AI Automation SpecialistFull-time Position &ndash; Office-based &ndash; IslamabadWe are currently hiring four talented, motivated and versatile professionals to join our growing international operations team in our Islamabad office.This is not a typical support position. It is an opportunity to work with modern technologies, AI systems, automation tools and international operations, while building strong technical expertise and real long-term career opportunities.You will work in a professional and comfortable office environment, equipped with modern tools, structured workflows and an international operational framework.Our company operates internationally in digital services, hospitality platforms and automated customer systems. We are building advanced operational systems powered by automation, AI tools and modern cloud technologies.We are therefore looking for individuals who are curious, intelligent and motivated to grow, and who want to develop real expertise in modern operational technologies.This role combines customer support, troubleshooting, technical platform operations, automation systems, AI tools, booking and concierge services, administrative coordination and digital communication, in close collaboration with management and technical teams.Candidates must demonstrate solid experience with modern AI tools and automation technologies, with a minimum of two years of practical experience using AI systems for productivity, automation, reporting, data analysis and operational optimization.One of the long-term objectives of this team is to help design and operate one of the most advanced AI-driven reservation and concierge platforms, supporting hosting operations and automated customer services.Our operations run 24 hours a day, seven days a week, therefore the team operates with rotating shifts to ensure continuous support and smooth operations.For motivated candidates, this position offers real long-term career opportunities, including the possibility to grow into technical specialists, automation experts, team leaders or operational trainers.We strongly believe in developing talented people and helping them grow professionally.YOUR ROLECustomer Support &amp; TroubleshootingProvide professional customer support via email, chat and phone communication.Understand customer issues quickly and act as a technical troubleshooter, identifying the root cause of operational or platform problems.Follow support cases until full resolution while maintaining clear and professional communication with customers.Assist customers with booking services, hosting support and concierge requests.Handle operational issues and coordinate solutions internally when required.Maintain a high level of professionalism, patience and problem-solving mindset in all customer interactions.Technical Troubleshooting &amp; Platform OperationsWork with internal digital platforms, operational tools and cloud systems.Perform technical troubleshooting related to:platform issuessystem errorsconnectivity problemsnetwork accessuser account or access issuesUse Linux tools and SSH when required for diagnostics.Escalate complex technical problems to developers or IT teams when necessary.Monitor internal systems and identify potential operational issues before they impact customers.AI, Automation &amp; ProductivityA key objective of this role is to help improve operational efficiency through modern AI tools and automation technologies.Use AI tools to improve operational workflows and productivity.Automate repetitive tasks such as reports, emails, alerts and internal operational processes.Design structured automation workflows using AI tools, APIs and automation platforms.Research and test new AI tools that can improve productivity and efficiency.Support the development of AI-powered reservation and concierge systems.Help design operational systems that reduce manual work and increase reliability.Experience with prompt engineering, workflow automation and AI productivity tools is considered a strong advantage.Project Management &amp; Process OptimizationCoordinate operational projects using structured task management systems.Design and manage operational workflows and task pipelines.Create and maintain Standard Operating Procedures (SOPs).Document operational systems so they can be replicated, scaled and improved.Simplify complex operational processes through automation and better organization.Data Analysis &amp; ReportingAnalyze operational data and track performance indicators and KPIs.Prepare operational reports and dashboards for management.Support decision-making through clear and structured data analysis.Administrative &amp; Supplier CoordinationAssist management with operational coordination tasks.Prepare requests for quotations and communicate with suppliers.Compare supplier offers and maintain structured documentation.Organize operational files and internal follow-ups.Digital CommunicationSupport online communication and digital platform activities.Assist with social media coordination and digital content organization.Innovation &amp; Continuous ImprovementActively propose improvements to internal systems and workflows.Research modern tools that can improve productivity and efficiency.Contribute ideas related to automation, AI systems and operational optimization.PROFILELanguage &amp; CommunicationExcellent spoken and written English.Candidates must be comfortable communicating professionally through phone, email and chat support.Education &amp; Technical BackgroundBachelor&rsquo;s degree in:Computer ScienceInformation TechnologyNetwork EngineeringSystems Administrationor equivalent practical experience.Relevant fields may include:Information SystemsNetwork and TelecommunicationsSystems and Network AdministrationIT Support and InfrastructureCandidates without a formal degree may still apply if they have strong practical experience in technical support or systems operations.Ideal Professional BackgroundThe most suitable candidates for this role often come from positions such as:Technical Support Engineer (Level 2 or Level 3)Junior Systems AdministratorNetwork TechnicianIT Operations SpecialistTechnical Platform Support EngineerThis position is not a software developer role.We are primarily looking for candidates with strong technical troubleshooting abilities, operational mindset and automation skills, rather than pure programming backgrounds.Technical KnowledgeBasic knowledge of Linux systems.Comfortable using SSH and command-line tools.Understanding of internet and networking fundamentals.Familiarity with cloud tools, SaaS platforms and modern digital systems.AI &amp; Automation ExperienceMinimum two years of experience using modern AI tools and automation technologies.Candidates should be comfortable using AI tools to:automate workflowsgenerate reports and summariesanalyze operational dataimprove productivity and system organizationExperience with workflow automation platforms such as Make, Zapier, API integrations or similar automation tools is considered a strong advantage.In today&rsquo;s market many professionals use AI tools at a basic level, but only a smaller percentage truly know how to design and automate complete workflows.Candidates who have real hands-on experience building automation systems connecting multiple tools and APIs will be highly valued for this role.PERSONAL QUALITIESCurious and eager to learn.Reliable and responsible.Structured and organized.Strong troubleshooting mindset.Solution-oriented approach to problem solving.Strong interest in technology, automation and AI-driven systems.Motivated to build a long-term career in technology and operations.WHAT WE OFFERStable full-time employment contract.Professional and comfortable office environment.Modern equipment and digital tools.Opportunity to work with advanced AI and automation technologies.International work environment.Real career growth opportunities.Possibility to evolve toward technical specialist, automation expert, team leader or trainer roles.Top-performing employees may also participate in designing new operational systems and training future team members.APPLICATION PROCESSCandidates will go through a structured recruitment process including:CV reviewTechnical assessmentInterview with managementIf you are passionate about technology, troubleshooting, customer support, AI and automation, we would love to hear from you.Please send your CV together with a short message explaining your experience with AI tools, automation systems and technical troubleshooting.In your application message, please briefly describe one automation workflow you have built using AI tools or automation platforms.This helps us better understand your practical experience.Job Type: Full-timePay: Rs70,000.00 - Rs140,000.00 per monthWork Location: In person

Junior Tech Operations, Customer Support & AI Automation Specialist

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Junior Tech Operations, Customer Support & AI Automation Specialist