key account representative

Zain

<div>About the Role 
This role is responsible for being a representative of the business to its most valuable clients. It manages the key accounts, build strong relationships with the client, identify challenges or opportunities, grow and find ways to maintain success within the account.
What We Need From You<ul><li> 
Develop key accounts and be responsible for achieving sales and increasing market share.</li><li>
Reach sales targets set by the department.</li><li>
Educate customers regarding product usage and features.</li><li>
Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.</li><li>
Create an organized data base of all clients with full profile.</li><li>
Manage and resolve any technical difficulties the customer faces.</li><li>
Interact and communicate with the client on a regular basis to determine changing tastes and preferences.</li><li>
Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.</li><li>
Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.</li><li>
Establish and continuously update customer details &amp; updated information.</li><li>
Establish and maintains effective customer relations.</li><li>
Handling the VIP accounts invoices collection and credit limit adjustments, retention process and churn reports.</li><li>
Maintain the customer base by locking the customer with new devices.</li><li>
Base clean up based on certain agreed criteria.</li><li>
Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.</li><li>
Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.</li><li>
To be able to attract and create new database of customers.</li><li>
Perform all other related duties as assigned or needed.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in business or communication.
</li><li>Minimum 3-5 years' experience in customer service management required. Preferably managing key accounts
</li></ul>Skills and Knowledge<ul><li> 
Excellent written and verbal communication skills.</li><li>
Detail oriented with the ability to hit target goals.</li><li>
Strong organizational and problem-solving skills.</li><li>
Great customer care focus.</li><li>
Excellent External relationships for customer attraction.</li></ul></div>

Signature Key Account Manager

Cresco Human Resources Management & Consultancy Ltd.

<div>
 
 We are looking for a
 
 Key Account Executive
 
 on behalf of a global leader in the
 
 Cloud Communication and Customer Engagement Solutions sector
 
 .
 
 
 
 
 
 Key Account Executive is responsible for identifying business opportunities with existing leads and clients, as well as prospective new key accounts. This role focuses on selling products and services to high-touch clients within the assigned region, while proactively recommending solutions that meet client needs.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Focus on New Business development, finding prospect/projects, qualification and closure for successful sale
 </li>
 <li>
 Sells a subset of product or services directly or via partners to a customer&rsquo;s base (provided target account list) in designated team/squad
 </li>
 <li>
 Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo)
 </li>
 <li>
 Develop solution proposals encompassing all aspects of the application
 </li>
 <li>
 Manages sales through forecasting, account resource requesting, account strategy, and planning
 </li>
 <li>
 Participates in the development, presentation, and sales of a value proposition
 </li>
 <li>
 Negotiate pricing and contractual agreement to close the sale
 </li>
 <li>
 Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health
 </li>
 <li>
 As required cross sells for accounts he/she signs on complicated deals (e.g., renegotiation)
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Minimum 5-6 years of experience in new business development, including prospecting, qualifying opportunities, and closing sales
 </li>
 <li>
 Experience in telecommunications or SaaS sales, preferably Tier 1 accounts
 </li>
 <li>
 Ability to collaborate with specialists (e.g., Sales Engineers) to deliver tailored solution proposals and product demonstrations.
 </li>
 <li>
 Skilled in sales forecasting, account strategy, and resource planning to drive effective sales execution
 </li>
 <li>
 Skilled in sales forecasting, account planning, and resource allocation to maximize account growth and customer satisfaction.
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
</div>

Key Account Executive (SaaS Provider)

Tchibo Türkiye

<div>
 
 Tchibo is a unique company because it operates both as a retailer and coffee shop, and also sells its FMCG branded products through retail chains and its own online store. Initially focused more on non-food retail in Turkey, over recent years Tchibo Turkey has emphasized its coffee heritage and expertise in its local offering.
 
 
 We&rsquo;re looking for a
 
 Key Account Executive
 
 to join our growing organization.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Achieve the monthly sales targets
 </li>
 <li>
 Establish strong relationships with our key accounts
 </li>
 <li>
 Understand key customers&rsquo; needs and requirements, Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
 </li>
 <li>
 Implement the company prioties, channel &amp; brand strategies 100% in own field.
 </li>
 <li>
 Ensure execution and tracking down to store level and sell out
 </li>
 <li>
 Share joint business plan with the accounts and execute them and monthly updating JBP (Plan and realize), control forecast accuracy
 </li>
 <li>
 Implement projects and opportunities with the help of KAM, and in this direction offering different suggestions
 </li>
 <li>
 Report and provide information of competitors in the field by following them continuously in order to ensure competition
 </li>
 <li>
 Tracking of reconciliation/open account and payment
 </li>
 <li>
 Prepare regular reports/presentations of progress and forecasts to internal and external stakeholders using key account metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree; preferably in Engineering, Business Administration or Economics
 </li>
 <li>
 Minimum 4-8 years of professional experience in account management
 </li>
 <li>
 Proven track record in Account Management or Business Development
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Customer oriented &amp; team player, result oriented
 </li>
 <li>
 Proficiency in English
 </li>
 </ul>
 
 
</div>

Key Account Executive

Michelin

<div>Key Account Manager<div>
- - - - - - - - - - - -</div><div>
Strategic Account Management</div><ul><li>
Manage the key Account Planning</li><li>
Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition</li><li>
Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers</li><li>
Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements</li><li>
In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships</li><li>
Steer the business and negotiate the correct solution is taken and delivered to the customer</li></ul><div></div><div>
Operations</div><ul><li>
In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.</li><li>
Steer the business and ensure the correct solution is delivered to customers in a timely manner</li><li>
Serve as contact point for key customers and internal teams</li><li>
Resolve any issues and problems faced by customers and deal with complaints to maintain trust</li><li>
Prepare regular customer analysis to internal and external stakeholders using key account metrics/process</li><li>
Support your team members with coaching, training, and identifying revenue opportunities</li></ul><div></div><div>
KEY EXPERIENCES IN:</div><ul><li>
Managing several customers (Account Management)</li><li>
Selling solution to customers (Negotiating)</li><li>
Multi-tasking (Adaptability)</li><li>
Working with CRM (Salesforce &ldquo;Engage&rdquo;) ((Customer Relationship Management)</li></ul></div>

Key Account Manager

Certified Nurseries

Job Summary:The Key Account Analyst supports Certified&rsquo;s partnership with Key Accounts by providing data analysis, order management, and customer service. This role works closely with the Key Account Manager to ensure accurate and timely execution of programs, reporting, and customer commitments. Responsibilities include maintaining portals and pricing masters, managing order flow, tracking shipments, documenting communications, and delivering sales insights that help leadership and the Account Manager make informed decisions.Key Responsibilities&middot; Provide account support to the Key Account Manager, ensuring all orders, pricing, and commitments are accurate and up to date.&middot; Act as a point of contact for day-to-day customer inquiries, ensuring timely and professional communication.&middot; Process and manage key account orders, including acknowledgments, changes, tracking, credits, and claims resolution.&middot; Review weekly product availability and allocate inventory by rack, coordinating with production and logistics to ensure timely and accurate order fulfillment.&middot; Maintain and update customer portals, pricing masters, commitments, and weekly availability reports.&middot; Communicate program details between production, sales, and customer service teams to confirm commitments and execution.&middot; Maintain accurate records of communications, orders, and adjustments.&middot; Build rapport with buyers, replenishment teams, and logistics coordinators to strengthen account relationships.&middot; Manage EDI transactions and resolve claims through customer systems (e.g., True Commerce, Retail Link).&middot; Develop dashboards and reports to monitor sales performance and program effectiveness.&middot; Serve as backup support for other customer service functions as needed.Qualifications&middot; 2&ndash;4 years of experience in sales analysis, account support, or customer service (retail or wholesale preferred).&middot; Strong data analysis and forecasting skills with advanced proficiency in Microsoft Excel (pivot tables, formulas, VLOOKUPs, data modeling).&middot; Experience with ERP/CRM systems, customer portals, and EDI platforms (True Commerce, Retail Link, etc.) preferred.&middot; Excellent communication skills (verbal, written, and listening) with the ability to present information clearly.&middot; Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.&middot; Strong problem-solving skills with the ability to resolve customer issues quickly and professionally.&middot; Team player with a proactive, solutions-focused attitude.Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Key Account Analyst

Sharaf DG Business

<div>
 The Key Account Manager will be responsible for maintaining and expanding relationships with strategically important customers. The Key Account Manager is responsible for achieving sales targets and assigned strategic account objectives. The Key Account Manager represents the entire range of Devices, Infrastructure solutions, Managed Services, and Data Center products to customers, while leading the customer account planning cycle and ensuring
 
 customer&rsquo;s needs and expectations are met by the company.
 
 The Key Account Manager is responsible for achieving business objectives, KPIs and targets. The KAM needs to make/develop new customers in a manner that will achieve short and long-term, profitable growth. This position requires extensive travel across the UAE, all prospective employees must pass a background check and must have Driving license and Vehicle.
 
 
 JOB RESPONSIBILITIES:
 
 &bull; Establishes productive, professional relationships with key personnel in customer
 
 accounts.
 
 &bull; Meets assigned targets for profitable sales volume and strategic objectives of accounts.
 
 &bull; Proactively leads a joint company-strategic account planning process that develops
 
 mutual performance objectives, financial targets, and critical milestones for a one and
 
 three-year period.
 
 &bull; Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
 
 &bull; Leads solution development efforts that best address customer needs, while
 
 coordinating the involvement of all necessary company personnel.
 
 &bull; Bears overall responsibility for customer ownership and acts as central point of contact
 
 and interface between customer &amp; organization
 
 &bull; Identify sales opportunities, networking and fact-finding and calling on and closing new
 
 accounts.
 
 &bull; Manage and penetrate customers at all levels and develop relationships with accounts
 
 that enable achievement of plans and objectives.
 
 &bull; Prepare and deliver effective selling presentations that implement approved Customer
 
 Business Plans and employ effective game theory and negotiating strategies.
 
 &bull; Develop timely and accurate forecasts (volume and spend) for accounts and revise
 
 based on actual performance.
 
 &bull; Coordinates the involvement of company personnel, including support, services, and
 
 management resources, to meet account performance objectives.
 
 Identification of market potential, new technology trends as well as observation and
 
 analysis of the market and competition.
 
 
 
 Requirements
 
 
 &bull; Proven account management experience in the ICT Industry handing Hospitality,
 
 Financial services, Education or Real Estate industry clientele.
 
 &bull; Demonstrated ability to communicate, present and influence credibly and effectively at
 
 all levels of the organization, including executive and C-level
 
 &bull; Experience in delivering client-focused solutions based on customer needs
 
 &bull; Proven ability to manage multiple projects at a time while paying strict attention to
 
 detail
 
 &bull; Excellent listening, negotiation, and presentation skills
 
 &bull; Excellent verbal and written communications skills
 
 &bull; Graduate degree or equivalent (MBA Preferred)
 
 &bull; Proficient in English. Additional languages are an advantage.
 
 &bull; Willingness to travel up to 75% of your work schedule. (In-Country)
 
 &bull; Must have UAE Driving &amp; own vehicle.
 
 
 
</div>

Key Account Manager - Information and Communications Technology(Arabic Speaker) - Abu Dhabi

Aspire92

Job Description:Aspire 92 is seeking an experienced Key Account Analyst with a strong background in finance and accounting, specifically from an ACCA qualification. The ideal candidate will be responsible for managing large, strategic accounts, ensuring client satisfaction, and driving business growth through excellent relationship management and service delivery. This role requires strong management skills, attention to detail, and the ability to collaborate across departments to meet and exceed client expectations.Key Responsibilities &amp; Duties:<ul><li>Manage and nurture relationships with key accounts, acting as the primary point of contact.</li><li>Understand client needs and provide tailored solutions to meet their objectives.</li><li>Ensure consistent high-level service delivery and client satisfaction.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Collaborate with internal teams such as finance, sales, and operations to align on client needs</li></ul>and ensure successful project execution.<ul><li>Prepare and present financial reports, forecasts, and performance reviews to senior</li></ul>management and clients.<ul><li>Negotiate contracts, renewals, and terms with clients.</li><li>Monitor industry trends and competitors to provide strategic insights for account growth.</li><li>Develop and implement account strategies that align with the company&rsquo;s goals.</li></ul>Requirements &amp; Qualifications:<ul><li>0-2 years of relevant professional experience.</li><li>ACCA qualification is mandatory.</li><li>Proven experience in managing large or key accounts, preferably in finance or related sectors.</li><li>Strong management and leadership skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to analyze financial data and present actionable insights.</li><li>Proficiency in Microsoft Office Suite (especially Excel) and CRM software.</li><li>Strong problem-solving skills and ability to work under pressure.</li></ul>Job Type: Full-timeWork Location: Remote

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