key accounts manager

SmartQ

<div>
 
 As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
</div>

Key Accounts Manager

CodiFi

<div>
 
 Job Description
 
 
 
 As an Account Manager at CodiFi, your key responsibilities will include:
 
 
 
 Client Relationship Management:
 
 Building and maintaining strong, long-term relationships with clients to understand their business objectives, expectations, and challenges, and acting as the primary point of contact.
 
 
 
 Project Coordination:
 
 Overseeing end-to-end project execution by coordinating with internal teams, ensuring deliverables meet client specifications, quality standards, and agreed timelines.
 
 
 
 Sales and Business Development:
 
 Identifying opportunities for upselling and cross-selling within existing accounts, supporting client retention, and contributing to new business acquisition efforts.
 
 
 
 Reporting and Analysis:
 
 Monitoring account performance, tracking key metrics, and preparing periodic reports and insights for clients and internal stakeholders.
 
 
 Skills: reporting,project coordination,client relationship management,management
</div>

Project Manager

Zoho

<div>
 
 Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
 
 
 
 
 
 With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business
 
 .
 
 
 
 
 
 
 
 Position: Key Account Manager
 
 
 
 
 
 
 As a Key Account Manager, you'll manage key client relationships, focusing on understanding their needs, developing tailored solutions, and fostering long-term partnerships.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build and maintain strong client relationships, serving as a trusted advisor.
 </li>
 <li>
 Understand client goals and industry trends to provide strategic guidance.
 </li>
 <li>
 Identify upselling and cross-selling opportunities to boost revenue.
 </li>
 <li>
 Collaborate with internal teams to ensure exceptional customer experiences.
 </li>
 <li>
 Monitor account performance, track KPIs, and provide regular reports.
 </li>
 <li>
 Resolve client issues promptly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 10+ years of experience in Account Management, Business Development or Sales
 </li>
 <li>
 Excellent communication, negotiation, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple accounts and prioritize tasks.
 </li>
 <li>
 Strong analytical skills to understand customer behavior and industry trends.
 </li>
 <li>
 Proficiency in CRM for maintaining accurate customer records.
 </li>
 <li>
 Ability to resolve complaints and enhance the customer experience.
 </li>
 <li>
 Flexible to work in shifts.
 </li>
 </ul>
</div>

Key Account Manager

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 
 The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.&nbsp;
 
 &nbsp;
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Ensure process is executed as per the client contract
 
 <ul>
 <li>
 Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Prepare notes from the huddle meetings and share it with the team
 </li>
 <li>
 Prepare and share the performance data of the team with the client at the end of the shift
 </li>
 <li>
 Interact with the client and prepare note to share updates and changes with the team
 </li>
 <li>
 Review the performance on the key process metrices and conduct RCA to improve quality parameters
 </li>
 <li>
 Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
 </li>
 <li>
 Be part of the discussion between manager and WFM team on forecast and number of agents required
 </li>
 <li>
 Organize fun hours on Friday for the team to promote team engagement
 </li>
 <li>
 Identify opportunities for automation within the account and share it with the manager
 </li>
 <li>
 Provide details and data to the automation team to support the automation initiative
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Drive performance of the team on the identified metrices of the process&nbsp;
 
 <ul>
 <li>
 Review last 6-8 weeks performance data (RAG) and identify low performers
 </li>
 <li>
 Provide feedback and coach the outliers/ low performers to improve their performance metrices
 </li>
 <li>
 Prepare Performance Coaching &amp; Counselling Plan (PCCP) to document and support the low performers
 </li>
 <li>
 Handhold the employees on performance on process and monitor for improvements
 </li>
 <li>
 Identify training needs for new joiners especially and track their daily progress
 </li>
 <li>
 Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s end
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Stakeholder Interaction &amp; Management&nbsp;
 
 <ul>
 <li>
 Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
 </li>
 <li>
 Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
 </li>
 <li>
 Participate in monthly review meetings with Account Delivery leadership &nbsp;updating them on the status and progress of the account
 </li>
 <li>
 Work with quality team to ensure the quality improvements as per the delivery standards of the contract
 </li>
 <li>
 Provide timely assistance in case of an escalation and support resolution of escalations/ issues&nbsp;
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Effective Team Management
 
 </li>
 <li>
 Resourcing
 <ul>
 <li>
 Hire adequate and right resources for the team&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Talent Management
 <ul>
 <li>
 Ensure adequate onboarding and training for the team members to enhance capability &amp; effectiveness
 </li>
 <li>
 Build an internal talent pool and ensure their career progression within the organization
 </li>
 <li>
 Manage team attrition&nbsp;
 </li>
 <li>
 Drive diversity in leadership positions
 </li>
 </ul>
 </li>
 <li>
 Performance Management
 <ul>
 <li>
 Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
 </li>
 <li>
 Ensure that the Performance Nxt is followed for the entire team
 </li>
 </ul>
 </li>
 <li>
 Employee Satisfaction and Engagement
 <ul>
 <li>
 Lead and drive engagement initiatives for the team
 </li>
 <li>
 Track team satisfaction scores and identify initiatives to build engagement within the team
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 1-3 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

First Line Manager (FLM) L1

Amazon

<div>
 
 Description
 
 
 
 About Amazon
 
 
 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience &ndash; Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Account Manager - Amazon Vendor Services, North America
 
 
 As an Account Manager you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally with stakeholders across our Retail Vendor Management and Vendor Services teams, while being responsible for multiple aspects of the vendor&rsquo;s business with Amazon. You will engage directly with multiple internal teams to optimize and trouble shoot to grow business for your vendors on Amazon.
 
 
 You will utilize a wide range of skills and work across major functional areas such as, selection, catalogue quality, buying, inventory management, finance, operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors.
 
 
 You will conceive, create and analyze a wide range of deal activities to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor&rsquo;s business with Amazon, root cause analysis of issues and opportunities impacting business.
 
 
 Timings will be as per North America shift, 3:00 pm IST to 12:00 am IST
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Establish long term partnerships with key vendor partners for the group of vendors handled.
 </li>
 <li>
 Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors.
 </li>
 <li>
 Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon.
 </li>
 <li>
 Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data, to improve vendor experience.
 </li>
 <li>
 Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers.
 </li>
 <li>
 Conduct regular business reviews with the vendors, highlight business metric performance and build action plans.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 </li>
 <li>
 Experience in relationship management within technology, start-ups, or SaaS Platforms
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ
 
 
 Job ID: A2943709
</div>

Account Manager, US AVS, Paid Selling Partner Services

Nabati Food PTE LTD

<div>
 
 
 
 Company Overview:
 
 
 
 
 Nabati Food is a fast-growing FMCG food company with a strong regional and international presence. As we continue to strengthen our footprint in India, we are looking for a
 
 Head of Modern Trade
 
 to lead and accelerate our Modern Trade business across key national and regional accounts.
 
 
 
 
 
 As Head of Modern Trade, you will own the Modern Trade channel end-to-end, driving sales growth, building strong partnerships with key customers, and ensuring excellent in-store execution. You will work closely with cross-functional teams to deliver sustainable and profitable growth in line with Nabati Food&rsquo;s expansion strategy in India.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and grow Modern Trade business across
 
 national and regional modern trade chains
 
 .
 </li>
 <li>
 Develop and execute channel strategy, annual business plans, and sales forecasts.
 </li>
 <li>
 Manage key customer relationships, including negotiations on commercials, promotions, and joint business plans.
 </li>
 <li>
 Drive strong in-store execution, visibility, and promotional effectiveness.
 </li>
 <li>
 Collaborate closely with Marketing, Supply Chain, Finance, and Operations teams.
 </li>
 <li>
 Lead, coach, and develop the Modern Trade sales team to achieve targets.
 </li>
 <li>
 Monitor performance, trade spends, and market trends to identify growth opportunities.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (MBA preferred).
 </li>
 <li>
 
 10&ndash;15 years of experience
 
 in FMCG sales, with strong exposure to
 
 Modern Trade / Key Account Management in India
 
 .
 </li>
 <li>
 Proven experience managing large Modern Trade customers and regional chains.
 </li>
 <li>
 Strong commercial acumen, negotiation skills, and ability to drive profitable growth.
 </li>
 <li>
 Leadership experience with a hands-on, execution-focused mindset.
 </li>
 <li>
 Willingness to be based in
 
 Mumbai or Chennai
 
 , with regular travel as required.
 </li>
 </ul>
 
 
 
 
 
 Why Join Nabati Food?
 
 
 <ul>
 <li>
 Be part of a growing FMCG brand with ambitious expansion plans in India.
 </li>
 <li>
 Opportunity to shape and lead the Modern Trade strategy at a senior level.
 </li>
 <li>
 High visibility role with strong business impact and career growth potential.
 </li>
 </ul>
</div>

Head of Modern Trade

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and most profitable retailer, delivering exceptional value, quality, and a superior shopping experience to millions of loyal customers nationwide. Powered by an omni-channel presence, advanced technology, and an extensive store network, Reliance Retail leads the industry with innovative retail solutions and customer service.
 
 
 
 Job Overview
 
 
 
 The Store Manager at Go Fresh, Reliance Retail, will oversee store operations, team management, inventory, and customer service to achieve business objectives. This is a senior, full-time position based in Chennai, requiring expertise in retail operations and a results-driven, customer-centric approach.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Completed Hotel Management Degree.
 </li>
 <li>
 Comprehensive knowledge and hands-on experience in retail operations, including day-to-day store management and compliance with company policies (Mandatory skill).
 </li>
 <li>
 Demonstrated ability to manage profit and loss accounts to ensure store profitability and optimal resource allocation.
 </li>
 <li>
 Proficiency with Point-of-Sale (POS) systems for transaction management, financial reconciling, and reporting accuracy.
 </li>
 <li>
 Advanced inventory management skills, ensuring stock availability, minimizing losses, and supporting supply chain efficiency.
 </li>
 <li>
 Experience in sales forecasting and setting realistic targets by analyzing trends, sales data, and local demand fluctuations.
 </li>
 <li>
 Strong competencies in performance analysis with a focus on improving KPIs, employee productivity, and achieving organizational goals.
 </li>
 <li>
 Solid understanding of customer experience management, including conflict resolution, loyalty building, and personalized service strategies.
 </li>
 <li>
 Proficiency in visual merchandising by planning appealing product displays and layouts to maximize in-store conversions.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Lead all aspects of store operations to meet and exceed sales targets, profitability, and customer satisfaction metrics.
 </li>
 <li>
 Effectively manage staff recruitment, training, scheduling, and motivation to drive high performance and engagement.
 </li>
 <li>
 Oversee inventory, ordering, and stock control processes to ensure product availability, freshness, and operational consistency.
 </li>
 <li>
 Monitor and control budget expenditures, review financial reports, and optimize store expenses without compromising quality.
 </li>
 <li>
 Implement visual merchandising standards, promotional activities, and store displays to enhance the customer experience.
 </li>
 <li>
 Deliver exceptional customer service, resolve escalations, and gather feedback for continuous improvement initiatives.
 </li>
 <li>
 Utilize POS systems for transaction processing, reporting, and maintaining data accuracy for audits and compliance.
 </li>
 <li>
 Analyze store performance metrics and develop action plans for improvement in alignment with senior management directives.
 </li>
 </ul>
</div>

Store Manager with Hotel management Background

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