kyc analyst user verification

bunq

<div>
 We promise our users a seamless verification experience, ensuring their accounts are verified quickly and securely. Your mission? Help our users get their personal and business accounts verified without unnecessary delays while making the user verification process as smooth as possible. 🚀
 <br/>
 <br/>
 <strong>
  Take Ownership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make Life Easy for our users by ensuring a hassle-free onboarding and user verification experience.
  </li>
  <li>
   Manually review our users based on our user verification policies.
  </li>
  <li>
   Stay ahead by keeping up with process updates and ensuring a clear verification path for our users.
  </li>
  <li>
   Minimize delays by following the support triangle and keeping our users informed about their next steps.
  </li>
  <li>
   Spot and report bugs or inefficiencies, making our onboarding process even better.
   <br/>
   <br/>
  </li>
 </ul>
 Are you ready to make user verification seamless and secure? Let&rsquo;s go! 🌈
 <br/>
 <br/>
 <ul>
  <li>
   You speak English fluently
  </li>
  <li>
   You have strong attention to detail
  </li>
  <li>
   You excel at research &amp; analysis, gathering and evaluating information efficiently
  </li>
  <li>
   You possess strong empathy, critical thinking, and a user-centered approach, ensuring the best experience for users
  </li>
  <li>
   You're a problem solver&mdash;you can identify root causes and implement effective solutions
  </li>
  <li>
   You're available to cover morning and evening shifts during weekdays and weekends
   <br/>
   <br/>
  </li>
 </ul>
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 <br/>
 <br/>
 <strong>
  Your space to perform
  <br/>
  <br/>
 </strong>
 We give you the space and the tools you need to succeed 💪🏼
 <br/>
 <br/>
 🤟 Great, international colleagues who share your mindset
 <br/>
 <br/>
 🌃 Remote evening shifts
 <br/>
 <br/>
 👩&zwj;💻 Working hybrid: work 2 days remote, 3 days in-office weekly (office presence is only requested Monday to Friday on day shifts)
 <br/>
 <br/>
 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
 <br/>
 <br/>
 ﻿📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 ﻿🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 <br/>
 <br/>
 🚌﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 <br/>
 <br/>
 ﻿💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style﻿
 <br/>
 <br/>
</div>


KYC Analyst (User Verification)

<div>
 We&rsquo;re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you&rsquo;ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
 <br/>
 <br/>
 You&rsquo;ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
 <br/>
 <br/>
 <strong>
  Take Ownership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️&zwj;&male;️
  </li>
  <li>
   Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
  </li>
  <li>
   Bring empathy and effective communication into every interaction to provide the best support possible
  </li>
  <li>
   You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.
  </li>
  <li>
   You have knowledge of fraud monitoring and prevention
  </li>
  <li>
   You speak English fluently and have strong communication skills, while showing empathy
  </li>
  <li>
   You're a problem solving enthusiast, and can prioritize your work when needed
  </li>
  <li>
   You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  </li>
  <li>
   You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
  </li>
  <li>
   Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your space to perform
  <br/>
  <br/>
 </strong>
 We give you the space and the tools you need to succeed:
 <br/>
 <br/>
 🤟 Great, international colleagues, who share your mindset
 <br/>
 <br/>
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
 <br/>
 <br/>
 📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing (in Turkey)
 <br/>
 <br/>
 🇧🇬 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
 <br/>
 <br/>
 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
 <br/>
 <br/>
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 <br/>
 <br/>
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 <br/>
 <br/>
 💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 💸 Monthly contribution to your phone and internet bills (in Turkey)
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style
 <br/>
 <br/>
</div>


Fraud Ops Analyst - Night shift

<div>
 As a Cards Experience Guide, you&rsquo;ll be the first person our user turns to when something goes wrong with a card payment. Whether it's a declined transaction, a suspicious charge, or a request for a refund, you&rsquo;ll step in to make things right &mdash; quickly and carefully.
 <br/>
 <br/>
 You'll review and issue chargebacks and refunds, making sure every case is handled with accuracy and fairness. Just as important, you&rsquo;ll keep our user in the loop the whole time &mdash; clearly explaining what&rsquo;s happening, what&rsquo;s coming next, and if any action is needed from their side.
 <br/>
 <br/>
 <strong>
  Take Ownership
  <br/>
  <br/>
 </strong>
 By picking up issues quickly, resolving them with the right solution, and keeping them in the loop you will Make Life Easy for our users. You work with the right teams to fix root causes and support payment operations in solving even the most complex problems 🚀
 <br/>
 <br/>
 <ul>
  <li>
   You speak English fluently and have strong communication skills, while showing empathy
  </li>
  <li>
   You're a problem solving enthusiast, and can prioritize your work when needed
  </li>
  <li>
   You've worked in a user-facing role before and know how to handle issues with empathy, clarity, and professionalism
  </li>
  <li>
   You&rsquo;re comfortable working with data &mdash; spotting patterns, drawing insights, and using them to make smart decisions.
  </li>
  <li>
   You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  </li>
  <li>
   You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
   <br/>
   <br/>
  </li>
 </ul>
 Your Space to Perform
 <br/>
 <br/>
 We give you the space and the tools you need to succeed 💪🏼
 <br/>
 <br/>
 🤟 Great, international colleagues who share your mindset
 <br/>
 <br/>
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 <br/>
 <br/>
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 <br/>
 <br/>
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 <br/>
 <br/>
 ﻿📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 ﻿🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 <br/>
 <br/>
 🚌﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 <br/>
 <br/>
 ﻿💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style﻿
 <br/>
 <br/>
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 <br/>
 <br/>
</div>


Cards Experience Guide

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
As the Quality Lead for Fraud &amp; User (Re-)Review, you will contribute by fostering trust by driving operational excellence, ensuring regulatory compliance, and delivering a frictionless and stress-free experience for our users. You'll empower our team to meet the highest standards for quality, speed, and compliance.</div><p>
Ready to lead from the front? and be part of this transformative mission   </p><p></p><p><b><br>
Take ownership</b></p><ul><li><div>
Deliver premium quality standards by maintaining a high score across Fraud and User (Re-)Review workflows, ensuring smooth and empathetic user experiences</div></li><li><div>
Focus on fraud prevention and user trust without compromise</div></li><li><div>
Drive high-speed quality control &amp; learning loops by consistently completing Quality Control (QC) evaluations for our agents and keeping control of any backlog</div></li><li><div>
Resolve structural issues before they affect our users</div></li><li><div>
Ensure unwavering regulatory compliance by uppholding strict adherence to all regulations and fraud detection frameworks</div></li><li><div>
Leverage AI for Scaled Efficiency by deploying AI tools to evaluate an increasing case volume and innovating AI-enhanced workflows to streamline and scale quality operations</div></li><li><div>
Lead and coach your team effectively while balancing both business objectives and individual development</div></li><li><div>
Collaborate cross-functionally to continuously refine processes for quality assurance</div></li></ul><p></p><p><b><br>
You&rsquo;ll thrive in our environment if this sounds like you:</b></p><ul><li><div>
You have a strong understanding of KYC, EDD, AML, and fraud detection frameworks, as well as deep regulatory knowledge to ensure accurate decision-making under high stakes without compromising user experience</div></li><li><div>
You&rsquo;re experienced in implementing and optimizing AI-driven systems to evaluate cases and streamline quality control</div></li><li><div>
You&rsquo;re capable of scaling quality operations efficiently as case volumes grow</div></li><li><div>
You&rsquo;re proficient in balancing team workloads with business demands and regulatory audits, keeping critical error rate at 0%</div></li><li><div>
You have strong communication skills to align stakeholders and drive team performance</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You're fluent in English and an excellent communicator</div></li><li><div>
You&rsquo;re familiar with tools like Looker to identify and address root causes of performance gaps</div></li><li><div>
You have proven experience leading high-performance teams while maintaining strict SLAs</div></li><li><div>
You have the ability and willingness to leverage AI for scaled efficiency</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed   </p><p>
   Great, international colleagues who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><div>
   We support growth with bunq Academy and &euro;1500 annual learning budget<br>
<ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul></div><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including a Multisport card, food and fuel vouchers and more</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><div>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in Turkey, lunch allowance in Bulgaria<br>
<ul><li>️ Private health insurance, just in case</li></ul></div><p>
   Monthly contribution to your phone and internet bills in Turkey</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Support &amp; Operations</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Quality Lead Fraud & User (Re-)Review

<div><p>We believe that a user-centric banking experience should always be underpinned by trust, compliance, and regulatory excellence. That's why as a Transaction Review Lead, your mission is to strengthen our regulatory framework and ensure that our services meet local laws and global standards. Your efforts will play a vital role in safeguarding user trust and helping us deliver on our promise to Make Life Easy for our users</p><p></p><p><b>
Up for this?</b></p><p>
Start your journey by applying today and see if you're the perfect match for us</p><p></p><p><b>
Take ownership:</b></p><p>
As a Transaction Review Lead, you're the cornerstone of ensuring that our processes align with all required laws and regulations while maintaining user trust. You will:</p>
Use data-driven approaches to prioritize, refine, and improve compliance models and processes without compromising efficiency<ul>
Collaborate with key stakeholders (such as first-line teams, risk, and audit) and support the presentation, creation, development, and implementation of AML/CFT and Sanctions regulation requirements <li>️</li>
Ensure internal policies and guidelines are comprehensive, up-to-date, and adapted to comply with evolving local laws and regulations</ul><ul><li>
You have previous experience in AML and KYC and within the financial services sector</li><li>
In-depth understanding of financial regulations, sanctions screening, and compliance auditing across multiple jurisdictions</li><li>
Exceptional communication skills in English, with the ability to translate complex regulations into actionable processes</li><li>
Strong attention to detail with the ability to successfully manage data and compliance processes using a solution-oriented mindset</li><li>
Proven experience leading teams in high-volume operational environments, ensuring efficiency and scalability</li><li>
Hands-on expertise in designing and managing AI-driven workflows that meet AML regulations
</li></ul><p></p><p><i>Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p><p></p><p><b>
Your space to perform:</b></p><p>
We give you the space and the tools you need to succeed</p><p>
 Great, international colleagues who share your mindset</p><p>
&zwj; Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><p>
 We support growth with bunq Academy and &euro;1500 annual learning budget</p><p>
 A massive discount with Urban Sports Club for your wellbeing (in the Netherlands)<br>
&zwj; ️ A Multisport gym card for your health and wellbeing (in Turkey)</p><p>
 Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle, including Multisport card, food and fuel vouchers and more</p><p>
 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (In Turkey and Netherlands)</p><p>
 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office.</p><p>
 A MacBook so you can Get Shit Done with us</p><p>
 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in the Netherlands and in Turkey and lunch allowance in Bulgaria</p><div>
 An optional pension plan with monthly contribution from bunq (in Netherlands)<br>
<ul><li>️ Private health insurance, just in case (in Turkey or Bulgaria)</li></ul></div><p>
 Monthly contribution to your phone and internet bills (in Turkey and Netherlands)</p><p>
 Friday drinks and other celebrations - bunq style</p><p></p><p><i>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace</i></p><p><i>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p></div>

Transaction Review Lead

MSD Türkiye

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Business &amp; Data Analyst &ndash; Automation, Analytics &amp; AI (BA &ndash; AA &amp; AI)
  <br/>
  <br/>
 </strong>
 The Business Analyst &ndash; Automation, Analytics &amp; AI (BA &ndash; AA &amp; AI) supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the RRO Automation Analytics &amp; AI Lead (RAAI Lead) and Senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support.
 <br/>
 <br/>
 The BA &ndash; AA &amp; AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA &ndash; AA &amp; AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM).
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Intake &amp; analysis support
  </li>
  <li>
   Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.
  </li>
  <li>
   Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits.
  </li>
  <li>
   Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr. BA &ndash; AA &amp; AI and RAAI Lead.
  </li>
  <li>
   Solution build &amp; testing
  </li>
  <li>
   Build and maintain country dashboards and basic automations under supervision using approved platforms.
  </li>
  <li>
   Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation.
  </li>
  <li>
   Support configuration and minor enhancements; triage user feedback and escalating defects/issues as needed.
  </li>
  <li>
   Reporting &amp; metrics
  </li>
  <li>
   Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.
  </li>
  <li>
   Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders.
  </li>
  <li>
   Compliance &amp; change support
  </li>
  <li>
   Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.
  </li>
  <li>
   Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions.
  </li>
  <li>
   Collaboration
  </li>
  <li>
   Collaborate with country, regional and headquarters teams, such as Sr. BA - AA &amp; AI / RAAI Lead, and Global Clinical Data Integration (GCDI) / Information Technology (IT) partners; share learnings and templates with peers.
   <br/>
   <br/>
  </li>
 </ul>
 Extend of Travel Up to 5-10% of working time
 <br/>
 <br/>
 <strong>
  Required Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or
  </li>
  <li>
   An associate degree or equivalent post‑secondary qualification in a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exposure to clinical research operations or adjacent functions.
  </li>
  <li>
   Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)).
  </li>
  <li>
   Familiarity with workflow documentation and testing/UAT practices.
  </li>
  <li>
   Internships or project work in healthcare/life sciences/regulatory environments desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge, Skills And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Business analysis skills Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities.
  </li>
  <li>
   Data literacy ability to analyze datasets, build reports, and visualize metrics; attention to data quality.
  </li>
  <li>
   Technical aptitude hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms.
  </li>
  <li>
   Organization &amp; communication clear written/verbal English; structured documentation; effective collaboration in a matrixed setting.
  </li>
  <li>
   Compliance awareness basic understanding of operating in regulated environments and adherence to procedures.
  </li>
  <li>
   Learning mindset proactive, curious, and coachable; embracing feedback and continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 Automation Framework Design, Business Analysis, Business Intelligence (BI), Clinical IT, Clinical Research, Good Clinical Data Management Practice (GCDMP), Operational Acceptance Testing (OAT), Test Scripts, User Acceptance Testing (UAT), User Feedback
 <br/>
 <br/>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 Current Employees apply HERE
 <br/>
 <br/>
 Current Contingent Workers apply HERE
 <br/>
 <br/>
 <strong>
  Search Firm Representatives Please Read Carefully
  <br/>
  <br/>
 </strong>
 Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
 <br/>
 <br/>
 <strong>
  Employee Status
  <br/>
  <br/>
 </strong>
 Regular
 <br/>
 <br/>
 <strong>
  Relocation
  <br/>
  <br/>
 </strong>
 <strong>
  VISA Sponsorship
  <br/>
  <br/>
 </strong>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Flexible Work Arrangements
  <br/>
  <br/>
 </strong>
 Hybrid
 <br/>
 <br/>
 <strong>
  Shift
  <br/>
  <br/>
 </strong>
 <strong>
  Valid Driving License
  <br/>
  <br/>
 </strong>
 <strong>
  Hazardous Material(s)
  <br/>
  <br/>
 </strong>
 <strong>
  Job Posting End Date
  <br/>
  <br/>
 </strong>
 05/12/2026
 <br/>
 <br/>
 <ul>
  <li>
   A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requisition ID
 </strong>
 R395941
</div>


Business & Data Analyst – Automation, Analytics & AI

<div><p>Job Description</p><p></p><p><b>
Business Analyst &ndash; Automation, Analytics &amp; AI (BA &ndash; AA &amp; AI)</b></p><p></p><p><br>
The Business Analyst &ndash; Automation, Analytics &amp; AI (BA &ndash; AA &amp; AI) supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the RRO Automation Analytics &amp; AI Lead (RAAI Lead) and Senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support.</p><p><br>
The BA &ndash; AA &amp; AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA &ndash; AA &amp; AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM).</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>Intake &amp; analysis support</li></ul><p>
o Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria.</p><p>
o Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits.</p><p>
o Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr. BA &ndash; AA &amp; AI and RAAI Lead.</p><ul><li>Solution build &amp; testing</li></ul><p>
o Build and maintain country dashboards and basic automations under supervision using approved platforms.</p><p>
o Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation.</p><p>
o Support configuration and minor enhancements; triage user feedback and escalating defects/issues as needed.</p><ul><li>Reporting &amp; metrics</li></ul><p>
o Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence.</p><p>
o Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders.</p><ul><li>Compliance &amp; change support</li></ul><p>
o Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage.</p><p>
o Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions.</p><ul><li>Collaboration</li></ul><p>
o Collaborate with country, regional and headquarters teams, such as Sr. BA - AA &amp; AI / RAAI Lead, and Global Clinical Data Integration (GCDI) / Information Technology (IT) partners; share learnings and templates with peers.</p><p>
Extend of Travel: Up to 5-10% of working time</p><p></p><p><b>
Required Education and Experience:</b></p><p></p><ul><li><p>
Bachelor&rsquo;s degree in life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or</p></li><li><p>
An associate degree or equivalent post‑secondary qualification<b> </b>in a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks)</p></li></ul><p></p><p><b><br>
Preferred Experience:</b></p><ul><li><p>
Exposure to clinical research operations or adjacent functions.</p></li><li><p>
Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)).</p></li><li><p>
Familiarity with workflow documentation and testing/UAT practices.</p></li><li><p>
Internships or project work in healthcare/life sciences/regulatory environments desirable.</p></li></ul><p></p><p><b><br>
Required Knowledge, Skills and Abilities:</b></p><ul><li><p>
Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities.</p></li><li><p>
Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality.</p></li><li><p>
Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms.</p></li><li><p>
Organization &amp; communication: clear written/verbal English; structured documentation; effective collaboration in a matrixed setting.</p></li><li><p>
Compliance awareness: basic understanding of operating in regulated environments and adherence to procedures.</p></li><li><p>
Learning mindset: proactive, curious, and coachable; embracing feedback and continuous improvement.</p></li></ul><p></p><p><b>
Required Skills:
</b></p>Automation Framework Design, Business Analysis, Business Intelligence (BI), Clinical IT, Clinical Research, Good Clinical Data Management Practice (GCDMP), Operational Acceptance Testing (OAT), Test Scripts, User Acceptance Testing (UAT), User Feedback<p></p><p><b>
Preferred Skills:
</b></p><p></p><p>Current Employees apply HERE</p><p></p><p>
Current Contingent Workers apply HERE</p><p></p><p><b>
Search Firm Representatives Please Read Carefully</b><br>
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</p><p></p><p><b>
Employee Status:
</b></p>Regular<p></p><p><b>
Relocation:</b></p><p></p><p><b>
VISA Sponsorship:</b></p><p></p><p><b>
Travel Requirements:</b></p><p></p><p><b>
Flexible Work Arrangements:</b></p>
Hybrid<p></p><p><b>
Shift:</b></p><p></p><p><b>
Valid Driving License:</b></p><p></p><p><b>
Hazardous Material(s):</b></p><p></p><p><b>
Job Posting End Date:</b></p>
05/12/2026<ul><li><b>A job posting is effective until 11:59:59PM on the day </b><b>BEFORE</b><b> the listed job posting end date. Please ensure you apply to a job posting no later than the day </b><b>BEFORE</b><b> the job posting end date.<br>
</b></li></ul><br>
<p><b>Requisition ID:</b>R395941</p></div>

Business Analyst – Automation, Analytics & AI

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