l&d manager

Hermès

<div>
 
 JOB TITLE:
 
 
 LEARNING &amp; DEVELOPMENT MANAGER
 
 
 
 
 REPORTS TO:
 
 HR DIRECTOR
 
 
 
 LOCATION:
 
 DUBAI HEAD OFFICE
 
 
 
 ORGANISATION UNIT:
 
 HUMAN RESOURCES
 
 
 
 SCOPE OF JOB:
 
 
 
 Assume responsibility for setting the Learning &amp; Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
 
 
 The L&amp;D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
 
 
 
 DIRECT REPORTS:
 
 2 (Retail training Manager, L&amp;D Executive)
 
 
 
 Responsibilities
 
 
 
 
 VISION / STRATEGIC THINKING
 
 
 
 <ul>
 <li>
 Define and implement the regional L&amp;D strategy aligned with HR Director, the regional B+2 business goals and the Herm&egrave;s group learning vision.
 </li>
 <li>
 Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
 </li>
 <li>
 Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
 </li>
 <li>
 Monitor trends in the industry and region to highlight best practices to develop the learning offer.
 </li>
 <li>
 Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Herm&egrave;s Group processes and regional talent objectives.
 
 
 </li>
 </ul>
 
 HEAD OFFICE &amp; MANAGEMENT DEVELOPMENT
 
 
 
 <ul>
 <li>
 Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
 </li>
 <li>
 Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
 </li>
 <li>
 Design and deliver key talent development programmes including:
 
 
 </li>
 </ul>
 Management Development Programmes
 
 
 UAE National specific development paths
 
 
 High potential and leadership development initiatives across the region.
 
 
 <ul>
 <li>
 Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
 </li>
 <li>
 Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
 
 
 </li>
 </ul>
 
 MEASURE LEARNING IMPACT
 
 
 
 <ul>
 <li>
 Evaluate training effectiveness and continuously improve learning content and delivery methods.
 </li>
 <li>
 Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
 </li>
 <li>
 Manage L&amp;D performance against key metrics to track the department&rsquo;s commercial impact.
 </li>
 <li>
 Proactively manage the L&amp;D department budget.
 
 
 </li>
 </ul>
 
 TEAM DEVELOPMENT
 
 
 
 <ul>
 <li>
 Lead and develop the L&amp;D team to ensure all members are able to perform and deliver at their best.
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Develop and launch key Learning &amp; Development programmes for HME that align with the regional HR and Commercial strategy.
 </li>
 <li>
 Able to act as the key referent for all L&amp;D support and partner with varied stakeholders.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Highly organised with a strong retail (or similar industry) understanding.
 </li>
 <li>
 Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning &amp; Development preferably within retail or a similar client orientated industry.
 </li>
 <li>
 Proven experience of building and managing talent programmes.
 </li>
 <li>
 Strong understanding of learning frameworks and employee development.
 </li>
 <li>
 Excellent communication and facilitation skills.
 </li>
 <li>
 Excellent strategic thinking, communication, and interpersonal skills.
 </li>
 <li>
 Proficiency in HR software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
 
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Learning & Development Manager

Property Shop Investment LLC

Job SummaryThe Learning &amp; Development (L&amp;D) Manager is responsible for designing, implementing, and managing learning initiatives that enhance employee performance, leadership capabilities, and organizational effectiveness. This role partners with business leaders and HR to identify capability gaps, develop learning strategies, and foster a culture of continuous learning.Key Responsibilities<ul><li>Develop and execute the organization's Learning &amp; Development strategy aligned with business objectives.</li><li>Conduct training needs analyses through performance reviews, stakeholder consultations, and organizational assessments.</li><li>Design, deliver, and evaluate training programs, including classroom, virtual, blended, and e-learning solutions.</li><li>Manage employee onboarding, technical training, compliance training, and leadership development programs.</li><li>Create competency frameworks, learning paths, and career development programs.</li><li>Partner with department leaders to identify skill gaps and recommend appropriate learning interventions.</li><li>Manage and optimize the Learning Management System (LMS), ensuring accurate training records and reporting.</li><li>Evaluate training effectiveness using assessments, participant feedback, business KPIs, and ROI metrics.</li><li>Manage external training providers, consultants, and learning vendors.</li><li>Develop and monitor the L&amp;D budget, ensuring cost-effective delivery of learning initiatives.</li><li>Stay current with industry trends, learning technologies, and best practices in talent development.</li><li>Coach managers on employee development and succession planning initiatives.</li><li>Ensure compliance with mandatory training requirements and regulatory standards.</li></ul>Qualifications<ul><li>Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, Psychology, or a related field.</li><li>5&ndash;8+ years of experience in Learning &amp; Development, Talent Management, or Human Resources.</li><li>Experience designing and facilitating leadership, behavioral, and technical training programs.</li><li>Professional certifications such as CPTD, ATD, SHRM, or CIPD are an advantage.</li></ul>Required Skills<ul><li>Learning strategy and instructional design</li><li>Training facilitation and presentation</li><li>Leadership development and coaching</li><li>Stakeholder management</li><li>Project and program management</li><li>Learning Management Systems (LMS)</li><li>E-learning authoring tools</li><li>Data analysis and training effectiveness measurement</li><li>Strong communication and interpersonal skills</li><li>Budget and vendor management</li></ul>Pay: From AED15,000.00 per monthWork Location: In person

Learning and Development Manager | Arabic Speaker

Arada

<div>
 Head of Learning &amp; Development
 
 
 Role Overview:
 
 
 The Head of Learning &amp; Development (L&amp;D) is responsible for shaping and driving the organization's learning strategy to build a highly skilled, future-ready workforce. Additionally, the role will be responsible for designing, leading, and executing the organization's learning strategy to build workforce capability, enhance employee performance, and support business objectives. This role drives a culture of continuous learning, leadership development, talent growth, and organizational effectiveness through innovative learning solutions and strategic initiatives.
 
 
 Key Responsibilities:
 
 
 Learning Strategy &amp; Leadership
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Learning &amp; Development strategy aligned with business goals and workforce planning.
 </li>
 <li>
 Establish a learning culture that promotes continuous development, knowledge sharing, and career growth.
 </li>
 <li>
 Partner with senior leaders to identify capability gaps and future talent requirements.
 </li>
 <li>
 Lead and mentor the Learning &amp; Development team, ensuring high performance and continuous improvement.
 
 
 </li>
 </ul>
 Talent &amp; Leadership Development
 
 
 <ul>
 <li>
 Design and manage leadership development programs for emerging, mid-level, and senior leaders.
 </li>
 <li>
 Support succession planning initiatives through targeted development programs.
 </li>
 <li>
 Create competency frameworks and career development pathways across functions.
 </li>
 <li>
 Oversee mentoring, coaching, and high-potential employee development programs.
 
 
 </li>
 </ul>
 Learning Program Management
 
 
 <ul>
 <li>
 Conduct organizational training needs analyses to identify learning priorities.
 </li>
 <li>
 Design, procure, and deliver learning solutions using classroom, virtual, blended, and digital methodologies.
 </li>
 <li>
 Evaluate program effectiveness using learning metrics, business outcomes, and ROI analysis.
 </li>
 <li>
 Ensure learning content remains relevant, engaging, and aligned with industry best practices.
 
 
 </li>
 </ul>
 Digital Learning &amp; Innovation
 
 
 <ul>
 <li>
 Drive adoption of modern learning technologies, including microlearning, AI-enabled learning tools, and social learning approaches.
 </li>
 <li>
 Develop scalable digital learning strategies to support a geographically diverse workforce.
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 <ul>
 <li>
 Collaborate with HR Business Partners, functional leaders, and external vendors to deliver learning solutions.
 </li>
 <li>
 Advise executives and managers on workforce capability and organizational development initiatives.
 </li>
 <li>
 Build strategic partnerships with learning providers, universities, and professional institutions.
 
 
 </li>
 </ul>
 Budget &amp; Governance
 
 
 <ul>
 <li>
 Develop and manage the annual L&amp;D budget.
 </li>
 <li>
 Monitor training expenditures and ensure cost-effective resource utilization.
 </li>
 <li>
 Establish governance, policies, and compliance standards related to learning and development.
 </li>
 <li>
 Ensure mandatory and regulatory training requirements are met.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, Education, or a related field.
 </li>
 <li>
 Master's degree preferred.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 10+ years of progressive experience in Learning &amp; Development, Talent Development, or Organizational Development.
 </li>
 <li>
 Experience designing enterprise-wide learning and leadership development strategies.
 </li>
 <li>
 Experience of selecting LMS and acquiring relevant technologies to support the function
 </li>
 <li>
 Experience working in complex, multi-site, or multinational organizations preferred.
 
 
 </li>
 </ul>
 Core Competencies:
 
 
 <ul>
 <li>
 Strategic Thinking
 </li>
 <li>
 Leadership &amp; People Management
 </li>
 <li>
 Influencing &amp; Stakeholder Management
 </li>
 <li>
 Business Acumen
 </li>
 <li>
 Project &amp; Program Management
 </li>
 <li>
 Innovation &amp; Continuous Improvement
 </li>
 <li>
 Communication &amp; Presentation Skills
 </li>
 <li>
 Coaching &amp; Mentoring
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 </ul>
</div>

Head - Learning & Development

Hyatt

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>To ensure the effective planning, coordination, and delivery of all learning and development initiatives within the hotel, supporting the achievement of business objectives through continuous employee development. The Training Manager / Learning &amp; Development Manager is responsible for fostering a learning culture, enhancing employee performance and engagement, ensuring compliance with brand standards and mandatory training requirements and developing talent to meet current and future organizational needs. The role ensures that all training activities are conducted in accordance with company policies, brand guidelines and operational priorities.
Main Duties:
Operations
<ul><li> Develop and execute the annual Learning &amp; Development (L&amp;D) strategy aligned with Hyatt&rsquo;s business objectives and talent development goals.</li></ul>
<ul><li> Coordinate and facilitate onboarding, orientation, and induction programs for all new colleagues to ensure a positive and engaging employee experience.</li></ul>
<ul><li> Promote and reinforce Hyatt&rsquo;s purpose, values, culture, and brand standards across the organization.</li></ul>
<ul><li> Maintain high standards of learning service delivery and ensure training initiatives support operational excellence.</li></ul>
<ul><li> Develop, coach, and support Departmental Trainers to effectively deliver training within their respective areas.</li></ul>
<ul><li> Coordinate safety, security, and compliance-related training programs with certified Subject Matter Experts (SMEs) and relevant departments.</li></ul>
<ul><li> Conduct training needs analyses across departments to identify capability gaps and development opportunities.</li></ul>
<ul><li> Design, deliver, and evaluate learning programs, workshops, leadership development initiatives, and e-learning solutions.</li></ul>
<ul><li> Maintain training calendars, training records, attendance reports, and Learning Management System (LMS) data.</li></ul>
<ul><li> Source, evaluate, and manage external training providers, facilitators, and learning consultants.</li></ul>
<ul><li> Measure training effectiveness through assessments, feedback, observations, and operational performance indicators.</li></ul>
<ul><li> Ensure all training materials remain current, relevant, engaging, and aligned with Hyatt standards and business objectives.</li></ul>
Leadership
<ul><li> Foster a culture of continuous learning, growth, and professional development throughout the organization.</li></ul>
<ul><li> Partner with and coach leaders to develop their teams and identify talent development opportunities.</li></ul>
<ul><li> Support leadership development, career progression, and succession planning initiatives.</li></ul>
<ul><li> Position Learning &amp; Development as a strategic business partner that enhances performance, capability, and organizational effectiveness, rather than solely a training delivery function.</li></ul>
<ul><li> Serve as a trusted advisor to department heads on employee development, learning solutions, and performance improvement strategies.</li></ul>
<ul><li> Lead, mentor, and support Learning &amp; Development team members, trainers, facilitators and coordinators, where applicable.</li></ul>
Quality &amp; Compliance
<ul><li> Ensure all learning and development activities comply with Hyatt policies, legal requirements, and applicable industry regulations.</li></ul>
<ul><li> Maintain accurate and up-to-date training records, reports, and documentation on a monthly basis to support audit and compliance requirements.</li></ul>
<ul><li> Coordinate and monitor mandatory compliance training programs, including health and safety, ethics, data privacy, and other Hyatt-required learning initiatives.</li></ul>
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><div><ul><li>Bachelor's degree in Human Resources, Learning &amp; Development, Hospitality Management, or a related field.</li>
<li>5+ years of Learning &amp; Development experience, preferably in luxury hospitality.</li>
<li>Strong knowledge of training design, leadership development, and employee engagement.</li>
<li>Proven ability to deliver training programs and support talent development initiatives.</li>
<li>Excellent communication, coaching, and stakeholder management skills.</li>
<li><div>Hyatt experience and strong knowledge of compliance, brand standards, and mandatory training requirements preferred.</div></li></ul></div></div></div></div>

Hilton

<div>As an L&amp;D Executive you will assist in daily L&amp;D operations and work with team members to demonstrate your abilities and gain knowledge in the hospitality industry. If you are interested in gaining real world experiences, looking for the best discipline to apply your talents, and open to opportunities to network with skilled professionals in hospitality, then you are ready for a role with us. This is an excellent way for you to gain robust work experience and new skills that will be invaluable when you are ready to pursue your professional career in the field.</div>
 <div>Here's what you'll do during a typical day:
<div><div><div><div><ul><li>Coordinate Learning &amp; Development activities: Support the L&amp;D Manager in planning and coordinating training initiatives across hotel operational and administrative departments.
</li><li>Organize training programs: Schedule, administer, and coordinate training programs, workshops, orientations, and development initiatives.
</li><li>Deliver engaging training: Conduct and facilitate brand, behavioral, service excellence, and technical competency training programs for team members.
</li><li>Support team member development: Assist with structured learning plans, career development initiatives, succession planning, and continuous learning opportunities.
</li><li>Maintain the training calendar: Manage and update the hotel&rsquo;s training calendar, ensuring all mandatory and developmental programs are delivered on time.
</li><li>Monitor training compliance: Track attendance, completion rates, mandatory training requirements, and overall learning compliance.
</li><li>Maintain accurate training records: Ensure training records, competency matrices, learning management systems, and talent development databases are accurate and up to date.
</li><li>Identify learning needs: Work closely with department leaders to identify training needs, competency gaps, and opportunities for team member development.
</li><li>Measure training effectiveness: Collect feedback and analyze assessments, performance indicators, and other data to evaluate the impact of learning initiatives.
</li><li>Ensure mandatory training completion: Follow up with departments and team members to ensure statutory, compliance, brand, and company-required training is completed within established timelines.
</li><li>Prepare learning materials: Develop, update, and maintain training presentations, facilitator guides, learning resources, and other L&amp;D materials.
</li><li>Coordinate training logistics: Arrange training venues, resources, registrations, schedules, equipment, and other requirements to ensure seamless delivery of learning activities.
</li><li>Support L&amp;D administration: Manage training-related documentation, invoices, payments, expenses, and other administrative processes in line with company procedures.
</li><li>Monitor development progress: Track team member progress across development programs, competency frameworks, succession planning, and talent management initiatives.
</li><li>Support engagement initiatives: Contribute to team member engagement, recognition, culture-building, and employee experience initiatives that reinforce the hotel&rsquo;s learning and development culture.
</li><li>Prepare L&amp;D reports: Generate regular reports on training participation, compliance, competency development, learning effectiveness, and talent development outcomes.
</li><li>Collaborate across departments: Partner with operational and administrative leaders to identify capability-building opportunities and recommend effective learning solutions.
</li><li>Support continuous improvement: Participate in reviewing and improving L&amp;D processes, programs, and learning experiences to enhance organizational performance.
</li><li>Ensure alignment with standards: Ensure all learning and development initiatives align with company objectives, brand standards, competency frameworks, and the hotel&rsquo;s commitment to exceptional guest experiences.</li></ul></div></div></div></div></div><div></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
<ul><li>Highly organized with strong communication, coordination, and presentation skills.
</li><li>Excellent spoken and written English.
</li><li>Ability to manage multiple priorities in a fast-paced hotel environment.
</li><li>Proficient in Microsoft Office and familiar with LMS and digital learning platforms.
</li><li>Degree or Diploma in Hospitality, Human Resources, Business, Tourism, or a related field.
</li><li>Previous L&amp;D experience in an upscale hotel environment preferred.
</li><li>Experience in delivering and facilitating training programs.
</li><li>Train-the-Trainer certification is an advantage.
</li><li>Internal Hilton applicants with relevant L&amp;D experience will be given preference.</li></ul></div>
 <div>How We&rsquo;ll Help You Thrive
At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</div>

Learning and Development Executive -DoubleTree by Hilton Resort & Spa Marjan Island

One&Only Resorts

<div>
 ( 12438 )
 
 
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 
 
 With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an
 
 Assistant Manager, Learning &amp; Development
 
 to join the One&amp;Only team at
 
 One&amp;Only The Palm Resort
 
 in Dubai.
 
 
 With the global growth of our brands, you will be an integral spart of the Resort&rsquo;s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will focus on developing, planning and managing the learning and development programs for all colleagues in order to meet both the individual and organizational needs; and to ensure that the brand standards are adhered to.
 
 
 Suitable candidate will be reporting directly to the Cluster Learning &amp; Development Manager. He/She must be highly qualified and must have at least 2-3 years&rsquo; experience in an upscale luxury hospitality industry or five-star hotels. He/She must have a learning, coaching &amp; development background with strong attention to details, interpersonal skills and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Middle East/GCC experience is an advantage.
 
 
 At
 
 One&amp;Only
 
 creating
 
 JOY
 
 is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.
 
 
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Assistant Manager, Learning & Development

COMO LIFESTYLE

<div>
 
 
 About the Role
 
 
 
 At COMO Lifestyle, we believe exceptional guest experiences begin with exceptional people. We are looking for an experienced
 
 Learning &amp; Development Manager
 
 to drive learning, leadership capability, and service excellence across our lifestyle and dining concepts.
 
 
 
 
 
 This role partners closely with business leaders to build a high-performing workforce by designing impactful learning solutions, developing future leaders, and embedding a culture of continuous improvement. The ideal candidate has a strong background in the
 
 food &amp; beverage or hospitality industry
 
 , understands operational excellence, and excels at influencing stakeholders across multiple business functions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Learning Strategy &amp; Capability Development
 
 
 <ul>
 <li>
 Design and execute the Learning &amp; Development strategy to support COMO Lifestyle's business objectives and brand standards.
 </li>
 <li>
 Develop and facilitate engaging learning programmes covering service excellence, guest engagement, product knowledge, food safety, operational standards, and compliance.
 </li>
 <li>
 Lead leadership development initiatives for supervisors, managers, and high-potential talent to strengthen people management and coaching capabilities.
 </li>
 <li>
 Conduct training needs analysis through business performance, guest feedback, operational audits, and stakeholder consultation to identify capability gaps.
 </li>
 <li>
 Create blended learning solutions, including classroom training, on-the-job coaching, digital learning modules, and learning resources to enhance employee development.
 </li>
 </ul>
 
 
 
 
 
 Service Excellence &amp; Operational Standards
 
 
 <ul>
 <li>
 Champion a culture of service excellence by ensuring training programmes consistently reinforce COMO Lifestyle's luxury hospitality standards.
 </li>
 <li>
 Develop, review, and maintain operational Standard Operating Procedures (SOPs) across all F&amp;B concepts to ensure consistency and operational excellence.
 </li>
 <li>
 Conduct regular outlet visits, service observations, training audits, and mystery assessments to evaluate service delivery and identify improvement opportunities.
 </li>
 <li>
 Lead learning initiatives for new outlet openings, menu launches, seasonal campaigns, and operational change management.
 </li>
 </ul>
 
 
 
 
 
 Business Partnership &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner closely with Operations, HR, Culinary, Outlet Leaders, and cross-functional stakeholders to align learning initiatives with business priorities.
 </li>
 <li>
 Build strong relationships with key stakeholders to influence learning strategies and drive employee performance across multiple locations.
 </li>
 <li>
 Coach leaders on performance management, coaching conversations, and people development to strengthen internal leadership capability.
 </li>
 <li>
 Support onboarding programmes and talent development initiatives that improve employee engagement, retention, and succession planning.
 </li>
 </ul>
 
 
 
 
 
 Training Operations &amp; Analytics
 
 
 <ul>
 <li>
 Manage training calendars, learning records, competency assessments, and compliance documentation.
 </li>
 <li>
 Track learning effectiveness through KPIs, operational metrics, guest satisfaction scores, and post-training evaluations.
 </li>
 <li>
 Present regular training reports, insights, and recommendations to senior leadership to drive continuous improvement and business performance.
 </li>
 <li>
 Ensure all training content complies with food safety, workplace safety, and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Learning &amp; Development, Hospitality Management, Business, or a related discipline.
 </li>
 <li>
 Minimum 5 years' experience in Learning &amp; Development, Training, or Organisational Development within the Food &amp; Beverage, hospitality, restaurant, or premium lifestyle industry.
 </li>
 <li>
 Proven experience developing
 
 leadership programmes
 
 and coaching managers across operational teams.
 </li>
 <li>
 Strong
 
 stakeholder management
 
 skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
 </li>
 <li>
 Experience supporting multi-site or multi-brand operations is highly preferred.
 </li>
 <li>
 Strong understanding of food &amp; beverage operations, guest experience, luxury service standards, and operational excellence.
 </li>
 <li>
 Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
 </li>
 <li>
 Experience developing digital learning content and blended learning programmes.
 </li>
 <li>
 Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
 </li>
 <li>
 Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
 </li>
 <li>
 Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.
 </li>
 </ul>
 
 
 
</div>

Learning & Development Training Manager

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6677 l&d manager jobs Near Me

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