l&d manager

Al-Futtaim

<div>Job Requisition ID: 176099
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
The Learning &amp; Development Manager - Aftersales is pivotal in driving the non-technical learning and development initiatives for Aftersales teams across various automotive dealerships.This role emphasizes enhancing professional, leadership, and customer experience capabilities to directly boost business performance, adhere to brand standards, and elevate customer satisfaction.The role involves developing learning programs aligned with Aftersales strategy, operational priorities, and employee career paths.The Manager is expected to foster a culture of learning, coaching, and continuous improvement across the teams. 

What You Will Do:
<ul>
<li>Lead the non-technical learning strategy for Aftersales, focusing on customer experience, leadership, commercial capability, and people management needs.</li>
<li>Design and deploy engaging learning programs for various Aftersales roles using blended, digital, and experiential approaches.</li>
<li>Embed a coaching and performance improvement culture by enabling managers to coach effectively and reinforce learning on the job.</li>
<li>Partner with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps and implement targeted development interventions.</li>
<li>Oversee learning governance and operational excellence, ensuring scheduling, attendance tracking, reporting, and LMS data integrity are maintained.</li>
<li>Measure learning effectiveness and business impact using agreed KPIs and evaluation frameworks, driving continuous improvement.</li>
<li>Lead, coach, and develop the L&amp;D team members to ensure consistent, high-quality delivery and professional growth.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong facilitation, coaching, and mentoring capability.</li>
<li>Excellent stakeholder management and influencing skills.</li>
<li>Strategic thinking combined with hands-on delivery and execution.</li>
<li>High standards of organization, governance, and operational discipline.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Bachelor's degree in Business, HR, Education, or a related discipline.</li>
<li>5-10 years of experience in Learning &amp; Development, training, or capability development roles.</li>
<li>Proven experience in leading non-technical learning initiatives for customer-facing and operational teams.</li>
<li>Strong understanding of Aftersales dealership operations, including Service, Parts, Body &amp; Paint.</li>
<li>High proficiency in digital learning platforms and LMS administration.</li>
<li>Professional certification in Learning &amp; Development, Coaching, or Adult Learning is advantageous.</li>
<li>HR certification, background, or experience is advantageous.</li>
<li>Proven success in linking learning outcomes to business and customer experience results.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

L&D Manager - Aftersales

<div>
 
 Job Requisition ID:
 
 176099
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 The Learning &amp; Development Manager - Aftersales is pivotal in driving the non-technical learning and development initiatives for Aftersales teams across various automotive dealerships.This role emphasizes enhancing professional, leadership, and customer experience capabilities to directly boost business performance, adhere to brand standards, and elevate customer satisfaction.The role involves developing learning programs aligned with Aftersales strategy, operational priorities, and employee career paths.The Manager is expected to foster a culture of learning, coaching, and continuous improvement across the teams.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Lead the non-technical learning strategy for Aftersales, focusing on customer experience, leadership, commercial capability, and people management needs.
 </li>
 <li>
 Design and deploy engaging learning programs for various Aftersales roles using blended, digital, and experiential approaches.
 </li>
 <li>
 Embed a coaching and performance improvement culture by enabling managers to coach effectively and reinforce learning on the job.
 </li>
 <li>
 Partner with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps and implement targeted development interventions.
 </li>
 <li>
 Oversee learning governance and operational excellence, ensuring scheduling, attendance tracking, reporting, and LMS data integrity are maintained.
 </li>
 <li>
 Measure learning effectiveness and business impact using agreed KPIs and evaluation frameworks, driving continuous improvement.
 </li>
 <li>
 Lead, coach, and develop the L&amp;D team members to ensure consistent, high-quality delivery and professional growth.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong facilitation, coaching, and mentoring capability.
 </li>
 <li>
 Excellent stakeholder management and influencing skills.
 </li>
 <li>
 Strategic thinking combined with hands-on delivery and execution.
 </li>
 <li>
 High standards of organization, governance, and operational discipline.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, HR, Education, or a related discipline.
 </li>
 <li>
 5-10 years of experience in Learning &amp; Development, training, or capability development roles.
 </li>
 <li>
 Proven experience in leading non-technical learning initiatives for customer-facing and operational teams.
 </li>
 <li>
 Strong understanding of Aftersales dealership operations, including Service, Parts, Body &amp; Paint.
 </li>
 <li>
 High proficiency in digital learning platforms and LMS administration.
 </li>
 <li>
 Professional certification in Learning &amp; Development, Coaching, or Adult Learning is advantageous.
 </li>
 <li>
 HR certification, background, or experience is advantageous.
 </li>
 <li>
 Proven success in linking learning outcomes to business and customer experience results.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

L&D Manager - Aftersales | Automotive

<div>
 Job description:
 
 
 &nbsp;
 
 
 About Us &nbsp;
 
 
 
 With offices in 152 countries and&nbsp;nearly 328,000&nbsp;professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi&nbsp;Arabia&nbsp;and the UAE are shaping the region&rsquo;s future. &nbsp;
 
 
 &nbsp;
 
 
 
 Line of Service Overview&nbsp;&nbsp;
 
 
 
 At PwC Consulting, we lead with insight and deliver with purpose.&nbsp;You&rsquo;ll&nbsp;work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions,&nbsp;you&rsquo;ll&nbsp;be part of a collaborative, forward-thinking community&mdash;built to grow with you and the world around us.&nbsp;
 
 
 &nbsp;
 
 
 
 Business Unit Overview&nbsp;
 
 
 
 As part of the Management Consulting team,&nbsp;you&rsquo;ll&nbsp;shape how organizations&nbsp;operate, perform, and grow. We deliver end-to-end consulting solutions across Finance Transformation, Accounting Transformation, Workforce Transformation, Supply Chain &amp; Efficiency Transformation, Enterprise&nbsp;Solutions&nbsp;and capability building through PwC Academy.&nbsp;It&rsquo;s&nbsp;where business performance meets human potential, backed by technology, powered by&nbsp;purpose.&nbsp;
 
 
 
 Solution&nbsp;Overview&nbsp;
 
 
 
 PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities-at-scale so governments and organizations can accelerate the region&rsquo;s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&amp;D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning &ndash; driving transformation through talent. Find out more and tell us how we can support your upskilling journey by visiting us at&nbsp;https://www.pwcacademy-me.com/"&nbsp;
 
 
 &nbsp;
 
 
 
 How&nbsp;You&rsquo;ll&nbsp;Contribute&nbsp;
 
 
 
 As a Senior Associate &ndash; L&amp;D Project Management at PwC Academy Middle East, you will play a pivotal role in driving large-scale learning and capability-building initiatives that enable our clients to achieve their transformation goals. You will manage the end-to-end delivery of learning projects &mdash; from planning and stakeholder engagement to execution and evaluation &mdash; ensuring that every engagement delivers measurable impact and excellence. Working at the intersection of project management and learning design, you will collaborate with subject matter experts, clients, and internal teams to create seamless, high-quality learning experiences that shape the future of talent development in UAE and across the region.&nbsp;
 
 
 &nbsp;
 
 
 
 Roles &amp; Responsibilities&nbsp;
 
 
 <ol>
 <li>
 
 Planning and organizing&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Acknowledge the receipt of handover from the BD team and ensure that all necessary steps are completed before the delivery of the engagement (e.g.R&amp;Q&nbsp;completed, engagement letter/contract signed, etc.)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Initiate the set-up of client in the PwC internal systems/database (job codes, enrolment to client&rsquo;s portal.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organize and conduct a kick-off meeting with the relevant stakeholders&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Engagement of internal and external SMEs in the planning phase&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Project planning &ndash; scheduling, SME resourcing, initiation of SME&rsquo;s contracts,&nbsp;logistics&nbsp;for training delivery and for the SME Trainer briefing&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Setting up a communication plan&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Manage the content development phase&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Communicating the expectations from various stakeholders in terms of content, quality, timeline, etc.&nbsp;
 
 </li>
 </ul>
 
 Manage the delivery phase&nbsp;
 
 <ul>
 <li>
 
 Making sure that the delivery is as per plan &ndash; performing quality checks during the delivery of the course.&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Quality control&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Quality control on material,&nbsp;delivery&nbsp;and other client deliverables&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Analyzing and managing project risks&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Analyzing client and participant feedback for improvements&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Trainer performance analysis and overall trainer management&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Managing project economics/reporting&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Review and update PTs upon handover from the BD team.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monthly updating course manager dashboard&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Updating revenue forecast every week and to keep the internal stakeholders up to date&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Client billing and debtor management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Third party supplier/contractor&rsquo;s invoices&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Updating the project hub update&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Client communications and management&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Client management and obtaining client feedback&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Review and submission of post course reports&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organizing periodic update meeting with client to discuss overall status of the project&nbsp;
 
 </li>
 </ul>
 <ol>
 <li>
 
 Account accelerators&nbsp;
 
 </li>
 </ol>
 <ul>
 <li>
 
 Maintain and develop strong relationships with client key contact&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Actively develop new relationships to widen network within the same client&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identify&nbsp;any other training opportunities with the client.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist&nbsp;in training delivery when needed in Project Management.&nbsp;
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What You&rsquo;ll Bring&nbsp;
 
 
 <ul>
 <li>
 
 High level&nbsp;of technical&nbsp;proficiency&nbsp;and computer literacy particularly&nbsp;with Excel, Word, MS&nbsp;Project&nbsp;and PowerPoint&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Expertise&nbsp;in management of the full systems approach to training, including, design, development,&nbsp;delivery&nbsp;and evaluation of training.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Experienced project manager, particularly in the field of learning and&nbsp; organizational development&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to articulate the purpose, aims and outcomes of the PDP and its individual modules to different stakeholders.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proactive, emotionally resilient, able to influence and negotiate with executive level stakeholders.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophisticated communication skills, able to interact effectively with a wide range of people.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to take full accountability and ownership for project delivery.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Highly structured and meticulous in approach with high attention to&nbsp; details.
 
 </li>
 </ul>
 <ul>
 <li>
 
 Able to negotiate with executive level workshop suppliers for&nbsp;preferential delivery rates.&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Highly adaptable to changing business requirements&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Professional yet approachable manner&nbsp;&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Flexibility in working hours (evenings, weekends as and when&nbsp;required)&nbsp;
 
 </li>
 </ul>
 
 Education&nbsp;
 
 <ul>
 <li>
 
 Post-graduate with a business or project management background&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 CAPM/&nbsp;PMP or equivalent Project Management qualification&nbsp;
 
 </li>
 </ul>
 
 
 Travel Requirement&nbsp;
 
 
 <ul>
 <li>
 
 Not required&nbsp;
 
 </li>
 </ul>
 
 
 Required Skills&nbsp;
 
 
 <ul>
 <li>
 
 Technical&nbsp;proficiency&nbsp;(Excel, Word, MS Project, PowerPoint)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Project management in learning and organizational development&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Systems approach to training (design, development, delivery, evaluation)&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Communication and stakeholder management&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Negotiation with executive-level stakeholders and suppliers&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Accountability and ownership&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Attention to detail&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptability&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Professionalism and approachability&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Flexibility in working hours&nbsp;
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 How You&rsquo;ll Make a Difference &nbsp;
 
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of&nbsp;The PwC Professional&nbsp;framework, helping us deliver on our strategy while growing and developing as leaders at every level. &nbsp;
 
 
 &nbsp;
 
 
 
 Why You&rsquo;ll Love Working at PwC&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 At PwC Middle East,&nbsp;you&rsquo;ll&nbsp;find more than just a job -&nbsp;you&rsquo;ll&nbsp;build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth.&nbsp;You&rsquo;ll&nbsp;have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about&nbsp;Life at PwC Middle East. &nbsp;
 
 
 &nbsp;
 
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

PwC Academy - L&D Project Manager - Senior Associate - Qatar

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking an innovative and goal-oriented Learning &amp; Development Manager to join our dynamic team in 6th of October City, Egypt. As a key member of our Human Resources department, you will be responsible for developing and implementing strategic learning initiatives that drive organizational growth and employee performance.<ul><li>
Design and execute a comprehensive annual Learning &amp; Development strategy aligned with organizational objectives and industry best practices</li><li>
Conduct thorough training needs analyses across all departments to identify skill gaps and development opportunities</li><li>
Develop and deliver engaging training programs that enhance employee skills, performance, and career growth</li><li>
Implement and manage a Learning Management System (LMS) to streamline training delivery and track employee progress</li><li>
Collaborate with department heads to create tailored development plans and succession strategies</li><li>
Facilitate leadership development programs to nurture high-potential employees and strengthen the organization's talent pipeline</li><li>
Measure and analyze the effectiveness of training initiatives, providing regular reports on key performance indicators</li><li>
Stay current with industry trends and innovative learning methodologies to continuously improve our L&amp;D offerings</li><li>
Foster a culture of continuous learning and development throughout the organization</li><li>
Manage the L&amp;D budget, ensuring cost-effective allocation of resources for maximum impact</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's degree preferred</li><li>
Minimum of 6 years of experience in Learning &amp; Development, with at least 2-3 years in a managerial role</li><li>
Proven track record of designing and implementing successful L&amp;D strategies in a corporate environment</li><li>
Strong knowledge of adult learning principles, instructional design, and training methodologies</li><li>
Excellent facilitation, coaching, and presentation skills</li><li>
Proficiency in Learning Management Systems (LMS) and e-learning authoring tools</li><li>
Certification in Learning &amp; Development or Training (e.g., ATD, CPLP) is highly desirable</li><li>
Outstanding written and verbal communication skills in English; additional languages are a plus</li><li>
Demonstrated ability to lead and inspire multicultural teams</li><li>
Strong analytical and problem-solving skills with a data-driven approach to decision-making</li><li>
Proficiency in Microsoft Office Suite and relevant HR/L&amp;D software</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Excellent project management and organizational skills</li><li>
Passion for continuous learning and staying updated on industry trends and best practices</li></ul></div>

Learning & Development Manager

Amazon

<div>
 
 Description
 
 
 
 Who we are:
 
 
 Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and on-boarding training to ensure that our associates are set up for success.
 
 
 The learning business partner is a member of the leadership team within a fulfillment center and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central AMET team to effectively prioritize and deploy training programs based on customer need &ndash; from training processes at scale to ongoing leader development.
 
 
 An Amazon Fulfillment Center (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.
 
 
 
 Overall Responsibilities Include
 
 
 
 <ul>
 <li>
 Leading and developing a team of Learning Associates
 </li>
 <li>
 End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training
 </li>
 <li>
 Leading groups of learning professionals from across the AMET to identify and share best practice
 </li>
 <li>
 Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon&rsquo;s central leadership function.
 </li>
 <li>
 Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
 </li>
 <li>
 Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating delivery and completion of training
 </li>
 <li>
 Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.
 </li>
 <li>
 Understanding of Warehouse operations is required, to ensure efficient and effective support is provided to Operations.
 </li>
 <li>
 Responsible for ensuring full safety compliance is met
 </li>
 <li>
 Analyze and understand data to suggest improvements for training and operations.
 </li>
 <li>
 Track and communicate Learning Department goals, assignments and progress locally and at a network level.
 </li>
 <li>
 Create, manage and update training content and associate compliance audits.
 </li>
 <li>
 Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
 </li>
 <li>
 Ability to prioritize, manage and complete projects with tight deadlines.
 </li>
 <li>
 Desire to thrive in a dynamic, growing environment
 </li>
 <li>
 Partner with Country level leaders to implement efficient and effective training solutions.
 </li>
 <li>
 Participate in daily, weekly and monthly senior meetings.
 </li>
 <li>
 Expanded scope to lead and oversee the Egypt FC L&amp;D department. Being responsible for peak planning preparations, represent FC LD in senior and strategic leadership meeting and more.
 
 
 </li>
 </ul>
 Check out this you tube video for a virtual Amazon Tour.
 
 
 https://www.youtube.com/watch?v=UAKPoAn2cB0
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Experience of managing a team with a focus on career development and succession planning
 </li>
 <li>
 Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills
 </li>
 <li>
 Ability to influence and engage multiple stakeholders across all levels of the business
 </li>
 <li>
 Actively seeks opportunities to positively impact beyond the area of responsibility
 </li>
 <li>
 Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
 </li>
 <li>
 Ability and initiative to understand the business needs, analyse issues and drive solutions
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Experience in MS Office, with an emphasis on Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent
 </li>
 <li>
 Experience working in a fast-paced, rapidly changing operations environment
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10371017
</div>

Senior Learning Operations Manager, Fulfillment Center L&D

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Who we are: 
 
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and on-boarding training to ensure that our associates are set up for success. 
The learning business partner is a member of the leadership team within a fulfillment center and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central AMET team to effectively prioritize and deploy training programs based on customer need &ndash; from training processes at scale to ongoing leader development. 
 
An Amazon Fulfillment Center (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing. 
 
Overall responsibilities include: 
 
<ul><li>Leading and developing a team of Learning Associates</li></ul> 
<ul><li>End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training</li></ul> 
<ul><li>Leading groups of learning professionals from across the AMET to identify and share best practice</li></ul> 
<ul><li>Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon&rsquo;s central leadership function.</li></ul> 
<ul><li>Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC</li></ul> 
<ul><li>Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating delivery and completion of training</li></ul> 
<ul><li>Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.</li></ul> 
<ul><li>Understanding of Warehouse operations is required, to ensure efficient and effective support is provided to Operations.
</li></ul> 
<ul><li>Responsible for ensuring full safety compliance is met
</li></ul> 
<ul><li>Analyze and understand data to suggest improvements for training and operations.
</li></ul> 
<ul><li>Track and communicate Learning Department goals, assignments and progress locally and at a network level.
</li></ul> 
<ul><li>Create, manage and update training content and associate compliance audits.
</li></ul> 
<ul><li>Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.</li></ul> 
<ul><li>Ability to prioritize, manage and complete projects with tight deadlines.</li></ul> 
<ul><li>Desire to thrive in a dynamic, growing environment</li></ul> 
<ul><li>Partner with Country level leaders to implement efficient and effective training solutions.
</li></ul> 
<ul><li>Participate in daily, weekly and monthly senior meetings.
</li></ul> 
<ul><li>Expanded scope to lead and oversee the Egypt FC L&amp;D department. Being responsible for peak planning preparations, represent FC LD in senior and strategic leadership meeting and more.
</li></ul> 
Check out this you tube video for a virtual Amazon Tour.
 
 
https://www.youtube.com/watch?v=UAKPoAn2cB0 
 
Key job responsibilities 
<ul><li>Experience of managing a team with a focus on career development and succession planning</li></ul> 
<ul><li>Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills</li></ul> 
<ul><li>Ability to influence and engage multiple stakeholders across all levels of the business</li></ul> 
<ul><li>Actively seeks opportunities to positively impact beyond the area of responsibility</li></ul> 
<ul><li>Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.</li></ul> 
<ul><li>Ability and initiative to understand the business needs, analyse issues and drive solutions</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of employee and performance management experience</li><li>3+ years of performance metrics, process improvement or lean techniques experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Experience in MS Office, with an emphasis on Excel</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent</li><li>Experience working in a fast-paced, rapidly changing operations environment</li><li>Experience with planning, performance metrics, and process improvement</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IHG Hotels & Resorts

<div>Shape Learning. Inspire Performance. Elevate Hospitality.
We&rsquo;re looking for a Saudi National to join our regional Learning &amp; Development team as a Manager for Hotel Learning and help design and drive the future of performance and leadership excellence across our hotels.
This is your opportunity to influence how thousands of colleagues learn, grow, and deliver extraordinary experiences every day, supporting the ambitious plans of Vision 2030.
What you&rsquo;ll do:
As Manager, Hotel Learning, you will drive, support and manage performance‑enhancing learning programs for our Brands, Hotel Operations, and Leadership Development. You&rsquo;ll integrate global best practices, collaborate with regional partners, and serve as subject matter expert across critical learning initiatives.
You will play a significant role in shaping learning experiences across multiple regions, supporting our strategic vision for world‑class hospitality and colleague capability. You will also play a key part in driving and support our newly landed Saudi talent development programme, Masarona by IHG. The program is designed to nurture Saudi hospitality leaders and taps into Saudi Arabia&rsquo;s rich pool of talent, highlighting progressive career paths and showcasing opportunities for local talent to thrive within the hospitality sector.
Key Responsibilities<ul><li>
Facilitate innovative training materials using established learning methodologies, including workshops, e‑learning, virtual sessions, mobile learning, gamification, and video.</li><li>
Identify new opportunities and methods for delivering impactful learning.</li><li>
Recommend training approaches, design strategies, delivery models, and evaluation methods.</li><li>
Support rollout of global/regional documentation and performance‑enhancing tools that integrate systems and product knowledge.</li><li>
Support our ambitious growth plans with NHOP (New Hotel Openings), by delivering on site or virtual sessions for respective company, brand and leadership components.</li><li>
Partner with third‑party vendors on training program development, ensuring alignment with project specifications.</li><li>
Gather and embed best practices from across regions into training materials.</li><li>
Work closely with global and regional learning teams to conduct needs analyses and refine content.</li><li>
Train key stakeholders and certify regional trainers through Train‑the‑Trainer programs.</li><li>
Support deployment of global learning initiatives, helping regions adapt and implement programs effectively.</li><li>
Act as subject matter expert for content, initiatives, and operational learning requirements.</li><li>
Collaborate with regional teams to resolve hotel‑level learning and training queries.</li><li>
Monitor and reconciliate relevant budget lines, ensuring accurate financial tracking.</li><li>
Work together with hotel learning leaders, HR business partners and hotel leadership in driving key learning initiatives and deliverables.</li></ul>
What you&rsquo;ll bring:<ul><li>
A degree or qualification in a relevant field, or equivalent work experience.</li><li>
Excellent stakeholder management skills, and ability to communicate at all levels of the organization.</li><li>
Strong project management experience overseeing initiatives from concept to deployment.</li><li>
Excellent communication skills, written, verbal, and presentation.</li><li>
Strong analytical, organizational, and creative problem‑solving skills.</li><li>
Solid understanding of instructional design and adult learning principles.</li><li>
Strong Microsoft Office skills (Word, PowerPoint, Excel).</li><li>
Knowledge of hotel operations preferred.</li><li>
Language skills would be advantageous.</li></ul>
In this role, you&rsquo;ll influence learning outcomes across an entire region, making a measurable impact on performance, capability, and service excellence.
Ready to Lead Learning Across a Region?
Apply now and be part of shaping the next chapter of hospitality in Saudi Arabia. 
Your journey to making a meaningful impact starts here.
Closing date for applications Friday 27th February 2026
#LI-KW2<div>
<div><div>At IHG Hotels &amp; Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You&rsquo;ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there&rsquo;s Room for You at IHG. 
</div><div></div> 
<div>Over recent years, we&rsquo;ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests &amp; owners love. 
</div><div></div> 
<div>We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That&rsquo;s why here at IHG, we give our colleagues flexibility and balance &ndash; working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that&rsquo;s why leaders work with teams to determine how and when they collaborate. 
</div><div></div> 
<div>We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. 
</div><div></div> 
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</div>
</div></div><div></div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Learning & Development Manager (Hotels) Saudi Arabia National Talent

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Learning & Development Manager (Hotels) Saudi Arabia National Talent