l&d specialist

Foundever

<div></div><div><div><div><div><div>Job Description:
<div><div><div><div>About Us</div>
</div><div><div>
Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><div>
Job Summary:</div>
<div>
The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.</div></div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><div>
Key Responsibilities:</div>
<ul>
<li>Design and develop training materials tailored to contact center operations (customer service, sales, technical support).</li>
<li>Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.</li>
<li>Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.</li>
<li>Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.</li>
<li>Support onboarding (new hire training), nesting, and continuous learning programs.</li>
<li>Develop and implement competency frameworks for agents and team leaders.</li>
<li>Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.</li>
<li>Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.</li>
<li>Track and report ROI of training initiatives, linking learning outcomes to operational improvements.</li>
<li>Provide coaching support and upskilling initiatives to improve agent performance.</li>
</ul></div></div></div><div>
Job Requirements:</div>
<ul>
<li>Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.</li>
<li>Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.</li>
<li>Experience in instructional design, training delivery, and content creation.</li>
<li>Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.</li>
<li>Proven experience working on cross-departmental projects (Operations, QA, WFM).</li>
<li>Strong analytical mindset with the ability to measure training impact on business performance.</li>
<li>Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.</li>
<li>Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.</li>
</ul>
<div>KPIs (Key Performance Indicators):</div>
<ul>
<li>Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.</li>
<li>Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.</li>
<li>Training ROI (performance improvement vs. training cost).</li>
<li>Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.</li>
<li>Stakeholder satisfaction (Operations &amp; Clients).</li></ul></div></div></div></div></div><div></div>

L&D Specialist

Expleo Group

<div>Overview:
<div>
We are seeking a creative and technically proficient Senior Learning &amp; Development Consultant to join our team. In this role, you will bridge the gap between cutting-edge technology and impactful learning experiences. You will be responsible for designing, developing, and deploying high-quality digital learning solutions that drive business transformation.</div><div>
You will be a learning architect who leverages the latest in AI, video technology, and advanced authoring tools to build engaging educational ecosystems. You will take ownership of projects from concept to completion, ensuring they meet rigorous quality standards and deliver measurable results.</div>
Responsibilities:
<ul><li>Lead an end-to-end L&amp;D design project, from initial needs analysis and conceptualization through to development, implementation, and evaluation.</li><li>
Identify the learning and development needs and priorities of individuals, teams, or departments within the organization.</li><li>
Contribute to the development and design of learning programs, workshops, courses, and training materials that align with organizational objectives and address identified learning needs.</li><li>
Manage Learning Management Systems (LMS) as Oracle Learning or Moodle or other training platforms to facilitate the delivery of online courses, track training progress, and generate reports.</li><li>
Design and develop sophisticated, interactive e-learning courses using Articulate 360, leveraging advanced features such as variables and triggers to create adaptive, scenario-based learning paths.</li><li>
Serve as the technical expert for SCORM and xAPI standards; upload, test, and troubleshoot content packages to ensure seamless tracking and data integration across various Learning Management Systems.</li><li>
Create compelling learning assets, including long-form interactive courses and short-form rapid video content, as evidenced by a strong professional portfolio.</li><li>
Utilize Canva for professional infographics and Photoshop/Illustrator for basic image editing and asset refinement to enhance visual design.</li></ul> 
<div></div>
Qualifications:
<div>
The Required Toolkit:</div><div>
To be successful in this role, you must possess demonstrable experience with the following specific technologies:</div><ul><li>
Video &amp; AI: HeyGen (Avatars/Translation) and Movavi (Rapid editing/Screen capture) or any other similar tools.</li><li>
Authoring: Articulate 360 (Expert level with Variables/Triggers).</li><li>
LMS: Proven experience in LMS Administration and SCORM/xAPI troubleshooting.</li><li>
Design: Canva for infographics; basic and, or Photoshop/Illustrator for image editing.</li></ul><div>
Qualifications &amp; Requirements</div><ul><li>
Fluent in English is a must, with excellent written and verbal communication skills.</li><li>
4+ years of experience in Instructional Design, Educational Technology (EdTech), or a related L&amp;D role.</li><li>
Bachelor&rsquo;s degree in education, Computer Science (CS), Business, or any other related field.</li><li>
ITI graduates are highly preferred. We value the practical, hands-on technical foundation that ITI provides.</li><li>
A strong portfolio is required. It must demonstrate your ability to build both long-form interactive courses (showcasing your use of variables/triggers) and short-form rapid video content.</li><li>
Fluent in French is a major plus.</li></ul></div><div></div>

Senior Global L&D Specialist (Instructional Design)

Rawaj - Human Capital Management

<div>Leverage your abilities and join the dynamic team of a leading company specializing in Oil and Gas industry in Egypt, Cairo
<h2 class="jobSectionHeader">Key Accountabilities</h2>
The position involves:<ul><li><div>
Learning Management System (LMS) &amp; Platform Management (with HRMS Supervisor support) 
<ul><li>Configure and maintain the LMS (settings, features, integrations)</li><li>Manage upgrades and new releases</li><li>Ensure system performance and reliability</li><li>Handle integrations with HRIS and other tools</li></ul></div><div>
User &amp; Access Management (with IT Management team) 
<ul><li>Create and manage user accounts, roles, and permissions</li><li>Enroll users in courses and learning plans</li><li>Troubleshoot login and access issues</li><li>Manage organizational structures (departments, cohorts, groups)</li></ul></div><div>
Training Courses &amp; Content Management 
<ul><li>Upload, organize, and update learning content</li><li>Create and manage courses and certifications</li><li>Archive or retire outdated content</li><li>Translate business or learning needs into LMS solutions</li></ul></div><div>
Reporting &amp; Analytics 
<ul><li>Generate reports on enrollments, completions, scores, and compliance</li><li>Track mandatory training and certification status</li><li>Provide data to HR, L&amp;D, compliance, or leadership teams</li><li>Ensure data accuracy and integrity</li></ul></div><div>
Learner &amp; Instructor Support (with TDS &amp; L&amp;D Team members) 
<ul><li>Act as first-line support for learners and instructors</li><li>Resolve technical issues and escalate when needed</li><li>Create user guides, FAQs, or quick &ldquo;how-to&rdquo; resources</li><li>Train instructors or content creators on LMS usage</li></ul></div><div>
Security, Privacy &amp; Compliance (with IT Management team) 
<ul><li>Enforce data protection and privacy standards</li><li>Manage permissions and audit logs</li><li>Support compliance training and reporting requirements</li></ul></div><div>
Process Improvement &amp; Governance 
<ul><li>Document LMS processes and admin procedures</li><li>Recommend improvements based on usage and feedback</li><li>Test new features and pilot enhancements</li><li>Act as liaison between vendors, IT, and L&amp;D stakeholders</li></ul></div></li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>4 to 6 years of experience in a Learning and Development role</li><li><ul><li>Experience working with Learning Management Systems (LMS) is a must</li><li>Excellent communication and interpersonal skills</li><li>Ability to work collaboratively with cross-functional teams</li><li>Attention to detail and strong analytical skills</li><li>Proficient in MS Office (PowerPoint, Excel, Word) and digital learning tools</li><li>Ability to prioritize multiple tasks and meet deadlines</li><li>Strong organizational and project management skills</li></ul></li></ul></div>

Senior Learning and Development I Oil and Gas I Egypt

Almarai - المراعي

<div>
 
 
 The Company:
 
 
 
 Founded in 1977, Almarai Company is the world&rsquo;s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh, Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: &ldquo;Quality you can trust.&rdquo;Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L&rsquo;usine, 7DAYS, ALYOUM, Nuralac, Farm&rsquo;s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others. Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt &amp; Jordan. In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Learning And Development Specialist
 
 
 
 
 
 
 Core Purpose of the job:
 
 
 
 To plan, develop, implement training support on a continuing basis, to upgrade the skills and knowledge of Almarai employees in the job related and behavioral related areas, by planning, implementing, conducting systematic and structured training programs at the specified period. Also, to provide overall support in the organization and implementation of all training activities in the corporate division by following the company policies and standards
 
 
 
 
 
 Requirements:
 
 
 
 
 Potential candidates must meet the requirements mentioned below:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources or related field.
 </li>
 <li>
 0-2 years of experience in training function.
 </li>
 <li>
 Proficient in Microsoft Office applications (Excell, Word, etc).
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic &amp; English.
 </li>
 </ul>
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

Learning And Development Specialist

Saint Laurent

<div>Summary
ABOUT SAINT LAURENT
 
 
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr&ecirc;t-&agrave;-porter in a 1966 collection called &lsquo;Rive Gauche&rsquo;, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
 
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
 
2016, continues to position the house at the summit of the luxury universe.
 
Today, Saint Laurent collections include women&rsquo;s and men&rsquo;s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
Job Description
We a re c urr e n t l y seek ing a Stock Associate our d y n am ic t e a m to support the back of house operations.
ROLE
The Stock Associate will contribute to the boutique by maintaining the back-of-house operations and supporting the Sales &amp; Management team on the salesfloor. This position will report to the Store Director and work closely with internal Operations partners.
MISSION
<ul><li>Maintain organization and cleanliness of the stockroom and salesfloor to company standards.
</li><li>Responsible for shipping &amp; receiving of product deliveries on a weekly basis.
</li><li>Communicate shipment discrepancies to Store Director &amp; Operations partners in a timely matter to avoid errors in inventory levels.
</li><li>Process internal product transfers and client orders on a timely matter to meet client expectations.
</li><li>Prepare and execute weekly cycle counts of product categories
</li><li>Prepare stockroom &amp; salesfloor for annual inventory
</li><li>Liaise with Operations team to resolve product inventory discrepancies, corrections, and adjustments
</li><li>Ensure the stockroom and salesfloor are maintain to company Visual Standards
</li><li>Support sales team as needed on the salesfloor for coverage and assistance with sales as needed
</li><li>Manage all supply orders needed for the boutique from internal &amp; external vendors
</li><li>Other duties as assigned by management
</li></ul>PROFILE
<ul><li>Minimum 2 years of retail experience, luxury or contemporary preferred
</li><li>Strong organizational skills with a keen eye for detail
</li><li>Experience with shipping programs, inventory management and inventory audits
</li><li>Strong working knowledge of Excel
</li><li>Must have a pro-active and team centric attitude
</li><li>Must be able to work with independently with minimal supervision
</li><li>Must be able lift and/or move up to 25 pounds
</li><li>Must be able to lift and/or move up to 50 pounds
</li></ul>A reasonable estimate of the base compensation range for this position is $22/hr. - $24/hr. plus a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions
S a i n t Lauren t i s c o mm i tt e d t o bu i l d i n g a d i v er s e w ork f or c e . W e be li e v e d i v er s i t y in a l l i t s f or m s &ndash; gender , age , na t i ona li t y , c u l t ure , re li g i ou s be li e f s and s e x ua l or i en t a t i o n &ndash; enr i c h e s t h e w or k p l a c e . I t open s u p oppor t un i ti e s f o r peop le t o e x pres s t he ir t a l en t , b o t h i nd i v i dua l l y an d c o ll e ct i v e l y an d i t he l p s f os t e r ou r ab il i t y t o adap t t o a c hang i n g w or l d . A s a n E qua l O ppor t u n i t y E m p l o y e r, w e w e l c o m e an d c ons i de r app li c at i on s f ro m a ll qua li f i e d cand i da t e s , regard l e s s o f t he ir bac k ground.
Job Type
Regular
Start Date
2026-04-30
Schedule
Full time
Organization
YSL America Holding Inc.</div>

SAINT LAURENT Stock Associate Americana Glendale

Hilton

<div>L&amp;D Coordinator
A L&amp;D coordinator is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures. 
What will I be doing? 
As a L&amp;D coordinator, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. A L&amp;D coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Support the hotel with departmental training requirements</li><li>
Organise, deliver, and evaluate training programmes as required</li><li>
Maintenance of employee records including personnel files, learning history</li><li>
Scheduling and coordination of training classes including maintenance of training calendar</li><li>
Development and distribution of training brochures and flyers notifying team members of up coming classes, tracking employee sign-ups and preparation of materials including certificates of completion</li><li>
Assist HR Administrator with recruitment and hiring of new team members
</li><li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li><li>
Assist in the organisation of Team Member social events
</li><li>Assist and resolve team member and management queries</li><li>
Hold monthly Departmental meetings with trainers to ensure training needs are being covered</li></ul>
What are we looking for? 
As a L&amp;D coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in equivalent role</li><li>
Positive attitude</li><li>
Good communication and people skills</li><li>
Committed to delivering a high level of customer service, both internally and externally</li><li>
Excellent organizational skills with a high level of accuracy</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

L&D Coordinator

Lucy Group Ltd

<div>
 ﻿ J o b P u r p o s e
 
 
 Solving technical / Automation issues faced by clients using Lucy product related to either quality of product supplied, or damage caused by end user due to handling or maloperation
 
 
 J o b C o n t e x t
 
 
 The role will support the energy service department to attend all claims which located in ES area or at site. The position will be based in Dammam, further will be attending site kingdom of Saudi Arabia.
 
 
 J o b D i m e n s i o n s
 
 
 Wiring
 
 
 Mechanical machines Fixer
 
 
 Smart unit configuration, troubleshooting issues and repair Reporting
 
 
 K e y A c c o u n t a b i l i t i e s
 
 
 
 These Will Include
 
 
 
 Maintenance and service of all Lucy products.
 
 
 Ability to perform and demonstrate correct operation of Lucy product Carrying out inspection at site and on shop floor.
 
 
 Analyzing client's issues.
 
 
 Ability to carry out limited local mechanical and electrical repair.
 
 
 Documentation of site visit, fault analysis and any remedial action take or proposed.
 
 
 Ensure daily targets are achieved.
 
 
 Ensure work is carried out in safe environment.
 
 
 Q u a l i f i c a t i o n s, E x p e r i e n c e&amp; S k i l l s
 
 
 M i n i m u m Q u a l i f i c a t i o n s, K n o w l e d g e a n d E x p e r i e n c e
 
 
 Knowledge of the following wiring diagram
 
 
 Knowledge of electrical component,
 
 
 Ability to work with team as well as self-management of time and priorities.
 
 
 Drive to expand personal product knowledge and share with the team.
 
 
 Good communicator in English and Arabic.
 
 
 Experience working in an engineering and manufacture environment. Ability to use Microsoft programsi
 
 
 B e h a v i o u r a l C o m p e t e n c i e s
 
 
 Teamwork
 
 
 Work unsupervised
 
 
 Calm under pressure
 
 
 Reliability.
</div>

Service Technician - South Region

Search 10000+ L&d specialist jobs near you this April. New roles added regularly across leading industries. Apply today.