systems engineer

engineer - field services Jobs in Saudi Arabia

engineer - field services

it systems engineer

l1 support and operations engineer- saudi only Jobs in Saudi Arabia

l1 support and operations engineer- saudi only

mid-level test engineer Jobs in Saudi Arabia

mid-level test engineer

l1 support and operations enginner

Advansys ESC

Overview <p><b>Job Summary:</b> The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.</p> Key Responsibilities <ul><li>Monitor systems, servers, and applications to ensure operational availability and performance.</li><li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li><li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li><li>Track, document, and update incidents and resolutions using ITSM tools.</li><li>Perform basic troubleshooting for Windows and Linux operating systems.</li><li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li><li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li><li>Generate and review monitoring dashboards and alert reports.</li><li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li><li>Minimum of one year of hands-on experience in technical support or system operations.</li><li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li></ul> Technical Skills <ul><li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li><li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li><li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li></ul> Certifications and Standard Knowledge <ul><li>ITIL Foundation certification or equivalent is preferred.</li><li>Understanding of ITSM practices, including incident management, problem management, and <b>request fulfillment</b>.</li></ul>

L1 Support and Operations Enginner

Advansys

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


Advansys ME

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
<br><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support And Operations Enginner

L1 Support and Operations Engineer- Saudi Only

L1 Support And Operations Engineer- Saudi Only

Eventus Techsol

<p></p><div><div><div>Job Description</div><div><div><p>
Job Title: Security Analyst - L3</p>
<p>
Experience: 5+ years</p>
<p>
Location: Jeddah</p>
<p><b>
Key Responsibility Areas &ndash; </b><b>Security Analyst - L3</b><b> &ndash; SOC</b></p>
<div>
<ul><li><b>Security Incident Leadership: </b>Lead high-priority security investigations and incident response activities, ensuring accurate analysis, containment, remediation, and post-incident reporting.</li></ul>
<ul><li><b>Operational Oversight: </b>Oversee day-to-day SOC operations, including shift handovers, escalation management, and ensuring continuity across a 24/7 environment with global customers.</li></ul>
<ul><li><b>Technical Expertise: </b>Act as the escalation point for complex threats and security incidents requiring deep analysis of logs, packets, malware, and behavioral patterns using EDR, XDR, SIEM, and forensic tools.</li></ul>
<ul><li><b>Threat Detection and Hunting:</b> Conduct proactive threat hunting using various data sources and tools. Create and optimize detection use-cases, correlation rules, and playbooks to enhance threat visibility and reduce dwell time.</li></ul>
<ul><li><b>Process &amp; Playbook Management: </b>Develop, refine, and enforce standard operating procedures (SOPs), playbooks, and incident response workflows to drive consistent and measurable outcomes.</li></ul>
<ul><li><b>Customer Engagement: </b>Interface with global stakeholders (especially US/Canada clients), providing clear incident briefings, RCA reports, and advisory support.</li></ul>
<ul><li><b>Collaboration and Mentorship:</b> Mentor L1 and L2 analysts, conduct training sessions, and support skill development across shifts.</li></ul>
<ul><li><b>Continuous Improvement:</b> Participate in tuning detection content, improving tool configurations, and supporting red/blue/purple team exercises to elevate SOC maturity.</li></ul>
<ul><li><b>Documentation and Reporting:</b> Ensure high-quality documentation of incidents, processes, and technical findings. Contribute to executive and operational reporting.</li></ul>
</div></div></div></div><div></div><div><div><div>
Location</div><div><div>
Jeddah</div></div></div><div><div>
Experience</div><div><div>
5+ years</div></div></div><div><div>
Send Your CV To</div><div><b>
careers@eventussecurity.com</b></div></div></div></div>

Security Analyst - L3

Express communication service ltd

<p><b>Job Summary:</b></p><p>We are seeking a proactive and customer-focused <b>L1 IT Support Technician</b> to join our IT team. The ideal candidate will serve as the first point of contact for users seeking technical assistance and will provide prompt support to ensure smooth day-to-day IT operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the first point of contact for end-users via phone, email, or ticketing system.</li><li>Troubleshoot and resolve basic hardware, software, and network issues.</li><li>Provide support for Windows OS, Microsoft Office Suite, printers, and common desktop applications.</li><li>Install, configure, and maintain desktops, laptops, and peripheral devices.</li><li>Escalate complex issues to L2/L3 support teams as necessary.</li><li>Log all support requests and incidents in the ticketing system accurately.</li><li>Assist with onboarding and offboarding IT setup for users.</li><li>Follow standard operating procedures and ensure adherence to company IT policies.</li><li>Perform routine system checks and maintenance tasks as needed.</li><li>Provide remote support to users across different locations.</li></ul><p><b>Requirements:</b></p><ul><li>2-3 years of experience in IT support or helpdesk role.</li><li>Basic understanding of computer systems, mobile devices, and other tech products.</li><li>Familiarity with Windows 10/11, Active Directory, Office 365, and remote desktop tools.</li><li>Good communication and interpersonal skills.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>IT-related diploma, degree, or certifications (CompTIA A+, Microsoft MTA, etc.) is a plus.</li><li>Requires Ajeer</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with ITSM tools (e.g., ServiceNow, Zendesk, JIRA).</li><li>Basic understanding of networking concepts (IP, DNS, DHCP).</li><li>Exposure to ticketing systems and SLA management.</li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;6,400.00 - &#65020;6,500.00 per month</p>

IT Support Engineer L1

Explore 4708+ L1 support and operations enginner in Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

4708 l1 support and operations enginner jobs IN Saudi Arabia

L1 Support and Operations Enginner

L1 Support and Operations Enginner

L1 Support And Operations Enginner

L1 Support and Operations Engineer- Saudi Only

L1 Support And Operations Engineer- Saudi Only

Security Analyst - L3

IT Support Engineer L1