l1 support engineer

Algo

<div>Job Position: L1 Support Engineer 
Location: DHA Phase 8, Lahore 
Working Hours: US Time Zone (Rotational on monthly basis) 
 
Job Responsibilities:
<ul>
<li>Ticketing Triage:</li>
</ul>
o Triage incoming email tickets by categorizing the issue type, product, urgency and required customer details.
<ul>
<li>Customer Interaction:</li>
</ul>
o Provide prompt and courteous responses to customer inquiries regarding software functionality, troubleshooting, and general information based on support documentation.
<ul>
<li>Issue Resolution:</li>
</ul>
o Diagnose and resolve basic software issues and user errors following established procedures.

o Escalate complex issues to higher-level support or relevant departments as needed.

o Knowledge of SQL and Python is mandatory for this role.
<ul>
<li>Knowledge Management:</li>
</ul>
o Utilize and maintain up-to-date knowledge of the company's SaaS products and support documentation.

o Update and document customer interactions, issues, and resolutions in the support ticketing system.

o Provide weekly reporting highlighting outstanding tickets by solution, urgency and type.
<ul>
<li>Performance Monitoring:</li>
</ul>
o Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.

o Participate in regular training and development sessions to enhance support skills and product knowledge.
<ul>
<li>Team Collaboration:</li>
</ul>
o Collaborate with team members and other departments to improve support processes and customer experience.

o Provide feedback on common issues or trends to help improve the software and support strategies. 

Qualifications Needed:
<ul>
<li>Education:</li>
</ul>
o Associate&rsquo;s CS degree or higher in a related field preferred.
<ul>
<li>Experience:</li>
</ul>
o Previous experience in technical support of 2-3 years, especially in a SQL &amp; Python environment.
<ul>
<li>Skills:</li>
</ul>
o Strong communication skills, both written and verbal.

o Basic troubleshooting skills and the ability to learn new software quickly.

o Proficiency in using support ticketing systems and CRM tools.

o Excellent problem-solving abilities and a customer-focused mindset.
<ul>
<li>Attributes:</li>
</ul>
o Patient, empathetic, and able to handle customer inquiries with professionalism.

o Ability to work independently and as part of a team in a fast-paced environment.

o Strong organizational skills and attention to detail. 
<ul><li>The excellent English communication skills are required to communicate with the US team members.</li></ul></div>

L1 Support Engineer

IT Max Global

The L1 Technical Support Engineer reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

Excis Compliance

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 
 day.
 
 
 ∙Client in 190+ countries
 
 
 ∙6000+ Engineers
 
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 </li>
 <li>
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 </li>
 <li>
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 </li>
 </ul>
 
 Proficient In
 
 
 
 <ul>
 <li>
 Windows 7&ndash;10 operating systems
 </li>
 <li>
 Microsoft Active Directory and Group Policy Objects (GPOs)
 </li>
 <li>
 Microsoft Office 365
 </li>
 <li>
 PC hardware installation, troubleshooting, and repair
 </li>
 <li>
 Enterprise antivirus solutions
 </li>
 <li>
 Helpdesk ticketing systems
 
 
 </li>
 </ul>
 
 Experience with:
 
 
 
 <ul>
 <li>
 Mobile device management (iOS and Android)
 </li>
 <li>
 Enterprise encryption solutions
 </li>
 <li>
 Windows PC/laptop management via Active Directory
 </li>
 <li>
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 </li>
 <li>
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 </li>
 <li>
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 </li>
 <li>
 Adaptable and flexible in a fast-paced, dynamic work environment.
 </li>
 <li>
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 
 offer a supportive environment that encourages professional growth, continuous
 
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
</div>

L1 Desktop Support Engineer TR

ARISE IIP

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 All IT infra, NW, Server, Security, and IT System regular maintenance, updating and inventory
 </li>
 <li>
 All coordination with central IT team for necessary application implementation and patches updating
 </li>
 <li>
 New user Email ID creation, Laptop, and all necessary configurations
 </li>
 <li>
 All AMC contracts and repair maintenance work related to IT
 </li>
 <li>
 Support to various businesses on their initiatives, related to IT for workshop, meetings etc
 </li>
 <li>
 All L1 level IT support for applications
 </li>
 </ul>
 
 
 
 
 
 Qualification and experience
 
 
 
 
 
 <ul>
 <li>
 Qualified Computer Engg with L1 / L2 Support experience of 3-5 years
 </li>
 <li>
 Should be qualified CCNA
 </li>
 <li>
 Experience in Project Management
 </li>
 <li>
 Must have worked in corporate office setup and managed senior resources from support Pont of view
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk

Advansys ME

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support And Operations Enginner

Advansys ESC

Overview Job Summary: The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed. Key Responsibilities <ul><li>Monitor systems, servers, and applications to ensure operational availability and performance.</li><li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li><li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li><li>Track, document, and update incidents and resolutions using ITSM tools.</li><li>Perform basic troubleshooting for Windows and Linux operating systems.</li><li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li><li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li><li>Generate and review monitoring dashboards and alert reports.</li><li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li><li>Minimum of one year of hands-on experience in technical support or system operations.</li><li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li></ul> Technical Skills <ul><li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li><li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li><li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li></ul> Certifications and Standard Knowledge <ul><li>ITIL Foundation certification or equivalent is preferred.</li><li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li></ul>

L1 Support and Operations Enginner

L1 Support And Operations Engineer- Saudi Only

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