l2 support engineer

Staff Connect Information Technology Consultants

IT Systems and Networks Support EngineerExperienced L1 & L2 Engineers required.Experience in handling Systems, Servers, Networking products, IT Security etc.

L1 & L2 Support Engineer

Micrologic Networks Pvt. Ltd.

VMWareProvide Level 2 technical support for VMware infrastructure components, including:<ul><li>vSphere / ESXi hosts and virtual machines (VM lifecycle management)</li><li>vCenter Server administration and configuration</li><li>vSAN (storage clusters, performance tuning, fault domains)</li><li>NSX / NSX-T (network virtualization, firewall rules, micro-segmentation)</li><li>Monitor and maintain VMware infrastructure health, performance, and capacity.</li><li>Perform host patching, upgrades, and resource optimization using vSphere Lifecycle Manager.</li><li>Manage snapshots, backups, and disaster recovery configurations in line with policies.</li><li>Create and maintain documentation, runbooks, and knowledge base articles.</li><li>Support VM deployment automation and scripting (PowerCLI / PowerShell).</li><li>Ensure security compliance and configuration standards across VMware environments</li><li>Strong working knowledge of:</li><li>VMware vSphere (6.7, 7.x, 8.x)</li><li>VMware vCenter, ESXi, vSAN, NSX / NSX-T, Horizon</li><li>Virtual networking (VDS, VLANs, routing, firewalls)</li><li>Storage integration (SAN, NAS, iSCSI)</li><li>Basic understanding of Windows Server / Linux OS administration.</li><li>VMware certifications such as VCTA, VCP-DCV, VCP-NV, or VCP-DTM preferred.</li><li>5+ years of quality experience in VMWare setup supporting 1200+ virtual machines</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Commuter assistance</li></ul>Education:<ul><li>Higher Secondary(12th Pass) (Required)</li></ul>Experience:<ul><li>total work: 5 years (Preferred)</li><li>Desktop support L2: 5 years (Required)</li></ul>Work Location: In person

L2 Support Engineer

Caterpillar

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a skilled Senior IT Analyst Applications (L1/L2 Support Engineer) to join our Open Systems Development &amp; Support -CAT IT Division Bangalore Team.
We are seeking a highly skilled and experienced L1/L2 Support Engineer to join our IT operations team. The ideal candidate will have a strong background in ITIL practices and ITSM tools, with over 5 years of experience in support leadership roles. This position requires a proactive individual who can manage and resolve technical issues efficiently while ensuring high levels of customer satisfaction. Experience in Manufacturing or Supply Chain domains is a plus, and knowledge of Java is desired.
The preference for this role is to be based out of Bangalore PSN Office, KA-India
What you will do<ul><li>
Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests.</li><li>
Willing to work in varied shifts to lead the Support team.</li><li>
Lead and coordinate support activities, ensuring adherence to ITIL processes and best practices.</li><li>
Monitor system performance and proactively identify potential issues to minimize downtime.</li><li>
Collaborate with cross-functional teams to resolve complex technical problems.</li><li>
Maintain accurate documentation of support activities, incident reports, and resolution steps.</li><li>
Ensure compliance with ITSM standards and contribute to continuous improvement initiatives.</li><li>
Train and mentor junior support staff, fostering a culture of knowledge sharing and collaboration.</li><li>
Participate in root cause analysis and implement corrective actions to prevent recurrence of issues.</li><li>
Support changing management processes and ensure smooth deployment of updates and enhancements.</li><li>
Communicate effectively with stakeholders to provide updates on issue resolution and system status.</li></ul>
What you will have
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.</li><li>
Minimum of 5 years of experience in IT support roles, with at least 3 years in a lead capacity.</li><li>
Strong understanding of ITIL frameworks and ITSM tools.</li><li>
Proven ability to manage and resolve technical issues in a timely and effective manner.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li></ul><h3 class="jobSectionHeader">
Preferred Skills</h3><ul><li>
Experience in Manufacturing or Supply Chain domains.</li><li>
Working knowledge of Java and related technologies.</li><li>
Familiarity with incident management, problem management, and change management processes.</li><li>
Ability to analyze and interpret technical data to support decision-making.</li><li>
Strong organizational and time management skills.</li><li>
Having experience or knowledge in Java and exposure to Java based applications will be an added advantage.
</li><li>Work Timings: 01:00 Noon -10:00PM IST</li><li>
This position requires the employee to work a 5-day-a-week schedule in the office.</li></ul>
Skill Descriptors
<div>Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. 
Level Working Knowledge: 
<ul><li>Helps create contingency plans to mitigate impact of disruption on core applications.</li><li>Identifies key players, criticalities, roles, and responsibilities.</li><li>Investigates application-related issues with both business and IT professionals.</li><li>Recommends enhancements for a major application system or related subsystems.</li><li>Works with core application systems for a major business unit or function.</li></ul> 

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
Level Working Knowledge: 
<ul><li>Identifies and documents specific problems and resolution alternatives.</li><li>Examines a specific problem and understands the perspective of each involved stakeholder.</li><li>Develops alternative techniques for assessing accuracy and relevance of information.</li><li>Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.</li><li>Uses fact-finding techniques and diagnostic tools to identify problems.</li></ul> 

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design. 
Level Extensive Experience: 
<ul><li>Facilitates in application design reviews and walkthroughs.</li><li>Creates and evaluates technical alternatives for complex applications.</li><li>Interprets application services such as API; integrates them with technical design.</li><li>Develops various, distinct and multiple technical application designs.</li><li>Prepares technical design documents and blueprints for applications.</li><li>Explores and evaluates application design considerations for multiple technologies.</li></ul> 

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). 
Level Working Knowledge: 
<ul><li>Tracks problems associated with the quality and effectiveness of application software.</li><li>Researches the benefits and drawbacks of an organization's application software.</li><li>Drafts application software usage for the department's needs.</li><li>Provides instant support for end users of application software.</li><li>Implements a specific application software under the supervision of management.</li></ul> 

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. 
Level Working Knowledge: 
<ul><li>Follows policies, practices and standards for determining functional and informational requirements.</li><li>Confirms deliverables associated with requirements analysis.</li><li>Communicates with customers and users to elicit and gather client requirements.</li><li>Participates in the preparation of detailed documentation and requirements.</li><li>Utilizes specific organizational methods, tools and techniques for requirements analysis.</li></ul> 

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. 
Level Working Knowledge: 
<ul><li>Assists with current and planned integration initiatives.</li><li>Explores major issues and considerations for successful system integration.</li><li>Works with applications, data, technology bridges and a variety of platforms.</li><li>Works with existing interfaces as well as integration and migration plans within own area.</li><li>Plays an active role in local integration efforts.</li></ul> 

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. 
Level Working Knowledge: 
<ul><li>Supports the project leader in developing and executing system test plans.</li><li>Evaluates system documentation and user manuals for usability, accuracy and completeness.</li><li>Executes test cases, analyzes test results and reports on findings regularly.</li><li>Tests system components for compliance with functional requirements.</li><li>Participates in the testing of a system's ability to recover from hardware or software failures.</li></ul></div>
What you will get:<ul><li>
Work Life Harmony</li><li>
Earned and medical leave.</li><li>
Relocation assistance</li></ul>
Holistic Development<ul><li>
Personal and professional development through Caterpillar &lsquo;s employee resource groups across the globe</li><li>
Career developments opportunities with global prospects</li></ul>
Health and Wellness<ul><li>
Medical coverage -Medical, life and personal accident coverage</li><li>
Employee mental wellness assistance program</li></ul>
Financial Wellness<ul><li>
Employee investment plan</li><li>
Pay for performance -Annual incentive Bonus plan.</li></ul>
Additional Information:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers 
 
Caterpillar is an Equal Opportunity Employer (EEO) 
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
To update
Posting Dates:
November 18, 2025 - December 1, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

IT Analyst Applications (L1/L2 Support Engineer)

DXC Technology

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Troubleshoot and resolve complex web application issues.
 </li>
 <li>
 Analyze logs, APIs, and SQL queries to identify root causes.
 </li>
 <li>
 Escalate unresolved issues with detailed documentation.
 </li>
 <li>
 Communicate with users and provide effective solutions.
 </li>
 <li>
 Perform configuration updates, release checks, and smoke tests.
 </li>
 <li>
 Maintain knowledge base and suggest long-term fixes.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years&rsquo; experience in web application support.
 </li>
 <li>
 Strong knowledge of Java, .NET, or Visual Basic and REST APIs.
 </li>
 <li>
 Proficient in SQL (MySQL, SQL Server, PostgreSQL, or Oracle).
 </li>
 <li>
 Experience with Git, CI/CD, and cloud platforms (AWS/Azure/GCP) preferred.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 </ul>
 
 
</div>

L2 Support Engineer - Web Applications

IT Max Global

The L1 Technical Support Engineer reports to the NOC Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, he/she will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mailbox creation; Password reset; supporting connectivity. <ul>
 <li>Troubleshooting the issues related to Server Operating System</li>
 <li>Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications</li>
 <li>Responding and diagnosing problems through discussion with users and supervisor</li>
 <li>Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure</li>
 <li>Building, deploying and maintaining standard Windows updates and application installation packages</li>
 <li>Monitoring and managing the backups, Antivirus</li>
 <li>Monitoring customer s IT infrastructure, connectivity, and availability</li>
 <li>Monitoring and managing the Azure Cloud Infrastructure, Microsoft 365 applications</li>
 <li>Keeping up-to-date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise</li>
 <li>Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays</li>
 <li>Performing other duties as assigned</li>
</ul> <ul>
 <li>BS in Computer Science or IT related field</li>
 <li>5 to 6 years of Desktop and Server support experience</li>
 <li>Extensive knowledge of Microsoft Windows Servers, Active Directory, and Exchange administration, SQL administration are required</li>
 <li>Microsoft Certified System Engineer (MCSE) is Mandatory</li>
 <li>Basic network trouble shooting</li>
 <li>General understanding of ITIL Process</li>
 <li>Experience providing customer support for server application software in a multi-site enterprise</li>
 <li>Excellent customer service skills, including verbal and written communication skills</li>
 <li>Excellent organizational and troubleshooting skills</li>
 <li>Able to handle multiple tasks in a fast-paced environment</li>
 <li>Ability to create and maintain positive and professional business relationships with both internal associates.</li>
 <li>Proven diagnostic problem solving and solution development capabilities required</li>
 <li>Fluency in English, Arabic is a plus</li>
</ul>

L1-Technical Support Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration.
 
 We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware,
 
 software, and IT assets across multiple locations. Join us for a rewarding career in a
 
 supportive, family-like environment where you&rsquo;ll look forward to coming to work every
 
 day.
 
 
 ∙Client in 190+ countries
 
 ∙6000+ Engineers
 
 ∙200+ Enterprise Clients
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual
 
 achievements fuel team success. From solving complex IT challenges to celebrating
 
 wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Deliver first and second-level technical support and resolve customer issues effectively.
 
 </li>
 <li>
 Maintain clear communication regarding issue status and resolution timelines.
 
 </li>
 <li>
 Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
 
 </li>
 <li>
 Maintain accurate ticket updates for all reported incidents.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
 
 </li>
 <li>
 Provide basic support for Mac OS and Apple PC users.
 
 </li>
 <li>
 Install, upgrade, and troubleshoot printers and general computer hardware.
 
 </li>
 <li>
 Conduct routine preventative maintenance on computers, laptops, and printers.
 
 </li>
 <li>
 Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
 
 </li>
 <li>
 Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
 
 </li>
 <li>
 Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
 
 </li>
 <li>
 Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
 
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <li>
 
 Bachelor&rsquo;s degree in Computer Science or a related field, or an equivalent combination of education and experience.
 
 
 </li>
 <li>
 
 Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
 
 
 </li>
 <li>
 
 Minimum of 18 months of hands-on IT experience in a support or technical role.
 
 
 
 Proficient in:
 
 
 
 <ul>
 <li>
 
 Windows 7&ndash;10 operating systems
 
 
 </li>
 <li>
 
 Microsoft Active Directory and Group Policy Objects (GPOs)
 
 
 </li>
 <li>
 
 Microsoft Office 365
 
 
 </li>
 <li>
 
 PC hardware installation, troubleshooting, and repair
 
 
 </li>
 <li>
 
 Enterprise antivirus solutions
 
 
 </li>
 <li>
 
 Helpdesk ticketing systems
 
 
 
 Experience with:
 
 
 
 </li>
 <li>
 
 Mobile device management (iOS and Android)
 
 
 </li>
 <li>
 
 Enterprise encryption solutions
 
 
 </li>
 <li>
 
 Windows PC/laptop management via Active Directory
 
 
 </li>
 <li>
 
 Strong analytical and troubleshooting skills with a problem-solving mindset.
 
 
 </li>
 <li>
 
 Proven ability to multitask, set priorities effectively, and meet SLAs.
 
 
 </li>
 <li>
 
 Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
 
 
 </li>
 <li>
 
 Adaptable and flexible in a fast-paced, dynamic work environment.
 
 
 </li>
 <li>
 
 Willing to work off-hours or weekends when required for projects or emergency support.
 
 
 </li>
 </ul>
 
 
 
 </li>
 Benefits
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your
 
 technical expertise directly enhances user satisfaction and operational success. We
 
 offer a supportive environment that encourages professional growth, continuous
 
 learning, and collaboration across diverse technologies. Enjoy competitive
 
 compensation and the chance to contribute to a global IT leader who values innovation
 
 and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in
 
 Istanbul, Turkey and be at the forefront of IT support excellence!
 
 
 
</div>

L1 Desktop Support Engineer TR

Thinglogix

We&rsquo;re hiring a Development Engineer (L2 Support) with strong AWS and Node.js skills!Key responsibilities:<ul><li>Take ownership of escalated L2 tickets and ensure timely resolution.</li><li>Troubleshoot AWS issues (Lambda, API Gateway, RDS, CloudWatch, etc.).</li><li>Debug and fix issues using Node.js, Angular, and related technologies.</li><li>Analyze logs, automate recurring tasks, and identify performance or cost issues.</li><li>Manage and guide the L1 support team, ensuring issues are prioritized and resolved efficiently.</li><li>Collaborate with development teams to test and deploy fixes.</li><li>Document solutions and continuously improve support processes.</li></ul>Requirments:<ul><li>5+ years in development or technical support roles.</li><li>Strong hands-on experience with AWS, JavaScript, Node.js, and Angular.</li><li>Previous experience managing people or leading a small technical team.</li><li>Excellent troubleshooting and communication abilities.</li><li>Comfortable managing ticket queues and working with SLAs.</li><li>Available for rotational shifts in a 24x7 support setup.</li><li>Immediate joiners preferred.</li></ul>Job Type: Full-time

Development Engineer – L2 Support (AWS / Node.js)

Search 10000+ L2 support engineer jobs near you this November. New roles added regularly across leading industries. Apply today.