l2 support engineer

COMARCH

<div>Reference number: LSE/KSA/1023435<div><div><div>
 Locations:</div><div>
Dammam</div></div></div><div>
The L2 Support Engineer (OSS) provides advanced technical support for Operations Support Systems used in telecom or IT service environments. 
If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity with Comarch.
Candidate profile<ul><li>
Computer Science (or Software/Computer/Telecom Engineering) degree.</li><li>
Telecom industry experience (on operator or vendor side).</li><li>
OSS hands-on experience (L2 support / Application support / OSS operations).</li><li>
Strong technical troubleshooting (SQL, Linux, logs, APIs, scripting).</li><li>
Fluency in English; Arabic speaking is a strong advantage.</li><li>
based in Dammam.</li></ul>
Your responsibilities<ul><li>
Technical support (L2) for customers, analysis and resolution of software errors reported by technical staff of operators (telecom/network providers).</li><li>
Resolving bugs from test environments as well as occasional retests of the bugfixes.</li><li>
Handling tickets in the system, as well as monitoring their status and meeting established response deadlines (SLA - Service Level Agreement).</li><li>
Reacting to events detected by the monitoring systems.</li><li>
Application and data management, application installation in the form of a full release or single patches/hotfixes.</li><li>
Close cooperation with the Production and Development (R&amp;D) department and the Delivery department.</li><li>
Creating and updating technical documentation describing problem-solving processes.</li></ul>
For you<ul><li>
Support during planned maintenance windows, upgrades, and major releases.</li><li>
Competitive salary and stable employment &ndash; over 30 years of market presence.</li><li>
Professional growth opportunities and access to a global knowledge base.</li><li>
Join an international leader in digital transformation.</li></ul></div></div>

L2 Support Engineer OSS

Systems Arabia

<div>
 
 We are hiring an
 
 L1/L2 Technical Support Engineer
 
 at
 
 Systems Arabia
 
 to provide on-site frontline technical support. This role is responsible for ensuring high system availability, rapid incident resolution, and a seamless visitor experience. The engineer will troubleshoot hardware and software issues, monitor system performance, collaborate with L3 support teams and vendors, and maintain accurate technical documentation while operating in a high-availability, customer-facing environment supporting access control, cashless payment, and ticketing platforms.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide L1/L2 technical support for smart wearables, access control, cashless payment, and ticketing systems.
 </li>
 <li>
 Respond to incidents via ticketing systems, phone, email, and in-person requests from visitors and operations staff.
 </li>
 <li>
 Perform structured troubleshooting using diagnostic tools, system logs, and runbooks; resolve L1 issues and escalate to L2/L3 when required.
 </li>
 <li>
 Continuously monitor system health using enterprise monitoring tools and proactively identify performance issues or failures.
 </li>
 <li>
 Administer Linux (RHEL, Ubuntu, CentOS) and Windows Server environments, including user management, patching, backups, and system health checks.
 </li>
 <li>
 Diagnose basic network and connectivity issues using tools such as ping, traceroute, netstat, and tcpdump; coordinate with network teams for advanced issues.
 </li>
 <li>
 Log, track, and manage incidents and service requests using ITSM platforms, ensuring accurate documentation and SLA compliance.
 </li>
 <li>
 Coordinate with L3 support teams and hardware/software vendors for escalations, firmware updates, RMAs, and complex issue resolution.
 </li>
 <li>
 Communicate clearly and professionally with visitors, operations teams, and stakeholders, providing timely status updates during incidents.
 </li>
 <li>
 Maintain and update runbooks, SOPs, knowledge base articles, system diagrams, and asset inventories.
 </li>
 <li>
 Provide hands-on on-site support, including hardware diagnostics, device replacements, cabling checks, and infrastructure inspections.
 </li>
 <li>
 Ensure compliance with information security, data privacy, and access control policies.
 </li>
 <li>
 Participate in continuous learning, certification efforts, knowledge sharing, and process improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, system administration, or IT operations.
 </li>
 <li>
 Prior on-site support experience in high-availability or enterprise environments.
 </li>
 <li>
 Strong experience with Linux and Windows Server administration.
 </li>
 <li>
 Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus, SolarWinds).
 </li>
 <li>
 Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
 </li>
 <li>
 Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
 </li>
 <li>
 Basic scripting skills in Bash, PowerShell, or Python.
 </li>
 <li>
 Familiarity with IoT platforms, access control systems, or payment integrations (preferred).
 </li>
 <li>
 Relevant certifications (RHCSA/RHCE, MCSA, ITIL, CompTIA) preferred
 </li>
 <li>
 Full-time on-site role at the Qiddiya AquaArabia facility.
 </li>
 <li>
 Flexibility for extended hours, weekends, or on-call support.
 </li>
 <li>
 Ability to perform physical tasks, including lifting equipment (up to 20 kg).
 </li>
 <li>
 Adherence to organizational policies, safety standards, and professional conduct.
 </li>
 <li>
 Strong English communication skills with the ability to explain technical issues to non-technical users.
 </li>
 <li>
 Customer-focused mindset with professionalism and empathy.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work under pressure in high-traffic or critical environments.
 </li>
 <li>
 Team-oriented, self-motivated, and accountable.
 </li>
 </ul>
 
 
</div>

L1/L2 Technical Support Engineer

TAWANTECH

<div>Job Summary
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.
Key Responsibilities<ul><li>
Provide production support and incident resolution (SLA-driven).
</li><li>Monitor fraud alerts, transactions, and system performance.
</li><li>Troubleshoot application, database, and integration issues.
</li><li>Support system upgrades, patches, and deployments.
</li><li>Perform root cause analysis (RCA).
</li><li>Coordinate with fraud operations, core banking, and IT teams.</li></ul> 

Requirements 
 
Requirements<ul><li>
5+ years in banking application support.
</li><li>Hands-on experience with FALCON Fraud Management System.
</li><li>Strong SQL and Unix/Linux knowledge.
</li><li>Understanding of fraud monitoring (cards &amp; digital payments).
</li><li>Familiar with ITIL processes.</li></ul></div>

Senior Support Engineer

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. 
</div><div>The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
</div><div>Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. 
</div><div>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. 
 
We are looking for a motivated and detail-oriented VDI Support Specialist to join our Virtual Desktop Infrastructure (VDI) operations team. This role will act as a Citrix L2 Support Engineer, primarily handling incidents and service requests from the Citrix L2 Queue, ensuring stable day-to-day operations and excellent end-user experience. 
</div><div>The ideal candidate will have hands-on experience supporting any VDI-solution, strong troubleshooting skills, and a solid foundation in Windows, networking, and end-user support. This role works closely with L3 Citrix Engineers and other infrastructure teams, escalating complex issues when required and following established runbooks and procedures.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Handle incidents and service requests from the Citrix L2 Queue related to Citrix issues from end user side.</li>
<li>Provide second-line support for end users accessing VDI environments from Windows, ThinClients(eLux) or macOS devices.</li>
<li>Troubleshoot and resolve common VDI issues such as:<ul>
<li>Session launch failures</li>
<li>Slow connection performance</li>
<li>Login issues, Profile and user environment problems</li>
<li>User device OS-level problems</li>
</ul></li><li>Monitor Citrix environments using tools such as Citrix Director/Citrix Monitor and follow operational dashboards and alerts.</li>
<li>Perform basic administration tasks under approved procedures (user access checks, session management, service restarts).</li>
<li>Perform user-level network troubleshooting related to VDI connectivity (latency, packet loss, access issues).</li>
<li>Work with networking and security teams following defined escalation paths.</li>
<li>Escalate complex or recurring issues to L3 Citrix Engineers with clear troubleshooting details and evidence.</li>
<li>Assist in vendor support cases by collecting logs, reproducing issues, and following guidance from senior engineers.</li>
<li>Contribute to documentation by updating known issues, resolutions, and operational notes.</li>
<li>Participate in shift handovers and knowledge-sharing sessions within the VDI support team.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Operating Systems:<ul>
<li>Troubleshooting skills with Windows OS (Windows 10/11, basic Windows Server concepts).</li>
<li>Linux and macOS user support experience is a plus.</li>
</ul></li><li>Networking Basics:<ul><li>
Understanding of networking fundamentals (IP addressing, DNS, DHCP, OSI model, basic routing concepts).</li></ul>
</li><li>Support Experience:<ul>
<li>Experience working in a helpdesk, call center, or IT operations environment.</li>
<li>Familiarity with ITSM processes (incident, problem, and request management).</li>
</ul></li><li>VDI - nice to have:<ul>
<li>1&ndash;3 years of hands-on experience supporting any VDI solution in an operational role.</li>
<li>Basic understanding of VDI concepts and components.</li>
<li>Awareness of user profiles, policies, golden images, and session-based vs persistent desktops.</li>
</ul></li><li>Communication:<ul>
<li>Good English communication skills (written and spoken).</li>
<li>Ability to explain technical issues clearly to end users and senior engineers.</li>
</ul></li></ul><ul><li>Exposure to Profile Management, or basic NetScaler/ADC concepts.</li>
<li>Experience with monitoring tools (Citrix Director, Zabbix, or similar).</li>
<li>Familiarity with Active Directory (users, groups, GPO basics).</li>
<li>Experience using ITSM tools such as Jira Service Management.</li> 
</ul> 
<h3 class="jobSectionHeader">About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

VDI Support Specialist

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Senior Application Support and Cloud Operations Engineer
 
 
 
 
 Mission:
 
 
 
 The Managed Application Cloud Expertise (MAC) team is part of the Digital Technology Organization . MAC team handle the &ldquo;middle tier&rdquo; role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.
 
 
 
 Key tasks and responsibilities:
 
 
 
 Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
 
 
 Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
 
 
 
 Technical responsibilities:
 
 
 
 <ul>
 <li>
 Ensure applications&rsquo; availability to meet the SLA target
 </li>
 <li>
 Handle, diagnose and route in real-time incoming trouble tickets
 </li>
 <li>
 Provide system administration for the applications implemented on Windows servers.
 </li>
 <li>
 Execute changes and task orders on windows server
 </li>
 <li>
 Responsible for 2nd level technical support and escalation
 </li>
 <li>
 Communicate planned/unplanned outages to end users
 </li>
 <li>
 Participate in the UAT testing for any bugs/new application features
 </li>
 <li>
 Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
 </li>
 <li>
 Fully understanding the functionality of applications to help them define their QoS matrixes
 </li>
 <li>
 Providing L2 support for the cloud infrastructure
 </li>
 <li>
 Providing L2 application support to cloud-based applications
 
 
 </li>
 </ul>
 
 Functional responsibilities:
 
 
 
 <ul>
 <li>
 Managing and handling known issues related to the application support or to the infrastructure support
 </li>
 <li>
 Collaborating within the team
 </li>
 <li>
 Coordinate with development teams for application updates, patches, and new feature deployments, ensuring minimal disruption.
 </li>
 <li>
 Contribute to automation initiatives
 </li>
 <li>
 Maintain documentation related to application configurations, infrastructure, and troubleshooting procedures.
 </li>
 <li>
 Engage in continuous learning
 </li>
 <li>
 Participate in on-call rotation and ensure timely response to critical incidents outside regular working hours.
 </li>
 <li>
 Contribute to service improvement initiatives
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Functional Skills:
 
 
 
 <ul>
 <li>
 Troubleshooting skills
 </li>
 <li>
 Strong ability to work in a team
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Time management
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:
 
 
 <ul>
 <li>
 Operating system administration &amp; scripting (Windows, Linux)
 </li>
 <li>
 Database administration (Oracle, SQL Server, Postgres)
 </li>
 <li>
 Web Services (SOAP, REST)
 </li>
 <li>
 Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
 </li>
 <li>
 Big Data platforms, pervious work on Hadoop or mongo DB
 </li>
 <li>
 Microsoft Azure Fundamentals
 </li>
 <li>
 Microsoft Azure Administrator
 </li>
 <li>
 VMware Cloud Fundamentals
 </li>
 <li>
 Continuous delivery tools (Kubernetes, Ansible)
 </li>
 <li>
 Security protocols (ethical hacking is a plus)
 </li>
 <li>
 Good experience in working in agile and DevOps
 </li>
 <li>
 Good understanding of network protocols (CCNA is a plus)
 </li>
 <li>
 ITIL foundation knowledge (certificate is a plus)
 
 
 </li>
 </ul>
 
 Educational background:
 
 
 
 <ul>
 <li>
 B.Sc. in computer science or equivalent
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Fluent in French is a plus
 </li>
 <li>
 Minimum 3 years of experience within IT
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Senior Application Support and Cloud Ops Engineer

Global IT Services HUB

Responsibilities :&middot; Own &amp; Resolve: Handle a higher-tier ticket queue, resolving complex L1 incidents and executing defined L2 procedures for RHEL 9 and VMware environments with minimal supervision.&middot; Advanced Troubleshooting: Perform in-depth log analysis, diagnose performance bottlenecks (CPU, memory, I/O), troubleshoot network connectivity (firewalld, ss, tcpdump), and manage basic SELinux contexts.&middot; VMware Administration: Execute standard VM operations (provisioning, cloning, templates), manage resources (vCPU, RAM, disk), troubleshoot VMware Tools and VM networking, and assist with vMotion/DRS events.&middot; Process &amp; Knowledge Leadership: Create, update, and improve operational runbooks and knowledge base articles. Participate in post-incident reviews and contribute to problem management.&middot; Mentorship: Provide guidance and knowledge sharing to newer L1 team members, helping to uplift the entire team's capability.Automation &amp; Improvement: Identify repetitive tasks and contribute to scripting solutions (using Bash, Python, or Ansible) to improve efficiency and reduce manual work.Requirements:&middot; 3+ years of hands-on experience in a technical support, systems administration, or NOC role supporting Linux servers in a production environment.&middot; Proven RHEL/CentOS/AlmaLinux Skills:o Strong command-line fluency: systemd service management, package management (dnf, yum), log interrogation, user/group security, and filesystem management.o Practical experience with networking, bonding, firewall-cmd, and basic troubleshooting.&middot; Proven VMware vSphere Experience:o Daily operational use of vSphere Client for VM lifecycle management.o Understanding of ESXi host basics, datastores, and virtual networking (vSwitches, port groups).&middot; Systematic Problem-Solver: You use a logical, data-driven approach to diagnose issues, not just trial-and-error.&middot; Excellent Communicator: Ability to translate technical details for both engineers and business stakeholders. Strong written documentation skills.Required Skills:&middot; RHCSA certification (or equivalent hands-on skill level).&middot; Experience with infrastructure monitoring/alerting tools (Zabbix, Nagios, SolarWinds, Grafana).&middot; Basic scripting for automation (Bash shell scripting is a strong plus).&middot; Exposure to configuration management tools (Ansible, Puppet).&middot; Understanding of core storage concepts (SAN, NFS, iSCSI) and how they present to RHEL/VMware.&middot; Familiarity with ITIL processes (Incident, Problem, Change).Job Type: Full-time

L1, L2 ENGINEER RHEL/VMWARE

Techsurge Pvt. Ltd.

Monitor infrastructure and application health using SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.Perform L1-level incident detection, logging, and initial diagnostics.Escalate issues to L2/L3 teams and ensure timely follow-up and closure.Create and maintain dashboards and visualizations in monitoring tools to improve operational insights.Document incidents, resolutions, and standard operating procedures.Collaborate with internal teams for root cause analysis and continuous improvement.Participate in 24/7 shift rotations, including nights and weekends.Train and mentor existing L1 resources to improve their technical capabilities and understanding of monitoring tools.Take initiative in learning new technologies and contributing to process enhancements.Escalate issues to relevant vendors/service providers.Required Experience and Skills:Minimum 3 years of experience in NOC or monitoring roles.Education: Bachelor&rsquo;s Degree (16 Years) in Computer Science, IT, Telecommunications, or related field.The ideal candidate will have hands-on experience with monitoring tools such as SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).Hands-on experience with SolarWinds, PRTG, eG Innovations, and Cisco AppDynamics.Experience in designing dashboards and reports within monitoring platforms.Excellent incident management, communication, and documentation skills.Ability to multitask and work effectively under pressure.Self-driven with a growth mindset and leadership potential.Preferred Certifications (Optional):CCNA, CompTIA Network+, ITIL FoundationJob Type: Full-timeWork Location: In person

NOC Engineer (Karachi Onsite)

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