lead care manager

Serene health

<div><div>Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!</div>

Job Summary:

The official job title is Lead Care Manager (LCM).

The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.

Responsibilities:
<ul>
<li>Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.</li>
</ul><ul><li>Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.</li>
</ul><ul><li>Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.</li>
</ul><ul><li>Maintain on-going contact with members, via telehealth and in-person visitation.</li>
</ul><ul><li>Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.</li>
</ul><ul><li>Maintain empathy and professionalism while contacting members and families.</li>
</ul><ul><li>Supporting behavioral health coordination, Substance Abuse and Community Resources.</li>
</ul><ul><li>Perform additional duties as assigned.</li></ul> 


Populations of Focus:
<ul>
<li>Individuals experiencing homelessness: Lacking a fixed, regular, and adequate nighttime residence.</li>
</ul><ul><li>Individuals at risk for avoidable hospital or emergency department utilization: Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence.</li>
</ul><ul><li>Individuals with Serious Mental Health and/ or substance use disorder needs: Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.</li>
</ul><ul><li>Individuals transitioning from incarceration/Justice Involved: Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months.</li>
</ul><ul><li>Adults living in the community and at risk for long-term care institutionalization: Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.</li>
</ul><ul><li>Adult nursing facility residents transitioning to the community: Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community.</li>
</ul><ul><li>Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health.</li>
</ul><ul><li>Children and Youth Involved in Child Welfare</li>
</ul><ul><li>Individuals with Intellectual/ Developmental Disabilities: Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus.</li>
</ul><ul><li>Pregnant and Postpartum individuals; Birth Equity Population of Focus: Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.</li>
</ul>
Education and Experience:
<ul>
<li>High school diploma or GED required.</li>
</ul><ul><li>Minimum of 1 year experience in case management, member care, customer 
service, call center, or member care required.</li>
</ul><ul><li>Valid California driver's license and valid vehicle insurance required.</li>
</ul><ul><li>MA certificate or medical terminology knowledge preferred.</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Excellent communication, interpersonal, customer service and organizational skills.</li>
</ul><ul><li>Computer skills for documentation, email and chat support.</li>
</ul><ul><li>Proficient skills in working independently and collaboratively in a team to provide member care.</li>
</ul><ul><li>Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously.</li>
</ul><ul><li>Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.</li>
</ul><ul><li>Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.</li>
</ul>
Physical Requirements:
<ul>
<li>Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.</li>
</ul><ul><li>Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.</li>
<li>Prolonged periods of sitting at an office desk on the computer.</li>
<li>Lifting: Able to lift up to 15lbs.</li>
</ul><div>
Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, &amp; Vision Benefits: We have various insurance options for you and your family.

Short &amp; Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships. 


Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.</div></div>

Lead Care Manager

Titanium Healthcare

<div>WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren&rsquo;t getting the medical care they need. We&rsquo;re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. 


Join us in our mission! 


POSITION SUMMARY

The Bilingual Outreach Lead Care Manager (LCM) is a member facing community-based care management and outreach position. The LCM will be responsible for providing oversight and coordination of health care management services within the Enhanced Care Management (ECM) program. Additionally, the LCM will conduct outreach to ensure members are provided with information and assistance needed for the ECM program. 


WHERE YOU&rsquo;LL WORK

This position is hybrid. Work from home while servicing members in the Orange County region; 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. You will have full control over your schedule when meeting members. Lead Care Managers are required to travel to their members within their designated areas. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. 


WHAT YOU&rsquo;LL DO

Care Coordination:
<ul>
<li>Manage an assigned caseload of adult and pediatric members</li>
<li>Conduct comprehensive assessments to determine the physical, emotional, and social needs of members</li>
<li>Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs</li>
<li>Tailor care plans to individual needs and goals</li>
<li>Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care</li>
<li>Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs</li>
<li>Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements</li>
<li>Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status</li>
<li>Provide positive client service experience through multiple support channels including telephonic and in-person; the Enhanced Care Management program is high touch and in-person centered</li>
<li>Maintain accurate and up-to-date records of assessments, care plans, and interactions with members</li>
<li>Ensure compliance with relevant regulations and standards</li>
<li>Complete all required documentation accurately in a timely manner and in accordance with company standards</li>
<li>Provide leaders with case progress periodically and on a required basis</li>
<li>Serve as an advocate for patients or clients, helping navigate the healthcare system, understand treatment options, and access the services required</li>
<li>Provide education to members and their families on health-related topics, treatment options, and self-care strategies</li>
<li>Identify and connect members with appropriate community resources, support services, and programs to address needs, such as housing assistance, financial aid, or counseling services</li>
<li>Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting</li>
<li>Opportunity to participate in training new employees</li></ul> 


Outreach:
<ul>
<li>Conduct telephonic or in-person outreach efforts to current or prospective members</li>
<li>Follow established policies to outreach, enroll, and exclude members</li>
<li>Verify enrollment eligibility for the Enhanced Care Management program</li>
<li>Complete referrals to the ECM program when necessary</li>
<li>Partner with healthcare professionals, community, social support services, and other healthcare entities to locate members</li>
<li>Answer inbound helpline and respond to member inquiries in a timely and professional manner</li>
<li>Continuously improve knowledge of Company products and services to better assist members</li>
<li>Utilize and review data sharing sites to collect and share patient health information and ER utilization with relevant care teams to initiate transition of care</li>
<li>Review and verify the accuracy of member information file to ensure data is up to date and there are no errors</li>
<li>Perform other duties as assigned or required per departmental policy</li></ul> 


WHO YOU ARE
<ul>
<li>Fluent in English and Bilingual in Spanish or Vietnamese (written and verbal)</li>
<li>Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner</li>
<li>Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation</li>
<li>Ability to identify problems and use logic and related information to develop and implement solutions</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures</li>
<li>Ability to communicate clearly in-person, by phone, and electronically</li>
<li>Frequent use of computers, keyboard, handheld, and mobile devices</li>
<li>Competent with computers, email, virtual platforms, and Microsoft Office based programs</li>
<li>Ability to type for extended periods</li>
<li>Must be able to remain in a stationary position</li>
<li>Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested</li>
<li>Must be able to move around the office and/or travel throughout community</li>
<li>Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions</li>
<li>Ability to climb stairs or navigate uneven terrain in community and home environments</li>
<li>Ability to lift, carry, push, or pull up to 20&ndash;25 pounds (e.g., laptop bag, forms, mobile equipment)</li>
<li>Ability to bend, reach, and conduct in-person visits in non-traditional environments</li>
<li>Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice</li>
<li>Ability to maintain professionalism and safety in diverse environments</li></ul> 


WHAT YOU&rsquo;LL NEED
<ul>
<li>Associate degree and minimum 2+ years of healthcare or care coordination experience</li>
<li>Current and valid Driver&rsquo;s License</li>
<li>Proof of auto insurance</li>
<li>Current BLS certification from the American Heart Association upon start date</li>
<li>Distraction-free home workspace with a secure internet connection</li></ul> 


NICE TO HAVES
<ul>
<li>Medical Assistant certification, Certified Nursing Assistant, or experience with home health, hospice, case management, social work, or another related field</li>
<li>Experience working in the healthcare field with pediatric population</li>
<li>Experience using eClinicalWorks (eCW)</li></ul> 


WHAT YOU&rsquo;LL ENJOY
<ul>
<li>Make an impact: an organization who cares about its employees, communities, and the future of healthcare</li>
<li>Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself</li>
<li>Growth: opportunities to develop and grow your career with us</li>
<li>Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business</li>
<li>Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy</li>
<li>Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model</li>
<li>Medical, Dental, &amp; Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan</li>
<li>Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare</li>
<li>Flexible Spending, Health Savings &amp; Dependent Care Accounts</li>
<li>Life/AD&amp;D insurance funded 100% by Titanium Healthcare</li>
<li>Supplemental Short-Term Disability</li>
<li>Employee Assistance Programs</li>
<li>Protect your pet(s) with Pet Insurance</li>
<li>401(k) plan</li></ul> 


EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. 


Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.</div>

Bilingual Outreach Lead Care Manager

Vynca

<div>Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. 
 
We&rsquo;re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. 
 
At Vynca, our mission is to provide comprehensive care for more quality days at home.<h1 class="jobSectionHeader">
About the job</h1>
Internal Title: Lead Care Manager
We're seeking an exceptional Lead Care Manager (LCM) to join our team. Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the LCM serves as the client&rsquo;s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client&rsquo;s needs and care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client&rsquo;s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.
 
 
This is a hybrid position that requires traveling throughout the Humboldt County area.
This is a critical role that we're looking to fill as soon as possible.<h1 class="jobSectionHeader"> 
What you&rsquo;ll do</h1>
Hybrid (in-field and remote) care management duties as described below:<ul><li>
Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports</li><li>
Oversees the development of the client care plans and goal settings</li><li>
Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services</li><li>
Connect clients to other social services and supports that are needed</li><li>
Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)</li><li>
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles</li><li>
Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system</li><li>
Evaluate client&rsquo;s progress and update SMART goals</li><li>
Provide mental health promotion</li><li>
Arrange transportation (e.g., ACCESS)</li><li>
Complete all documentation, including outcome measures within the timeframes established by the individual care plans</li><li>
Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems</li><li>
Complete monthly reporting to ensure program compliance</li><li>
Attend training as assigned</li></ul><h1 class="jobSectionHeader">
Your experience and qualifications</h1><ul><li>
2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations</li><li>
Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, both in the field and remotely, with flexibility for potential evenings and weekends.</li><li>
Working knowledge of government and community resources related to social determinants of health</li><li>
Clean driving record, valid driver's license, and reliable transportation</li><li>
Excellent oral and written communication skills</li><li>
Positive interpersonal skills required</li><li>
Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet</li><li>
Bilingual (English/Spanish) preferred</li></ul>
Additional Information<ul><li>
The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.</li><li>
Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.</li><li>
Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.</li><li>
Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.</li><li>
Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.</li><li>
Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.</li></ul></div>

Case Manager

Pair Team

<div><h2 class="jobSectionHeader">About Pair Team</h2> 


At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 


Our Values
<ul>
<li>Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li>Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li>Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li>Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li>Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader">In the News</h3>
<ul><li>Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li>TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li>Axios: Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"> 
About the Opportunity</h2>

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Bilingual Member Services Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager. 

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home 

<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul> 

<h3 class="jobSectionHeader">
What You'll Need</h3>
<ul><li>3+ years of general work experience (healthcare call environments preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li>Bilingual &ndash; English/Spanish</li>
<li>Telehealth experience in high volume call settings (inbound and outbound)</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of healthcare call center experience</li>
<li>Experience with motivational interviewing</li>
<li>Metrics driven
</li><li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul> 

<h3 class="jobSectionHeader">
Because We Value You</h3>
<ul><li>Salary: $25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><div> 
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</div></div>

Bilingual Member Services Representative (Remote, Spanish Speaking)

KBR, Inc.

<div>
 
 Title
 
 
 
 Lead Cost Controller
 
 
 
 
 Lead Cost Controller
 
 
 
 
 
 Primary Objectives
 
 
 
 <ul>
 <li>
 Develop, coordinate and manage procedures to ensure the efficient cost control of the Projects, including the recording, controlling, forecasting and reporting of all financial matters.
 </li>
 <li>
 To proactively support the Project by managing the cost control personnel and their activities across the organization
 </li>
 <li>
 To assist and support the Project Controls Manager and Cost Department Head
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop, implement and control the project accounting and job costing system to meet project requirements
 </li>
 <li>
 Take ownership of the cost control function and ensure integrity of the data being processed
 </li>
 <li>
 Interface with project personnel to develop project forecasts and analyse project costs
 </li>
 <li>
 Supervise any supporting roles in the project cost control area
 </li>
 <li>
 Liaise with clients to clarify cost related issues and develop timely and meaningful monthly invoices. Ensure payment of invoices according to EPCM contract terms
 </li>
 <li>
 Preparation of project invoices in conjunction with the Accounts Department
 </li>
 <li>
 Liaise with Client for reporting purposes
 </li>
 <li>
 Preparation of monthly financial reports for the project. Also prepare other financial analysis as required on an ad hoc basis
 </li>
 <li>
 Implement financial controls including controlling authorizations of expenditure and cash flow projections
 </li>
 <li>
 Preparation of budgets in conjunction with engineering and construction team members
 </li>
 <li>
 Ensure effective coordination and cooperation between other team members, particularly regarding cost, planning (forecasting) and procurement matters
 </li>
 <li>
 Ensure through quality practices that work is completed accurately and in accordance with company procedures.
 </li>
 <li>
 Utilize Continuous Improvement processes to ensure consistent quality and fit-for-purpose outcomes.
 </li>
 <li>
 Promote the identification of potential areas of concern or improvement, to maximize cost effectiveness on projects and work practices.
 </li>
 <li>
 Develop and maintain a professional, highly skilled Cost Control team through leadership, resources, technical and system support, training and innovation.
 </li>
 <li>
 Provide advice and guidance to other personnel as required.
 </li>
 <li>
 Develop and maintain effective working relationships with team members and other personnel.
 </li>
 <li>
 Provide guidance and support to Asset Cost Controllers and Project Cost Controllers in fulfilling their cost control responsibilities.
 </li>
 <li>
 Maintain a high level of communication / interface with other cost and project control personnel within
 </li>
 <li>
 Monitor cost control applications to ensure project data integrity.
 </li>
 <li>
 Provide ad-hoc cost control support / advice to Project Engineers and Management.
 
 
 </li>
 </ul>
 
 Qualifications Including Required Education, Experience, &amp; Skills
 
 
 
 <ul>
 <li>
 Must have a degree / diploma in Science or Financing / Accounting.
 </li>
 <li>
 Must have minimum 10 years post qualification experience
 </li>
 <li>
 Must have minimum 5 years post qualification experience in oil and gas projects
 </li>
 <li>
 Must have minimum 5 years experience in a Lead Cost Controller role
 
 
 </li>
 </ul>
 
 Essential Skills
 
 
 
 <ul>
 <li>
 Proven computer literacy skills with experience in cost and project control computer applications
 </li>
 <li>
 Proven ability to communicate effectively with others; (verbally, in written communications and in presentations / meetings).
 </li>
 <li>
 Ability to effectively and efficiently plan / prioritise all areas of responsibility such as: Budgets; Time management; Resources &ndash; training and succession planning.
 </li>
 <li>
 Demonstrate an awareness and understanding of industry standard practices in cost control activities.
 </li>
 <li>
 Experience in audit activities.
 
 
 </li>
 </ul>
 
 Decarbonization &ndash; Energy Transition &ndash; Sustainability Belong. Connect. Grow. with KBR!
 
 
 
 
 R2113926
 
</div>

Lead Cost Controller

Reliance Industries Limited

<div>
 
 Interested candidates, kindly mail to
 
 
 enpcareers.hr@ril.com
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 To lead contract management activities by providing end-to-end oversight, drive contracting strategy implementation, ensure strong governance, mitigate risks and enable seamless execution of contractual obligations across projects and business unit.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the end-to-end contract lifecycle, including drafting, review, negotiation and award support, execution, compliance monitoring, amendments and closure.
 </li>
 <li>
 Act as the main point of contact for complex contractual negotiations with vendors, contractors and partners ensuring commercial and legal alignment.
 </li>
 <li>
 Identify, assess and mitigate contractual risks by providing advice on risk allocation, indemnities, liquidated damages, warranties and performance obligations.
 </li>
 <li>
 Provide contract interpretation guidance to internal stakeholders, resolving ambiguities and ensuring consistent understanding across functions.
 </li>
 <li>
 Drive improvements in contract templates, clauses, governance frameworks and approval processes to strengthen risk controls and responsiveness.
 </li>
 <li>
 Ensure contract adherence to corporate policies, delegated authorities and regulatory requirements.
 </li>
 <li>
 Collaborate closely with internal stakeholders like legal, procurement, imports, finance, project and operations teams to align contractual terms with business requirements.
 </li>
 <li>
 Monitor and manage contractual deliverables, milestones, change orders, claims, extensions and performance metrics.
 </li>
 <li>
 Review and validate contractor/vendor submissions (e.g., claims, variations, invoices) against contract terms.
 </li>
 <li>
 Support audits, compliance reviews and dispute resolution processes with clear documentation and contractual reasoning.
 </li>
 <li>
 Guide contract management team members and provide structured feedback for development support.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills for Lead :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/ Master's degree in Engineering/ Masters or PG in Management preferable; advanced or professional certification in contracts, procurement or commercial law is preferable.
 </li>
 <li>
 12-15 years for BE Engineering / 12-13 years in case of BE + MBA of relevant experience in contract management, commercial negotiations and contract risk assessment.
 </li>
 <li>
 Strong work ethic, understanding of contract structures, risk clauses and contract clauses and requirements like performance guarantees, indemnities, claims management, etc.
 </li>
 <li>
 Excellent analytical, communication and stakeholder management skills.
 </li>
 <li>
 Ability to influence negotiations, resolve disputes and provide pragmatic contract solutions.
 </li>
 <li>
 Experience with contract management systems and strong documentation practices.
 </li>
 </ul>
 
 
 
 
 Interested candidates, kindly mail to
 
 
 enpcareers.hr@ril.com
 
 
 
</div>

Lead Contract Management

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