lead case manager

Keystone Human Services

<div><p>Keystone Human Services is currently seeking a Lead Intensive Case Manager to join our team in providing individualized, person-directed support in the area of mental health. Our work focuses on inclusion and building communities where everyone has the opportunity to thrive and fully participate in everything society has to offer.
</p>
<p></p><p>As a Lead Intensive Case Manager, you will assist adults with mental illness gain access to needed resources such as medical, social, educational, and other services. This position mentors other Intensive Case Managers on the team and assists in case note reviews and approvals.
</p>
<p></p><p>Keystone Human Services values health, wellbeing, and professional growth. Our team has access to a competitive benefits package comprised of medical, dental, vision, paid time off, 401K, career advancement, tuition reimbursement, wellness programs, and more!
</p>
<p></p><p>Job Details:</p>
<ul>
<li>Full time, non-exempt position</li>
<li>$24.00 per hour</li>
</ul>
<p></p><p>Minimum Educational Qualifications: <i>(one of the following)</i></p>
<ul>
<li>Master&rsquo;s degree in social work, psychology, rehabilitation, activity therapies, counseling, or education and three (3) years of direct care experience in mental health
</li><li>Bachelor&rsquo;s degree in nursing and three (3) years of direct care experience in mental health
</li><li>Bachelor&rsquo;s degree in social work, sociology, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, or education; or be a registered nurse; and five (5) years of direct care experience in mental health including two (2) years of supervisory experience
</li></ul><p></p><p>Additional Minimum Requirements:
</p>
<ul><li>Effective communication and proficient computer skills</li>
<li>Ability to resolve complex issues and respond effectively in crisis situations</li>
<li>Valid driver&rsquo;s license with daily access to a privately maintained and insured vehicle</li>
<li>Successful completion of the pre-employment process, including clearances and verifications</li>
</ul>
<p></p><p>Keystone Human Services prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p>
<p></p><p>Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.</p></div>

Mental Health - Lead Intensive Case Manager

Pair Team

<div><h2 class="jobSectionHeader"><b>About Pair Team</b></h2><br>
<p></p>
<p>
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.</p>
<p>
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.</p>
<p>
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.</p>
<p>
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a <b>58% reduction in emergency department visits</b> and a <b>29% reduction in hospital admissions</b>.</p>
<p>
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.</p><br>
<p></p>
<p><b>
Our Values</b></p>
<ul>
<li><b>Lead with integrity: </b>We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li><b>Embrace challenges:</b> We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li><b>Break through walls: </b>We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li><b>Act beyond yourself: </b>We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li><b>Care comes first: </b>We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader"><b>In the News</b></h3>
<ul><li><b>Forbes: </b>For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li><b>TechCrunch: </b>Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li><b>Axios: </b>Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"><br>
<b>About the Opportunity</b></h2>
<p>
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.</p>
<p>
We seek a full-time <b>Bilingual Member Services Representative</b> to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager.</p><br>
<p><b>
This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home</b></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
What You'll Need</b></h3>
<ul><li>3+ years of general work experience (healthcare call environments preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li><b>Bilingual &ndash; English/Spanish</b></li>
<li>Telehealth experience in high volume call settings (inbound and outbound)</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications:</b></h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of healthcare call center experience</li>
<li>Experience with motivational interviewing</li>
<li>Metrics driven
</li><li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Because We Value You</b></h3>
<ul><li>Salary: $25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><p></p><div><p><i><br>
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.</i></p>
<p><i>
Pair Team participates in E-Verify to verify employment eligibility for new hires.</i><br>
<br>
<i>Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.</i></p>
<p><b>
We do not conduct any TA business outside of our @</b><b>pairteam.com</b><b> emails.</b> If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.</p>
<p><b>
Note:</b> Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</p></div></div>

Bilingual Member Services Representative (Remote, Spanish Speaking)

Reliance Industries Limited

<div>
 <p>
  Interested candidates, kindly mail to
  <strong>
   <u>
    enpcareers.hr@ril.com
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To lead contract management activities by providing end-to-end oversight, drive contracting strategy implementation, ensure strong governance, mitigate risks and enable seamless execution of contractual obligations across projects and business unit.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead the end-to-end contract lifecycle, including drafting, review, negotiation and award support, execution, compliance monitoring, amendments and closure.
  </li>
  <li>
   Act as the main point of contact for complex contractual negotiations with vendors, contractors and partners ensuring commercial and legal alignment.
  </li>
  <li>
   Identify, assess and mitigate contractual risks by providing advice on risk allocation, indemnities, liquidated damages, warranties and performance obligations.
  </li>
  <li>
   Provide contract interpretation guidance to internal stakeholders, resolving ambiguities and ensuring consistent understanding across functions.
  </li>
  <li>
   Drive improvements in contract templates, clauses, governance frameworks and approval processes to strengthen risk controls and responsiveness.
  </li>
  <li>
   Ensure contract adherence to corporate policies, delegated authorities and regulatory requirements.
  </li>
  <li>
   Collaborate closely with internal stakeholders like legal, procurement, imports, finance, project and operations teams to align contractual terms with business requirements.
  </li>
  <li>
   Monitor and manage contractual deliverables, milestones, change orders, claims, extensions and performance metrics.
  </li>
  <li>
   Review and validate contractor/vendor submissions (e.g., claims, variations, invoices) against contract terms.
  </li>
  <li>
   Support audits, compliance reviews and dispute resolution processes with clear documentation and contractual reasoning.
  </li>
  <li>
   Guide contract management team members and provide structured feedback for development support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills for Lead :
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s/ Master's degree in Engineering/ Masters or PG in Management preferable; advanced or professional certification in contracts, procurement or commercial law is preferable.
  </li>
  <li>
   12-15 years for BE Engineering / 12-13 years in case of BE + MBA of relevant experience in contract management, commercial negotiations and contract risk assessment.
  </li>
  <li>
   Strong work ethic, understanding of contract structures, risk clauses and contract clauses and requirements like performance guarantees, indemnities, claims management, etc.
  </li>
  <li>
   Excellent analytical, communication and stakeholder management skills.
  </li>
  <li>
   Ability to influence negotiations, resolve disputes and provide pragmatic contract solutions.
  </li>
  <li>
   Experience with contract management systems and strong documentation practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Interested candidates, kindly mail to
  <strong>
   <u>
    enpcareers.hr@ril.com
   </u>
  </strong>
 </p>
</div>


Lead Contract Management

Serene health

<div><div><p><i>Empowering Wellness, Transforming Lives</i></p>
<p>
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.</p>
<p>
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.</p>
<p>
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.</p>
<p>
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!</p></div><p></p>
<p><b>
Job Summary:</b></p>
<p><i>
The official job title is Lead Care Manager (LCM).</i></p>
<p>
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient in health. The LCM will work with a diverse population of members enrolled in the Enhanced Care Management program, which may involve one or multiple members from the population of focus section below.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans.</li>
</ul><ul><li>Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.</li>
</ul><ul><li>Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.</li>
</ul><ul><li>Maintain on-going contact with members, via telehealth and in-person visitation.</li>
</ul><ul><li>Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.</li>
</ul><ul><li>Maintain empathy and professionalism while contacting members and families.</li>
</ul><ul><li>Supporting behavioral health coordination, Substance Abuse and Community Resources.</li>
</ul><ul><li>Perform additional duties as assigned.</li></ul><br>
<p></p>
<p><b>
Populations of Focus:</b></p>
<ul>
<li><b>Individuals experiencing homelessness: </b>Lacking a fixed, regular, and adequate nighttime residence.</li>
</ul><ul><li><b>Individuals at risk for avoidable hospital or emergency department utilization: </b>Five or more emergency room visits in a six-month period that could have been avoided with appropriate outpatient care or improved treatment adherence.</li>
</ul><ul><li><b>Individuals with Serious Mental Health and/ or substance use disorder needs: </b>Adults who meet the eligibility criteria for participation in, or obtaining services through Specialist mental health services or the Drug Medi-Cal organized delivery system or Drug Medi-Cal program.</li>
</ul><ul><li><b>Individuals transitioning from incarceration/Justice Involved: </b>Adults transitioning from a correctional setting or transitioned from a correction setting within the past 12 months, or children and youth who are transitioning from a youth correctional facility or transitioned from being in a youth correctional facility within the past 12 months.</li>
</ul><ul><li><b>Adults living in the community and at risk for long-term care institutionalization: </b>Adults who are living in the community who meet the SNF Level of Care criteria; or who require lower-acuity skilled nursing or equipment for prevention, diagnosis, or treatment of acute illness or injury.</li>
</ul><ul><li><b>Adult nursing facility residents transitioning to the community: </b>Adult nursing residents who are interested in moving out of the institution, and are likely candidates to do so successfully, and are able to reside continuously in the community.</li>
</ul><ul><li><b>Children and youth enrolled in California Children's Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS condition: </b>Children and youth enrolled in CCS or CCS WCM and are experiencing at least one complex social factor influencing their health.</li>
</ul><ul><li><b>Children and Youth Involved in Child Welfare</b></li>
</ul><ul><li><b>Individuals with Intellectual/ Developmental Disabilities: </b>Adults who have a diagnosed I/ DD and qualify for eligibility in any other adult ECM population of focus.</li>
</ul><ul><li><b>Pregnant and Postpartum individuals; Birth Equity Population of Focus: </b>Adults and youth who are pregnant or postpartum and qualify for eligibility in any other adult or youth ECM POF, or are subject to racial and ethnic disparities.</li>
</ul>
<p><b>Education and Experience:</b></p>
<ul>
<li>High school diploma or GED required.</li>
</ul><ul><li>Minimum of 1 year experience in case management, member care, customer<br>
service, call center, or member care required.</li>
</ul><ul><li>Valid California driver's license and valid vehicle insurance required.</li>
</ul><ul><li>MA certificate or medical terminology knowledge preferred.</li>
</ul>
<p><b>Required Skills/Abilities:</b></p>
<ul>
<li>Excellent communication, interpersonal, customer service and organizational skills.</li>
</ul><ul><li>Computer skills for documentation, email and chat support.</li>
</ul><ul><li>Proficient skills in working independently and collaboratively in a team to provide member care.</li>
</ul><ul><li>Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously.</li>
</ul><ul><li>Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.</li>
</ul><ul><li>Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.</li>
</ul>
<p><b>Physical Requirements:</b></p>
<ul>
<li>Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.</li>
</ul><ul><li>Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment.</li>
<li>Prolonged periods of sitting at an office desk on the computer.</li>
<li>Lifting: Able to lift up to 15lbs.</li>
</ul><div><p><b>
Benefits</b></p>
<p>
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:</p>
<p>
Medical, Dental, &amp; Vision Benefits: We have various insurance options for you and your family.</p>
<p>
Short &amp; Long-Term Disability Benefits: Protection when you need it most.</p>
<p>
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.</p>
<p>
Flexible Spending Accounts: Manage your finances with flexibility.</p>
<p>
Employee Assistance Program (EAP): Support when life throws challenges your way.</p>
<p>
401(K): Building your financial future with us. Effective after 1 year of employment.</p>
<p>
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.</p>
<p>
Paid Holidays: Quality time to enjoy celebrations.</p>
<p>
Employee Referral Program: Share the opportunities and reap the rewards.</p>
<p>
Company Discount Program: Enjoy savings on everyday expenses and memberships.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity</b></p>
<p>
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.</p>
<p><b>
Pre-Employment</b></p>
<p>
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.</p></div></div>

Lead Care Manager

City Of Dunkirk

<p>The City of Dunkirk is seeking a Lead Personnel Administrator. This is a confidential executive level management position that acts as a senior level advisor to the Mayor, City Council and department directors. The incumbent's primary function is to plan, direct, implement and oversee human resources policies and activities including employment, benefits, training, employee relations, collective bargaining agreements and supervises the Personnel Department for the City of Dunkirk. The incumbent will be responsible to develop long and short-term planning in support of the City Strategic Plan. This is an appointed position under general direction of the Mayor with leeway allowed for the exercise of independent judgment in tasks performed.</p><p>Minimum Qualifications:</p><p>Bachelor's degree or higher in Public Administration, Human Resource Management, Business Management, Law or related field, and five years of full time paid experience in Human Resources Administration or Management; experience dealing with labor relations to include collective bargaining unit negotiations.</p><p>Pay: $62,353.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Lead Personnel Administrator

Inspire Pakistan

<div><div><div><div><b>Posted date</b></div> <div>18th February, 2026</div> <div><b>Last date to apply</b></div> <div>24th February, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Program Management
</div></div><br>
<div><div><b>Salary</b></div> <div>128,500 (fixed salary)</div>
</div><br>
<div><div><b>Type</b></div> <div>Fixed-Term</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>3 years </div><div><b>Maximum Age</b></div> <div>45 years</div></div></div></div>
<br><p></p><div><div><div><div><div><div><p><b>About the Organisation</b></p><br>
<p></p>
<p>
Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.</p></div></div><p></p><div><br>
<div>
<p><b>Job Title</b></p></div><div><br>
<p>
Snr. Case Management Officer</p></div></div><p></p><div><br>
<div>
<p><b>Reporting to<br>
</b></p></div><div><ul><li><b>Reports to:</b> Programme Manager &ndash; ICT</li>
<li><b>Supervises:</b> Case Management Assistants (HO &amp; Field Offices)</li></ul></div><br>
</div><br>
<div><div><p><b>Unit</b></p></div><div><br>
<p>
Programme</p></div></div><div><br>
<div>
<p><b>Section</b></p></div><div><br>
<p>
Protection</p></div></div><div><br>
<div>
<p><b>Duty Station</b></p></div><div><br>
<p>
Head Office</p></div></div><br>
</div>
</div></div><p></p><div><div><div><div><div><p><b>Purpose</b></p><br>
<p><b>
</b></p><p>The Senior Case Management Officer provides technical leadership, supervision, and quality assurance for Inspire Pakistan&rsquo;s protection case management interventions across the Head Office and field locations. The role ensures that case management services for Persons with Specific Needs (PSNs), including persons with disabilities, individuals with physical or mental health conditions, and other vulnerable individuals, are delivered in a <b>confidential, ethical, survivor-centred, and compliant manner</b>, in line with Inspire Pakistan and UNHCR Case Management SOPs.</p>
<p>
The position oversees the Case Management Assistants, strengthens referral pathways, ensures data quality, and supports programme performance and reporting, while upholding safeguarding, confidentiality, and Do No Harm principles.</p></div></div><div><br>
<div>
<p><b>Key Roles &amp; Responsibilities</b></p>
<p><b>
1. Technical Oversight &amp; Case Quality</b></p>
<ul>
<li>Lead and oversee implementation of protection case management services across all duty stations.</li>
<li>Review case assessments, action plans, referrals, follow-ups, and closures to ensure quality and compliance with SOPs.</li>
<li>Provide technical guidance on complex, sensitive, or high-risk cases and lead case conferences where required.</li>
<li>Ensure equitable case allocation based on staff capacity and caseloads.</li>
</ul>
<p><b>2. Team Supervision &amp; Capacity Building</b></p>
<ul>
<li>Supervise, mentor, and support Case Management Assistants at Head Office and field offices.</li>
<li>Conduct regular supervision meetings, case reviews, and performance feedback sessions.</li>
<li>Identify capacity gaps and support on-the-job coaching and refresher training.</li>
<li>Ensure staff adherence to safeguarding, confidentiality, and ethical standards.</li>
</ul>
<p><b>3. Referral Pathways &amp; Coordination</b></p>
<ul>
<li>Maintain and strengthen referral pathways with government departments, NGOs, and service providers.</li>
<li>Coordinate closely with CBP, MHPSS, and GBV pillars to ensure integrated service delivery.</li>
<li>Liaise with Field Coordinators to address operational or access challenges affecting case management.</li>
</ul>
<p><b>4. Data Management, Reporting &amp; Quality Assurance</b></p>
<ul>
<li>Oversee accuracy, completeness, and timeliness of case management data entered into Kobo and data management sheets.</li>
<li>Conduct routine data quality checks and corrective actions.</li>
<li>Consolidate non-identifiable case management data for internal reviews and donor reporting.</li>
<li>Document lessons learned, trends, and best practices to inform programme improvements.</li>
</ul>
<p><b>5. Case-Linked Cash-Based Interventions (CBI) Coordination</b></p>
<ul>
<li>Ensure that CBI referrals linked to protection cases are processed in line with SOPs and eligibility criteria.</li>
<li>Coordinate with Finance and relevant teams to verify documentation and case linkages for CBIs.</li>
<li>Monitor post-assistance follow-up from a protection outcomes perspective, without direct involvement in cash disbursement.</li>
</ul>
<p><b>6. Safeguarding, Compliance &amp; Programme Support</b></p>
<ul>
<li>Ensure strict adherence to safeguarding, PSEA, data protection, and Do No Harm principles.</li>
<li>Escalate safeguarding concerns and serious protection risks to the Programme Manager immediately.</li>
<li>Support development and periodic review of SOPs, tools, and guidance related to case management.</li>
<li>Participate in coordination meetings and donor engagements as delegated by the Programme Manager.</li>
</ul>
<p><b>Other Duties</b></p>
<p>
Perform any other duties related to the role as reasonably assigned by the Supervisor in line with organisational policies.</p></div></div><div><br>
<div>
<p><b>Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Social Sciences, Social Work, Development Studies, or related field.</li>
<li>Preferably, minimum 2 years <b>of professional experience</b> in case management, protection, or humanitarian programming.</li>
<li>Demonstrated experience in Cash-Based Interventions (CBI) coordination and monitoring.</li>
<li>Strong knowledge of UNHCR and NGO case management standards, tools, and SOPs.</li>
<li>Proven ability to coordinate with partners, government authorities, and service providers.</li>
<li>Excellent verbal and written communication skills in <b>Pashto and English</b><b>.</b></li>
<li>Strong analytical, organisational, and problem-solving skills.</li>
<li>Proficiency in Microsoft Office (Word, Excel) and data management software (e.g., Kobo systems).</li>
<li>Ability to maintain confidentiality, adhere to safeguarding policies, and uphold ethical standards.</li>
<li>Ability to work under pressure and meet deadlines while managing multiple priorities.</li></ul></div><br>
</div><br>
<div><div><p><b>Policies &amp; Compliance</b></p>
<ul>
<li>The position is governed by Inspire Pakistan&rsquo;s policies, procedures, codes of conduct, and ethical standards. Compliance with safeguarding, donor regulations, and humanitarian principles is mandatory.</li></ul></div></div></div></div></div></div><p></p>

Snr. Case Management Officer

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