lead customer service representative

Jinglecred Digital Finance Limited

Note: Only Interested Candidates Apply.Job Title: Team Lead &ndash; Customer Services (NBFC)Reporting To: Customer Experience Manager / Head of Customer ServicesJob Purpose:To lead and manage the customer service team within an NBFC environment, ensuring high-quality customer interactions, timely resolution of queries, and adherence to regulatory and compliance standards. The role focuses on delivering exceptional customer experience while maintaining operational efficiency and service KPIs.Key Responsibilities:Team Management &amp; Performance<ul><li>Supervise and manage a team of 10&ndash;15 customer service representatives (CSRs).</li><li>Monitor daily KPIs including call handling time, resolution rate, customer satisfaction (CSAT), and service levels.</li><li>Ensure team meets defined service benchmarks and productivity targets.</li></ul>Customer Experience &amp; Service Quality<ul><li>Ensure all customer interactions are handled professionally across inbound/outbound channels (calls, emails, chat).</li><li>Resolve escalated customer complaints efficiently, ensuring customer satisfaction and retention.</li><li>Maintain high service quality standards in line with company policies and NBFC regulations.</li></ul>Monitoring &amp; Reporting<ul><li>Review daily, weekly, and monthly service performance reports.</li><li>Analyze trends, identify service gaps, and implement corrective actions.</li><li>Coordinate with MIS team for reporting accuracy and insights.</li></ul>Coaching &amp; Development<ul><li>Conduct regular coaching sessions, feedback meetings, and performance reviews.</li><li>Identify training needs and coordinate with L&amp;D for skill enhancement.</li><li>Foster a positive and high-performance team culture.</li></ul>Compliance &amp; Risk Management<ul><li>Ensure adherence to SECP regulations, internal SOPs, and customer data confidentiality standards.</li><li>Monitor calls and interactions to ensure compliance with scripts and ethical practices.</li><li>Report and escalate any compliance breaches or customer risk issues.</li></ul>Coordination &amp; Stakeholder Management<ul><li>Liaise with Operations, Risk, Compliance, and Product teams for issue resolution.</li><li>Collaborate with QA team for call audits and service improvement initiatives.</li><li>Ensure smooth communication flow between departments.</li></ul>Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or relevant field</li></ul>Experience:<ul><li>Minimum 2&ndash;3 years in customer service (preferably in NBFC, banking, or fintech)</li><li>At least 1 year in a supervisory / team lead role</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and interpersonal skills</li><li>Leadership and team management ability</li><li>Customer-centric mindset</li><li>Analytical and reporting skills</li><li>Proficiency in MS Excel, CRM systems, and call center tools</li><li>Conflict resolution and problem-solving skills</li></ul>Preferred Attributes:<ul><li>Ability to work under pressure and manage high call volumes</li><li>Strong ethical standards and professional conduct</li><li>Decision-making ability with accountability</li><li>Adaptability in a fast-paced fintech/NBFC environment</li></ul>Language Requirement:<ul><li>Proficiency in English and Urdu</li></ul>Shift &amp; Job Details:<ul><li>Shift: Morning (9:00 AM &ndash; 6:30 PM)</li><li>Job Type: Full-time</li><li>Work Location: On-site</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs52,000.00 per monthWork Location: In person

Team Lead Customer Service Representative (CSR(

Circle K

<div>Store 2706775: 5425 Forest Drive, Columbia, South Carolina 29206<h1 class="jobSectionHeader">
Shift Availability</h1>
Flexible Availability 
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. 
As a Lead Customer Service Representative, you will enjoy:
<ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul>
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! 
You are good at:<ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul>
Great if you have:<ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul>
Physical Requirements:<ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><h2 class="jobSectionHeader"> 
Circle K is an Equal Opportunity Employer. 
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</h2>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish</div>

Lead Customer Service Representative, Full-time Evening and Overnight

Raymour & Flanigan

<div><div>Who we are:
</div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
</div><div></div><div>What you'll do:
</div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
</div><div></div><div>What we need from you is:
</div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.</li>
</ul>
<div>We can't wait to get to know you!</div>
<div>
For a more detailed look into this role click here</div>
<div>
or copy and paste the following link if using a mobile device</div>
<div>
</div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf</div>
<div>
</div>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.
<div>
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management) 
</div> 
Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Customer Service Lead Starting at $19 hourly

OM Stone

We&rsquo;re looking for a proactive, forward-thinking Customer Service Lead to join our team. This role is ideal for someone who takes ownership, thinks critically, and anticipates needs. The right person sets clear expectations, holds accountability, and coaches others to improve.You&rsquo;ll use data to identify trends, make informed decisions, and proactively share insights with leadership to drive improvement. Above all, you lead with integrity, take initiative, and are committed to delivering a seamless customer experience.SUMMARY:The Customer Service Lead provides strong, hands-on leadership to the customer service team, setting clear direction, expectations, and accountability across all daily operations. This role is responsible for developing team members, driving performance, and overseeing orders, customer accounts, and all related communication to ensure a seamless experience and consistently high-quality service.With a proactive and solutions-oriented mindset, the Lead anticipates customer and operational needs, addresses challenges before they escalate, and ensures clear, timely communication both internally and externally. Success in this role requires strong critical thinking, sound decision-making, and the ability to lead with integrity while fostering a team culture focused on ownership, responsiveness, and long-term relationship building.ESSENTIAL RESPONSIBILITES Account Management &amp; Customer Service&middot; Proactively anticipate account needs, identify potential issues early, and implement solutions that strengthen long-term partnerships.&middot; Balance customer satisfaction with company priorities, ensuring decisions support both strong service outcomes and overall business objectives.&middot; Manage and resolve escalated customer concerns, ensuring issues are addressed quickly and thoroughly.&middot; Build and maintain strong relationships with accounts through clear communication, responsiveness, and follow-through.&middot; Ensure accurate and consistent documentation of customer activity, feedback, and resolutions.&middot; Maintain a deep understanding of products, services, and processes to effectively support both customers and the internal team.&middot; Ensure smooth order flow from intake through production by proactively identifying and resolving bottlenecks or miscommunications.Team Leadership, Training &amp; Development&middot; Actively build and maintain a team culture of ownership, urgency, and accountability, with a strong focus on delivering a reliable and consistent customer experience.Coach, mentor, and develop team members to strengthen performance, decision-making, and ownership.&middot; Develop and drive initiatives that strengthen and elevate the Customer Service team.&middot; Create and implement training programs, tools, and resources that support team growth and consistency.&middot; Hold team members accountable to established standards, addressing performance gaps directly while supporting growth and consistency.&middot; Facilitate regular team meetings to align priorities, communicate updates, and address challenges proactively.&middot; Foster a team culture centered on accountability, collaboration, and continuous improvement.&middot; Remain actively involved in daily customer service operations, stepping in as needed to support the team and ensure execution meets expectations.Operational Excellence &amp; Process Improvement&middot; Own and improve customer service workflows, systems, and procedures to drive efficiency and consistency.&middot; Identify gaps in processes and implement proactive solutions that reduce errors and improve the customer experience.&middot; Partner cross-functionally to ensure alignment between customer service, production, and overall business operations.&middot; Monitor team performance, workload distribution, and efficiency to optimize resources.&middot; Ensure adherence to company policies while continuously improving standards and best practices.&middot; Make informed, timely decisions that balance customer needs with the company&rsquo;s best interests, including operational efficiency and long-term sustainability.&middot; Leverage data and feedback to drive informed decision-making and refine service strategies.&middot; Collect and analyze customer service data, identify trends, and communicate key insights and recommendations to leadership and cross-functional stakeholders.QUALIFICATIONS<ul><li>Bachelor&rsquo;s Degree (BA) from four-year college or university, or two years of customer service team management experience</li><li>Computer skills required: Microsoft Office Suite</li><li>Experience handling escalated customer issues and complex accounts</li><li>Proven ability to coach, mentor, and support team members&rsquo; growth</li><li>Strong communication skills with the ability to balance empathy and clarity</li><li>Ability to lead by example and foster a positive, team-focused environment</li><li>Comfortable setting clear expectations and supporting team accountability</li><li>Highly organized with strong attention to detail and follow-through</li><li>Proactive mindset&mdash;identifies issues early and works collaboratively toward solutions</li><li>Ability to track and interpret customer service metrics to drive improvements</li></ul>Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of customer service experience in an office setting do you have?</li><li>How many years of process improvement experience do you have?</li><li>How many years of coaching or developing team members do you have?</li></ul>Experience:<ul><li>managing a customer service team: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Hillsboro, OR 97124 (Required)</li></ul>Work Location: In person

Customer Service Lead - Granite Wholesale Manufacturing

SpartanNash

<div>As a member of the C&amp;S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family&reg; portfolio of products, to locations in all 50 states.
Our braggingly happy team members &mdash; ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists &mdash; create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company&rsquo;s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
303 South Main Street - River Falls, Wisconsin 54022 
Position Summary:
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
Here&rsquo;s what you&rsquo;ll do:
<ul><li>Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.</li><li>
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.</li><li>
Knowledgeable of product locations in the store.</li><li>
Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.</li><li>
Train others to perform all department activities and functions.</li><li>
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.</li><li>
Handle spoiled/damaged products per established guidelines.</li><li>
Maintain a clean, attractive and well stocked department.</li><li>
Follow all PPE and Safety Guidelines</li><li>
Follow all Food Safety and Cleaning Expectations</li><li>
Follow Guest Experience Guidelines</li><li>
May be assigned tasks in other departments based on customer experience need</li><li>
Additional responsibilities may be assigned as needed</li></ul>
Here&rsquo;s what you&rsquo;ll need:
<ul><li>High school graduate or equivalent (GED)</li><li>
Proficient Computer (email, spreadsheets, etc)</li><li>
Ability to read, write, comprehend, and interpret documents</li><li>
Accounting/Bookkeeping skills</li><li>
Interpret/Analyze Financials</li><li>
Develop/ Manage Budgets</li><li>
Delegate/Direct/Implement</li><li>
Suggestive Selling/Knowledge of Products</li><li>
Detail Oriented</li></ul>
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.</div>

Customer Service Lead

Five Below

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go& Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
 
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
 
RESPONSIBILITIES
 
<ul>
<li>Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.</li>
<li>Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.</li>
<li>Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor</li>
<li>Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.</li>
<li>Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.</li>
<li>Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.</li>
<li>Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.</li>
<li>Partners with the entire store leadership team in merchandising procedures and World Recovery.</li>
<li>Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room</li>
</ul>
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
 
QUALIFICATIONS
 
<ul>
<li>High School Graduate or equivalent</li>
<li>College experience preferred</li>
<li>Minimum 1 years of management experience</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to multi-task</li>
<li>Creative thinking</li>
<li>Ability to maintain composure under pressure</li>
</ul>
ESSENTIAL JOB FUNCTIONS
 
<ul>
<li>Frequently operate cash register</li>
<li>Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet</li>
<li>Frequently ascend/descend ladders in order to retrieve and put away stock</li>
<li>Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor</li>
<li>Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations</li>
<li>Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise</li>
<li>Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)</li>
<li>Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures</li>
<li>Must be able to remain in a stationary, upright position for 80% of the time</li>
</ul>
Explore ourbenefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!benefits.fivebelow.com/public/welcome
 
Five Below is anEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
 
Five Below is committed to working with and providing reasonableaccommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.crewservices.zendesk.com/hc/en-us/requests/new
 
Position Type: 
Hourly
 
Position Starting At: 
$18.90
 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visitFive Below's Career Site to verify the posting.fivebelow.com/info/careers

Support Lead Full Time

Wayfair

<div><div>Location: Burlington, NJ| Department: Warehouse Operations | Job Type: Full-time | Pay: $26.00 - $28.00
Do you have the business savvy and problem-solving skills necessary to drive continuous improvement at scale? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for the Routing Operations team.

The Transportation Routing is looking to add a Routing Lead to our team. This person will play a key role in planning routes that deliver perfect, cost effective orders at scale for one or more of Wayfair&rsquo;s first/ last mile depots.

What you will do:
<ul>
<li><div>Across all sites (first/last mile) execute daily routing to achieve desired results for customer/supplier experience, speed, and cost</div></li>
<li><div>
Use data to drive continuous improvement in core business outcomes: Planned Stops per Route, Cartons per Driver, Transportation Efficiency (Utilization), Scheduled Dwell, In-Window %, Routes Hrs, Cube/driver, On time pickup% and Route Review Timing/hand-off.</div></li>
<li><div>
Proactively monitor upcoming routes, identifying efficiency opportunities, correcting input defects, and resolving potential violations of customer/supplier experience and operational feasibility</div></li>
<li><div>
Plan 1st/Last mile OB truck counts for short term and medium term based on forecasted/actual volume trends</div></li>
<li><div>
Primary SME for late/early coverage with ability to answer/resolve FM/LM escalations from peers and partners</div></li>
<li><div>
Drive compliance of Routing SOPS to ensure defect free handoffs</div></li>
<li><div>
Facilitate local site/carrier feedback to identify trends, change settings, or proactively address local situation (e.g. bridge closure, weather event, carrier training)</div></li>
<li><div>
Be a subject matter expert in Routing software (Descartes) to reduce defects and time-spent routing while achieving business objectives</div></li>
</ul>
<ul><li><div>Provide direct input to Routing + Scheduling technology teams about existing tools and make recommendations for process changes/improvements</div></li></ul><div></div> 
Key Competencies for Success:
<ul>
<li><div>Mentors and trains junior team members as opportunities arise; providing resources &amp; feedback as needed</div></li>
<li><div>
Within workstreams, builds relationships with cross functional partners to support day to day alignment</div></li>
<li><div>
Proactively seeks to find or partners to create new tools that can be utilized to make decisions from existing analysis &amp; be more action oriented</div></li>
<li><div>
Bridges the gap between data &amp; process to help scope actionable opportunities</div></li>
<li><div>
Identifies &amp; connects with the needed cross functional teams to make workstreams more efficient</div></li>
<li><div>
Utilizes all tools available to analyze data from various sources to size opportunities &amp; raises when additional visibility is required</div></li>
<li><div>
Identifies gaps/ inconsistencies in solution &amp; identifies resources needed to align leadership</div></li>
<li><div>
Utilizes data when providing written updates to peer stakeholder groups, clearly describing key takeaways and findings</div></li>
</ul></div><div>
Assistance for Individuals with Disabilities 
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. 
 
Need Technical Assistance? 
For more information about applying for a career at wayfair, visit our FAQ page here. 
 
About Wayfair Inc. 
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</div></div>

Routing Specialist Lead

Search 10000+ Lead customer service representative jobs near you this April. New roles added regularly across leading industries. Apply today.