lead customer service representative

Circle K

<div>Store 2741839: 5310 Thousand Oaks Dr, San Antonio, Texas 78233<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Flexible Availability<p></p><p><b><br>
Time Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

Lead Customer Service Representative, Full or Part Time

Avfuel Corporation

<div><p><b>Title:</b> Agency Manager
<br>
<b>Reports to: </b>Vice President of Avsurance<br>
<b>Location:</b> Ann Arbor, MI<br>
<b>Employment Type: </b>Full Time in office<br>
<b>Department: </b>Avsurance Corporation</p><p>
Avsurance has an immediate position available for an Agency Manager - Lead Customer Service Representative. The position requires applicant to interact with management and employees through excellent written and oral communication to provide and process information in response to inquiries, concerns, and requests about insurance. The position requires critical thinking, inductive and deductive reasoning skills, as well as the ability and persistence to face obstacles, take on challenges, and provide effort towards task resolution. Applicant must be able to manage stress, self-control, and have great time management skills with meticulous attention to detail and information ordering.</p><p><b>
Duties</b></p><ul><li>
Manage multiple corporate insurance renewals concurrently by supporting the Avfuel and Avflight insurance programs</li><li>
Carefully reviewing contracts, identify potential risks and make sure the contract accurately reflects the intended agreement between parties and provide recommendations</li><li>
Manage the day to day operations of the support staff
</li><li>Can communicate effectively with internal and external customers.</li><li>
Process, prepare, record data to worksheets and submit business forms</li><li>
Review and verify data on insurance applications and policies</li><li>
Organize and work with detailed office records, maintaining files and policies.</li><li>
Contact the corporation&rsquo;s broker to process policy changes, analyze insurance program, and suggest changes</li><li>
Plan future follow-ups
</li><li>Resolves certificate of insurance request and follow up for customer certificates</li><li>
Review certificates to verify they meet the minimum required insurance limits</li></ul><p><b>
Required Skills and Experience:</b></p><ul><li>
Proficient computer skills - Microsoft Office - Word, Excel, Outlook, etc.
</li><li>5+ years of insurance industry experience</li><li>
Aviation insurance experience preferred
</li><li>5+ years customer service experience</li><li>
Excellent verbal and written communication skills</li><li>
Self-starter, highly motivated</li><li>
Strong time management skills</li><li>
Exceptional organizational skills</li><li>
Based out of our Ann Arbor Office</li><li>
Must be able to work under pressure while meeting deadlines and maintaining accuracy</li></ul><p><b>
Education
</b></p><ul><li>Bachelor&rsquo;s or associate Degree a plus, equivalent industry experience preferred</li><li>
Insurance P&amp;C license required</li></ul></div>

Agency Manager | Customer Service Lead

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
 <br/>
 <br/>
 Ecolab is seeking a
 <strong>
  Lead Field Service Representative
 </strong>
 where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.
 <br/>
 <br/>
 <strong>
  How You&rsquo;ll Make An Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solve a wide range of complex, multi-disciplinary problems
  </li>
  <li>
   Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
  </li>
  <li>
   Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
  </li>
  <li>
   Conduct site surveys, product/application audits
  </li>
  <li>
   Inventory management of chemical delivery systems
  </li>
  <li>
   Collect samples for monitoring chemical program
  </li>
  <li>
   Deliver chemicals to customer as needed
  </li>
  <li>
   Conduct field evaluations of new products
  </li>
  <li>
   Lead appropriate pre-trial surveys for site visits
  </li>
  <li>
   Interact with appropriate internal and external customers and resources
  </li>
  <li>
   Maintain accurate records based on information gathered during trials and surveys
  </li>
  <li>
   Create troubleshooting service guides and bulletins on existing products
  </li>
  <li>
   Coordinate and manage sampling and inventory schedules
  </li>
  <li>
   Coordinate implementing solutions with customers
  </li>
  <li>
   Assist sales in preparing business proposals
  </li>
  <li>
   Participate in design reviews, new applications and start-ups evaluations
  </li>
  <li>
   Assist in critiquing products serviceability, performance and reliability
  </li>
  <li>
   Provide customers with expert technical service in all major applications
  </li>
  <li>
   Serve as a Mentor for all levels of Service Reps
  </li>
  <li>
   Support and be committed to the teams Quality Improvement Process
  </li>
  <li>
   Promptly report every incident, accident, injury or applicable near miss to next level management
  </li>
  <li>
   Provide on-site field service (on the phone or on-site)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s Unique About This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise
  </li>
  <li>
   You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead
  </li>
  <li>
   You&rsquo;ll help customers meet sustainability goals while protecting their critical assets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years of education beyond high school in college or technical school
  </li>
  <li>
   Must have a valid Driver&rsquo;s License and acceptable Motor Vehicle Record
  </li>
  <li>
   Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
  </li>
  <li>
   Ability to travel within a geographic territory
  </li>
  <li>
   Ability to travel overnight for business
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements Of Position
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
  <br/>
  <br/>
 </em>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
  </li>
  <li>
   4 years of successful technical sales or field sales support experience
  </li>
  <li>
   Must have knowledge of and experience in materials, scheduling and inventory processes
  </li>
  <li>
   Experience in oil and gas industry preferred
  </li>
  <li>
   Previous Refinery/Petrochemical experience
  </li>
  <li>
   Water treatment or specialty chemical industry experience
  </li>
  <li>
   Working knowledge of boilers, cooling towers, and wastewater treatment systems
  </li>
  <li>
   High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
  </li>
  <li>
   History of working in a field that required autonomy and self-motivation
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Excellent organizational skills
  </li>
  <li>
   A strong work ethic and ability to multitask
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Ecolab
  <br/>
  <br/>
 </strong>
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 <br/>
 <br/>
 <strong>
  Our Commitment to a Culture of Inclusion &amp; Belonging
  <br/>
  <br/>
 </strong>
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>


Lead Field Service Representative

Arby's

<div><div>Position: Lead Customer Service Associate</div>
<div>Reports to: Store Manager/Assistant Manager</div>
<div></div><div><i>As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You&rsquo;ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.</i></div>
<div></div><div>Lead Customer Service Associates are responsible for:</div>
<ul><li>Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.</li>
<li>Providing a high level of leadership to the store and the employees.</li>
<li>Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.</li>
</ul><div>Requirements:</div>
<ul><li>We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!</li>
<li>Strong people-oriented leadership skills</li>
<li>Excellent communication skills</li>
<li>Customer service skills</li>
<li>Valid state driver&rsquo;s license and an insured vehicle</li>
<li>Prior knowledge of food handling, safety guidelines</li>
<li>Ensure compliance with all company policies and procedures</li>
</ul><div>Education and Experience</div>
<ul><li>High school diploma or equivalent preferred</li>
<li>Previous retail management preferred</li>
</ul><div>Physical Requirements:</div>
<ul><li>Ability to traverse all parts of the store quickly</li>
<li>Prolonged periods of standing on a hard surfaced floor</li>
<li>Must be able to lift, push and pull up to 40 pounds at a time</li>
</ul><div>Lead Customer Service Associates will be provided with the following:</div>
<ul><li>Thorough training program</li>
<li>Opportunity for advancement</li>
<li>Pay increases</li>
<li>Flexible schedules</li>
<li>Annual review/evaluation</li>
<li>Employee referral bonus program</li>
<li>Full-time benefits, health, dental, vision</li>
<li>401k with company match</li>
<li>Company paid life insurance</li>
<li>Paid time off</li>
<li>Weekly pay</li></ul></div><div></div>

Lead Customer Service Associate

Ecolab

<div><p>Want to build a brighter, bolder future and cultivate your career? <b>Join Ecolab&rsquo;s team and help create a world in which we all thrive.</b><br>
</p><p><br>
Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.</p><p></p><p>
Ecolab is seeking a <b>Lead Field Service Representative</b> where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.</p><p></p><p><b>
How You&rsquo;ll Make an Impact:</b></p><ul><li><p>
Deliver expert service and support for water treatment and filtration systems</p></li><li><p>
Monitor chemical usage and system performance to ensure optimal operation</p></li><li><p>
Troubleshoot and resolve equipment and treatment issues with a focus on cost-effective solutions</p></li><li><p>
Conduct preventive maintenance and repairs to maximize equipment uptime</p></li><li><p>
Maintain accurate service documentation and communicate clearly with customers</p></li><li><p>
Collaborate with internal teams to continuously improve service delivery</p></li></ul><p></p><p><b>
Position Details:</b></p><ul><li><p>
This position will be based in <b>[CITY, STATE]</b></p></li><li><p>
The territory for this position covers a <b>[XX]</b> mile radius</p></li><li><p>
Targeted accounts are within the [<b>specific division] </b>industries</p></li><li><p>
Up to <b>[XX]%</b> overnight travel</p></li></ul><p></p><p><b>
What&rsquo;s Unique About This Role:</b></p><ul><li><p>
You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise</p></li><li><p>
You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead</p></li><li><p>
You&rsquo;ll help customers meet sustainability goals while protecting their critical assets</p></li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li><p>
High school diploma or equivalent</p></li><li><p>
Position requires a current and valid Driver&rsquo;s License with no restrictions</p></li><li><p>
Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments</p></li><li><p>
No immigration sponsorship available for this position</p></li></ul><p></p><p><b>
Physical Requirements of Position:</b></p><ul><li><p>
Working in confined spaces and extreme conditions (hot, cold, damp, dusty)</p></li><li><p>
Lifting, kneeling, crouching, reaching, and standing for extended period</p></li></ul><p></p><p><i>
Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.</i></p><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Associate&rsquo;s degree in chemistry, mechanical systems, or related field</p></li><li><p>
Hands-on plumbing experience and familiarity with industrial equipment</p></li><li><p>
Experience with boilers, cooling towers, and wastewater treatment systems</p></li><li><p>
Knowledge of mechanical, electrical, and pumping systems</p></li><li><p>
Proficiency with Microsoft Office Suite</p></li></ul><p></p><p><b>
What&rsquo;s in it For You:</b></p><ul><li><p>
Starting on <b>Day 1</b>: Access to our comprehensive <b>benefits package</b> including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!</p></li><li><p>
The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.</p></li><li><p>
The ability to make an impact and <b>shape your career</b> with a company that is passionate about growth.</p></li><li><p>
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.</p></li></ul><p></p><p><b>
About Ecolab:</b></p><p>
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.</p><p><b><br>
Our Commitment to a Culture of Inclusion &amp; Belonging</b><br>
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.</p></div>

Lead Field Service Representative - Downstream

Fifth Third Bank

<div><div>Make banking a Fifth Third better&reg;<br>
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.</div><div></div><div>
GENERAL FUNCTION:</div><div>
Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.</div><div></div><div>
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Customer Service:</li><li>
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.</li><li>
Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.</li><li>
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.</li><li>
Maintain a position of trust and responsibility by keeping all customer business confidential.</li><li>
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.</li><li>
Bank Operations/Transactions:</li><li>
Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.</li><li>
Cash withdrawal and check signing approvals.</li><li>
Approval of ace transactions.</li><li>
Night deposits.</li><li>
Dual Key Process.</li><li>
Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.</li><li>
Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.</li><li>
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.</li><li>
Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.</li><li>
Help to identify any other CSRs who are capable of training new staff members.</li><li>
As Lead, monitor the operation behind the CSR line.</li><li>
Delegate work and take issues to Customer Services Manager as needed.</li><li>
As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.</li><li>
Consistently meet or exceed sales referrals as set by management.</li><li>
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.</li><li>
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.</li><li>
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES:</div><div>
None.</div><div></div><div>
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:</div><ul><li>
High school diploma/GED.</li><li>
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.</li><li>
Ability to demonstrate advanced math functions.</li><li>
Must have the ability to interact comfortably and confidently with the public.</li><li>
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.</li><li>
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.</li><li>
Must demonstrate the ability to establish self as a leader.</li><li>
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.</li><li>
Need to have flexibility in scheduling.</li></ul><div></div>
Lead CSR/Teller - Ponte Vedra, FL - Full Time<div></div><div>
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.</div><div></div><div>
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.</div><div></div><div>
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: <div>https://www.53.com/content/fifth-third/en/careers/benefits.html</div> or by consulting with your talent acquisition partner.</div><div></div>
LOCATION - Ponte Vedra Beach, Florida 32082<div></div><div>
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.</div><div></div><div>
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div></div><div></div>

Lead CSR/Teller - Ponte Vedra, FL - Full Time

<div><div>Make banking a Fifth Third better&reg;<br>
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.</div><div></div><div>
GENERAL FUNCTION:</div><div>
Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.</div><div></div><div>
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Customer Service:</li><li>
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.</li><li>
Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.</li><li>
Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.</li><li>
Maintain a position of trust and responsibility by keeping all customer business confidential.</li><li>
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.</li><li>
Bank Operations/Transactions:</li><li>
Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.</li><li>
Cash withdrawal and check signing approvals.</li><li>
Approval of ace transactions.</li><li>
Night deposits.</li><li>
Dual Key Process.</li><li>
Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.</li><li>
Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.</li><li>
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.</li><li>
Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.</li><li>
Help to identify any other CSRs who are capable of training new staff members.</li><li>
As Lead, monitor the operation behind the CSR line.</li><li>
Delegate work and take issues to Customer Services Manager as needed.</li><li>
As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.</li><li>
Consistently meet or exceed sales referrals as set by management.</li><li>
Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.</li><li>
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.</li><li>
Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES:</div><div>
None.</div><div></div><div>
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:</div><ul><li>
High school diploma/GED.</li><li>
Spanish speaker (fluent) required.</li><li>
Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.</li><li>
Ability to demonstrate advanced math functions.</li><li>
Must have the ability to interact comfortably and confidently with the public.</li><li>
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.</li><li>
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.</li><li>
Must demonstrate the ability to establish self as a leader.</li><li>
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.</li><li>
Need to have flexibility in scheduling.</li></ul><div></div>
Lead CSR / Teller - Larkin, Elgin IL - Full Time<div></div>
Total Base Pay Range 43,680.00 - 67,700.00 USD Annual<div></div><div>
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.</div><div></div><div>
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.</div><div></div><div>
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: <div>https://www.53.com/content/fifth-third/en/careers/benefits.html</div> and by consulting with your talent acquisition partner.</div><div></div>
LOCATION - Elgin, Illinois 60123<div></div><div>
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.</div><div></div><div>
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div></div><div></div>

Lead CSR / Teller - Larkin, Elgin IL - Full Time

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